Directorate support officer jobs

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions
reflect professionalism, empathy, and efficiency.

Key Responsibilities:

Provide a positive image of Stoll to its customers, stakeholders, and other relevant outside bodies.
Provide input to the Corporate Plan and Team Plans through participation in Organisational, Departmental and Team Meetings.
Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested.

Specific Responsibilities:

• Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
• Respond promptly to resident inquiries and resolve issues efficiently and professionally.
• Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
• Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
• Monitor contractor performance and follow up on incomplete or delayed works to
  ensure service quality and resident satisfaction, whilst keep thing customer informed.
• Manage resident move-ins and move-outs, including inspections and addressing any
  defects.
• Ensure accurate and thorough logs are maintained and monitored from issue inception
  to satisfactory resolution.
• Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
• Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
• Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
• Provide administrative support for organisational related processes.
• Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
• Use internal systems to log interactions, raise repairs, and track progress.
• Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
• Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
• Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

About the Foundation

We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.

This is an exciting time to join Lloyds Bank Foundation. We are coming to the end of our strategy period and under the leadership of a new CEO, we are developing and rolling out our new strategy, brand and values. We believe this will enable us to turbocharge our work, allowing us to have an even bigger impact to create social change and cohesion and ensuring people in England and Wales are in a good place. 

About the Programme

The Foundation has been awarded a £2.1m grant by the National Lottery Community Fund (NLCF) to deliver a pilot as part of it's Grant Holder Support programme. This pilot, Investing in the Power of Civil Society (IIPCS), will support up to 640 charities across the Northwest, Southwest of England and Yorkshire and Humber . 

Delivered in partnership with eight organisations — IVAR, Groundwork UK and local trusts, CAST, The School for Social Entrepreneurs, NCVO, Voice4Change England, the AVOCADO Foundation and Access (advisory) — the pilot will offer diagnostic-led, tailored and relational support to help organisations strengthen their work.

Support will focus on resilience, environmental impact, readiness for AI and digital technology, enabling participating charities to adapt and thrive in a rapidly changing world. With a strong emphasis on equity and access, the pilot is designed to ensure organisations of all sizes and backgrounds can benefit.

We will be using a test-and-learn approach — trying out new ways of supporting charities, learning from what works and what doesn’t, and using those insights to improve future programmes. This approach will help shape NLCF’s future support for both grant holders and grant seekers, strengthen the Foundation and partners’ own development practice, and contribute to wider learning across the sector.

About the Role

As Relationship Manager, you’ll play a pivotal role in delivering this new, collaborative pilot programme. You’ll be the key point of contact for grant holders referred into the programme, guiding them through a diagnostic process, co-creating tailored development plans, and connecting them with the right support.

You’ll also work closely with National Lottery Community Fund Funding Officers, helping them make confident and effective referrals. Your work will ensure that learning from these relationships directly informs the future design of the programme and how the UK’s largest non-statutory community funder supports small charities.

This is a highly relational role that requires empathy, curiosity, and a deep understanding of the voluntary sector.

The Benefits 

• Salary of £48,240 per annum (FTE)
• There is flexibility as to where this role is based; however, regular travel to London and across England will be required, with some overnight stays
• A further list of benefits can be found on the Lloyds Bank Foundation website. 

About You

You are passionate about supporting small and local charities and have a strong understanding of the challenges they face. 

You bring experience of working directly with organisations to identify development goals, build capacity, and improve service delivery.

You are a confident relationship-builder, able to engage with a wide range of stakeholders—from charity leaders to funders and delivery partners. You are organised, adaptable, and comfortable managing multiple priorities in a fast-paced, collaborative environment.

To be considered for this role, you will need:

• Strong knowledge of the voluntary sector, particularly small and local charities.
• Experience supporting organisations through capacity-building or development work.
• Excellent interpersonal and facilitation skills, both in-person and virtually.
• Strong communication and critical thinking skills.
• Confidence using CRM systems and digital tools.
• A commitment to equity, diversity, inclusion, and social justice.

Experience working in partnerships or consortia, or familiarity with test-and-learn approaches, would be a bonus.

So, if you’re ready to bring your expertise to a collaborative, test-and-learn programme as a Relationship Manager, please apply via the button shown. We are hoping for an immediate start for the position or as soon as possible thereafter. 

• The deadline for applications is Sunday 7th December at 23:30. 
• Interviews with shortlisted candidates will be held online on Thursday 18th December.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​About the ​​​Services and Partnerships directorate

​​​This role sits within the Services and Partnerships directorate at NCVO, our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.

