Donations Processing Officer Jobs
UNIVERSITY OF OXFORD - Senior Fundraising Executive
known at Oxford as 'Senior Development Executive - Medical Sciences (Neuroscience)'.
We are looking for an experienced fundraiser, to lead on Neuroscience related fundraising for the Departments of Psychiatry and Clinical Neurosciences as part of the friendly team working across the Medical Sciences Division at the University of Oxford.
The Medical Sciences Division at Oxford has been ranked number one in the world for the last twelve years in the Times Higher Education World University Rankings for clinical, pre-clinical and health sciences. Recent accomplishments of the Medical Sciences Division include its research into the COVID-19 pandemic, most notably through the delivery of the Oxford–AstraZeneca vaccine, which is estimated to have saved over 6 million lives.
About the role:
This fundraiser will work closely with the Heads of Departments and academics in the Departments of Psychiatry and Clinical Neurosciences. The post will focus primarily on funding for research, academic posts, scholarships and infrastructure related to Neuroscience which includes Mental Health and neurological disease (e.g. Motor Neurone Disease, Dementia, Parkinson’s, Stroke and Epilepsy). The fundraiser will work on special projects including the possible major capital redevelopment of the Warneford site. While an interest in medical research and neuroscience is essential, you do not need to be a sciences graduate, just an enthusiast for knowledge.
About you:
You are an experienced development professional with a strong track record of securing major gifts, a confident approach and the ability to think creatively. You will lead on major gift fundraising (£100k-£1m+) working with a range of donors (corporates, trusts and individuals).
What We Offer:
As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:
- 38 days annual leave (including public holidays)
- Hybrid working arrangements for a healthy work-life balance
- Extensive personal and professional development opportunities
- Membership to CASE to support your professional development as an educational advancement professional
- Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
- Generous family leave for maternity, adoption, paternity, and shared parental leave
- Excellent contributory pension scheme for your financial future
- Salary sacrifice scheme for additional savings
- Subsidised sports centre membership to promote well-being
- Cycle loan scheme to encourage sustainable commuting
- Discounted bus and transit travel
In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal.
- Applications should consist of a full CV and a letter of application in your own words (maximum of 2 pages; no AI-written applications, please), in PDF format, outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 30 April 2024 can be considered.
Interviews are currently scheduled to take place on Friday 10 May 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.
The client requests no contact from agencies or media sales.
Director of Impact & Development – The Solicitors’ Charity
We’re looking for a Director of Impact & Development to develop and implement income generation and communication strategies and to develop strategy and practice around impact measurement and client feedback collection. The Solicitor’s Charity is the independent charity that, since 1858, has been supporting solicitors and their dependants in times of need or crisis.
Salary: c£66,000 - c£70,500(rising to c£67,250 - c£71,750 after successful completion of 6-month probationary period). The point on these salary ranges at which you will be paid is currently dependent on your location.
Flexible working arrangements are possible, including homeworking with occasional attendance in person at meetings, largely in central London (6-8 per year). Most staff work from home, though we also have an office in southwest London.
The Director of Impact and Development role
We have recently agreed our strategy for 2024-2026. Two key objectives for this period are to grow and diversify our funding streams and to increase awareness of the charity. We are also keen to understand better the impact that our activities have on our clients so that we can ensure that we are doing well the things they need to support them and so that we have stories to tell to help with fundraising and communications. Finally, we are keen to engage members of the profession in spreading the word about our work, including through a volunteer ambassadors’ scheme.
As holder of this senior role you will lead in these areas, developing and implementing effective strategies ad processes. You will work initially with our existing communications agency and with fundraising consultants but by the end of the year will need to have formed a view and put in place plans that either continue with these arrangements or bring more work in house.
Success in the role will be shown by significantly more income coming from sources other than our investments and donations of unclaimed client balances by law firms; by more people knowing about, supporting, and approaching the charity for help; and by us understanding better what works to help our clients and using this knowledge to promote development of the charity.
We’re looking for someone with at least 10 years’ experience in leading change in organisations (as an employee and/or a consultant) and evaluating organisational impact through metrics, feedback and benchmarking. At least 10 years’ experience in leading a marketing, communications and/or a fundraising function with proven experience in leading the development and implementation of marketing, fundraising and communications strategies and implementation plans in a similarly sized and geared organisation. You will also have a track record in developing organisational design, targets, operating models and business modelling in the charities and not-for-profit sector.
