Education services manager jobs
Education Manager
Salary: £42,285
Letchworth Garden City/ home working (hybrid)
Full time: 35 hours a week
Permanent
Flexible working considered
Are you a person with a can-do attitude? Do you have experience in running events and would you like to develop your skills further? We may have the perfect role for you!
Join our friendly team
We are looking for someone with strong project management and relationship building skills, who will enjoy a high quality professional educational programme. Ideally you will have experience of delivering and designing education and training programmes for health professionals, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.
The role
This position has a key role in delivering the MS Trust’s goal of driving excellence, equity and consistency in treatment and support for people with MS. Working closely with the Head of Health Professionals and Education, it will deliver our flagship conference for professionals working with MS, deliver two fully accredited Foundation Modules, and broaden the reach of our health professional education programme.
What we can offer
· 28 days annual leave per year plus bank holidays, which increases with length of service to 30 days.
· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
· Death in Service benefit.
· Enhanced maternity, paternity and adoption pay.
· Sick pay.
· Hybrid working.
· Employee assistance Programme
· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
· Learning and development policy to develop all staff.
· Cycle to work scheme, Volunteering day and Season ticket loans.
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: 4 August 2025, 5pm
First Interviews: 14 August 2025
To provide trusted information. Secure the future of MS specialist services in the UK. Improve the understanding of the needs of people living with MS
The client requests no contact from agencies or media sales.
Role: Full-time* Trust & Foundations Manager
Salary: £37,000 - £40,000 dependent on experience
Location: Remote, with occasional travel to Edinburgh or London
This position is full-time; however, for the right candidate, we would consider a four-day working week (or equivalent reduced hours) at the full salary rate, depending on the demonstration of exceptional relevant experience.
ABOUT US
School of Hard Knocks (SOHK) is an education charity that exists to empower and support young people living in complex and challenging circumstances. We use rugby to foster an environment of genuine acceptance, where the sport becomes a platform for participants to improve their confidence, communication skills, commitment, self-control, and ability to work effectively within a team. Through group learning and one-to-one mentoring, SOHK helps young people (re)engage with education and safeguard their wellbeing.
Ninety percent of our participants report feeling more confident and more engaged with school after taking part - with long-term effects on attendance, attainment, and life outcomes. Find out more about our Schools Programme here.
SOHK is at a new and exciting stage of development. Having delivered its programmes to thousands of adults and young people over the past 13 years, in 2024 we chose to focus solely on working in schools. This shift responds to a dramatic rise in need among young people in the UK, many of whom are struggling to navigate adolescence amid rising poverty, a mental health crisis, and increasing isolation.
We plan to double the number of young people engaging with our programmes over the next five years. We are also making significant investments in our impact function, to better understand how we can maximise the benefits for participants and attract more attention and investment to social and emotional learning (SEL) interventions.
Our Mission:
To empower young people to fully realise their potential.
Our Vision:
A society in which every young person has an equal opportunity to succeed.
OVERVIEW
The Trusts & Foundations Manager will play a central role in shaping SOHK’s future growth. They will lead on major grant applications, support targeted bids aligned with regional delivery, and manage relationships with existing charitable funders.
Around one-third of SOHK’s £1.5 million income currently comes from grants, with active partnerships including major funders such as the Garfield Weston Foundation and Impetus. Sustaining and growing this income will require proactive research, strategic outreach, and a highly organised, detail-focused approach to both applications and stewardship.
The role works closely with the CEO, who is committed to leveraging their time and networks to support fundraising success. The post-holder will also collaborate with Regional Directors and other fundraising colleagues, while enjoying a high level of autonomy and contributing to the long-term direction of SOHK’s Trusts & Foundations strategy.
KEY RESPONSIBILITIES
- Develop and submit high-quality funding proposals, including applications for six-figure and multi-year grants, by meeting appropriate deadlines and tailoring applications so they appeal to different funder priorities
- Manage and develop a strong pipeline of Trust & Foundations funders for future years, including researching and prospecting new leads through active outreach
- Work with the CEO, Regional Directors and overall fundraising team to identify key funding priorities and strategically deploying the capacity available
- Develop and keep the fundraising CRM updated as a central source of trusts and foundations knowledge, clearly identifying funding gaps and adjusting targets
- Strengthen existing funding partnerships through warm stewardship and efficient grant reporting, maximising the charity’s chances of repeat funding
- Build upon the organisational strategy for scaling trusts & foundations income
SKILLS & EXPERIENCE
Essential
- Demonstrable track record in leading on successful medium and major grant applications, including six-figure and multi-year grants
- Outstanding written and verbal communication skills, able to present a compelling case for support to a variety of funders
- Comfortable in understanding and presenting financial information and in creating budgets for grant applications
- Experience with CRM/fundraising databases for tracking applications, deadlines, and relationship management
- Highly organised and proactive, used to taking the lead on managing a large volume of potential grants in line with the submission dates
- Confident in liaising and engaging with external organisations, including building new relationships with potential funders who are invite-only
- Enjoy working across different teams within an organisation, bringing in new perspectives and utilising the assets and expertise of current staff for fundraising purposes
- Growth mindset, always ready to accept new challenges and opportunities to develop funding strategies.
