Diversity manager jobs in haringey, wiltshire

Welcome

Thank you for your interest in joining the CoachBright team as our new Programme Manager. We are a social mobility charity on a mission to support pupils from disadvantaged backgrounds become confident, independent, and resilient, so they can lead the lives they want.

There is an attainment and outcomes gap in the UK between disadvantaged pupils and their wealthier peers. This is exacerbated when pupils have lower confidence in their own abilities and potential. Upward social mobility is made even harder when pupils lack relatable role models. We want to change this!

Now, more than ever, it is essential that young people from disadvantaged back- grounds get the support they need to achieve their goals. That’s why we’re playing our part to narrow the gap and support a generation of pupils to be their best.

We are ambitious, and are looking for someone as passionate as we are about creating a socially just world. If you’re motivated by improving social mobility and transforming the life chances of young people we would love to hear from you.

Many thanks,

Who we are

Vision: a world in which every young person’s destination is based on their choice, ambitions and talents, rather than their background.

Mission: coaching young people to be confident, independent and resilient so they can lead the lives they want.

What we do: we partner with schools, universities and businesses to run face-to-face and virtual coaching programmes for disadvantaged young people with relatable role models who are just a few years ahead in their life journey, we help raise their confidence, independence, resiliance and attainment. Our coahes are typically undergraduate volunteers or senior pupils in schools who we train and support to become effective coaches. 

The Challenge

By the age of 5, 43% of disadvantaged young people have not reached a good level of literacy and numeracy.

57% of children from disadvantaged backgrounds leave primary schools without reaching the expected standard in reading and maths.

A disadvantaged child is 50% less likely to achieve passes in GCSE English and Maths.

Only 16% of Free School Meal eligible young people attend university, compared to more than 75% of those who attend an independent school.

1 in 3 young people frpm disadvantaged backgrounds are not in any form of sustained education, apprenticship or employment five years after their GCSEs.

1 in 5 undergraduates from disadvantaged backgrounds don't complete their degree, double the rate for the most advantaged.

Those in elite occupations from disadvantaged backgrounds earn £6,400 per year less in the same role, and take 25% longer to gain a promotion.

Our Impact

We have been delivering coaching programmes across England since 2014, supporting over 15,000 young people in that time. We have a small but growing number of programmes directly coaching undergraduates from underrepresented backgrounds (our Lifecycle programme). However, the majority of our work and impact takes place in schools, involving us training undergraduates (our Core programme) or senior pupils (our Peer to Peer programme) to be coaches to younger pupils.

We are proud that our programmes demonstrate consistently strong impact on the outcomes most closely associated with improving social mobility: attainment, social & emotional development, and school attendance.

Our most recent independent evaluation found:

Increases in maths (11.1%) and English (5.1%) attainment.

Significant improvements (min 8%) in metacognition, self-efficacy, and motivation.

Persistently absent pupils’ school attendance increased by 11%!

Our Values

We have four core values at CoachBright that we use to guide us and help our decision making. These values remind us at all times who we help, how we help them, and how we should act as both a charity and as individuals.

1. We understand the complexities of disadvantage. We prioritise supporting young people from low-income households but understand that disadvantage is context-dependent and that the drivers of disadvantage regularly shift.

2. We believe coaching is transformative. All of our work, from primaryphase programmes to our Lifecycle work with young adults, is grounded in a belief that high-quality coaching can transform a young persons life.

3. We strive for clarity. We are open and honest with our beneficiaries, our partners, and each other. We hold each other to high standards and provide transparency and clarity with the deisions and work we do.

4. We are a team not just colleagues. We are committed to helping others, and this commitment extends beyond our beneficiaries to each other in the workplace. We strive to make CoachBright a place where regardless of role, level of seniority, or length of time at the organisation, we all want to roll our sleeves up to support each other and share in each other's successes and challenges.

Our Team

We are a small but mighty team, with a mixture of experiences including youth work, teaching, music, finance, social work and many others. Although our backgrounds and skills may be different, what we have in common is a commitment to our core values, and a belief that our work can - and does - change young people’s lives.

And whilst we may be located in different parts of the country, we work extremely hard to ensure we live up to our fourth core value - ‘we are a team, not just colleagues’.

I've never worked in such a wonderful team before. It's been great to join such a supportive environment where everyone just wants the very best for each other and are all so passionate about our shared mission.

Role description

In the 25/26 academic year, we will be expanding our work significantly, supporting close to 3,000 young people from Cornwall to Northumberland. The majority of this growth will be through a one-year project we are running in partnership with the Education Endowment Foundation.

