Are you a confident organiser and communicator who would like to use your skills to promote peer support and the power of lived experience to make a difference to NHS services in Barnet, Enfield and Haringey?  Do you have your own lived experience of mental health issues? Are you interested in using your lived experience to create better services?

We are looking for an enthusiastic project assistant to join The Enablement Partnership, an exciting project working alongside Barnet, Enfield and Haringey Mental Health Trust delivering services by Inclusion Barnet, a leading lived experience charity, led by people with lived experience of disability and mental health issues. 

You will be involved in delivering The Enablement Partnership, working with Barnet, Enfield and Haringey Mental Health Trust in a partnership which embeds peer working within the practices of the Trust, in training, recruiting and supporting peer workers, developing staff with lived experience and ensuring that the theory and practice of Enablement is communicable and acted upon. You will support the project in co-designing and co-producing process change at a Trust level to create lasting change in the NHS. Day to day, you will be supported to deliver training packages, promote the programme, create case studies that demonstrate the impact of the work, and assist with administration, relationship management and reports.

You will be a natural at juggling multiple priorities and well organised as a strong member of a small team. You will be able to adjust your communication style to work effectively with a wide range of stakeholders, from NHS managers to staff on the ground, to peers and service users.  You will have a strong understanding of the value of peer support and lived experience, and be able to advocate for it in delivering training and communications – reports, presentations, on and offline - with a range of stakeholders.

In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.

The contract is for a full time post for one year. The role is based in Colindale, with frequent travel within Barnet, Enfield and Haringey, but with some flexibility for homeworking days.  The role is totally home based during lockdown.

To apply, please submit your CV and a full cover letter explaining how you would use your lived experience of mental health to inform your work, as well as detailing your organisational, comms and project assistant experience.

35 hours per week

Location: to be worked flexibly across South Gloucestershire

Contract: Fixed-term initially until 31.07.2023

Ref: 981

A new and exciting opportunity has arisen within the organisation to manage the delivery of the Drive Project across South Gloucestershire.

Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines the case management of perpetrators with a co-ordinated multi-agency response.

As Service Manager, you will lead and manage the delivery of the South Gloucestershire DVA Drive programme and interventions. You will champion the Cranstoun values across the organisation and drive the Cranstoun 'people' agenda, ensuring a culture based on fairness, collaboration and trust. You will support the Case Managers in their work, ensuring high quality and safe practice.

This role is vital in the success of the replication of the Drive pilot across the country, and you will work closely alongside and within a wider team of multi-agency stakeholders.

You will have management skills and a demonstrable track record within the field of domestic abuse and/or with highly complex cohorts. You will have experience and passion for collaboration, partnership, strategic and organisational development.

We are looking to appoint to this role as soon as possible to allow for a smooth mobilisation of service. Extensive training will be provided, which will include the opportunity to gain accreditation for working with perpetrators of DVA. This is an initial Fixed-term contract until 31st July 2023.

Interview will consist of attitudinal testing and a formal interview panel which includes key Drive stakeholders.

Police vetting will be undertaken with the successful candidate.

Unfortunately we cannot accept CVs.

Closing date:  Sunday 24 January 2021.

Interviews: w/c 1 February 2021.

Location: office in London – UK based, flexibility

Contract: Permanent. 

Salary: £67,629 - £83,235

BRAC, one of the leading development organisations in the world, is seeking a Deputy CEO/Director of Partnerships to play a key role in overseeing the fundraising and resource mobilisation work of its London office and in the engagement of important stakeholders and supporters.

BRAC is a global leader in developing cost-effective, evidence-based poverty innovations in extremely poor, conflict-prone and post-disaster settings. These include programmes in education, healthcare, microfinance, girls’ empowerment, agriculture, human and legal rights, social enterprises, a bank, a university, and the world’s largest mobile money platform.

The new role will lead the BRAC UK Fundraising and New Business team to meet bold fundraising targets and will be responsible for developing and implementing a fundraising strategy that supports BRAC’s new global wide strategy for the charity, aiming to reach over 250 million people by 2030. The Deputy CEO and Director of Partnerships will also develop a healthy funding pipeline, diversify BRAC UK’s current donor funding portfolio, build and strengthen existing relationships and strategic partnerships, and oversee effective reporting and accountability to donors. 

