Director of operations jobs

The Executive Assistant will manage the CEO's diary, emails, coordinate meetings, handle key communications, and lead the CEO's office. The Executive Assistant will also support the CEO in strategic planning and liaise with stakeholders on the CEO's behalf.

Experience:

• Thrives in a fast-paced environment: Colleagues can be surprised by the fast pace we operate at. The Difference is an agile organisation and the candidate will need to adapt quickly to shifting priorities on a frequent basis.
• Works with high autonomy: Staff who thrive at The Difference have a demonstrated ability to take full ownership of tasks, proactively anticipate challenges and take initiative without constant direction to ensure seamless support and operational success.
• Ability to take ownership over self-development: This role promises insight into how a start up organisation grows and is run, with opportunity for the candidate to grow in areas of interest.
• Strong communicator: A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.
• Stakeholder management: Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.
• Organisation & project management: A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.
• Agility in problem-solving: Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.
• Values: A career or personal experience which evidences shared values with The Difference (see above) and a person

We are currently seeking a HR Business Partner to join us at Battersea. This role business partners with our Operations, Intake & Rehoming, Volunteering, Animal Welfare and Clinic teams. The postholder will build collaborative relationships with leaders and managers to drive change and create positive impact for teams and individuals through a range of people practices and interventions.

The role of the HRBP is to critically question information and evaluate it to make judgements and decisions that mitigate people risks. We are looking for someone to consistently role model professional principles, behaviours and values, collaborating with colleagues and providing insights and guidance to co-create solutions that help business areas to achieve their plans and positively impact on the employee experience.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd May 2025
Interview date(s): w/c 2nd June 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Join Amala, an ambitious international non-profit, as our newly created Head of Fundraising, and play a pivotal role in achieving our bold 2024-2027 strategy to triple our impact.

Are you a strategic, driven, and passionate senior fundraiser ready to lead the charge in securing the vital resources needed to provide transformative education opportunities for refugee and displaced youth globally? 

This is an exciting opportunity to develop and execute high-impact fundraising strategies and contribute directly to our mission of reaching at least 5,800 students annually by 2027.

About Amala:

Amala’s mission is to use the power of education to transform the lives of young refugees, their communities and the world. We are a founder-led, non-profit organisation with big ambitions to create a deep and lasting impact for young people who are displaced. We have developed the first, internationally accredited, upper secondary level programme for out of school refugees and crisis affected youth, and currently reach approximately 1400 students a year. As demand for our education programmes continues to grow, and in line with our 2024-2027 strategic plan, we aim to triple the number of young people we serve, reaching at least 5,800 students per year by 2027. Our bold vision is that millions of refugee youth have access to transformative education by 2040. 

Our team is fully remote, with our Global Team based in the UK, Canada, Singapore and Greece. We also have two learning centres, one in Amman, Jordan and one in Kakuma Refugee Camp, Kenya and work with a growing list of partners across Kenya, Uganda and Malaysia. 

The Opportunity:

This is where this new role comes in: The Head of Fundraising will play a crucial role in supporting the stewardship of the current donors while also securing the vital resources needed to realise our bold ambition and help us transform the lives of millions of young refugees and conflict affected youth across the globe.

You will be part of leading a growing and changing organisation, and will work closely with Amala’s two Co-founders and the Fundraising Manager to develop and implement a multi-year fundraising strategy, cultivate and deepen key donor relationships and boost our income growth from our current £800k towards our £3 million target by 2027, driving the financial sustainability necessary for Amala’s continued growth and impact.

Key Responsibilities include:

• Lead the development and execution of a multi-year fundraising strategy 

• Lead all fundraising, communications and stakeholder engagement

• Lead donor engagement and management 

• Team management and leadership

• Reporting, evaluation and budgets

• Foster a fundraising culture across the organisation 

Who we are looking for:

A strategic, entrepreneurial and ambitious senior fundraiser with a proven track record of securing significant UK and international funding (£1m+ annual income generation), developing high-impact strategies, and building strong donor relationships. You will be an inspiring leader with exceptional people management skills, with experience in leading growing organisations, and who enjoys the strategic side of the role as well as having a hands on approach. 

