Domestic Violence Advocate Jobs in Birmingham
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Community Support Worker, you will work alongside the Community Hub Service Manager, providing frontline support to individuals and families who come to the Makery for help. This role requires proven experience in safeguarding, crisis intervention, and advocacy, as well as the ability to risk assess and respond appropriately to a range of situations.
Applications will not be considered without relevant Safeguarding experience and training, and proven track record of working in a community support role (not domicilary care)
Your responsibilities will include:
• Frontline Support & Safeguarding
• Providing immediate crisis support, signposting, and making referrals to specialist services.
• Acting as a Designated Safeguarding Lead (DSL), handling safeguarding concerns and ensuring individuals are safe.
• Conducting risk assessments to determine the most appropriate support for individuals.
• Offering mental health first aid, de-escalating crises, and providing practical guidance to those in distress.
• Having a strong understanding of MARAC (Multi-Agency Risk Assessment Conferences) and how they function, though referrals will be handled by the manager.
• Community Support & Advocacy
• Engaging with individuals facing issues such as homelessness, addiction, domestic abuse, bereavement, and mental health struggles.
• Providing information, advice, and guidance (IAG), helping individuals navigate support systems and access appropriate resources.
• Advocating on behalf of individuals to ensure they receive the help they need from local services.
• Working to break isolation and loneliness by offering time, conversation, and emotional support.
• Teamwork & Day-to-Day Responsibilities
• Working alongside the Community Hub Manager to ensure a smooth-running service.
• Supporting volunteers, engaging in community outreach, and building relationships with external organisations.
• Being hands-on in the hub, whether that’s making a cup of tea, preparing a meal, or simply offering a listening ear.
• Helping to maintain a safe, welcoming, and supportive environment for all visitors.
We are looking for a compassionate, experienced, and adaptable individual who:
• Has proven experience as a Designated Safeguarding Lead (DSL), including handling referrals and working with safeguarding protocols.
• Holds mental health first aid training and has strong knowledge of risk assessment and crisis intervention.
• Has direct experience working with individuals facing domestic abuse, addiction, homelessness, or mental health challenges.
• Understands information, advice, and guidance (IAG) and knows how to advocate for individuals in need.
• Has experience working in a community support setting with vulnerable individuals.
• Is a team player, willing to support colleagues, volunteers, and visitors in any way needed.
• Can remain calm and professional in unpredictable situations and respond appropriately.
• Has excellent communication and interpersonal skills, with a non-judgmental approach.
• Can work flexibly and adapt to the changing nature of the role.
Qualifications and Experience (Essential):
• Educational Background: Possession of an NVQ Level 3 or 4 in fields such as Mental Health, Community Work, Psychology, Youth Work, or other related disciplines.
• Safeguarding Certification: Holding a Level 3 or 4 Safeguarding certification, qualifying them to serve as a Designated Safeguarding Lead.
• Professional Experience: Demonstrated experience in community engagement, mental health support, or outreach work, specifically within community settings rather than traditional care environments.
• Skill Set: Proficiency in applying safeguarding measures, trauma-informed care approaches, and mental health support strategies.
• Community Engagement: Proven ability to support vulnerable individuals, engage effectively with diverse communities, and implement programs that promote mental well-being.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. You’ll work closely with a dedicated team, helping people who are often at their most vulnerable, and playing a key role in shaping a supportive, responsive, and community-led service.
If you have the experience, passion, and resilience for this role, we’d love to hear from you!
Please only apply for the role if you have proven experience within a community support setting, either with mental health, homelessness or domestic Abuse. This role requires candidates to have a proven track record of risk assessment and Safeguarding at designated lead level.
At The Guardians Grow Charity, we are a gateway to support, a safe space, and a listening ear for those facing crisis.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.
Your responsibilities will include:
• Service Management & Safeguarding
• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.
• Making safeguarding, MARAC, and other urgent referrals as needed.
• Ensuring compliance with safeguarding protocols and legal obligations.
• Leadership & Staff Management
• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.
• Conducting regular supervisions and performance management.
• Leading by example—supporting and empowering the team while being hands-on when needed.
