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Top job
Heart Research UK, Leeds City Centre (Hybrid)
£35,000 per year
Seeking a strategic, experienced and data driven CRM Manager oversee the development, implementation, and optimisation of our CRM system.
Posted 5 days ago Apply Now
Top job
Imperial Health Charity, W2, London (Hybrid)
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As part of the Digital Marketing department, you will support the day-to-day running of Family Action’s social media activity.
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Alcohol Change UK, London (Hybrid)
Salary: D1L: £32,254 - £35,560 (depending on skills, knowledge and experience), plus benefits. Includes 11% London Weighting which is based on one day a week in the office.
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MS Society UK, N4, London (Hybrid)
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Royal British Legion, London (On-site)
£33,622 to £35,242 per annum (Inclusive of London Supplement)
Posted 5 days ago
Closing in 6 days
SPANA, London (Hybrid)
£55,000 per year subject to skills and experience
Lead SPANA’s digital presence across web, email, social and emerging platforms
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SAVE Britain's Heritage, Clerkenwell (Hybrid)
£30,000 - £34,000 FTE (pro rata £24,000 - £27,200)
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Posted 4 days ago
Closing in 6 days
Family Action, Remote
£36,842 per year
This is an exciting opportunity to join our organisation, helping to shape the future of Relate’s online presence as part of Family Action.
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Page 3 of 10
Leeds City Centre, West Yorkshire (Hybrid)
£35,000 per year
Full-time
Permanent

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Job description

Job Description:

This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities.

In this new role, you will play a pivotal part in developing the charity’s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value.

Key Responsibilities:

  • CRM Strategy & Execution: Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty.
  • Platform Management: Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms
  • Customer Segmentation: Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts.
  • Campaign Management: Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation.
  • Automation: Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity.
  • Data Analysis & Reporting: Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders.
  • Collaboration: Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences.
  • Compliance: Ensure CRM practices comply with data privacy regulations
Application resources
Posted by
Heart Research UK View profile Organisation type Registered Charity Company size 21 - 50

We won't stop until there are no more deaths from heart diseases.

Posted on: 10 September 2025
Closing date: 01 October 2025 at 14:23
Tags: Business Intelligence, CRM, Data Analysis, Database Management, Information Management

The client requests no contact from agencies or media sales.