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Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison)

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Salary: £38,645 per annum

Contract: Fixed Term Contract till July 2027

About the role

As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Managing a caseload of homeless people and working towards case management standards
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Monday 4th May 2026 at 23:59

Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

Salary: £42,000–£47,000 (fixed)
Location: London, hybrid working with a minimum of one day per week in the office
Hours: Full-time, 35 hours per week

Build the future of individual giving
An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown.

Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy.

You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development.

What you will do

• Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention
• Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity
• Develop coordinated donor journeys across direct mail, digital, events and regular giving
• Improve segmentation, targeting and use of insight to increase engagement and return on investment
• Make effective use of CRM and email marketing systems to support growth and automation
• Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters
• Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines
• Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting
• Build processes that enable the programme to scale sustainably over time

About you
You will bring:

• Significant experience in individual giving or direct marketing fundraising
• A strong track record of developing and delivering income-generating campaigns
• Strategic thinking combined with the ability to build practical systems and processes
• Confidence using data and insight to shape decisions and improve performance
• Excellent written communication skills and an understanding of supporter motivation
• A collaborative approach and empathy with a mission-driven organisation

Why join
You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Purpose of the job

As Corporate Partnerships Manager, you will be joining a supportive and highly ambitious Corporate Partnerships Team sitting within the wider Fundraising Department. You will work closely with colleagues across Fundraising, Communications and Marketing, Delivery and Impact, collaborating to maximise the value and impact of corporate partnerships.

You will be working across both account management and new business, building on your knowledge and expertise across these two disciplines to proactively spot new income generation opportunities for the charity, as well as unlock non-financial support through skills-based volunteering, pro bono projects, and collaborative communications and brand engagement opportunities. This role also includes line management responsibilities.

Why work at UK Youth?

UK Youth exists to widen the reach and deepen the impact of youth work and outdoor learning, so that every young person has someone who believes in them. Our vision is a society that backs every young person - through each spark, struggle and success.

 As the UK’s national infrastructure body for youth work, we strengthen and champion a diverse network of youth organisations, unlock investment, shape policy and build the evidence base for what works. At a time of growing need and inequality of access, our work has never been more important.

 We are entering an exciting new phase of our strategy - focused on long-term resilience, income diversification and a transformational Capital Appeal to develop Avon Tyrrell as a national centre of excellence for outdoor learning. Joining UK Youth means being part of an ambitious, impact-driven organisation committed to strengthening youth work for generations to come.

Key responsibilities

Account Management

• Lead on the account management of a portfolio of UK Youth’s high-value corporate partners, maximising income and wider partnership value for UK Youth.

• Work cross-organisationally to design and deliver high-quality engagement opportunities for new and existing partners, with a focus on skills-based volunteering, pro bono support, commercial products, and integrated communications, storytelling and brand engagement opportunities.

• Collaborate closely with Communications and Marketing to amplify partnerships, ensuring strong visibility, compelling storytelling and mutual brand value.

New Business

• Work closely with the Head of Corporate Partnerships and Corporate Partnerships Manager (New Business) to build and maintain a strong, well-qualified pipeline of new opportunities.

• Proactively approach new companies within priority sectors, developing and delivering high-quality pitches and tailored propositions to secure new partnerships.

• Support the team to conduct thorough due diligence and capacity analysis on new partnerships and re-funding opportunities.

Line Management and Team

• Line manage one Corporate Partnerships Officer who primarily supports account management, while also contributing to new business activity, enabling them to deliver excellent partnership management and identify opportunities to maximise income and support.

• Uphold and maintain account management and new business processes, including individual stewardship plans, accurate recording of activity on the CRM, income pipeline tracking and due diligence.

Experience We're After

We welcome candidates with relevant professional or transferable experience, including equivalent experience gained outside corporate fundraising.

• Experience of managing high-value corporate partnerships, with a strong focus on account management.

• Experience of prospect research and contributing to pitching, proposal development or bid processes.

• Experience of line management, with the ability to motivate, support and develop team members to deliver high performance.

• Experience of working in a fast-paced environment across multiple projects and priorities.

• Experience of project management, including planning and delivery of partnership activities.