This project is a randomised control trial (RCT) of our Peer to Peer coaching programme, where we will be working with an additional 50 new secondary schools. We have seen consistently strong impact from this programme on the attainment, social & emotional development, and school attendance of disadvantaged young people for many years. This EEF supported RCT now gives us the opportunity to test this impact at significant scale, specifically on the maths attainment, maths self-efficacy, and school attendance of disadvantaged Y10 and Y7 pupils (see here for more details). 

To support with this delivery, we are looking to recruit additional fixed-term (October 2025 - July 2026) Programme Managers, both full and part time, in the following regions:

1. South West (including Cornwall and Plymouth) Part time, 2-3 days per week

2. South East England (including Greater London, Hampshire, Sussex, Kent, Berkshire, Essex, Hertfordshire, and Milton Keynes) Full time

3. North West (including Merseyside, Greater Manchester, Lancashire, and Cheshire) Part time, 3-4 days per week

4. North East (including Northumberland, Newcastle, Tyneside and Teesside) Part time, 2-3 days per week

You will have end-to-end ownership of your own allocation of programmes, which may involve a mixture of Peer to Peer, Core and Lifecycle programmes. Whilst delivering our programmes you will be required to build excellent relationships with our school and university partners, support with training and developing our undergraduate volunteers, use our evaluation frameworks to assess impact, and lead on conversations related to retention and expansion.

Candidates should be able to cover all locations in the given region they are applying for, so access to a car would be an advantage, but is not essential. At times team members may be asked to travel to a location outside of their region, but this will be rare and sufficient notice and TOIL will be given where appropriate.

All roles are on fixed term contracts starting Monday 6th October 2025 and finishing 31st July 2026. The majority of direct delivery in schools will begin early November. The first few weeks in the role will combine a mixture of induction, training, programme observations, programme set up, and volunteer recruitment for our Core programmes.

Whilst there is the potential for a permanent role beyond the length of this project, this will be based on our levels of school retention and business development, and so cannot be guaranteed. 

You will flourish in this role if you have a genuine passion and ‘knack’ for working with young people and supporting them to succeed, as well as being organised, motivated, and able to think on your feet quickly. If that sounds like you, please get in touch!

Role details

Managing and delivering programmes

• Coordinate and run multiple in-school and online programmes, typically requiring travel to schools most working days.

• Set timelines for programme start and finish dates. 

• Oversee programme quality and communicate with school staff weekly to provide feedback after sessions. 

• Facilitate in-school or digital workshops for groups of pupils (KS1-5). 

• Plan and organise graduation trips to a local university for pupils on the programme.

• Collect data for monitoring and evaluation purposes, such as pre and post programme questionnaires, attendance records, and pupil and coach feedback.

• Report regularly to the Programmes Team Leader on key performance indicators and programme updates.

• Build and maintain high quality relationships with pupils, schools, and universities..

• Collect data and write impact reports and case studies for each programme.

Recruiting and managing undergraduate volunteers (in regions with Core programmes):

• Recruit and retain volunteer undergraduate coaches.

• Coordinate and allocate undergraduate coaches to Core school programmes, communicating with them weekly and when needed arranging transport for them to schools.

• Deliver training to volunteers both in-person and online. 

• Develop and maintain relationships with universities, particularly access, outreach, and widening participation teams.

Expanding our reach and impact:

• Ensure retention of schools and universities within the region by delivering high quality programmes, and leading retention, renewal, and expansion conversations with partners.

• Support the growth of our network of schools, Multi-Academy Trusts (MATs), Local Education Authorities, and universities in your region.

• Contribute to programme design, take part in a working group and whole team meetings.

• Gather and create content for social media and marketing materials. 

• Running pupil and school leader focus groups.

• Carry out other tasks that are within the scope and spirit of the role.

Person Specification

Essential characteristics and experience

Below are the key attributes candidates will need to be confident of demonstrating.

• Passion for social mobility. We have big aims and are looking for those who share our desire to make education fairer in the UK.

• Ability to think on your feet. Delivering programmes with young people can be unpredictable, so you will need to be comfortable working reactively to solve challenges at short notice.

• Programme or project management experience. In particular the ability to be organised, plan ahead, and manage competing priorities and timelines.

• Experience with young people. Comfortable running a session or delivering a workshop with a group of young people from age 8-18. (Please note, the vast majority of our programmes are at secondary phase).

• Relationship building and facilitating. This is a public-facing role so you will be involved in communicating and delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (business leaders, senior members of MATs, universities etc.).

• Excellent communication skills, particularly public speaking. You should be comfortable talking to groups of 5 or 500.

• Ability to make quick and clear decisions.

Desired characteristics and experience

Below are attributes that would be useful in the role. However candidates that have less experience in these areas should not be discouraged from applying.

• Understanding of the specific barriers to social mobility, both nationally and regionally, and the context for the young people we work with. 

