135 Director of services and influencing jobs
About us
New Local has a mission to transform public services and unlock community power. We publish research, lead peer learning, influence government and work with public sector organisations on some of today’s most pressing issues, informed by our network of 50-plus local authority members.
All of our work is guided by a belief in community power - the principle that communities themselves have the best insight into their own circumstances and should be able to participate in shaping their places and services. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.
Purpose
Our Head of Practice role sits within our Practice and Programmes team. You will lead the development and delivery of a portfolio of practice work whilst also contributing to New Local's policy and thought leadership work. We are committed to strengthening the feedback loops between practice and policy locally, regionally and nationally and this role is key to this.
In our practice work you will solve challenges alongside councils, other public sector partners and communities, supporting them to deepen the impact of innovative place-based approaches and to understand the conditions needed for them to grow. You will be leading projects, working alongside delivery partners where needed, managing other New Local team members, to deliver high-quality work and impact for our partners.
Our thought leadership and policy approach is deeply rooted in our practice and peer-learning networks.You will draw on the pioneering work we see in places, and with our members, to support New Local's work to inform the national policy conversation about the conditions and enablers needed for places to accelerate and grow innovation in place-based, preventative and relational working.
Key tasks and responsibilities
- Manage a portfolio of practice projects, ensuring effective project management so that practice work is delivered within budget and to agreed timelines.
- Lead the delivery of projects within our practice portfolio, using a range of innovation and practice approaches including design, facilitation, strategy development, user-centred design, adaptive and collaborative learning, and approaches that enable partners to test, learn and adapt.
- Build and maintain excellent relationships with partners and clients for our practice work, across local government, the wider public sector and communities, placing an emphasis on collaborative working, co-design and building the relationships needed to support meaningful change.
- Develop and grow our practice work and generate revenues through deepening client relationships, creatively developing and responding to new partnership and business opportunities, including writing proposals and devising project budgets, aligned to our organisational purpose and vision.
- Lead effective project management of our activities, working with colleagues and partners to deliver high-quality work and impact within agreed budgets and timelines.
- Work with clients and the wider New Local team to connect practice, strategy and policy, drawing out learning from innovation and working with partners to translate this into changes in policy, strategy, systems and services, while contributing to wider thinking about the conditions needed to enable and scale change.
- Model and promote the integration of practice and policy, through testing and iterating New Local's integrated policy and practice model and proactively contributing to our thought leadership and policy work.
- Model and promote collaborative working across New Local, including with our network and communications teams, using your practice expertise and learning from projects to strengthen the wider impact of our work on community power and public service reform.
How to apply
For the full job description, person specification and details on how to apply, please visit New Local's website.
An independent think tank and network, with a mission to transform public services and unlock community power.
The client requests no contact from agencies or media sales.
An exciting opportunity!
This is a rare and genuinely exciting opportunity to lead the UK's only dedicated charity supporting children, adults and families affected by MPS, Fabry disease and related lysosomal storage disorders. Following the current Chief Executive's planned move to become Managing Director of Rare Disease Research Partners (RDRP) in January 2027, the incoming CEO will take the helm of an organisation with over forty years of history, a trusted national reputation and a growing role on the international rare disease stage. The successful candidate will shape the strategic vision for more than 1,800 families, oversee the close partnership between the Society and its research subsidiary RDRP, and champion the patient and family ethos that sits at the heart of the organisation's work. It is an opportunity to combine ambitious strategic leadership with deeply meaningful, human impact, working alongside a committed Board, Senior Leadership Team and wider community of clinicians, researchers and pharmaceutical partners.
As our next Chief Executive, you will
- Define and deliver the MPS Society’s strategic vision.
- Provide confident oversight of governance, finance, compliance and reporting.
- Effectively manage the operational alignment between the MPS Society and RDRP.
- Always keep the members and family voice at the heart of strategy, service design and decision-making.
- Build and maintain senior-level relationships with statutory bodies, government agencies, pharmaceutical partners, clinical expert centres and other key stakeholders to support the Society’s objectives, influence policy and practice, and protect its professional reputation.
- Act as a visible and credible public voice to raise awareness, improve visibility, support, treatment access and outcomes for people affected by MPS, Fabry disease and related conditions.
- Collaborate with other rare disease bodies, patient organisations and other key audiences.
- Lead and empower the senior leadership team through effective delegation, early involvement in strategic discussions, clear accountability and support for individuals to flourish.
- Encourage an open, supportive work environment allowing creativity and building staff confidence.
- Help shape the future of the MPS Society.
About you
- Self-motivated, with the drive to lead the organisation through a period of change and transition.
- Unquestionable probity and personal integrity, given the trust placed in the CEO by families, trustees and partners.
- Exemplary written and verbal communication skills, able to convey complex scientific and clinical information to audiences ranging from clinicians to families with no prior knowledge of MPS disorders.
- Strong self-awareness, with insight into their own leadership style and impact on others.
- Emotional resilience, able to sustain performance while supporting a community facing life limiting conditions.
- A collaborative and empowering leadership style, able to build trust, delegate effectively and help individuals across the organisation flourish.
- Genuine passion for the Society's mission, with a family and member-first ethos.
- Confidence to build relationships across a wide range of stakeholders, from beneficiaries and Trustees to politicians, media and pharmaceutical partners.
- A proactive, positive approach, comfortable reacting to change and organising their own work to meet deadlines.
- Confidence speaking publicly on behalf of the organisation and the people it represents.
Why join us?
A close-knit, values-led culture. With just over thirty staff across the Society and RDRP combined, this is a place where the CEO can know the team personally, work closely with families day-to-day, and see the direct results of decisions rather than managing at a distance through layers of bureaucracy.
- Genuine autonomy to shape direction. The Board is explicitly looking to the new CEO to bring fresh thinking on technology, AI, and digital tools, and to give real freedom to modernise fundraising, services, and engagement rather than simply maintaining what already exists.
- A stable foundation to build from over forty years of track record, trusted relationships and a strong national reputation mean the incoming CEO can focus energy on vision and growth rather than firefighting or rebuilding credibility from scratch.
