137 Director of services and influencing jobs

Project Manager: Voices for Health Equity (Maternity Cover)

Job Description and Person Specification

Job title Project Manager: Voices for Health Equity (Maternity Cover)

Hours 35 hours per week

Duration 11 months, ideally starting in mid November, with potential to extend to 15 months with mutual agreement

Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.

Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.

Reports to Director of Evidence and Improvement

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

In April 2026, National Voices was commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 50+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.

For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:

1. Ensuring meaningful participation of people and communities

2. Championing accessibility and inclusion

3. Valuing VCSE organisations as equal partners

4. Ensuring insights collected lead to impact and action

5. Investing in the long-term capacity and agency of VCSE organisations

6. Being brave and principled – acting with courage and not shying away from difficult conversations

The Voices for Health Equity Project Manager role is to:

- Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.

- Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.

- Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.

- Provide day-to-day project governance, reporting, quality assurance and risk management.

The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.

Responsibilities

Programme and client management

· Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.

· Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.

· Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.

· Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.

Building and managing the Public Engagement Network

· Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.

· Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.

· Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.

· Ensure participants are appropriately supported, reimbursed and recognised for their contribution.

· Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.

Co-ordinate and support activities capturing insight, learning and impact

· Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.

· When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.

· Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.

· Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.

Governance, quality and risk management

· Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements

· Contribute to internal management groups and partnership meetings as required

· Maintain and review risk registers and quality assurance processes.

· Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.

· Support preparation of regular performance and impact reports for internal and external audiences.

Partnership and stakeholder management

· Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working

· Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.

· Represent National Voices at external meetings, events and learning forums as required.

Line management and internal leadership

· Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.

· Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.

· Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture

· Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.

General

· Take a proactive approach to including people with lived experience and members in all areas of work

· Support the development of funding bids and proposals, including shaping delivery models and costing activity.

· Follow organisational processes to measure, monitor and communicate the impact of our work

· Support good project, financial and data management

· Contribute to team planning activities and undertake other relevant duties as appropriate

· Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours

Person Specification

Values, attitudes and behaviours

• Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
• Strong commitment to equity, inclusion and reducing health inequalities
• Proactive, flexible and comfortable working in complexity
• Calm under pressure and able to manage multiple priorities while maintaining quality
• Confident in building relationships and constructively challenging where needed
• Comfortable working collaboratively and taking responsibility for delivery
• Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact

Skills and abilities

• Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
• Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
• Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
• Experience of managing partnerships, subcontractors or commissioned work
• Strong organisational skills, with the ability to prioritise, plan and manage risk
• Experience of quality assurance, reporting and working within governance frameworks
• Excellent people skills, with the ability to lead, support and motivate others

Experience, knowledge and understanding

· Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.

· Experience in engaging with people experiencing inequalities in a safe and meaningful way.

· Demonstrable experience in monitoring and reporting on KPIs and the impact of engagement work.

· Experience of managing funder relationships and generating income.

· Experience of facilitating and presenting at events and workshops.

· Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)

· An understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)

· Project management qualifications (desirable)

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.

In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.

Application guidance

Please submit a CV and answer the questions in the application form to apply.

Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is noon on 2nd October 2026.

The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Are you a highly organised brand and creative professional who knows how to write a great brief and turn it into high-quality work? Do you enjoy bringing together colleagues, designers and suppliers to deliver creative projects that strengthen a brand and engage audiences?

The Royal College of Radiologists is looking for a talented Brand and Creative Officer to help bring our brand to life. Working closely with our Brand Manager and colleagues across the organisation, you'll play a key role in ensuring everything we produce reflects our values, strengthens our reputation, and engages our members and stakeholders.

This is an exciting opportunity for someone who combines creative thinking with strong project management and stakeholder management skills. You’ll be comfortable creating assets when needed, but just as importantly you’ll know how to write a creative brief, coordinate teams and keep projects moving from brief to deliver.

What you'll do:

• Manage creative and brand projects from brief to delivery, coordinating stakeholders, designers, agencies, suppliers, timelines and budgets.
• Act as a brand guardian, providing practical advice on our visual identity, positioning, messaging and tone of voice.
• Work closely with our in-house designer and external creative partners to deliver high-quality, engaging work that meets the brief and strengthens the RCR brand.
• Build strong relationships across the organisation, understanding colleagues’ needs and confidently advising, influencing and constructively challenging where needed.
• Manage relationships with design agencies and creative suppliers, ensuring work is delivered to a high standard, on time and within budget.
• Create and adapt accessible, on-brand assets and templates using Canva and other design software.
• Support the branding and promotion of RCR events, helping us maximise engagement before, during and after each event.
• Manage branded templates and maintain an effective digital library of images and creative assets.