The role would be best suited to someone who is committed to making a difference to the lives of young refugees, with a strong grounding in international charity sector fundraising. and international funding.

Essential experience:

• Proven experience in a senior fundraising management role within the non-profit sector, ideally within international development.

• A proven track record of success in fundraising, particularly in developing and executing complex fundraising strategies for a growing non-profit organisation.

• Experience developing and implementing multi-year income generation plans.

• A strong history of securing six-figure, multi-year grants and contracts in the UK and internationally, with an annual income generation of £1m+.

• Senior-level experience managing relationships with multiple, diverse funders and donors.

• Experience writing successful partnership bids, grant proposals, cases for support, and theories of change.

• Experience in leading change in a growing organisation.

• At least three years of experience leading and managing a team, with a track record of developing and supporting staff.

What we offer:

This full time, fully remote position offers a salary of £50,000-55,000 if you are a UK resident. If you reside in a different location, the salary will be adjusted accordingly. You will work closely with a driven, collaborative, entrepreneurial and supportive team from around the world, and you are required to be in a time zone GMT +/- 3 hours.

Apart from the salary, a unique culture and a great team, we also offer benefits including flexible time off, paid parental leave and flexible work arrangements. To support your remote work set up, Amala offers a stipend for a co-working space and similar.

How to apply:

For detailed information on this role, including the full list of responsibilities, experience, and instructions on how to apply, please refer to the job description on our website.

Closing date: Friday 30 May 2025, 12:00 BST

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

The HR Officer will provide expert support and advice to operational management in all areas of HR whilst consistently demonstrating HR best practice. The HR Officer will be the initial point of contact for all operational HR related matters. The HR Officer will proactively assist with the development and achievement of the team and the Organisational outcomes on any Dimensions strategy.

This is a Home-Based role with some occasional travel across the region so essential you are based in Wales.

We are looking for HR Officer(s) to cover 37.5 hours – we are a flexible working employer and therefore this can either be one full time or two part time positions.

The full-time salary for this role is £31,806 and will be pro-rata'd as appropriate if part-time hours are agreed for the successful candidate(s).

The closing date of this role may close early depending on the volume of applications.

About the role: Your main duties will include: 

• Providing first level advice and guidance on HR Policies and procedures, employment law and employee relations issues with the guidance of the HR Business partner as required.
• Advising and supporting Locality Managers with disciplinary, grievance, absence management, and performance improvement cases
• Ensure the provision of appropriate, timely and accurate management information to support strategy development, management decision making and improve the effectiveness of HR Services as and when required.
• Review sickness absence and undertake relevant interventions, including referrals to Occupational Health and advice to Locality Managers on phased return

About you: The successful applicant will have: 

• Possess operational HR experience supporting managers in all aspects of HR
• Experience in developing metrics and reports with data analysis ability
• Excellent interpersonal skills with the ability to negotiate and influence
• Must have excellent working knowledge of Excel, Word and Outlook

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We are a young charity with a lot of potential to make a difference in the lives of women impacted by sexual exploitation. Following a number of years of growth and consolidation of our services, we now have a vacancy for a new Chief Executive Officer to lead our team of 7 and take what we have built to date at Yada and lead us into our next stage of sustainable growth and impact.

We have just agreed our new strategic aims for the next three years and are now looking for someone with the right skills and experience to lead the charity at this exciting time in our journey. 

The charity has grown to a point where we are now  looking to recruit two positions to cover all aspects of managing the Charity. The CEO will provide the overarching leadership, but there will be another management role yet to be decided. This is because we are waiting to hear from you, if you feel you have the leadership qualities and experience to take Yada through its next phase. This is an amazing opportunity to shape the CEO role around your skill set, experience and capacity, and to determine the shape of its senior management team.

We are therefore looking for an experienced leader who will inspire and influence, and drive the vision to raise our profile and impact across the Violence Against Women and Girls sector and beyond.

