Job title: Email Marketing Officer
Salary: up to £30,209.35 per annum plus homeworking allowance
Location: Chelwood Gate, Haywards Heath or homebased
Job type: Fixed term contract
Contract length: 12 months
Hours per week: 35
Closing date: 24 July 2020
Interview date: w/c 03 August 2020

Please be aware this is a fixed term contract position for up to 12 months, working 35 hours per week (5 days). The role could be considered as a homebased position with regular travel to London and the National Cat Centre in East Sussex.

We are looking for an aspiring Email Marketing Officer to join our innovative, award-winning fundraising team in the Income Generation directorate.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

The Direct and Digital Marketing team sits within the Fundraising Directorate of the charity – working collaboratively to create a fully integrated individual giving programme. With an ambitious annual income target of £20m the team of 20 work across multiple communication channels to promote our regular giving and cash offerings.

Cats Protection has seen a transformational growth in digital marketing over the past year and this is a very exciting time to join our digital marketing team. You will play a key role in this team, responsible for managing our email platform (Dotdigital) and delivering the email marketing programme.

This role will proactively support fundraising teams and departments, ensuring that the platform is fit for purpose for their needs, that teams are confident in using the platform, and that their requests are prioritised in the Cats Protection email calendar. You will lead by example in using Dotdigital to build automated email journeys, dynamic content driven campaigns and data segmentation and constantly look to optimise our email marketing programme to increase engagement and income.

The ideal candidate will have email marketing experience, with understanding of the Dotdigital platform a significant advantage.  You will be an assertive communicator, confident in negotiating with internal teams and liaising with external agencies. A self-starter, you will be able to use your own initiative and will also hold an in depth knowledge of all the latest email marketing best practice, trends and compliance.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a virtual interview including a presentation.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job Title: Income Officer

Location: Burghfield Common, Central Office

Salary: £17,879 to £18,931 per annum + benefits

Contract Type: Permanent

Hours: 35 hours per week

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as an Income Officer within our central Fundraising team. 

The role

The Fundraising team play a key role in ensuring that we continue to be able to help people with sight loss to live the life they choose. 

As the Income Officer you will help ensure this by providing an efficient and effective income processing service for monies being received by the organisation.

This role ensures that all income is received, banked, allocated and processed through the Fundraising CRM system in a timely manner so that supporters are thanked as soon as possible. This includes reconciling amounts, proactively querying issues where appropriate and communicating internally and with external parties to ensure resolution.

Who we’re looking for

The successful candidate will:

• Have proven experience of working in a finance department.
• Have the ability to use Financial/Fundraising Systems.
• Have demonstrable knowledge of financial information systems - e.g. Sage.

For the complete list of essential and desirable criteria necessary to being successful in this role please see the Person Specification within the Job Description below.

Benefits

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts early. 

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

This senior role will drive our finance transformation programme forward and lead our transition to a finance business partnering model. Working alongside the Finance Director and the Head of Finance, this role will help shape the strategy and delivery of excellent forward facing financial planning, analysis, and decision support.

They will lead and develop a strong team of business partners to make sure we make the best financial decisions across the organisation. Excellent communication is a critical part of this role (and the team they manage) as they will bring a concise, clear understanding to complex issues and be able to translate data into an understandable narrative to Directors and senior leaders.

Job Purpose  

The post provides effective support to ensure services are delivered to agreed targets and milestones with a focus on integrated wellbeing face-to-face and telephone friendship support to enable increased social connections and reduced isolation for older people. 

The post-holder will work within a small regional team of staff supporting face to face friendship and other wellbeing services.

Main Duties                                                                    

• Provide support actions aligned to a range of friendship services including face to face and telephone befriending and other services as required
• Co-ordinate service activity from volunteers and staff to ensure effective service delivery
• Assess the needs of older people needing friendship services to measure service requirements
• Work effectively with high volume numbers of volunteers and older people
• Support the process for the recruitment, support and retention of volunteers
• Ensure all service delivery meets agreed Quality and Organisational standards including responding appropriately to safeguarding issues as required
• Support robust monitoring and evaluation, including impact measures
• Enter, update and maintain data to a high level of accuracy and with good attention to detail on a CRM database
• Produce reports on progress and data as required
• Work with Wellbeing colleagues and staff across Independent Age to ensure older people are involved in service development and evaluation
• Respond to enquiries as required in a timely and courteous manner and manage multiple email inboxes
• Represent IA externally
• Support the delivery of innovation, pilot and partnership activity to further the strategic aims of IA
• Attend team meetings as required at Head Office and other locations as required

Other Duties  

• Support the work of colleagues across the organisation including supporting strategic goals and other cross directorate objectives. 