• Experience of sales or partnership management/development, particularly with schools or universities.

• Experience of working in education settings.

• Existing network of relevant sector contacts in schools and/or universities, or demonstrable ability to quickly establish new connections independently.

Key details

Benefits

• An opportunity to contribute to an exciting charity with scope to input widely and take on new responsibilities.

• 28 annual leave days (pro rata).

• Fridays off during non-term-time (pro rata).

• Access to a £100 individual annual CPD budget in addition to CoachBright’s standard training offer which includes safeguarding, health and safety and diversity, equity and inclusion training).

• Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.

• Access to BrightHR perks, including a range of retail discounts. 

Key Information:

• Annual salary of  £30,579 - plus £2,500 London weighting where applicable (pro rata)

• Fixed term contract (6th October 2025  - 31st July 2026).

• Remote role with travel to schools across England. The majority of working days will require a trip to 1-2 schools in your region.

• Reporting to our Programmes Team Leader

Are you a visionary leader, with a heart for social justice and passionate about transforming society?

Join us in building a transformative space for young people to get them work ready and equip them with the skills and mindsets they need to succeed in employment, no matter the barriers they face.

As our next Centre Manager, you will lead, inspire and envision a team of three, delivering employment support in Kennington. You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme.  We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Kennington

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,900

Closing date: Monday 28th July, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and overcome significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

About the role

The Digital Marketing Manager will play a key role within the Marketing and Communications team, leading the day-to-day delivery and performance of our digital channels. This includes overseeing website content and UX, managing digital advertising campaigns, optimising SEO, and producing digital content particularly short-form video for our key audiences. The role will also work closely with internal teams to support campaign and project delivery, while contributing to a consistent and data-led digital approach across the organisation. This position reports to the Senior Digital and Marketing Manager and will work alongside colleagues and suppliers to improve brand visibility and engagement across all digital touchpoints.

Who we’re looking for

We are looking for a hands-on digital marketer with experience in delivering integrated campaigns across web, email, and social platforms. The successful candidate will have strong technical skills in areas such as paid media buying, analytics, and search engine optimisation, with a proven ability to drive engagement and deliver measurable results. A working knowledge of video editing and CMS platforms (particularly WordPress) is also important. The ideal candidate will be analytical, collaborative, highly organised, and bring a creative mindset to optimising digital content and experiences for our audiences.

Role purpose

This role exists to drive the performance and quality of WorldSkills UK’s digital marketing. The postholder will be responsible for delivering high-quality, audience-focused content and campaigns that strengthen the organisation’s reach, improve the user experience across our platforms, and help generate increased awareness and participation in our programmes. By bringing key digital functions back in-house, this role will enhance efficiency, support cost savings, and ensure WorldSkills UK remains visible, competitive, and aligned with strategic priorities in the Further Education (FE) and skills sector. The postholder will also play a key role in ensuring our digital content reflects our organisational values, including accessibility, inclusion and relevance to diverse audiences across the UK.

Key tasks and responsibilities

Website management:

• Lead the day-to-day management of the website, ensuring it is fully optimised for SEO, UX, and Conversion Rate Optimisation (CRO) to enhance the user journey and help deliver WorldSkills UK’s strategy.
• Create, curate, and publish engaging, on-brand multimedia content, including text, images, and videos, to maintain a dynamic online presence.
• Conduct comprehensive audits focusing on CRO, usability, accessibility, and site functionality, with strategic guidance from the Senior Digital and Marketing Manager; prioritise actionable insights to drive ongoing improvements.
• Monitor and analyse website performance metrics using tools like Google Analytics and providing insights to optimise user engagement.
• Manage and update the Content Management System (CMS), ensuring functionality, security, and mobile friendliness, while coordinating with developers to troubleshoot technical issues and introduce new features.
• Take ownership of SEO and Pay Per Click (PPC) strategies, leading monthly reviews to monitor performance and increase website reach.
• Ensure compliance with accessibility standards, providing an inclusive experience for all users.

Social media and paid advertising:

• Plan, execute, and optimise paid social media campaigns to support WorldSkills UK’s marketing objectives.
• Work with our PPC agency to increase traffic to the website.
• Align paid social media efforts with organic strategies, ensuring consistent messaging and branding across all channels.
• Collaborate with the Senior Digital and Marketing manager and external agencies to deliver high-performing campaigns, including briefing, asset preparation, and performance reviews.
• Monitor campaign performance metrics, providing actionable insights and recommendations to improve effectiveness.
• Conduct A/B testing on ad creatives and targeting to refine strategies and maximise impact supported by the Senior Digital and Marketing Manager.
• Manage campaign budgets efficiently, ensuring optimal allocation of resources to meet WorldSkills UK’s Key Performance Indicators.

