Directorate support officer jobs

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: £32,000 - £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Job Title: Digital Communications & Content Officer

Location: London/Hybrid

Salary: £36,038.98 per annum

Weekly Hours: 35

Reference: YMC1206520

Creative freedom ¦ Purpose-driven work ¦ Big ideas welcome

Love creating content that people stop scrolling for? Passionate about storytelling, social trends and bringing bold ideas to life? If you’re looking for a creative role where your voice matters and your ideas can genuinely shape a national brand, this could be the perfect next step.

At YMCA England & Wales, we’re searching for a talented Digital Communications & Content Officer to join our energetic and collaborative Communications team. This is an exciting opportunity to create impactful content that amplifies young people’s voices, builds meaningful engagement and helps drive positive change across England and Wales.

You’ll work across campaigns, fundraising and retail.  You’ll drive national initiatives as part of our ambitious PCI Directorate — a supportive and creative environment where experimentation is encouraged and no two days are the same.

This is a role with real creative licence. We want someone who’s excited to test new ideas, jump on trends, explore emerging platforms and create content that feels fresh, authentic and culturally relevant. One day you could be filming TikTok content, the next producing a YouTube series, designing social-first campaigns or building engaging digital journeys and landing pages.

You’ll help grow and energise YMCA’s online communities by capturing real stories from young people, staff, volunteers and local YMCAs across the country. From short-form video and graphics to compelling campaigns and platform-native storytelling, your work will inspire audiences and encourage action.

We’re looking for someone who lives and breathes digital culture — a creative thinker who understands social media, loves multimedia storytelling and enjoys turning ideas into engaging content. Alongside strong creative instincts, you’ll use insights and analytics to continually refine and improve performance.

Most importantly, you’ll join a passionate organisation and a genuinely fun, forward-thinking team that values creativity, collaboration and innovation.

If you’re ready to bring fresh ideas, creative energy and digital expertise to a role with real purpose, we’d love to hear from you. 

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 35 and hundreds of volunteers work hard to achieve this aim and we now have a vacancy for a Local Groups Development Officer.

Is this position right for you?

We’re looking for a Local Groups Development Officer to support the growth of our community programmes that look to foster humanist community at the local level. You'll help develop aspects of this service delivery within Humanists UK. This is an exciting opportunity to get involved in a significant program, expanding the reach of the organisation within local communities.

If you are a skilled communicator, great at organising details, and building collaborative and productive relationships, then this role might be right for you.

What you'll be doing

You'll be part of the Community Services directorate. You'll work with our Head of Groups and Communities, Karen, as well as working closely with other members of the Community Services and People teams.

Our network of Local Groups is central to our work to ensure that people can connect with others, support each other, and contribute to our wider work for a kinder and fairer society.

In your role as the Local Groups Development Officer, you'll support the set-up and development of Humanists UK Local Groups. This includes the recruitment and support of volunteer teams, equipping them with the confidence, skills, knowledge, and resources to sustain their group. You'll also advocate for group needs and concerns, and ensure our volunteers feel valued and recognised, and that the impact of their work is acknowledged across the organisation and community.

Key Tasks & Activities

• Supporting the recruitment, induction, and ongoing support of Local Group volunteer committees

• Working with the Head of Groups and Communities to identify opportunities and locations for new Local Groups

• Contributing to the ongoing development and support of established Local Groups

• Acting as a point of contact for Local Group volunteers

• Supporting Local Groups with internal processes, including setting up events, mailings, social media accounts, and other communications using our CRM system

• Contributing to the creation, development, and review of Local Group volunteer resources

• Recording, monitoring, and reporting on engagement across the network of Local Groups

Some evening work and travel is required for the role.

As a successful candidate

You will have strong organisational skills and attention to detail, and be able to manage a varied workload, balancing volunteer queries and support while ensuring internal processes are followed and systems are used in the most effective way possible.

You will also be a proactive and supportive team player and a self-starter. We are a small team who manage our own work, but value coming together to share ideas, support one another, and support our volunteers.

Salary will be in a range up to £18,000 pa. (£30,000 full time equivalent)

If this sounds like you

Download the full Local Groups Development Officer role description and person specification (PDF) or (DOCX), click 'Apply now', attach your CV, answer a couple of questions, and then tell us how you match the person specification of the role.

