Director of operations and business development jobs (202)

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YMCA Norfolk
Norwich, Norfolk
£40,813 per annum (Pay award pending)
Michael Page International Recruitment Ltd
Doncaster
£60,000 - £70,000 per year
EFL Trust
Home-based
£30,000 - £37,500 per year
If you have the skills, creativity and commitment, share our passion and determination , there is an exciting new role in our team
Allen Lane Interim & Permanent Recruitment
Central London
£59,083 - £67,760 per year
Page 4 of 14
Birmingham, West Midlands
Up to £105k per annum
Permanent, Full-time
Job description
  • A unique opportunity to join a leading regulator
  • Contribute to the ongoing transformation as a member of the Executive Team

About Our Client

The General Dental Council are an independent organisation which regulates dentists and dental care professionals in the UK. They set dental standards, hold a register of qualified dental professionals, quality assure education and investigate concerns about treatment or conduct.

Job Description

The main objective of the role will be to lead the initial stages of the Fitness to Practise (FtP), namely triage and FtP Casework, to ensure that (FtP) cases are triaged, investigated, and assessed within key performance indicator targets and that decisions made are consistent with the relevant statutory and legal tests and the main aim of patient protection.

You will also provide oversight of the Dental Complaints Service, developing and implementing changes as agreed by the Executive Management Team and Council.

You will lead FtP Improvement - recognising, developing and recommending improvements to processes, systems and provision as appropriate and in line with internal and external trends and, FtP objectives.

  • To ensure that issues which may impact on a registrant's fitness to practise are considered in an appropriate, consistent, independent manner.
  • To ensure that appropriate cases are put before Investigating and FtP committees, with sufficient, robust evidence to enable valid, consistent, timely decisions.
  • To ensure that conduct, performance and health committee hearings are managed effectively, facilitating timely, consistent and independent decisions.
  • To develop and implement FtP strategy, including the regular review, implementation and development of appropriate case management strategies.
  • To identify and sponsor improvement to processes and procedures supporting the work and functions of the fitness to practise department.
  • To ensure that robust scrutiny and governance is provided to improvement projects and programmes and to report to Executive Management Team, Council and its Committees on progress.
  • To ensure that learning from the monthly Quality Assurance Group in FtP, which reviews decision making across the FtP process, is relayed to FtP Heads, embedded within improvement projects and to provide regular reporting to the Executive Management Team, Council and its Committees.
  • To ensure learning points provided by the Professional Standards Authority (PSA) are actioned appropriately.
  • To be the lead on FtP issues in the PSA Annual Performance Review including responding to the PSA between Reviews on any FtP issues arising.
  • External liaison with relevant external stakeholders which include (but are not limited to) professional bodies, other regulators, government departments and MP's, consumer and employer groups, police forces, court services, lawyers and employers of registrants.
  • To write briefings, reports, consultation documents, Council and committee papers, material for the website and intranet, and other documents as required.

Executive Management Team

  • As a member of the Executive Management Team, to play an effective part in the leadership of the GDC as a whole.
  • To act as a role model, embodying the organisation's values, leadership behaviours, and commitment to equality, diversity and inclusion, at all times.
  • To contribute to the development and implementation of the GDC's corporate strategy, business planning, and continuing programme of organisational improvement.
  • To attend meetings of the Council and its committees, and provide information, advice and guidance to Council members to enable effective scrutiny of the organisation's activities.
  • To undertake such other duties as may be reasonably required from time to time.

Corporate processes

  • Ensure that strategic and operational risks are identified, assessed and proactively managed.
  • Manage the budget for the directorate ensuring efficient and effective use of resources, value for money and compliance with financial instructions.
  • Lead the FtP contribution to the GDC Costed Corporate Plan and Corporate Strategy.

Internal relationships

  • Lead and manage direct reports to inspire, motivate and engage staff and lead change across the directorate and more widely in the organisation.
  • Develop and maintain strong relationships with the staff of other directorates, developing mechanisms to ensure coherence and commitment to the GDC's work.

The Successful Applicant

To ensure your application is successful for the Fitness to Practise Director role please ensure your CV demonstrates the following:

  • Evidence of successfully leading and inspiring multiple teams, shaping and influencing their future and direction
  • Demonstrable commitment to promoting Diversity and Inclusion.
  • Demonstrable experience of senior level management gained within a regulatory or regulated environment or experience of large-scale operations involving complex casework processes.
  • Demonstrable understanding of the legal and ethical framework around the exercise of statutory authority.
  • Proven ability to analyse data and make and implement timely decisions based on evidence.
  • Evidence of a strong focus on performance management and success in delivering multiple, complex objectives.
  • Strong financial planning experience, with the proven ability to manage discretionary budgets appropriately (£25m+).
  • Evidence of influencing and delivering cultural change and leading successful business critical change initiatives and programmes.
  • Experience of developing productive relationships with key internal and external stakeholders and the credibility to act as an ambassador for the GDC.
  • The ability to assimilate the GDC's regulatory framework quickly and develop and apply policies/projects to meet statutory objectives.

What's on Offer

  • Competitive base salary
  • Defined contribution pension benefit (3% employee contribution; 6% employer contribution)
  • 25 days' holiday a year plus bank holidays (rising to 28 days after 5 years' service)
  • Death in service of four times' annual salary
  • Enhanced sick pay scheme and income protection
  • Enhanced maternity, paternity and adoption pay
  • Recognition scheme including reward vouchers or cash bonus
  • Season ticket loan scheme (after 6 months' continuous service)
  • Cycle to work scheme with Cycle Solutions
  • Gymflex: gym membership to a wide range of gyms across the country at discounted rates and salary sacrifice
  • Discounted Private Medical Insurance - employee paid
  • Discounted Health Cash Plan - employee paid
  • Employee Assistance Programme (confidential 24-hour helpline)
  • Eye tests vouchers and up to £75 towards the cost of glasses for VDU work


Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.



Ref Code: MPCY14062952Z

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Posted on: 15 January 2020
Closing date: 14 February 2020
Job ref: MPCY14062952
Tags: Management
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