Employability manager jobs in Birmingham, west midlands

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

Contract Type: Fixed Term until 30th November 2028

Location: London, Birmingham, Leeds or Glasgow - 40-60% of your week in an office, with an expectation to travel when required

1st stage interviews: 21/09 over MS Teams

2nd stage interviews: 02/10 face-to-face (Location TBC but likely London)

This fully funded role runs until 30th November 2028 and offers the opportunity to make a meaningful contribution to a major employability programme supporting young people across the UK.

Please note: this role is subject to The King's Trust securing funding through an ongoing DWP commissioning process. We are committed to only making appointments once funding and contract awards have been confirmed, ensuring full transparency for all candidates.

Lead a transformational national programme

We're seeking an experienced and ambitious individual to lead the delivery of our Jobs Guarantee programme, supporting thousands of young people into sustainable employment.

As Director - Jobs Guarantee, you will be accountable for this large-scale national contract, ensuring exceptional performance, compliance, quality, and impact. You'll work closely with government stakeholders, employers, delivery partners, and internal teams to create opportunities that change lives.

What you'll be doing:

• Leading delivery of a high-profile national employability programme
• Driving contractual performance, quality, and employment outcomes
• Building and managing strategic relationships with DWP, employers, partners, and subcontractors
• Using data and insight to continuously improve delivery and maximise impact
• Ensuring strong governance, safeguarding, compliance, and risk management
• Leading and developing a high-performing, multi-disciplinary team
• Contributing to wider organisational strategy and growth in employability services

Who will thrive in this role?

You'll likely bring:

• Significant leadership experience in employability, skills, welfare-to-work, or related public service programmes
• A track record of delivering results within complex, high-value contracts
• Experience working with government-funded programmes and outcome-based delivery models
• Strong commercial, financial, and operational leadership skills
• The ability to influence senior stakeholders and build effective partnerships
• A passion for improving outcomes for young people and creating lasting social impact

This is an opportunity to shape a flagship programme, influence how services are delivered nationally, and help more young people move into sustainable employment.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Director of Jobs Guarantee? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of a Director of Jobs Guarantee! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Salary: £40,000 per annum
Reporting to: Chief Operating Officer
Start Date: September 2026

About The Skill Mill

The Skill Mill is a social enterprise that provides employment opportunities for young people with criminal convictions. Through paid work in environmental projects, horticulture and grounds maintenance, we help young people develop skills, confidence and positive futures while creating benefits for local communities and the environment.

Our programmes bring together Supervisors, Youth Justice Services, employers, Pathways Advisors and local partners to support young people into sustainable education, training and employment.

The Role

This is an opportunity to help shape and strengthen the delivery of The Skill Mill across the South.

As Regional Operations Manager, you will ensure young people receive a high-quality and consistent experience throughout their time with The Skill Mill. Working closely with Supervisors, Youth Justice Services, Pathways Advisors and the Commercial Sales Manager, you will oversee day-to-day operations, support programme delivery and ensure projects run safely, effectively and to a high standard.

You will play a key role in creating the conditions for young people to succeed by supporting frontline teams, building strong partnerships and ensuring programmes deliver positive outcomes for the young people and communities we serve.

What You'll Do

Support High-Quality Programme Delivery By:

• Managing the day-to-day operation of The Skill Mill programmes across the South.
• Supporting Supervisors to deliver safe, effective and impactful work programmes.
• Monitoring programme activity and resolving operational challenges.
• Ensuring compliance with organisational policies, procedures and health and safety requirements.
• Maintaining high standards of delivery across all sites and projects.

Build Strong Partnerships By:

• Working closely with Youth Justice Services, Pathways Advisors and local partners.
• Supporting collaboration between operational teams and commercial projects.
• Acting as a key point of contact for stakeholders across the region.
• Representing The Skill Mill at partnership meetings and local events.
• Strengthening relationships that create opportunities for young people.