Applications should be submitted by 23:59 Sunday, 7 June 2026.

Shortlisting and interviews

Candidates shortlisted for an interview will be notified by week ending 12 June 2026.

Interviews for shortlisted candidates will be held on 17 June 2026 at our offices at 3 Waterhouse Square, London EC1N 2SW.

If you have any questions about the post, please feel free to contact the Head of Groups and Communities, Karen Hamilton, she will be very happy to talk more about the role with you.

We’re looking for a creative and organised Design Officer to join our Marketing team on a FTC until August 2027. This is an opportunity to play a key role in helping people recognise The National Lottery Community Fund and understand the difference our funding makes to communities across the UK.

Working closely with the Brand Manager and colleagues across Communications and Engagement, you’ll help create clear, accessible and engaging design materials for a wide range of channels. From templates, presentations and reports to campaign assets, event materials and branded guidance, your work will help us tell our story consistently and creatively.

This role would suit someone who has a flare for design and enjoys balancing hands-on design delivery with brand stewardship, working with different teams, managing varied briefs and finding practical creative solutions in a busy organisation.

You might start the day reviewing new design requests from colleagues, then spend time creating branded assets for a campaign, presentation, report or event. Later, you may be advising a team on how to apply our visual identity, updating a template, or working with an external designer to make sure commissioned work is on brand, accessible and delivered on time.

You’ll be expected to balance hands-on design delivery with brand guidance, helping colleagues produce communications that are clear, consistent and engaging.

 

Key responsibilities may include:

• Create high-quality design materials for internal and external communications, across print and digital channels.
• Manage and prioritise design requests, agreeing realistic timelines with colleagues.
• Support the Brand Manager in maintaining the consistency and integrity of the Fund’s visual identity.
• Provide practical design advice to teams across the UK, balancing brand consistency with creative flexibility.
• Design quick-turnaround assets in-house, including presentations, social media graphics, reports, event materials and branded documents.
• Brief and work with external designers, freelancers or suppliers where additional support is needed.
• Ensure design work is accessible, inclusive and appropriate for the intended audience.
• Work closely with communications, content and country teams to support integrated campaigns and projects.

We’re looking for someone with strong practical experience in graphic design, ideally with at least five years’ experience in a design role or similar creative environment. You’ll be confident creating high-quality design work across a range of formats, including digital, print, presentations, reports, social media, campaign materials and event assets.

You’ll need a good understanding of brand identity and be able to apply guidelines consistently while still bringing creative thinking and flexibility to your work. You should be comfortable managing multiple briefs, prioritising your workload and working to deadlines in a busy organisation.

The ideal candidate will have:

• At least five years’ experience in a graphic design role or similar creative background.
• A strong, up-to-date portfolio of design work that you are able to talk through.
• Experience creating materials for both digital and print channels.
• Good knowledge of design software and tools, such as Adobe Creative Suite, Canva or similar.
• An understanding of accessibility and inclusive design principles.
• Strong attention to detail and the ability to produce clear, polished and accurate work.
• Experience working with brand guidelines and maintaining visual consistency.
• Good communication skills, with the confidence to advise colleagues and respond constructively to feedback.
• The ability to manage competing deadlines and work with colleagues across different teams.
• Experience briefing or working with external designers, freelancers or suppliers would be helpful.
• This role can be based anywhere in the UK. You will be expected to travel at least once a month for team meetings, and occasional additional travel may be required to support projects, events or collaboration with colleagues.
• A relevant design qualification, certification or equivalent professional experience would be welcome, but we are most interested in your practical experience, portfolio and ability to create accessible, effective and brand-aligned design work.

 

Interview details:

• Date: w/c 6th or 13th July
• Format: Online
• Location: We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

For an informal discussion about the role, please contact: Ibi Adekoya. For any questions about the recruitment process, please email us.

 

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. If you are selected for interview we will request to view your portfolio before the interview date. 

Your supporting statement should explain how your skills and experience meet the essential criteria below. Your portfolio should include examples of recent design work that show your approach to brand, accessibility, layout, digital and/or print design. We will use your CV, supporting statement and portfolio to assess your application.