​About the Training & Consultancy team

​​At NCVO, we run our consultancy and training services as a social business. We provide cost-effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.

Each year, we reach thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector.

About the role

Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.

You will ensure every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate.

Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.

You’ll need to:

• be an effective task-oriented administrator
• have a strong ability to manage and prioritise competing priorities
• enjoy operating in a faced paced environment
• have a keen eye for detail
• be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
• have experience of working with budgets, contracting and multiple stakeholders
• have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
• be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems.

We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.

We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

How to apply

For more information and to apply, please click on the Apply button. Please complete both parts of our application, quoting the reference SBSO.

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Closing date: Tuesday 2 December 2025 at 08.00

Shortlisting date: Wednesday 3 December 2025

Interviews: Monday 15 December 2025

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities.
• The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About the Role

As Interim Finance Manager, you’ll oversee day-to-day finance operations, maintain robust financial systems, and ensure statutory obligations are met working with our Finance Director and CFG staff. You’ll prepare management accounts, support budgeting processes, and manage year-end audits in collaboration with our internal team and external auditors.

What You’ll Do  

• Ensuring the smooth running of day-to-day finance operations.

• Maintaining accurate financial records and systems.

• Preparing of management and year-end accounts.

• Liaison with auditors on detailed queries for the 2025/26 year-end audit.

• Facilitating effective communication between the finance team and wider organisation.

• Contributing to the development of financial processes and controls.

Bookkeeping and financial operations

• Manage the finance inbox daily, ensuring timely responses.

• Upload purchase invoices received via email to Iplicit (our finance system) and add to bulk payment run once approved by budget holders; follow up on outstanding approvals.

• Add approved staff expenses to the payment run in Iplicit.

• Post invoices from external portals (e.g. JustGiving, Click Travel, Worldpay) into SAP (our CRM).

• Upload payment runs and customer refunds to the bank, sending associated reports to the FD for authorisation.

• Ensure Iplicit is up to date with bank postings.

• Prepare monthly bank and other balance sheet reconciliations as part of management accounts pack.

• Prepare payroll reports as required (payroll is outsourced) and credit card transactions for posting into Iplicit.

• Produce ad hoc financial reports as requested by the CFG team.

• Prepare and submit quarterly VAT returns (these are automatically prepared in Iplicit).

Management accounts, budgeting and year-end

• Prepare monthly management accounts and transaction listings for each budget holder within a tight deadline.

• Maintain monthly deferred income schedules and other balance sheet reconciliations.

• Prepare year-end financial reports and supporting schedules.

• Complete the audited accounts reports for our two entities, liaising with auditors and CFG team as required.

• Respond to auditor queries and provide requested documentation.

• Update and circulate budget templates to budget holders during planning; consolidate returned templates.

What We’re Looking For

• Proven experience in finance management.
• Strong knowledge of book-keeping, VAT, and compliance.
• Familiarity with finance systems (Iplicit and SAP desirable, training is available).
• Excellent organisational and communication skills.
• Ability to work collaboratively and meet deadlines in a fast-paced environment.

How to Apply 

If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV and answer the three screening questions. The deadline for applications is 09.30 on Thursday 27 November, and shortlisting will take place that week, with interviews to follow shortly after. 

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Benefits of working at CFG 

• 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time). 
• An extra three days' leave for the office Christmas closure. 
• Wellbeing week closures 
• Time off for personal health appointments. 
• Hybrid and remote flexible working options. 
• Four paid volunteering days every year. 
• Health cash plan via HSF
• Enhanced sick pay, as well as enhanced parental and adoption leave policies 
• Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences. 
• Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%. 
• Access to interest-free employee loans or salary advances. 

CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you. 

Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.  

This is an interim role and we are looking for someone to start as soon as possible.

About Future Frontiers 

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where every young person can unlock their potential regardless of their background or the barriers they might face. Our mission is to equip young people from low-income households to develop careers knowledge, employability skills, confidence and connections that will help them to broaden their horizons and prepare for fulfilling futures. 

This year, we will work with c.2,500 young people across Greater London, delivering careers coaching, workplace experiences, insight and guidance in partnership with businesses, schools and supporters. You can find out more about our programme and impact so far in the Annual Impact Report on our website.