What you'll need:

• Experience managing creative projects from brief through to delivery, including coordinating timelines, stakeholders, suppliers and competing priorities.
• Strong project management and organisational skills, with the ability to keep multiple projects moving while maintaining quality and meeting deadlines.
• A good understanding of brand strategy, visual identity and tone of voice, and experience maintaining brand consistency across different channels and touchpoints.
• Excellent stakeholder management and influencing skills, with the confidence to give clear advice, manage expectations and build effective relationships at all levels.
• Experience working with design agencies or creative suppliers, including briefing work, giving constructive feedback and managing delivery against deadlines and budgets.
• A high level of proficiency in Canva, with the ability to create and adapt professional, engaging and on-brand assets and templates.
• Knowledge of Adobe Creative Cloud, including InDesign.
• Excellent attention to detail, sound judgement and a proactive, solutions-focused approach

At the RCR, you'll be part of a collaborative and purpose-driven organisation that works to improve patient care and support excellence in clinical radiology and oncology. You'll have the opportunity to shape and strengthen a respected national brand while developing your skills within a supportive and ambitious team.

Ready to make an impact? We'd love to hear from you. Apply today and help us bring the RCR brand to life.

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

Our people are at the heart of everything we do. We are looking for individuals who embody our values and bring them to life every day: Expert, Passionate, Resilient, Supportive, Open and Honest, and Collaborative.

Brief role description

The Specialist Employment Consultant will facilitate and coordinate employment case working support for Career Transition Partnership (CTP) Assist service leavers and veterans up to two years post-discharge to support them in finding appropriate and sustainable civilian employment or other vocational outcomes. 

Who we're looking for

This role is well suited to someone who is passionate about supporting people to achieve positive outcomes and can build strong professional relationships with a wide range of stakeholders. You will use your communication skills, judgement and initiative to provide support, deliver briefings and contribute to employment-focused activities that help individuals move closer to their goals.

Working as part of a dedicated and collaborative team, you will be highly organised and confident managing a varied workload. You will have strong administrative and IT skills, including experience with Microsoft Office applications and CRM systems. You will also be comfortable working independently when required, while remaining proactive, supportive and committed to delivering a high-quality service.

The ideal candidate will be confident and approachable with excellent interpersonal skills and the ability to engage effectively with people from all backgrounds. They will be resilient, adaptable and self-motivated, with an understanding of the challenges that veterans and other vulnerable individuals may face when seeking sustainable employment. 

Interested? Want to know more about the Charity? Check out our website.

Eager to know more about the role? Have a look at the Job Description. 

What's in it for you? Check out our Benefits.

Have we convinced you to apply? If so, submit your CV and Covering Letter by Friday, 9 October 2026.

Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

DIRECTOR OF VOLUNTEERING

Director of Volunteering at Mercy Ships UK, providing strategic leadership to recruit, engage and mobilise volunteers for its two hospital ships.

Mercy Ships is an inspiring Christian charity delivering free, life-changing surgery to people in Africa with limited access to healthcare. Through its two hospital ships, it brings hope, healing and specialist training to local healthcare professionals. Since 1978, Mercy Ships has worked in more than 55 countries, performing over 122,000 surgical procedures and training more than 55,500 healthcare workers. 

Mercy Ships UK is now embarking on an ambitious growth journey, aiming to double volunteer placements over the next five years. We are looking for an exceptional leader to join Mercy Ships UK as Director of Volunteering. This is a brand-new role created at an exciting time in the charity's growth.

Reporting to the Executive Director and serving on the Executive Leadership Team, you will lead the development of an ambitious long-term volunteering and workforce strategy, inspiring and mobilising medical, maritime and other specialist volunteers to serve on board Mercy Ships' current and future hospital ships. Through your leadership, thousands more volunteers will be equipped to bring hope, healing and life-changing care to communities across Africa.

In this role, you'll have the opportunity to:

• Develop and deliver a multi-year volunteering strategy that builds sustainable pipelines of medical, maritime and specialist volunteers
• Lead the full volunteer journey, from attraction and recruitment through to preparation, engagement, retention and alumni involvement
• Build strategic partnerships with NHS organisations, Royal Colleges, universities, churches, Christian networks and professional bodies
• Provide strategic advice to the Executive Director, Executive Leadership Team and Trustees on volunteering trends, workforce risks and growth opportunities
• Lead, inspire and develop a high-performing volunteering function, setting clear priorities, standards and measures of success
• Act as a senior ambassador for Mercy Ships UK, representing its Christian mission with credibility and influence across the sector

Why work for Mercy Ships UK?

• 25 days' annual leave plus UK bank holidays, increasing by one day for each completed year of service, to a maximum of 30 days
• Employer pension contribution of up to 7%
• Annual personal learning and development budget
• Employee Assistance Programme and wellbeing support
• Location: 12 Meadway Court, Stevenage, SG1 2EF (hybrid working available)
• Free on-site parking
• A brand-new, pivotal leadership role at an exciting stage of growth

This role is eligible for an Enhanced DBS check. Any offer of employment will be subject to satisfactory pre-employment, safeguarding and background checks.

For further details please have a look at the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Key dates

• Closing date: Monday 14th September 2026
• Charisma vetting interviews must be completed by close of play on: Wednesday 16th September 2026
• First interviews with Mercy Ships: W/C 28th September 2026
• Final interviews with Mercy Ships: W/C 5th October 2026

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practising Christian.

Help lead the next chapter of an award-winning, volunteer-powered environmental charity

As we celebrate our 10-year anniversary, Shrewsbury Food Hub is looking for an inclusive, practical and strategically minded Executive Director to lead us through the next phase of our development.