The charity is looking for an inspirational leader with strong experience in an international development organisation and an impressive track record in fundraising results, particularly in the field of institutional donors. You will also need experience of developing fundraising strategies, a strong knowledge of UK government funding and you will have lived and worked in the Global South. This will be combined with excellent communication and people management skills, the ability to build strong relationships with a wide range of people across different countries, and the willingness and ability to travel regularly to Africa and Asia.

For an informal conversation prior to applying to this role, please contact Suzie Spooner on +44 (0) 7960 932 315

Finance Director

£75,000 to £80,000 

Flexible (office base Leatherhead), Surrey

Can you provide financial leadership to contribute to the success of QEF’s future growth?  Are you looking for a flexible senior role?  Do you have experience of working in the health and social care sector?

QEF is a Surrey based charity that provides a range of services supporting and enabling disabled people to live as independent lives as possible. We have a highly skilled multi-disciplinary team who care for over 10,000 disabled adults and children with a range of physical and learning disabilities every year.

This is an exciting time to join the QEF Group as we opened our brand new, state-of-the- art Care and Rehabilitation Centre in July 2020.  As Finance Director you will work collaboratively with the Chief Executive, Trustee Board and senior management team to deliver our business plan and future strategy.  Working proactively with stakeholders to manage costs and exploit potential revenue opportunities to deliver the budget.

This is an opportunity to be part of a unique organisation in a challenging role which is integral to the strategic direction and future success of the QEF Group.

To be successful you will be a qualified accountant with senior level experience of finance and IT, preferably in the charity or health and social care sectors, able to demonstrate you are:

• a strategic thinker, able to provide analysis and logical assessments, to develop and evaluate the financial viability of options arising out of the strategic review
• able to support the CEO as a key agent for change to ensure future performance and sustainability
• confident and credible in delivering key financial information to the senior management team, Trustee Board and sub committees
• a team player, able to communicate effectively, influence decision making, and build strong relationships with key stakeholders
• a strong commercial negotiator, managing external relationships and ensuring financial sustainability

Through experience you will be able to:

• ensure the integrity of financial and management accounting for all charities and companies within the QEF Group, ensuring appropriate controls and procedures are in place
• develop a financial strategy for the future funding of the QEF Group, including the meeting of all existing obligations
• control the cash flow of the QEF Group ensuring that sufficient funds are available to meet the needs of the charity
• consider the opportunities for greater digital transformation to create efficiencies and improve information systems
• lead the improvement of robust management information to improve operational management, decision making and strategic development
• manage and mitigate key financial risks as part of QEF’s risk management approach
• ensure agreed digital developments across the QEF Group are effectively managed, cost effective and deliver the required objectives
• oversee the development and implementation of new finance and operational systems

Being part of QEF means being an ambassador for our values and behaviours: Everyone Matters, Works Together and Makes a Difference.

The office base is Leatherhead, close to Junction 9 of the M25, whilst attendance will be required, flexibility will also be considered for the right candidate in respect of working location and hours of work. 

For further information or to apply please visit our website via the link.

We are a Disability Confident Employer and encourage applications from disabled applicants.

Being part of QEF means that you will be valued as a key member of a charity that is passionate about its work.  You’ll gain a sense of professional satisfaction from knowing that every day you have worked as a team to improve someone else's life. Whether you work in one of our client-facing services, or at the head office, you’ll never be far away from the inspiring journey of our service users.  In addition, you’ll receive:

• 25 days annual leave plus bank holidays (pro-rata)
• Pension and Life Assurance
• Westfield Healthcare Cash back scheme and shopping discounts
• Flexible working
• Free on-site parking

Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

• Income Collection
• Complaint handling
• Tenancy & Lease Management to ensure statutory and contractual obligations are met
• External Liaison to promote Housing Management Service
• Producing various mangement reports
• Managing voids & lettings
• Ensure the Service Delivery is customer focused
• Line management expereince/ Staff supervision
• Estate Management & Performance Monitoring
• Anti-social behaviour management

Core Comptetencies: 

• Result focus
• Customer Orientation
• Effective communication
• Teamwork
• Planning & Organisation
• Decision Making & Initiative
• Influencing & Negotiating
• Leadership

Please see attached the full job description for more information.

35 hours per week

Location: various (including South Gloucestershire, Herefordshire and Worcestershire)

Contract: Fixed-term (South Gloucestershire until 31.07.2023, Herefordshire and Worcestershire until 31.03.2022)

Ref: 982

The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives.  Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes.

New and exciting opportunities have arisen within the organisation to deliver domestic abuse perpetrator case management interventions as part of the Drive Project. We are looking to recruit Case Managers to work across Herefordshire, Worcestershire and now also expanding to include South Gloucestershire.

Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines the case management of perpetrators with a co-ordinated multi-agency response.

As Case Manager, you will strive to make contact and work on a one-to-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services and contribute to disrupt activities.

You will work closely with the Independent Domestic Violence Advisor to review risk, develop safety plans and improve outcomes for all parties, ensuring the victim’s voice is considered.

You will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risks, and promoting understanding of the impact of abusive behaviours.

You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users to support people to live healthy safe and happy lives.

We are looking to appoint to this role as soon as possible. Extensive training will be provided which may include the opportunity to gain accreditation for working with perpetrators of DVA. 

We will also consider secondments.

When applying, please state clearly which area you are applying for (e.g. Herefordshire ) to assure we process your application correctly.

Interview will consist of attitudinal testing and a formal interview panel which includes key Drive stakeholders.

Police vetting will be undertaken with the successful candidate.

Unfortunately, we cannot accept CVs.

Closing date:  Sunday 24 January 2021.

Interviews: w/c 1 February 2021.

Manchester Mind believes in the power of listening and feeling heard and that a better understanding of mental health benefits everyone.

We do this by providing a range of services across Manchester to young people and adults. To help us continue our counselling provision to young people we are recruiting to a Counselling Team Leader. This is a Big Lottery funded post, with funding guaranteed to June 2021 and options for continuation funding currently being explored.

Our work is guided by our values of:

Openness

Belonging

Strength

Collaboration

The Counselling Team Leader will support our volunteer counselling placements alongside existing counselling provision.

We would like to work with someone who is experienced, dynamic and passionate about being able to develop and manage accessible counselling services for young people.

Position: Counselling Team Leader

Salary: £29,636 (pro rata)

Hours: 17.5 hours per week

Funding guaranteed until the end of June 2021

(potential to extend subject to funding).

The skills and knowledge that are important to us are:

• Being able to work in an open, supportive and collaborative way
• Experience of delivering and managing counselling services
• Experience of working with young people

You can download the application documents from this listing, or from the Vacancies page of the Manchester Mind website.

All applications must be received by 12noon, Monday 1st February 2021.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

Hours: 20-25 hours p/w (flexible)

Salary: £11.00 per hour plus performance-related bonus and excellent benefits package

Contract Type: Permanent

Location: Negotiable depending on location - either office based or home based with periodic travel to Head Office in Oxfordshire

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past six years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

ABOUT US

The Royal United Services Institute (RUSI) is the world’s oldest and the UK’s leading defence and security think tank. Its mission is to inform, influence and enhance public debate on a safer and more stable world. RUSI is a research-led institute, producing independent, practical and innovative analysis to address today’s complex challenges.

ABOUT THE ROLE

RUSI has charity status and fundamental to delivering its purpose are its people and their well-being.

The Institute’s staff numbers have increased rapidly in the last few years from being a small to a medium sized organisation. There is a need to expand its Human Resources (HR) management capacity. This is a hands-on role that requires the successful candidate to be proactive, resilient, and to have good balance of people and task to deliver the Institutes HR objectives.  The Human Resources Manager will work alongside the HR Director as a generalist and manage all aspects of HR across the organisation including recruitment, training, employee engagement and employment relations.

We are seeking an experienced HR Manager or an experienced HR Advisor looking to take the next step in their HR career. You will ideally have a charity sector/think tank background or with experience in working with small/medium sized organisation (SME). You will be CIPD qualified or have a similar qualification.

The successful candidate will be skilled in delivering an outstanding customer service to employees and external stakeholders alike. You will lead and manage our recruitment process supporting line managers to deliver a positive candidate experience. As a generalist you will manage the day to day HR operations but will have the autonomy to develop and take responsibilities for HR initiatives and projects.

To be successful in this role you will need a can do attitude and a flexible approach to responding to changes. You will possess the skills to challenge and influence all levels of management ensuring that best practices is upheld at all times.

For full job specification and how to apply please visit our career page.

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection.

LAWRS Development Team reflects changing approaches to workplace learning and considers the skills needed for the future as part of individual and organisational development plans. It delivers high quality bespoke training and informative material on Violence Against Women and Girls (VAWG) strands, including Harmful Practices and sexual harassment, equipping trainees with the knowledge, practical skills and motivation to carry out their work activities effectively. LAWRS also carries out outreach activities, community engagement, presentations within community settings and group work sessions for Latin American women.