- Genuinely buy into the SOHK mission, purpose and values
Desirable
- An understanding of how to build and develop a multi-year fundraising strategy for trusts and foundations
- Experience in social impact measurement, with a grasp on how we could use impact data even more persuasively with funders
- Knowledge of the education and/or youth work sector, understanding the impact which this work can make specifically and the context of fundraising for work in schools
- Experience, or willingness to develop knowledge, in how the charity sector can safely and appropriately utilise AI in the creation of strong funding bids and efficient reporting
TERMS OF APPOINTMENT
- Salary range: £37,000 - £40,000
- Full-time or 0.8 Full-time Equivalent - dependent on the skills and experience of the candidate, we would be open to discussing a 4-day week on full salary
- 28 days annual leave entitlement plus public holidays.
- Some travel to the different regions may periodically be required.
- Disclosure and Barring Service check will be required for successful candidates and the job is dependent on suitable references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Epic at a Glance:
At Epic, we strive to build a world where children and youth - no matter their race, gender, sexual orientation or place of birth - have access to a future full of promise and opportunity. We are a global foundation backing groundbreaking non-profits around the world - the changemakers and innovators that are transforming the lives of children and youth and protecting our planet for generations to come.
Groundbreaking charities often struggle to secure smart money to drive impact. Donors want to give more, but are held back because they lack trust, time, and knowledge. Epic bridges the gap between the social entrepreneurs forging solutions to today’s pressing challenges, and the individuals and businesses who want to pool their resources to drive positive change. We curate and monitor highly-vetted portfolios of organisations that we back in order to foster lasting change. We operate strictly on a pro bono basis: 100% of donations received go directly to the organizations in our portfolio.
Now in our 10th year, we have mobilised over $91 million and supported 57 organizations in 11 countries across 4 continents, since 2015. In the UK, we raise between US$2-2.5 million annually, and there is potential and aspiration to grow this to US$3 million by the end of 2027.
Summary of the position
Epic is looking for a Development Manager to support the activities of the UK Development Team to help us ‘make giving the norm’.
The Development Manager will work with the UK Director in our small team in the UK, as well as working closely with colleagues in Paris and Brussels.
This position offers candidates the opportunity to develop their skills across a range of fundraising disciplines including corporate fundraising, major donor engagement, events, and philanthropy.
This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to show demonstrable flexibility, adaptability, and the ability to take ownership and work independently.
Epic offers an enriching and supportive work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.
Key Responsibilities :
With support from the UK Director, the Development Manager will work collaboratively with the Director and wider UK team and Development colleagues in Paris and Brussels to execute the fundraising strategy in the UK. The Development Manager is a key role in a small team, and will contribute new ideas, networks and results to help us meet our income targets and therefore create more positive impact for children and young people globally. More specifically, the key responsibilities of this role are outlined below.
1. Business Development (65%)
- Lead prospect research and outreach efforts to expand Epic’s prospect donor pool in the UK: monitor the fundraising ecosystem, conduct in-depth prospect research and engage in proactive outreach campaigns through LinkedIn, emailing, digital networking and in-person events. This will include attending early morning and evening events as required.
- Set conversion objectives and support conversion from leads to donations
- Identify and secure lead opportunities within networks and events
- Pitch Epic and its various Giving Solutions to potential donors, and build tailored proposals when needed
- Maintain high discipline and consistency in follow-up with leads and donors: use Epic’s CRM to build a consistent pipeline of prospects, as well as maintaining the database with accurate and up to date donor information
- Evaluate and monitor the return on investment (ROI) of events and fundraising campaigns
- Prepare compelling fundraising communications, materials and presentations for donor meetings and events
2. Nurturing & engaging the UK Community (20%)
- Contribute to Epic’s engagement strategy for current donors to ensure an 80% renewal rate
- Maintain regular touchpoints with a subgroup of donors through activities such as sharing monitoring reports, organising project visits and volunteering opportunities in the UK, and scheduling regular calls and face to face meetings.
- Act as the main point of contact for a subset of donors and answer their enquiries in a timely manner
- Craft and manage engagement opportunities such as UK events and webinars, including drinks, talks, breakfast events, and provide support to the organisation for the annual gala nights. Support will be provided for certain events by our in-house dedicated Events team.
3. Fundraising-related administration (15%)
- Manage donor-related administrative tasks, such as regular use of Epic’s CRM (Salesforce), donation forms, meeting preparation, minutes (where applicable), and
- Process all donations, using Salesforce and related donation platforms, in a timely manner each month
- Liaise with international fund vehicles, such as Myriad USA, to ensure all international donation commitments are fulfilled.