About the role 

The role of the Partnerships Engagement Officer is to work closely with our partners and colleagues across Future Frontiers to support the smooth delivery of our programmes and share stories and impact information through a variety of communications channels. This role is key to delivering our work and making a lasting difference for young people from under-resourced backgrounds on their education and career journeys. 

The Partnerships Engagement Officer helps manage vital relationships with volunteers, schools and businesses, and acts as a first point of contact for onboarding queries. This role also helps to promote our partnership activities through producing and sharing marketing and communications content, such as LinkedIn posts and impact reports. 

Your responsibilities:

Set up and enable successful programmes 

• On-board volunteer coaches, including processing DBS checks online and manually, and responding to queries from coaches

• Manage the volunteer onboarding journey, including making any improvements based on feedback

• Maintain accurate records, including creating and updating coach and pupil records on the Salesforce database

• Create impact reports for partners to illustrate the difference they have made and encourage partnership expansions and renewals 

• Alongside the wider Partnerships team, support partners with their fundraising and employee engagement activities for Future Frontiers as needed 

Stakeholder engagement, marketing and communications

• Manage the Future Frontiers LinkedIn account, including working with the Partnerships team to develop a proactive plan to fit with our calendar and priorities, and creating content as needed

• Use templates and brand guidelines to create materials and communications for Partnerships audiences which align with Future Frontiers’ brand and convey core messaging 

• Produce assets and materials in a range of formats to support priority projects and activities with partners

Wider contribution

• Contribute to department-, directorate- and organisation-wide projects and priorities through membership of project groups or taking on pieces of work in line with your skills, experience and development objectives

• Proactively identify and share opportunities to improve partners’ experiences and/or internal processes; to help ensure continuous improvement of our work

• Act as an ambassador for Future Frontiers, our cause and values in all engagements and communications with partners, supporters and suppliers

About you

Experience and knowledge 

• Experience of working with customers or clients and supporting the development of mutually beneficial relationships, ideally with businesses and/or schools (essential)

• Experience of producing compelling communications in different formats, ideally familiar with Canva, Salesforce and LinkedIn  (essential)

• Experience of working in a team, taking ownership of areas of work and contributing to shared successes (essential)

• Knowledge of the UK education system (desirable)

• Understanding of the UK charity sector and relevant legislation and best practice, such as GDPR and the Code of Fundraising Practice (desirable)

Skills and competencies

• Passion for Future Frontiers’ mission: you are motivated to play a role in empowering young people from low-income backgrounds to realise their potential. 

• Thorough and organised: you have strong attention to detail, maintain accurate records and can manage multiple deadlines. 

• Proactive self-starter and problem-solver: you take initiative and approach your work with a positive, can-do attitude. 

• Design and communication skills: you can communicate messages in different formats, and have an eye for design.

• Collaborative: you work well with others and contribute to a supportive, team-oriented culture.

• Growth-oriented: you enjoy learning new skills and meeting new people, are keen to continue your personal and professional development and embrace opportunities to learn and grow. 

What we can offer you 

• Annual leave of 27 days plus bank holidays, increasing with service 

• Flexible working with the option to work from home regularly (with at least one day a week in the office, and the flexibility to come in more often if you’d like) 

• 4pm finish on Fridays 

• Annual personal training and development budget of £300 

• Employee Assistance Programme, including counselling offer

• Team building offsites and regular team socials throughout the year 

• Additional parental leave pay and additional childcare leave for child’s first 2 years 

• There may also be an opportunity to take on a relevant apprenticeship to support your development

Equal opportunities, diversity and inclusion 

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers and programme participants as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion. 

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email. We’d love to hear from you. We are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people.

How to apply

To apply, please complete our application form on our website, attaching your CV and answering the following questions: 

1. Why do you want to work at Future Frontiers? What is it about our organisation that excites you? Strong answers will tell us why Future Frontiers appeals to you personally and why you are motivated to work for us. (Max. 1,500 characters)

2. Please tell us how you meet the essential criteria given in the job description under Experience & Knowledge. Strong answers will factually and succinctly demonstrate your relevant experience. (Max. 2,000 characters) 

We recommend that you prepare your answers in a separate document, then copy and paste them into our form. 

Deadline: Monday 1 December, 5pm

Start date: Mid-late January

Interview dates: First round interviews will take place virtually during the week commencing 8th December. Second round interviews will be held in person at our office near London Bridge during the week commencing 15th December. 