We have a simple vision: a community where food is valued and not wasted.

Founded in 2016, we rescue surplus food seven days a week from local suppliers and redistribute it through charities, community groups, schools and Foodshares. In the year to March 2026 alone, we rescued more than 270 tonnes of food, with our work reaching an estimated 4,000 people every week across Shrewsbury and the surrounding area.

We have also developed a growing programme of community cooking, bringing people together to build skills and confidence, share food and strengthen community – while ensuring that good food does not go to waste.

The opportunity

Shrewsbury Food Hub has grown significantly over the past decade. Our next Executive Director will help us build on that success while strengthening the foundations beneath it.

This is an exciting opportunity to lead an established and much-loved local charity through a period of organisational development: bringing greater clarity, focus, structure and resilience while protecting the energy, relationships and community spirit that make the Hub special.

The Board is committed to focusing increasingly on governance and delegating day-to-day leadership and management to the Executive Director. You will have the authority and responsibility to lead the organisation, work closely with our Senior Leadership Team and create the conditions in which staff and volunteers can perform at their best.

This is not a figurehead role. We need an Executive Director who can see the bigger picture, make difficult choices and turn strategy into practical action – someone equally comfortable around the Board table and spending time with the staff, volunteers and partners who make our work possible.

This role is largely based in Shrewsbury, with some home working possible. This is a strongly place-based role requiring a regular and visible on-site presence.

What you will lead

Working with the Board, staff, volunteers and partners, you will:

• Lead the development and delivery of a clear, focused and financially sustainable strategy.
• Strengthen our structures, systems, processes and ways of working, leading organisational change with clarity and sensitivity.
• Provide overall leadership for safe, reliable and effective operations and organisational risk.
• Build an inclusive, enabling and accountable culture, supporting and developing our Senior Leadership Team and wider community of staff and volunteers.
• Oversee financial sustainability and the development of a strong, balanced income base.
• Build trusted relationships with funders, suppliers, businesses, local authorities and community partners, acting as a visible and credible ambassador for the Hub.

Please see the full Job Description and Person Specification for further details.

Who are we looking for?

You will bring successful senior leadership experience from a charity, social enterprise, public service or other purpose-led organisation, together with experience of shaping strategy, leading change and turning plans into results.

You will be financially astute, pragmatic and comfortable creating clarity in a busy organisation. Above all, you will be a genuine people leader: emotionally intelligent, approachable and able to build trust across a diverse community of staff, volunteers, trustees, founders and partners.

We don't expect our new Executive Director to be a specialist in everything. You may bring particular depth in operational and organisational leadership or in income generation, fundraising and external development. What matters is that you have credible experience of the other and the leadership ability to bring different expertise together.

Previous Executive Director experience is welcome, but is not essential.

Our values

We want our new Executive Director to share our commitment to reducing food waste and strengthening our community, and to lead in a way that reflects our values:

Passion – Accountability – Inclusiveness – Integrity – Caring – Resilience

These values shape not only what we do, but how we work together. We are looking for a leader who enables others to succeed, listens to different perspectives, acts with integrity and empathy, and remains purposeful and constructive through change.

Our ambitions remain firmly rooted in place. We believe there is significant potential to deepen our environmental and social impact across Shrewsbury and Shropshire, rather than becoming a national organisation.

How to apply:

Please submit your CV and a covering letter of no more than three pages, outlining your suitability for the role, by 5pm on Friday 25 September 2026.

Shortlisted candidates will be invited to visit Shrewsbury Food Hub on Monday 5 October 2026, providing an opportunity to meet the team, see the Hub in action and gain a deeper understanding of the organisation ahead of formal interviews.

Shrewsbury Food Hub values the strength that comes from different experiences and perspectives. We welcome applications from candidates with diverse backgrounds and are committed to a fair and accessible recruitment process.

#Executive Director #Executive Director Jobs #Executive Director Charity #Executive Director Non Profit #Executive Director Third Sector #Executive Director Voluntary Sector #Charity Executive Director #Executive Leadership #Senior Leadership #Strategic Leadership #Charity Leadership #Charity Leader #Charity Director #Director Charity #Director Jobs #Chief Executive #Chief Executive Officer #Charity CEO #Non Profit Leadership #Third Sector Leadership #EnvironmentalCharity #ShrewsburyFoodHub #Shropshire

£70,000-£78,000 | Permanent | Hybrid (Head Office based in London) 

Prospectus is delighted to be supporting our client in the search for a new Director of Programmes. The organisation believes that science should be relevant, representative and connected to society. Through nationally recognised science programmes, the charity creates opportunities for people of all ages and backgrounds to engage with, influence and benefit from science and research.

This is an exciting opportunity for an accomplished senior leader to join the Executive Team and take strategic ownership of a significant and diverse programme portfolio spanning education, community engagement, festivals and grant-making. Reporting to the CEO and leading three experienced Heads of Department, you will play a key role in shaping organisational strategy, driving operational excellence and ensuring programmes deliver sustainable impact at scale.

You will be a strategic and operational leader with experience of overseeing complex programmes, portfolios or services within a multi-stakeholder environment.