- Proximity to cutting-edge science: the Society's close relationship with RDRP gives the CEO regular exposure to advances in rare disease research and treatment access, while day-to-day research leadership sits with the RDRP Managing Director, allowing the CEO to focus on strategy, people and sustainability.
- A high-visibility, high-influence platform. Regular contact with government, pharmaceutical companies, clinicians and international rare disease bodies offers strong opportunities to build a public profile and personal network well beyond the charity sector.
- A team that already shares the mission. Staff are described as passionate about the Society's aims, and as having a family-first ethos, so the new CEO inherits a culture to lead and empower rather than one that needs to be built from the ground up.
- Work with a different kind of return. Beyond salary and career progression, this role offers the less tangible reward of knowing that strategic and financial decisions translate, into better support for families facing some of the rarest conditions in the country.
Benefits
Join us and you will be working for a caring charity offering:
- A competitive salary
- Generous annual leave
- Extra leave between Christmas and the New Year
- Contributory pension
- Life assurance (subject to the conditions of the scheme)
- Employee assistance programme offering support 24/7
Further information
The successful candidate must be eligible to work in the UK.
The main duties, responsibilities and requirements of this role can be viewed in the job description on our website.
Salary to be agreed depending on experience and will be pro-rata for part time hours.
This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.
This senior role requires flexibility in working hours and location. It is primarily offered on a hybrid basis with a minimum of 2 days in our Amersham, Buckinghamshire, office each week. As part of the role, UK and overseas travel is necessary, which may on occasion include early morning and/or evening working and sometimes overnight stays. We have policies in place to ensure that any unsociable hours worked over the weekend are fairly compensated through TOIL.
This role will require an Enhanced Disclosure and Barring check (DBS) details of which can be found in the job description.
For an informal discussion about the role or the work of the MPS Society, please contact Dr Fiona Stewart. Contact details can be found on the full job description. Kindly note, meetings with other relevant people will be available to shortlisted candidates at interview stage.
Please include your CV with a supporting statement of no more than 800 words. Your supporting statement should include an answer to the question below:
The MPS Society supports individuals and families affected by mucopolysaccharidoses (MPS) and related disorders. What interests you about coming to work in this area, and what motivates you to contribute to supporting individuals and families affected by these conditions?
To transform lives through specialist knowledge, support and advocacy, and research.
The client requests no contact from agencies or media sales.
This is a pivotal role at the heart of ISEAL, bringing together strategic and operational HR leadership and effective office management to create an inclusive, well-supported workplace. The Manager, HR and Office Management will translate our new organisational strategy into forward-looking people practices, while ensuring that colleagues are supported by the policies, systems, resources and working environment they need to thrive.
Working closely with directors, the leadership team, line managers and two HR Coordinators, the postholder will shape the employee experience across the full journey—from recruitment and induction to development, progression and exit. The role will also oversee workplace services, internal communications, budgets and legal compliance across multiple jurisdictions (UK, Netherlands, Sweden, Switzerland, Belgium, and Canada), helping a hybrid and remote workforce stay connected, informed and confident. As an additional resource, an experienced HR consultant delivers recruitment campaigns and other special projects.
We are looking for an experienced generalist HR professional, who combines strategic insight with practical delivery and sound judgement. You will bring current employment law knowledge, strong influencing and coaching skills, a genuine commitment to inclusion and wellbeing, and the confidence to improve policies, systems and ways of working in an international, values-led organisation. Above all, you will be collaborative, resilient and motivated by ISEAL’s mission to accelerate positive change for people and the planet.
The key responsibilities we entrust you with:
HR Management
- Develop and deliver a HR strategy aligned with the organisation’s new strategic direction, translating priorities into sustained impact
- In collaboration with Leadership team, advise on and implement resource and overhead planning to support strategic objectives
- Shape, continuously improve and communicate ISEAL’s HR policies, procedures and processes, enabling colleagues in a hybrid/remote setting to understand them easily and apply them confidently
- Deliver a proactive approach to employment compliance, anticipating legislative developments across 6 jurisdictions with ISEAL staff and translating them into clear, timely organisational actions
- Champion a thriving organisational culture, empowering colleagues at every level to bring ISEAL’s values to life in their decisions, behaviours and ways of working
- Cultivate a workplace where wellbeing is embedded in everyday practice and open, constructive dialogue flows well between employees, line managers and across the organisation
- Foster and continually enhance an inclusive employee experience across the full journey—from recruitment and induction to performance, progression, learning and development, and exit
- Navigate emerging employee matters with care, sound judgement and consistency, equipping line managers to confidently address both routine and complex HR situations
- Serve as a trusted strategic adviser to directors and the leadership team, bringing forward progressive HR practices that strengthen organisational effectiveness and employee engagement
- Coordinate support of a dedicated external HR consultant for recruitment and special projects
- Oversee maintenance of all personnel and HR records in appropriate systems
Office Management
- Lead on maintaining a comfortable and well-functioning workplace, including continuous review of the overall physical infrastructure needs and provision
- Shape and communicate forward-looking workplace policies and practices, pioneering flexible approaches to space, collaboration and ways of working.
- Create a safe, welcoming workplace by leading the effective delivery and continuous improvement of office services, facilities, IT equipment and resources
- Act as first point of contact for any issues raised by staff relating to the office
Other
- Lead and continually strengthen internal communications that connect colleagues, reinforce shared purpose and encourage meaningful participation, including monthly staff meetings, the quarterly support staff newsletter and organisation-wide communications.
- Lead and empower two HR Coordinators, creating the conditions for them to grow, develop and deliver excellent support across the organisation
- Steward the HR and premises budgets with foresight and accountability, directing resources towards the organisation’s people, workplace and strategic priorities.