Position Requirements :
- Candidate must have the right to work in the United Kingdom
- Excellent level of English (both spoken and written) required
- Proficiency in French (written and spoken) highly desirable
- A minimum of 5 years’ experience in a sales, fundraising or business development role, with demonstrable experience of securing 5- and 6-figure gifts
- Experience within the charity sector is desirable but not required
- Experience using software packages such as Google Suite, Microsoft Office, Canva and other applications
- Excellent communication and interpersonal skills
- Commitment to attend external events (including evening events) and comfortable networking with a variety of people across different communities
- Experience with a CRM is required and preferably some experience of using Salesforce
- Strong self-discipline and project management skills
- Excellent organisational skills and a strong eye for detail
The Epic UK team is a small but dedicated team. The role requires flexibility and a start-up attitude. This is a full time, permanent position, based in the London office with the opportunity for two remote working days each week. This role reports to the UK Director and will involve closely working with Epic’s global development team, as well as with the Engagement, Programs, Marketing and Communications, and Operations teams.
Contract Details
- Position based in central London (Mayfair), UK (with option to work from home 2 days per week).
- Contract type: Permanent, full-time
- Salary range: £35,000-£40,000 gross annual (depending on experience)
- Start date: As soon as possible but within 3 months of the offer
Employee Benefits
- Flexible Work Arrangements: Up to 2 days remote working per week.
- 5 weeks (25 days) of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year.
- Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents.
- Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions.
- £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
- Epic subsidizes 50% of the cost of weekly, monthly, or annual local transportation passes (London Underground and London Buses).
- A monthly tax-free homeworking contribution in the amount of £26 per month for all eligible staff on a permanent contract and who have successfully completed their trial period.
- Workplace Amenities: Access to modern workplace amenities: onsite kitchen and snacks, and recreational facilities.
How to Apply:
Please use charityJob to submit a copy of your CV and a cover letter to Lisa Robinson. Applications without a cover letter will not be considered.
Epic is dedicated to ensuring equal opportunities in employment. We hire based on merit, and all candidates will be considered for employment regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. At Epic, we seek individuals who share our passion for what we do, bringing diverse backgrounds, perspectives, and experiences to collectively make a positive impact.
If you require any assistance with your application or preparation for an interview for one of our job openings, please contact Lisa Robinson via the application process. We are committed to ensuring you have a positive and comfortable experience.
Application and interview steps:
Our recruitment process is designed to be fair, efficient, and respectful of your time. After an initial 20-minute screening call to review and confirm eligibility criteria, shortlisted candidates will go through the following stages:
- First Interview – with a member of the Development team
- Case Study – to assess role-specific skills and approach
- HR Interview – to discuss values, motivation, and team fit
- Second Interview – with a member of the Development team
- Final meeting – with the CEO
Please note that reference checks will be conducted before confirming any job offer.
To apply, please submit a copy of your CV and a cover letter to Lisa Robinson using the CharityJob Apply button.
Please note that applications submitted without a cover letter will not be considered.
The client requests no contact from agencies or media sales.
About the role:
At Single Homeless Project (SHP), we believe everyone deserves a place to call home and the opportunity to build a meaningful life. Our Complex Needs Accommodation Service in Islington offers just that - a chance to make a lasting impact on the lives of men with complex histories, including those who have experienced homelessness, involvement with the criminal justice system, and multiple disadvantage. As Team Manager of this 13-bed male-only service, you will work closely with the Regional Services Manager to lead a small, committed team. You’ll shape the day to day running of the service, ensuring the delivery of responsive, high-quality support that prioritises safety, progression and connection. Your work will be grounded in strong partnership working, safeguarding practice and effective risk management, particularly with clients at MAPPA (multi agency public protection arrangements) levels 2 and 3.
This is more than just a management role, it’s an opportunity to be at the heart of change. You’ll guide and support a passionate team, fostering their growth while enabling better outcomes for clients. With a strong emphasis on performance and innovation, your leadership will help drive forward SHP’s mission to break the cycle of homelessness. You'll join an organisation where ambition is matched by real development opportunities, where staff are supported to grow into new roles and where your ideas can shape the future of services. If you’re ready to bring your experience, drive and vision to a team that’s making a difference every day, we’d love to hear from you.
About you:
- Organised, highly motivated, proactive and adept at developing and maintaining relationships with internal and external stakeholders.
- Experience of managing people/staff, with the ability to motivate and encourage a team to perform effectively.
- A good understanding of working with high risk clients (e.g. MAPPA level 2 and 3), vulnerable people and those who have been rough sleeping.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 3rd August
Interview date: Tuesday 12th and Wednesday 13th August in Islington at SHP Services
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Friends of Moorfields
The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.
The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and manage a team of volunteers.
The Position
We have an exciting opportunity for a self-starting individual looking to develop a career across the breadth of communications, media and PR in the digital age. Based at Moorfields Eye Hospital, the post holder will be inspired by the difference Friends staff and volunteers make to patients and staff at Moorfields. They will be passionate about seeking the most engaging ways to communicate across digital and social media platforms. They will work closely with the health hub, shop and volunteer team and will be committed to raising the profile and awareness of Friends of Moorfields.