The successful candidate will be required to undergo DBS and reference checks. 

We are looking for an Anti Social Behaviour Officer to join our Housing Team in East London also covering Harrow, Barnet, Camden, Newham and Lambeth, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour. 

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team. 

What you'll need:

• You'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
• Experience of dealing with challenging behaviour and resolving conflict
• Knowledge of safeguarding, mental health and the process of going to court
• The ability to be self-motivated and highly organised
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• This is a new role so you'll have to be open to new ideas and change
   

What you need to know: 

This is a hybrid role where you'll working in the Wembley office two days a week.

The role is permanent, and you'll be working full time.

The starting salary is £35,000 - £42,000 depending on your experience. 

You'll need to be happy to travel to support the customers in your area.

A basic DBS check will be completed if you are successful.

Interviews will take place on Tuesday 9th December in Wembley.

As a part of the SNG team some of your benefits will include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Enhanced maternity/adoption pay 
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​About the Voice & Impact directorate 

​​​This role sits within the Voice & Impact directorate; a team focused on amplifying the voices of charities in civil society and making positive change for the future. V&I comprises NCVO’s policy and public affairs team; communications, campaigns and marketing team; digital content team and membership and engagement team. 

​​About the Communications, Campaigns and Marketing team 

​Communications, campaigns and marketing team, which has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns, and cross-channel marketing we deliver impactful campaigns that support engagement and income generation.

About the role

This is an exciting opportunity to join us and have a real impact on our creative output, giving you the chance to really promote and create engagement in the great work that NCVO does.

​The main elements of the role will be:

• working with a range of stakeholders across NCVO (and sometimes externally) to plan, design, deliver and maintain high quality multimedia content.
• ensure NCVO’s content is innovative and creative, driving multiformat engaging content that meets high usability and accessibility standards
• ​ensure that content is user-driven and impact focussed, helping us reach and support more members, in more ways
• ​develop content for a wide range of formats including video, audio and graphic design

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

How to apply

For more information and to apply, please click on the Apply button. Please complete both parts of our application, quoting the reference CCO.

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Closing date: Wednesday 3 December 2025 at 8.00am
Shortlisting date: Thursday 4 December 2025
Interviews: Thursday 11 December 2025

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities.
• The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Team: Reward & Talent Acquisition

Location: Homebased

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £35,065.00 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Reward & Benefits Officer:

• overseeing the administration, renewal, and ongoing improvement of the charity’s core benefit offerings
• driving innovation in benefits design, ensuring our offer remains competitive, inclusive, and responsive to employee needs
• championing accessibility and engagement with benefits through inclusive, multi-generational communications
• supporting with data activity for the annual pay review, including assisting with market research, pay modelling, and data checking
• supporting with job evaluation by attending panels, querying role details, and offering insight
• providing market benchmarking for roles using our range of benchmarking platforms
• producing quarterly management information reports and dashboards on benefit usage and engagement

About the Reward & Talent Acquisition team:

• we sit within the People & Culture directorate
• our team is responsible for developing reward strategies, including pay frameworks and wellbeing initiatives, the development and improvement of an inspiring benefits, cost effective offering, working within regulatory, safeguarding and compliance frameworks and driving Cat Protection’s employer brand
• we currently have a team of six working across reward and recruitment, consisting of Head of Reward & Talent Acquisition, Talent Acquisition Manager, three Talent Acquisition Partners and a Reward & Recruitment Officer. We have vacancies for a Reward Specialist and a Reward & Benefits Officer
• this role will be line managed by the Reward Specialist

What we’re looking for in our Reward & Benefits Officer:

• experience of administration of a cost-effective benefits programme
• experience of working in a reward/benefits role in a large, multi-site, multi-functional organisation
• experience supporting with job evaluations and salary benchmarking
• strong communication style and able to collaborate successfully with stakeholders
• strong analytical skills and the ability to analyse data
• super expert in using Microsoft Excel to build reports and manipulate data
• strong administrative skills including high attention to detail
• excellent planning and organisational skills
• is a self-starter and able to work remotely to deliver results
• a sense of fun and passion for all things reward!

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 30 November 2025

Virtual interview date: 11 December 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

Application

1. Anonymised application form
2. Video screening

Interview

1. Virtual interview via Microsoft Teams

Interview

Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

A permanent position has arisen in our friendly and fast-moving Public Affairs and Campaigns team. The role will support Alzheimer’s Research UK to seize opportunities for improving the political environment for dementia research, treatment and prevention and increase our impact with government and in parliament.