The Yada CEO is responsible for ensuring that the overall vision and mission of the charity is adhered to as well as the overall strategic direction and management of the charity.

Line Manager: Yada Chair of Trustees

Hours/Days: Flexible (21-35 hours per week)

Salary: £34,434.40 pro rata

Start date: September 2025

Contract: One year fixed term, to be extended, subject to funding

Location: Yada Offices, West Worthing/Chichester

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Yada is a Christian charity founded upon Christian principles and there is a genuine occupational requirement that the CEO be a Christian. 

Current responsibilities for managing the charity include the following: 

(please note there is flexibility to change these depending on the skills and experience of the successful applicant)

Yada Management/HR

• Ensuring compliance with Yada Vision & Mission

• Line Management of Senior staff

• To manage and host monthly team meetings

• Attend quarterly Trustee meetings and present updates

• To be point of contact for Trustees

• Oversee evaluation of Yada projects for Trustees 

• Preparation of Trustees Annual Report - draft and publication

• Manage Charity Commission relationship

• Responsible for compliance with legal requirements of charity including Data Protection, GDPR, Equality, DBS, Health & Safety

Yada Development/Strategy

• To lead and develop organisational strategy

• Identify new areas of work

• To evaluate pilot projects and create future project plans

• To oversee the long-term vision of Yada

Finance 

• Lead responsibility for all financial decisions and compliance with Charity Commission including financial reports

• Ensuring compliance and smooth management of  all Yada financial activities including budget, payroll, pension, invoices, grant funding, investments, gift aid, Independent examination

• Preparation of monthly/annual accounts

Fundraising

• Lead responsibility for all fundraising decisions including applications for grants, fundraising events, corporate sponsorship.

• Managing and developing relationships with new and existing funders including monitoring and reporting.

Networking

• To represent Yada and give talks at network opportunities

• To oversee network development across local business and community

Operations

• To  review, evaluate and monitor Yada operations

• To ensure Yada’s operations are aligned with the strategic direction of the charity

• To review, manage, update and maintain all  Yada systems and processes

• To manage relationship with collaborators

• To recruit/train/induct staff and volunteers for projects 

• To identify training, research  and development needs within the organisation

Safeguarding

• Act as Safeguarding Lead for the charity

• Oversee Yada’s safeguarding process including reporting to Trustees

Policy

• To oversee Yada’s policies, including regular reviews and ensuring legal compliance.

• To develop and review risk assessments and policies  in response to new projects 

Communications

• To oversee our communications strategy

How to Apply

We welcome informal discussion about the role and responsibilities ahead of making an application. We are looking for the right person to lead the team in this exciting new chapter for Yada. If you have gaps in your expertise, please still consider applying as we will shape the role to the right candidate.

By way of application, please send a CV and cover letter detailing how your experience, faith and motivations would make you a suitable candidate for this role.

All enquiries and applications should be made to Helen Moore.

Senior Housing & Welfare Advice Worker’s post

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

The Senior Housing & Welfare Advice Worker must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £33,775 to £41,359. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

Ability to manage a team

Housing & welfare advice experience

Experience of undertaking housing & welfare casework

Ability to prioritise and manage a busy caseload.

Experience of working with homeless & vulnerably housed people.

The closing date for applications for this post is Sunday 8th June 2025.

Detention Action is a small organisation with a big impact. Since 1993, we have worked to improve the welfare of people in detention centres and tirelessly campaign alongside our beneficiaries to reduce the use of immigration detention. We work on the frontline with people in immigration detention, as well as challenging injustices in asylum, detention and deportation systems in the UK.

We are looking for a Fundraising Lead to join our organisation and ensure the smooth running of our fundraising operations. This is an exciting opportunity for a passionate individual who is looking to develop their fundraising skills, and to join us in defending the rights of people in detention at a critical time for our organisation and the wider immigration and human rights sector.

TO APPLY 

Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am UK time on 16 May 2025.

Please read the Candidate Information Pack carefully, including the instructions on how to apply, which explain the requirements for your CV and Cover Letter. We will not accept incomplete applications.