- Build own capacity and knowledge on all matters related to organisational legal compliance
Essential attributes / skills / knowledge
- Substantial generalist HR management experience, combining strategic understanding with confident delivery of day-to-day people operations
- Demonstrable experience of developing and implementing HR strategies aligned with organisational priorities
- Strong track record of designing, reviewing and embedding accessible HR policies, procedures and processes
- Proven experience of managing diverse employee relations matters with sound judgement, fairness, discretion and appropriate confidentiality
- Current, practical knowledge of UK employment law and the ability to translate legislative change into clear, compliant policies and advice
- Excellent communication skills both in person and in a hybrid/remote environment with an ability to influence senior leaders and coach line managers at all levels
- Experience working in values-led culture that supports employee wellbeing, engagement and open dialogue
- Commitment to EDI principles and experience implementing approaches that foster an inclusive workspace
- Varied experience of HRIS solutions and, ideally, with the implementation of new systems to enhance HR operations
- Experience working in an international setting covering a variety of jurisdictions and employee locations
- Proven people-management capability, including coaching, developing and empowering team members to work to the best of their ability
- Strong planning, prioritisation and budget-management skills, with the ability to balance strategic projects and operational demands
- High levels of integrity, initiative and resilience, with a collaborative, solutions-focused approach to organisational change and continuous improvement
- A personal commitment to and interest in creating a more sustainable world
Desirable
- Oversight of international payrolls
- CIPD Level 5 qualified
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions. The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities. We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a permanent contract
Working hours: 80 % (30 hours) could be spread across 4 or 5 days
Salary: £57,000-62,000, depending on experience (pro rata for less than 100%)
Location: London is the preferred location. The role requires a minimum of 2 days per week in the office.
Applicants will need to provide evidence that they are entitled to work in the UK.
International travel: The post holder will be required to undertake occasional international travel
Ideal start date: November/December 26 ideally
Reporting to: Director, Finance & Operations
How to apply
Specific enquiries about this role and the application process can be sent to the recruitment(@)isealalliance(.)org.
Deadline for applications is 4 October 2026. Please note that we will only contact shortlisted applicants.
Cover letter: We would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.
Interview process
Please note that we will endeavor to keep to this schedule, but some dates may be subject to change.
Screening interviews (Teams): 7-12 October
Pre-interview timed exercises (between 60 – 90 minutes from home): 16-18 October (if applicable)
Panel interviews (in person): w/c 19 October
Decision: w/c 26 October
Accessibility
If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises
Empowering sustainability systems to drive global change

The client requests no contact from agencies or media sales.
Lead the next chapter for liver health in the UK
This is a unique opportunity to lead a respected and financially stable health charity at a pivotal moment of transformation.
Following a successful merger, the organisation has proudly just completed a full rebrand to Liver UK, bringing together services, information and advocacy across all ages. With a clear, trustee-approved strategy for 2026–2032 already in place, the next Chief Executive will focus on delivery, growth and national influence.
A strong platform and a planned transition
This role comes at a natural and positive point within a planned leadership transition.Our current Chief Executive has provided long-standing, successful leadership and is excited to hand over the rebranded charity for it to be led into its next phase of strategic development, sustainability and growth.
The incoming CEO will inherit a well-led organisation with strong governance, a clear strategic direction, and real momentum.
About the role
As Chief Executive, you will lead delivery of an established strategy, ensuring the organisation continues to grow its reach, impact and income.You will work closely with an engaged and supportive Board of Trustees to maintain high standards of governance, regulatory compliance and risk management, while strengthening the charity’s voice in national policy and public affairs.
This is a role that balances external influence with internal leadership, ensuring both impact and organisational resilience.
Key responsibilities
- Deliver a trustee-approved long-term strategy, refining priorities as needed
- Ensure robust governance, legal and regulatory compliance
- Lead policy, public affairs and national influencing activity
- Maintain financial sustainability and drive income growth
- Lead and develop a high-performing Senior Management Team
- Oversee delivery of high-quality services and information
About you
You are a credible and values-driven leader with senior experience in the charity, health or related sectors.
You will bring:
- Proven senior leadership experience at Director or Chief Executive Officer level
- Strong understanding of governance, finance and regulatory compliance
- Experience influencing policy and working with senior stakeholders
- A track record of delivering organisational growth and impact
- Excellent communication and relationship-building skills
You will be confident working with a Board of Trustees, able to build strong relationships, provide clear advice, and operate effectively in a governance-led environment.
You will be motivated by improving health outcomes and confident leading an organisation with both national influence and strong operational delivery.
Why join us?
- A clear, trustee-approved strategy ready for delivery
- Strong governance, financial stability and organisational foundations
- A positive and well-managed leadership transition
- The opportunity to shape a newly unified, UK-wide charity
- A chance to make a meaningful difference in an under-recognised area of health
- A strong, engaged and motivated Board
A competitive salary will be offered, reflecting the experience, skills and leadership qualities of the successful candidate.
#CEO #Chief Executive #Chief Executive Officer #Charity CEO #Chief Executive Charity #Health Charity CEO #Healthcare CEO #Nonprofit CEO #Charity Leadership #Executive Leadership #Senior Leadership #Chief Executive Jobs #CEO Jobs
The client requests no contact from agencies or media sales.
We are looking for an inspirational new CEO to lead our dedicated team and continue to develop SLRA’s outstanding services and impact. You may be an experienced CEO or have the skills and determination needed to step up into the role. We are looking for someone who will ensure the continued exceptional impact of our work with local migrant individuals and communities and who will continue to develop our campaigning and policy influencing work at a time when the hostility of the external environment and government policies is more challenging than ever. If you think you might be the right person for this role, feel that you could bring the best out in those you lead and have the capability to define SLRA’s direction over the coming years, then we would love to hear from you.
SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.
For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.
To ensure that migrants live safely with access to justice and opportunity
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an experienced Project Lead to lead the delivery of Thriving Change Makers, an exciting new programme supporting young people in Barnet to develop leadership skills, lead social action and influence the services and communities around them.
You will lead the mobilisation and delivery of the programme, supporting approximately 60 young people in Year 1 across two cohorts. You will provide leadership to programme staff, build strong partnerships with schools and community organisations, oversee safeguarding and risk, manage the delegated budget, and ensure the programme delivers against its outcomes.
