Email marketing jobs
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
The role of Challenge Events Assistant will sit within the CoppaFeel! Challenge Events team, in the Fundraising Department. The Challenge Events team’s work is divided into third-party events - which includes any mass participation challenge event a supporter could take on (think half marathons, marathons, swims, cycles, treks, obstacle courses and more!), and bespoke events - namely our iconic CoppaTrek with Gi! Series.
Third-party events at CoppaFeel! are going through a very exciting period of growth at the moment, having gone from raising £140k in 2024, to over £400k in 2025 and planning to raise close to £600k in 2026. Therefore, we are looking for a passionate new team member to take on the role of Challenge Events Assistant to support the fast-growing portfolio.
You will mostly work alongside our Sporting Challenge Events Manager to support CoppaFeel!’s Sporting Challenge Events portfolio. Our portfolio is growing every year and contains many of the most iconic events out there, like the TCS London Marathon, Hackney Half, Great North Run, Royal Parks Half Marathon and London Landmarks Half Marathon to name but a few!
Whilst our third-party events will be your main focus, you may also have the opportunity to support our iconic CoppaTrek! programme.
In this role, you will be the first point of contact for our third-party events participants, providing excellent supporter experience and building relationships whilst offering motivation and fundraising advice. Alongside delivering outstanding supporter care, you will also handle essential administrative tasks to ensure the smooth running of our day-to-day operations and so that our events go off without a hitch.
This role does require some evening and weekend work - although not behind the laptop! Instead you could be on the iconic Tower Bridge, setting up flags, banners and queuing up some bangers ready to bring immaculate CoppaFeel! vibes to tens of thousands of runners taking on a half marathon. So get ready to whoop, cheer and spread the chest checking messages to the masses! Please bear in mind that as part of this role, you will be expected to travel and may have to stay away from home on occasion. Should you be required to work on weekends, you will be entitled to time off in lieu.
This is a hybrid role, with the expectation that you will attend the London office at least 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings and in person training. We will provide plenty of notice for when you are required to be in for these purposes
This is a brilliant opportunity for someone to join our growing fundraising team and get invaluable experience within the charity events sector - all whilst helping to shape the future of CoppaFeel!’s challenge events offering! You'll be at the forefront of our mission to educate and empower young people about the importance of early detection of breast cancer, and therefore we are looking for an enthusiastic and compassionate person, who thrives in a busy environment.
This is a fixed term contract for 18 months.
Duties and Responsibilities
Challenge Events
- Be the first point of contact for event participants and volunteers; including answering enquiries, welcoming and onboarding participants, sending of regular emails, phone calls, distribution of fundraising materials and supporting the virtual and in-person community spaces and meetups
- Assist with management of Events Inbox to ensure all emails are responded to in a friendly and timely manner
- Attend events in person, alongside CoppaFeel! Staff and volunteers, playing a key role to deliver smoothly-run and successful branded activations at third-party events
- Maintain both CoppaFeel! and event partners’ event database records and ensure supporter data is kept accurate, up to date and GDPR compliant
- Send fundraising materials, prizes, incentives, cards and gifts to our supporters
- Provide an excellent supporter experience and build relationships with participants, whilst offering motivation, fundraising advice and ensuring they reach their fundraising targets
- Support the Sporting Challenge Event manager with the planning and delivery of CoppaFeel!’s third-party event programme
- Support the Sporting Challenge Events Manager to work with the Marketing Team to promote and create communications and content around events
General Responsibilities
- Respond to a range of fundraising enquiries in a timely manner, liaising with supporters via email and over the phone as appropriate
- Send out ad hoc postal requests for Fundraising materials from CoppaFeel!’s office
- Manage volunteers and fundraisers effectively, inspiring them to support CoppaFeel! long term
- Attend and support at additional events - including our CoppaTrek!s and our awareness events
- Work and collaborate across all departments of CoppaFeel! to ensure our health messaging and core values are at the heart of everything we do
- Work flexibly and sometimes remotely, with occasional work outside core hours including weekends (time off in lieu given for weekend work)
- Adhere to GDPR requirements.
- Participate in CoppaFeel! fundraising team and full team meetings.