Video editing and multimedia:

• Collaborate with the other members of the Marcoms team to plan, produce, and deliver engaging multimedia content, including videos and photography, that aligns with campaign objectives and supports both digital and organic communication strategies.
• Ensure video content is high quality and compliant with accessibility best practices, including subtitling and captioning.
• Manage video and image content libraries, ensuring materials are properly labelled and easily accessible for cross-platform use.
• Support diversity and inclusion initiatives by ensuring all content reflects a wide range of voices and perspectives.
• Regularly evaluate content performance, using analytics to inform improvements and innovations.
• Edit WorldSkills UK video content for use at events, on social media and web.

Reporting and insights:

• Establish and track key performance indicators (KPIs) for digital marketing efforts, providing regular reports to senior management.
• Analyse marketing data to identify trends, inform strategy, and drive continuous improvement.
• Contribute insights from competitor research to ensure WorldSkills UK remains innovative and differentiated in its digital approach.
• Stay informed on social media trends, platform updates, and best practices to enhance campaign delivery and audience engagement.

Person specification

Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Marketing degree or equivalent experience (CIM, DMI accreditation) [D].
• Proven experience managing websites using Content Management Systems (WordPress) [E].
• Experience with Google Analytics and other digital tools to track and optimise performance [E].
• Demonstrated expertise in planning, executing, and optimising organic and paid social media campaigns across platforms such as Facebook, Instagram, LinkedIn, and Twitter [E].
• Hands-on experience with CRM platforms, particularly HubSpot, including managing email and social media marketing campaigns and analysing campaign performance [D].
• Proficiency in using Adobe Premiere Pro or another video editing software [E].
• Strong copywriting and editorial skills, with the ability to adapt complex information for varied audiences [E].

Knowledge and skills:

• Knowledge of SEO principles and digital best practices [E].
• Ability to produce engaging copy for a variety of channels and audiences [E].
• Strong organisational skills, with the ability to prioritise tasks, meet deadlines, and collaborate as part of a team [E].
• Creativity and a problem-solving mindset, with the ability to innovate and adapt [E].
• Demonstrates a commitment to ensuring that all communications, digital and otherwise, are accessible, inclusive and aligned with equity, diversity and inclusion principles [E].

Personal qualities and attributes:

• High attention to detail and a proactive approach to improving processes [E].
• Strong team player with excellent communication and collaboration skills. [E].
• Respect for diversity and inclusion, ensuring content reflects these values [E].

How to apply

Please view the full Application Pack for further details on how to apply.

This role is office based (as above) but with flexible hybrid working. It is expected that the postholder will attend the office once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

 | Position  |  Communications Manager
| Salary  |  £37,000 - £40,000
| Contract type  |  Permanent & Full-Time
| Remote/Hybrid  |  Hybrid
| Days in office  |  3 days per week from Croydon office, mixed with hybrid home working

| Overview and key points on the role  | Are you a creative, unflappable communications professional with the emotional intelligence to navigate sensitive stories and diverse audiences? Do you want to lead the day-to-day delivery of bold, unapologetic communications that put survivors at the heart of everything — and help raise vital funds to support them? This is a unique opportunity to join Rape Crisis South London at a pivotal moment, as we launch our first-ever Fundraising & Communications directorate and bring our powerful new brand to life. You’ll own our external and internal comms channels — from social media and newsletters to media relations and website content — driving awareness, donations, and meaningful change. You’ll thrive in a fast-paced, ambitious environment where your ideas and creative energy can shape powerful public narratives. You’ll be a natural relationship-builder who can switch tone instinctively, whether speaking with survivors, brand agencies, journalists, or senior leaders. You’ll work collaboratively with colleagues across the organisation, bringing our mission alive with clarity, empathy, and impact.

What you’ll do: Lead the day-to-day delivery of all communications activity, ensuring every message is on-brand, survivor-centred, and bold Manage and create content for social media, newsletters, website and press, shaping compelling campaigns that grow our audience and fundraising income Work with external agencies and PR consultants to deliver creative campaigns and media opportunities Respond sensitively and swiftly to reactive media enquiries and sensitive stories Train and support colleagues to use our brand and tone of voice consistently Use insight and evaluation to continually improve the impact of our communications

Who you are: Highly organized, motivated, and able to manage multiple deadlines in a fast-moving environment Emotionally intelligent and confident communicating about sensitive issues with empathy and care A skilled storyteller and sharp editor with a keen eye for detail and brand consistency Proactive and creative, with a knack for spotting opportunities and turning ideas into action Experienced working across digital platforms and managing media relations Passionate about ending sexual violence and committed to equality, diversity and inclusion

Why join us? You’ll be part of a bold, survivor-led organisation driving change in South London and beyond. This is a chance to help us flip the script on sexual violence — raising our profile, deepening public understanding, and bringing vital funds to support survivors. You’ll work with a passionate, diverse, and dynamic team who value collaboration and innovation. To find out more about the role and how to apply, please see the attached job description. We welcome applications from all backgrounds and encourage candidates who bring diverse experiences and perspectives.
 
