Donor Provision Support Coordinator Jobs in Waterloo, Greater London

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

This is a new role and sits in the Fundraising and Digital Directorate. The Fundraising and Digital function is responsible for all the charity’s fundraising, brand, website, social media, emails and lead generation campaigns. This role sits within the Public Fundraising Team, which secures donations from individuals signed up to our newsletters and individuals giving up to £5,000 per year, legators and regular givers.

We are looking for somebody who enjoys working in a dynamic and fast-paced environment and wants to develop their fundraising, and specifically digital fundraising skills to have a major impact on the lives of refugees in the UK.

Main Duties and Responsibilities

Project Management

• Working with the wider public fundraising team, support the development of plans and activity to manage a portfolio of acquisition, retention and stewardship campaigns including, but not limited to, gathering content, setting up landing pages, creating graphics and assets for digital content, designing ad content, as well as delivering email and social media communications and digital versions of our supporter newsletter.
• Provide digital support for each fundraising project from start to finish. Lead on creating segmented and tailored email journeys – source content and create briefs, liaise with suppliers, create and oversee data selections, exports and imports and manage sign off process.
• Manage our email welcome journey for e-news sign ups, and support on the development of other supporter journeys for a range of audiences across the team.
• Ensure continued communications and strong working relationships with the Direct Marketing Manager and Digital and Comms teams.
• Play an active role in coordinating digital communication plans across the organisation, working alongside the Direct Marketing Manager and Comms colleagues to suggest themes and content as well as creating/scheduling content as and when required.

Email Marketing

• Day-to-day management of the email marketing programme, including drafting, building and managing campaigns and automations, and managing audiences.
• Work with colleagues and draw on existing data to develop insights and understanding about our supporters. Use this information to develop content which is engaging, informative, and meets supporters’ needs.
• Provide support to the Public Fundraising team for all email content, and ensuring all content aligns with wider organisational goals and principles.
• Champion email marketing best practices across the organisation, providing advice and feedback to improve email engagement and effectiveness.

For more information about the duties and responsibilities of this role, please download the attached job description.

To apply, please visit our website via the apply button.

Closing date: 23 September 2024.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• You will have substantive experience in providing immigration advice and casework, with the relevant Level 2 OISC qualification (or OISC level 1 working towards Level 2). Please note only candidates with the relevant OISC qualification and legal experience will be considered.
• You will be part of a specialist team that provides a migration service within a centre for people experiencing homelessness and interconnecting needs.
• You will have experience of working jointly with other agencies and building strong, effective partnerships internally and externally.

Full job description can be found on our website.
 

Salary: £36,159
Closing Date: Sunday 22nd September
Interview Date: Friday 26th September

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

RJ4All is looking for an innovative UK Operations Director who will drive impactful social justice projects and community initiatives while fostering strategic growth and income generation. You will oversee our dynamic UK-based operations out of the Rotherhithe Community Centre, work closely with the Director, and lead our Centre-based team. 

Restorative Justice for All (RJ4All) is a charitable, user-led international institute with expertise in preventing and addressing harm at the individual, community and inter-state levels. We are one of the world’s leading experts in transferring complex criminological and social justice concepts into practice through real-life pilots and community projects. 

The UK Operations Director will lead on the delivery, coordination, monitoring and evaluation of RJ4All’s UK-based services, and especially those run from the RJ4All Rotherhithe Community Centre. It is expected that they will generate income for the UK operations and contribute to new ideas for UK-based projects that fall within RJ4All’s agreed strategy. Finally, the post holder will act in place of the Director when they are unavailable or for any other agreed reason.

This post requires leadership and strong ethical commitment to RJ4All’s core values and vision, independence balanced against organisational priorities and focus. To this end, the postholder is expected to have excellent communication with the Director, and be able to participate in complex, high level discussions with the non-executive directors and other stakeholders about the future of RJ4All. Initiative, loyalty, and innovation are attributes that are highly valued at RJ4All. 

Key Tasks 

• Lead on the management of RJ4All’s UK Operations especially those run from the Rotherhithe Community Centre, ensuring its facilities meet government regulations and environmental, health and security standards. 

• To line manage the Community Project Coordinators and Officers, the Fitness team, administrators, finance support staff, interns and volunteers. 

• To lead on drafting applications for funding from government, trusts and foundations, donors and sponsors for UK programmes and services. 

• To lead on managing and delivering of all services running out of the Community Centre including the RJ4All Sports branch, Community Gym, YouthClubs+, Foodbank, and Community Library 

• To lead on creating and monitoring the UK Operations’ Theory of Change on annual basis, and review it against available data and individual projects’ Theory of Change. 

Qualifications 

Essential 

• Bachelor's Degree in Social Sciences or related

• Minimum of 3-5 years’ experience working in a relevant field such as equalities or crime prevention 

• Experience in non-profit, CIC, or small business environment

• Experience in managing paid and volunteering personnel

• Demonstrated experience in fundraising 

• Experience in writing and monitoring budgets 

• Strong written and verbal communication, including the ability to contribute to decision-making and planning 

• Willingness to learn and develop as a leader, inspire others and self, motivate and set own priorities 

Desirable 

• Master's Degree in Social Sciences or related 

• Certified trainings in restorative justice and other relevant areas 

• Knowledge of the HMRC and UK tax regulations and best practices