Directorate support officer jobs

Contract: Fixed Term, 12 month contract

Salary: £29,849 - £35,493 per annum

Closing Date: Monday 16th February 2026

Interviews will be held week commencing 23rd February 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.

The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.

The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.

The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.

These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.

There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.

About you

· Experience of working in Supporter Care or customer focused team

· Excellent organisational skills, with the ability to plan and work to tight deadlines

· Excellent written and verbal communication skills

· Excellent interpersonal and relationship building skills

· Ability to work well with others and on your own initiative

· Ability to investigate and resolve problems

· Ability to be flexible and switch between tasks as needed

· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable

· Basic understanding of GDPR and Data Protection

What you’ll be doing

· Interacting with existing and prospective supporters via multiple communication channels

· Resolving complaints in line with our policy, escalating feedback where necessary

· Listening to and quality checking calls handled by the third-party contact centre

· Supporting with required training of the third-party contact centre call handling team

· Processing fundraising donations

· Maintaining supporter records on the Raiser’s Edge CRM system

· Helping to ensure team processes are accurate, efficient, and up to date

· Helping to ensure the team meets its service SLAs and KPIs

· Maintaining a good understanding and working knowledge of new sector regulations

· Supporting the delivery of strategic projects in line with the Supporter Care strategy

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).

· Private Medical insurance

· Income protection

· Employer pension contributions of 5%

· Access to Cycle 2 Work loan scheme

· An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!

We are seeking a highly organised, analytical and proactive Project Officer to join our Professional Standards team at the Royal College of Radiologists (RCR).

This is a fantastic opportunity to contribute to work that directly shapes clinical practice and supports radiologists and oncologists in delivering safe, high quality patient care.

The Professional Standards team leads the development of professional guidance and resources used across imaging and cancer services. As Project Officer, you’ll coordinate multiple projects from initiation through to publication, collaborating closely with clinical experts, College Officers and colleagues across the organisation. If you thrive in a dynamic environment, enjoy problem solving, and have exceptional attention to detail, we’d love to hear from you.

What you’ll do

• Coordinate multiple guidance and standards projects from start to finish.
• Support clinical working groups with meetings, actions and project documentation.
• Contribute to drafting, editing and quality checking medical guidance.
• Manage version control and ensure documents are clear, accurate and publication ready.
• Work with teams across the organisation to support dissemination, evaluation and review of resources.

What you’ll need

• Strong project planning and coordination experience.
• Knowledge of project management principles and systems.
• Excellent written communication and advanced Microsoft Word skills.
• Exceptional accuracy, attention to detail and organisational ability.
• Confidence working independently, managing competing deadlines and solving problems.
• Strong stakeholder communication skills and a collaborative mindset.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Do you want to help keep a busy dog-loving workplace running smoothly?
We’re looking for a Facilities and Post Room Coordinator to support the day-to-day operation of Dogs Trust’s London office. You’ll manage incoming and outgoing mail, maintain supplies and equipment, and assist with facilities tasks to ensure a safe, welcoming, and well-functioning environment for staff and visitors.

What does this role do?

As a Facilities and Post Room Coordinator, you'll: 

• Coordinate facilities contracts, office supplies, and related purchase orders and invoices.
• Provide support to colleagues and visitors, including meeting room setup, AV assistance, and reception cover.
• Manage incoming and outgoing post and couriers, ensuring timely distribution and deliveries.
• Maintain communal areas, monitor stock, report building issues, and carry out First Aid and Fire Marshal duties.

Interviews for this role are provisionally scheduled for Tuesday 24th February, and will take place on Teams.

Could this be you?

You’ll have experience in a busy administrative environment, delivering excellent customer service with strong communication and interpersonal skills. Highly organised and proactive, you’ll be confident managing multiple tasks, willing to undertake First Aid and Fire Marshal training.
 