Skills, Experience and Qualifications
Essential
- Excellent organisational and time management skills
- Excellent communication skills via telephone, email, and digital platforms
- Exceptional interpersonal and customer service skills
- Very good administrative skills with attention to detail
- Ability to plan and meet deadlines
- Ability to work effectively with colleagues at all levels across the department and organisation
- Ability to successfully manage multiple projects and a busy inbox
- Comfortable meeting new people and building relationships
- Good initiative with an eagerness to learn
- Ability to be flexible and adaptable in high pressure situations
Desirable
- Experience of fundraising or working in the charity sector
- Experience of attending charity sporting events
- Experience working with volunteers, supporters or clients
- Experience of working in an admin based role
- Experience of managing a busy inbox
- Creative and innovative approach to problem solving
Application information
Applications will close on Monday 24th November at 12pm, with the aim to hold first round interviews during the week commencing 1st December.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
If you are taken through to the interview stage, we will send interview questions through to you 24 hours prior to the interview.
Main Benefits and Terms & Conditions
Annual Leave entitlement - 22 days + public holidays, a day off for your birthday and for Kris’ cancerversary.
Benefits
- Employee Assistance Programme
- Access to Self Space training and 1:1 therapy
- Core working hours 10am - 4pm
- Flex Friday; every other Friday off, with the flexibility of being available in the case of emergencies
- Enhanced Maternity and Paternity Leave
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
The client requests no contact from agencies or media sales.
Thank you!
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
Main purpose of role
Responsible for managing and developing the charity’s social media presence to increase engagement, reach new audiences, and deliver an excellent supporter experience. You’ll lead on community management and content planning, ensuring our channels reflect our values, campaigns, and services.
You’ll work closely with the Digital Marketing Manager, wider Marketing and Communications team, and teams across the organisation to create integrated social media plans, support live event coverage, and coordinate organic content with paid and email activity.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Head Office, London, SE1 (with flexibility for homeworking with regular travel to Westminster)
Closing date: Thursday 27th November
Interview dates Thursday 4th and Friday 5th December
Please download the job description to see full role responsibilities
Registered Charity
51 - 100
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.
The client requests no contact from agencies or media sales.
Thank you!
The Green House is the only specialist service across BNSSG and BANES supporting children, young people, and families who have experienced sexual abuse.
Our distinct approach is: 1. Evidence-based, guided by research and best practices. 2. Led by the voices of young people and their families. 3. Centred on community and connection. 4. Focused on the transformational power of the creative arts. In 2022, we transitioned from a single therapy option to a whole family, community-based model which provides a more accessible and comprehensive approach to support, whilst reducing wait times by 63%. Though we deliver a local service, our work is influencing the national response to child sexual abuse. We provide national training on pre-trial therapy and survivor-led leadership programmes.
Purpose of the Role
The Children and Young People’s (CYP) Therapist sits within The Green House Therapy Service under the direction of the Clinical Manager. The CYP therapist will be a part of a wider team of family support practitioners, VOICE practitioners, Specialist Practitioner/s and Pathway Administrators. The postholder will also need to be able to work at outreach sites across BNSGG and BANES which upholds TGHs mission to be more accessible to families. The practitioner must be self-governing as lone working is always a possibility.
We are currently recruiting for two part-time roles, working 27 hours over 4 days a week:
- CYP Therapist & EEDI Representative
- CYP Therapist & Safeguarding Advisor
Please read the job description and person specification carefully and include answers to the questions in your application. We require a CV and supporting document of a 2-page cover letter, or a 5-minute long video) to be submitted as directed in the job description/person specification before the closing date of 29th November. Please include details of wehich role you are applying for in your email/application.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage the removal process and consent process
- Assist with sending out problem payment letters
- Following up cancelled regular payments as part of the winback process
- Assist with handling material requests and recording actions on the Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Thank you!
JOB PROFILE
JOB TITLE: Lead Trusts & Grants Officer
RESPONSIBLE TO: Senior Trusts & Grants Manager
HOURS OF WORK: Full time 35 hours per week
LOCATION: Home working/ Hybrid
DURATION: Permanent
SALARY / GRADE: £32,330
KEY WORKING RELATIONSHIPS
• Senior Trusts & Grants Manager
• Trusts & Grants Officer
• Director of Fundraising, Marketing & Communications
• Chief Operating Officer
• Senior Leadership & Service Managers
• Grant making trusts and foundations
• Major Donors
PURPOSE OF THE ROLE
The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.
MAIN DUTIES AND RESPONSIBILITIES
Fundraising and Grants Management
• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.
• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.
• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.
• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.
• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.
• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.
Team Management and Development
• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.
• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.
Personal specification
Knowledge and experience
• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)
• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)
• Experience in writing persuasive proposal documents and bids (E)
• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)
• Experience in supporting service teams to deliver complex projects on time and to budget (E)
• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)
Qualifications and Education
• Graduate level or equivalent significant professional experience in fundraising/bid
Skills and abilities
• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)
• Shows good professional judgement (E)
• Can successfully operate matrix management of complex projects at a national level (E)
• Delivers high quality work with minimal supervision and direction (E)
• Able to communicate clearly and engage with stakeholders at all levels (E)
• Is successful in securing positive external relationships with stakeholders and supporters (E)
• Demonstrates personal credibility (E)
• Demonstrates experience and ability in impact reporting (D)
• Ability to research the sector to identify the best prospects (D)
• Has the capacity to deal with complex issues and is good at problem solving (D)
• An exceptional administrator with excellent organisational and writing skills (E)
• Self-starter, used to working to deadlines and delivering against KPIs (D)
Accountability
• Shows previous experience of achievement of income targets (E)
• Shows previous experience of excellent funder or similar relationship stewardship (E)
• Able to contribute to the development of income growth strategy and strategic goals (D)
Behaviours
• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross-functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
• Values the opinion of others. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives.
Registered Charity
51 - 100
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
Join our dedicated Data & Technology department at Operation Smile UK and play a vital role in advancing our digital capabilities. Our website is central to reaching a broad audience with our vital work, and you'll be pivotal in ensuring our online presence is robust, accessible, and effective.
This full-stack role provides an excellent opportunity to lead and contribute across both front-end and back-end development activities. You'll collaborate closely with the Director of Data & Technology and Senior Database Manager to design and build systems that empower our Fundraising and Comms teams, delivering outstanding user experiences.
We aim to build greater in-house capacity for digital development, reducing reliance on external support for routine tasks and increasing automation on key platforms. If you are a hands-on technical lead with experience across various digital channels such as website CMS (e.g., WordPress), along with a solid understanding of front-end and back-end languages and technologies, you'll be a great fit. You will also play a leading role in ensuring the OSUK website user interface and user experience is fit for purpose.
As part of our small but ambitious team, you'll be an integral part of creating and implementing our Data and Digital strategy, directly helping us achieve our goal of supporting more children born with a cleft lip and cleft palate.
Key Responsibilities
- Lead in-house web development, initiating a cultural shift to minimise reliance on external agencies for website and platform creation.
- Play a pivotal role in shaping the organisation's data and digital strategy.
- Serve as the technical product owner for all of OSUK's websites, digital & email platforms.
- Take full ownership of the Gravity Forms to Donorfy Custom API integration.
- Flare for producing modern, stylish and accessible designs, to support campaigns, general website conversion performance and brand.
- Manage relationships with external website agencies and freelancers for key infrastructure and major projects.
- Possess a strong understanding of frontend and backend web technologies
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Thank you!
Starting Salary: £54,269 - £59,422 (including LW)
Contract: Permanent
Location: Romero House, London - Hybrid working with a minimum of 40% of your time in the London head Office
Job Profile
CAFOD has an ambition to be digital first in our marketing and communications, to stay ahead of emerging trends and make the most of what digital technology can offer to strengthen our relationships with our supporters and in our ways of working across the organisation. Digital technology has already transformed our communications and will continue to do so. This senior communications and marketing role will be responsible for steering the ongoing digital transformation of CAFODs work, primarily in the supporter programme and also across the wider organisation.
This role encompasses overall responsibility for the brand, digital marketing, messaging, proactive and reactive media relations, with a core focus on digital transformation across all platforms. This post will play a key role in guiding our digital shop fronts and marketing efforts, evolving supporter journeys, steering our email programme and leading on the digital infrastructure to enable delivery of our supporter programme. It will ensure that digital engagement and conversion is embedded and an integral part of our communications planning.
This role will drive innovation and data-informed insight across the full spectrum of communications and wider organisation functions. It will embed a digital-first approach across teams and guide and accompany the wider organisation on harnessing opportunities of new technologies, making digital engagement integral to communications planning.