A key focus will be ensuring that young people have a genuine voice in shaping the programme, with opportunities to develop their skills and progress into youth ambassador, advisory and governance roles.
We are looking for someone with substantial experience of leading youth, community or social-action programmes, with strong skills in project management, safeguarding, partnership working, monitoring and evaluation. You will be organised, collaborative and committed to inclusive, accessible and youth-led practice.
This is a fantastic opportunity to shape a new programme from the ground up, support young people to lead change and help build a model that will expand into Enfield and Brent in future years.
Please see the attached Job Description and Person Specification for full details about the role and requirements.
What we offer:
- Generous annual leave entitlement - 28 days annual leave PLUS bank holidays (pro-rata for part-time staff)
- Flexible and hybrid working (dependent on role) to ensure you enjoy a good work-life balance.
- Christmas office closure
- Enhanced Sick Pay
- Pension scheme – 5% employee contribution, 3% employer contribution
- 24/7 Employee Assistance Programme
Promoting a Diverse and Inclusive Workplace
At CB Plus, we promote a diverse and inclusive workplace where we can all be ourselves. Everyone is treated fairly, individual differences are celebrated, and all employees are valued and respected. We actively encourage applications from disabled applicants, including those with mental health conditions, people from Global Majority and minoritised communities, and those with protected characteristics under the Equality Act 2010.
We guarantee an interview to disabled candidates who meet the minimum criteria as outlined in the Disability Confident Scheme. However, in the event of a high number of applicants, it may not be possible to interview all candidates who meet these criteria, and we reserve the right to limit interviews to a manageable number.
We also have experience supporting Access to Work applications to ensure that employees who need adjustments have the support they need to feel confident and do their best in their roles.
If you need adjustments at any stage of the recruitment process, please let us know and we will be happy to assist you.
Please send a CV and covering letter setting out your interest in and suitability for the role:
- The CV should clearly state the names and periods/dates the candidate worked or volunteered for each organisation under their employment history and explain any gaps.
- The covering letter should address each point under the person specification showing how the candidate meets the person specification with examples from previous work or volunteering.
Please note we will only consider applications with both a CV and covering letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
DIRECTOR OF VOLUNTEERING
Director of Volunteering at Mercy Ships UK, providing strategic leadership to recruit, engage and mobilise volunteers for its two hospital ships.
Mercy Ships is an inspiring Christian charity delivering free, life-changing surgery to people in Africa with limited access to healthcare. Through its two hospital ships, it brings hope, healing and specialist training to local healthcare professionals. Since 1978, Mercy Ships has worked in more than 55 countries, performing over 122,000 surgical procedures and training more than 55,500 healthcare workers.
Mercy Ships UK is now embarking on an ambitious growth journey, aiming to double volunteer placements over the next five years. We are looking for an exceptional leader to join Mercy Ships UK as Director of Volunteering. This is a brand-new role created at an exciting time in the charity's growth.
Reporting to the Executive Director and serving on the Executive Leadership Team, you will lead the development of an ambitious long-term volunteering and workforce strategy, inspiring and mobilising medical, maritime and other specialist volunteers to serve on board Mercy Ships' current and future hospital ships. Through your leadership, thousands more volunteers will be equipped to bring hope, healing and life-changing care to communities across Africa.
In this role, you'll have the opportunity to:
- Develop and deliver a multi-year volunteering strategy that builds sustainable pipelines of medical, maritime and specialist volunteers
- Lead the full volunteer journey, from attraction and recruitment through to preparation, engagement, retention and alumni involvement
- Build strategic partnerships with NHS organisations, Royal Colleges, universities, churches, Christian networks and professional bodies
- Provide strategic advice to the Executive Director, Executive Leadership Team and Trustees on volunteering trends, workforce risks and growth opportunities
- Lead, inspire and develop a high-performing volunteering function, setting clear priorities, standards and measures of success
- Act as a senior ambassador for Mercy Ships UK, representing its Christian mission with credibility and influence across the sector
Why work for Mercy Ships UK?
- 25 days' annual leave plus UK bank holidays, increasing by one day for each completed year of service, to a maximum of 30 days
- Employer pension contribution of up to 7%
- Annual personal learning and development budget
- Employee Assistance Programme and wellbeing support
- Location: 12 Meadway Court, Stevenage, SG1 2EF (hybrid working available)
- Free on-site parking
- A brand-new, pivotal leadership role at an exciting stage of growth
This role is eligible for an Enhanced DBS check. Any offer of employment will be subject to satisfactory pre-employment, safeguarding and background checks.
For further details please have a look at the candidate pack.
For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.
Key dates
- Closing date: Monday 14th September 2026
- Charisma vetting interviews must be completed by close of play on: Wednesday 16th September 2026
- First interviews with Mercy Ships: W/C 28th September 2026
- Final interviews with Mercy Ships: W/C 5th October 2026
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practising Christian.
Mercy Ships is a faith-based international development organisation that deploys hospital ships to some of the poorest countries in the world
Help lead the next chapter of an award-winning, volunteer-powered environmental charity
As we celebrate our 10-year anniversary, Shrewsbury Food Hub is looking for an inclusive, practical and strategically minded Executive Director to lead us through the next phase of our development.
We have a simple vision: a community where food is valued and not wasted.
Founded in 2016, we rescue surplus food seven days a week from local suppliers and redistribute it through charities, community groups, schools and Foodshares. In the year to March 2026 alone, we rescued more than 270 tonnes of food, with our work reaching an estimated 4,000 people every week across Shrewsbury and the surrounding area.
We have also developed a growing programme of community cooking, bringing people together to build skills and confidence, share food and strengthen community – while ensuring that good food does not go to waste.
The opportunity
Shrewsbury Food Hub has grown significantly over the past decade. Our next Executive Director will help us build on that success while strengthening the foundations beneath it.
This is an exciting opportunity to lead an established and much-loved local charity through a period of organisational development: bringing greater clarity, focus, structure and resilience while protecting the energy, relationships and community spirit that make the Hub special.