Monitor Performance and Impact By:

• Tracking programme delivery and performance against agreed targets.
• Monitoring progress towards social impact and employment outcomes.
• Preparing reports and updates for the Senior Management Team.
• Supporting the development of systems that measure quality, efficiency and impact.
• Using data and feedback to improve programme performance.

Support and Develop Teams By:

• Providing guidance, support and mentoring to Supervisors.
• Identifying training and development opportunities.
• Promoting a positive, collaborative and accountable culture.
• Supporting teams to deliver the best possible outcomes for young people.

What We're Looking For

We're looking for someone who can bring people together, support high-quality delivery and help create opportunities for young people to thrive.

You'll have:

• Experience in operational, service or project management.
• Strong relationship-building and stakeholder management skills.
• Experience coordinating multiple workstreams, teams or projects.
• Excellent organisational and problem-solving skills.
• Knowledge of safeguarding and working with vulnerable or disadvantaged young people.
• Strong IT and reporting skills.
• A commitment to The Skill Mill's mission and values.

Desirable:

• Experience in social enterprises, youth justice, employability or community-based services.
• Experience managing commercial contracts or operational delivery programmes.
• Understanding of outcomes-based commissioning.
• Health and Safety qualification or relevant practical experience.

What We Offer

• The opportunity to help shape services that improve outcomes for young people.
• A supportive and committed leadership team.
• Flexible working arrangements.
• Training and professional development opportunities.
• The chance to contribute to a growing social enterprise with a proven track record of creating social and environmental impact.

Why Join The Skill Mill?

Every day, you'll help ensure young people have access to meaningful employment, skills development and progression opportunities. By supporting the teams that work directly with young people, you'll play an important role in helping them build brighter futures while creating positive change in local communities.

Location: Any UK Trust office - hybrid - 40-60% of the week spent in an office

1st stage interviews: 21/09 over MS Teams

2nd stage interviews: 29/09 face-to-face (location TBC)

At The King's Trust, we believe that every young person should have the opportunity to develop the skills, confidence and recognised achievements they need to succeed. Our qualifications play a vital role in helping young people take positive steps into education, employment and training.

We're looking for an experienced and strategic Head of Assessment & Quality to lead the quality assurance, assessment and compliance functions within our Qualifications team. This is a key leadership role, responsible for ensuring the integrity, quality and regulatory compliance of our qualifications provision, while helping to shape the future development of The King's Trust as a recognised Awarding Organisation.

Reporting to the Responsible Officer, you will lead our quality assurance strategy, driving continuous improvement across assessment, awarding, governance and operational practices. You'll oversee compliance with regulatory requirements, manage key quality and risk processes, and provide expert leadership to ensure learners receive a fair, consistent and high-quality experience across our qualifications provision and associated apprenticeship assessment and quality activities.

Working closely with regulators, centres, delivery partners and colleagues across the organisation, you'll play a central role in maintaining confidence in our qualifications and ensuring they continue to meet the needs of young people and the wider education and skills sector.

We're looking for someone who brings:

• Significant experience leading assessment, quality assurance and compliance functions within an awarding organisation environment.
• Strong knowledge of qualification frameworks, assessment methodologies and awarding organisation requirements, complemented by experience leading quality assurance and assessment activities across qualifications and apprenticeships.
• A detailed understanding of regulatory requirements, including Conditions of Recognition and quality assurance principles.
• Experience of leading audits, compliance activity, governance processes and risk management frameworks.
• The ability to analyse quality and performance data to identify risks, inform decision-making and drive improvement.
• Experience building effective relationships with regulators, external partners and senior stakeholders.
• A passion for improving opportunities and outcomes for young people.

In this role, you will:

• Lead and develop our quality assurance approach, ensuring robust standards across assessment and awarding activity.
• Drive continuous improvement through effective quality monitoring, audit and compliance arrangements.
• Oversee key processes including malpractice, appeals, complaints, reasonable adjustments and regulatory reporting.
• Provide expert advice and leadership on assessment, quality and compliance matters across the organisation.
• Support the ongoing development and growth of The King's Trust Qualifications offer and its impact on young people.