• Experience of working within a fundraising or target-driven environment.

• Experience of delivering successful employee engagement initiatives, including skills-based volunteering and pro bono programmes.

• Experience of working collaboratively with Marketing and Communications teams to deliver partnership-related content, campaigns or storytelling.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave (24 days + 3 days winter closure) plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 4th May 2026 at 23:59pm (midnight)

Provisional Interview Dates: 13th and 14th May 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

About us:

Our vision is for everyone affected by the heart muscle disease cardiomyopathy to lead long and fulfilling lives. We work towards this goal by providing information, advice and support to anyone affected by cardiomyopathy and by raising awareness of the condition. We also work to improve the diagnosis and management of cardiomyopathy and promote medical research. The charity has ambitious plans for the future which will see it doing even more to make a lasting difference to the lives of people affected by cardiomyopathy. To achieve these plans the charity must be able to raise the income that it needs and to develop a strong and vibrant community of supporters. We are looking to recruit a dynamic and ambitious individual with a passion for fundraising.

Job Outline:

The Fundraising Officer will be responsible for leading our community fundraising programme, by generating income through the fundraising activities of individuals and community groups. The Fundraising Officer will build strong, supportive relationships with fundraisers, delivering excellent stewardship to inspire long-term engagement and maximise income, including through celebratory giving and annual campaigns. The role will also involve engaging with the local community and supporting some challenge event fundraising.

Key responsibilities

• Lead and develop our community fundraising programme, providing excellent, tailored stewardship to community fundraisers, developing meaningful and long-lasting relationships, always maximising income potential.

• Lead on our annual community fundraising campaigns.

• Oversee and grow celebratory fundraising income ensuring supporters are inspired and well supported.

• Manage and develop relationships with schools and other community groups, providing resources and support to maximise their fundraising success.

• Engage proactively with the local community to raise awareness of the charity and increase participation in fundraising activities.

• Support ad hoc challenge event fundraising, ensuring a high-quality experience for participants and strong income generation.

• Achieve income targets in line with the organisation’s financial requirements.

• To maintain and manage community fundraising participant data on the charity’s database.

• To develop fundraising materials and content for community fundraising communications via

letter, email, magazine, website and social media.

• To share information and updates on community fundraising within the organisation to ensure

all staff are aware of activities.

• To represent Cardiomyopathy UK at events as required, including out of office hours.

 

• Salary: £36,600 (outside of London); £38,534 (London)
• 35 hours per week
• Permanent contract
• Hybrid variable (UK) with 1 day a week in our London or Bristol office
• Closing date: Sunday 19 April 2026
• Round 1 interviews: WC 4 May 2026
• Round 2 interviews: WC 11 May 2026

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a Senior Social Media Officer with a genuine passion for conversation, connection, and community to join our Digital Engagement Team.

As the Senior Social Media Officer, you will lead the delivery of the charity’s social media activity, as well as the paid boosting strategy of social media content across all platforms.

This is not a broadcasting role: it’s about fostering meaningful engagement with our supporters and raising the voices of young people and children with cancer.

This role is part of the Digital Engagement team, who are responsible for paid media, email marketing and organic social media activity. While social media will be the core focus of this role, experience in paid media and/or email marketing is desirable.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Lead the planning, development, and execution of the organisation’s social media strategy across all major platforms (eg TikTok, Facebook, Instagram, LinkedIn and more).
• Lead the planning, development, and execution of the organisation’s paid boosting strategy of social media content across all major platforms, to deliver against comms team objectives (for example, Reach or Engagement KPIs month-on-month, or campaign-on-campaign).
• Lead the planning, development, and execution of our smaller paid media campaigns to deliver against briefed KPIs (eg Paid social, PPC; working on smaller conversion campaigns or awareness campaigns).
• Act as a brand and channel guardian, ensuring consistent voice, tone, messaging, and visual identity across all social content.
• Foster a supportive and engaging environment for our digital communities, responding to comments and engaging in discussions; escalate risks where appropriate.
• Deliver and maintain our social media moderation guidelines and rota.
• Oversee the content planning process and maintain a high quality content calendar, identifying gaps, opportunities, and content pipelines.
• Collaborate with teams across the organisation on content creation (copy, stills, audio, short form video), ensuring alignment with brand, accessibility standards, and audience needs.