This role will drive brand awareness, brand advocacy and action across our programmes to ensure CAFOD is top of mind amongst the Catholic Community of England and Wales, helping to grow support from our constituency. You will bring proven senior-level experience in digital communications and marketing, ideally within the charity sector. With a strong understanding of communications at a senior level with expert knowledge of digital channels, audience engagement, and online conversion, you also have a strategic grasp of how digital integrates into broader communications and supporter strategies. Your leadership style is collaborative and visionary, and you have the gravitas and expertise to set the digital marketing direction for a large organisation, while bringing all teams along with your vision.
Key Responsibilities
- Lead the strategic development, direction setting and delivery of an ambitious, insight-led digital-first communications strategy that enhances supporter journeys, increases engagement and drives measurable growth in support of our supporter programme, especially our parishioner-first fundraising strategy.
- Act as CAFODs senior expert on communications, advising the Executive team, across departments and influencing strategic decision-making, including on digital direction and development, at the highest level.
- Lead complex cross-organisational projects that improve our digital supporter experience, from acquisition to long-term engagement and conversion, ensuring timeliness and consistency with supporter programme priorities, especially the parishioner-first fundraising strategy and approach.
- Provide leadership and overall oversight of external communications and messaging, including brand consistency and press/media engagement, ensuring consistency between our fundraising efforts, our campaigning work and profiling our international work to supporters and key stakeholders.
- Lead and oversee the digital teams - email marketing programme, social media engagement, digital developments, campaigns and the website, to ensure user experience is optimised and platforms support our supporter programme and broader organisational strategic objectives and ambitions.
- Lead the media team to explore and encourage new approaches including how we further maximise the digital media landscape.
- Line manage senior specialists across digital marketing, website, and media and PR, ensuring high performance and professional growth.
- Work closely with IT, data and external agencies to ensure agile, secure and effective digital delivery across platforms.
- Represent the organisation externally where appropriate, with a focus on digital thought leadership.
- Develop and manage the communications budget effectively, aligning resources to priority areas and demonstrating clear impact. Agree and ensure accountability for objectives and KPIs as part of the wider supporter strategy, fostering a culture of ongoing learning, adaptation and improvement.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
- Extensive experience in a senior digital communications and marketing leadership role, with demonstrable success in developing and delivering integrated and audience-led multi-channel communications and marketing strategies.
- Strong experience of overseeing development of supporter journeys and objectives, website development, CRM integration and email engagement and conversion.
- Passionate about digital innovation and technologies, with deep knowledge of platforms, formats, and trends.
- Committed to insight-led and data-driven approaches with skills to use digital tools, platforms and analytics to shape decisions and measure impact.
- Excellent leadership, inter-personal and team management skills, with the ability to develop and motivate multi-disciplinary teams.
- Strong cross-functional project management ability, with experience leading organisational change in digital capability.
- Understanding of broader communications and marketing disciplines, with the ability to ensure alignment and brand consistency and also oversee media and PR work, including reputational risk and crisis communications.
- Understanding of the Catholic church in England and Wales and knowledge of Catholic Social Teaching.
- A track record of strong written and spoken communication skills.
- Highly organised, able to manage a busy workload and consistently meet deadlines.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
Registered Charity
101 - 500
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CRM Communications Executive
Role Overview
The Talent Set are delighted to partner with a top Think Tank on a fantastic CRM Communications Executive role. This short-term temporary position offers immediate start and provides an opportunity to demonstrate your skills in a dynamic environment, with potential to transition into a permanent role.
Key Responsibilities
- Manage and execute targeted communication campaigns through CRM systems to engage a diverse audience.
- Utilise ZOHO CRM to segment contacts, personalise messages, and optimise campaign performance.
- Coordinate communication strategies aligning with marketing and organisational goals.
- Analyse campaign responses and generate reports to inform ongoing improvements.
- Ensure messaging complies with organisational guidelines and brand standards.
- Collaborate with other teams to support data management and campaign execution.
Person Specification
- Proven experience working with ZOHO CRM or similar CRM platforms.
- Strong understanding of email and digital communication strategies.
- Ability to analyse data and interpret response metrics to optimise campaigns.
- Excellent organisational skills with the ability to manage multiple projects efficiently.
- Strong attention to detail and commitment to maintaining data accuracy.
- Effective communicator with the ability to work collaboratively across teams.
What’s on Offer
Salary: £35,000 - £39,000 (day rate equiv.)
contract length: 3months (potential for permanent opportunity after)
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Thank you!
WCCM seeks to appoint an experienced, creative, and highly motivated Grant and Major Donor Fundraising Manager to lead fundraising and grant management across a global organisation dedicated to the teaching of Christian Meditation.