Other key demonstrable skills and experience include:
· Strong interpersonal and partnership skills, able to influence and work with a range of stakeholders at all levels, within and outside of the organisation.
· Ability to lead and motivate others and create strong working relationships with colleagues at all levels.
· Strategic thinker, able to see the big picture, recognise long-lasting, high impact decisions and implement clear operational delivery plans
· Strong analytical skills to be able to provide analysis of financial information (and other data) and oversight.
· Ability to present ideas, concepts, plans, and policies at Board level (and to a range of individuals, including senior external contacts) clearly and persuasively.
· Experience of working in a flatter organisational structure where levels of resource mean being willing and able to operate at both strategic and hands-on levels.
Why should you join us at The Solicitors’ Charity?
We are a small (but growing), friendly, largely virtual organisation with an enthusiastic, skilled, and experienced workforce. We are excited to have finalised our new strategy that will ensure we embed a holistic approach to improving the wellbeing of solicitors in need and their dependents.
Besides competitive salaries we have generous pension arrangements (up to 10% matched employer/employee contributions) and holiday entitlement (30 days plus Bank Holidays for a full-time member of the team, and an additional day on or near your birthday). There are Employee Assistance and staff discounts programmes in place, and we are flexible about working arrangements (hours and location). We also are piloting a Wellbeing Award of up to £500/year.
To apply:
i) please send a concise CV (2-3 pages) plus
ii) a covering letter of no more than 2 pages fully and clearly explaining how you meet each of the criteria set out in the job description and person specification to the email give in HOW TO APPLY.
Deadline: Noon on Tuesday 30th April.
Please also address any questions to the email account listed in HOW TO APPLY.
Initial interviews: 10th May.
These may be held online. Please note, if we receive a high number of applications, we may close this advertisement early. We encourage you to complete your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Arts Emergency – Head of Fundraising
Location: Home or office based - London N4 or Manchester M1.
Salary: £40,000 per annum FTC.
Contract: Permanent, full-time hours, although compressed or annualised hours will be considered.
Arts Emergency, a mentoring charity and support network aiming to address the inequalities in the creative and cultural sectors, is looking for an experienced and motivated fundraiser to provide leadership and management for fundraising activities.
Since 2013, Arts Emergency has been providing 16-25 year olds in London, Greater Manchester, Merseyside and beyond with a trained mentor working in their field of interest. Mentors help Young Talent set goals, explore their passions and make decisions about higher education, training and careers. After they complete a year of mentoring, Young Talent can continue to access opportunities, advice, resources and paid work from the Arts Emergency Network until they turn 26. The network is made up of thousands of cultural professionals who’ve all offered to share crucial gateways into hard to crack industries like TV, publishing and architecture with young people.
This position will be responsible for raising the necessary income to ensure Arts Emergency’s high-quality, person focused, asset-based services for young people are sustainably funded and can
scale. This is a new role that reports to the Director of Fundraising & Marketing, overseeing a diverse income portfolio including individual giving, major donors, trusts and foundations, corporate donations, commercial income and community fundraising. The Head of Fundraising will have a particular focus on managing and growing the charity’s income from individuals and organisations, with an aim to increase overall fundraising to £1.25m in 2026.
Arts Emergency are seeking candidates that are passionate about building and developing strong teams and who can implement ambitious plans for funding work by making best use of their large community of young people, volunteers and organisations across the Arts, Humanities and in the Cultural and Creative industries. You will be an inclusive leader with the ability to inspire and motivate others, with a strong understanding of charitable income streams gained from experience working at a similar level in a small organisation or in a senior position within a larger organisation/team. Finally, you will be experienced in developing fundraising strategies through to implementation and evaluation, with a creative and proactive approach to developing and deepening relationships with stakeholders.
This is an opportunity to join a fast-growing charity which is poised to expand their award-winning work nationally, aiming to help to 3,000 young people by 2026, as well as support its cementing of its position as a leading and trusted service provider and support network for aspiring artists and thinkers.
CLOSING DATE: 9am, Monday 29th April 2024
Corporate Partnerships Manager
We’re looking for an experienced Corporate Partnerships Manager to join World Vision, an important charity helping vulnerable children across the world.