 

Essential Criteria:

• At least five years’ practical experience working in graphic design, brand design or a similar creative role.
• A strong and relevant portfolio demonstrating high-quality design across a range of formats, such as digital, print, reports, presentations, campaigns, social media or event materials.
• Experience applying brand guidelines consistently while using creative judgement to adapt designs for different audiences, channels and purposes.
• Strong working knowledge of design tools, particularly Adobe Creative Suite, with confidence using other tools such as Canva or Microsoft PowerPoint where appropriate.
• Good understanding of accessibility and inclusive design principles, with the ability to create clear, user-focused and accessible design work.
• Strong communication skills, with the confidence to advise colleagues on design choices and explain creative decisions clearly.
• Experience commissioning and briefing and working with external designers, freelancers or suppliers where additional support is needed

Desirable Criteria:

• Experience designing for a public sector, charity, non-profit or purpose-led organisation.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Are you a passionate fundraiser who loves dogs?

We’re looking for a Mass Participation Fundraising Officer to maximise our income from all mass fundraising activity, including sporting, challenge and virtual events, and provide our generous supporters with excellent stewardship and care.

What does this role do?

As Mass Participation Fundraising Officer, you will:

• develop and deliver mass fundraising events, with end-to-end coordination of various in person and virtual events, ensuring supporters are at the heart of all activity,
• effectively market events to audiences, ensuring opportunities to fundraise reach the right audiences and sign-up targets are met,
• monitor KPI’s for mass fundraising activity, ensuring there is return on investment and insights are gathered to drive improvements,
• innovate and come up with new ideas, always striving to find new, creative ways to increase income from events,
• support on event days, ensuring our supporters have an fulfilling, memorable experience, while also managing volunteers and health and safety requirements.

Interviews for this role are provisionally scheduled for 9th and 10th June 2026, and will take place on Teams.

Could this be you?

To succeed in this role, you’ll need experience of developing, planning and delivering excellent supporter journeys, providing an inclusive, engaging supporter experience. You’ll need excellent communication skills, some experience of monitoring performance and expenditure, and the ability to problem solve and innovate to drive improvements and generate new ideas. We’re particularly interested in hearing from candidates who have experience in sporting events. A passion for the work we do is essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Philanthropy and Partnerships Officer

Location: London, Hybrid - with a minimum 2 days per week in the office
Hours: Full time - 35 hours per week
Contract type: Permament
Salary: £32,000 per annum

At Tommy’s, we’re working to stop the heartbreak of baby loss. Our Philanthropy and Partnerships team builds the meaningful relationships that make this possible.

We’re looking for a proactive Partnerships Officer to help grow and steward our corporate and philanthropy supporters. You’ll build strong, lasting relationships, helping to create engaging supporter experiences through communications and events. As a new role, you’ll also unite the Philanthropy & Partnerships Directorate by identifying gaps and overlaps, ensuring everything runs smoothly through strong coordination and attention to detail.

To be successful, you’ll be a confident and empathetic communicator who enjoys connecting with people. You’ll be a key person in our team helping to provide an exceptional supporter experience, while making sure the detail behind the scenes is accurate and consistent. You’ll be organised, take pride in attention to detail and bring a proactive, solutions-focused mindset. In return, you’ll gain valuable experience working alongside a range of high-value supporters, learning from brilliant colleagues to develop your partnership skills while contributing to something that makes a real difference to families.

How to apply

Please apply via Charity Job, we wll be closing the ad by midnight, Sunday 21 June. We will, however, be reviewing applications on a rolling basis so please do get in touch as soon as you are able to.

Please include

• Your CV

• A cover letter explaining how you meet the job spec/description.

We regret that we cannot accept any applications without both. Please get in touch if you have any questions.

For a full overview of the role, please see the Recruitment Pack for a detailed job description and responsibilities.

Our client is one of the world’s leading humanitarian organisations working to save lives and build safer futures for communities affected by conflict. Through work in mine action, disarmament and post-conflict recovery, they help people reclaim land, rebuild livelihoods and move forward with safety and dignity.