Join us and help ensure every qualification awarded by The King's Trust is underpinned by quality, integrity and a commitment to creating better futures for young people.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Head of Assessment & Quality? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Head of Assessment & Quality! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Youth Programmes Officer – West Midlands 

SALARY: £18,731 pro-rata including holiday pay, based on a working pattern of 30hrs/week across 4 or 5 days, and 39 weeks/year. £26,700 FTE

LOCATION: Homebased with travel within West Midlands (mainly Wolverhampton and Telford) 

HOURS: 30hrs a week, working term time only (39 weeks/year).The hours and days of coverage may be negotiable for the right candidate and experience. 

CONTRACT: Permanent

Ideal opportunity if you enjoy working with young people and want to help them be the best they can be. 

Flexible and rewarding position within a dedicated and supportive team, working together to develop teamwork, leadership, and employability skills that inspire the next generation to aim high. 

Are you looking to join an exciting organisation that’s truly making a difference?

The Jon Egging Trust are seeking a highly motivated individual with experience of working with young people, to plan and deliver inspiring teamwork, leadership and employability programmes in the West Midlands. The role involves liaising with school staff, local partners (including the Military and local businesses) and volunteers to ensure programmes meet the needs of our young people and is supported by the Regional Manager, Midlands. You will be joining a fantastically motivated and committed team of workers who are all passionate about improving the lives of young people through our specialist youth programmes.

The successful candidate will be based from home with a requirement to travel to partner schools and business sites in and around Wolverhampton and Telford. Fuel expenses are paid and travel time is included as part of working hours. Working with secondary schools to provide early support programmes, core delivery time is usually within the school working day and during school terms only. All other working hours can be managed with flexibility by the post holder to ensure that all administrative tasks are completed as required.

Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicantswhatever your background and whatever your stage in life, so if you arereturning to the workforce after a period away,or even seeking a change of pace, please get in touch. 

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working

• Enhanced annual leave

• Homeworking allowance 

• Occupational pension scheme

• Occupational sickness scheme

• Special paid leave provision

• Enhanced family leave 

Download the Candidate Information Pack 

Read our Applicant Privacy Notice 

Child and adult at risk protection policy statement 

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities.JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form. LINK TO ATS 

The closing date is Sunday 13th September at 23.30 hrs 

Formal Interviews to be held via Teams plus an in-person session delivery at one of our partner schools in West Midlands week commencing 21st September 2026, location to be confirmed.

Questions? 

Contact through our website. 

Please note:

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback. 

To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role. 

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy. 

Post: Support Team Leader 

Department:Supported housing 

Reports to:Support Service Manager 

Working Hours:37.5 hours per week 

Salary: £35,295 per annum 

Location:Coventry 

About ACH: 

ACH (Ashley Community Housing) is an award-winning social enterprise specialising in the economic, social and civic integration of refugees via accommodation and community-based training support.

Our vision  

For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment and education.

Purpose of job 

The postholder will lead, develop and motivate a team of support practitioners to ensure that immediate pastoral resettlement support packages are developed and delivered to meet the specific individual needs of each tenant, which ultimately facilitates their moving towards living with a greater independence. 

To take overall responsibility for the successful running of the support service as agreed. In line with the requirements of our regulatory bodies and company policies and procedures. To promote and ensure high standards of support and involvement opportunities for our tenants. 

Key Responsibilities 
 

• Provide support, guidance and training to support team to ensure they are equipped with the tools and skills to deliver high quality support and involvement programmes in their area. This includes ensuring that ACH’s internal quality framework for Involvement best practice, and relevant policies and procedures are followed.Train support team in Support Processes to ensure that Support Plans, Risk Assessments, Reviews, Exit Interviews are carried out within the required time frames.
   

• Carry out monthly one to one’s with staff and coordinate weekly or bi weekly staff meetings. 
   

• To line manage staff team and act as the first point of contact and to effectively manage, supervise and develop the support staff and any apprentices or volunteers. 
   