Working to the Executive Director, you will interact with our decentralised finance, marketing and communications staff and volunteers.
Together, you will nurture Major Donor relationships and create and manage appropriate donor stewardship schemes and rationalise our income streams.
You’ll ensure grant reporting and management is kept on track whilst developing targeted proposals for new funding from sympathetic donors in the arena of Trusts and foundations.
You will work to support both our teaching and resourcing of meditation and the running of our retreat centre in Bonnevaux, near Poitiers in France.
An excellent writer with excellent financial and budgeting skills, you will be adept at pulling together relevant, succinct and compelling information for our donor reports and bids.
You’ll work with communications staff to develop impactful donor communications which enhance our accountability and inspire renewed major donations.
You will have a demonstrable track record in winning grants as well as in the stewardship of major donors.
Occasional trips to France.
Interest in Christian Meditation/Spirituality an advantage.
Interviews: early December 2025
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Fundraising and Partnerships
Salary: £46,000 - £50,000 per annum
Location: London
Our client is on a mission to tackle the high unemployment rate among adults with learning disabilities. Through their year-long traineeship programme, they equip participants with vital skills to become skilled baristas and expert café assistants, or to develop their capabilities as office managers and assistants. They are seeking an enthusiastic and engaged individual who has the passion and experience to drive their business forward.
As their very first Head of Fundraising and Partnerships, you will spearhead their strategy to generate the income necessary for maintaining their success and expanding their reach across London. They require an accomplished fundraiser with a proven background in implementing and delivering successful fundraising strategies, securing corporate sponsorships, and managing relationships with high-net-worth individuals, grant holders, and trustees. You will be working closely alongside their CEO, who has been actively leading the fundraising efforts until now.
The ideal candidate will possess the following:
- A strategic thinker with experience in creating and delivering successful fundraising strategies
- Excellent relationship-building skills and a proven track record in securing funding from trusts and foundations
- Strong organisational and project management abilities to navigate and coordinate fundraising activities across teams
- Exceptional written and verbal communication skills, able to engage diverse stakeholders effectively
- A proactive, results-driven mindset capable of adapting to a fast-paced environment
- Proven experience in fundraising, partnership management, or business development
- A genuine passion for supporting individuals within the disability community
Key Responsibilities:
- Develop and implement a strategic fundraising outreach plan to build a sustainable pipeline of potential donors and partners
- Identify, cultivate, and secure significant funding from trusts, foundations, and major donors
- Design and deliver a comprehensive fundraising strategy that aligns with the organisation's programme ambitions
- Build on established relationships with HNWIs and corporate partners while expanding engagement opportunities
- Manage the marketing team to ensure successful execution of campaigns aligned with fundraising goals
Our client prides themselves on cultivating an inclusive culture where every individual feels valued and respected. They encourage applications from individuals of all backgrounds and experiences to help ensure that their team reflects the communities they serve.
To apply, please email your CV. Join them in making a meaningful impact in the lives of adults with learning disabilities!
Thank you!
“SHARING OUR FUTURE”
THE ANNUNCIATION MARBLE ARCH
Heritage Manager
Region: Central London
Fee: up to £40,000 inc per annum
Job Type:Part-time, 4 day/week (18-month contract)
Closing Date:12noon on 01/12/2025 with shortlisted interviews in early December
Link / Contact details to apply:
Please email your CV and a covering letter to Fr Lincoln Harvey with the Email Header “Heritage Manager role”
Project Overview
The Annunciation Marble Arch has received Development Funding from The National Lottery Heritage Fund for the “Sharing Our Future” project. We seek to appoint a Heritage Manager to oversee and co-ordinate the Development Phase, which is set to run for 18 months.A Design Team, QS, and specialist consultants will need to be competitively appointed to complete a list of required document/studies for the Delivery application. Design development needs to be completed to RIBA Stage 3, Faculty, planning, and consents need to be in place, and all partnership funding must be raised or pledged.
The Annunciation Marble Arch is a large Grade II* listed building designed by Sir Walter Tapper, a leading 20thC architect. It is on Historic England’s ‘At Risk’ Register.The building is hampered by several problems and barriers.The project will make inroads into improving the church’s condition through repair and conservation of the fabric. There will be a focus on the deteriorating nave and baptistry roof, addressing windows and high-level stonework, with re-ordering and access improvements.