Position: Corporate Partnerships - New Business Manager
Location: Milton Keynes/Hybrid – 2 days per week office based
Hours: Full-time - 36.5 hours per week
Contract: Permanent
Salary: Circa £42,750 per annum + A good range of benefits
Closing date: 7th May 2024
About the role:
This role solely focuses on new business development for income generating corporate partnerships. The goal is to secure a range of 6 and 7-figure, long-term partnerships via companies and their foundations which transform children’s lives in some of the most challenging contexts.
Key areas of responsibility include:
- Deliver against ambitious targets to deliver high value partnerships and donations from businesses by developing 6 and 7-figure multi-year partnerships.
- Create inspiring propositions, products and engagement opportunities that inspire and engage the private sector.
- Unearth prospects and opportunities and cultivate them to feed a self-managed pipeline.
- Use creativity to target and engage prospects.
- Lead prospect meetings and pitches and develop tactics to move businesses towards partnership.
- Communicate proactively with prospects and use problem-solving approaches that enable you to create tailored effective proposals.
- Influence in each stage of the solicitation process, able to lead throughout the pitch and development stage and to negotiate on contracts and proposals.
- Conceptualise, plan, and deliver events that engage prospects.
- Stay abreast of the private sector sustainability landscape, with a particular focus on social impact, and trends in international development-private sector partnerships.
- Build mutually beneficial internal relationships that enable you to get things done.
About you:
We are seeking an established corporate fundraiser with a professional background or education in international development, humanitarian, or peacebuilding. You will have an income-focused mindset, proactive and broad business development experience, and will have developed international charity-corporate partnerships.
You will have a startup mentality, working with limited resources to find ways to engage businesses with World Vision’s work. You will have the freedom to develop and implement engagement and partnership development tactics, and to use creative approaches. Your approaches will overcome World Vision’s lower brand awareness in comparison to other child-focused international causes.
Alongside this, you will have great attention to detail that is necessary to support proposal, budget, and contract development to effectively reflect World Vision and the prospective partner’s interests. For this, you will have great writing and presenting skills, that enable you to develop strong relationships based on mutual interest and trust.
You will be able to balance conflicting priorities, manage a pipeline of prospects, and adopt a proactive and long-term approach to creating leads and partnerships.
Key skills required for this role:
- Experience in corporate fundraising.
- Utilised a variety of new business tactics.
- A professional background or education in international development, humanitarian, or peacebuilding.
- Developed international charity-corporate partnerships from first engagement to contract signing.
- A creative, startup mentality and demonstrable experience of developing and implementing partnership development tactics.
- Great attention to detail with experience in proposal, budget, and contract development.
- Strong writing and presentation skills.
- Demonstrable relationship building skills.
- Understanding of the private and INGO sectors’ dovetailed agendas and interests.
- Experience in balancing conflicting priorities.
- Experience in managing a pipeline of prospects.
About the organisation:
World Vision UK is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme.
Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
You may also have experience in areas such as: Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Fundraising, Fundraising, Fundraising Manager, Fundraisers, Major Donor, Philanthropy, Income Generation Manager, Income Generation, Sales Executive, Sales Manager, Business Development Manager, Business Development, Account Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB SUMMARY:
- Multi-faceted position encompassing all aspects of financial bookkeeping, accounts payable and receivable and management accounting.
- Provides accurate and up-to-date financial information to support the Consultant Finance Director and the CEO, ensuring all agreed accounting procedures and financial controls are followed.
MAIN DUTIES & RESPONSIBILITIES:
- Manages accounts payable and receivable processes in timely fashion, ensuring accuracy.
- Ensures correct coding and prepares journals.
- Act as a credit controller: monitoring and chasing outstanding invoices, and collaborating with internal and external stakeholders.
- Processes staff expenses and credit card expenditure efficiently and in line with the Expenses Policy and Procedures. Handles discrepancies and queries direct with employee or manager.
- Processes external contractor monthly invoices and any expense claims.
- Ensures the receipt and accurate coding of all income and donations.
- Processes Gift Aid reclaims and reconciliations.
- Managers banking processes and transfers. Performs monthly reconciliations of all balance sheet accounting including bank accounts, in line with month-end processes
- Ensures proper accounting records and financial records are kept up-to-date and adheres to controls put in place.
- Provides assistance and information for budgeting and financial forecasts.
- Ensures compliance with accounting standards and regulations.
- Supports the Consultant Finance Director with year-end processes.
- Liaises with auditors and other external parties as required.
