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NFP People, Multiple Locations (On-site)
£35,000 per year
Posted 1 week ago
Housing Justice, Cardiff, Cardiff (Hybrid)
£41,336 per year
Posted 2 days ago
Look Ahead Care Support and Housing, Islington (Hybrid)
Up to £30000 per annum + pension schemes
Posted 2 weeks ago
University of Bath SU, Claverton Down (Hybrid)
£38,249 - £45,413 per year
Posted 1 week ago
Closing tomorrow
Motor Neurone Disease Association, Multiple Locations (Hybrid)
£68,000 per annum plus benefits
Posted 2 weeks ago
Closing in 5 days
Northern Ballet, Leeds (Hybrid)
£40,000 per year plus excellent benefits
Posted 2 weeks ago
Young Hammersmith & Fulham Foundation, London (Hybrid)
£38,000 - £45,000 per year
Posted 2 weeks ago Apply Now
Action Tutoring, Remote
£37,121 - £40,660 per year (plus £2,339 London weighting if applicable)
Posted 1 week ago
Closing in 5 days
Guy's and St Thomas' Foundation, London (Hybrid)
£37,000.0 - £41,000.0 per year
Posted 5 days ago
Closing tomorrow
Police Now, London (Hybrid)
£53,500 - £58,000 per year
Posted 1 week ago
Page 13 of 16
Vauxhall, Greater London (Hybrid)
£49,538 per year
Full-time
Permanent
Job description

Job Title: Helpline Contact Centre Manager

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full time, Permanent 

Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.

The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 8 July 2025

Interview Date: 15 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Application resources
Posted by
Refuge View profile Organisation type Registered Charity Company size 101 - 500
Posted on: Tuesday, 24 June 2025
Closing date: 08 July 2025 at 09:00
Tags: Domestic Violence / Abuse, Gender / Gender Based Violence, Victim Support, Women's Rights

The client requests no contact from agencies or media sales.