We welcome and encourage applications from people from all backgrounds, including those from minority groups that are underrepresented in the workplace. We strongly encourage those with lived experience of the asylum, deportation and/or immigration detention systems to apply.

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Policy Coordinator’ to join its dynamic team. The organisation is currently operating a hybrid working model.

Job purpose:

With increasing accountability to our regulators, partners, institutional and community donors, it is essential that we have robust and effective policies and processes in place that are regularly reviewed and demonstrate the learning and growth of the organisation and holding ourselves to account both internally and externally. Our policies and internal protocols must reflect good practice within the INGO sector, adapt to advances in technology and frequent changes to legislation and regulatory requirements. Our commitment to developing our internal policies, protocols and processes illustrates how our organisation proactively manages and oversees the potential risks and requirements we must address on a daily basis in a structured way.  Our aim is to foster an environment of consistency in our working practices that increases confidence in the way we manage our operations and workforce.

This post will provide leadership for the highest possible quality and consistency of Operational Policy and Guideline Documents meeting rigorous international sector-relevant and ethical standards to help achieve our vision, mission, global strategy and year-to-year objectives.

The role will support the Policy and Compliance Manager by co-ordinating and leading in the development and improvement of our current internal processes to ensure the timely review, development and approval of our policy documents and providing appropriate technical and operational support to internal stakeholders and wider IR family.

The role will provide technical and administrative support to the Policy Review Committee and help maintain internal record keeping and associated resources.

The successful candidate must have:

• A degree or equivalent in English or relevant area
• Experience of writing and communicating effectively to internal and external stakeholders.
• Experience of producing written materials for internal and external audience
• Experience and working knowledge within a humanitarian/INGO setting
• Experience in report writing and presentation of data/information
• Experience of working with senior managers and executive to agree effective outcomes
• Research skills
• Experience in monitoring and evaluating the effectiveness of policy compliance and implementation
• Ability to work autonomously and use initiative
• Experience of identifying and mitigating risks to the organisation  
• Excellent MS Office skills
• Ability to convey complex and technical information persuasively and with clarity to a diverse audience
• Ability to contribute to the review of policies and processes
• Process mapping
• Strong communication and representation skills
• Ability to manage workload independently and efficiently
• Good eye for detail - proof reading and editing documents
• Excellent organisational and record keeping skills
• Ability to synthesise data and information effectively
• Report writing skills in English
• Strong inter-personal skills
• Ability to establish and maintain strong working relationships
• Excellent analytical skills
• Good oral presentation skills
• Working calmly under pressure and meeting strict deadlines
• Ability to work independently and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 16th June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Purpose of the job

Working across the Network Delivery Department, you will support the efficient day to day administration and co-ordination of the teams. You will play a critical role providing administrative and co-ordination support for the Network Delivery Department ensuring we have strong processes and ways of working to deliver our ambitious goals. You will support individual project teams to deliver specific work streams to help us enable all young people to thrive.

Key responsibilities

Provide administrative and coordination support to the Network Delivery Department to ensure the smooth running of the Department. This includes but is not limited to:

• Support the implementation of new systems and processes across the Department and ensure all are kept up to date

• Maintain team and departmental inboxes and provide first point of contact for enquiries, working across the team to ensure efficient communication and stakeholder satisfaction

• Provide logistical and administrative support to Project Managers relating to the delivery of our youth work programmes and activities with our networks

• Administrative duties including scheduling meetings, minute taking and booking venues/ catering

• Coordinate logistics for the delivery of events and public affairs activity related to the department

• Support ongoing work on departmental process improvement and new filing systems on SharePoint

• Manage and maintain databases and CRM; champion CRM use across the department

• Maintaining budgets, as appropriate

• Booking and arranging travel for young people participating in our programmes

• Manage departmental meetings and support with arranging team away days

• Managing the creation of a range of project documents using Word, PowerPoint, Excel, Access and other software packages

• Support the development of marketing and communications materials

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes. UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 26th May 2025 @ 11:59pm (midnight)

Interview Dates: 3rd June 2025

Provisional Start Date: 7th July 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Registered Care Manager

Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Cumbria Emmaus House!