PERSON SPECIFICATION
Qualifications
- Relevant Finance degree level education or qualified by experience.
- AAT qualification or equivalent is desirable.
Skills & Experience
- Proven experience as a Bookkeeper or in management accounting roles with excellent knowledge of general accounting techniques
- Worked in a small finance department or stand-alone role, ideally within a small to medium-sized charity.
- Strong proficiency in accounting software and Microsoft Office. Experience with Xero software preferred.
- Strong administration skills with a high level of numeracy.
- Confident verbal and written communicator with good interpersonal skills.
- Demonstrates great attention to detail.
- Exceptional organizational and time management skills with the ability to prioritise/organize a busy and varied workload to meet work deadlines.
Personal qualities
- Highly organised and self-motiving.
- Analytical with a desire to improve processes and outcomes.
- Flexible, adaptable approach and ability to work, prepared to get involved in all aspects of accounting/finance related duties
- Able to work from the office in Mill Hill Broadway, NW4 (Some homeworking negotiable).
- Able to actively listen, seek information, and ask questions to ensure the understanding.
- Respectful, non-judgemental and empathic manner
- A sense of responsibility and commitment to organisational excellence with integrity, honesty and professionalism.
- Demonstrates highest level of respect for confidentiality and professional boundaries.
REVIEW:
This job description will be reviewed as necessary to meet the needs of the service on no less than an annual basis in consultation with the post holder.
This post is subject to pre-employment checks including an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About you
This role will suit someone who understands trust fundraising and is looking for a new challenge, taking on more responsibility including managing a small team of Trusts fundraisers.
About the role
The role will further develop and review our current trusts and foundations strategy, with a focus on growing and renewing five- and six-figure income from Trusts, Foundations and grant making bodies. This is an ideal role for an experienced and collaborative Trust fundraiser, capable of developing long-lasting relationships and build compelling cases for support that secure transformational donations for an iconic institution.
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 2 May 2024.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
The client requests no contact from agencies or media sales.
Salary: £34,943 per annum
Location: Hybrid. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. For this role, we expect that you will come to the office (London) 1 or 2 days each week (with one of these days to be a Tuesday) for team meetings, including a quarterly ‘all staff’ event. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Contract: Permanent. Full time role working 35 hours per week, Monday to Friday
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year)
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement using Hospice UK’s supporting statement document, see below
Closing date for applications: 5pm on Monday 22 April 2024
Interview dates: Interviews will take place either in person or remotely via Teams, on Wednesday 1 or Thursday 2 May 2024. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
The Role:
Hospice UK has an exciting new fundraising strategy with a focus on digital fundraising and supporter journeys. We are looking to significantly increase our engagement with new and existing supporters across all areas of fundraising. The Digital Fundraising and Engagement Executive will be responsible for maximising income, supporter recruitment and retention through digital channels, for both individual giving and events.
Reporting into the Head of Events & Supporter Engagement and working very closely with the External Affairs team you will deliver a cohesive and impactful approach to digital fundraising and supporter journeys. The Digital Fundraising and Engagement Executive will lead on recruitment and stewardship for a number of third-party challenge events as well as supporting on the optimisation of integrated digital campaigns and donor journeys.
We are looking for:
To be considered for this role, you will need to demonstrate a background in digital fundraising (1-2 years’ experience) and an understanding of supporter journeys and social media advertising. Some understanding of SEO would be desirable but you would not need to be an expert in this area.
If you would like to ask any questions before applying, you can contact Gemma Roberts, Head of Events & Supporter Engagement by email – (email in the end of this post) on Monday 22 April 2024.
More details about the role and what we are looking for can be found in the candidate information pack below.
The Team:
The Events and Supporter Engagement team forms part of the wider Income Generation and Grants Directorate. The team’s focus is on raising funds from individuals through challenge and special events, digital fundraising, giving in memory, legacy giving, regular and payroll giving and one off donations.
The team is made up of 5 people (including this role), who work closely together to help achieve our goals. The wider Income Generation and Grants team consists of 20 people in total. We meet regularly through team meetings and coming together in the office on a Tuesday, which helps to create a supportive working environment.
Hospice UK:
Hospice UK is the national charity for hospice and end of life care. We work to ensure everyone affected by death, dying and bereavement gets the care and support they need, when they need it.
We believe that everyone should receive the best possible care at the end of their life.