The church is a popular and increasingly well-used church close to Oxford Street in London’s West End. The “Sharing our Future” project focuses on creating a hub to benefit the D/deaf community with whom the church is now continuously in dialogue.Activities have been piloted and links forged for a two-year activity plan directed towards providing skills training and other heritage activities for the D/deaf, targeting c.2,000 D/deaf people annually.The Heritage Manager will therefore work closely with a part-time Community Support Worker (CSW) whose primary role will be to ensure the project is delivered with a seamless overlay of the participation of the D/deaf community. The BSL qualified Interpreter will provide communication support at a range of meetings and events to participants with varying degrees of hearing loss. The Heritage Manager will also work closely with all project stakeholders and partners, including, primarily, the Project Activity Planners.
Summary Programme
· Oct 25 – March 27: Development Phase
· March 27:Submit Delivery bid
· June 27: Delivery Decision
P/T Heritage Manager:Executive Summary
The successful candidate will provide leadership for this BSL-focused Project reporting to the PCC, which may delegate line management responsibilities to the Chair of the Steering Group Committee involved in strategic planning, management, execution, and coordination with internal and external stakeholders.In order to achieve the goals of The Annunciation, he/she will oversee design development to RIBA Stage 3 and oversee the preparation of key documents.
The Heritage Manager will be a strategic thinker with an understanding of the planning and delivery of projects funded by the Heritage Fund. They should have a strong background in project co-ordination and possess the ability to move adeptly between big picture thinking and day-to-day operations, where it will be necessary, for example, to process his/her own admin.
The Heritage Manager will be comfortable working in a start-up environment, being able to demonstrate experience of extensive community engagement, as well as an understanding of and empathy with the ambitions and vision of the Annunciation, Marble Arch and the needs of a Grade 11* listed building. They will have a strong commitment to the principles of equality, diversity and inclusion. We are also looking for a candidate that has experience of working with the D/deaf community preferably,and will therefore be well positioned to work successfully to integrate key partnerships with the BSL community with the help of the specialist Community Support Worker.
The task will be to ensure the project is delivered within time and to budget in accordance with an agreed programme, budget, and checklist of deliverables, as well as working closely with all project stakeholders and partners, including the D/deaf community.
Tasks
·Full compliance with the requirements of the National Lottery Heritage Fund, ensuring that all conditions are met.
·To become acquainted with all project documentation and acquire a sufficient knowledge of the detailed complexities of the objectives of the Project to be able to oversee it to a successful conclusion.
·To be proficient in Excel, and be able to ensure budgets and cashflows are kept up to date establishing an effective cost management system to approve consultant payments/ invoices and maintaining a record of expenditure.
·To maintain a project risk register updated monthly in conjunction with the Design Team and other consultants.
·To follow closely a detailed Project Grant Chart, encompassing all Project milestones.
·To establish other project management systems and procedures that ensure the smooth running of the Project, presenting them to the Project Steering Group for approval and then implementing them.
·To ensure all members of the Project Steering Group are aware of the tasks and responsibilities attributed to them and also to the Design Team.
·To establish a meeting structure, laying down procedures for convening, chairing, attendance, function, frequency and responsibility for recording of meetings and circulation of information (Design Team and Project Steering Group meetings) and to act as the focal point of contact between the Project Board and the Design Team.
·To establish effective communications and a clear and visible distribution of information. Of particular importance is a requirement to have regular meetings with the Chair of the PCC and the Sharing Our Future Steering Group Chair.
·To participate in regular Design Team meetings to monitor progress and identify any problems or issues.
·To develop a Project Change Control strategy, establishing an appropriate method for managing and controlling change on the project.
·To check that all appointed consultants and contractors fulfil their contractual obligations.
·To work with the BSL Community Support Worker to build effective relationships with BSL stakeholders and partners associated with the Project.
·To procure all consultants required, compiling tender enquiries, identifying possible tenderers, agreeing tender lists, managing the consultant tender process, coordinating the evaluation of tender submissions and compiling tender reports.
·To ensure consultant contracts/ letters of appointment are prepared, providing feedback to unsuccessful tenderers if required.
·To coordinate and review all financial matters with the appointed Quantity Surveyor and Annunciation Treasurer and to ensure that all necessary Heritage Fund financial requirements and conditions are met.
·To prepare the R2 Delivery application to the National Lottery Heritage fund
·To oversee the Development Phase Evaluation
Skills and attributes
·Exceptional communication skills, including the ability to speak and write effectively, compellingly, and persuasively.