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Please note, Dogs Trust is a wholly independent organisation, free of association with any political party. Our independence is critical, as it allows us to pursue our mission to campaign on dog welfare issues, on behalf of the UK’s dogs and their owners. For our public affairs roles, the ability to display political neutrality in the public eye or when working with MPs is essential.

Chelsea / Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care. 
• Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
• Accurately recording and processing donations, and updating supporter records on our database.
• Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs. 
• Managing invoices and helping with campaign reporting.
• Supporting the team with administrative tasks.
• Working with colleagues and volunteers to deliver the best possible supporter experience.

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to prioritise, manage multiple tasks, and meet deadlines.
• A proactive, flexible approach and willingness to support the team as needed.
• Good working knowledge of Microsoft Office (experience with customer databases is desirable).
• Commitment to providing outstanding supporter care and working in a supporter-focused environment.

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. 

Salary: £32,000 - £34,000 per year

Contract Type: Two-year fixed term contract, with possible scope to extend subject to budget considerations

Location: UK (minimum 2 days per week in the London office)

Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours

Reporting to: Xavier Banson, Senior Communications Manager (Brand and Digital)

HOW TO APPLY

Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on Sunday 1st March via the Application link on Workable.

Your covering letter should outline:

• Your motivations for applying to this role and what about our mission resonates with you.
• Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description. 
• How this role fits into your career plans.

INTERVIEW STAGES

The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):

• First-round interview w/c 9th March.
• Second-round interview w/c 16th March.

Candidates will be asked to prepare a presentation (10-12 minutes maximum) on managing a digital communications calendar. Candidates should allocate no more than 3 hours to prepare this task.

• Final interview with the CEO.

ABOUT THE ROLE

Mission 44 exists to drive change so that every young person can thrive in school and access great careers in STEM. As our work expands, so too does our need to tell stories that highlight the barriers young people face, demonstrate solutions, and inspire action. This exciting new role reflects our ambition to expand Mission 44's voice and enhance engagement across our digital channels.

As the Digital Communications Officer, you will play a key role maintaining Mission 44’s digital presence across our website, social media platforms, and email marketing. You’ll help to create high-quality, impactful content that connects diverse audiences to our mission and elevates the voices of young people within our network. Working collaboratively across the organisation, you’ll distribute content across digital platforms, ensuring our communications are timely, forward-looking, and aligned with Mission 44’s brand.

You’ll also use data and analytics to optimise digital output, track performance, and spot emerging trends - proactively identifying opportunities to grow reach and engagement. From planning and scheduling content to supporting campaign delivery and evaluation, you’ll help strengthen our storytelling and ensure all our digital platforms are being used to drive long-term, systemic change for young people.

We’re looking for someone creative, proactive, organised, and detail-oriented, with a passion for championing youth voices. You’ll thrive in a fast-paced environment, supporting multiple projects with confidence, and bring fresh ideas that help Mission 44 stand out across the digital landscape. If you’re motivated by impactful storytelling and want to be part of an ambitious team, we’d love to hear from you.

Requirements

DIGITAL PLATFORMS & CONTENT MANAGEMENT (50%)

• Manage Mission 44’s communications calendar, ensuring timely and consistent content across website, email newsletter, and social media channels.
• Coordinate content scheduling, publishing and distribution to maximise reach and engagement.
• Maintain and update the Mission 44 website to meet organisational and audience needs, including publishing content and ensuring accuracy and consistency.
• Ensure our digital communications are consistent with compliance best practice, including as it relates to data protection and safeguarding.

CONTENT PRODUCTION (20%)

• Support the planning and delivery of creative content and digital campaigns to drive engagement and increase impact.
• Lead on producing branded digital assets, including graphics, reports, presentations, newsletter and social media content, ensuring alignment with Mission 44’s brand guidelines.
• Work with internal teams and external partners to gather content, stories, and case studies.

MONITORING, REPORTING & INSIGHTS (20%) 

• Monitor, analyse, and report on digital performance using tools such as Google Analytics and Sprout Social.
• Share regular insights on latest digital trends and audience engagement, making proactive and data informed suggestions.
• Monitor social media activity, media mentions, sector news, and partner content, flagging relevant updates, risks and opportunities.