You may come from the charity, education, public engagement, cultural, research, consulting or wider not-for-profit sectors, and although a background in science is not essential, you will have a demonstrable track record of successfully balancing strategic thinking with operational delivery.

You will bring:

• Significant experience leading and developing complex programme portfolios, services or organisational functions.
• A proven ability to translate strategy into successful operational delivery within complex or evolving environments.
• Strong financial and operational capability, including responsibility for budgets, contracts, financial planning and resource management.
• Demonstrable experience of contract management and oversight of complex funding or grant agreements.
• Experience leading, developing and supporting high-performing teams, including through periods of growth, change or transformation.
• A track record of securing funding, building strategic partnerships and developing sustainable income opportunities.
• Excellent stakeholder management skills, with experience engaging senior funders, partners, trustees or boards.
• Strong attention to detail, with the ability to apply evidence, evaluation and insight to drive decision-making and organisational improvement.
• A commitment to equity, diversity and inclusion, and a leadership style that creates an inclusive and supportive working environment.
• A genuine enthusiasm for the charity's mission and a belief that science should be accessible and relevant to everyone.

Most importantly, you will be someone who enjoys working across multiple priorities, is comfortable operating with a high degree of autonomy, and is motivated by the opportunity to shape the future direction of a respected and ambitious national charity.

As Director of Programmes, you will:

• Provide strategic leadership across the charity's programme portfolio, including Education, Community Engagement and Festivals.
• Lead and support three Heads of Department, ensuring effective delivery, collaboration and alignment with organisational objectives.
• Oversee key funder relationships, including major strategic partnerships and contracts with organisations such as UK Research & Innovation (UKRI).
• Take responsibility for contract management, reporting, governance requirements, risk management and organisational compliance.
• Lead annual budgeting and financial planning processes across the Programmes Directorate, working closely with colleagues across finance and the wider Senior Management Team.
• Play a central role in fundraising, partnership development, bid development and the creation of new programmes and income opportunities.
• Support the ongoing growth and development of flagship initiatives, including opportunities for international expansion and commercial development.
• Act as a senior organisational leader, contributing to strategy development, operational effectiveness, safeguarding oversight and continuous improvement.
• Represent the charity externally and act as an ambassador for its mission, programmes and partnerships.

To Apply
Please submit your CV and a cover letter outlining how your skills and experience align with the essential and desirable criteria for the role.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you require assistance with your application, please contact Shannon Sanderson, the lead consultant for this role. 

Please note that applications and CVs sent directly by email cannot be accepted and must be submitted through the application link to ensure they are properly recorded and considered. 

Contract Type: Fixed Term until 30th November 2028

Location: London, Birmingham, Leeds or Glasgow - 40-60% of your week in an office, with an expectation to travel when required

1st stage interviews: 21/09 over MS Teams

2nd stage interviews: 02/10 face-to-face (Location TBC but likely London)

This fully funded role runs until 30th November 2028 and offers the opportunity to make a meaningful contribution to a major employability programme supporting young people across the UK.

Please note: this role is subject to The King's Trust securing funding through an ongoing DWP commissioning process. We are committed to only making appointments once funding and contract awards have been confirmed, ensuring full transparency for all candidates.

Lead a transformational national programme

We're seeking an experienced and ambitious individual to lead the delivery of our Jobs Guarantee programme, supporting thousands of young people into sustainable employment.

As Director - Jobs Guarantee, you will be accountable for this large-scale national contract, ensuring exceptional performance, compliance, quality, and impact. You'll work closely with government stakeholders, employers, delivery partners, and internal teams to create opportunities that change lives.

What you'll be doing:

• Leading delivery of a high-profile national employability programme
• Driving contractual performance, quality, and employment outcomes
• Building and managing strategic relationships with DWP, employers, partners, and subcontractors
• Using data and insight to continuously improve delivery and maximise impact
• Ensuring strong governance, safeguarding, compliance, and risk management
• Leading and developing a high-performing, multi-disciplinary team
• Contributing to wider organisational strategy and growth in employability services

Who will thrive in this role?

You'll likely bring:

• Significant leadership experience in employability, skills, welfare-to-work, or related public service programmes
• A track record of delivering results within complex, high-value contracts
• Experience working with government-funded programmes and outcome-based delivery models
• Strong commercial, financial, and operational leadership skills
• The ability to influence senior stakeholders and build effective partnerships
• A passion for improving outcomes for young people and creating lasting social impact

This is an opportunity to shape a flagship programme, influence how services are delivered nationally, and help more young people move into sustainable employment.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Director of Jobs Guarantee? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of a Director of Jobs Guarantee! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Talent Set is delighted to be partnering with Guy’s & St Thomas’ Foundation to recruit a new Director of Fundraising. This is a rare opportunity to join one of the UK's largest and most ambitious health foundations at a pivotal stage of its development, as it embarks on a significant programme of fundraising growth, organisational transformation and long-term investment in philanthropic capability.