• Support the Housing Team in receiving new referrals and these being processed to ensure empty rooms are let. Work with the Housing Team to ensure that residents are aware of their responsibilities regarding rent payments and licence agreements. 
   

• Work with other ACH teams to maintain effective internal referral procedures for residents to engage with wider ACH services such as Training and Employability Support 

• To maintain an excellent standard of safeguarding practice and awareness throughout the service and staff team and to support staff on safeguarding issues. Working in line with ACH’s Safeguarding Policy to follow up any safeguarding related issues and ensure they are dealt with effectively with appropriate referrals to safeguarding boards, local authorities social services and where necessary the Police. 
   

• To provide and seek training, support and guidance for staff and to implement staff training programmes. Ensuring all staff have completed any mandatory training and any training specific to service delivery.

• Ensure that staff maintain Continuing Professional Development logs that record trainings undertaken. 
   

• Monitor support service ensuring that support plans and risk assessments are reviewed, evaluated and updated regularly. To ensure all paperwork is completed to a high standard and clear and concise records are maintained.
   

• Regular monitoring of CRM, making use of data reports to ensure that support outcomes are being reached.

• Carrying out quality audits of support service and report findings to management and make recommendations for service improvements. To ensure best practice through internal auditing and self-monitoring. 
   

• Provide regular information and reports for Committee and other stakeholders to demonstrate the impact of activities and outcomes achieved by the support team.

• Complete monthly Support Service KPI Reports in line with ACH reporting procedure.
   

• Recruit, induct, manage and motivate employees within the team, ensuring they are trained in the performance of their duties and appraised of their performance; organise, supervise and monitor their performance, thereby ensuring the provision of efficient, effective and high quality services. Dealing with all personnel issues in conjunction with the HR Manager as necessary.Maintain personal records on the HR database, manage holiday requests. 
   

• Represent ACH professionally to external stakeholders. 
   

• To work with the Support Service Manager and Head of Support and Housing to ensure effective administrative systems and procedures relating to the effective running of the support service are in place.
   

• Where needed to cover support delivery for a small, designated caseload of residents. 
   
   

• If department is IAA registered maintain high-quality case management system in line with IAA Code of Standards. 

Location: Midlands. Regular business travel throughout our region and wider.
Salary: Circa £55,000 per annum
Contract: Permanent, full-time. Hybrid working with a minimum of 2 days in the office to attend weekly Senior Leadership Team meetings. 

FareShare Midlands is looking for an experienced and ambitious Head of Fundraising to lead its fundraising strategy and build the sustainable income needed to support its work tackling hunger, food waste and poverty across the Midlands.

This is a senior role with responsibility for growing income across trusts and grants, corporate partnerships, individual giving and events, while developing new opportunities through major donor fundraising. You will lead the fundraising team, set direction and priorities, and build the partnerships and relationships needed to deliver long-term growth.

Working closely with the CEO, Deputy CEO, Finance and Communications teams, you will identify new funding opportunities, develop compelling proposals and pitches, strengthen existing relationships and ensure supporters are well stewarded. You will also play an important role in developing FareShare Midlands’ fundraising infrastructure, including making better use of its database to strengthen relationships and identify opportunities.

The ideal candidate will bring significant experience of securing income and building relationships with senior decision-makers, alongside a strong track record of delivering against fundraising targets. You will be confident developing strategy and turning insight into action, with the communication skills to represent the charity with donors, businesses and other external stakeholders.

You will be a collaborative and hands-on leader, comfortable working in a small, dynamic team and willing to contribute across the wider organisation when needed. With strong commercial awareness, creativity and tenacity, you will bring the energy and ambition needed to grow fundraising while staying closely connected to the charity’s purpose.

This is an opportunity to lead fundraising at an important stage in FareShare Midlands’ development, helping to generate the income and partnerships needed to maximise the social value of surplus food and create greater impact across the region.

Please download the Candidate Pack [PDF] for further information.

Closing Date: Monday, 21st September