ADMINISTRATION & INTERNAL COMMUNICATIONS (10%)

• Provide administrative support including scheduling meetings, storing data and documentation, and wider coordination across the communications team.
• Share regular internal updates on digital activity, performance, and media coverage to support cross-team collaboration and alignment.
• Maintain records and systems to ensure effective content management and reporting.

ESSENTIAL 

• Experience managing digital platforms including websites, email marketing (e.g. Mailchimp), and social media channels.
• Passion for creative storytelling and knowledge of latest digital trends.
• Strong content creation skills, including copywriting and use of design software (e.g. Canva, Adobe).
• Experience using analytics tools such as Google Analytics and social media management platforms (e.g. Sprout Social).
• Excellent organisation and time management skills, with the ability to manage multiple priorities.
• Strong attention to detail and commitment to brand consistency.
• Good communication and collaboration skills.
• Insight into data protection as it relates to digital communications.

DESIRABLE

• Experience working in the charity, education, or youth sector.
• Familiarity with content management systems (CMS).
• Basic knowledge of SEO and digital best practice.

PERSONAL QUALITIES  

• Passionate about supporting and empowering young people from every background to thrive.
• Committed to storytelling that amplifies the voices of young people around the world.
• Resilient and adaptable, with the ability to navigate uncertainty and shifting priorities with confidence.
• Highly organised and able to maintain high-quality output whilst working in a fast-paced environment.
• Ability to work independently and also as part of a dynamic team; self-motivated and proactive.

Benefits

• Enjoy 28 days annual leave, plus a day for your birthday
• Use our cycle-to-work scheme and free gym access
• Save for retirement with our generous pension package
• We finish every Friday at noon in August
• Optional health insurance and acccess to an EAP
• Professional development budget of £1k
• Unlimited volunteering leave, as agreed with your manager
• Wellbeing allowance to spend in whatever way works for you
• Competitive parental leave package

We are looking for someone with excellent communication and organisational skills to support with developing and communicating policy positions that contribute to the charity’s key strategic objectives.

In this dynamic role, you’ll work as a core part of the team and across the wider organisation to coordinate and draft responses to consultations and lead on responding to policy enquiries.

Your ability to influence and work together with others will help you to succeed as Policy Officer to learn from colleagues and external networks in order to contribute to policy positions, confidently represent Diabetes UK and influence others appropriately.

You will also be keen to seek out opportunities to develop your knowledge and skills and have an appetite to develop expert knowledge in particular policy areas.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and make a positive difference to the lives of people impacted by the condition.

Hours: Full time (30 hours over 4 days)

Location: Flexible across England, Wales and Northern Ireland 

Salary:  Regional £49,202 to £53,252 per annum, or London £52,500 to £56,550 per annum

(London salary applicable to candidates who live in London or are based in the London office a minimum of two days a week)

The role: 

This is a great opportunity to join the UK’s biggest grassroots network dedicated to protecting people and planet at a critical time for our world.

We’re looking for an experienced high value fundraiser and team leader to join Friends of the Earth as our Head of Major Giving. The role will focus on growing income and leading our passionate and well-established high net worth team, which covers Philanthropy, Trusts and Foundations and Strategic Partnerships.

You’ll be responsible for developing the Major Giving strategy, retaining our loyal supporters and attracting new, long-term funders by refreshing the stewardship and cultivation programme to encourage deliver on our growth plans in line as we develop a new strategy to answer the challenges in the external environment and ensure that we have the funds to respond to the crises of climate, nature and inequality.  

We are developing a new organisational strategy, building on our proud history of working with communities to achieve change. We have longstanding partners and loyal supporters to bring with us as we evolve to meet the challenges and deliver the urgent action needed to deliver our mission.