• To observe and comply with all Independent Age Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology Policies and Procedures. 

• To undertake specific safety responsibilities relevant to individual roles. 

• Some requirement to travel which may involve overnight stays. Some evening and weekend working may be required. 

• To work in line with IA organisational values.

• Other responsibilities appropriate to an appointment at this level.

PERSON SPECIFICATION

· A-levels or equivalent work experience

· Experience of professional telephone communication in a friendship service or call centre

· Experience of coordinating service activities to ensure projects and work programmes are delivered on time preferably in a charitable service environment

· Strong customer service experience, ability to resolve problems & deal with queries in a proactive manner

· Knowledge of a range of services such as befriending that combat isolation and loneliness

· Experience of working with volunteers and remote staff

· Experience of delivering training to volunteers and staff

· Experience of data entry to a high level of accuracy and attention to detail

· Experience in the use of Microsoft Office packages and CRM databases

· Experience of working independently & proactively to meet strict deadlines on a number of concurrent tasks

· Use of a vehicle for business purposes and a clean current driving licence

Desirable 

• Good knowledge of operational issues in friendship service delivery

• Experience of building relationships and influencing

• Experience of building local partnerships

• Experience of working with people with complex support needs such as dementia, sensory impairment and depression 

SKILLS AND ABILITIES 

• Proven management skills including the ability to work flexibly and autonomously, managing individual tasks/projects to meet organisational objectives and deadlines 

• Ability to work with a minimum of supervision 

• Ability to prioritise and balance a large number of concurrent tasks and organise work effectively to meet strict deadlines 

• Excellent verbal and written communication skills including the ability to report on progress both verbally and in writing 

• Ability to collaborate effectively within a team 

• Ability to communicate and liaise effectively, both in person and via telephone/email with staff and external contacts at a range of levels and disciplines, as well service users and members of the public. 

• Ability to build and maintain internal and external relationships in order to meet objectives 

• Excellent time management skills 

• High attention to detail 

Independent Age is committed to safeguarding and this role will require an enhanced DBS certificate and a valid driver’s license.

Job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.  

Independent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities Policy and all other relevant guidance/practice frameworks.  

Programme and Policy Officer

• £37,866 per annum plus benefits
• Fixed term contract until end of June 2021 (Secondments are welcome)
• Full time (37.5 hours)

The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK.

Improving the nation’s health and reducing health inequalities is core to the Healthy Lives Directorate’s purpose. The COVID-19 pandemic and the wider governmental and societal response has further exposed the inequalities in our society and what these mean for people health – now and in the future.

The Health Foundation is setting up a time-limited programme of work to produce a policy report describing the impact of, and impact on, people’s health and existing inequalities in relation to COVID-19 and the wider government and societal response. It will draw preliminary conclusions on the longer-term impact of the pandemic on the nation’s health and health inequalities. The comprehensive synthesis of the evidence to date will help inform decision making as part of the recovery phase.

We are looking to recruit 3 fixed terms posts to form the secretariat and deliver this exciting new programme of work.   This small team will be based within the Healthy Lives Directorate and will work closely with the external strategic advisor and advisory panel for the programme of work.

The Programme and Policy Officer is responsible for effective support, delivery and management of the programme of work and its workstreams, ensuring these are delivered to high quality and schedule. This includes supporting the development and delivery of the communications and stakeholder strategy; commissioning qualitative research into public experiences and supporting the Chair and External Advisory Panel.

The post holder will be able to work as part of a small team, have a proactive approach, and be comfortable with working with high levels of delegated responsibility. It is essential therefore that the postholder is able to work effectively both independently and within a team; ensuring good lines of communication across multiple complex programmes of work.

To find out more about the role and what we are looking for, please click on the link below where you can download a full job description and application pack.

Application deadline: Sunday 26 July 2020, 23:59

Interview date: Provisionally scheduled for Monday 10 August 2020 – these will be conducted remotely

The Health Foundation values diversity and champions inclusion and strongly encourages applications from all sections of the community.

Job title: Digital Marketing Officer
Salary: up to £30,209.35 per annum plus homeworking allowance
Location: Chelwood Gate, Haywards Heath or homebased
Job type: Fixed term contract
Contract length: 12 months
Hours per week: 35
Closing date: 16 July 2020
Interview date: 24 July 2020

Please be aware this is a fixed term contract position for up to 12 months, working 35 hours per week (5 days). The role could be considered as a homebased position.