We’re searching for a proactive and dedicated Registered Care Manager to lead our committed care and hospitality team at Emmaus House, a warm and welcoming 26-bed Christian residential care home located in the scenic town of Whitehaven, Cumbria.

This role is more than just a job – it’s a calling. We seek a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents. Find out more about how we care for our residents here: https://youtu.be/Po6md7pq7nI

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local support groups to maximise voluntary help and spiritual support available;;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Hours:

Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 

• Salary: £47,000 to £50,000 per annum 
• 5 Weeks' paid holiday per year as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox – including an Employee assistance programme
• Care Friends referral 
• Long-standing service rewards
• Birthday rewards
• Life assurance scheme
• Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Emmaus House is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.

At MRS Independent Living, we are committed to creating a society where everyone can live independently and with dignity. Our vision is a society where everyone has control over their lives and can stay independent, active, and connected to the world around them. Our mission is to provide practical help so that people who need support can live safely and well in their homes and communities. 

We achieve this through a range of vital services focusing on home adaptations, decluttering, exercise falls prevention, digital inclusion, reducing isolation, and providing advice and advocacy. Our values are rooted in equity, empathy, and a strengths-based approach. 

About the role

We are seeking an Administration Officer to join our small and friendly team on a part-time basis (15 hours a week) ideally working 5 half-days, Monday to Friday (3 hours each day) but the exact working pattern is negotiable. 

As our Administration Officer, you will play a vital role in the smooth day-to-day operations of our organisation. Reporting to the Director, you will be responsible for a diverse range of administrative tasks, ensuring efficiency and accuracy across our various service areas. 

You'll be a central point of contact and support, working collaboratively to ensure the effective delivery of our services. You'll expertly manage referrals and information, develop positive relationships with referrers, colleagues, and service users, and handle vital office operations. Your organisational skills will also be key in supporting internal team functions, from HR processes to the coordination of meetings and training, and in maintaining efficient resource management.

To thrive in this role, you will bring proven experience in office administration, ideally gained within a fast-paced environment such as a small business, charity, or social enterprise. Success will require you to be highly organised, adept at managing your time and prioritising tasks effectively, all while maintaining a keen eye for detail and accuracy, even when juggling multiple responsibilities across different service areas. 

Strong IT skills, including confidence using Microsoft Office, Google Workspace, and online project management tools, are essential. Beyond your technical abilities, you will be someone who proactively identifies and resolves issues, contributes to improving our ways of working, and supports your colleagues. 

Your approachable and welcoming nature, coupled with excellent communication skills, will enable you to build positive relationships and effectively convey information about our diverse work to service users, referrers, and other stakeholders, all while being a collaborative and adaptable team player.

Job Profile

CAFOD’s mission in the Catholic community of England and Wales is to inspire and equip Catholics to actively engage in the Church’s efforts to overcome poverty and injustice. Our regional teams focus on recruiting and supporting a dedicated group of volunteers within parish and school communities, empowering them to educate, engage, and inspire others to act in solidarity for the common good. Regional teams also collaborate with clergy and other representatives across the Catholic community to ensure CAFOD’s volunteer programme is aligned with faith life.

The primary purpose of this role is to provide administrative and communications support to the Community Participation Coordinators across England and Wales, with a focus on the West & Wales region as the first point of contact. This includes coordinating administrative tasks performed by office volunteers and identifying opportunities for process improvements. The role also involves volunteer recruitment administration, overseeing and training Office Volunteers, and ensuring effective database management.

This role can be based anywhere in the UK including our head office in London, working from home, from one of CAFOD’s Volunteer Centres, or a combination of both. The role requires occasional travel to London and other areas within the East & West side of the country. Travel expenses will be reimbursed, and time off in lieu will be granted for travel beyond normal working hours.

This is a full-time position (35 hours per week) and reports to the Volunteer Support and Development Coordinator.