The role will work closely with colleagues in policy and campaigns to develop opportunities for influencing decision-makers and make breakthroughs possible by promoting our key policy asks. You will engage with stakeholders across parliament, government and the wider sector to support the growth of Alzheimer’s Research UK’s influence and ultimately address the harm and heartbreak caused by dementia.

This is a creative directorate, and our Policy, Public Affairs and Campaigns teams are focused on developing solutions to critical and complex issues. You will have opportunities to work on projects and initiatives that take the charity in exciting new directions. The role is likely to include regular work in Westminster, Whitehall and elsewhere in the UK.

Key Responsibilities:

 Public Affairs:

· Develop and deliver influencing plans to secure our key policy asks on dementia research, treatment and prevention.

· Work with colleagues to develop and deliver proactive and reactive parliamentary activity to grow ARUK’s network of engaged, informed and supportive political stakeholders.

· Work across the policy and public affairs team to assist in developing tailored briefings and materials to further ARUK’s policy and public affairs ambitions.

· Keep abreast of the dementia research and political environments and use political intelligence and insight to help inform the team’s work and direction.

· Provide analysis and insight on relevant legislation and policy guidance to help further and inform ARUK’s policy and public affairs work.

· Prepare parliamentary briefings, develop submissions for parliamentary questions and other opportunities presented through the parliamentary system.

· Lead on gathering information to measure our public affairs impact and report regularly, including across the organisation and up to Directors.

Campaigns and awareness raising

· Work with the policy, public affairs, campaigns, research and communications teams to help deliver public affairs campaigns and campaign messaging focused on ARUK policy objectives and help shape these messages for a political audience.

· Work with the communications and digital teams to help develop digital public affairs opportunities.

Event and meeting management

· Planning and coordinating parliamentary events focused around ARUK key policy and public affairs objectives.

· Represent ARUK at parliamentary and other events and conferences, including national party conferences.

· Co-ordinate and attend meetings with parliamentarians and stakeholders alongside senior staff and to provide briefings for staff and take follow-up actions.

· Liaise with colleagues, scientists, supporters and stakeholders at all levels.

What we are looking for:

· Educated to degree level or equivalent level of experience

· Experience of working with parliamentarians

· Knowledge of the UK political system and an interest in politics, public affairs and campaigning

· Experience of building positive relationships with decision-makers, influencers or supporters

· Excellent personal communication skills with the ability to communicate persuasively with people at all levels

· Ability to write professionally and adapt communications for different audiences

· Ability to work with a high level of accuracy and attention to detail

· Good organisational skills and the ability to prioritise workload

· IT literate with knowledge of Microsoft Office

· Commitment to ARUK’s vision, mission and values

· Professional and hard-working team player

· Ability to use own initiative with a proactive and problem-solving attitude

Willingness to work outside of regular office hours and overtime during busy spells

Additional Information:

Ways of working:

Agile - As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 30th November 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

The Senior Organisational Projects Officer will lead the planning and directing of priority cross-organisational projects at YoungMinds, to meet goals, budgets, and deadlines by managing scope, schedule, budget, resources, risks, and quality. This includes managing flagship initiatives such as the Hello Yellow fundraising and awareness campaign, implementation of new technology and systems, and other transformation initiatives, applying conventional project management approaches alongside strong relationship management and agile methods where beneficial.

Salary: £30,000 - £32,700
Contract: Fixed-term (18 months)
Location: London Hybrid
Deadline: 24th November 
Benefits: Flexible working, health and wellbeing support, Simplyhealth cash plan, generous pension (up to 10%), life assurance, and more

We are delighted to be working with the amazing Arthritis UK as they look for a Supporter Journey Officer to join their Innovative and Performance team on a fixed-term contract. This is a fantastic opportunity to help shape how the charity engages with its supporters, ensuring they feel valued and inspired to take action in the fight against arthritis.

In this role, you’ll assist the Supporter Journey Manager in developing and delivering an inspiring and impactful programme of stewardship for Arthritis UK’s contactable community. You’ll play a key part in creating integrated supporter journeys that build loyalty and inspire action, managing communications across multiple channels including email, post, and SMS.

You’ll also work collaboratively with colleagues across the Income and Engagement directorate to embed a fundraising and engagement culture, optimise supporter experiences, and provide insight-led evaluation to support future development.