At a time of profound geopolitical change, shifting donor priorities and increasing humanitarian need, they are creating a new Executive Director, External Affairs role to strengthen the organisation’s global influence, visibility, partnerships and long-term sustainability.

Executive Director, External Affairs

UK/International/Hybrid with regular travel

C. £110,000, with flexibility depending on location

Reporting to the CEO and serving as a member of the Executive Team, this role will bring together policy, advocacy, strategic partnerships, media, communications, philanthropy and income diversification into one coherent external affairs directorate. It is a significant opportunity to shape how the organisation is understood, supported and positioned globally across governments, multilateral institutions, philanthropy, civil society, security and defence audiences, and emerging funding markets.

The Executive Director, External Affairs will lead the organisation’s global voice and external positioning, ensuring the organisation speaks with clarity, authority and impact. They will build high-level partnerships, open new doors, diversify income, strengthen thought leadership and help articulate the relevance of the organisation’s work to humanitarian, security, stabilisation and recovery agendas, while safeguarding the organisation’s humanitarian principles and values.

We are seeking an exceptional senior leader with a strong track record in external affairs, policy, advocacy, partnerships, strategic communications or income generation within a complex international environment. You will bring credibility with senior stakeholders, the judgement to navigate sensitive geopolitical and reputational issues, and the ability to lead experienced, multi-disciplinary teams.

This is a rare opportunity to take on a newly created executive role at the heart of a globally respected organisation, helping ensure the organisation remains influential, sustainable and future-ready in a rapidly changing world.

Closing date: 25.6.26

Preliminary Interviews: 6-9.7.26

Final Interviews and assessments: From 14.7.26

To learn more about the opportunity and recruitment process, please follow the link below for the full appointment brief.

Finance Business Partner: £65,800 - £77,500 | Birmingham | Hybrid

For Europe's largest infrastructure project, based in Birmingham, we're recruiting a Finance Business Partner for the Corporate Services Directorate. Working within central finance, this role reports to the Head of Finance and provides financial support and critical analytical challenge to directorates including HR, IT, Finance, Procurement, Facilities to ensure the organisation achieves financial targets and delivers value for money within the budgets set by the comprehensive spending review.

Main Duties:

• Responsible for looking after a portfolio of directorates (HR, IT, Finance, Procurement, Facilities) and the corporate expenditure in the monthly financial accounts
• Drive consistent month-end reporting and review of all Corporate Directorate (c£200M)
• Lead business planning and forecasting processes, providing guidance on planning principles and expectations
• Provide Workforce Actual costs and forecast information to inform programme estimates
• Challenge budget holders to achieve workforce objectives
• Review financial endorsement of Change and Investments, provide assurance to Finance Director that reporting expenditure and contract payments are appropriate
• Work to NAO Audits as required; Liaise regularly with Corporate Directors, Procurement and Supply Chain, Business Managers, Finance Teams and Corporate Finance Teams

Person Specification:

• CIMA, ACCA or ACA qualified with strong experience of supporting annual business planning, budget setting, and forecasting processes
• Strong skills in business partnering non-finance managers including working with Service / Operational Directors, budget holders, Business Managers, HR, and wider Finance teams
• Knowledge of Oracle accounting systems or other similar ERP systems
• Ability to use Excel to analyse large and complex data sets and provide useful management information
• Ability to critically review and challenge forecasts, assessing affordability, value for money and the impact om programme delivery
• Ideally experience from construction, travel, rail or infrastructure would be great!

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

• £68,692 per annum
• Full-time, 35 hours per week
• Permanent contract
• This role is available as a job share, subject to appointing two suitable candidates
• West Midlands

About the role

Home-based role within the relevant region, or within reasonable travelling distance to meet the requirements of the post (subject to meeting homeworking assessment requirements, including a minimum broadband speed of 18Mbps and a dedicated space to work from).

An opportunity has arisen for an enthusiastic and dedicated individual to join the Employee Relations and Union Services in the CSP as a full time Senior Negotiating Officer (SNO) for the West Midlands region. This is a challenging, but very enjoyable role which will see you: 

• Supporting, advising and training the network of stewards, safety representatives and equality representatives in the West Midlands region. 
• Advising and supporting stewards to manage their own casework, whilst managing your own caseload of employment relations issues, including but not limited to dicisplinaries, grievances, sickness absence, HCPC and legal cases. 
• Attending and representing the CSP at strategic regional forums such as regional Social Partnership Forum’s and Integrated Care Board’s/Integrated Care System’s.