What do I need? 

The key skills we’re looking for in this role are:

• Proven experience managing and growing organisational social media channels, ideally across multiple audiences and markets. (Desirable: experience in the third sector).
• Demonstrable experience planning, delivering, and evaluating social media strategies and/or multi channel campaigns.
• Proven experience managing and executing paid media campaigns, ideally across multiple channels and campaign objectives (eg. Paid social conversion campaigns; mid-funnel PPC campaigns). (Desirable: experience in the third sector).
• Strong track record of community management, including moderating discussions, protecting online spaces, and managing sensitive or complex enquiries.
• Experience producing engaging content for different platforms (copy, static, video, audio, short form reels).
• Experience using analytics, social listening, and reporting tools to derive insights and drive continuous improvement.
• Experience project-managing the implementation of campaign tracking across various ad platforms and websites.
• Experience working with multiple stakeholders and juggling cross team projects in a fast moving environment.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Tommy Beattie.

#ShowTheSalary #NonGraduatesWelcome

The Literacy Pirates is an educational charity working across the UK to develop the literacy, confidence and perseverance of children who are falling behind in school and have fewer opportunities in their personal lives. We offer in-person and online literacy programmes that support children to meet age-related expectations in reading and writing, succeed in school, and thrive beyond the classroom. 

Literacy Pirates is at an incredibly exciting point in its 15-year journey, as we embark on a period of national expansion with a target to quadruple the number of young people we support over the next four years. The Communications Manager role is critical to achieving our national expansion ambitions. We are excited to be able to recruit for this specialist role to develop our brand and lead the investment in our communications and marketing capacity. 

Objectives

To develop and implement a communications strategy that supports the organisational expansion strategy as well as growth in the three key areas of school recruitment, volunteer recruitment and fundraising performance. 

Developing high-quality communications content and stewarding key external relationships in support of organisational comms work.  

Key Responsibilities

• Develop audience specific communications strategies and work with departmental managers to deliver targeted campaigns to recruit volunteers, school partners and new funders. 
• Produce high-quality written, visual and digital content translating our impactful work to be accessible, engaging and audience/channel specific. 
• Develop close and supportive relationships with external ambassadors and other allies, in support of organisational communications work.
• Track engagement across media channels and email marketing, and produce monthly reports for leadership team showing activity 
• Continue the development of our new website, including monitoring analytics. 
• Support freelancers, interns and internal colleagues to design high quality video, social media, print and digital material 
• Drive storytelling initiatives by sourcing and sharing case studies and impact stories that inspire donors and the wider public. 
• Proactively identify communication opportunities as well as new relationships with external individuals and organisations.
• Manage an engaging newsletters distribution system to a range of key audiences. 
• Continue to develop the quality of all external communications ensuring all materials are aligned with our brand guidelines, key messages, and core organisational strategy. 
• Recruit and then manage a Communication and Marketing Associate in year two, resource permitting. 
• Work with the Senior Leader Team to develop and implement our PR & media strategy. 
• Work across the charity to upskill and develop the team in effective, user-centred communications. 
• Work to ensure safeguarding and dignity of children and families are central to all organisational communications.  
   

Person Specification

• 3 years’ experience within a digital communication role 
• Excellent copywriting skills with an ability to craft clear, engaging content for different audiences to tight deadlines 
• Experience with digital advertising and promoted social media posts, analysing trends, reviewing efficacy, and adjusting campaigns in real time 
• Good knowledge of the digital and social media landscape and emerging trends. 
• The ability to simplify complex concepts into plain, compelling English. 
• Proven experience working in an editorial capacity, developing compelling copy for online audiences, with a varied portfolio of written work 
• Experience of digital content creation, commissioning and management 
• Proficiency newsletter creation, working to tight deadlines, collaborating with other departments, and using mail clients 
• Experience of managing suppliers, partners and contributors 
• Familiarity with design software for creating digital assets, such as Canva 

Personal attributes 

• Self-starter, able to work proactively and intuitively 
• Able to work to varying timelines and prioritise own workload accordingly 
• Ability to communicate with a range of people of different levels, disciplines and backgrounds 
• Passionate about addressing poverty and inequality, and commitment to equality and diversity 

Salary: £40,000 – 42,000 (incl. London Weighting)

Contract: Full time, Permanent
Location: London based, two days in the office, with the option to work remotely three days

How to apply

To apply for the position, complete our online application form and upload a CV by midday on Friday 1st May 2026.