The Board is committed to focusing increasingly on governance and delegating day-to-day leadership and management to the Executive Director. You will have the authority and responsibility to lead the organisation, work closely with our Senior Leadership Team and create the conditions in which staff and volunteers can perform at their best.
This is not a figurehead role. We need an Executive Director who can see the bigger picture, make difficult choices and turn strategy into practical action – someone equally comfortable around the Board table and spending time with the staff, volunteers and partners who make our work possible.
This role is largely based in Shrewsbury, with some home working possible. This is a strongly place-based role requiring a regular and visible on-site presence.
What you will lead
Working with the Board, staff, volunteers and partners, you will:
- Lead the development and delivery of a clear, focused and financially sustainable strategy.
- Strengthen our structures, systems, processes and ways of working, leading organisational change with clarity and sensitivity.
- Provide overall leadership for safe, reliable and effective operations and organisational risk.
- Build an inclusive, enabling and accountable culture, supporting and developing our Senior Leadership Team and wider community of staff and volunteers.
- Oversee financial sustainability and the development of a strong, balanced income base.
- Build trusted relationships with funders, suppliers, businesses, local authorities and community partners, acting as a visible and credible ambassador for the Hub.
Please see the full Job Description and Person Specification for further details.
Who are we looking for?
You will bring successful senior leadership experience from a charity, social enterprise, public service or other purpose-led organisation, together with experience of shaping strategy, leading change and turning plans into results.
You will be financially astute, pragmatic and comfortable creating clarity in a busy organisation. Above all, you will be a genuine people leader: emotionally intelligent, approachable and able to build trust across a diverse community of staff, volunteers, trustees, founders and partners.
We don't expect our new Executive Director to be a specialist in everything. You may bring particular depth in operational and organisational leadership or in income generation, fundraising and external development. What matters is that you have credible experience of the other and the leadership ability to bring different expertise together.
Previous Executive Director experience is welcome, but is not essential.
Our values
We want our new Executive Director to share our commitment to reducing food waste and strengthening our community, and to lead in a way that reflects our values:
Passion – Accountability – Inclusiveness – Integrity – Caring – Resilience
These values shape not only what we do, but how we work together. We are looking for a leader who enables others to succeed, listens to different perspectives, acts with integrity and empathy, and remains purposeful and constructive through change.
Our ambitions remain firmly rooted in place. We believe there is significant potential to deepen our environmental and social impact across Shrewsbury and Shropshire, rather than becoming a national organisation.
How to apply:
Please submit your CV and a covering letter of no more than three pages, outlining your suitability for the role, by 5pm on Friday 25 September 2026.
Shortlisted candidates will be invited to visit Shrewsbury Food Hub on Monday 5 October 2026, providing an opportunity to meet the team, see the Hub in action and gain a deeper understanding of the organisation ahead of formal interviews.
Shrewsbury Food Hub values the strength that comes from different experiences and perspectives. We welcome applications from candidates with diverse backgrounds and are committed to a fair and accessible recruitment process.
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Please look at the Person Specification before applying and make sure that your cover letter outlines your skills and experience in relation to the requirements listed there.
The client requests no contact from agencies or media sales.
Senior Manager, Community Wellbeing Services, Catalyst Support
Location - Based at Nankeville & Hybrid - with regular presence across community sites, partner organisations and Catalyst locations
Salary - £41,000 - £45,000 p.a. FTE
We are so pleased to be partnering with Catalyst Support to help them find a Senior Manager, Community Wellbeing Service, this is a newly shaped senior leadership role with real opportunity to influence how community support is delivered across Surrey.
As one of Surrey's leading wellbeing charities, Catalyst works alongside individuals and communities to improve mental, physical and emotional health, creating accessible support that changes lives and strengthens local communities. Guided by kindness, integrity and collaboration, they are now looking for an ambitious and values-led Senior Manager to lead an important portfolio of community wellbeing services. At Catalyst Support, they believe that wellness is a right, not a privilege.
Leading a portfolio that includes Community Connections, Safe Haven and Counselling services, you'll provide strategic and operational leadership across multiple services, ensuring they are connected, high-quality and responsive to local need. More than service management, this role is about creating a genuinely joined-up approach to community wellbeing, shaping pathways, building partnerships and ensuring people can access the right support at the right time.
You'll work closely with the Director of Services and wider leadership team to embed a "One Catalyst" approach, bringing services together around a shared vision and operating model. You'll also play a pivotal role externally, developing relationships across the VCSE sector, statutory services and local communities, ensuring Catalyst remains a trusted and influential partner across Surrey.
They are looking for an experienced leader with a background in community services, mental health, social care, wellbeing or related fields. You'll bring experience of leading teams and services in complex environments, strong safeguarding expertise and a track record of building meaningful partnerships that improve outcomes for people and communities.
Equally important is your leadership style. You'll be someone who can hold strategic oversight whilst remaining visible and connected to frontline delivery. You'll enjoy working collaboratively, navigating complexity and supporting teams through change with clarity, empathy and purpose.
This is a fantastic opportunity for an established senior manager who is passionate about community wellbeing and wants to shape services that truly make a difference.
If you're a strategic and collaborative leader who believes in the power of community-based support, we'd love to hear from you. Whether you're currently leading wellbeing, mental health, social care or community services, this is an opportunity to shape a connected, innovative portfolio that improves lives across Surrey.
To apply, please submit your CV and the 3 questions that are downloadable on a separate document. (You can download the documentation when you click on 'Apply Now' button.) If you'd like an informal conversation about the role before applying, please contact Abi at Charity People.
Important Dates
- Application deadline Thursday 10th September at 9am
- Thursday 17th and Friday 18th September - hold first interviews via Teams
- Week commencing Monday 21st September - Face to Face Interviews on site
Charity People is a forward thinking, inclusive organisation that actively and deliberately seeks to challenge inequality and discrimination in recruitment. We match charity needs with the talents of candidates, irrespective of background, identity or lived experience. We particularly welcome applications from people who are underrepresented within the charity sector.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term until 30th November 2028
Location: London, Birmingham, Leeds or Glasgow - 40-60% of your week in an office, with an expectation to travel when required
1st stage interviews: 21/09 over MS Teams
2nd stage interviews: 02/10 face-to-face (Location TBC but likely London)
This fully funded role runs until 30th November 2028 and offers the opportunity to make a meaningful contribution to a major employability programme supporting young people across the UK.