Key Responsibilities Overview
The post holder will play a key role in driving smooth, efficient operations across CAFOD’s West & Wales region. As the go-to person for admin excellence and volunteer support, you’ll work closely with your line manager and colleagues in the East to streamline processes, improve systems, and keep everything running like clockwork.

You’ll lead on volunteer recruitment and engagement—welcoming new volunteers, managing onboarding, and ensuring everyone feels valued, equipped, and inspired to support CAFOD’s work. Your people skills and attention to detail will shine as you manage applications, data entry, and training coordination.

Communications will be at the heart of your role. You’ll create engaging e-bulletins and social media content that keeps our community informed and motivated, while ensuring messages are clear, consistent, and aligned with CAFOD’s wider goals.

You’ll be the guardian of accurate data, working with office volunteers to maintain up-to-date records that support smarter outreach and efficient workflows. Your collaborative spirit will help strengthen connections across teams, share best practices, and contribute to creative new approaches for engaging communities.

This is a role for a proactive, organised, and people-focused individual who’s excited to innovate, solve problems, and make a tangible impact in a supportive, values-led organisation.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Person Specification

Understanding our context

1. Understanding Catholic identity: sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales and an ability to work effectively within it and especially an understanding of parish community life.
2. Understanding CAFOD: ability to express what motivates people to volunteer for, and support, CAFOD and the main activities in which Catholic community primarily participate. Being informed about, supportive of, and actively promoting our anti-racism work.

Working together

1. Managing ourselves: strong interpersonal skills including an ability to develop personal relationships quickly and to convince others.  Ability to be self-motivated and able to work in isolation linking with different people in a variety of contexts; confident with articulating support required for you to work well.
2. Working with others: builds positive and fruitful partnerships, particularly with volunteers; works effectively as part of a team which may work at a distance to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of shared objectives.
3. Communicating: ability to identify how best to communicate instructions and processes clearly and how this helps achieve the objectives CAFOD seeks to deliver and how to share knowledge and information across teams.

Making change happen

1. Managing resources: confident with processing data for planning, monitoring and reporting:  proven time-management, data-management and organisational skills/experience of delegating tasks clearly and making improvements to processes.
2. Achieving results: ability and willingness to focus on achieving efficiencies, especially in support of regional plans for community participation and income growth.
3. Managing our performance: ability and willingness to work to targets and achieve results.

Job-Specific Competencies

Administrative Process Improvement:

Proven ability to assess, streamline, and document administrative processes. Strong organisational skills are required to manage a variety of tasks and ensure efficient delegation to volunteers. Ability to identify inefficiencies and propose practical solutions to enhance office operations.

Volunteer Recruitment & Engagement:

Expertise in recruiting, onboarding, and maintaining volunteer engagement. You will build strong relationships with volunteers, ensuring their experience is positive and aligned with CAFOD’s mission. Experience in using volunteer management systems and managing volunteer data is essential.

Communication & Content Creation: Strong written and verbal communication skills, with experience in producing engaging content for e-bulletins, newsletters, and other media resources. Ability to tailor messaging to different audiences, ensuring clarity and consistency in CAFOD’s communications.

Data Management & Accuracy:

Attention to detail is crucial for maintaining accurate records. Experience with databases, data segmentation, and ensuring data integrity is essential. A strong understanding of data protection standards, including GDPR, will be necessary.

Collaboration & Team Communication:

Effective communicator with internal teams, ensuring smooth communication and alignment across various regions. Ability to foster positive working relationships and collaborate across teams, both virtually and in person. Proficiency with communication tools like Microsoft Teams and Zoom is required.

Training & Support:

Experience in delivering training to volunteers and staff, ensuring they have the necessary skills and knowledge. Ability to provide ongoing support to regional office volunteers, helping them succeed and contribute effectively to the team.

Adaptability & Problem-solving:

Flexible and resourceful, able to adapt to changing priorities. You will be expected to identify challenges and propose solutions to keep operations running smoothly.