• Community Engagement & Networking
• Building and maintaining relationships with partner organisations, charities, and statutory services.
• Representing the Makery at networking events and strengthening our presence within the community.
• Identifying and developing new services or partnerships based on community needs.
• Operations & Financial Management
• Overseeing the hub’s budget, ensuring financial sustainability.
• Managing administrative tasks related to service delivery, including data reporting.
• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.
We are looking for a passionate, resilient, and adaptable individual who:
• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.
• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.
• Has experience in staff and volunteer management, including training, supervision, and performance support.
• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.
• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.
• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.
• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.
• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.
Qualifications and Experience (Essential)
• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.
• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.
• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.
• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.
• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.
If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!
At The Guardians Grow Charity, we are a gateway to support, a safe space, and a listening ear for those facing crisis.
The client requests no contact from agencies or media sales.
Job Title: Health Advocate Educator
Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time,Permament
Hours: 37.5 hours per week
This is an opportunity to join Refuge as an Health Advocate Educator supporting women and children who are impacted by domestic violence.
The Health Advocate Educator will train and provide ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA), provide early identification and offer appropriate care pathways for female, male and non-binary survivors of domestic violence and abuse, aged 16 years and over and their children.
The post holder will work in partnership with the local ICB and the service manager to proactively develop and maintain links with health providers in the local area.The post-holder will work within a defined locality, either Stratford-upon-Avon District; North Warwickshire and Nuneaton and Bedworth, or Warwick District and Rugby borough; building links with health professionals and support agencies.
Travel around Warwickshire for client appointments essential to role, therefore use of a car essential.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 24 March 2025
Interview Date: 31 March 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Domestic Abuse Coordinator
City: Birmingham, B15 1LZ
Salary: £35,330 per annum
Hours per Week: 35
Term: Permanent
We're committed to creating a safe and supportive environment for our tenants, and we're looking for a passionate Domestic Abuse Coordinator to join our Tenancy Services team. If you have a strong understanding of domestic abuse issues and a commitment to advocacy and support, we want to hear from you!
About the Role
As our Domestic Abuse Coordinator, you'll be at the forefront of coordinating specialist support and advocacy to tenants affected by domestic abuse. Working with neighbourhood-based colleagues, you'll collaborate closely with internal colleagues, external agencies, and local authorities, to ensure that those experiencing abuse receive the appropriate safety measures and support services they need. Being a critical friend is vital in this role as you'll be responsible for ensuring all cases managed by frontline colleagues meet a quality assurance framework, providing accountability of our services whilst ensuring our tenants receive the support they need.
Responsibilities include, but aren't limited to:
- Be the go-to expert for domestic abuse cases, guiding colleagues and advocating for tenants.
- Conduct risk assessments and develop tailored safety plans.
- Work with agencies like the police and social services to ensure effective support and holding agencies to account.
- Developing and deliver training to raise awareness and improve responses to domestic abuse.
- Contribute to policy development and service enhancements.
- Maintain accurate case records and provide performance reports.
- Being responsible for a quality assurance framework that ensures equitable outcomes for tenants.
- Representing Midland Heart at MARAC and other interventions/forums.
This is a brand-new role we're introducing which offers you the opportunity to utilise your experience of domestic abuse issues and implement improvements to our services leading to a positive impact and experience for our tenants.
Our Ideal candidate? To be successful in this role, you'll have:
- Received training in domestic abuse awareness and support (e.g. IDVA or MARAC training).
- A qualification (or willingness to work towards) in social work or housing management.
- Experience in supporting individuals affected by domestic abuse or related advocacy.
- Strong knowledge of domestic abuse legislation and safeguarding.
- Excellent communication and collaboration skills.
- The ability to handle sensitive situations with compassion and confidence.
Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average). To successfully deliver this role, you must be willing and able to travel across the portfolio to attend MARAC and tenant visits where needed.
Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Applications close at midnight Sunday 16th March 2025.
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Drive Partnership DAPO Triage IDVA
Location: Home working. The posts are remote but will be delivering in the pilot sites of London, Manchester, Cleveland and North Wales. There is the potential this could include further pilot sites at a later date. This will be discussed further at interview, and if you are successful at interview.