We are seeking an ambitious Digital Marketing Officer to join our passionate, award-winning team of fundraisers.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

The Direct and Digital Marketing team sits within the Fundraising Directorate of the charity – working collaboratively to create a fully integrated individual giving programme. With an ambitious annual income target of £20m the team of 20 work across multiple communication channels to promote our regular giving and cash offerings.
Cats Protection has seen a transformational growth in digital fundraising over the past couple of years and this is a very exciting time to join the team. You will play a key role in implementing the digital fundraising strategy, maximizing income through digital channels.

This role will work across multiple communication channels, focusing on Gaming for Good, social media advertising and Facebook donate and mobile. This role will also support growth in digital across all income streams, from events to regional fundraising to retail. You will be responsible for implemeting the digital marketing programme from conception to delivery and analyzing the effectiveness of new digital channels.

The ideal candidate will have digital fundraising experience and a proven track record of achieving income against agreed financial targets. You will be an assertive communicator, confident in managing external agencies and working with internal teams. A self-starter, you will be able to use your own initiative and will also hold an in depth knowledge of all the latest digital fundraising best practice, trends and compliance.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a virtual interview including a presentation.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Job title: Case Officer – South East

Region: Homebased, South East

Directorate: Operations

Contract: 12 Month FTC (Maternity cover) Full time 35 hours per week

Salary: £24,816 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community.  The focus for our Area teams will be on getting out into the community, reaching out to those we support through GP surgeries, hospitals, local authority services and charities we work with, making sure we’re accessible to many more people in locations across the country. 

As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crises. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You’ll also need to be a strong team player, with excellent communication, planning and organisational skills. 

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

A valid UK driving licence is essential. This is a maternity cover post, commencing on 03 August 2020, ending 02 August 2021. Internal secondment will be considered for this role.

How to Apply

Please click ‘Apply Online’

Closing date for this role is Sunday 12th July 2020

Successful candidates will be invited to a virtual interview

Job title: Case Officer x2

Region: London, SE1 1AA

Directorate: Operations  

Contract: Permanent, Full Time, 35 hours Per Week

Salary: £29,268 per annum (£24,816 plus London Weighting £4452)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

An opportunity has arisen to join the London Area Team as a Case Officer in a permanent role, 35 hours per week. As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crisis. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You will also need to be a strong team player, with excellent communication, planning and organisational skills.

This role would likely begin remotely and then follow government and organisational guidelines on returning to the office, with opportunities to continue to work from home on a regular basis going forward.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Sunday, 19th July 2020

Virtual interviews will be held on Thursday, 30 July 2020

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 14,000 dogs; we never put a healthy dog down. 

The Digital Experience department creates a seamless and integrated digital experience for our customers. The team includes experts in digital product, digital marketing and social media as well as ensuring we are providing a first-rate end-to-end experience for dog lovers, dog owners and supporters. 

The Digital Experience team sits within the Communications and Digital directorate. Communications and Digital plays a central role at Dogs Trust. We help people know, love and understand the charity and take action to support the charity’s work. We use our understanding of Dogs Trust and audience need to produce impactful and creative on-brand communications, liaising with the media and celebrities, and engaging directly with our supporters. We also play a crucial role in evolving the digital supporter experience and use our internal communications expertise to communicate key messages to employees across Dogs Trust.

The Digital Marketing Officer supports the implementation of the marketing activity of Dogs Trust through digital channels to key audiences – encouraging engagement and action, and helping people know and love the charity and support our work. Working with the Digital Marketing Manager, this role will lead on day-to-day email marketing, search marketing and digital advertising with an additional focus on digital fundraising.

To apply, please submit your CV and cover letter via our online application form. 

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Business Support Administrator to support teams within the Advice & Advocacy Directorate. This is a great opportunity to use your administrative skills to assist with our work on policy development, advice giving and advocacy.

You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving with good organisational and excellent IT skills. 

You’ll be the first point of contact for people who need help with a wide range of tasks and will support with admin tasks like booking transport, processing finances, assisting with the organisation of meetings/events and coordinating a variety of project work.

If you would enjoy providing admin and project support in a fast-paced environment in our friendly division and have excellent communication skills we look forward to hearing from you. 

This is a permanent position. The role is full-time and the salary is £20,536 plus London weighting of £3,520.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Executive Director of Fundraising and Creative
c. £100,000

Comic Relief is one of the UK’s best loved and most widely recognised charities. We work to drive positive change through the power of entertainment, and our flagship events include Comic Relief, Sport Relief and Red Nose Day. Millions of generous participants and donors have raised an astonishing total of over £1bn in the past 35 years, all of which has gone to improving lives in the UK and across the globe.