Key Skills and Attributes we’re looking for: 

• Experience of motivating and inspiring team members to achieve high, sustainable performance.  
• Collaborative and skilled at working cross organisationally and building strong internal relationships.
• A good networker and ability to work in true partnership with grassroots organisations and funding partners.
• Demonstrable experience of significant income growth and pipeline development.
• Experience of, or knowledge of campaigning organisations would be an advantage as well as organisations going through strategic change.

The team: 

The Major Giving team consists of 12 people with five direct reports, leading the sub-teams of Philanthropy, Trusts and Foundations, Strategic Partnerships and our Events function. Your team sits within the Income Generation Directorate, and you’ll work closely with colleagues across that Directorate and with our Policy & Campaigns  Engagement and Community & Network Directorates. You will play a key role in promoting a culture of philanthropy and partnerships across the entire organisation as together, we strive to create lasting change in the fight against climate and nature crisis.

For more information, please see the detailed candidate information pack.

Closing date: Monday 23rd  February 2026 (23:59). 

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, additional leave for sustainable travel, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.

We are looking for a dynamic Senior Research & Analysis Officer to manage and deliver information, data, and analysis to help Youth Futures build evidence for impact.

This is an opportunity for a researcher with excellent data analysis, trial design and data skills to work widely across a busy and ambitious directorate, helping us understand and address youth unemployment in England.

Working with two teams in the Impact and Evidence Directorate, you will gain experience and contribute meaningfully across a range of research and evaluation activities.

• You will work with the Head of Evaluation and Principal Economist to support the design, delivery and management of data systems; scope, commission and manage high-quality evaluations; and conduct data analysis and quantitative social and economic research.
• You will also use your analytical expertise to extract insights from data, identify trends, and liaise with policy and communication teams to prepare outputs for external use.
• You will support the work of YFF’s evaluation team in generating new evidence for employment support programmes and Employer Practice through impact evaluations, including Randomised Controlled Trials.
• The role also offers opportunities to work on data visualisations for effective communication of data and research insights.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

We have an exciting opportunity for a natural relationship builder to work with some of our most generous individual supporters – and to find new ones!

In this dynamic role within a small and friendly team, you’ll be involved in a range of exciting philanthropic relationships, both leading your own portfolio, and supporting on some of our biggest philanthropic partnerships.

We’re looking for someone who can deliver personalised donor experiences and programmes, collaborate with colleagues across our organisation, and build strong, long-lasting relationships.

Your ability to influence and inspire others will help us change the lives of people living with diabetes across the UK. Join us and be a part of something truly transformative. Together, we can create world where diabetes can do no harm.

At Samaritans we rely on supporter donations to save lives.​

We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.

In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.

If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.

​

Contract terms:

£28,000 - £30,000 per annum plus benefits

Full Time

Fixed Term Contract (18 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

​

What you’ll do 

Engage with supporters by answering their enquiries

Thank supporters for their donations

Process all donations received by post, phone and BACS

Identify and implement opportunities to build supporter engagement

Record and report on positive and negative supporter feedback

Maintain accurate supporter records

Welcome and steward new supporter enquiries​

​

What you’ll bring

Strong customer service experience and mindset

Great communication skills, including telephone, e-mail and letter writing

Ability to manage a varied workload

Experience analysing information to make objective decisions

Confidence in negotiating and influencing

Great time management​

Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)

Experience working with a CRM database (desirable)

Knowledge of card payments and Direct Debit processes (desirable)​

Full Job Description and Person Specification here

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

​

​Applications close: 17th February 2026 at 09:00am

Interviews: w/c 23rd February 2026

Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. 

As the compassionate first point of contact, you'll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office.

More about the role

In this role, you’ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism.

Key responsibilities include:

· Handling complaints from service users with empathy, professionalism, and attention to detail.

· Documenting and investigating complaints and supporting timely resolutions.

· Responding in writing to enquiries and feedback across letters, email, and social media.

· Resolving enquiries and requests promptly, escalating complex issues where needed.

