Emotional support worker jobs in brent, derby

The ISM seeks a Legal Officer to help deliver key services to its members across a wide range of legal issues. The role includes supporting unpaid-fee claims, helping musicians understand third-party contracts, and assisting the wider legal team with ongoing matters.

The award-winning ISM is the dynamic, change making professional body representing musicians. With a current membership of over 11,000, the ISM is known for its legal support to its members across a range of issues from copyright and employment disputes to contracts.  We are also known for our campaigning work on issues from equality to Brexit and AI which can cross over into legal services. We do not handle litigation and any disputes which proceed to this stage are handled by our legal insurance providers. 

It is vital that we deliver gold standard legal services, responding to the needs of our professional musician membership. You will be someone who has experience as a legal adviser or have some legal knowledge such as contract, copyright or employment law. You will be proactive with strong problem solving skills, good drafting and oral skills, keen attention to detail and good emotional intelligence.

You will be joining a professional staff team who are based in Bayswater, London. The role is five days per week of which at least three will be in the office.

For a full job description for this role and how to apply visit the ISM website.

Closing date is Monday 12th January at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered.

Reports To: Head of Frontline Services

Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.

Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone] 

Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.

Salary - £34,320 pro rata

The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.

At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.

Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.

Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner

Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.

This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.

Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to people on their journey out of homelessness? Do you have perseverance, and a commitment to never give up hope in people?

Our Supported Accommodation and Emergency Accommodation Service is funded to provide support to those with multiple and complex needs who are experiencing, or at risk of experiencing homelessness, located in close proximity within Gateshead:

• Two supported accommodation sites; one 8 bed, one 6 bed, both staffed 24 hours.

• Six self-contained properties forming the emergency accommodation element of the service.

We are seeking a part time Support Worker for the Supported Accommodation element of this service.

Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, before moving them on safely and successfully, therefore reducing homelessness and the on-going risk of homelessness. 

To join us you will need to demonstrate an understanding of the complexity of needs related to homelessness, especially mental ill-health, alcohol and substance misuse and offending. You will have excellent inter-personal skills, the ability to engage and motivate people, and build cooperative working relationships. You will be able to use your initiative and work flexibly in a demanding environment. You will have the ability to deliver holistic, person-centred, trauma-informed support, and provide information, advice and guidance to empower people to access appropriate services. You will be able to work calmly under pressure and have knowledge of safeguarding, and health and safety.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed. 

Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute. 

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian ethos of Oasis Community Housing.

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness. 

These are innovative roles to develop social prescribing in the local NHS. Based in one of the six Primary Care Networks (PCN) you will work in different GP practices across that Network to deliver their specific priorities. You will join a team of ten Social Prescribing Link Workers working in Haringey PCNs and be part of a wider community-based Borough team which offers information, signposting and short-term support across the eight localities in Haringey.

Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical Social Prescribing Link Workers, who give time, focus on ‘what matters to me’ and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support.

Social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.
At the centre of the social prescribing process is the Social Prescribing Link Worker, working with GP Practices in a Primary Care Network, who connects patients who are referred to a range of activities and services in the local area depending on their needs, interests and capacity for engagement. This is a complex role as the SPLW will need to have good interpersonal skills to engage with the patient and have a comprehensive knowledge of the services and activities available in the local area.

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern (a full, valid UK driving licence is essential, as this is a mobile role).

At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for a Housing Mobile Night Worker to provide floating support to our teams in high support 24-hour services as well as medium support and transitional housing units to ensure our properties are safe, secure, and welcoming through the night.

You will be based at Lansworth House in Hove and will support the static night worker there during the night as well as undertaking your mobile duties across Brighton, Hove and Worthing.

Working on site you will be responsible for ensuring the service is safe by keeping clear records of night time activity within the building. You will regularly complete building checks and monitor CCTV upkeeping health and safety regulations in accordance with YMCA DLG's policies and procedures.  You will work to prevent any anti-social behaviour from impacting our neighbours and other residents. You will work alongside other support staff to maximise the wellbeing of residents by completing one to one interventions with young people who may be experiencing mental health crisis and/or who may need medical assistance.