You will be working in a wider team of Senior Negotiating Officers and organisers, whilst also working in a cross directorate fashion to deliver on the local priorities for members.

We are looking for an individual with significant experience and a background in the trade union movement. They should be dedicated to achieving the best outcomes for members and to building the membership and activism levels in the CSP.

You will have excellent written and verbal communication skills with an ability to problem solve. You will also have experience in advocacy and representing members and have a thorough understanding of the current issues facing CSP members. You will also be expected to be able to display excellent trade union knowledge.

*This role is available as a job share, subject to appointing two suitable candidates. 

**Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. 

Working arrangements

Flexible working

We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs. 

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information. 

We offer an excellent benefits package, including:

• 27 days’ annual leave plus bank holidays (pro rata)
• Office closure between 25 December and 01 January
• A generous pension scheme with 12% employer contribution

How to apply

Please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

As part of the application process, candidates will be asked to provide written responses to five criteria, which can be found in the Candidate Information Pack.

• Closing date: 10am, 11 June 2026.
• Shortlisting outcome: W/C 15 June 2026.
• Interview date: 23 June 2026 (in person at the CSP London office).

Equality, Diversity and Belonging

Accessibility and adjustments

To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact HR, and we will work with you to meet your needs.

Disability Confident Scheme

As part of the Disability Confident Scheme, candidates who declare a disability and meet the six essential criteria we have selected will normally be shortlisted for interview. There may be occasions, such as having a high-volume of applications, where it is not possible to interview all Disability Confident candidates who meet the six selected essential criteria for the role. We may wish to limit the overall numbers of interviews offered to both candidates with and without disabilities. In these circumstances, we will ensure that a proportionate number of disabled candidates are shortlisted for interview.

Our commitment to equity, diversity and belonging

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website. 

NO AGENCIES

• Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
• Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
 
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
 
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
 
 
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
 
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
 
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.

About the Role
 
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
 
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
 
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.

Key Responsibilities
 

• Act as the first point of contact for student enquiries and complaints via phone and email
• Manage requests including deferrals, exemptions and cancellations
• Process applications for reasonable adjustments and special considerations in line with policies
• Liaise with exam platform providers to support exam delivery and resolve queries
• Support and administer misconduct and compliance-related processes
• Maintain accurate student records and ensure data is handled in line with requirements
• Produce and issue student newsletters (minimum six per year)
• Update website content and manage student-facing communications
• Support social media and engagement channels, including LinkedIn

 
 
Skills / Experience Required
 

• Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
• Strong attention to detail and ability to follow structured procedures consistently
• Experience reviewing applications or documentation and making decisions within clear frameworks
• Excellent written communication skills, with the ability to produce clear and accurate content
• Confident managing high volumes of enquiries while maintaining a professional and supportive tone
• Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
• Ability to support individuals in sensitive situations with empathy, while adhering to policies
• Strong organisational skills and ability to manage multiple processes simultaneously
• Experience using systems and managing data; confidence updating websites or content platforms
• Able to adapt communication style across different audiences and formats

 
 
To Apply
 

• To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you a confident communicator who enjoys building relationships and creating engaging content for a wide range of channels?

Are you passionate about the power of community organisations to improve lives?

If so, we have an exciting opportunity in our Communications & Engagement directorate, where you'll play a key role in delivering impactful communications focused on our Dormant Assets funding in Northern Ireland.

In addition to National Lottery funding, The National Lottery Community Fund distributes funding through the Dormant Assets scheme. Dormant Assets funding in Northern Ireland supports community organisations to become more sustainable and resilient, strengthening areas such as governance, digital capability and organisational development.

Background on Dormant Assets NI

In addition to being a distributor of National Lottery funding, The National Lottery Community Fund distributes money released for social purpose as laid out in the Dormant Bank and Building Society Accounts Act 2008 and the Dormant Assets Act 2022.