Our mission is to transform the way society cares for the dying and those around them. To empower individuals, communities and populations to embrace the ethos of hospice care and extend its breadth and reach to improve everyone’s experience of death, dying and bereavement.
How to apply:
If you would like to apply for this role, please send the following documents to recruitment (email in the end of this post) by 5pm on Monday 22 April 2024.
- Your CV. Ideally in Word format.
- A completed supporting statement form
- A completed equalities monitoring form
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above.
Additional notes:
To be considered for this role you must have the right to live and work in the UK for your application to be progressed.
Hospice UK is an Equal Opportunities Employer.
The client requests no contact from agencies or media sales.
We are an ambitious charity, and we are looking for talented individual giving professionals to join us and take a key role in hitting our fundraising targets.
Joining the Committed Giving teams will give you the opportunity to get involved with:
- New product development
- Developing donor email experiences.
- Developing automation and integrations for supporter journeys.
- Developing dynamic content.
- Exploring new digital channels.
What you’ll be doing day to day:
As a Senior Executive you’ll take on a varied role including:
- End to end campaign management.
- Delivering donor stewardship campaigns across a variety of channels.
- Managing 3rd party agency relationships.
This is the ideal opportunity for an experienced fundraiser or individual giving specialist to join a dynamic group and manage a range of innovative campaigns.
What you’ll need:
- Previous experience working within fundraising, individual giving or committed giving.
- Project management experience.
- Experience managing a campaign from end to end.
- Digitally savvy with expertise using email marketing software.
- Experience managing agency relationships.
- Exceptional communication skills.
- Collaborative approach.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the careers page of our website before you apply.
Closing Date: 15th May 2024
About The Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill
children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
As a Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
REF-213 309
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
GRT are looking for an experienced, passionate and delivery focused Finance Manager to join our team in Birmingham. You will join us on a full-time basis as part of an initial one-year fixed term contract with a view to progressing into a permanent role. GRT’s aim is to eradicate poverty by providing humanitarian aid, relief and providing sustainable programmes to the needy across the globe.
The ideal candidate will have a have a genuine understanding of, and commitment to, the aims and values of the GRT to implement the financial policies whilst working to support our dynamic teams. The Finance Manager will report directly to the CEO.
The Finance Manager will be responsible for preparing financial statements, overseeing monthly management accounts, managing payroll operations, handling accounts payable and receivable, and preparing the annual budget.
Main Responsibilities:
· Ensuring that financial and accounting services adhere to legal standards and contribute to the smooth operation of GRT activities.
· Annually reviewing and updating of all finance related policies.
· Creating an annual budget and regularly monitoring and comparing it with actual figures monthly.
· Managing the finance team by assigning tasks and overseeing their performance.
· Entering all financial data into finance software. (QuickBooks, Sage etc)
· Creating financial statements, overseeing cash management protocols, and managing accounts payable processes.
· Uploading pension contributions to the pension provider's platform
· Maintaining accurate ledgers and conducting monthly reconciliation of bank accounts.
· Ensuring the accuracy of monthly payroll processing.
· Handling banking activities for cash and cheques received.
· Reconciling donations received from online gateways such as JustGiving and Givebrite, as well as those received via standing order or direct debits.
· Administering invoice approval and payment processes, as well as operating expense claim procedures and payments.
· Addressing internal and external customer queries.
· Preparing project payments requests and donor receipts.
· Handling communications with HMRC regarding payroll and Gift Aid.
· Overseeing the maintenance of the inventory of all fixed assets in accordance with contractual and financial regulations.
· Overseeing all payments to suppliers and partner projects, including both local and international transactions.
· Generating month-end reports and quarterly project fund balances.
· Responding to bank inquiries and providing necessary information.
· Completing year-end QuickBooks reports for trustees and the accountant and addressing any inquiries they may have.
· Preparing for the year-end audit and managing inquiries from auditors.
· Concluding the year-end report and submitting it to the Charity Commission.
General Duties
• Be flexible within the broad remit of the post.
• Comply with Organisational policies and legal practices.
• Encourage effective cross-departmental working through personal example.
• Keep professional knowledge and expertise up to date.
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the CEO.
Personal Specification:
· Degree in Finance or Computing.
· Relevant professional qualification (e.g., ACCA, ACA, CIMA).
· Eight years of accounting experience, with at least two years specifically in Charity Finance.