Senior Individual Giving Officer

Job Advert

Are you passionate about turning supporter generosity into sustained income that helps people with a learning disability live their lives to the full? Do you have experience running multi-channel fundraising campaigns and using data to improve performance? If so, we have a role for you to impact our growing Individual Giving programme.

We are looking for a Senior Individual Giving Officer to join our Public Fundraising team at Mencap. You will lead the planning and delivery of acquisition and retention campaigns across cash, lottery, regular giving, value exchange, raffle and payroll giving channels, working across face to face, direct mail, email, digital and telephone. You will work closely with colleagues in Legacy, Wills and Trusts, Community Fundraising and Challenge Events to deliver joined up supporter journeys that increase lifetime value and broaden our audience reach. Reporting to the Senior Individual Giving Manager, you will play a key part in delivering our Mencap 2030 strategy.

This is a permanent, full‑time position. We offer flexible and hybrid working arrangements, with a requirement to attend our London office for a minimum of two days per week. Occasional travel within the UK may also be required.

What you will do

· Lead the end-to-end planning and execution of direct marketing campaigns, including campaign schedules, briefs, copywriting, data checks, print and postage processing, finance processing and stakeholder management.

· Manage campaign budgets, monitor KPIs and report on performance, delivering activity on time and to a high standard.

· Build and manage complex data selections and automated email journeys, supporting the roll out of our new CRM and using insight to improve targeting and results.

· Keep the supporter at the heart of the journey by creating authentic, compelling stories and personalised donor journeys that drive repeat giving, upsell and cross sell.

· Work collaboratively with internal teams and external suppliers to ensure campaigns are aligned and executed effectively.

· Analyse campaign performance, adopt a test and learn approach and make data driven recommendations for improvement.

· Ensure all fundraising activity complies with GDPR, the Fundraising Regulator Code of Practice and Gambling Commission regulations. Support invoice processing, monthly management accounting, quarterly reforecasting and annual budget setting processes.

· Champion equality, diversity and inclusion in campaigns and across the organisation.

What you will bring

· Proven experience of planning and delivering multi-channel individual giving campaigns.

· Strong data and CRM skills, with experience of building selections and automated journeys.

· Excellent project management and stakeholder management skills, with attention to detail and the ability to manage competing deadlines.

· Strong copywriting and supporter communications skills, with a focus on storytelling and supporter care.

· Experience of monitoring and analysing campaign performance and using insight to improve results.

· Knowledge of fundraising compliance and best practice. A collaborative approach and commitment to equality, diversity and inclusion.

Why join us - You will be part of a friendly, inclusive, values-driven fundraising team working to improve the lives of people with a learning disability in the UK. We offer flexible working, generous holiday, a supportive learning culture and opportunities to develop your fundraising career. You will play a key role as we expand and improve our Individual Giving Program. 

The advert will close on 26 April with initial interviews held via Microsoft Teams shortly afterwards. We reserve the right to close the advert early if we receive a high volume of applications or once a suitable candidate has been identified. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day. 

HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing. 

The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.

The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided. 

Relevant experience is desirable but not essential.

Salary: £29,000 – £32,000 per annum

Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)

Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.

Requirements - this job is for you if you:

• Have good written and oral communication skills in English and can liaise with external agencies in a professional manner 
• Can communicate compassionately and build trust to help people navigate challenging circumstances
• Have good IT literacy and organisational skills
• Can take initiative as a member of a team
• Can work under emotional pressure and respond to stressful situations professionally and with integrity

What will you do in the role?