This legislation enables funds from dormant bank accounts and other financial products to be channelled towards good causes in the United Kingdom through an independent body called the Reclaim Fund.

Funds are distributed to The National Lottery Community Fund, which in turn makes them available for good causes in England, Scotland, Wales and Northern Ireland. Each devolved administration issues policy directions on how these funds are to be used.

The policy directions issued by the Department of Finance in September 2019 directed The National Lottery Community Fund to establish Dormant Assets NI to build capacity, resilience and sustainability in the third sector across Northern Ireland.

Responsibilities

​Working within the Communications Strategy team, you’ll lead communications activity for Dormant Assets NI. You will focus on raising awareness of the programme, engaging with organisations and sector networks, and sharing learning and impact through a range of channels.

The role combines proactive communications, relationship building, and close working with Policy and Engagement colleagues to support meaningful engagement with the voluntary and community sector. Responsibilities will include:

• Working with the Communications team, lead on communications activity for Dormant Assets NI, including regular funding announcements and programme milestones, ensuring messages reach the right audiences through appropriate channels
• Building and maintaining relationships with sector bodies, networks and specialist media, working closely with colleagues across the organisation, including Policy and Engagement, to amplify awareness of Dormant Assets funding.
• Working closely with the Dormant Assets NI team and the NI Customer Engagement team on the planning and delivery of grant-holder and learning events (in-person and virtual).
• Working with the Fund’s media team, you will lead on announcements, handle dormant-assets-related press requests, and contribute to reactive communications where required.
• Developing impact-focused content, including case studies, newsletters, and web content to demonstrate programme outcomes and learning.
• Planning, writing and scheduling social media content to proactively promote Dormant Assets funding, impact and learning.
• Working directly with grant holders to gather stories of impact, quotes and visual content, including site visits to supported organisations.
• Liaising with the Department of Finance, Reclaim Fund and partners to support programme visibility, stakeholder communications, project visits and photo opportunities.
• Contributing to reporting and accountability requirements, including quarterly updates for the Reclaim Fund, reporting to the Department of Finance, and using internal systems and CMS tools to maintain accurate records and project summaries.

About you

You are a confident and engaging communicator with strong written and verbal communication skills.

You enjoy building relationships and working with a wide range of people and organisations.

You may already have experience working with, or communicating with, the voluntary, community and social enterprise sector, or be keen to deepen your understanding of the sector and the context in which it operates in Northern Ireland.

You can plan and deliver communications activity using a variety of channels and adapt your approach to suit different audiences.

You are organised and proactive, with strong project management skills and the ability to manage a busy and varied workload.

You are collaborative, approachable and motivated by supporting the work of organisations that contribute to stronger communities.

Interview Details:

Interview Date: 29 June 2026

Format: Virtual

Location: Northern Ireland, Hybrid with office based in Belfast

If you would like an informal conversation about the role specifically, please contact the recruitment team.

For any questions about the recruitment process, please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. 

Essential

• Strong communications skills, both written and oral.
• Experience in delivering integrated communications activity, using a variety of channels and methods.
• Ability to work with a wide range of stakeholders and to develop strong relationships.
• Strong organisational and project management skills, with the ability to manage competing priorities.
• A good understanding of Northern Ireland’s voluntary and community sector, public policy environment and the context in which Dormant Assets NI operates.

Desirable

• Experience of working in or communicating with the voluntary, community and social enterprise (VCSE) sector.
• An understanding of third sector networks, media and stakeholders in Northern Ireland.
• Experience organising both in-person and virtual external meetings and networking events.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Interview Date: Thursday 11th June 2026 & Friday 12th June 2026

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Philanthropy Lead at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service
Solace is embarking on a new five-year fundraising strategy, with ambitious plans to double fundraised income to £3m by 2031. This voluntary income plays a pivotal role in the financial wellbeing of the charity, enabling us to do more to support the thousands of women and children who come to us each year as a result of violence against women and girls.

Fundraising at Solace works closely with colleagues responsible for winning and managing statutory funding contracts, and is situated within the Business Development Directorate, alongside our award-winning Communications, Partnerships & Public Affairs teams. You will collaborate with colleagues within Fundraising, including Corporate, Individual Giving and Community, as well as across the organisation including senior leadership and Solace’s wider support and volunteer networks such as trustees and its lived-experience-led Shadow Board.