· Experience in preparing and submitting annual accounts in SORP format.
· Excellent working knowledge of accounting systems such as QuickBooks or similar software.
· Up-to-date understanding of relevant charity and financial legislation, bookkeeping practices, accounting conventions, and best practices.
· Experience in developing and implementing policies, procedures, and systems.
· Strong numerical, analytical, and strategic skills, including database development and management.
· Meticulous attention to detail.
· Excellent communication skills for presenting to various audiences, including non-financial specialists.
· Willingness to work variable hours, including occasional weekends and evenings.
Knowledge about Muslim Charity- Helpful
The client requests no contact from agencies or media sales.
About the opportunity
Corporate partnerships are critical to delivering our mission and ensuring we can support as many children and young people facing disadvantage to open doors to their future. The Philanthropy Team as a whole has a combined target income for the current year (2023-24) of £1.83 million (growing to £2.35m as our target for next year) of which approximately £850k is from corporate donors and their foundations. We have been successful year on year in increasing our fundraising base by building secure multi-year partnerships. Part of our growth strategy is looking at building stronger relationships with corporate partners, having established a strong multi-year relationship for the first time this year worth £500k annually. We have a great ability to measure and quantify its impact, which we are looking to better communicate and leverage with current and potential corporate partners.
We’re looking for a Corporate Partnerships Manager to lead on our corporate partnership activities and initiatives, including growing income from corporate partners as well as increasing the number of corporate volunteer tutor applications we receive from them. Working within our Philanthropy Team, the Corporate Partnerships Manager will be responsible for the line-management and development of two Corporate Partnership Coordinators, ensuring that, as a team, you meet your corporate income and volunteer application targets. Your focus will be on deepening and leveraging relationships with our existing partners, alongside engaging new organisations with our mission and vision.
Closing date: Monday 6th May 2024
Interviews: 14th, 15th and 16th May 2024
Start date: Ideally end of May/June 2024
Duties and responsibilities
• Manage, maintain and leverage existing corporate partner relationships alongside, as relevant, the Head of Philanthropy and Fundraising Manager, including proactively reporting to partners on the impact of their funding, giving and volunteering to encourage further support from them.
• Work with the CEO, Head of Philanthropy and Fundraising Manager to ensure Action Tutoring’s fundraising targets are met, and manage an effective pipeline across Action Tutoring’s different income streams.
• Working with the Head of Philanthropy and Fundraising Manager, with an end goal of increasing both income and volunteer tutor applications from corporate partners, including, as relevant, agreeing to set the strategic plan for corporate partnerships and identifying which ones are most fruitful, defining their journey, and setting targets for both income and volunteers.
• Work with the Head of Philanthropy and Fundraising Manager to support the completion of grant applications for corporate foundations, using the Fundraising Manager as a point of expertise ensuring that reporting requirements for grants and donations are met.
• Working with your Corporate Partnership Coordinators, research and drive new opportunities for high-value multi-year commitments. Support the CEO and Head of Philanthropy in pitching those relationships where appropriate.
Identify potential funders within the current corporate volunteer pool and work closely with the Head of Philanthropy and Fundraising Manager to convert corporate support into income generation to meet agreed upon targets.
• Develop new partnership leads using personal networks and networks within Action Tutoring’s staff team and volunteer pool, including supporting the Programme Team in cultivating partnerships with corporations in their local areas.
• Proactively engage partners in supporting us through fundraising activities, such as challenges and events, match-funding campaigns and pay-roll giving schemes.
• With your Corporate Partnership Coordinators, prepare and deliver presentations and information sessions that encourage colleagues of Corporate Partners to join us as volunteer tutors or support us financially.
• Oversee your Corporate Partnerships Coordinators to lead corporate volunteer recruitment, ensuring agreed targets for corporate volunteers are met.
• Ensure the development of clear and compelling marketing materials to engage corporate organisations, alongside maintaining the partnership areas of our website.
• Line management of two Corporate Partnerships Coordinators, ensuring workload is fairly distributed and supporting their development.
• Represent Action Tutoring at relevant meetings and events.
• Ensure accurate record-keeping of corporate partnerships and relationships on Salesforce and any other relevant systems.
• Any other ad hoc responsibilities as deemed relevant by the CEO.