· Staying up to date with Blue Cross initiatives and campaigns to provide accurate information.

· Acting as a brand ambassador, promoting our mission and values in every interaction.

· Processing telephone donations accurately and compliantly.

· Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach.

This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners.

This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm.

About you

You’ll bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you’ll be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion. 

Knowledge, skills, and experience 

· Customer service experience within a busy office or call centre environment  

· The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries 

· A calm, confident telephone manner  

· Demonstrable resilience and experience of dealing with distressed and angry enquirers  

· Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems  

· Experience of handling complaints  

· Excellent communication skills, both written and verbal  

· The ability to self-manage while working collaboratively as part of a team  

· The ability to demonstrate understand and apply our Blue Cross values 

Desirable knowledge, skills, and experience 

· An understanding of basic animal welfare  

· An understanding of confidentiality and the Data Protection Act 

· Experience working with CRM or ticketing systems

· Previous experience of working in the charity/voluntary sector 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:

· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.

· Pension scheme with enhanced employer contribution 

· Life assurance 

· Unlimited access to an employee assistance programme

· Programmes for physical and mental wellbeing support

· Free access to GP via MetLife

· Recognition scheme

· Annual volunteer days 

· Claim for professional fees

· Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

We are recruiting for three fixed-term User Research Officer roles for our Digital Team. Two 23-month contracts and one 12-month contract.

This is an exciting opportunity to join The National Lottery Community Fund, and develop your skills as a User Research Officer within a multi-disciplinary team.

You’ll conduct user research to help us understand the needs of both the people who apply for our funding, and our colleagues who manage that funding. Your insights will inform the design of new systems and improvement of existing ones, ensuring that we make changes based on real user needs.

Working within our Digital Team, you’ll also have opportunities to collaborate with and learn from a thriving group of designers and researchers who love sharing knowledge and experience. We’ll offer you support to develop your research and design skills, and opportunities to take part in training and communities of practice.

You’ll need some practical experience of qualitative research methods, and of designing and running research. This could be from working in user research or user experience design. But we’d also welcome applications from people with similar experience from professional work, academic work, or study in fields like:

• human-computer interaction
• user-centred design
• psychology
• ethnography
• social research

The responsibilities of the job include:

• Designing and running user research to help us improve our existing digital services and design new ones.
• Recruiting participants for research.
• Analysing qualitative research data.
• Presenting findings to Digital team colleagues, and stakeholders from the wider organisation.
• Collaborating in a multidisciplinary team, and supporting colleagues’ design work by helping them understand what users need.
• Contributing to our user research and design community – taking part in team meetings and providing feedback on prototypes and other design work working in a collaborative and inclusive way.

Interview Details:

Interview Date: Virtual interview – 23rd or 24th February

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Tuesday 27th January 2026,  from 11am to 11:45am. To register or ask any questions please email us.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Passionate and knowledgeable about user-centred design, and digital ways of working.
• Experience of designing and running user research or other qualitative research studies, and a good understanding of when and how to use different research methods.
• Experience of analysing qualitative research, and turning it into clear insights that others can understand and use.
• Confident in explaining research findings to others, verbally or in writing.
• Good at collaborating, involving colleagues in research activities and contributing to shared planning.

Desirable Criteria:

• Experience of standing up for the needs and perspectives of users.
• A good understanding of inclusion and accessibility for digital services.
• Knowledge of agile working and the roles in a multidisciplinary digital team.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Title: Marketing Manage

About BookTrust

BookTrust is the UK’s largest children’s reading charity. Each year we reach over 1.3 million children and families across England, Wales and Northern Ireland, delivering evidence-informed programmes that make a measurable difference to children’s reading behaviours.  

Our work is rooted in the belief that every child deserves the chance to enjoy reading and all the lifelong benefits it brings. Children who read regularly are happier and healthier, they form stronger bonds, they are more creative and enjoy more success in life.

