Domestic Abuse Worker Jobs in Birmingham, West Midlands

Location: Remote with occasional travel to Bristol

Salary:£42,750

Length of contract: Fixed Term Contract – 12 months

Hours per week: 37

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Purpose of the Operations Manager role: 

As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.

Key duties and responsibilities of the Operations Manager:

Operations: 

• Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually) 
• Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
• Compliance with Health and Safety legislation
• Oversee the effective management of communal facilities, office resources and equipment. 
• Responsible to complete, monitor and maintain the Operations Risk Management register.

Data Protection and Management: 

• Provide subject matter expert advice on GDPR compliance and data protection. 
• Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date. 
• Responsible for all Subject Access and Right To Be Forgotten Requests
• Act as the ICO liaison. 
• Responsible for setting GDPR training requirements
• Manage the Intranet and SharePoint sites
• Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies. 
• Responsible for monitoring the ongoing archiving connection.

IT: 

• Work with the external IT contractors to ensure effective delivery of the WA IT strategy. 
• Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services. 
• Plan, develop and implement strategies for IT
• Ensure organisation wide compliance with IT policies. 
• Manage responsive IT support, maintain central records for externally provisioned services. 
• Oversee the effective use of databases and file storage

​What we are looking for in our Operations Manager:

• Experience and knowledge of a variety of software packages, particularly MS products
• Line Management experience
• Experience of hardware troubleshooting and support
• Solution driven and the ability to think creatively, working to tight deadlines
• Experience in health and safety
• Excellent IT skills and computer literacy
• Good knowledge of GDPR and confidentiality
• Good oral and written communication skills

Benefits of joining us as our Operations Manager include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply? 

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
• We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
• Please read our Single Sex Statement on the Women's Aid website

This is an exciting opportunity to be a part of a dynamic, empowering programme that centres sustainable change in the domestic abuse landscape.

The Role:

The successful Training lead will head our “Rise for Change” domestic abuse training programme and have the exciting opportunity to continue to grow the programme’s success to date. Rise for Change is a trauma informed domestic abuse training programme for non-specialist professionals. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional and trauma informed domestic abuse training for professionals in all sectors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to domestic abuse both within the workplace and in the wider scope of their lives.

The role will be responsible for the delivery and upkeep of our current training packages, development of further training  and the management of current/ new stakeholder relationships. This role will also serve as a subject matter expert on domestic abuse across our global digital programmes.

Postholder Reports to: the Global Programmes Director, Hope After Harm

Our Team Values:

• Passion driven and dedicated to sustainable change.
• Committed to listening and learning knowing this makes us stronger when we lead and speak.
• Tirelessly place survivors and those with lived experienced at the heart of what we do.
• Maintain integrity through compassion, consistency, and transparency.

This is what the Training Lead will do at Hope After Harm:

• Work in line with our values.
• Deliver remote training to professionals, organisations and businesses (some flexibility may be required for limited ad-hoc in-person training).
• Upkeep current training packages and development key content as required.
• Complete needs analysis of the sector and ensure our packages remain in line with need and best practice.
• Maintain new and established relationships with key partners and stakeholders through regular meetings, problem-solving and support to ensure the longevity of relationships and continuous buy-in.
• Engaging with organisations and stakeholders to gain their custom, establish needs and tailor packages/delivery to suit their needs.
• Develop and co-ordinate communications through various channels such as social media, Linked-in and event sites to gain custom.
• Maintain accurate recording and reporting of training/project delivery, including a training delivery calendar, CRM and all administrative processes and wrap around support.
• Providing ongoing advice and support to organisations in receipt of training and obtaining/responding to feedback. 
• Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients ensuring the service is accessible to all.
• Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
• Alongside the Digital Programmes Manager, be responsible for ensuring ongoing income generation from client buy in and single ticket sessions.
• Maintain our current CPD accreditation and standards required within current/ new training packages and their delivery.
• Ensure delivery of agreed KPI’s.

This is what you will bring as the Training Lead at Hope After Harm:

• A thorough understanding of domestic abuse and gender-based violence through a trauma informed and intersectional lens, including the impact and mitigation of vicarious trauma.
• An experienced, highly skilled trainer with the ability to engage people through remote and in-person delivery.
• Hold a “Train the Trainer” qualification or be willing to obtain one during onboarding.
• Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
• Knowledge of adult learning techniques.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Plans and prioritises work effectively, with the ability to manage projects and multiple deadlines
• Motivate individuals and agencies to move through courses of action and decision-making processes.
• Independent worker who takes responsibility for own workload and takes initiative to gain additional opportunities for the programme.
• A kind and compassionate person, who understands the importance of participant safety and well-being as a part of training delivery.
• Places the survivor at the centre of all that you do.
• Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
• Experience of using Canva as presentation platform.
• Knowledge and previous experience of using CRM’s, such as hubspot, to track client engagement.
• Experience in driving and implementing marketing/advertising strategies
• Strong reporting skills in quantitative and qualitative forms.
• An understanding and experience of CPD accreditation is desirable.