Person specification
This role requires an ambitious and innovative individual with outstanding interpersonal skills. Engaging corporate partners both in-person and online, you’ll be a confident presenter with exceptional written and verbal communication. Working within a passionate team, and with a multitude of corporate partners from different sectors, you’ll be an excellent collaborator who has a keen eye for opportunities and strong initiative. With a successful track-record of developing and stewarding corporate funding and/or volunteering partnerships, you’ll have knowledge of great engagement strategies, activities and initiatives.
Qualifications criteria:
• A*-C in maths and English at GCSE (or equivalent experience).
• Right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
• Minimum two years experience in leading on growing and managing successful corporate partnerships.
• A track record successfully engaging organisations with either fundraising and/or volunteering opportunities.
• Outstanding written and verbal communication with excellent interpersonal skills.
You will be likely be more successful in this role if you have:
• You have a proven track record of developing and stewarding fruitful corporate partnerships within the charity sector.
• You have a passion for educational inequality/working within the Third Sector.
• Line management experience.
• Experience working within a charity with a turnover of £3M or more.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Chiswick Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21/28 hours per week over three/four days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
Chiswick
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.
About us
SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
SurvivorsUK is looking for a new Head of Fundraising to join our Management team. Directly reporting to the CEO, you will help us to develop our income generation strategy and help to deliver the next stage of our development.
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to an Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Access to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each of the requirements in the person specification and outlines your motivations for applying. You might find it helpful to use the personal spec requirements as sub-headings in your covering letter.
Closing date: Monday 22nd April 2024 at midday
Interviews: Week beginning the 6th of May. The interview will be held remotely via Teams
We encourage applications from people who share some of the identities of our service users (men and non-binary people), and from people from communities experiencing structural oppression (including Black and Asian, trans and disabled people). SurvivorsUK is committed to continually reviewing and developing our practice as an equal opportunities employer.
Please let us know if you would like any assistance or adjustments during the interview process. We are here to support you in any way we can.
The client requests no contact from agencies or media sales.
Role Purpose
Are you a strong fundraiser with experience of corporate partnerships? Do you have an eye for new opportunities to grow income, and the ability to lead them with ambition? Do you have a drive to constantly improve the way we do things in a way that delivers a better experience for donors and partners? Are you passionate about creating mutually beneficial partnerships to empower underrepresented entrepreneurs and make the world a better place?
If you’ve answered yes to the above you could be our new Corporate Partnerships Manager, who will contribute to the Fundraising and Partnerships team in a new phase of innovation and strategic fundraising growth for Hatch. You will work closely with the Head of Corporate Partnerships to steward our key strategic partners and reach out to new potential partners.
At Hatch we are not limited by opportunities but by capacity. Demand for our programmes is greater than ever, from beneficiaries as well as from corporate and governmental partners. Over the past four years, we have made strides in developing our Fundraising income, pipeline and capabilities enabling us to rapidly pivot, innovate and capitalise on new funding opportunities. Our income has grown from £500k pa in 2019 to over £2m in 2023 and we’ve even been shortlisted for the Third Sector Fundraising Team of the Year 2022.
We have a strong track record in developing corporate partnerships and delivering against programmatic grants. We have multi-year partnerships with UBS, NatWest, eBay, Pizza Hut, Bloomberg and BlackRock to name a few. Working with our Head of Corporate Partnerships, we would see you building on this track record and personally taking the lead on creating and inspiring bigger, better and stronger partnerships.
You will also act as an ambassador and represent the charity externally, promoting the work of the organisation and developing productive relationships and partnerships with external stakeholders to secure greater commitment to the charity.
This is a fantastic opportunity to join a professional and energetic experienced fundraising team to learn from and grow with.
Responsibilities
Account Management/ Stewardship
-
Supporting day-to-day stewardship of Hatch’s strategic partners including Pizza Hut, UBS, BlackRock and NatWest.
-
Integrating closely with our Programme team to support the engagement of founders for corporate requests (e.g. founders at corporate opportunities/ supply chain/ stalls/ panels etc).
-
Work closely with the Programme team to develop volunteering opportunities and reporting back to partners on staff engagement (for example Friendly Dragons on Demo Days).
-
Lead on additional stewardship and cultivation events (Lunch & Learns, networking events, showcase events)).
-
Review and support on corporate volunteer onboarding.
New Business
-
Fully research potential prospects and identify new regional and UK wide partnership opportunities, targeting proposals and making the most of links to develop long lasting partnerships.
