Employability services manager jobs in Birmingham
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This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.
Main Purpose of the Role:
To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK.
Specific Tasks:
1. Proactive Family Support
- Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days)
- Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear
- Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care
- Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern
2. Transitions Support
· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including:
· Moving between educational settings such as primary to secondary
· Transitioning from paediatric to adult health services
· Changes in mobility and independence (e.g. transitioning to using powerchairs)
· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK
· Develop resources, guidance, and workshops to support families through transitions
3. Wellbeing Tracking and Outcome Measurement
· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security)
· Collaborate with families to co-create action plans and track progress
· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call.
4. Community Engagement and Event Delivery
· Organise and deliver regional meetups (minimum one per quarter)
· Facilitate support groups (virtual and in-person) for parents, young people, and extended family
· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability)
5. Stakeholder Collaboration
· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities
· Represent Action Duchenne in Scotland and build relationships with local networks
6. Administration and Reporting
· Maintain accurate records of all interactions and support provided
· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact
· Support development of CRM processes and service delivery improvements
7. Key Performance Indicators (KPIs):
· New contact acknowledgement email: within 3 working days
· New contact follow-up call: within 7–10 working days
· Families contacted per week: 12–15 hours of direct contact
· Regional meetups: 1 per quarter
· Support groups delivered: 9–12 per year
· CRM data entry: within 24 hours of interaction
· Family outcomes tracked: via wellbeing questionnaire and action plan
· Transition support delivered: tracked through engagement, resources, and feedback
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Please find below the job specification, including required skills and qualifications.
Registered Charity
11 - 20
Action Duchenne is a charity providing holistic support to those living with Duchenne Muscular Dystrophy (Duchenne) and their families.
The client requests no contact from agencies or media sales.
Thank you!
Bid Coordinator
Contracted Days: [5 days per week]
About Offploy:
Offploy is a social enterprise and charity committed to creating a fairer society by helping individuals with convictions, or at risk of offending, lead crime-free lives. Founded in 2016 by an ex-prisoner, we have supported over 5,000 people with tailored services that build skills, confidence, and opportunity. With team members who have lived experience in the justice system, we’re uniquely positioned to deliver impactful, life-changing services that make communities safer.
Role Purpose
To support the Development Function by managing opportunity research, bid compliance, and submission processes, ensuring a high-quality, organised and proactive pipeline of commissioned, grant and framework opportunities.
The Bid Coordinator will play a critical role in maintaining bid governance, strengthening pre-tender intelligence, and ensuring timely, compliant submissions, while providing light-touch writing support where required.
Key Responsibilities
1. Opportunity Monitoring & Market Intelligence
- Monitor procurement portals (e.g. Contracts Finder, Find a Tender, DPS platforms, local authority portals) independently to identify relevant opportunities not yet captured in Stotles
- Use Stotles to its full capability for pre-bid market intelligence, including commissioner profiling, spend analysis, contract expiry tracking, award pattern analysis, and commissioning trend identification
- Flag potential opportunities to the Senior Bid Manager for qualification, supporting the maintenance of a 12-month forward pipeline
- Track live frameworks, grants and pipeline intelligence aligned to strategic priorities
- Maintain Bids, Grants and Awards in Salesforce (ensuring accurate stage progression
- Conduct early-stage opportunity research including:
- Contract history and incumbent analysis
- Buyer behaviour and award trends
- Estimated contract value benchmarking
- Local delivery landscape and competitor mapping
- Prepare opportunity summaries to inform bid/no-bid discussions
2. Pre-Bid & Qualification Support
- Support bid/no-bid qualification processes
- Draft opportunity summaries for internal review
- Identify key risks (financial, delivery, TUPE, geographic, partnership requirements)
- Coordinate clarification questions where required
3. Bid Compliance & Submission Management
- Lead on completion of Selection Questionnaires (SQ), PQQs and standard compliance sections
- Maintain and update core compliance responses (policies, certifications, insurance, accounts, etc.)
- Ensure all attachments are current and correctly formatted
- Manage portal uploads and submission checks
- Conduct final compliance reviews before submission
- Maintain submission records and audit trail
4. Bid Toolkit & Content Library Management
- Maintain and update the Bid Toolkit (case studies, CVs, policies, impact data, boilerplate responses)
- Ensure evidence packs (e.g. wellbeing, confidence, lived-experience delivery) remain current
- Coordinate with Operations to gather up-to-date impact data and testimonials
- Version control all key documents
- Ensure alignment between toolkit content and organisational messaging
5. Writing & Development Support
- Provide light-touch drafting support for lower-risk questions
- Adapt standard responses to specific tenders
- Support editing, formatting and proofreading of submissions
- Assist in formatting submissions for clarity and consistency
- Support post-award review documentation and lessons learned logs
6. Reporting & Continuous Improvement
- Support quarterly pipeline reporting
- Track win rates and conversion trends
- Log feedback from unsuccessful bids and support thematic analysis
7. Repeatable Tasks by Cadence
Daily
- Check procurement portals and Stotles alerts for new or updated opportunities
- Monitor active submission deadlines and flag any risks to the Senior Bid Manager
- Update Salesforce with any status changes or new intelligence
Weekly
- Conduct a structured Stotles review: run commissioner and keyword searches, review expiring contracts, and log any new intelligence relevant to the pipeline
- Prepare and circulate a pipeline update summary ahead of any scheduled development team check-ins
- Review and progress any live clarification questions or portal correspondence
- Check and update bid toolkit items flagged as requiring refresh (policies, CVs, compliance documents)
Monthly
- Conduct a full pipeline review with the Senior Bid Manager, including stage progression, upcoming decision gates, and opportunities requiring early research
- Review compliance document expiry dates and initiate renewals where required (insurance certificates, policies, accounts)
- Gather updated impact data and outcomes from Operations/Salesforce for use in live bids and store in Bid Toolkit
- Update Salesforce with any new bid outcomes (awards, losses, withdrawals)
Quarterly
- Conduct a full audit of the bid toolkit: identify gaps, flag outdated content, and coordinate updates with the relevant teams
- Review Stotles usage and market intelligence gathered over the quarter; identify any commissioning patterns or emerging opportunities to inform the development strategy
Person Specification
Essential
- Strong organisational and deadline management skills
- Experience working with procurement portals
- High attention to detail, particularly in compliance documentation
- Ability to analyse information and summarise key points clearly
- Strong written communication skills
Desirable
- Experience in bid coordination, tender administration or similar role
- Experience within employability, social justice, or public sector contracts
- Familiarity with Salesforce or CRM systems
- Experience supporting SQ/PQQ completion
- Understanding of public procurement processes in the UK
The client requests no contact from agencies or media sales.