The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.
Key Accountabilities
- To promote Friends externally and manage our website content.
- To provide regular communication with our existing membership and supporters
- To contribute to, edit and produce our quarterly newsletter and information leaflets.
- o collaborate with partner organisations (Moorfields Eye Hospital NHS Foundation Trust, and Moorfields Eye Charity) to ensure joint messaging where appropriate.
- To work with Moorfields Eye Hospital Communication Team to raise awareness of sight loss and eye conditions.
- Other General Duties
Helping to ensure that everyone who comes to Moorfields, for whatever reason, has the best possible experience.
The client requests no contact from agencies or media sales.
The Education Access Coordinator will equip young asylum seekers and refugees to access further (FE) and higher education (HE) through advice and guidance, 1:1 casework and training for other professionals.
This role sits within the Education Access team: everything we do is focussed on supporting young refugees and asylum seekers into an appropriate form of education from primary school right the way up to university.
The team is separated into three work streams: access to schools, access to FE and access to HE. We also run a national email and telephone advice service through which young people, their families and the professionals who support them, can receive timely and accurate advice and support about any aspect of accessing education in the UK.
This role straddles the access to FE and HE streams of work and, although it would be helpful to have some experience of working in these sectors, our experience is that this knowledge can be taught and is not as important to us as other qualities and experience.
The successful candidate will, however, need to be able to understand and retain a great deal of complex information and then clearly articulate this to others both verbally and in writing. The ideal candidate would be someone who would relish becoming an expert in refugee access to FE and HE and would enjoy the problem solving element of navigating complex regulations to find the right solution for an individual struggling to access education.
The successful candidate will also need to have experience of and enjoy working with vulnerable young people both individually and in groups. A key element of this role is ongoing casework with individuals - where you will need to build a supportive and trusting relationship over the long term - alongside running one-off workshops for large groups where the priority is to quickly gain young people’s confidence and attention.
Finally, the successful candidate will be responsible for representing REUK’s access pillar externally. You will co-deliver training to a high standard as well as maintaining relationships with key stakeholders including local authorities, FE colleges, universities and other NGOs - it is therefore imperative that you have excellent people skills.
This role can be done 4 or 5 days per week, depending on preference (salary would be pro rata for 4 days).
Shortlisted applicants will be required to complete a task in advance of final shortlisting for interviews (which will be held in London on Friday 22nd August 2025) and references will be taken up prior to appointment. Please note that you must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. We cannot sponsor a visa for this role.
Please ensure you have read the applicant pack in advance of applying.
Education for a hopeful future: we enable refugee youth to access, remain and progress in education.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.
The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively.
Key aspects of this role will include:
- Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.
About us
Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.
We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.
About you
The ideal candidate for this role will have:
- High level interpersonal skills and the ability to work with a wide range of people
- Excellent communication skills (both written and verbal)
- Experience working within a clinical setting and liaising regarding safeguarding concerns
- Ability to lead on delivery after consultation with clinical colleagues
- Able to demonstrate the capacity to create and sustain relationships
- Excellent administrative and organisational skills with ability to plan ahead
- Keeping service policies and protocols relating to allocations and intake under continual review.
- Efficient data management and reporting.
- Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments.
The client requests no contact from agencies or media sales.
PSPA is the only national charity offering support and information to people living with the rare, incurable, degenerative brain diseases called Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). Our purpose is to create a better future for everyone affected by PSP and CBD. We provide much needed support to people and their families living with these devastating neurological conditions. We also invest in research to deepen our understanding of the conditions with the goal of reducing the time to accurate diagnosis and discovering treatments and an eventual cure. Since 2024 we have increased our investment in awareness raising of these relatively unknown diseases.
Since the charity was formed 31 years ago, we have made significant progress in raising awareness and supporting people living with these devastating neurological conditions. Research estimates there are 10,000 people living with PSP and CBD in the UK. PSPA currently supports around 2,100 people living with PSP, 415 people with CBD and a furter 3,000 people who are supporting someone with these conditions. Alongside this we provide education and advice to over 2,000 Health and Social Care Professionals.
Helpline & Support Services Manager
Reports to: Director of Service Improvement and Development
Responsible for: 6 Helpline Care Navigators (HCNs)
Location: Hybrid – minimum one day per week in Milton Keynes office, remainder from home
Hours: 28 hours per week (some evening and weekend hours may be required)
Salary: £32,400 per annum (FTE £40,500)
Contract Type: Permanent, Part-Time
Benefits:
- Employer contribution to a workplace-defined pension scheme
- 28 days annual leave plus bank holidays (pro rata)
- Employee Assistance Programme (UK Healthcare)
Make a Difference Every Day
At PSPA, we support people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD)—two rare and complex neurological conditions. As our Helpline and Support Services Manager, you’ll lead a small, passionate team dedicated to providing high-quality support to individuals and families at critical moments in their lives.