-
Cultivate potential employer partners, using networking and commercial skills to make imaginative, accurate and timely partnership proposals and applications.
-
Support Head of Corporate Partnerships in securing and growing each partnership’s financial contribution covering both a corporate charitable donation and launching new employee engagement/fundraising activities.
Reporting/ Comms
-
Write compelling cases for support to engage and motivate new and existing funders.
-
Manage Benevity and Donorbox for additional donations.
-
Use Monday. com and other CRM systems to record all approaches and delivery.
-
Ensure the invoice and impact reporting schedule is clear with written contract agreements in place.
-
Support Head of Corporate Partnerships to move partnerships from ‘in year’ renewal to a secure multi year (ideally three) year commitments/ written agreement.
-
Work with colleagues to collate and deliver accurate data insights and impact reporting and inspiring story telling collateral related to partnerships.
-
Develop the brand ambassador pillar of the partnership, inspiring and engaging employees to want to volunteer and fundraise for Hatch Enterprise, delivering effective employee focussed events and content for corporate comms internal and external channels.
-
Collate and share information for internal and external reporting purposes (i.e. sharing best practice, success stories).
Person Specification
-
Superb networking and relationship management skills, evidenced by experience of New Business Development and Account Management, ideally in the charity sector;
-
An excellent copywriter, with the ability to create compelling proposals which demonstrate the impact of our work and present a strong case for support to funders;
-
Good knowledge of the UK corporate sector;
-
Experience of prospect research, and with exceptional attention to detail;
-
Analytical skills and the ability to see an opportunity, make a connection and seize the moment in relation to partnership building to meet mutual objectives;
-
Efficient and accurate administrative and organisation skills;
-
Good understanding and experience of working with corporate CSR, D&I, HR and commercial teams to build partnerships;
-
An independent thinker, with the energy and organisational skills to manage different leads and work to tight deadlines;
-
Ability to work effectively with others and in a team, to convene and facilitate stakeholders to collaborate on projects.
-
Able to commit to evening and day-time events, predominantly in London.
-
A can do attitude and approach.
Benefits
We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work.
We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the flexibility to work from home, there are times when it is useful for us to get together in person for certain meetings and team days.
Our benefits include:
-
Flexible working - work from home or in the office and at the times that work best for you
-
37 fully flexible holiday days (including the 8 UK bank holidays) in 2024
-
4 days per year paid time off to volunteer
-
4 Wellbeing days per year
-
Access to Hatch programmes and events free of charge
-
Paid time off for dedicated learning and development opportunities
-
Employee Assistance Programme run by Health Assured
-
Team days/get togethers 3 times a year
-
Employee pension scheme
-
Salary sacrifice scheme
-
Enhanced parental leave
-
Cycle to work scheme
-
Eye care scheme
-
Enhanced sick pay leave
-
Interest free loans to purchase season tickets for travel to work
Our Commitment to Equity
We believe everyone has potential. We are committed to increasing equity among business owners, and we want to do the same for our team. Research shows that some underrepresented groups tend to only apply for roles if they meet every single requirement. At Hatch we are interested in your future potential just as much as your past experience. So if you’re excited about this role but your past experience doesn’t tick every box on the job description, we’d love it if you went ahead and applied anyway.
And if this role isn’t quite ticking all your boxes but you like the idea of working at Hatch, please add your details to our careers mailing list to be the first to hear about new opportunities in future which you can find on our website.
We want to ensure that our team represents a wide cross-section of society, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Hampton Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
7 hours per week on Saturday
Salary
£23,933 pro-rata plus OTE Bonus
Location
Hampton Hill
Start date
As soon as possible
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.
Volunteers are vital to our charity, the provide over 100,000 hours of support a year to our work. As our charity’s volunteer programme has grown over the last few years, we need to increase our capacity to recruit and better support our volunteers.
This role is focus on improving the support with give to our volunteers who care for our dogs and pups in training. There we are not just looking for someone who is experienced working with volunteers and is great with people, but someone who has presentation or teaching skills. So they can talk to groups of volunteers to help them develop the skills and confidence to have a positive experience and impact when volunteering with our charity. Candidate who have a good knowledge of dogs would be a real advantage.
Recruitment of new volunteers is also a key part of this role and so we will require the post holder to manage activity to achieve this, including some occasional weekend and evening work at specific recruitment events.