Please note: this role is subject to The King's Trust securing funding through an ongoing DWP commissioning process. We are committed to only making appointments once funding and contract awards have been confirmed, ensuring full transparency for all candidates.
Lead a transformational national programme
We're seeking an experienced and ambitious individual to lead the delivery of our Jobs Guarantee programme, supporting thousands of young people into sustainable employment.
As Director - Jobs Guarantee, you will be accountable for this large-scale national contract, ensuring exceptional performance, compliance, quality, and impact. You'll work closely with government stakeholders, employers, delivery partners, and internal teams to create opportunities that change lives.
What you'll be doing:
- Leading delivery of a high-profile national employability programme
- Driving contractual performance, quality, and employment outcomes
- Building and managing strategic relationships with DWP, employers, partners, and subcontractors
- Using data and insight to continuously improve delivery and maximise impact
- Ensuring strong governance, safeguarding, compliance, and risk management
- Leading and developing a high-performing, multi-disciplinary team
- Contributing to wider organisational strategy and growth in employability services
Who will thrive in this role?
You'll likely bring:
- Significant leadership experience in employability, skills, welfare-to-work, or related public service programmes
- A track record of delivering results within complex, high-value contracts
- Experience working with government-funded programmes and outcome-based delivery models
- Strong commercial, financial, and operational leadership skills
- The ability to influence senior stakeholders and build effective partnerships
- A passion for improving outcomes for young people and creating lasting social impact
This is an opportunity to shape a flagship programme, influence how services are delivered nationally, and help more young people move into sustainable employment.
What happens next?
Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Director of Jobs Guarantee?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of a Director of Jobs Guarantee!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
£70,000-£78,000 | Permanent | Hybrid (Head Office based in London)
Prospectus is delighted to be supporting our client in the search for a new Director of Programmes. The organisation believes that science should be relevant, representative and connected to society. Through nationally recognised science programmes, the charity creates opportunities for people of all ages and backgrounds to engage with, influence and benefit from science and research.
This is an exciting opportunity for an accomplished senior leader to join the Executive Team and take strategic ownership of a significant and diverse programme portfolio spanning education, community engagement, festivals and grant-making. Reporting to the CEO and leading three experienced Heads of Department, you will play a key role in shaping organisational strategy, driving operational excellence and ensuring programmes deliver sustainable impact at scale.
You will be a strategic and operational leader with experience of overseeing complex programmes, portfolios or services within a multi-stakeholder environment.
You may come from the charity, education, public engagement, cultural, research, consulting or wider not-for-profit sectors, and although a background in science is not essential, you will have a demonstrable track record of successfully balancing strategic thinking with operational delivery.
You will bring:
- Significant experience leading and developing complex programme portfolios, services or organisational functions.
- A proven ability to translate strategy into successful operational delivery within complex or evolving environments.
- Strong financial and operational capability, including responsibility for budgets, contracts, financial planning and resource management.
- Demonstrable experience of contract management and oversight of complex funding or grant agreements.
- Experience leading, developing and supporting high-performing teams, including through periods of growth, change or transformation.
- A track record of securing funding, building strategic partnerships and developing sustainable income opportunities.
- Excellent stakeholder management skills, with experience engaging senior funders, partners, trustees or boards.
- Strong attention to detail, with the ability to apply evidence, evaluation and insight to drive decision-making and organisational improvement.
- A commitment to equity, diversity and inclusion, and a leadership style that creates an inclusive and supportive working environment.
- A genuine enthusiasm for the charity's mission and a belief that science should be accessible and relevant to everyone.
Most importantly, you will be someone who enjoys working across multiple priorities, is comfortable operating with a high degree of autonomy, and is motivated by the opportunity to shape the future direction of a respected and ambitious national charity.
As Director of Programmes, you will:
- Provide strategic leadership across the charity's programme portfolio, including Education, Community Engagement and Festivals.
- Lead and support three Heads of Department, ensuring effective delivery, collaboration and alignment with organisational objectives.
- Oversee key funder relationships, including major strategic partnerships and contracts with organisations such as UK Research & Innovation (UKRI).
- Take responsibility for contract management, reporting, governance requirements, risk management and organisational compliance.
- Lead annual budgeting and financial planning processes across the Programmes Directorate, working closely with colleagues across finance and the wider Senior Management Team.
- Play a central role in fundraising, partnership development, bid development and the creation of new programmes and income opportunities.
- Support the ongoing growth and development of flagship initiatives, including opportunities for international expansion and commercial development.
- Act as a senior organisational leader, contributing to strategy development, operational effectiveness, safeguarding oversight and continuous improvement.
- Represent the charity externally and act as an ambassador for its mission, programmes and partnerships.
To Apply
Please submit your CV and a cover letter outlining how your skills and experience align with the essential and desirable criteria for the role.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you require assistance with your application, please contact Shannon Sanderson, the lead consultant for this role.
Please note that applications and CVs sent directly by email cannot be accepted and must be submitted through the application link to ensure they are properly recorded and considered.
The Talent Set is delighted to be partnering with Guy’s & St Thomas’ Foundation to recruit a new Director of Fundraising. This is a rare opportunity to join one of the UK's largest and most ambitious health foundations at a pivotal stage of its development, as it embarks on a significant programme of fundraising growth, organisational transformation and long-term investment in philanthropic capability.
Director of Fundraising
Salary: £90,000 - £100,000 dependent on experience
Location: Hybrid, min. 2dpw in Southwark
Guy's & St Thomas' Foundation is delivering an ambitious strategy designed to unlock the full potential of fundraising across the organisation as the UK's largest NHS Trust. With significant investment being made in people, systems, infrastructure and leadership, the Foundation is building a fundraising function capable of matching the scale of its ambition and the breadth of its impact.