Join us to help change the conversation and support survivors — apply today! 
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

| How to apply  | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

Battersea has an exciting new strategy and the care of our cats and dogs is at the heart of this. Over the next few years, we aim to continuously improve how we can help more cats and dogs through our centres, extend our support more widely to those that need help, and improve our customer experience.
We have recently introduced a new CRM system for the animal journey and now want to introduce changes that will improve how our teams work together better across animal care and how we can make best use of the tools and system we now have.

This leadership role will play a critical part in leading the strategic change programme for animal care, by planning, co-ordinating and monitoring all the change projects as one overall plan needed to drive the continued transformation of our animal care and teams. They will also oversee the regular planning and monitoring of Operational business plans to ensure they are on track and in synchrony with the change plans.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd August 2025
Interview date(s): 13th August 2025 and 14th August 2025

All applications must be submitted before the closing date advertised.

We reserve the right to close the vacancy early if a high volume of applications is received.

For more information, please download the recruitment pack.

About PBE

We use economics to improve lives. Through analytical expertise and our close connection with the social sector, we help charities, funders, firms and policymakers tackle the causes and consequences of low wellbeing.

Right now, around 3 million adults in the UK are living in wellbeing poverty. We want to change that. 

Our team of analysts, researchers and economists work on a wide range of issues related to low wellbeing, including mental health, education, employment, financial security, poverty, disability, inequality and civil society. Our current focus areas are loneliness, children and young people’s mental health and private rental housing. We have changed national government policies on charitable giving, data about charities and volunteering and the relationship between civil servants and charities. Our research and insights helped secure over £1 billion of government funding for children’s services, numeracy education and charities struggling with the cost of living. The government has committed an additional £250 million for children’s social care in 2025-26, partially due to our research into the state of children’s services funding

About the role

From our ‘Labour and Civil Society Summit’ in Westminster with Sir Keir Starmer, to our ‘Diversity in charity leadership webinar’ with the Charity Commission, to our ‘Reversing the decline in children's mental health’ event chaired by Channel 4’s Cathy Newman, PBE events are high profile, high impact and varied. We are looking for someone who is passionate about using the power of events to bring people together to challenge, influence and engage on the issues our audiences care about. You will create and lead an exciting events strategy, and deliver a wide range of events, collaborating with senior staff, trustees, external organisations.

Post type: Permanent

Reporting to: Head of Communications

Staff benefits

• 28 day annual leave per year (excluding bank holidays)
• 7% employer pension contributions
• Group life assurance scheme and sickness cover
• Employee assistance programme
• Enhanced parental leave policy
• Generous personal development budget
• Discounted university gym membership
• A flexible work environment committed to employee wellbeing

Main duties and responsibilities

Leading PBE’s public events strategy and delivery

• Work with our Head of Communications and senior team to design and implement an events strategy as part of the communications and fundraising strategies.
• Event strategy and programme planning: drawing on expertise of PBE colleagues, trustees and relevant stakeholders to plan, market and deliver an engaging and innovative programme of online and in person events to budget and deadlines.
• Event design, delivery and follow-up: planning and managing operational delivery.
• Responsibility for logistics of events including guestlist development, speaker invitations and stewardship, ticketing, internal briefings, contractors, venue liaison, event marketing and follow up.
• Active communications with speakers and attendees before and after events to maximise impact.
• Stakeholder engagement with events: Researching and drawing on advice from colleagues on interesting, engaging and diverse speakers relevant to PBE’s strategy, and drawing on PBE’s research and analysis projects as well as the wider media landscape to actively identify opportunities and agendas for future events.
• Supporting the organisation of joint events with charities and social sector organisations, working as part of a small and dynamic communications team to maximise the impact and visibility of PBE’s projects and publications externally, and the organisation of private research roundtables.

Supporting development and income generation

• Work with the Director of Development to ensure our events programme supports PBE’s fundraising approach by engaging funders, helping to identify new business opportunities, and contributing to funding applications. 
• Working with the Development team to manage the design and delivery of fundraising and stewardship events including small private dinners, roundtables, panel sessions in person and online.
• Collaboration with the Development Director to identify mission-related commercial opportunities from our events, such as sponsorship.