Travel Requirements: You will be required to travel when the role requires it. Expenses for travel will be provided for specific work-related travel, and will be clearly articulated in interview, and employment contracts.
Responsible to: DAPO Triage Team Leader
Salary: Point 31-34 £34,016 to £36,754 (a London Allowance will be applied
To employees who live in London, Plus 6% employers pension which is subject to an additional minimum contribution of 2% by the employee)
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 37.5 hours per week, 5 days per week, with funding until 2026 and
with a desire to extend this, based on securing additional funding.
Job type: Fixed term to 31st March 2026.
Benefits:
· 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
· Contributory pension scheme including up to 6% employer contribution (subject to employee minimum 2% contribution)
· Enhanced maternity, adoption and paternity pay
· Occupational sick pay of up to 4 weeks full pay and 4 weeks half pay over 12 months per year (depending on length of service and pro-rata for part-time employees)
· Access to Employee Assistance Programme
Closing date: Friday 28th March 2025 5pm
Interviews to take place: online
About the role:
The Triage IDVA will work as part of the Triage Team in their pilot area, reporting to the Triage Team Leader and working alongside the Triage Worker. They will be responsible for supporting and presenting the voice of the victims and their children in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.
They will be responsible for attempting to contact the victims to carry out the relevant safety checks, risk assessments and provide advocacy during the assessment stage and make onward referrals for further support for the victim. They will capture the voice of the victim as part of the overall assessment for a positive requirement and feed their views and any relevant information about risk or need into the overall recommendation. The IDVA’s work and expertise will ensure that the risks and needs for both the Perpetrator and Victims/families are considered so that a co-ordinated and individual intervention plan can be created when appropriate and safe to apply as part of the DAPO.
*Click for more detail on the model and staffing structure
About you:
The post holder will have a demonstrable track record as an accredited IDVA with experience of working complex cases within a multi-agency environment and have been part of implanting multi-agency plans to reduce risk and harm to victims and families who have suffered Domestic Abuse.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 23 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
Please visit our website for full job description and person specification, where you can find and complete the application form and equalities monitoring form
Successful applicants must reside in the United Kingdom.
We would particularly welcome applications from people from a wide range of backgrounds and across all protected characteristics[1], particularly people from the following under-represented groups on our staff team:
· Black and minoritised people
· Deaf and disabled people
The client requests no contact from agencies or media sales.
About the Advocacy & Support Manager role
You will join a team managing Galop’s specialist advocacy services, providing support to LGBT victims and survivors of abuse and violence in the UK. This role holds the responsibility of the National advocacy & support team, you will be responsible for the line management and operational management of the advocacy & support service across the UK. You will work within the advocacy management team to deliver advice, support, and advocacy to thousands of LGBT victims and survivors of interpersonal abuse and violence each year.
You will remotely manage a team of specialist advocates and caseworkers that are based across the UK, providing needs-led support, information and advocacy to LGBT survivors of a range of violence and abuse. You will work with the Head of Advocacy and Support and other Advocacy and Support managers to ensure that survivors have access to timely, tailored support, while maintaining a high quality, consistent service, with a specific focus on remote support.
You will have an in depth understanding of violence and abuse that LGBT people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community and acting as a key Galop representative within a national landscape.
You will be responsible for ensuring that data collected about the service is consistent, thorough and appropriate in order to use for reporting, bid writing and evidencing the service provision offered. You will develop and maintain relationships with stakeholders and ensure that the service is effectively demonstrating its impact. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.
For more information on this role please download the attached job description.
Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK.
Hours: Full Time (35 hours per week)
Contract: Permanent
Line manages: Advocates and caseworkers
Reports to: Head of Advocacy and Support
Salary: £36,590.97 - £39,743.06
Closing Date
Applications should be submitted by 10:00am on 1st April
First round interviews will be held 10th April
REF-220289
We have an exciting opportunity for a independent Domestic Violence Advocate- Children & Young People (CYP IDVA) to join the Children & Young People team in Warwickshire , working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As a Children & Young People Domestic Violence Advocate you will:
- Provide one to one support to children and young people put in, and on occasions you may need to support with group work to children and young people.
- Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for children & young people.