This investment is already generating strong momentum. Fundraising income has grown significantly over the past year, Salesforce is being implemented to strengthen future capability, and work is underway to bring together the Foundation's charitable brands under a new One Foundation identity. Alongside this, plans are progressing for a landmark capital appeal for Evelina London Children's Hospital, creating a unique opportunity to shape one of the most exciting fundraising programmes in the sector.
The Foundation offers an exceptional fundraising proposition. As the charitable partner to the UK's largest NHS Trust and with strong Board support, growing philanthropic momentum and significant untapped opportunity (particularly across major giving, corporate partnerships and campaign fundraising), the organisation is entering an exciting new phase of growth.
The Director of Fundraising will play a central role in shaping fundraising strategy, building organisational capability and helping to embed a culture of fundraising across both the Foundation and wider Trust. This is a highly visible leadership role requiring someone who can operate confidently across organisational boundaries, influence stakeholders at the most senior levels and navigate a complex and evolving environment.
The successful candidate will balance strategic leadership with hands-on fundraising credibility, building strong relationships with major donors, corporate partners, senior volunteers, board members and Trust leaders alike.
Key Responsibilities
- Lead and deliver the Foundation's fundraising strategy, driving long-term income growth and fundraising performance.
- Provide leadership across all income streams, building a high-performing and collaborative directorate.
- Lead the development of fundraising capability, infrastructure, systems and processes, including the ongoing Salesforce implementation.
- Build and maintain strategic relationships with senior stakeholders across the Foundation, NHS Trust, Board, campaign volunteers, donors and partners.
- Strengthen fundraising culture across the organisation, helping embed the One Foundation vision and approach.
- Work closely with colleagues across Funding & Impact, Experience & Engagement and wider organisational functions to maximise opportunities for growth and impact.
The successful candidate will be able to demonstrate:
- A strong track record of fundraising leadership, with personal expertise weighted to philanthropy and major gifts fundraising, and the credibility to lead a sophisticated high-value fundraising programme.
- Experience of delivering capital appeals, major fundraising campaigns or other large-scale transformational fundraising programmes.
- The ability to lead and influence effectively within complex stakeholder environments, including working across large organisations and without direct authority.
- Outstanding people leadership skills, with experience of developing teams, leading change and building organisational capability.
- Exceptional relationship-building and stakeholder engagement skills, with experience working alongside senior leaders, trustees, volunteers and major supporters.
- The confidence to operate strategically while remaining willing to engage directly in fundraising activity when required.
- An appetite for building something distinctive and helping shape the future of a fundraising function during a period of significant growth and transformation.
Above all, we are looking for an inspiring and collaborative leader who is excited by the opportunity to build on strong foundations, contribute to the wider One Foundation vision and help unlock the full fundraising potential of one of the UK's most important health organisations.
How to Apply
The deadline for this role is Monday 21st September, with 1st stage interviews to take place on w/c 5th October. To express an initial interest, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set is committed to inclusive recruitment practices and welcomes applications from all backgrounds. We actively encourage applications from people with diverse experiences and are happy to discuss any reasonable adjustments required throughout the recruitment process.
We’re looking for someone inspirational, approachable, open-minded, with great communication skills and a genuine passion for supporting people experiencing mental health difficulties, their families, friends and their carers to live their best lives.
If this sounds like you, we’d love to hear from you.
As our current CEO prepares for retirement, we are looking for someone new to lead our organisation with the kindness and professionalism we’re known for.
For more than 30 years, Pembrokeshire and Carmarthen Mind has supported people across the Pembrokeshire and Carmarthen Local Authority areas and the Hywel Dda University Health Board region.
Mental health challenges affect people from all walks of life, and the need for accessible, person-centred support continues to grow. Conditions such as anxiety, depression, and other long-term mental health difficulties remain some of the most common health issues faced by individuals, families, and communities.
Compassionate, local mental health support can make a meaningful difference, we help people build resilience, maintain independence, and find hope during difficult times.
Across the UK, many people experience significant impacts on their daily lives, relationships, and wellbeing because of mental health problems. The wider effects on families, carers, and support networks can also be profound, highlighting the importance of early help, ongoing support, and community-based services.
Who we’re looking for:
- We’re looking for an experienced, confident and compassionate leader who can balance people, purpose and performance.
- You will be responsible for implementing the organisation’s strategy, as set by the Board of Trustees, leading staff and volunteers, overseeing services and finances, and ensuring strong governance and compliance.
- You’ll need strong knowledge and understanding of NHS and Local Authority structures, as well as health and social care legislation in Wales.
- You will maintain our welcoming, inclusive culture while planning for the future by identifying opportunities, building new partnerships and income streams, managing risk, and ensuring the charity’s financial sustainability.
- You will be a great listener, ensuring that our community feels heard. You will amplify their voices locally, regionally and nationally. These views will also inform the design, development and delivery of all our high-quality services
Application Resources
For Job Role specifics and more about us please see our CEO Recruitment Pack
Application Instructions
Ready to lead?
If you are interested in becoming Pembrokeshire and Carmarthen Mind’s next permanent Chief Executive Officer, please complete our application form and attach your CV. The application form can be found on our website.
For Full Application Instructions and more about us please see our CEO Recruitment Pack
Closing date for this role will be at 12:00 midday on 30/09/26
Interviews for this role will be held on week commencing 19/10/26
The client requests no contact from agencies or media sales.
Job Purpose
This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.
Contract Type
Full Time – permanent contract (6 month probationary period)
Salary
£27,500 per annum
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- To deliver awareness and learning sessions to HSCP’s within your region
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
Job Purpose
This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.
Contract Type
Full Time – permanent contract (6 month probationary period)
Salary
£27,500 per annum
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- To deliver awareness and learning sessions to HSCP’s within your region
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
Benefits
- Pension Scheme
- Employment Assistance Programme
For more information about this role, please visit our website.
CREATING A BETTER FUTURE FOR EVERYONE AFFECTED BY PSP & CBD.