This role involves lone working, so you will need to be comfortable with decision making and following procedures. However, before joining the rota you will have the opportunity to get to know the team and the services, take part in an induction, complete the necessary training, and undertake shadow shifts to ensure you feel confident and supported.

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better. You will already have clear verbal and written communication skills, good IT and keyboard skills and the ability to self-motivate. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.

CLOSING DATE: Sunday 28 December 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.

TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

Casual Worker / Bank Staff (Substance Misuse)

We are looking for someone mature, motivated and caring to provide tailored person-centred support to our residents in their recovery journey. If you have a heart to see people overcome substance misuse - to reset, recover, and restore their lives - please join our dynamic team.

You will be providing support to men individually or in a group - men who are overcoming substance abuse issues, helping them to achieve their personal goals in all areas of life (behaviour, health, faith etc.). You will therefore have great inter-personal skills and the ability to implement firm but caring boundaries. In addition, you will be responsible for a variety of administrative tasks, including updating records, checking leave and visit applications, and managing the Manor during weekends and overnight.

This is a part-time role on zero hours contract, including occasional evenings and weekends. 

If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the job description.

Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).

Yeldall Manor is committed to safeguard and promote the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.

We look forward to hearing from you!

Citizens Advice Wirral is recruiting for a Social Prescribing Link Worker to join our Primary Care Network team. Social Prescribing Link Workers empower people to take control of their health and wellbeing, focusing on ‘what matters to me’. Working closely with the wider clinical teams, this role takes a holistic approach to an individual's health and wellbeing, assisting clients to overcome a wide range of social, emotional and practical challenges. 

Citizens Advice Wirral is a local charity assisting Wirral residents with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.  We also actively work for change in the policies and practices of organisations that impact our clients.

Our values shape how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality. 

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata) 
• Agile working with both home and office-based days (role dependent)
• A contributory pension scheme 
• Employee Assistance Programme

Closing date: Monday 12th January 2026 at 12 noon

Interviews will take place Monday 19th January 2026

We seek individuals deeply committed to supporting children and young people (CYP) and driven by intrinsic motivation and unwavering standards for themselves and others. If you resonate with this, we invite you to join our team!

AllChild (formerly West London Zone) is a non-profit organisation that proactively works with children and their families to flourish socially, emotionally and academically through our tailored Impact Programme.

Working with schools, we identify and support children and young people before the need for crisis intervention, connecting them to the help they need through our trusted adult, the Link Worker.

Our Associate Link Worker is based in the school with the children and young people they are working with on our programme. They work directly with the children, their families, their teachers and our partners to design and facilitate a two-year Impact Programme of support and champion the children and young people along the way.

Since our launch in 2016, our Impact Programme has helped thousands of children and young people at the tipping point of need. 75% are no longer at risk in their emotional and mental wellbeing; two-thirds improved their grades, and 90% of schools renew after the first programme, noting ‘transformational or significant positive impact’ for the children and the wider school environment.

We are proud to be an employer that puts Equity, Diversity and Inclusion at the core of all that we do for the benefit of our employees, our partners, and the communities that we work with. We are proud of our diversity and are therefore keen to receive applications from people who may be underrepresented in our AllChild community. Please read our EDI statement on our website for more details.

For more information and details on how to apply, please visit our website via the Apply button.

Closing date: 7 January 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please inform us of any accessibility needs for the application or interview process. We will address them when scheduling interviews.

To ensure fairness in selecting the best candidates for this role, we operate a blind recruitment process. Therefore, all applications are anonymised until an interview has been confirmed.

All applicants will be contacted regarding their application status, and shortlisted candidates will be interviewed.

Senior Social Worker

Reports to: Service Manager (Social Work)

Responsible for: Yorkshire and North East personal welfare team

Location: Office based in Pontefract with regular travel

Employment Type: Full-Time

Compensation: £40,787 per annum

Our client is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.

