• Are you looking for volunteer roles ?

    Go to volunteering section

555

Employment jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Citizens Advice Doncaster Borough, Doncaster (On-site)
£26,227 per year
We are looking for a friendly and professional person to be the first point of contact for people visiting or contacting our service.
Posted 1 day ago Apply Now
Top job
Impetus, London (On-site)
£56,208 per year
Work with colleagues to maintain momentum in new business activity, contributing to strategic account management & stewardship.
Posted 1 day ago
Top job
Biochemical Society, Remote
£250 day rate (x1 day for a committee meeting and x1 day for reading papers)
The Independent Member for the PRN Committee provides strategic oversight on staffing, remuneration and organisational structure
Posted 5 days ago
Top job
Closing in 6 days
LDN London, Multiple Locations (On-site)
£27,008 per year
If you understand the impact, you can have as a support worker in delivering excellent support we would like to hear from you!
Posted today
First Step Trust, London (On-site)
£40,000 per year
General Manager – Lead a social enterprise bike shop & café, combining commercial success with real community impact
Posted 4 days ago
The Really NEET Project Ltd, Telford (On-site)
£31,080 per year
Posted 1 week ago Apply Now
Closing today at 17:30
Deaf Unity, Remote
£21 - £23 per hour
Posted 3 weeks ago Apply Now
Closing in 7 days
Ambitious about Autism, Chessington (On-site)
£31,827 per year
Ambitious about Autism is looking for a passionate and proactive Job Coach to be based at Chessington World of Adventure.
Posted 2 days ago
Closing in 2 days
USPG, London (On-site)
£49,271 - £54,766 per year
We are looking for a confident, creative and talented Senior Fundraising Manager to support in the USPG Fundraising Strategy.
Posted 1 week ago
Page 2 of 37
Doncaster, South Yorkshire (On-site)
£26,227 per year
Full-time
Contract (12 months)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Role

We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service.

You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.

Key Responsibilities

Client Access & First Contact

  • Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
  • Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
  • Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.

Quality Assurance & Standards

  • Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
  • Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
  • Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
  • Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.

Administration & Office Support

  • Manage appointment booking systems and staff calendars efficiently.
  • Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis.
  • Maintain an organised, safe and welcoming reception area.
  • Carry out data entry, filing, scanning and document management accurately and in a timely manner.
  • Use Google Workspace and other IT systems confidently to support service delivery.

About You

We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.

Essential Skills and Qualities

  • Previous office or administrative experience.
  • Strong IT skills and confidence using digital systems.
  • Excellent verbal and written communication skills.
  • High level of organisation and ability to manage competing priorities.
  • Ability to work effectively both independently and as part of a team.
  • Commitment to confidentiality, accuracy and professional standards.
  • Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
  • Proactive approach with a willingness to learn, follow procedures and adapt to service needs.

What We Offer

  • A supportive and inclusive team environment.
  • Training and development, including Citizens Advice systems, quality standards and procedures.
  • The opportunity to contribute to a trusted, high‑quality advice service.
  • The chance to make a real and positive difference to people living in Doncaster.
Organisation
Citizens Advice Doncaster Borough View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 27 April 2026
Closing date: 17 May 2026 at 14:59
Tags: Legal / Law, Customer Service, Employment, Engagement / Outreach, Helpline

The client requests no contact from agencies or media sales.