This is more than a management role—it’s a chance to drive real change, improve lives, and lead a service that’s a lifeline for many across the UK.
What You’ll Be Doing
- Lead and Inspire: Manage and support a team of 6 Helpline Care Navigators (including posts based in Scotland and Wales), and a team of volunteers providing out-of-hours support.
- Deliver Impact: Ensure people affected by PSP & CBD receive timely, empathetic, and accurate support and information.
- Enhance Support Services: Design and deliver tailored support groups, including groups for carers and people who are newly diagnosed.
- Champion Service Quality: Monitor performance, gather data, and use insights to shape and improve service delivery.
- Promote Inclusion & Safety: Ensure all services are accessible and comply with safeguarding and equality standards.
- Lead in Safeguarding: Act as Deputy Safeguarding Lead, maintaining a safe and supportive environment for all service users.
- Collaborate & Influence: Work with internal teams to ensure service user voices influence policy, communications, and PSPA publications.
Key Responsibilities
- Line manage, develop, and support the helpline team and volunteers.
- Lead the planning, delivery, and evaluation of support services.
- Work with the Volunteer Coordinator to deliver evening helpline services.
- Develop and implement policies to ensure safe, effective, and evidence-based service delivery.
- Ensure all work reflects the lived experience of people affected by PSP & CBD.
- Support the creation of new services and resources based on community need.
- Contribute to the editorial direction of PSPA’s magazine, ensuring it reflects service users' perspectives.
- Deputise for the Director of Service Improvement and Development, including leadership responsibilities and safeguarding oversight.
Person Specification
Essential Skills & Experience
- Proven experience in managing a helpline, support, or care service.
- Strong people management and team development skills.
- Excellent communication and interpersonal skills—empathetic, clear, and confident.
- Experience working with people affected by complex health or neurological conditions.
- Sound understanding of safeguarding responsibilities and procedures.
- Ability to use data and insights to monitor and improve services.
- Skilled in designing and facilitating support sessions or groups.
- Comfortable working independently, flexibly, and across remote/hybrid teams.
- Confident IT user, including case management and reporting systems.
- Familiarity with equality, diversity, and inclusion best practices in health or care settings.
Desirable
- Experience of managing volunteers or out-of-hours services.
- Knowledge of PSP, CBD, or rare and neurological conditions.
Personal Attributes
- Compassionate and person-centred in approach
- Strong leadership presence, able to motivate and empower others
- Detail-oriented and organised, yet flexible and adaptable
- Committed to continuous improvement
- Collaborative and open to feedback
- Passionate about making a difference for people with rare conditions
If you’re looking for a meaningful role where your leadership can directly improve lives, we’d love to hear from you.
CREATING A BETTER FUTURE FOR EVERYONE AFFECTED BY PSP & CBD.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Responsibilities
Supporter Services
- Lead the development and delivery of the new supporter services function considering people (capability, capacity and culture), processes, tools and technologies needed to deliver outstanding customer service so new and existing supporters feel valued and connected to the ESU’s mission.
- Design and implement supporter recruitment, development and retention plans including welcome journeys and approaches for reactivating dormant supporters.
- Work closely with the Marketing team to create segmented messaging to highlight the impact and value of the ESU’s work to Alumni, Members and Volunteers in the UK.
- Oversee payment processes and supporter payment journeys on our CRM, Salesforce.
- Work with the Marketing team to design ad hoc impactful events in person and online to convene our global audience.
- Work with the Marketing team to promote our flagship events to our supporter audience to encourage attendance.
Volunteering
- Design and implement a volunteering strategy which includes automating the volunteer experience, recruiting new volunteers and promoting ESU volunteering opportunities to relevant organisations as well as current and future supporters
- Own the volunteer training programme, including reviewing and refreshing training and ensuring all volunteers are appropriately trained.
- Match volunteers to ESU competition heats and resolve queries escalated by the Supporter Engagement Coordinator.
- Form partnerships with relevant organisations to grow the ESU’s pool of volunteers.
- Work with the Education team to create a high quality volunteer experience
Skills and Experience
Essential:
- 5+ years experience working in a partnerships, supporter services, volunteering or account management role
- Demonstrable experience of having delivered successful services to a range of supporters/customers.
- Demonstrable experience of developing and delivering meaningful supporter journeys across multiple channels
- Demonstrable experience of growing and sustaining a pool of high quality volunteers through successful recruitment and development strategies
- Demonstrable experience of using a CRM (preferably Salesforce) to identify trends and drive improvements.
Desirable:
- Educated to degree level in a relevant subject such as marketing or communications
- An understanding of the nature and importance of the ESU’s charitable work and a strong commitment to increasing the reach of the organisation’s work.
- Experience of writing volunteer training programmes
- Experience working with international volunteers
- Ability to juggle multiple tasks and competing priorities within a fast-paced environment
- Experience of writing for different audiences.