Commitment to CAFOD’s Mission & Values:

A deep understanding of CAFOD’s mission and Catholic social teaching, with the ability to align volunteer engagement and administrative activities with the organization’s goals of addressing poverty and injustice.

Use of Digital Tools & Systems:

Competence in using databases, Microsoft Office Suite, and collaboration tools. Ability to train volunteers in these systems to ensure smooth operations across teams.

Project Management & Accountability:

Ability to manage multiple projects simultaneously, ensuring tasks are completed within deadlines and to a high standard. You will be responsible for delivering results aligned with CAFOD’s objectives.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues.  If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).  If the post is based outside the UK the post holder will be subject to a different checking process.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Location:  London Waterloo office (looking to relocate office within central London by July 2025) ideally across 4 short days office based

Hours:  Part time, 21 hours per week. We envision this being a 10.00am-3.30pm role but we can discuss this with the right candidate.

Salary:  £27,000 FT inclusive of London weighting (pro-rated) 

Reporting to:  Head of Service Delivery

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

Role summary

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the Programmes and office administrator your role is to help make this a reality through the day-to-day support of our work. You’ll help to ensure our programmes run smoothly, and that our employees have the administrative support they need to provide a quality service to people accessing our products and programmes.

Your role will primarily involve office tasks (post, inboxes, phone calls), as well as providing administration support with our core programmes grants, penfriends and London Support programme. This role is our only office-based role and you will share an office and oversee our office volunteers who are there 3-4 days a week. You will work closely with the broader remote team via online communications. This role may evolve over time, to reflect the changing needs of the charity,

With an enthusiasm for our mission, you will be well-organised, motivated and eager to support those we are here to serve. As the first point of contact for anyone calling or emailing the charity, you will be a responsive problem-solver with great communication skills.

Tasks & responsibilities

1. Office administration

• Oversee the post coming into the office and ensure it is responded to in a reasonable timescale, or forwarded to the relevant staff member. This will be post for our penfriends programme and post for the charity generally.  This may involve printing and scanning documents and registering and banking cheques at a nearby bank.

• Oversee the generic inbox for the charity, responding to queries about our work across all workstreams and forwarding these to the relevant staff member as required.

• Take responsibility for incoming telephone calls to the organisation, responding and taking messages as appropriate.

• Ensure the website is kept up to date with current charity information.

• Complete Safeguarding and Data Protection training to ensure prisoner phone calls, emails, letters and grant applications are dealt with sensitively, safely and appropriately.

• Be the employee office based presence, overseeing and supporting our volunteers with their tasks as required. 

• Support the finance director with any required adhoc tasks eg - phone contracts

2. Grant administration

• Work with the Programme and Volunteer Coordinator to ensure that clear and accurate records are kept on our Salesforce database, concerning our grant programmes:

  • Upload grant applications to the salesforce database

  • Update service user records when a grant decision is made

  • Ensure accurate record keeping regarding types of grants made, and amounts issued, to enable the Programme Coordinator to run reports.

  • Chase people who have been awarded grants but have not claimed them yet

• Send letters to people who have been issued grants and those who have been turned down.

3. Programme administration

• Provide administrative support across all programmes to ensure the staff team have the support required to offer a quality service to people accessing our service. Our current programmes include the London Support Programme and our Penfriends programme. This could include:

• Sending welcome and information letters/ emails to prisoners that may be eligible for our programmes

• Supporting with data entry by transferring handwritten sign-up forms and casenotes into Salesforce.

• Purchasing items required for programme delivery, or for grant applicants. 

• Ensuring letters are sent between penfriends and volunteers. Reviewing these in line with our safety standards and flagging any queries with the programme coordinator.

• Supporting with the recruitment, onboarding and training of programme volunteers (e.g. booking training, tracking volunteer applications, updating the database).

4. Other

• Support with managing the office move

• Support with data collection, record keeping and reporting, as required by the Head of Service Delivery.

• Support with the planning, coordination and administrative tasks for organisational events, such as fundraising events, celebration events and volunteer training sessions.