BookTrust’s most recent strategy, "Reading for a brighter future", sets out our mission - to get children from low-income households and vulnerable family backgrounds reading regularly and by choice. What we do has never mattered more; or been more needed.  

We deliver our mission through evidence-based interventions, with a strong focus on children in the early years and their families. Our carefully selected books and well-researched programmes are delivered by a network of over 30,000 local partners, bringing the magic of reading to children in every community in England, Wales and Northern Ireland. We work with every local authority across England and Wales, as well as health visitors, schools, libraries, social workers and early years workers. We also have an excellent and increasingly diverse community of children’s authors and illustrators and committed and expert support from publishers.  

Everyone at BookTrust is committed to our mission, and are passionate about the real difference that shared reading from the earliest days can make. We are a genuinely family/life-friendly organisation, offering a caring workplace with supportive and expert colleagues.

Job summary

We’re looking for a Marketing Manager to join our team to create, deliver and analyse integrated marketing plans that utilise the full marketing mix to extend the reach and maximize the sales of BookTrust’s traded reading programmes to schools.

In this role, you’ll be responsible for using data and insight to develop and deliver marketing activity to support a wide range of BookTrust campaigns, events and initiatives to meet our ambitious targets. You’ll establish an ongoing evaluation process and utilise sector and customer insight to continually improve our marketing. 

Experience of working across multiple campaigns in an agile way and prioritising your workload effectively is essential. 

The ideal candidate will have a breadth of marketing skills and experience and a proactive and collaborative approach to working with colleagues across the charity to deliver marketing campaigns and activity to a consistently high standard. 

The successful candidate must have at least three years of marketing experience, have previously worked in a B2B, traded and/or commercial marketing role at a similar level including people management experience.

Full details about the role and candidate requirements can be found in the attached Job Description. 

Application deadline: 23:59 on Friday 20 February 2026.

We may choose to close applications early if we have received sufficient numbers of quality applications, so please don’t wait until the closing date to apply.

How to apply: Please apply via our vacancies website along with your CV and covering letter explaining why you think you are the right candidate for this role and highlighting any experience that may support your application. Your covering letter should not be longer than 700 words.

Shortlisting and interview schedule: 

• Shortlisting will take place w/c 24 February.

• First interviews will take place on Wednesday 4 March and Monday 9 March.

Please note: As part of the selection process, shortlisted candidates may be invited to attend a second interview to further assess suitability for the role.

Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.​

About you:

This is a terrific opportunity to play a fundamental role as Research Communications Manager at Muscular Dystrophy UK’s in developing and shaping our research communications ensuring the timely and proactive communication of our research impact.

• You will have a strong ability for explaining research and science to a lay audience. 
• You  will also proactively identify communication opportunities and ideas for engaging content to promote and publicise our research projects.
• You will work closely with teams across the organisation providing them with information about our research activity to support their work.
• You will manage the charity’s research information service, our Research Line.
• You will work with the Director of Research and Innovation and Director of Marketing and Communications to lead the development of our research communications plan.​

Your Cover Letter Guidance
When submitting your application, please ensure your cover letter provides clear evidence of the following:

• Experience of communicating scientific and clinical information to a range of target audiences
• Proven experience in communicating complex research topics to a lay audience
• Excellent interpersonal skills with an ability to build effective relationships internally and externally
•Proactive and able to identify communication opportunities and ideas for content in a range of formats
• Excellent copywriting, editing and proof-reading skills with ability to create written content for a range of audiences, especially lay audiences

Your cover letter should demonstrate how your background aligns with these criteria, using specific examples where possible.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Values and behaviours:

• A positive attitude and approach that reflect the charity’s values.
• Seek opportunities to contribute to the development of the charity.
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
• Always demonstrate role model behaviour.
  
   

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes ​great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: We operate a hybrid model (home and office, London SE1). ​

Closing date: Monday,16th February

NB Interviews likely to be held on Tuesday, 24th February and Wednesday, 25th of February

Please download the job description to see full role responsibilities

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