They are currently recruiting for a Senior Social Worker to be based in their office in Pontefract to lead the service delivery within the Yorkshire and North East region, managing a team of office based and home-based Social Work Assistants providing advice and support to former Miners and their dependents.

Role Purpose

Responsibility for the professional leadership and management of service delivery within the regional personal welfare team. The role also involves promoting the service locally and developing partnerships with other agencies for the benefit of the client group.

Key Responsibilities:

• Lead and manage the personal welfare team for the Yorkshire and North East region to provide a high quality, professional, outcomes focused service for former Miners and their dependents.
• Ensure the effective management of casework across the team including case allocation and management.
• Manage a small caseload of clients, when necessary, with a variety of needs, by carrying out high quality assessments and providing a range of appropriate interventions in response to assessed needs of the clients e.g. welfare benefits advice, advocacy, emotional support and practical advice.
• Drive service performance and improvement, monitoring efficiency and effectiveness and taking action to address performance or practice issues should they arise.
• Support the team through supervision, appraisal, case reviews and observations.
• Act as safeguarding lead for the region, advising and supporting team members to take appropriate action, ensuring adherence to the organisations safeguarding policy.
• Manage the delivery of a range of interventions predominantly through a home visiting service, including welfare benefits advice, support with mobility, social isolation and financial issues etc.
• Keep updated with relevant legislation and good practice and share such information across the team and wider organisation.
• Develop and maintain good working relationships with other professionals and partner agencies to ensure integrated, holistic and multidisciplinary approach.
• Represent the organisation at events and meetings as required and co-ordinate publicity and marketing of services in the region in co-operation with head office to promote and advertise the service.

Qualifications, Skills and Experience

Essential:

• Degree in social work or equivalent social work qualification and current professional registration.
• Experience of leading / managing a team in a social care setting with the ability to manage and effectively prioritise caseloads, work with integrity and professionalism and work under pressure.
• Experience of community based social care services with experience of delivery with older people and / or disability services.
• Experience of implementing systems and processes and facilitating change.
• Experience of contributing to the development and updating of policies and practice in line with legislative changes and good practice.
• Good working knowledge of welfare benefits system.
• Knowledge and understanding of the values and principles underpinning working with vulnerable adults and their Carers within the community setting.
• Knowledge of relevant legislation and good practice, particularly in relation to older people, mental health and disability.
• A valid driving licence and access to a vehicle.
• Flexibility to travel across a wide geographic area with occasional overnight stays.

Desirable:

• Experience of social work practice teaching and/or practice teacher status or working towards.
• Knowledge and understanding of the issues facing former mineworkers and mining communities.

This role will require a satisfactory DBS check.

Residential Care Worker

Location: Worksop, Nottinghamshire
Salary: £31,001.88 to £35,185.80 (includes payment for 2 sleep-ins per week, dependent on experience and based on either our 39-hour or 45-hour contract options)

About Us

For over 110 years, The Caldecott Foundation has been helping children build a future. We provide homes, schools and therapeutic services for children and young people who have experienced trauma, adversity and disrupted relationships.

We focus on creating safe, nurturing and playful environments where young people can develop life skills, grow in confidence, enjoy new opportunities and feel a genuine sense of belonging.

About the Role

As a Residential Care Worker, you will support the learning, emotional, social and behavioural needs of children and young people within both our residential homes and, at times, within our school environment.

You’ll play an important role in everyday life, helping young people feel safe, valued and supported while contributing to care plans, daily routines, and meaningful experiences.

This role includes working a rota and participating in sleep-in duties.

What Kind of Person We’re Looking For

We’re looking for someone who is compassionate, resilient and committed to helping young people thrive.