- Line management experience
- Excellent data management skills and capability in Microsoft Office, Salesforce, Mailchimp Survey Monkey.
Benefits:
- Generous Company Pension
- 28 days annual leave plus 8 days Bank Holiday
- Employee assistance programme
- Group Life Assurance
- Cycle to work scheme
- Season ticket loan
- 24 Virtual GP
The client requests no contact from agencies or media sales.
The Advice and Representation team plays a vital role in championing student voices and ensuring they receive the support they need throughout their university experience. The team provides independent academic and welfare advice, supports democratic processes, and facilitates student representation across the institution. By working closely with elected officers, Student Voice Leaders, and key stakeholders, the team ensures students are empowered to influence policies, shape their education, and access essential guidance when facing challenges. The team also works to create inclusive representation structures that represent the diverse needs of all student communities.
Role
The role ensures students receive high-quality, independent support and have a strong voice in shaping their university experience. The role oversees both the advice service and student representation structures, managing a team that delivers casework support, representation initiatives, and democratic engagement. This includes supporting elected officers, overseeing student feedback mechanisms, running democratic processes, and ensuring effective student advocacy within the university.
Main Responsibilities
· Ensure that all the teams’ activities are aligned, preventing overlaps and ensuring a cohesive approach to the Union's goals. This includes integrating officer priorities, team-specific projects, and broader Union objectives into a single, unified plan.
· Ensure the delivery of independent, student-centered advice services on academic and welfare issues, ensuring compliance with relevant policies and confidentiality standards. This includes the post holder providing advice and advocacy services.
· Track and analyse advice and representation trends, feeding insights to inform wider SU and University strategies.
· Deliver proactive academic advice, including running proactive advice stalls and supporting student leaders to deliver peer support.
· Oversee the delivery of wellbeing initiatives across a range of issues, including mental health, food poverty, period poverty, and drugs/alcohol, in collaboration with relevant departments as appropriate.
· Maintain and develop the BSU Essentials food bank, ensuring a smooth operation, food safety monitoring, collecting data on usage, encouraging donations, and providing additional support information to students.
· Support the design and run the implementation of the Student Voice Leaders (SVL) programme, ensuring they have appropriate training, support and guidance.
· Attend School Education and Student Experience Committees to support Student Voice Leaders in their duties.
· Develop and implement representation structures for Postgraduate Taught (PGT) and Postgraduate Research (PGR) students, ensuring their concerns and needs are appropriately represented at all levels of the Union.
· Coordinate student voice initiatives for key student groups with unique challenges, ensuring their voices are included and represented in key decision-making processes. This may include commuting students, matures students, students with disabilities.
· Support elected officers by providing relevant student feedback, training, and guidance to help them represent students effectively within the University and beyond.
· Support the Communities Officer and Representation Projects Coordinator in ensuring termly forums for student groups, ensuring representation and inclusion for those groups needing most support.
· Contribute to the development of the SU’s Big Plan, overseeing the delivery of relevant projects and ensuring the team plays an active role in its implementation.
· Ensure effective and inclusive student engagement with advice services and representation, focusing on underrepresented and diverse student communities.
Communication
· Regular detailed communication e.g. explaining complex information, handling highly confidential data
· Establish and maintain strong partnerships with relevant University departments and external partners.
Decision Making
· Decision maker for department.
Budget Management
· Responsible for departmental income and expenditure.
Staff Management
· Responsible for the recruitment, induction and ongoing training of all team members, in close liaison with the HR Department.
· Carry out team member’s formal and informal performance reviews.
· Ensure any HR issues relating to staff members are dealt with promptly and reported to the HR department, seeking guidance when appropriate.
· Be an active member of the Management team and provide constructive input into activities which fall outside of the remit of the role.
· Be a leader and positive role model to staff and students.
· Act as a representative for BSU within the University community.
General Duties
· Conduct yourself in a manner which adheres to the values of BSU at all times, displaying high standards of professionalism and service.
· Adhere to all BSU policies and procedures.
· Fully participate in your induction, personal and team development opportunities.
· Assist in key events and activities throughout the year e.g. open days, Freshers’ and Elections as required, some of which might fall outside of usual working hours.
· Undertake any other duties as may reasonably be expected given the qualifications and experience required for the role.
The client requests no contact from agencies or media sales.
About the role:
Are you ready to take the next step in your career and become a leader in one of Single Homeless Project's (SHP's) most dynamic and impactful services? This is an exciting opportunity to join our Ofsted Registered Young Person’s Accommodation Service as a Deputy Team Manager - where your skills, passion, and ambition can make a lasting difference in the lives of at risk young people and young people leaving care whilst growing your own professional journey within SHP. We have three roles available in Camden, Islington and Waltham Forest.