The Development Manager will work closely with the Director and Operations Manager to further develop, plan and implement LAWRS’ development strategy, ensuring the sustainability of the organisation and its ability to continue successfully reaching its aims whilst maintaining the excellent quality of its services.

The post holder will devise a strategic training and development plan for the organisation and implement it in accordance to business and operational plans, policies, procedures, audit requirements, accreditations and quality standards, and cross-team working needs.

You will have an excellent command of English and Spanish or Portuguese.

This post is open to Latin American women only in accordance with the Equality Act 2010.

Contract: fixed term with possibility of extension ending March 2022.

Deadline: Sunday 7th February.

Interviews to be held within the following 2 weeks.

The role

You will provide strong leadership both internally and externally, working with the staff, the Board of Trustees, volunteers, partners and stakeholders to position SMA UK firmly as the SMA Community’s leading charity and voice.

Your key responsibility of developing and driving the strategic plan and vision for SMA UK includes ensuring the ongoing delivery of our support services to the SMA Community; increasing our financial resources through fundraising, partnerships, and campaigns; building public awareness and understanding of Spinal Muscular Atrophy; ensuring the highest standards of governance.

You will also be the lead advocate, spokesperson and liaison for SMA UK engaging with the SMA Community, Regulatory Authorities, Government, Pharmaceutical Companies, Patient Groups, clinicians, media, press and other national and international SMA organisations.

We are committed to safeguarding all children and adults at risk and expect you to share this commitment.

The successful candidate will have:

• A proven track record in leadership
• Excellent interpersonal skills with an ability to engage with people from different backgrounds
• An ability to present people’s views and experiences in ways that will be accessible and capture people’s attention
• Creative vision and drive to develop new ideas
• An interest in quality of life for disabled people and a commitment to gaining an in depth understanding of SMA and the challenges faced by people affected by the condition
• All the qualities of an effective team player with a willingness and ability to work with and across all teams to meet the wider organisation’s objectives.

Diversity and equality of opportunity matter at SMA UK. We want to attract the broadest range of talented people to be part of our team – the more diverse our workforce, the better able we are to respond to and reflect the breadth of our Community. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background.

We’re happy to discuss flexible working. There is no obligation to raise this at the application stage but if you wish to, you are welcome. Flexible working will be part of the discussion at offer stage.

About us

Spinal Muscular Atrophy (SMA) is a rare, genetically inherited neuromuscular condition. It causes progressive muscle weakness and loss of movement due to muscle wasting (atrophy). This may affect crawling and walking ability, arm, hand and neck movement, breathing and swallowing.

Established for over 35 years, SMA UK is a national charity committed to providing support and services to those impacted by this rare and complex genetic condition. We are also active in funding research into SMA, involved with advocacy for access to drug treatments, and raising public awareness.

Location

SMA UK’s office is in Stratford-upon-Avon with staff living within commuting distance. Volunteers are UK wide. The charity has a good IT infrastructure. Working from home is possible but regular travel to the office and other locations will be required.

Closing date: Friday 14th February. Provisional Interview Date: Monday 1st March.

This is a great opportunity to join our local delivery teams in our Central Region.  We are looking for an Operations Executives to manage a caseload of Young People into sustainable outcomes.  We are currently working from home which will feature for the foreseeable period.

Your responsibilities will include delivery of a range of sessions to local Young people helping them secure positive outcomes in Employment, Education or Enterprise. Working as part of a small team you will need to be flexible, adaptable and build great relationships with Young People, our delivery partners and volunteers. You will help to deliver our ambitious plans to provide the very best support to young people across the area whilst ensuring the Trust is known to local recruiters for referrals. Within your role you will have responsibility for a specific theme, either Enterprise, Education or employability.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review, and support our operations to ensure we deliver the very best for young people across the area. 

We want to hear from applicants that have high motivation to succeed, can work to local contract requirements and KPIs and are a great team member.

 You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high.

The Trust has a behavioural framework which informs all our work with colleagues, young people and partners. Through the process, the successful candidate will demonstrate their ability to lead by example, communicate effectively, continually improve themselves and others and by working as one team deliver results for the benefit of young people.

Please note: We will begin reviewing applications prior to the closing date so we advise you to submit something sooner rather than later. If you have already applied, you do not need to reapply. 