About the Role

Philanthropy has been identified as a key opportunity and will play a central part in future income growth. In this newly created role, you will lead the establishment and growth of philanthropy fundraising for Solace. Responsible for building and managing relationships with high-net-worth individuals, advisors, senior volunteers and trusts and foundations, you will use your entrepreneurship and excellent communication and influencing skills to secure and steward committed, high-value, mutually rewarding funding partnerships for Solace.

About You

You will be someone who is committed to the Solace values and is an experienced philanthropy fundraising expert who will embed best practice, and grow and nurture the relationships that drive sustainable income growth. As well as managing a portfolio of donors and prospects with major gift potential, you will work closely with colleagues and allies to build a culture of philanthropy.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Team: Philanthropy & Partnerships 

Location: Homebased with some travel for meetings & events 

Work pattern: 35 hours per week, Monday - Friday 

Salary: Up to £49,149.84 per annum 

Contract: Fixed term for 12 months 

We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Corporate Partnerships Development Manager: 

• The Corporate Partnerships Development Manager will play a key role at Cats Protection by raising new and transformational funds in support of the organisation’s 10 year strategic objectives.

• The role will lead the Corporate Partnerships new business team, to build profitable, multiyear relationships with companies, ensuring propositions are maximised and new partners onboarded to the highest standards 

About the Corporate Partnerships team: 

• We sit within the Marketing & Income Generation directorate. 

• The corporate partnerships team is split between new business and account management, made up of driven, passionate and dynamic corporate fundraisers 

• We currently have a team of one full time and one part time Senior Corporate Partnerships Development Officers in new business. On account management side our team consist of a Corporate Partnerships Development Manager, Corporate Partnerships Account Manager and Corporate Partnerships Officer. This is in addition to a Lead Corporate Partnerships Manager who oversees the entire corporate partnerships team. 

What we are looking for in our Corporate Partnerships Development Manager: 

• Significant experience of developing relationships and raising money from new businesses and other corporate organisations. 

• A demonstrable track record of delivering significant financial results against agreed targets and timescales. 

• Experience of leading fundraising teams to deliver and drive income and growth 

• Significant experience of managing a diverse range of stakeholders and relationships at a variety of levels 

• Excellent organisational and planning skills with the ability to manage multiple conflicting priorities. 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service. 

• Salary Finance, which empowers you to take control of your financial wellbeing. 

• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 3rd June 2026 

Virtual interview date: Week commencing 8th June 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview via Microsoft Teams 

3. Final stage presentation (dependent on first stage interviews) 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

We’re looking for an exceptional Associate Director of Fundraising to lead one of the most ambitious and high-performing fundraising teams in the sector.  

At Blood Cancer UK, our fundraising is in a strong position. Over the last five years, we’ve doubled our income, achieved growth across every fundraising discipline, successfully launched new products, and reached new audiences.

We have fantastic momentum and the ambition to go even further. You would be joining us at an especially exciting time – we’re in the early stages of our first-ever major appeal and have already secured more than £8 million towards our £25 million target. Backed by a highly engaged and well-connected appeal board, this campaign has huge potential across Fundraising, but especially our high value audiences.

We’re looking for an experienced and confident high-value fundraiser — someone who can build authentic relationships with senior and influential supporters, open doors, and inspire people to be part of something transformative.

Alongside this, you’ll oversee our thriving mid-value and legacy fundraising programmes and help us deepen engagement with supporters across the UK.

Our community is the heartbeat of our organisation: passionate, determined people, often with a personal connection to blood cancer and a powerful desire to make a difference. With around five million people affected by blood cancer in the UK, the opportunity to grow our reach and impact is enormous.

You’ll bring ambition, passion and high standards, with the ability to lead and inspire a large, talented team of nearly 50 people. Collaboration will come naturally to you — you’ll build strong relationships across the organisation and be a key member of the Blood Cancer UK leadership team, creating a culture where people feel inspired to be their best.

Most importantly, you will make a real difference to the lives of people affected by blood cancer.