Director of Fundraising
Salary: £90,000 - £100,000 dependent on experience
Location: Hybrid, min. 2dpw in Southwark

Guy's & St Thomas' Foundation is delivering an ambitious strategy designed to unlock the full potential of fundraising across the organisation as the UK's largest NHS Trust. With significant investment being made in people, systems, infrastructure and leadership, the Foundation is building a fundraising function capable of matching the scale of its ambition and the breadth of its impact.

This investment is already generating strong momentum. Fundraising income has grown significantly over the past year, Salesforce is being implemented to strengthen future capability, and work is underway to bring together the Foundation's charitable brands under a new One Foundation identity. Alongside this, plans are progressing for a landmark capital appeal for Evelina London Children's Hospital, creating a unique opportunity to shape one of the most exciting fundraising programmes in the sector.

The Foundation offers an exceptional fundraising proposition. As the charitable partner to the UK's largest NHS Trust and with strong Board support, growing philanthropic momentum and significant untapped opportunity (particularly across major giving, corporate partnerships and campaign fundraising), the organisation is entering an exciting new phase of growth.

The Director of Fundraising will play a central role in shaping fundraising strategy, building organisational capability and helping to embed a culture of fundraising across both the Foundation and wider Trust. This is a highly visible leadership role requiring someone who can operate confidently across organisational boundaries, influence stakeholders at the most senior levels and navigate a complex and evolving environment. 

The successful candidate will balance strategic leadership with hands-on fundraising credibility, building strong relationships with major donors, corporate partners, senior volunteers, board members and Trust leaders alike.

Key Responsibilities

• Lead and deliver the Foundation's fundraising strategy, driving long-term income growth and fundraising performance.
• Provide leadership across all income streams, building a high-performing and collaborative directorate.
• Lead the development of fundraising capability, infrastructure, systems and processes, including the ongoing Salesforce implementation.
• Build and maintain strategic relationships with senior stakeholders across the Foundation, NHS Trust, Board, campaign volunteers, donors and partners.
• Strengthen fundraising culture across the organisation, helping embed the One Foundation vision and approach.
• Work closely with colleagues across Funding & Impact, Experience & Engagement and wider organisational functions to maximise opportunities for growth and impact.

The successful candidate will be able to demonstrate:

• A strong track record of fundraising leadership, with personal expertise weighted to philanthropy and major gifts fundraising, and the credibility to lead a sophisticated high-value fundraising programme. 
• Experience of delivering capital appeals, major fundraising campaigns or other large-scale transformational fundraising programmes.
• The ability to lead and influence effectively within complex stakeholder environments, including working across large organisations and without direct authority. 
• Outstanding people leadership skills, with experience of developing teams, leading change and building organisational capability. 
• Exceptional relationship-building and stakeholder engagement skills, with experience working alongside senior leaders, trustees, volunteers and major supporters. 
• The confidence to operate strategically while remaining willing to engage directly in fundraising activity when required. 
• An appetite for building something distinctive and helping shape the future of a fundraising function during a period of significant growth and transformation.

Above all, we are looking for an inspiring and collaborative leader who is excited by the opportunity to build on strong foundations, contribute to the wider One Foundation vision and help unlock the full fundraising potential of one of the UK's most important health organisations.

How to Apply
The deadline for this role is Monday 21st September, with 1st stage interviews to take place on w/c 5th October. To express an initial interest, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is committed to inclusive recruitment practices and welcomes applications from all backgrounds. We actively encourage applications from people with diverse experiences and are happy to discuss any reasonable adjustments required throughout the recruitment process.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK

IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK – approximately 220 colleagues – works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees across the UK.

In Europe, the IRC currently operates in the UK, Germany, Sweden, Belgium, Switzerland, Italy, Greece and Poland.

PURPOSE OF THE ROLE

The People and Culture (P&C) Director works in a highly matrixed environment with staff from several functions across the global organisation. The postholder manages the HR team in IRC UK and is accountable for effective HR service delivery, HR compliance and continuous improvement within the scope of the People & Culture department, localising the IRC’s global people strategy. This position plays a pivotal role in fostering a positive, inclusive and high-performing workplace culture that aligns with IRC’s values, through exceptional communication skills.

The role jointly reports into the UK Executive Director and Regional Director, P&C Europe – with additional reporting accountabilities to the UK Board’s People and Culture Committee. Working within global frameworks set by Global People & Culture, the role localises the implementation of People & Culture priorities and drives UK-specific change initiatives within IRC UK’s culture and regulatory environment.

As a member of the UK Senior Management Team (SMT), the role is jointly accountable for the delivery of IRC UK’s Strategic Plan, and has responsibility for the effective delivery of P&C priorities. The Director has a keen focus on building leadership competencies and organisational effectiveness.

Success in this role requires the ability to build strong relationships, influence decisions, and navigate multiple stakeholder perspectives to deliver effective people solutions within a matrix environment where accountability is shared.

KEY RESPONSIBILITIES

1. P&C Leadership (Advisory, Implementation, and Partnering) (25%)

• As a member of the UK Senior Management Team, assume collective accountability for the effective delivery of IRC UK’s Strategic Plan.

• Serve as an advisor and thought partner to the Executive Director and fellow SMT members on the UK application of IRC’s Global P&C strategy, and lead on strengthening IRC UK’s kind, inclusive and high-performing organisational culture.