Delivering effective communications

• Collaborate with wider communications team to deliver greater reach and impact for PBE through our multi-channel communications strategy.
• Support communications colleagues to create and deliver compelling digital communications to support our events programme
• Managing data, reporting and insight to improve our events: Maintenance of all records of activity in the CRM Salesforce, and liaison with the Head of Systems and our Operations Team to improve systems and processes.
• Perform additional duties as required to ensure the smooth running of PBE and the communications team.

About you

The role would suit candidates from an events agency or in-house events/communications background, able to work operationally and strategically, working with and advising senior staff internally and externally.

Candidates should be able to point to a strong track-record of creating and delivering events and stakeholder engagement, with sufficient experience to lead and co-ordinate a diverse programme of in person and online events to reach policymakers and the wider social sector.

Skills/Competencies

Ideal characteristics include:

• Event strategy, programme planning and operational delivery and management of in person and online events.
• Creativity, innovation and a commitment to continuous improvement.
• Good communication and interpersonal skills, including strong writing and relationship building ability.
• Attention to detail and organisational skills, including managing budgets.
• Collaborative working style with internal and external colleagues.
• Project management: ability to manage and oversee multiple simultaneous projects 
• Self-sufficiency and resilience to manage operational delivery of high-profile events and advise internal colleagues on strategy and positioning.
• Confident use of digital systems and software, able to pick up and adapt to use of different platforms and products including core applications and platforms, e.g. webinar technology, CRM (Salesforce), online booking applications, spreadsheets.
• Interest in social and economic policy issues and issues that impact the social sector.

Desirable characteristics include:

• Experience of and interest in the social sector or think tank sector 
• Experience in health and safety, GDPR and the legal aspect of events, such as risk assessments and charity tax. Familiarity with the Fundraising Regulator’s codes of practice
• Experience of WordPress and wider experience in Content Management Systems and content design.
• Experience of major donor and/or corporate relationship management.

Timelines

Closing date for application: Wednesday 30 July @ 10.00am

First round of interviews (online): Wednesday 13 and Thursday 14 August 2025

Second round of interviews (online / in person): Thursday 21 August 20

PBE is an equal opportunity employer and values diversity. We encourage applications from all parts of the community, and we give all applicants and employees fair and equal treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We also guarantee an invitation to interview for all applicants with disabilities who show evidence that they can meet the role’s ideal criteria.

For details of our applicant’s privacy policy, please see our website.

At PBE, we acknowledge the value of Artificial Intelligence (AI) tools and search engines in supporting work-related tasks. However, we advise against relying solely on AI-generated answers when responding to the sift as well as interview questions for this role. Our goal is to assess your personal understanding and your capability to perform the role. Therefore, we expect your answers to be thoughtful, personalised, and appropriately referenced. Please note that we utilise commonly available AI tools, detectors, and platform features offered by Applied to identify AI-generated responses and ensure authenticity during the shortlisting process.

Flexibility Policy:

We value the ability to work flexibly and to support employee needs. We have an office in Elephant and Castle, London that is available to staff every day, but we also work to a 0% requirement to be in the office. We do ask that staff travel to the office once every six weeks for our collaboration days, and for meetings and events as required. Travel costs to London are not covered by our expenses policy, as our pay policy is based around paying staff a salary based on London weighting that is not dependent on where people live.

Please note that sponsorship cannot be provided for this role so applicants must have full working rights to work in the UK.

This is an important role for Homeless Link, with overall responsibility for project managing and delivering a programme of conferences designed to introduce new ideas, support the learning of the homelessness workforce and demonstrate Homeless Link’s ability to convene, whilst generating income for the charity. Along with significant experience of organising conferences or events, the successful candidate will have excellent project management and problem solving skills and a keen attention to detail.

Working alongside colleagues, and using internal and external intelligence, you will be responsible for researching, creating, and delivering compelling event programmes for a series of England wide conferences. You will help shape the narrative and purpose of each event and be involved in crafting a clear and engaging storyline. You will work across the lifecycle of each event, from content creation, budget management, logistics, delegate, speaker and venue liaison to on the day event delivery. You will be responsible for ensuring that the sessions, themes, and speakers align with the event’s objectives and the broader organisational strategy. As part of this you will help curate a line-up of knowledgeable, engaging speakers, meaning that each event not only delivers value, with content relevant and useful for our audience of homelessness sector leaders and practitioners, but is positioned as an unmissable opportunity within the industry. Visit our website for full details of the role and how to apply.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

This new role is an exciting opportunity to drive the growth of Family Fund’s high value giving, helping more families raising a disabled or seriously ill child access the support they need. 

As a key member of the fundraising team, you will play a vital role in securing transformational income from high-net-worth individuals building strong, lasting relationships that fuel our mission and increase our impact.