• To support the wider team, providing holiday cover as required.

• Put the service user at the heart of what you do, act with the interests of our beneficiaries in mind.

• Work in line with the Hardman Trust’s values, actively contributing to a culture of learning, reflection, team work and development, ensuring quality in your work.

• Participate in regular one-to-ones, contributing to the identification of objectives and professional development goals.

• To undertake other duties and responsibilities commensurate with the role, as may be reasonably required by Hardman Trust or as a mutually agreed development opportunity. This document will be subject to periodic review in consultation with the job holder.

Person Specification

• Experience of working in an administrative office based role and feels comfortable taking phone calls, responding to emails and letters, using databases (Salesforce). 

• Experience of working with a charity / social enterprise / small start up

• Have an interest in criminal justice and a non-judgemental attitude towards working with prisoners

• A motivated problem-solver with a common sense can-do attitude who relishes communicating across a range of people and projects 

• The right to work in the UK

Responsible to: Service Director

Responsible for: Service Delivery team managers and administrator in Loughborough

Hours: 37.5 hours per week

Contract: Permanent

Location: Baca office, Loughborough, England with regular travel to locations where Baca’s services are delivered.

Salary:£36,900 - £41,000 per annum for full time hours

About Us:

Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders. We are looking for a passionate and dedicated Service Manager to lead our young people services in Loughborough.

Overall Purpose: As a Service Manager, you will be an active leader in our vision and mission, ensuring our values are practiced in words and deeds. You will provide leadership for the young people services, ensuring they align with Baca’s vision, mission, and values.

Key Responsibilities:

Service Delivery:

• Lead and coordinate young people services in Loughborough.
• Ensure effective partnerships with social services and key external partners.
• Oversee and develop the service delivery team.
• Act as deputy Designated Safeguarding Officer, ensuring all aspects of safeguarding.
• Manage the service delivery team budget and grant-funded projects.
• Ensure high-quality service delivery in line with our Theory of Change.
• Oversee systems involved in service delivery, working closely with the Operations Manager.
• Manage and mitigate risks in service delivery.
• Ensure compliance with internal and external regulatory expectations.
• Participate in on-call duty as part of the team rota.

Service Development:

• Foster a learning culture, learning from young people and stakeholders.
• Develop young people services in collaboration with the Service Director.

General:

• Support the organisation’s activities and maintain data confidentiality.
• Embrace and reflect Baca’s Vision and Values in your work.
• Treat all staff and young people fairly, adhering to Baca’s Equality and Diversity policy.
• Follow safeguarding procedures and adhere to all Baca’s policies and procedures.
• Work flexible hours as needed.

Person Specification:

Character/Attributes:

• Highly organised, able to work under pressure and prioritise tasks.
• Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
• Aligned with Baca’s values and strategic goals.
• Flexible and able to respond to change at short notice.
• Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
• Critical and creative thinker, able to innovate solutions and make challenging decisions.
• Resilient, able to work under pressure and meet deadlines.

Experience:

• Proven experience at Senior Manager level in a comparable organisation.
• Experience in delivering young people services and working constructively as part of a team.
• Experience in analysing service delivery challenges and presenting solutions.
• Experience in developing and leading high-performance teams.
• Experience in managing projects with multiple stakeholders, including user engagement and budgets.
• Experience in the charitable sector (desirable).

Knowledge/Qualifications:

• Relevant qualification from a UK recognised professional body (desirable).
• Strong Microsoft Office skills.
• Knowledge of issues faced by unaccompanied asylum-seeking young people.
• Genuine concern for those the charity serves.
• Knowledge of team motivation and support.

Skills:

• Excellent communication and presentation skills.
• Strong organisational, project, and time management skills.
• Strong leadership skills, able to motivate and make difficult decisions.
• Ability to translate vision into financial plans.
• Ability to manage multiple tasks and prioritise workload.
• Initiative and problem-solving skills.
• Ability to make decisions with incomplete information.

Other:

• Ability to drive/travel to all service locations.
• Enhanced DBS check required.

How to Apply:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!