The client requests no contact from agencies or media sales.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK – approximately 220 colleagues – works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees across the UK.
In Europe, the IRC currently operates in the UK, Germany, Sweden, Belgium, Switzerland, Italy, Greece and Poland.
PURPOSE OF THE ROLE
The People and Culture (P&C) Director works in a highly matrixed environment with staff from several functions across the global organisation. The postholder manages the HR team in IRC UK and is accountable for effective HR service delivery, HR compliance and continuous improvement within the scope of the People & Culture department, localising the IRC’s global people strategy. This position plays a pivotal role in fostering a positive, inclusive and high-performing workplace culture that aligns with IRC’s values, through exceptional communication skills.
The role jointly reports into the UK Executive Director and Regional Director, P&C Europe – with additional reporting accountabilities to the UK Board’s People and Culture Committee. Working within global frameworks set by Global People & Culture, the role localises the implementation of People & Culture priorities and drives UK-specific change initiatives within IRC UK’s culture and regulatory environment.
As a member of the UK Senior Management Team (SMT), the role is jointly accountable for the delivery of IRC UK’s Strategic Plan, and has responsibility for the effective delivery of P&C priorities. The Director has a keen focus on building leadership competencies and organisational effectiveness.
Success in this role requires the ability to build strong relationships, influence decisions, and navigate multiple stakeholder perspectives to deliver effective people solutions within a matrix environment where accountability is shared.
KEY RESPONSIBILITIES
1. P&C Leadership (Advisory, Implementation, and Partnering) (25%)
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As a member of the UK Senior Management Team, assume collective accountability for the effective delivery of IRC UK’s Strategic Plan.
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Serve as an advisor and thought partner to the Executive Director and fellow SMT members on the UK application of IRC’s Global P&C strategy, and lead on strengthening IRC UK’s kind, inclusive and high-performing organisational culture.
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Support talent dialogues, performance conversations, and career development planning for IRC UK staff, embedding a culture of continuous learning.
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Partner with peers on workforce planning — including managing workforce adjustments such as staff reductions or scale-up, and organisational design work — in partnership with senior management, the Regional Director P&C Europe, and Global P&C Partners, ensuring compliance with local and global policy while minimising risk and supporting affected staff.
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Translate data and metrics into actionable items in line with IRC UK’s strategy.
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Lead, supervise, and develop the UK P&C team, accountable for team quality and effectiveness and for building a skilled, motivated team ready to advance.
2. Manage HR Service Delivery and Core Operations (~40%)
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Manage end-to-end HR service delivery across the employee lifecycle; recruitment, onboarding, contracts, payroll coordination, benefits, performance and leave management, offboarding, and HR information systems, maintaining high-quality, context-specific P&C practices aligned with organisational standards.
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Provide leadership on UK employment law and regulation to the UK HR team, ensuring the HR team supports supervisors of UK staff in the management of their teams in a supportive and compliant way.
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Provide high quality HR partnership to the Refugee, Asylum and Integration (RAI) UK Director and team to support programme needs and donor requirements.
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Advise supervisors on appropriate disciplinary actions, coordinating with Global Employee Relations and Legal on complex or escalated disciplinary proceedings, to ensure fairness and compliance with employment law.
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Responsible for P&C reporting for the UK Board of Trustees and People & Culture Committee, and for the annual production of IRC UK's Gender Pay Gap and Ethnicity Pay Gap reports, in line with IRC's global P&C reporting standards and applicable UK statutory requirements.
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Support any organisational restructure requirements, including active management of any necessary staff consultation and resulting redundancy processes, by providing expert guidance to management and affected staff throughout the process.
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Track UK P&C objectives set by Global P&C and contribute HR input - organisational structure, position scoping, staffing analysis - to proposal design and grant review processes.
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Lead the delivery of regular staff engagement surveys, analysing data and proposing leadership actions in response.
3. Workplace Culture (~15%)
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Promote employee experience, engagement, and inclusion, and oversee the integration of IRC's Values (the ‘IRC Way’), People Manager Standards, and Employee Success Factors across the employee lifecycle.
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Implement safeguarding standards set by the global Safeguarding function across hiring and onboarding, and ensure the IRC Way and reporting channels are visible in all IRC UK locations.
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Serve as a local advocate for Employee Wellbeing, Employee Engagement, and Safeguarding priorities set by global functions, and role model safe, inclusive, and caring leadership standards.
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Operate and promote collaboration in a highly matrixed environment where several units intersect and work together to reach joint decisions.
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Accountable for the effective delivery of specific P&C-owned elements of IRC UK's Gender, Equality, Diversity and Inclusion (GEDI) Strategy and Action Plan, as well as assuming joint accountability for the full GEDI Strategy and Action Plan as a key member of IRC UK SMT.
4. Trade Union Relationship (~20%)
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Working with the UK Executive Director, maintain the relationship with UK Trade Union (Unite) representatives, and negotiate and consult via the quarterly Joint Negotiating Committee (JNC), driving progress on policy and annual salary review negotiations.
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Develop and manage union engagement and communication plans that support open, honest, and productive dialogue across the office.
KEY WORKING RELATIONSHIPS
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Direct reporting line to UK Executive Director; indirect reporting to Regional Director, P&C Europe
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UK Board and P&C Committee
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UK SMT, with particularly close collaboration with Director, Strategy and Delivery, Financial Controller, and RAI UK Director
PERSON SPECIFICATION
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CIPD qualified with significant HR leadership experience across the full P&C spectrum, including complex UK processes such as restructures, TUPE, and employee relations.**
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Strong interpersonal and analytical skills, with proven ability to operate effectively in a complex, global matrix organisation. Solution-oriented, positive, ‘can do’ attitude.
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Strong knowledge of UK employment law, with experience of advising and influencing senior leaders.**
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Experience of working with Trade Unions, including leading on consultations and negotiations.**
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People management experience.**
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High level of confidentiality, tact, service orientation, and intercultural communication skills.Ability to manage competing priorities and complex, multi-stakeholder projects independently, with willingness to take on significant responsibility.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.