• Support talent dialogues, performance conversations, and career development planning for IRC UK staff, embedding a culture of continuous learning.

• Partner with peers on workforce planning — including managing workforce adjustments such as staff reductions or scale-up, and organisational design work — in partnership with senior management, the Regional Director P&C Europe, and Global P&C Partners, ensuring compliance with local and global policy while minimising risk and supporting affected staff.

• Translate data and metrics into actionable items in line with IRC UK’s strategy.

• Lead, supervise, and develop the UK P&C team, accountable for team quality and effectiveness and for building a skilled, motivated team ready to advance.

2. Manage HR Service Delivery and Core Operations (~40%)

• Manage end-to-end HR service delivery across the employee lifecycle; recruitment, onboarding, contracts, payroll coordination, benefits, performance and leave management, offboarding, and HR information systems, maintaining high-quality, context-specific P&C practices aligned with organisational standards.

• Provide leadership on UK employment law and regulation to the UK HR team, ensuring the HR team supports supervisors of UK staff in the management of their teams in a supportive and compliant way.

• Provide high quality HR partnership to the Refugee, Asylum and Integration (RAI) UK Director and team to support programme needs and donor requirements.

• Advise supervisors on appropriate disciplinary actions, coordinating with Global Employee Relations and Legal on complex or escalated disciplinary proceedings, to ensure fairness and compliance with employment law.

• Responsible for P&C reporting for the UK Board of Trustees and People & Culture Committee, and for the annual production of IRC UK's Gender Pay Gap and Ethnicity Pay Gap reports, in line with IRC's global P&C reporting standards and applicable UK statutory requirements.

• Support any organisational restructure requirements, including active management of any necessary staff consultation and resulting redundancy processes, by providing expert guidance to management and affected staff throughout the process.

• Track UK P&C objectives set by Global P&C and contribute HR input - organisational structure, position scoping, staffing analysis - to proposal design and grant review processes.

• Lead the delivery of regular staff engagement surveys, analysing data and proposing leadership actions in response.

3. Workplace Culture (~15%)

• Promote employee experience, engagement, and inclusion, and oversee the integration of IRC's Values (the ‘IRC Way’), People Manager Standards, and Employee Success Factors across the employee lifecycle.

• Implement safeguarding standards set by the global Safeguarding function across hiring and onboarding, and ensure the IRC Way and reporting channels are visible in all IRC UK locations.

• Serve as a local advocate for Employee Wellbeing, Employee Engagement, and Safeguarding priorities set by global functions, and role model safe, inclusive, and caring leadership standards.

• Operate and promote collaboration in a highly matrixed environment where several units intersect and work together to reach joint decisions.

• Accountable  for the effective delivery of specific P&C-owned elements of IRC UK's Gender, Equality, Diversity and Inclusion (GEDI) Strategy and Action Plan, as well as assuming joint accountability for the full GEDI Strategy and Action Plan as a key member of IRC UK SMT.

4. Trade Union Relationship (~20%)

• Working with the UK Executive Director, maintain the relationship with UK Trade Union (Unite) representatives, and negotiate and consult via the quarterly Joint Negotiating Committee (JNC), driving progress on policy and annual salary review negotiations.

• Develop and manage union engagement and communication plans that support open, honest, and productive dialogue across the office.

KEY WORKING RELATIONSHIPS

• Direct reporting line to UK Executive Director; indirect reporting to Regional Director, P&C Europe

• UK Board and P&C Committee

• UK SMT, with particularly close collaboration with Director, Strategy and Delivery, Financial Controller, and RAI UK Director

PERSON SPECIFICATION

• CIPD qualified with significant HR leadership experience across the full P&C spectrum, including complex UK processes such as restructures, TUPE, and employee relations.**

• Strong interpersonal and analytical skills, with proven ability to operate effectively in a complex, global matrix organisation. Solution-oriented, positive, ‘can do’ attitude.

• Strong knowledge of UK employment law, with experience of advising and influencing senior leaders.**

• Experience of working with Trade Unions, including leading on consultations and negotiations.**

• People management experience.**

• High level of confidentiality, tact, service orientation, and intercultural communication skills.Ability to manage competing priorities and complex, multi-stakeholder projects independently, with willingness to take on significant responsibility.

An exciting opportunity!

This is a rare and genuinely exciting opportunity to lead the UK's only dedicated charity supporting children, adults and families affected by MPS, Fabry disease and related lysosomal storage disorders. Following the current Chief Executive's planned move to become Managing Director of Rare Disease Research Partners (RDRP) in January 2027, the incoming CEO will take the helm of an organisation with over forty years of history, a trusted national reputation and a growing role on the international rare disease stage. The successful candidate will shape the strategic vision for more than 1,800 families, oversee the close partnership between the Society and its research subsidiary RDRP, and champion the patient and family ethos that sits at the heart of the organisation's work. It is an opportunity to combine ambitious strategic leadership with deeply meaningful, human impact, working alongside a committed Board, Senior Leadership Team and wider community of clinicians, researchers and pharmaceutical partners.