- Play a vital role in ensuring we provide high quality, end-to-end support to children & young people to help them to recover from abuse.
- Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
You will need:
- Experience of working with children and young people.
- Excellent communication skills
- A good understanding of the impact of Domestic Abuse
- Knowledge of risk assessment, safety planning and risk management for victims of domestic abuse
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Dept: Housing
Contract Type: FTC (Maternity cover)
Location: Remote with occasional onsite work
Hours: Full time 35 Hours
Working Pattern: Monday to Friday
Grade / Salary Band: £36,173 - £38,182
About Standing Together:
Standing Together is a UK-based charity dedicated to ending domestic abuse and creating safer communities. We work collaboratively with various stakeholders, including local authorities, police, and health services, to improve responses to domestic abuse and support survivors. We pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model that ensures the safety of survivors while holding abusers accountable.
Through innovative training, advocacy, and community engagement, we empower individuals and organisations to challenge and change the systems that allow domestic abuse to persist. Our mission is to ensure everyone can live free from violence and abuse, fostering a culture of respect and equality. By leveraging research and best practices, we strive to influence policy and practice, making a meaningful impact in the lives of those affected by domestic abuse.
Purpose of the role:
The DAHA Programme Manager will oversee the development, delivery, and funding of the DAHA programme, ensuring it aligns with the business plan and strategy. This role is responsible for managing the DAHA accreditation framework, membership, training, and driving programme growth and sustainability. By leading the DAHA programme, the role directly contributes to improving the housing sector’s response to domestic abuse, ensuring survivors receive trauma-informed, needs-based housing support that enhances their safety and recovery.
Key Duties – What you will be doing:
- Lead and oversee the DAHA accreditation and assessment framework, adapting it for London boroughs.
- Manage Senior Regional Leads to ensure effective delivery of accreditation processes.
- Oversee the development of proposals, contracts, and agreements with housing providers seeking accreditation.
- Monitor and evaluate the impact of DAHA accreditation on service delivery.
- Promote and advocate for DAHA accreditation through events, social media, and policy engagement.
- Collaborate on developing and ensuring the sustainability of DAHA Membership and Training Models.
- Support the delivery of DAHA’s training packages for housing providers.
- Ensure financial sustainability of DAHA models, providing quarterly updates.
- Champion DAHA’s anti-racist and intersectional work in housing provision.
- Support recruitment, team communication, and the implementation of the DAHA strategy.
About You – Skills & Experience:
- In-depth understanding of the intersections of Violence Against Women and Girls (VAWG), domestic abuse, and housing, with a strong commitment to an intersectional and anti-racist approach.
- Extensive knowledge of the DAHA accreditation programme, including the unique challenges faced by London boroughs in implementing and maintaining accreditation.
- Comprehensive understanding of domestic abuse and housing legislation, guidance, and best practice standards, with the ability to apply this knowledge to support housing providers and boroughs.
- Proven experience in both frontline and second-tier roles within the housing and domestic abuse sectors, demonstrating a holistic understanding of the issues and effective response strategies.
- Demonstrated ability to influence national policy and practice by collaborating with key stakeholders and advocating for improvements in housing and domestic abuse responses.
- Strong leadership experience, including providing strategic oversight, managing team priorities and resources, and offering line management support to ensure effective delivery.
- Experience in managing business plans and budgets, with a proven track record in monitoring income and expenditure, identifying and managing risks, and ensuring sustainability.
- Proven ability to develop and implement robust project monitoring and evaluation frameworks, producing comprehensive reports for funders and project partners.
- Exceptional organisational and prioritisation skills, with the ability to manage multiple projects, deadlines, and competing priorities effectively.
- Excellent verbal communication skills, with the ability to build and maintain strong working relationships with internal and external partners at all levels.
- Extensive experience in confident and effective public speaking, including delivering training, webinars, presentations, and workshops.
- Outstanding written communication skills, with experience preparing high-quality funding proposals, reports, service level agreements, and clear guidance.
Benefits:
- 25 days of annual leave (pro rata), plus English bank holidays.
- 1 additional day’s leave for religious/cultural observation.
- Salary sacrifice scheme.
- Private healthcare scheme (post-probation).