In this role, you’ll work closely with the Service Manager to inspire and guide a dedicated team, ensuring our support is not only high-quality and consistent but also rooted in compassion and ambition for each young person’s future. Your leadership will help shape services that are creative, person-centred, and aligned with SHP’s values - supporting young people to build the confidence, independence and life skills needed to thrive. From overseeing support plans to championing best practice and compliance, your day-to-day work will be integral to creating positive outcomes and a nurturing environment where young people can grow and achieve.
This is more than a management role - it’s a chance to be part of something transformative, to lead by example, and to take a significant step forward in your career at SHP. If you’re passionate about supporting young people and ready to lead with purpose, this is the opportunity you’ve been waiting for.
About you:
- Experience managing staff working with young people at risk and looked after care leavers and an experience of working within Ofsted Registered accommodation services.
- A capacity to self-develop and grow.
- Be able to creatively inspire opportunities for our young people to thrive.
- Track record in building positive working relationships and community networks genuine commitment to working with young people.
- A willingness to work in a way that empowers our young people
- Have a flexible and resilient approach to their work including providing client centred solutions rooted in trauma informed practice
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 3rd August at midnight
Interview date: Tuesday 12th and Thursday 14th August Online via Microsoft Teams.
This post will require an Enhanced DBS check to be processed for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Vacancy Reference: BfN2026/25
Job Title: Service Development Manager
Salary: £15.73 per hour
Number of Posts: 1
Type of Contract: Maternity Cover/Fixed Term
Start Date: 18/08/2025
Hours of Work: 21 per week to 31/03/2026 (15 hours maternity cover plus 6 hours fixed term)
Working Pattern: Flexible working, with the majority of the hours worked during office hours. Minimum of three days per week.
Work Location: Remote
Responsible to: National Breastfeeding Helpline Manager
Closing Date: 29/07/2025
Proposed Interview Date: 7th or 8th of August (online)
Job Information: This Service Development Manager role has two focus areas: one is the development of our Drugs In Breastmilk Information service ensuring it adapts to the changing preferences and needs of our audience moving forwards (15-hour maternity cover contract). The second is looking at BfN information accessibility more broadly (6 hour fixed term contract).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Clinical Services Matron – West Midlands
Location: Marston Green, West Midlands
Contract: Permanent
⌚ Hours: Full time, 37.5 hours core hours 8am-4pm, Monday to Friday with the occasional Saturday shift
Salary Band: £51,078.01 - £56,185.81(depending on experience and skills)
Join MSI Reproductive Choices – Be a Leader in Compassionate Care
We are now seeking a Senior Clinical Services Matron to lead the mobilisation and delivery of clinical services across a newly established region in the West Midlands. This is a unique opportunity to shape services from the ground up and make a lasting impact on reproductive healthcare.
This is a rare opportunity to take on a senior leadership role where you’ll shape and launch clinical services across a brand-new region. As the Senior Clinical Services Matron, you’ll play a pivotal role in building high-performing teams, embedding clinical excellence from day one, and ensuring services are safe, compassionate, and responsive to client needs. If you're passionate about leading change and delivering impactful healthcare at scale, this role offers the perfect platform.
Key Responsibilities
- Provide strategic leadership for launching and embedding new clinical services.
- Inspire and manage a team of Clinical Managers to deliver safe, effective, and compassionate care.
- Ensure services are person-centred, accessible, and aligned with national standards.
- Embed robust clinical governance and drive continuous quality improvement.
- Build strong partnerships with external stakeholders, including commissioners and regulators.
- Champion innovation, digital integration, and sustainable service models.
What We’re Looking For
- Significant senior clinical leadership experience (e.g., Matron, Lead Nurse).
- Proven success in launching new clinical services and managing multi-site operations.
- Strong background in clinical governance, quality assurance, and regulatory compliance.
- Skilled in coaching, mentoring, and developing high-performing clinical teams.
- Strategic thinker with excellent communication, stakeholder engagement, and project management skills.
- Passionate about person-centred care, inclusion, and service transformation.
Why Join Us?
- Be part of a mission-driven organisation making a global impact.
- Lead meaningful change in a newly established region.
- Work in a values-driven culture that prioritises learning, safety, and compassion.
- Access to professional development and leadership opportunities.
Apply Now
If you're a visionary clinical leader ready to shape the future of reproductive healthcare in the West Midlands, we’d love to hear from you.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves. We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group.
Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law.
Purpose of the Role
This senior leadership position is responsible for managing and overseeing OTR’s Wellbeing Services, which include our Engagement Team, Counselling Teams, and Clinical Supervisors.
OTR’s Engagement Team works creatively within the community to reach young people from a wide range of backgrounds, engaging them in OTR’s services through initiatives such as Hospital Youth Work, our soon to open Spaces of Calm and community-based volunteering. Our counselling and listening services are delivered both in community settings throughout BaNES and across schools, college, and the university.
The post holder will oversee and collaborate with our team of clinical supervisors and, alongside the CEO, play a key role in managing OTR’s clinical governance. You will also act as the organisation’s Deputy Designated Safeguarding Lead (DDSL), ensuring robust safeguarding practices across all Wellbeing Services.