The role

As Philanthropy Manager, you will shape our philanthropic strategy, develop a new prospect pipeline and secure long-term support from individuals, family foundations, and wealth intermediaries. 

You will work closely with internal stakeholders across the organisation, to identify funding priorities and opportunities for donors. You’ll ensure we develop and deliver a long-term philanthropy strategy, building and managing relationships with wealth managers, private client advisers and networks that can introduce and connect donors to Family Fund. 

You will accurately record prospect and donor activity on our CRM system, maintaining clear pipelines and forecasts, and producing high-quality reports to monitor progress and impact. 

About you

We are looking for someone who is passionate and committed to drive our philanthropy strategy forwards. You will be a brilliant communicator, able to influence and inspire, representing Family Fund externally as a compelling ambassador for our work. You will be results driven with a solid track record securing major gifts from donors and demonstrable success in building new relationships. You will be entrepreneurial and self-starting, with the confidence to build a new programme from the ground up.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We’re growing our collaborative and ambitious Fundraising Team at Family Fund, with exciting roles that will play a key part in helping us reach more families raising a disabled or seriously ill child.

We’re also recruiting for: 

Corporate Partnerships Manager (New Business) – to build strategic new corporate partnerships that support our mission. 

Community and Volunteering Fundraisers – to drive local engagement and inspire community fundraising.

Each role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you. 

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Information

Closing date: 01 August 2025
Interview dates: 22 August 2025

The main job role is to support Spectra in achieving a more inclusive and supportive process as part of our current organisational transformation. The postholder will design and embed practices and procedures that will improve staff wellbeing and inclusion. They will also provide support to managers around organisational change and embedding culture change.

Main Responsibilities:

• Design and deliver a people and culture strategy based on our strategic plan.
• Promote staff wellbeing and provide a supportive culture.
• Develop and deliver Diversity, Equity, and Inclusion (DEI) strategies.
• Oversee and review people and culture policies.
• Support managers with tailored HR solutions.
• Foster collaboration between senior management and staff.

If you’re an experienced people manager who thrives in an agile and complex environment we’d love to hear from you.

The role offers a combination of working online and at Spectra’s office based in South London.

£40,500 - £47,700 per year

Fixed term (18 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office 

What the job involves

Prostate Cancer UK are launching the most ambitious fundraising appeal in our history, and we’re looking for a brilliant Appeal Manager to help make it happen. In this role, you’ll be right at the heart of the campaign, working closely with the Head of Appeal to keep everything on track and running smoothly. You’ll coordinate plans, manage timelines and milestones, and help make sure everyone involved knows what’s happening and when.

You’ll drive forward the creation of campaign materials too, from website content and videos to newsletters and donor content. Your role will be to make sure everything’s consistent, high-quality and feels part of one powerful, inspiring appeal. You’ll also keep campaign plans, documents and resources organised and easy for everyone to access.

Working closely with teams across the charity including fundraising, communications, finance and our programme teams acting as the central point of coordination. You’ll help prepare briefings and updates for senior leaders and external partners, support events and meetings, and make sure every interaction feels thoughtful and well-planned.

If you thrive on collaboration, love making things happen, and want your work to have real impact, this is your moment.

What we want from you

We’re looking for an Appeal Manager who makes things happen and keeps things moving. You’ll be highly organised, thrive on hitting targets and love the satisfaction of seeing a plan come together. You’re good at managing shifting priorities, recognising what’s most important, and making sure it gets done.

You’ll have experience of working on a major fundraising appeal, capital campaign or within a high-performing fundraising team and know what it takes to deliver brilliant donor experiences. You’ll be comfortable coordinating complex projects with lots of moving parts and stakeholders, keeping everything on track and everyone in the loop.

A sharp eye for detail and a proactive, collaborative approach are essential. You’ll enjoy working across teams, building strong relationships and making sure nothing slips through the net. You’ll also be an effective and engaging communicator, with excellent written and verbal skills and the ability to pull together clear, thoughtful briefings and reports.

If you're a natural doer with a sharp eye for detail and a passion for purpose, we would love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 27th July 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. First round interviews are currently scheduled for the week of Monday 4th August 2025 and second round from Monday 11th August 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Havering , Redbridge, Greater London (Hybrid)

his role is known internally as Partnership Support Manager

About us

Citizens Advice Havering (CAH) and Citizens Advice Redbridge  (CAR)  work in partnership to provide information and advice to the residents of both boroughs. .  CAH and CAR are amongst the smaller local Citizens Advice (LCAs) and as such have to work hard to meet demand with limited resources.  We work in a number of locations across the boroughs, working  together on back office and support functions to maximize cost efficiency. We deliver our services with the help of 34 paid staff across the partnership.  Most of our paid staff provide advice services.  Our staff team is supported by approximately 70 dedicated volunteers supporting advice and administration.