• Assess client needs and suitability for accommodation in the private rented sector and/or supported housing via in-person meetings 
• Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
• Arrange viewings of suitable properties with clients and liaise with agents and landlords
• Make referrals to hostels and supported housing
• Assist clients to access grants and with benefit claims
• Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
• Update client records and referrers using our CRM system, In-Form.
• Work with the team to keep improving the service

Desirable Experience and skills:

At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:

• Working within a team of professional staff
• Successfully building relationships with a variety of stakeholders
• Experience of working with a charity/third sector organisation
• Working or serving within an organisation with a Christian ethos
• Supporting people to resolve issues with benefit claims
• Personal experience of overcoming homelessness or disadvantage
• Supporting people to access or sustain accommodation 

Equal Opportunities:

HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.

We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.

Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. 

DBS checks:

Due to the nature of the role, a criminal record check is required before a final job offer is made.

How to apply:

Please submit a CV and cover letter outlining your motivation, skills and experience.

We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.

We look forward to hearing from you!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

We’re looking for a skilled and inspiring clinical leader to drive excellence across our Regional Treatment Centre. You’ll lead and motivate clinical teams, champion safety, quality, and patient experience, and foster a culture of continuous improvement. You’ll ensure the highest standards of care and compliance following clinical safety guidelines. Flexibility to travel across Merry Hill, Stafford, and Tamworth (with more sites upcoming) is essential as the service continues to grow.

You’ll be based in our brand-new, state-of-the-art Marston Green centre, with modern clinical facilities, spacious breakout areas, on-site parking, and showers for cyclists—because when you feel your best, you deliver your best.

This is a key leadership role with real influence. If you’re ready to shape services, empower teams, and make a meaningful impact, apply today.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Penificent is a creative youth engagement organisation using comics and storytelling to tackle real-life issues such as mental health, youth violence, identity, and financial literacy.

We are looking for a proactive freelancer to help generate real conversations with schools, youth organisations, and potential sponsors through targeted outreach and campaign support.

This is a hands-on role focused on creating opportunities and building relationships, not just posting content.

What you’ll be doing:

• Sending targeted outreach (email + LinkedIn) to schools, councils, and partners
• Identifying and engaging decision-makers (PSHE leads, youth services, CSR teams)
• Supporting messaging for campaigns and partnership opportunities
• Repurposing content into simple posts (LinkedIn / Instagram)
• Tracking responses and identifying warm leads

Current campaign focus:

• Launching a youth-led comic project featuring a 16-year-old neurodiverse boxing champion
• Securing sponsorship for development and print distribution
• Promoting Penificent’s school workshops and subscription programmes
• Supporting the rollout of “Knifeboy”, a youth-focused comic addressing peer pressure and violence

What we’re looking for:

• Someone confident with outreach, messaging, or marketing
• Strong written communication skills
• Comfortable using LinkedIn and email for outreach
• Self-driven and able to deliver within a short timeframe

Contract details:

• £500 fixed project fee
• Duration: 2–3 weeks (with potential for extension)
• Remote / hybrid with occasional London-based meetings if required
• Flexible working (approx. 2–4 hours per day, results-focused)

What success looks like:

• Consistent outreach activity
• Meaningful responses from schools or organisations
• Conversations booked with potential partners or sponsors

This is an opportunity to contribute to a growing social impact organisation using creativity to create real change in young people’s lives.

We are looking to move quickly.

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are seeking an Assistant Apprenticeship Manager to join our central team, helping support, promote and develop apprenticeship programmes across the Harris Federation while contributing to the growth of our provision as a training provider.

You will be the first point of contact for apprentices, training providers and internal stakeholders, helping to drive engagement and ensure high-quality delivery.

This is a varied role ideal for someone confident with systems, data and stakeholder management, who is passionate about creating opportunities for learners and supporting staff development.

If you’re organised, proactive and excited about improving apprenticeship experiences across a large, high-performing education trust, we’d love to hear from you.