As our next Chief Executive, you will

• Define and deliver the MPS Society’s strategic vision.
• Provide confident oversight of governance, finance, compliance and reporting.
• Effectively manage the operational alignment between the MPS Society and RDRP.
• Always keep the members and family voice at the heart of strategy, service design and decision-making.
• Build and maintain senior-level relationships with statutory bodies, government agencies, pharmaceutical partners, clinical expert centres and other key stakeholders to support the Society’s objectives, influence policy and practice, and protect its professional reputation.
• Act as a visible and credible public voice to raise awareness, improve visibility, support, treatment access and outcomes for people affected by MPS, Fabry disease and related conditions.
• Collaborate with other rare disease bodies, patient organisations and other key audiences.
• Lead and empower the senior leadership team through effective delegation, early involvement in strategic discussions, clear accountability and support for individuals to flourish.
• Encourage an open, supportive work environment allowing creativity and building staff confidence.
• Help shape the future of the MPS Society.

About you

•  Self-motivated, with the drive to lead the organisation through a period of change and transition.
• Unquestionable probity and personal integrity, given the trust placed in the CEO by families, trustees and partners.
• Exemplary written and verbal communication skills, able to convey complex scientific and clinical information to audiences ranging from clinicians to families with no prior knowledge of MPS disorders.
• Strong self-awareness, with insight into their own leadership style and impact on others.
• Emotional resilience, able to sustain performance while supporting a community facing life limiting conditions.
• A collaborative and empowering leadership style, able to build trust, delegate effectively and help individuals across the organisation flourish.
• Genuine passion for the Society's mission, with a family and member-first ethos.
• Confidence to build relationships across a wide range of stakeholders, from beneficiaries and Trustees to politicians, media and pharmaceutical partners.
• A proactive, positive approach, comfortable reacting to change and organising their own work to meet deadlines.
• Confidence speaking publicly on behalf of the organisation and the people it represents.

Why join us?

A close-knit, values-led culture. With just over thirty staff across the Society and RDRP combined, this is a place where the CEO can know the team personally, work closely with families day-to-day, and see the direct results of decisions rather than managing at a distance through layers of bureaucracy.

• Genuine autonomy to shape direction. The Board is explicitly looking to the new CEO to bring fresh thinking on technology, AI, and digital tools, and to give real freedom to modernise fundraising, services, and engagement rather than simply maintaining what already exists.
• A stable foundation to build from over forty years of track record, trusted relationships and a strong national reputation mean the incoming CEO can focus energy on vision and growth rather than firefighting or rebuilding credibility from scratch.
• Proximity to cutting-edge science: the Society's close relationship with RDRP gives the CEO regular exposure to advances in rare disease research and treatment access, while day-to-day research leadership sits with the RDRP Managing Director, allowing the CEO to focus on strategy, people and sustainability.
• A high-visibility, high-influence platform. Regular contact with government, pharmaceutical companies, clinicians and international rare disease bodies offers strong opportunities to build a public profile and personal network well beyond the charity sector.
• A team that already shares the mission. Staff are described as passionate about the Society's aims, and as having a family-first ethos, so the new CEO inherits a culture to lead and empower rather than one that needs to be built from the ground up.
• Work with a different kind of return. Beyond salary and career progression, this role offers the less tangible reward of knowing that strategic and financial decisions translate, into better support for families facing some of the rarest conditions in the country.

Benefits

Join us and you will be working for a caring charity offering:

• A competitive salary
• Generous annual leave
• Extra leave between Christmas and the New Year
• Contributory pension
• Life assurance (subject to the conditions of the scheme)
• Employee assistance programme offering support 24/7

Further information

The successful candidate must be eligible to work in the UK.

The main duties, responsibilities and requirements of this role can be viewed in the job description on our website.

Salary to be agreed depending on experience and will be pro-rata for part time hours.

This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.

This senior role requires flexibility in working hours and location.  It is primarily offered on a hybrid basis with a minimum of 2 days in our Amersham, Buckinghamshire, office each week. As part of the role, UK and overseas travel is necessary, which may on occasion include early morning and/or evening working and sometimes overnight stays. We have policies in place to ensure that any unsociable hours worked over the weekend are fairly compensated through TOIL.

This role will require an Enhanced Disclosure and Barring check (DBS) details of which can be found in the job description.

For an informal discussion about the role or the work of the MPS Society, please contact Dr Fiona Stewart.  Contact details can be found on the full job description. Kindly note, meetings with other relevant people will be available to shortlisted candidates at interview stage.  

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Benefits

• Pension Scheme
• Employment Assistance Programme

For more information about this role, please visit our website.

Lead a Transformational Fundraising Vision – Shape the Future of Epilepsy Research

Epilepsy Society is entering one of the most ambitious chapters in its 130‑year history. A landmark planning decision has unlocked an anticipated £93 million to accelerate pioneering research, advanced diagnostics and scientific innovation, enabling us to become the world’s largest epilepsy research centre. We are now seeking a Director of Fundraising & Marketing who can turn this moment into momentum.

This is a strategic leadership role for someone who excels at setting vision, building capability and inspiring others. You will define the fundraising and marketing strategy for a new era, shaping the propositions, partnerships and profile that will fuel discovery and deliver impact for the 630,000 people living with epilepsy across the UK.