About the role

We are looking for an experienced back-office professional who comfortably works with trustees, staff and volunteer teams, suppliers, clients and external stakeholders.  The successful candidate will need to be able to handle a wide range of tasks – from the mundane to the complex – equally skillfully and diligently.

The Partnership Support Manager will independently manage their own workload, but work with and be part of a wider team who have a range of expertise and a common aim.  There is the opportunity to recruit and train volunteers who can assist with administrative tasks and build up a small team.

The purpose of the Partnership Support Manager role is to provide support to the Senior Leadership Teams of both local Citizens Advice so that the partnership runs smoothly in every aspect.  This will mean taking responsibility for all areas that make the work of our advisers, supervisors and managers possible.

Benefits:

• Annual Leave: 33 days per annum, including Bank Holidays (pro rata for part time)
• Pension: 3% Employer contribution
• Flexible working (subject to operational requirements)

Citizens Advice promotes diversity and equality and challenges discrimination. We welcome and encourage job applications from people of all diverse backgrounds such as BAME and LGBTQ+.

If you’re interested please click on Apply for more information, Application is via an application form. Please also see the guidance notes for applicants and the job pack attached, we do not accept CVs.

Closing date for applications: 0900.  21st July 2025 

Interviews: From 30th July 2025

Join us in transforming how we use data to change young lives!

We’re on the lookout for a confident communicator and change-maker to lead engagement and adoption across our exciting new CRM programme.

As our Fundraising CRM Change Manager, you’ll play a key role in making sure our teams are ready, informed, and inspired to get the most out of our new system. You’ll work with colleagues across Fundraising, Marketing and beyond, training, guiding, and supporting them to embrace new tools and processes that help us connect even better with the young people and supporters at the heart of our mission.

You’ll help build a culture of confidence around data, drive adoption through clear communications and creative engagement initiatives, and ensure that the real benefits of the project are being tracked, reported and realised. From building training programmes and user guides to championing our data transformation team, you’ll be at the centre of it all.

This is a fantastic opportunity for someone who’s excited to work collaboratively on a project that truly matters.

If you’re passionate about helping teams succeed through change, and want to use your skills to empower young people into work and education, we’d love to hear from you. Even if you don’t tick every box, your experience might still be just what we need.

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

We're looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.

£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

al health rehabilitation units for young people aged 18-25 who may have experienced a mental health-related hospital admission. The aim is to support young people to gain and develop the necessary skills for independent living and to manage transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services.

Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.

The successful candidate will deputise for the Service Manager when required. This includes direct line management, leadership, coaching, and supporting Specialist Support Workers, Support Workers, and Waking Night Support Workers. Responsibilities also involve ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead's Policies and Procedures.

The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Support the Service Manager in driving operational activities within your service area, ensuring clear, relevant, and challenging objectives and ongoing performance tracking.
Successfully lead and motivate your team, championing and maintaining a positive local culture within the service.
Build supportive, trusting relationships with young people and create a welcoming and positive atmosphere.
Prioritise the prompt filling of voids and the reduction of arrears and bad debts.
Continuously work to improve staff competence, ensuring proactive ownership of staffing matters, swift resolution of conflicts, and effective management of issues.
Facilitate transparent and effective communication flows between management and frontline teams.
Lead on casework management, ensuring that risk assessments and support plans are regularly updated and dynamic.
Promote partnership working to maximise opportunities and positive outcomes for customers.
Monitor and maintain creative and ambitious plans for customer involvement.
Support the Service Manager to prepare for quality visits, using Look Ahead's local indicators to monitor performance, set targets, and implement action plans to maintain high-quality services aligned with local and national standards, and funder requirements.
Assist the Service Manager in producing and submitting monthly management reports to the Performance team, ensuring data on local KPIs is accurate and current.
Develop and maintain strong internal management relationships with other departments and functions within Look Ahead, ensuring best practice sharing and supporting initiatives for organisational improvement.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and engaging with others; actively participates in local activities to promote customer involvement and inclusion.
Able to lead and motivate staff transparently and consistently.
Exhibits warmth, friendliness, and an open approach.
Prefers working collaboratively within a team.
Calm and resilient under pressure; does not allow emotions to negatively impact judgement.
Practical, logical, and naturally well-organised.
Thrives in environments characterised by change, diversity, and dynamic challenges.
Confident with high levels of self-esteem.
Respectful, articulate, and sensitive in communication style.
Motivated towards excellence, continuous improvement, and demonstrates a proactive, 'can-do' attitude.
Capable of positively managing challenging and diverse behaviours.
Able to advocate effectively for young people across professional and community settings.
Confident using IT systems such as SharePoint and the Microsoft Office suite.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.