As Head of Services for Wellbeing, you will inspire, support, and manage the leads within your service area. This includes providing strong line management and strategic guidance to staff and volunteers to ensure the delivery of high-quality, impactful services for young people.
Working in partnership with the CEO, you will develop strong relationships with commissioners and funders to ensure the sustainability and growth of our Wellbeing Services. You will also lead on reporting, quality assurance and continuous service improvement, ensuring our offer remains innovative, inclusive, and responsive to the evolving needs of young people.
The post holder will be a key member of OTR’s Senior Management Team (SMT), working collaboratively with their co-Head of Services (Voice), the Head of Resources, and the CEO to help shape and deliver the organisation’s strategy, drive innovation, and support long-term organisational growth.
Your attributes
We are looking for a great people manager with a strategic mindset, who is passionate about our mission.
If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.
Mental health and wellbeing charity providing free, confidential, independent support to young people aged 10-25 across Bath and North East Somerset



The client requests no contact from agencies or media sales.
This is a key role driving the delivery of the Education Programme of a leading mental health charity focused on supporting the systems around children and young people. We are looking for a compassionate, flexible and focused professional with excellent interpersonal skills and experience of managing a complex and substantial portfolio of work, who is eager to work with the CWT team to achieve meaningfully.
The Education Programme Manager’s workload includes supporting a small Education team to deliver specific projects; delivering key organisational projects directly; managing programme level work; liaising with the Education trainers; and supporting Education-related work across the Trust – from fundraising to reporting. We anticipate this role will provide the opportunity for the successful candidate to grow into the staff team's ‘education specialist’, by keeping abreast of key sector developments, while retaining a keen understanding of when further specialist input would be helpful.
The role would suit someone with a driven interest in ensuring our work is as impactful as possible, someone who is a ‘doer’ and a broker of relationships, with strong interpersonal skills to work effectively with a wide range of people including clinicians and those with lived experience.
Key responsibilities and duties
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Work with the Head of Programmes and a wide range of stakeholders, including trainers and clinicians, to lead and support on the planning and delivery of a range of projects, from initiation to close, including establishing and managing risk, quality assurance and monitoring and evaluation measures.
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Prepare reports on Education programme’s progress for a variety of stakeholders including the Board of Trustees, the CEO and senior managers, the staff team, funders and other stakeholders.
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Work in collaboration with colleagues with lived experience of mental health difficulties, ensuring their voice is central to our work.
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Ensure that considerations of equity, diversity, inclusion, and accessibility are incorporated meaningfully across the Education programme delivery.
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Support and retain oversight of the Clinical Lead’s quality assurance of the Education trainers on an annual basis, or other frequency as agreed.
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Support CWT’s Fundraising team to identify potential funding opportunities within the Education programme, and at times support bid development by developing viable project proposals swiftly.
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Develop and maintain a strategic overview of ‘the Education landscape’ so as to:
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advise the CEO and Head of Programmes of key developments that will help shape the Education programme’s future direction (alongside freelance experts who are further embedded into specific areas within education), and
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to represent the Trust externally and developing our reach, impact and credibility in new areas, so as to help CWT achieve the growth strategy laid out in our Strategic Business Plan (currently 2025-27).
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Work with other teams within the Trust to identify opportunities for cross programme working to develop engagement with our information, training and services.
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Manage a small Education team to deliver effectively and efficiently; while supporting their development, embodying a collaborative and supportive leadership culture in line with the Trust’s values.
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Approve Education programme expenditure as per a delegated budget, including querying unexpected expenditure and highlighting anomalies to the Finance team; and supporting budget development and reforecasting processes by offering a key ‘front line’ perspective on priorities and costs.
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Always ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
To apply
If you would like an informal discussion with the line manager of this role, Emily Kippax (our Head of Programmes), this can be arranged via our recruitment team at recruitment(at)charliewaller(dot)org.
The deadline for applications is 8.30am, Monday 28th July.
Please submit via your chosen job website or send your CV and a supporting statement to the recruitment email above. We ask that you structure your supporting statement, by providing relevant information under the person specification bullet points (combining these if multiple points are effectively responded to by one experience). This can be in bullet point form. Please try to keep your supporting statement to a maximum of 800 words, excluding headers. We will also consider recorded supporting statements in a similar structure to the above. Applications will not be considered without a supporting statement.
Should you be shortlisted in the first instance, you will hear back from us by 30th July, if not before. Interviews are currently scheduled to take place on Tuesday 5th August and will involve a competency interview along with a short task relevant to the role. Please indicate if you are not available on this date in your supporting statement: we cannot commit to interviewing on another day but would do our best to accommodate.
We will provide details about the recruitment task three days in advance to allow candidates time to prepare. We will also provide at least 50% of the interview questions three days in advance so that all candidates can perform at their best.
To educate young people and those around them about their mental health and wellbeing.