To be successful as the Supporter Journey Officer, you will need:

• Experience writing in different styles and producing content for varied audiences
• Proven ability to deliver audience-focused engagement strategies and communications
• Strong data analysis and problem-solving skills with an insight-led approach

If you would like to have an informal chat or discuss this role in more detail, please give us a call and ask to speak to Jake with the job reference 2754.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

Job Overview

• Part-time 15 hours/week
• FTC Until End of June 2026
• Salary: £26936.00 (pro-rata)

We’re looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall’s Money Coaching and Money Support services across Guy’s and St Thomas’ Trust (GSTT) sites.  You’ll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust.  This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.

Key Responsibilities

Outreach and Engagement

• Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues
• Speak confidently with staff about the Money Coaching offer and how to access support
• Distribute flyers, multilingual leaflets and signposting materials
• Be a visible and approachable presence at roadshows, pop-ups and events
• Attend meetings and events in person or online to promote the service

Marketing Materials and Display Maintenance

• Support the installation and regular restocking of 30 “Money Support Hub” wall-mounted displays
• Report any damage, updates or replenishment needs to the Marketing Manager
• Feedback on which sites are generating the most footfall and engagement

Monitoring and Reporting

• Log engagement stats from each event (e.g. conversations, materials distributed, referrals made)
• Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback
• Flag common themes and ideas for improvement

What We’re Looking For:

• Excellent people skills and a confident, friendly communication style
• Comfortable speaking to new people and promoting services in busy spaces
• Ability to work across multiple sites and manage your own time
• Self-motivated, proactive and a strong team player
• Willing to travel within London for roadshows and outreach events
• High level of professionalism and integrity. 
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines effectively

Desirable

• Experience in community engagement, outreach or public-facing roles
• Familiarity with health, public sector or charity environments
• Multilingual or confident engaging across diverse communities
• Experience contributing to reports or feeding back to a manager or project lead
• Knowledge of or interest in financial wellbeing

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Supporter Experience Executive

• Hours: Full time - 37.5 hours per week 
• Location: Oxford and Hybrid
• Salary: £25,087 - £32,376 per annum
• Closing date: 4th December 2025 at 12 noon
• Interview date: 10th December 2025

Join our team and help make a difference!

Helen & Douglas House is at an exciting point in its journey with a new CEO and a bold five-year strategy. We’re looking for a Supporter Experience Executive to play a vital role in delivering exceptional supporter care and ensuring our fundraising activities run smoothly.

About the Role

As part of our Fundraising Team, you’ll be the first point of contact for our supporters, providing outstanding customer service and stewardship. You’ll manage supporter enquiries, coordinate campaign and event fulfilment, and ensure accurate data handling in line with GDPR and fundraising regulations.

Your responsibilities will include:

• Managing supporter inboxes and handling enquiries with compassion and professionalism.
• Delivering excellent supporter care, including thanking and stewardship.
• Coordinating fulfilment for campaigns, appeals, and events.
• Maintaining accurate supporter records and optimising Gift Aid opportunities.
• Supporting fundraising events and cross-team initiatives.

About you:

• We’re looking for someone who is:
• Experienced in a supporter or client-facing role with exceptional customer service skills.
• Highly organised, able to manage multiple projects and deadlines.
• A strong communicator with excellent attention to detail.
• IT literate, with proficiency in Microsoft Office (CRM experience is a bonus).
• Positive, proactive, and committed to continuous improvement.

Why Join Us?

You’ll be part of a passionate team making a real difference to families and children. We offer a supportive environment, opportunities for development, and the chance to contribute to an ambitious new strategy.

Standard DBS check required.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Closing date 4th November 2025 at 12 noon

Helen & Douglas House

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Job Title: People and Data Reward Officer

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £34,093.64 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Fixed Term Contract (12 months) 

Hours: 37.5 hours per week

Are you passionate about making a difference through data and people focused initiatives? Refuge is looking for a People Data and Reward Officer to join our People and Culture team.

In this varied role, you’ll report to the People Data and Reward Manager and play a key part in ensuring the smooth and accurate delivery of our monthly payroll, annual pay awards, and employee benefits. You’ll also contribute to the ongoing development and upgrading of our HR systems, alongside providing quality and timely data.

In this role, you will be delivering a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.

You will also be delivering accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies.

Job Closing Date: 09:00am 25 November 2025

Interview Date: 5 December 2025