·A commitment to leading real lasting change for the Annunciation and resulting implementation of change/improvement processes.
·Ability to manage multiple projects while managing competing priorities.
·Ability to manage budgets and allocate resources effectively and responsibly.
·Ability to manage volunteers and deploying them on the project where required.
·A willingness to develop knowledge and an understanding of the D/deaf Community.
Qualifications and Experience
·Relevant professional qualification(s) (or equivalent experience).
·Demonstrable ongoing commitment to professional development.
·Experience of working with places of worship and or heritage sites to deliver specific outcomes, and preferably experience of working with the National Lottery Heritage Fund.
·Experience of working with a wide range of partners across sectors, at national, regional and local levels.
·Experience of delivering regeneration initiatives and projects.
·An ability to demonstrate a good understanding of current conservation principles and techniques.
·Demonstrable experience of procuring and managing consultants and contractors and managing successful contract negotiations.
·A sound general business understanding including an appreciation of current market trends and activities in the heritage sector.
If you are D/deaf and would like to apply for this role we can offer an informal conversation about the role via zoom - and can also provide a BSL interpreter for that conversation. If someone wishes to apply via BSL in a video recording, we will accept that form of application.We welcome all applications from a wide range of candidates and are especially keen to hear from candidates with BSL backgrounds and whose backgrounds are currently under-represented in the heritage sector. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. Selection for roles will be based on individual merit alone and there shall be no discrimination on the basis of age, disability, sex and gender, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
Acknowledgement
Using money raised by National Lottery players, The National Lottery Heritage Fund supports projects that connect people and communities with the UK’s heritage. Sharing our Future is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to create the post of Heritage Manager for this project.
The client requests no contact from agencies or media sales.
Thank you!
Senior Campaigning Copywriter
Reference: NOV20256844
Location: Flexible in UK
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
We're looking for a new Senior Campaigning Copywriter to join our Copywriting team. This position takes a lead role in our campaigning communications, using the power of language to present complex policy issues in a way that drives change and mobilises people to take action.
You’ll be responsible for delivering and developing our fortnightly email newsletter for campaigning supporters, called Action for Nature, working in close collaboration with the Campaigns team. You have your own experience of campaigning, be politically engaged, follow the news agenda, and be able to respond to emerging situations.
You’ll be responsible for ensuring the RSPB's tone of voice, house style and brand expression are consistently reflected across the RSPB’s communications channels - and particularly in our campaigning voice.
You’ll be an advocate for the section, championing the RSPB’s brand, tone of voice, values and processes with internal and external stakeholders to achieve buy-in.
Essential skills, knowledge and experience
- Evidence of strong, accurate and persuasive writing skills.
- Campaigning experience, in a work, personal, or voluntary capacity.
- Interest in nature conservation.
- Proven ability to take complex policy issues and present them in a way that inspires people to take action.
- Proven ability to write engaging copy for a range of audiences, from RSPB members and potential supporters to politicians.
- Excellent editorial skills and attention to detail.
- Flexibility to react to emerging situations and adjust communications where necessary.
- Confidence to influence peers and colleagues and take a decisive approach to reconciling conflicting feedback from stakeholders.
- Experience in presenting creative rationale to achieve buy-in from colleagues.
- Excellent understanding and knowledge of communications channels and best practice in writing for each, including print, web, social, email, digital media and film.
- Experience of working in the non-profit sector.
Closing date: 23:59, Sunday 30th November 2025
We are looking to conduct interviews for this position from 8 December 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Registered Charity
More than 1000
The RSPB brings people together – people like you – to protect the things that matter to us all.
Thank you!
Purpose
This is an exciting new role supporting the delivery of the events and partnerships programme within a leading mental health charity.
We are looking for someone with a love for events and a passion for supporting people, who is excited by the prospect of raising funds that make a difference for young people’s mental health. You will be an excellent communicator, highly organised, and able to work on multiple projects concurrently. You will be committed to delivering an exceptional supporter experience for our event participants and corporate and community partners. Experience within the third sector is desirable but not a necessity.
As an Events and Partnerships Officer, your role is to support the planning, delivery and promotion of an exciting calendar of fundraising events, and support our corporate and community partners in their fundraising efforts.
Key responsibilities and duties:
Supporting our events programme
- Supporting the overall delivery of our events programme, working closely with the Senior Events and Partnerships Manager, Head of Fundraising and voluntary fundraising committees.