• Exciting opportunity to join a well-recognised mental health charity in Newcastle, to lead its successful counselling service and using your clinical and organisational skills to contribute to its further development.
• NIWE Eating Distress Service

• Counselling Lead

  Job Description

  Job Title: Counselling Lead

  Reports to: Chief Officer (CO)

  Responsible for: Counsellors (freelance & volunteers)

  Salary: £29,528 (f/t & paid pro rata for hours worked)

  Hours of work: From 22.5 – 30h pw by agreement

  Contract: Post currently funded to March 2022 (to be extended dependant on funding

• Main Purpose of Job
• To oversee, manage and help develop NIWE’s counselling services
• Ensure all service users receive a welcoming, safe, sensitive and confidential service that is responsive to their needs.
• To ensure service objectives and targets are met and reported
• To ensure consistent quality and excellence in service provision
• To hold a clinical caseload

• ____________________________________________________________

• Key tasks and responsibilities

• You will be expected to:

• Co-ordinate the counselling service including referrals, assessment, assessment liaison, allocation of client work to team.
• Liaise with other agencies and organisations in relation to service users, taking appropriate action where necessary.
• Provide assessments and counselling.
• Ensure all relevant administrative tasks such as maintaining case notes, client records, outcomes recording and case management are completed,up to date and held in accordance with NIWE policies and procedures (e.g. Information Governance, confidentiality), using current NIWE systems.
• Ensure comprehensive service monitoring and to evaluate the service, producing reports for the Board, funders, CO, Annual Report etc. where required.
• Contract manage freelance counsellors and trainee therapists / volunteers, liaising with external supervisors / placement managers as required
• Assist CO with recruitment and induction of new employees
• Oversee clinical work and ensure it is delivered according to an agreed plan, in line with NIWE service plan
• Ensure that any adopted quality standards are met, organisational issues are understood and to identify and implement improvements in clinical practice, and to implement policy and procedural change
• Continuously improve service delivery
• Attend clinical supervision with a supervisor mutually agreed with NIWE
• Attend and actively participate in line management, team meetings and training sessions.
• Assist in the development of NIWE services by working with the CO on continuing service quality and development with input to funding / contract bidding as necessary.
• Attend and actively participate in Board of Trustees meetings as required.
• Deputise for the CO when required and appropriate.
• Participate in the preparation and implementation of NIWE’s strategic planning.
• Work in harmony with the Charity’s values, demonstrated positively through the work.
• Respect others and value diversity including by actively promoting and ensuring good equal opportunities/equality and diversity practice.
• Develop and maintain good communication and effective relationships with all NIWE colleagues and external partners and other stakeholders.
• Continuously develop knowledge, learning, skill and practice, maintain professional registration /accreditation.
• Comply with codes of practice, policies and procedures
• Perform other reasonable duties as may be required from time to time

Head of Data and Analytics

We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

We truly value the benefits data and technology can offer to bring about positive change for customers and staff alike.

We can be described as friendly and fast-paced,  loving what we do. We are passionate about the high-quality services  we provide, seeking always to improve

We offer our colleagues a professional and collaborative workplace and the chance to build a rewarding career within a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our I.T. Team as the a Head of Data and Analytics

High quality data and smooth-running systems are essential to the success of a  modern and agile organisation. This is particularly so for One Housing.

As company that provides a broad range of products and services  there is the ongoing challenge of providing data and insights that support continuous improvement and fresh business challenges.

We offer the opportunity to put your stakeholder engagement abilities, problem-solving skills and technical knowledge to fantastic use, in support of an organisation with a clear social purpose and strong values.

We value that we keep our promises; that we do a great job; that we value diversity; that we work together and that we always look for ways to improve. This is  what makes us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Head of Data and Analytics based in Camden(or currently from home). Your responsibilities will include:

• Chairing the Information Governance Steering Group tasked with overseeing the deployment of the current Information Governance strategy. This includes liaising with stakeholders such data-owners and overseeing the training need of data-stewards, as well as co-steering the ongoing deployment of data management and reporting technologies.
• Chairing the Data Change Board tasked with change management across all data domains within the Group, including data that is crucial to the customer, thereby mitigating risks to customer safety and the disruption of essential services.
• Lead the Business Intelligence team which currently provides data, reporting and analytics to the Group. This team is a key contributor to the accurate and timely production of performance and regulatory reporting, as well as responsible for evidencing that data quality is being maintained across all our data domains.