A lot has changed since 1985, and we’ve invested considerable time and thought into recasting our focus and philosophy to address emerging challenges and opportunities. We are committed to being impact-led; to channelling creativity; and to working smart. If you’re looking for a genuinely creative way to make a concrete difference to the world, this influential and visible leadership role could be the most important move you make.

Our fundraising strategy is uniquely Comic Relief: we create entertainment, stories and brilliant partnerships which inspire people to care about (and thus to support) the causes and charities that we fund. Sometimes funny, sometimes poignant, and always serious, we engage millions of people of all ages. The Fundraising and Creative workgroup is the largest directorate in the organisation, and comprises three teams – Public Fundraising, Corporate Partnerships and Creative – collaborating closely together. It’s a multi-faceted and cross-channel group, with a strong focus on embedding and championing digital throughout all our content and working practices. And it’s an incredibly exciting place to be.

You’ll be accountable for generating our income, ensuring that we continue to be a popular, progressive and dynamic brand which is entertaining, engaging and highly effective. Significant experience in public fundraising through creative leadership is essential, and your record of sustained, tangible increases in income will set you apart. The ability to work through relationships is key, and you must have the judgement, communication and influencing skills to play a visible and highly scrutinised role in a major charitable organisation. And as if that didn’t narrow the field enough, we’re also uncompromising about wanting to see comprehensive experience of embedding digital strategy and practice within an organisation, plus exceptional prowess as a strategic marketer, communicator and producer.

About Us 

The National Lottery Community Fund is the largest community funder in the UK - we’re proud to award money raised by players of The National Lottery  to communities across the UK. Last year alone we gave out over half a billion pounds (£508.5 million) of National Lottery funding to over 11,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. We support a wide range of health, educational, environmental, and charitable projects with grants ranging from as little as £500 to multi-million-pound programmes. 86% of our new grants were for less than £10k.

At the heart of everything we do is the belief that when people are in the lead, communities thrive. National Lottery funding is open to everyone and we’re privileged to be able to work with the smallest of grassroots groups right up to large UK-wide charities. We have changed how we work across the Fund to help us serve people and communities more effectively, working flexibly and on their terms; working closer to communities.

About the Role

We are looking to appoint a Funding Officer who will work in the West of England. This is a fantastic opportunity to join the National Lottery Community Fund in the South West. We are looking for a Funding Officer who is based closer to the communities we fund.  You will be the main point of contact for communities and help us to bring our funding to even more people in the West of England.

We want you to build long term relationships and work effectively alongside people and organisations to develop their ideas. This will be from the initial proposal and application stage, overseeing grant management, and through to project completion.

We are looking for local, diverse and talented people who share our values and are passionate about funding great ideas that matter to communities and make a difference to people’s lives. We actively encourage applications from people who are passionate about communities and welcome those with lived experience of services.

You will ideally live within the West of England area or have easy access to it. You will work from a number of locations, including your home and our offices with the expectation that you will be flexible in order to get the best outcomes for our customers. Regular travel to our Exeter office will also be required with some occasional travel outside the region.

Contract Type: Permanent

Hours: 18.5 Hours per week, flexible working considered

Interview Date: 31 July 2020

Essential Criteria

• Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies.
• Ability to read through and assess a high volume of applications, make good judgements and manage risk.
• Demonstrate sound IT skills and the ability to learn detailed processes
   

Desirable Criteria

• Understanding of great customer service.
• Ability to develop a sound understanding of the needs and priorities in the West of England area.
• Be committed to own professional development and able to relate your learning experience to this role.
   

For You 

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave
   

How to Apply 

Please visit The National Lottery Community website or further details about the vacancy and our application process.
 

Equal Opportunities 

Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive.  We believe our people should represent the communities, organisations and individuals we work with.  We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.

We are currently seeking an exceptional individual to lead our established and dynamic External Relations division on a temporary basis for six months.

The role is essential in maintaining and influencing the organisation’s engagement with our members and UK governments and parliaments.

Working with colleagues across policy, campaigns, membership, fundraising, marketing and communications you will have a strong focus on communications, particularly influencing and delivering our strategic plan. With first-class interpersonal and communication skills, you will be particularly successful at bringing people on board and driving through continuous improvement and development.

You will have significant experience of successfully leading a strong team, thinking strategically and delivering successful and impactful campaigns and projects.

You will be driven by data and getting results.