- Take a lead role on the planning, delivery and evaluation of a number of events within the calendar - which may include budgeting, liaising with third-party event organisers, logistics, risk assessment, promotion, participant engagement and post-event analysis.
- Monitor online fundraising and maintain event income and supporter records in the database, working closely with the Fundraising Assistant and finance team on processing income and invoices.
- Act as a point of contact for our various voluntary fundraising committees, supporting them with their activities, and providing event guidance and administrative support to enable them to deliver successful events and reach income targets.
- Working closely with our communications team, co-ordinate the marketing and promotion of our events programme. This will include: writing copy, building emails, supporting social activity, multi-channel promotion planning and supporter engagement campaigns.
- Collaborate on the design and production of event materials, including the development of event-specific fundraising packs and downloadable resources.
- Represent the Charlie Waller Trust at events as required which will include ad-hoc evenings and weekends for which time off in lieu will be given.
Supporting our partnerships
- Co-ordinate partnerships with community and corporate supporters, building long-term relationships and ensuring that partners feel valued and partnership objectives are met.
- Steward relationships with key people within our community and corporate partners, engaging them with the cause.
- Send fundraising materials (including t-shirts, information packs, etc.) to individual supporters, corporate partners and community groups raising money for us.
General responsibilities and duties
- Ensure that systems and processes are used as expected, and that our database is being updated and utilised as the central source of information.
- Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required.Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
- Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.
- Liaise with a wide variety of people and organisations including supporters of the charity, trainers and funders.
- Routine call handling as part of the wider office administrative team.
To apply
If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org
The deadline for applications is 12 noon on Tuesday 18th November 2025.
Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.
You will hear back from us by Friday 21st November, if not before and should you be shortlisted, an interview will take place w/c 24th November and will involve a competency interview along with a short presentation.
Please see the attached job description for our person specification.
Registered Charity
21 - 50
To educate young people and those around them about their mental health and wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
The Woodland Trust is looking for a Supporter Journey Marketing Executive to enhance our supporter journeys alongside the launch of our new CRM system.
The Role:
• You’ll support the implementation and roll-out of our new CRM system and ensure supporter journey requirements are mapped and embedded.
• You’ll collaborate across departments to deliver tailored supporter journeys and communications
• You’ll assist in designing, mapping and improving supporter experiences.
• You’ll report and analyse data and insights to segment audiences and personalise supporter interactions.
• You’ll develop campaign and journey documentation.
• You’ll monitor performance, identify improvements and report to stakeholder on supporter journeys.
• You’ll provide support in campaign deliver, including content setup, testing and scheduling.
• This role is a 9 Month Fixed Term Contract.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
• Worked in marketing, supporter engagement or customer experience roles.
• Experience of CRM systems and an understanding of their role in managing supporter relationships.
• Desired knowledge of supporter engagement and retention strategies.
• Strong communication skills with the ability to collaborate across projects with multiple stakeholders.
• Desired knowledge of journey mapping tools and/or marketing automation platforms
• Experience interpreting data and applying insights.
• Strong organisational and prioritisation skills with the ability to handle a busy workload with competing priorities.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams 15th December 2025.
Thank you!
Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;
Location: North East London
Contract: Full Time, Permanent – 37.5 hours
Salary: £27,900pa to £29,700pa – depending on experience
Closing Date: Wednesday 26th November
Why this role matters
We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.
This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.
What you’ll be doing
As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.
Your key responsibilities will include:
- Making sure every supporter feels heard, valued, and appreciated
- Managing donation processes and supporter communications with care and efficiency
- Supporting the team with admin tasks that keep everything running smoothly
- Working closely with colleagues across teams to create a brilliant supporter experience
- Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
- Review and refresh “thank you” materials, communications and processes.
- Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
What you’ll bring
We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:
- Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
- Strong communication skills and a real empathy for people
- Good working knowledge of online fundraising
- Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
- A positive attitude and a willingness to pitch in
What’s in it for you
The chance to be part of an organisation that’s making tangible impact
- Supportive, inclusive team culture
- A working environment where new ideas and testing new things is strongly encouraged.
- Hybrid/flexible working options
- Opportunities for training, learning and growth
- 7% employer pension contribution
- 25 days’ annual leave
How to apply
If this sounds like your kind of role, we’d love to hear from you.
You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD
If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)
A note on equity
We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.
Let's build your legacy together