You’ll be able to:

• Build trusting, supportive relationships with young people
• Stay calm and grounded in challenging situations
• Work collaboratively within a team and be open to learning
• Support children in education, care and social settings
• Meet the practical demands of the role, including working a rota and participating in sleep-ins
• Drive Foundation vehicles to transport young people to activities and appointments
• Work confidently within a trauma-informed environment

Key Responsibilities

As a Residential Care Worker, you will:

• Support the emotional, social, behavioural and educational needs of children and young people
• Help implement care plans, education plans and individual strategies
• Contribute to a safe, nurturing and supportive home environment
• Support young people in daily routines, activities, learning and social opportunities
• Maintain accurate records and communicate effectively with colleagues and professionals
• Promote young people’s safety, wellbeing and positive development
• Participate in mandatory training, supervision and sleep-in duties

Essential Experience & Qualifications

You will need to have:

• A good standard of education and the ability to produce clear written records
• A willingness to undertake the Level 3 Diploma in Residential Childcare (if not already held)
• An interest in supporting children and young people to achieve positive outcomes
• A full driving licence

What We Can Give You

• 28 days’ holiday (including bank holidays), rising to 30 days after 3 years
• Career development, including funded qualifications up to master’s level
• Health cashback scheme (covering you and up to four children)
• Pension scheme with up to 5% employer contributions
• Wellbeing support through our Employee Assistance Programme
• Access to retail, food and entertainment discounts
• Cycle-to-work scheme and will writing service

Equality, Diversity & Inclusion

We are committed to building a diverse and inclusive team where everyone feels valued, respected and able to be themselves. The children and young people we support come from many different backgrounds, and we believe our workforce should reflect and celebrate that diversity. We welcome applications from people of all ages, backgrounds and lived experiences who share our commitment to helping children build brighter futures.

Sound Like a Match?

If you’re ready to make a meaningful difference and help our young people feel safe, supported and hopeful for their futures, we’d love to hear from you.

Please click apply to be redirected to our website.

Please note: The Caldecott Foundation is committed to safeguarding children. All appointments are subject to satisfactory references and an Enhanced DBS check in line with safer recruitment guidelines.

Jigsaw4u’s Piece of Mind Service helps 11 to 25 year-old young people in SW London overcome depression and/or anxiety. We are seeking 1 full-time counsellor, or 2 part-time counsellors, to support 15 referrals over 3 months, in the London Boroughs of Kingston and Richmond. 

There is the potential for this fixed-term contract to become permanent. 

Each young person receives 6 to 16 targeted, evidence based therapeutic support sessions.  Support sessions will be delivered at our Kingston-Upon Thames hub, at school, home or in the community where appropriate. The counsellor will liaise with parents/carers, and referrers and partner agencies as appropriate. They will evaluate the interventions through use of Outcomes Star and other agreed measurement tool.

Jigsaw4u is a community charity that helps children, young people and families across South West London put the pieces back together following social and emotional difficulties.

 We have a multi-disciplinary team of Specialist Support Practitioners and Therapists, with a proud 27-year history and values that are informed by our shared experiences and feedback from our service-users.

 We work with community and statutory partners to deliver over 24 services, including support for pre and post bereavement, depression and anxiety, young people in the care system or leaving care, domestic violence, young victims of crime, prisoners’ families and parenting programmes.

Job Title: Service Manager

Location: Derby City (office based)
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time 

Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota.

This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.

We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes.  This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.

Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.

The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.

The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  

You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.   

As member of the management team, you will be required to participate in an out-of-hours on call management service.

The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 22 December 2025

Interview Date: 8 and 9 January 2026

Are you passionate about making a difference in people’s lives, and supporting staff to ensure people receive person-led, holistic, trauma-informed support on their journey out of homelessness? Do you have perseverance, and a commitment to never give up hope in people?

Our Supported Housing and Emergency Accommodation Service is funded to provide support to those with multiple and complex needs who are experiencing, or at risk of experiencing homelessness, located in close proximity within Gateshead:

• Two supported housing sites; one 8 bed, one 6 bed, both staffed 24 hours.

• Six self-contained properties forming the emergency accommodation element of the service.

Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, before moving them on safely and successfully, therefore reducing homelessness and the on-going risk of homelessness. To join us you will need to demonstrate an understanding of the complexity of needs related to homelessness, especially mental ill-health, alcohol and substance misuse and offending, and a working knowledge of Safeguarding in this context. You will be able to work calmly under pressure, flexibly,  and using your own initiative to problem solve in a demanding environment. You will be able to effectively line manage staff, work in close partnership with external partners, and be able to monitor and effectively oversee the day to day running of the service, in line with organisational ethos and values.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed. 

Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute. 

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian ethos of Oasis Community Housing.

About St Peters West Molesey & Bridge the Gap

St Peters West Molesey is one of twelve VCSE partners delivering Surrey’s Changing Futures / Bridge the Gap service. Bridge the Gap supports people experiencing multiple disadvantage—including homelessness, rough sleeping, mental and physical health challenges, substance use, domestic abuse, offending behaviours, and other safeguarding concerns.

Using a holistic, trauma-informed and person-centred approach, we walk side by side with clients to help them stabilise their lives, regain control, and achieve meaningful change.

The Role

We are looking for a compassionate, motivated Bridge the Gap Practitioner to provide intensive outreach support to single people who are rough sleeping, homeless, or at risk of homelessness. Each individual is unique, and your work will reflect their personal goals, strengths, hopes, and aspirations.

You will build trusting relationships, co-produce person-centred plans (“My Story, Strengths and Hopes”), and offer practical, emotional, and advocacy support. Alongside system partners and multi-agency teams, you’ll help clients access the services they need to move towards stability and wellbeing.

This role includes reflective practice and clinical supervision with our resident Clinical Psychologist, ensuring your own wellbeing is prioritised.

Key Responsibilities

Engagement & Support

• Build relationships with people who are rough sleeping, homeless, or at risk of homelessness

• Provide intensive, flexible outreach support

• Develop co-produced, person-centred support plans

• Support clients to improve physical and mental wellbeing

• Assist with life skills: budgeting, tenancy sustainment, accessing services, education, employment, community living

• Accompany clients to appointments and services (“walking shoulder to shoulder”)
   

Housing & Practical Support

• Work towards securing and sustaining stable accommodation

• Support clients with benefits, daily living tasks, and referrals to specialist services

• Coordinate multi-agency involvement based on client needs
   

Safety, Risk, and Compliance

• Complete and implement positive risk assessments

• Assess client safety and welfare on an ongoing basis

• Maintain accurate, timely case notes and database records

• Follow all St Peters West Molesey and Bridge the Gap policies

• Contribute to a safe, respectful service environment
   

Professional Practice

• Manage your own caseload and workload

• Attend weekly one-to-one meetings and provide activity updates

• Participate in group supervision and reflective practice

• Work collaboratively with internal and external partners

• Keep up to date with organisational and service developments
   

About You

You’ll be someone who is passionate about tackling poverty, supporting those facing multiple disadvantage, and working in a trauma-informed, compassionate way.

Required

• Degree-level qualification or equivalent experience

• Experience supporting and motivating people from diverse backgrounds

• Experience working/volunteering with adults facing disadvantage

• Confident managing challenging behaviours, conflict, or distress

• Able to plan, prioritise, and organise workload effectively

• Experience with dynamic risk management and accurate record-keeping

• Computer literate (email, documents, spreadsheets, online systems)
   

Desirable

• Qualification in mental health, counselling, or community support

• Experience in community development or poverty reduction

• Experience coordinating referrals and raising safeguarding concerns

• Clean driving licence
   

Key Skills & Attributes

• Empathy, compassion, and emotional resilience

• Ability to work independently and unsupervised

• Adaptability to changing client needs

• Strong advocacy and motivational skills

• Honesty, integrity, and alignment with St Peters West Molesey’s mission and values
   

What We Offer

• Thorough induction and trauma-informed training

• Regular supervision and reflective practice with a Clinical Psychologist

• The opportunity to make a profound difference in the lives of people with multiple disadvantages

• A supportive, values-driven team culture