All Workers have a responsibility to work with colleagues in maintaining service delivery, general related tasks will be discussed during the interview process and upon appointment of role.

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore be expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.

(This post is offered on a fixed-term contract for 12 months from the start date, with possible extension beyond this dependent upon funding)

Who are Hope After Harm?

Thames Valley Partnership T/A Hope After Harm is an established charity of over 30 years, delivering a range of services to support those who are vulnerable or at risk of exclusion. We work to develop long-term solutions to the issues of crime and social exclusion and work at both practical and strategic level to influence policy and share good practice. We run market leading technological programmes that help change and save the lives of survivors of domestic abuse and deliver specialised training to professionals and organisations to ensure we all play our part.

For this role you will need:

· To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.

· To be able to deal with all information on a confidential basis and understand data protection requirements.

· To have Citizenship of the UK or have entitlement to work in the UK

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Salary: £21,756 - £26,936 per annum pro rata

Hours:  35 per week

Contract: Permanent

Based:   Birmingham

Ref:  1435

Cranstoun offer a wide range of services across England, including community-based and residential substance misuse services, supported housing, specialist services for young people and families and carers, and domestic abuse services.

Our skilled and compassionate teams work with service users, families, and communities, helping them to make positive changes. We’ve been making a difference since 1969 by combining our expertise with innovative approaches and putting people at the heart of what we do.

Our Housing Lead Worker Service will support victims/survivors of domestic abuse and their children, as they are often forced to leave their homes as a result of the domestic abuse. We will support victims/survivors and their families at this critical time whether this is to stay in their own homes safely, or provide support on a short or long term basis. We also work with key strategic partners to help address other social related issues, such as benefit/welfare, helping to maximise people’s incomes, signposting to relevant primary and secondary health care services and more.

As Lead Worker, the successful applicant will be expected to:

• Be motivated, committed and confident at liaising with other professionals.
• Be able to work autonomously and as part of a team.
• Possess some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
• Have the ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
• Effectively manage their own caseloads and time.
• Provide individual, tailored support in accordance with the agreed support plan.
• Assess and manage risk.
• Maintain accurate records.
• Understand the importance of maintaining professional boundaries.
• Ensure safeguarding protocols are followed. 

To download an application pack, visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

All posts will be subject to an enhanced DBS Disclosure.

Closing date: Sunday 5 May 2024. 

Interview date: Tuesday 14 May 2024.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No. 1061582.

This is an exciting opportunity to work as a refuge worker within a refuge service, supporting women and their children fleeing domestic abuse. Your responsibilities will include supporting and advocating for women and children, taking part in the on-call rota, managing day to day running of the refuge; health & safety, safeguarding and supporting the service and deputy manager. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. As part of this role, you will be required to participate in an out-of-hours on call rota. An enhanced DBS will also be required for the successful applicant.

This is an exciting opportunity to work as a refuge worker within a refuge service, supporting women and their children fleeing domestic abuse. Your responsibilities will include supporting and advocating for women and children, taking part in the on-call rota, managing day to day running of the refuge; health & safety, safeguarding and supporting the service and deputy manager. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. As part of this role, you will be required to participate in an out-of-hours on call rota. An enhanced DBS will also be required for the successful applicant.

We have an exciting opportunity for a Caseworker specialising in Domestic Abuse to join the Multi-Crime team in Devon & Cornwall, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home-based with egular travel to our office in Plymouth & throughout Devon and Cornwall. As a Domestic Abuse Caseworker you will:

• Develop, deliver and monitor safety and support plans for those affected by crime (primarily domestic abuse) who accept ongoing support which will include providing resources, interventions, and information to all service users
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local domestic abuse providers to share information on the VS service offer and options for survivors
• Take part in wider VS development around domestic abuse
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as domestic abuse, sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.

Please see attached Job Description and Person Specification for further details. When completing your application form, please pay particular attention to the essential shortlisting criteria on the job description as these will inform decisions on who is shortlisted for interview.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.