You will work at the intersection of science, philanthropy and influence: partnering with world‑leading researchers, engaging major donors and foundations, and elevating Epilepsy Society’s voice as a leader in neurological research and innovation. Your leadership will ensure we have the visibility, credibility and investment required to accelerate breakthroughs and improve lives.

If you are energised by building something significant, we would be delighted to hear from you.

About Epilepsy Society

Epilepsy Society is the UK’s leading charity dedicated to transforming the lives of people affected by epilepsy through world‑class research, specialist medical care and trusted information. Our partnership with UCL places us at the forefront of global scientific discovery, while our clinical services, advocacy and support ensure that lived experience shapes everything we do.

We are now embarking on a once‑in‑a‑generation opportunity to expand our research and medical centre, invest in cutting‑edge technology and accelerate personalised treatment for people with the most complex needs. Realising this potential requires deeper partnerships, greater visibility and sustainable income growth.

About You

You are a strategic fundraising and marketing leader who brings:

• A track record of shaping high‑value fundraising strategies and securing transformational support.
• The credibility to influence at Board, executive and senior stakeholder level.
• Experience building ambitious teams, cultures and capabilities.
• The ability to translate scientific innovation into compelling, investable propositions.
• A strategic mindset paired with the judgement, presence and relationship‑building skills needed to operate at the highest levels.

You thrive in environments where you can build, shape and lead, and where your work directly accelerates scientific progress and improves lives.

If you want to play a part in creating a future where people with epilepsy are understood, supported and empowered, we would be delighted to hear from you.

Closing date: Tuesday 29th September at 9am

About HCL:

 Open 51 weeks a year, HCL provides accommodation for a Nursery, a professional kitchen and community Café and a flexible space with rooms to hire for a range of activities providing educational and health and social activities such as hosting community meetings and refugee services, a venue for blood transfusion services and a polling station, ESOL and adult learning and social events, bingo and lunch clubs and dancing classes all aimed at combating social isolation, loneliness and anxiety.

Strategic Leadership

• To create a deliverable strategic plan, identify and respond to major external issues.
• Translate our vision into clear operational goals, ensuring long-term growth and stability.

Financial & Governance Oversight

• Stabilise HCL Financially.
• Rebuild relationships with external partners through collaborative working.
• Develop a funding plan for future stability.
• Seek to negotiate Heads of Terms on the lease of the building from Salford Diocese by 2030 or have developed a relocation plan or closure of the centre.

Team Management

• Lead, inspire, and support the management team.
• improve staffing wellbeing, motivation and esteem,
• Implement a plan of continuous professional development.

Partnerships

• Advocacy: Represent HCL publicly, raising awareness of our cause with media, stakeholders, and the community
• Represent HCL at key meetings with existing and potential funders and stakeholders.
• To develop a partnership collaborative strategy across the local voluntary sector, building networks, reducing duplication of and creating effective efficient well governed services for the betterment of the lives of our community.

Core duties are:

• Work closely with and support the Board in the overall strategic, financial and organisational development to secure its long-term sustainability.
• Financial planning, management and reporting.
• Identify funding opportunities and deliver bid development.
• Support Board development in line with modernising effective board Governance.

Organisational Management

• Lead the delivery of new projects and contracts once funding and contracts have been secured, ensuring the provision of all appropriate monitoring information.
• Work with the Senior Management Team to plan the effective delivery of services to ensure the highest possible standards are achieved.
• Ensure the effective delivery of services, by the deployment of staff and volunteers, which is value for money.
• Lead a whole company approach to promoting and publicising the range of activities and services available to the local community.

Operational Management

• Be responsible for HCL's day-to-day operation including, health & safety, safeguarding policies and procedures, customer service and the relationship with our landlord.
• Ensure that all HCL's relevant legal obligations are met.
• Support the use of IT and digital media across HCL's work by ensuring IT systems are secure, well maintained and managed with a development plan to meet HCL's needs.

People

• Co-ordinate and contribute to staff recruitment, selection processes and contracting.
• Conduct regular performance reviews of staff, identifying, organising and supporting team and individuals' training and learning and development opportunities.
• Lead and manage HCL's equality, diversity, inclusion, anti-racism and equal opportunities strategies and practices.
• Promote and ensure good practice and compliance with relevant employment law and health & safety regulations in HCL's building and any external sites where staff are working.

Legal and contracting

• Be responsible for legal compliance and good practice across HCLs business processes in line with charity and company law.
• Monitor HCL's funding agreements ensuring accurate and timely reporting to funders.

Please see the Job Description for full details of the role and responsibilities.

REPORTING TO: Director of Front-line Services

PURPOSE OF POSITION

The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.

The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.

The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.

Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.

What makes this role different

A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.

• Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.

• Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.

• Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.

• Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.

• Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.

• Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.

• Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.

• Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.

• Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.

• People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.

• General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.

PERSON SPECIFICATION

Assessment will be through application, interview and, where relevant, a practical assessment

Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.

Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.

Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.

Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.

Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.

Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.

Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.

Appointment is subject to DBS check and right to work in the UK