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MAIN AREAS OF RESPONSIBILITY

Reporting to the Apprenticeship Manager you will be responsible for:

• Acting as the first point of contact for apprenticeship queries, training providers and internal stakeholders
• Helping promote apprenticeship opportunities internally and supporting recruitment and upskilling initiatives across the Harris Federation
• Providing support to manage the Harris Federation apprenticeship levy, tracking costs, progress and compliance with funding requirements
• Organising and promoting Apprenticeship events and information sessions across the Federation and academy sites, supporting senior leaders in promoting apprenticeships and recruiting future apprentices
• Supporting internal and external marketing for apprenticeship activities as part of wider employer branding and promoting engagement events to increase awareness and understanding of apprenticeships
• Facilitating an apprenticeship network and supporting development opportunities such as award nominations
• Maintaining and advising on safeguarding compliance, including neuro-inclusion, in alignment with the Ofsted framework, especially for under-18 apprentices
• Supporting the Apprenticeship team with projects focused on implementation, procurement, quality assurance and evaluation to expand levy use or facilitate levy transfer
• Working with the marketing team to create marketing materials, update the Apprenticeship SharePoint, produce event leaflets and share internal communications promoting Apprenticeship programmes

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• The ability to establish a new role in the Harris Federation and work collaboratively with key stakeholders to deliver successful apprenticeship programmes
• Strong project management skills with experience of complex projects with multiple stakeholders
• Experience of working across a large organisation, developing and delivering initiatives and maintaining stakeholder relationships
• The ability to travel to Federation academies in and around London and Essex as required
• Experience of managing a Learning Management System within the FE sector and working with the third-party service provider to ensure the platforms are user friendly and up to date
• Supporting with tracking of tickets within the learning management system and working together with the third-party service provider to resolve any issues and ensuring the platform is fit for purpose
• Experience of ILR monthly declaration and its analysis using various MIS platforms

For a full job description and person specification please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

About the Role

We are seeking a charity professional with evaluation and impact experience, and skills to develop Lewisham Local’s business functions such as service delivery impact with a focus on impact measurements of infrastructure work, premises, and admin.

This is a newly built role to support the charity’s new ambitious three-year strategy.

Main Objectives

• Develop and deliver the charity’s Impact and Evaluation framework
• Ensure charity’s CRM Salesforce is used at every level of capturing data

Support, develop and manage Lewisham Local’s business functions such as Admin and Premises management

Main Duties and Responsibilities

Impact Measurement

• Working closely with the SMT and project leads to understand the depth of the work carried out by Lewisham Local and develop an impact and evaluation framework to measure the success of our work.
• Train and support colleagues to ensure the framework is embedded into our daily work measuring the change created as a result of the work carried out by Lewisham Local.
• Run a quarterly impact report for SMT and Board
• Introduce data capture protocols and training on using the charity's CRM Salesforce to ensure data is recorded and up to date
• Act as a champion for this across the team

Manage Admin function

• Manage the two (job share - 0.8 & 0.2 FTE) Admin officers who support the CEO, Board and take on the general office admin tasks
• Develop and improve Lewisham Local’s admin processes

Manage premises – support and training will be offered

• Manage a Premises Coordinator (0.6FTE) in safe running the Orchard Gardens Community Centre
• Support the CEO in developing premises strategy and future proposals

Together with SMT and the CEO manage Lewisham local’s fundraising function, reviewing and contributing to the grant applications.

Core Team Responsibilities

• Build and share knowledge and intelligence internally
• Build strong and effective local relationships across sectors
• Be a visible, active, positive and engaging presence within the community at local events, activities and meetings.
• Contribute and create regular communications content
• Champion the role of local giving, and the contribution of civil society in Lewisham
• Collect and process data, carry out monitoring and evaluation of our impact
• Help other team members at times of increased workload and/or specific events
• Contribute to office organisation and administration responsibilities to ensure the effective running of the organisation and staff presence at the office premises
• Manage volunteers to achieve the portfolio and charity’s aims and objectives
• Attend regular team meetings and supervision sessions as required
• Undertake training and development as required
• Contribute to writing grant applications for future projects and core work

This is not an exhaustive list of tasks, and you may be asked to undertake any other reasonable duties in connection with the role. Job descriptions are reviewed regularly and may be amended at any time in accordance with the needs of the organisation

Please see attached the full job description and person specification.