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Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).
As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.
Under the direction of the CEO, the postholder’s areas of responsibility will be to:
- Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
- Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
- Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
- Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
- Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
- Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
- Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
- Support the CEO in funding and tender applications
- Support the CEO and fundraising team in generating income
As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.
Helping children, young people and families in South West London put the pieces back together following social and emotional difficulties.

The client requests no contact from agencies or media sales.
WHAT IS OUR SECOND HOME
We are a youth movement that empowers people with refugee backgrounds to build community, become leaders, and flourish into adulthood in the place that they call home.
We are looking for a highly engaging Leadership & Volunteering Manager to lead and grow our leadership training programming, and to lead on the recruitment, development and retention of our pool of volunteers. You will work across our various hubs to ensure all volunteers are well-supported, feel valued, and are making meaningful contributions to OSH’s mission.
RESPONSIBILITIES
Leadership Training & Development
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Oversee and continue to codify OSH’s LIT (Leaders in Training) course, including in-person and online sessions, and mentoring LITs on their first residential. This will include hands-on delivery, managing logistics, and working with volunteers and facilitators.
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Co-design and develop other leadership programmes for young people.
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Support young people from refugee backgrounds to move from participants to leaders within OSH.
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Lead the delivery of training and induction for new and returning volunteers in hubs, at pre camp training days and leaders retreats. This includes safeguarding, group dynamics, facilitating groups, and OSH values, but will also include identifying gaps and trends in skills and experiences.
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Help shape the pedagogy and outcomes of OSH’s leadership programmes.
Volunteer Strategy & Recruitment
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Ensure there is an active pipeline of people signing up for the LIT course
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Design and implement a volunteer recruitment strategy to attract a diverse range of volunteers from within OSH and externally.
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Build partnerships with universities, youth networks, and professional communities to widen reach.
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Develop inclusive recruitment materials and accessible application processes.
Volunteer Engagement
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Develop progression pathways for volunteers.
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Ensure an active culture of feedback and reflection within leadership and volunteering.
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Track volunteer impact and progression.
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Coordinate check-ins, socials, and wellbeing support for volunteers.
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Work closely with the whole team to ensure volunteer experiences are safe, rewarding, and well-held.
Operations & Evaluation
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Maintain volunteer records and communications using Beacon (OSH’s CRM).
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Monitor data on volunteer recruitment, attendance, retention, progression, and impact.
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Contribute to fundraising work, for example by ensuring there is a regular supply of case studies for OSH programmes.
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Collaborate with colleagues to share impact and improve practice.
Other duties
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Getting involved in OSH events in the evenings and at weekends, including residentials. These are overnight trips from 2 to 5 nights
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Other duties as may be required from time to time
IDEAL EXPERIENCE
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Excellent facilitation, training, and communication skills.
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Strong experience managing volunteer programmes and/or leadership development.
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Experience designing leadership training or curriculum.
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Understanding of and training in safeguarding in youth settings.
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A deep understanding of inclusive, trauma-informed, and youth-centered approaches.
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Experience supporting young people from marginalised backgrounds, ideally those with lived experience of the asylum system.
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Experience volunteering or working in residential programming.
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Ability to build relationships across diverse groups and inspire trust and commitment.
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Organised and systems-minded, with good project management skills.
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Confident using digital tools (e.g. Google Workspace, CRMs)
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Passion for OSH’s mission and commitment to centering people with refugee backgrounds.
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Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, and Oromo.
On use of AI
We appreciate many use AI tools in applications, but encourage personal insight and genuine motivation. We may also use AI tools to support application sifting, under human supervision. Final decisions are always made by people, not machines.
Overcoming Imposter Syndrome
We know self-doubt can hold people back, especially if you don’t think you tick every box. But if you’re passionate about our mission and ready for a meaningful challenge, we encourage you to apply. We value diverse skills and experiences, and are committed to supporting the right person to grow and thrive with us. You might be exactly who we need.
The client requests no contact from agencies or media sales.
Background to Role
Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings.
About the Role
We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers, 2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.
Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.
Some duties will include (but are not limited to) –
- Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
- Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
- Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
- Oversee recruitment and support for volunteers across the service.
- Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
- This list is not exhaustive.
Closing date for applications: 12pm, 18th September 2025
Interview Dates: 24th September 2025
This post is subject to a Disclosure and Barring Service check
CV’s will not be accepted
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Join Our Leadership Team: Head of Service Delivery and Standards
Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 40k+ Competitive, based on experience
Contract: Permanent
Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?
At Age UK Sheffield, we’re not just a service provider—we’re a movement that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
About the Role
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development, and strategic leadership of our operational services, including:
- Independent Living coordination
- Hosptial Discharge
- Dementia support
- Information & Advice
- Paid-for home support services
You will be the organisational lead for safeguarding, health and safety, and quality assurance, ensuring that services are safe, high-performing, person-centred, and continuously improving.
About You
You will be an experienced senior leader with a background in social care, health, or the voluntary sector. A confident people manager, you’ll be skilled at getting the best out of teams while maintaining a strong grip on performance, contracts, compliance, and culture.
You're equally at ease in a boardroom presenting KPIs to trustees as you are chatting to customers at a dementia café. You’ll bring:
- Proven experience in managing innovative, high-quality frontline services
- Strong leadership and people management capabilities (our team includes over 90 staff and 100+ volunteers)
- Confidence in safeguarding, health and safety, HR, and quality standards
- A collaborative, flexible, and values-driven approach to leadership
- Excellent IT and data literacy and a strong understanding of contractual performance
Why Work With Us?
- You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
Ready to Lead Change?
If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.
Apply by: 9am on Monday 15th September. Interviews will be held during week commencing 22nd September
For an application pack please go to the ‘Recruiting’ page on our website
Join us. Lead with heart. Deliver with purpose.