More about Governance

• Oversee the implementation of the Information Governance strategy to drive value from and manage risks associated with One Housing data.
• Chair the Information Governance Steering Group to ensure effective use of information over the long-term.
• Chair the Data Change Management Board to ensure data quality standards are maintained and services are not disrupted.
• Develop and maintain Information Management Policy and Procedures.
• Ensure Data Architecture Principles are maintained (Eg less spreadsheets, use of master data management and appropriate data repositories)

More about Leadership

• Lead the Business Intelligence team such that it has the skills and capacity to develop and provide reports, analysis and data sets for the Group.
• Provide thought-leadership in terms of One Housing emerging as a data-driven organisation with increased use of data analytics.
• Oversee the management and development of the reporting and data management technologies within the Group.
• Lead the array of Subject Matters Experts in order to  be effective in the role and as a team.

More Stakeholder management

• Develop effective working relationships with key stakeholders to ensure the BI team is always aligned to business needs.
• Champion Information Governance and Data Ownership across the Group.
• Co-create awareness and training initiatives to increase staff capability regarding all aspects of data management.
• Through stakeholder and peer engagement, track whether One Housing’s transformation roadmap is remaining aligned to the Information Governance strategy.
• Inform stakeholders in terms of the art-of-the-possible in terms of reporting, analysis and insights.

More about Team Management

• Design and implement strong demand management and solution delivery processes for BI requests.
• Ensure that Team development activities are aligned with the overall strategy and objectives of One Housing.
• Annually review and define future BI requirements via  a thorough assessment of stakeholder needs.
• Informing budgets and objectives accordingly.

More about Delivery

• As per agreed deadlines, the BI team are required to deliver monthly departmental KPIs, compliance levels report, management accounts and service area activity tracking.
• Including regulatory compliance reporting, as well as providing enterprise-wide data quality reports and metrics.
• Enable data-driven decision making at pace, via repeatable and scalable mechanisms such as established metrics, reporting and review mechanisms.
• Overcome technical challenges in a cost-effective way, influencing the implementation of better tools, technologies and best practice.

More about Change and Transformation

• Understand the underlying business processes and be able to articulate why certain metrics and reports are priority.
• Support the development of compelling business cases to bid for resources.
• Ensure close engagement with other technology teams to maximise insights and value from new processes and platforms.
• Build forecasting models for our priority data domains, reporting on projected KPI performance, and thus enabling pre-emptive business action.

More about high priority Data Domains and the specific responsibilities of this role:

1. Asset Management Data

• Provide comprehensive stock data  for One Housing and all its subsidiaries.
• Evidence triangulation of this One Housing stock data  with all other stock records.
• Identify any anomalies in the triangulation, investigate and lead the resolution in a timely manner.
• Provide on demand a triangulated and reconciled stock reports to the Asset Compliance Group, Executive Team and the Group Board.
• Oversee the additions/ deletions to the stock list.
• Provide assurance that the compliance reports are reconciled across a comprehensive data-set at a property/component level to the Asset Compliance Group, Executive Team, and our Group Board.
• Prepare and supply regulatory and statutory stock reports regarding One Housing and its subsidiaries to One Housing Governance team.

2. Customer Data

• Provide assurance reports to Customer Service teams in terms of the quality of key data associated customers, e.g. data related to customer safety and risks, satisfaction, contact preferences and current service activity.
• Including assurance reporting, validating that automated digital services being provided to customers e.g. via MyOneHousing and our other digital channels.

3. Income and Property Management Data

• Provide assurance reports that data held in accordance business rules and data protocols associated with income and property  management.
• Delivering and embedding change to make One Housing an efficient and effective organisation. This has been a focus for the last 3 years and Continuous Improvement is now at the heart of what we are doing to move to the next phase of the organisations development.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who demonstrates a friendly, positive demeanour. The successful candidate will:

• Have a solid track-record of leading Business Intelligence teams of up to 10 members,
• Managing budgets,
• Senior stakeholder engagement and liaison,
• Strategy and policy development,
• And being able to describe your successes within previous governance and oversight roles.
• Demonstrate having been able to drive real value from data,
• And of facilitating analysis, insights and forecasting via the systems and services you have managed,
• While having satisfied high-demand through effective communication with stakeholders and reliable delivery management.
• Have a deep understanding of best practise information governance and data management strategies,
• And of reporting, analytics and data management technologies (e.g. current Microsoft platforms)
• As well as of data architectures and integration concepts.
• Be able to apply Information and Data related legislation within a business context.
• Have an appropriate academic qualification or describe the knowledge you have acquired through your own experience .

The offer

Our [email protected] benefit package offers you an array of perks designed with your wellbeing in mind.

• Salary: £70,000-£85,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

More about us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our I.T. team.