- Flexible working opportunities.
- Training and development opportunities.
Join Us If...
You’re passionate about improving responses to domestic abuse and housing, thrive in a collaborative environment, and are committed to making a real impact. We’d love to hear from you.
Right to Work and DBS Check
Applicants must have the right to work in the UK and will undergo a Disclosure & Barring Service (DBS) check, funded by Standing Together, in accordance with Charity Commission guidelines.
Equality, Diversity, and Inclusion
At STADA, we are committed to fostering an inclusive workplace. We do not discriminate based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status, or genetic information. Our goal is to create a workforce that reflects society and ensures every employee feels valued and empowered to perform their best. We encourage applications from individuals of all backgrounds and experiences.
Information:
Appointment will be subject to a satisfactory DBS check.
Please ensure your CV is no longer than 3 pages and Cover Letter is no longer than 1 page.
Please note that we may close this job advert early if we receive a high volume of applications.
REF-220171
About the role
Our Digital Welfare Advisor provides a first point of contact to the RAF Community from anywhere in the UK. The digital service provides remote welfare support to RAF personnel and their immediate family, through the use of a variety of communication methods, i.e. Microsoft Teams, webchat, e-mail and social media platforms. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.
SSAFA's Personal Support & Social Work Service (PS&SWS) intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.
Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.
You will play an active role in engaging with local RAF welfare teams, as well as external agencies such as local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.
Hear our previous Digital Welfare Advisor talk about the role in this video.
This role is home based in the UK. You must live in the UK to be eligible.
About the Team
2025 marks 35 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.
We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.
We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.
About you
To thrive in this role, you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. Due to the remote working nature of the role, you will have excellent communication skills to identify and assess the service user’s needs and to work alongside them to develop their personal support plan.
The successful candidate will need to demonstrate a strong proficiency in Microsoft Teams and a broad computer literacy that includes the ability to work across multiple applications simultaneously. Confidence in recording data into an electronic information management system is essential, as is the capacity to rapidly acquire new software and application skills. The ability to plan and manage one’s own workload with minimal supervision is a key requirement for this role. Prior experience in using other Microsoft Office 365 applications to a high standard will be advantageous.
It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.
There will occasionally be some travel required and therefore you will need to be able to drive and have access to your own car.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 24 March 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 31 March 2025.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Location: Home-based
- Hours: 17.5 hours per week, plus additional hours as required, up to a total of 35 per week
- Salary: £19,036 (£38,072 FTE); additional hours paid at £20.92 per hour
- Contract type: Permanent
- Closing date: Sunday 23 March 2025
- Interviews: w/c Monday 31 March 2025
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for an experienced social worker to join our Central Support & Social Care Team. This is a fully home-based team providing tailored support to children and young people with cancer across the UK, over the phone and via digital channels. The team works alongside our social work teams in hospitals across the UK.
A key remit of the team is to provide support to our hospital-based social work teams during periods of reduced capacity or a spike in referrals. So as well as 17.5 core hours each week, this postholder will be expected to undertake additional hours as and when required. Support carried out for hospital-based teams will also be over the phone or via digital channels - you won't be expected to travel to the hospital site.
This is an exciting time to join us as we look to grow and maximise the potential of volunteers within the team.
This role is subject to a criminal record check. In the event of a successful application an enhanced criminal record check will be completed. This role is also subject to a Social Worker Registration.
What do I need?
You will be committed to delivering high quality social work support to promote the best outcomes for the children, young people and families we work with. You will need to be resourceful and resilient. You will have a positive attitude and be willing to embrace difference. As part of the wider Young Lives vs Cancer team you will actively engage with the work of the charity and welcome opportunities to get involved.
You will have:
- A recognised Social Work qualification and current registration with Social Work England/ Scottish Social Services Council/Social Care Wales/Northern Ireland Social Care Council
- Experience working with children, young people and their families/carers in a social care setting.
- Experience of working in a multi-disciplinary environment, ideally in an NHS setting.
- Experience of delivering support to young people and families via different mediums including including over the phone and/or digital channels
- An understanding of the impact of serious illness for children, young people and their families.
- Excellent interpersonal skills.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
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