Your application will be assessed against the person specification attached to the job description, which lists all the essential requirements of the post. You should address each point of the person specification separately, giving details and examples of how your knowledge, experience, skills, abilities and achievements meet each of the specified areas.

The closing date is 27th July 2020. The interviewing date will be 4th and 11th August 2020.

Please email your CV and personal statement to our recruitment email address. Please mention the title of the role you are applying for in the Subject of your email. 

The Fostering Network encourages applications from candidates with personal experience in foster care.

We also encourage applications from all backgrounds especially those with a BAME background which are underrepresented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Welfare Programmes Assistant

12 month contract 

Circa £30,000 pa salary and benefits

The Royal Air Force Benevolent Fund is the RAF’s leading welfare charity. The Welfare Directorate is responsible for understanding and meeting the social welfare needs of those in the RAF Family, from those currently serving in the RAF and their families through to veterans of all ages. This is achieved through the delivery of a wide range of services, initiatives and programmes which last year helped over 50,000 individuals.

We are seeking a highly organised individual with a compassionate and flexible approach to support the Strategy & Programmes Department, based in the London Head Office. Working to the Welfare Programmes Coordinator you will provide support with administration, records management and dealing with enquiries.

The successful candidate will need to have high attention to detail and advanced IT skills, particularly in relation to Microsoft Excel, with the ability to capture and analyse data. A clear communicator, they will be able to deal empathetically with beneficiaries, and indeed be able to relate professionally to people at all levels, working well in a team and demonstrating strong organisational and interpersonal skills.

A detailed job profile is available on the Fund’s website. To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR or email.

The closing date for applications is Monday 27th July 2020.

Please note interviews will take place in two stages. Firstly via Microsoft Teams/Skype/Zoom on Monday 3rd or Thursday 6th August 2020. The second stage will involve meeting in person in the week commencing 10th August 2020.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community

MAIN SUMMARY OF ROLE:

To provide a comprehensive range of support and assistance to the Welfare Strategy & Programmes Department.

KEY RESPONSIBILITIES:

1. Provide administrative support as required to Head of Strategy & Programmes and across the department, including assistance with arranging meetings, minute-taking, sorting travel arrangements, maintaining records, and file & database management.
2. Respond to enquiries received into the Headspace programme, predominantly via email, as well as dealing with new membership requests.
3. Carry out eligibility checks for access into the Fund’s wellbeing services and update databases and information systems with accurate records.
4. Provide support to the wellbeing services as and when required. Provide information, signposting and referral to a range of interventions, liaising with other staff and partner organisations as appropriate.
5. Provide support to evaluation and research work across the department, particularly in relation to sending out correspondence and inputting responses. Provide support with reporting where required.
6. Process invoices received in relation to contracts and projects, obtaining approval and passing through to Finance for payment.
7. Maintain thorough records of all projects and keep project plans up-to-date.
8. Carry out any other duties within the scope of the job as requested by Head of Strategy & Programmes or the Welfare Programmes Coordinator.

DEVELOPMENTAL OBJECTIVES:

• Progressive professional development through identified training opportunities and programmes.

PERSON SPECIFICATION

Qualifications

Essential

• A minimum of three A-levels grades A – C, or equivalent

Desirable

Knowledge / Experience

Essential

• Previous administrative experience, with high attention to detail
• Experience of responding to enquiries from people in need, by telephone and email
• Experience of supporting project work, including coordinating / managing projects
• Excellent IT knowledge, including advanced knowledge of Excel
• Experience of working within a case management system

Desirable

• Experience of working within the charity sector and/or the RAF
• Knowledge of mental health, bereavement and social isolation issues
• Experience of the CARE system

Competencies

Essential

• Planning and Organising – managing time effectively, meeting deadlines and prioritising workload
• Delivering results and meeting customer expectations – working in a systematic, methodical and orderly way, using own initiative and maintaining a high degree of accuracy & quality at all times
• Working With People – demonstrating an interest and understanding of others, listening and proactively supporting
• Following Instructions and Procedures – appropriately following instructions and adhering to policies and procedures
• Writing and Reporting – writing clearly and succinctly, in a well-structured and logical way
• Adhering to Principles and Values – upholding ethics/values, demonstrating integrity and promoting and defending equal opportunities

Desirable

• Deciding and Initiating Action – taking initiative, working under own direction and taking responsibility where appropriate
• Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas
• Analysing – analysing data and information, making rational judgements and analyses
• Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic
• Applying Expertise and Technology – developing job knowledge and expertise through continual professional development, and using technology to achieve work objectives
• Learning and researching – rapidly learning  new tasks and managing knowledge