Employment Officer Jobs in Hammersmith, Greater London
The post holder will help to champion and manage the PAPYRUS brand and support the delivery of our projects and services through developing engaging and targeted content. They will act as the day-to-day lead on our social media planning and scheduling, as well as blog writing and storytelling.
What you will do:
Lead on the PAPYRUS social media planning and scheduling, utilising a social media management suite such as Hootsuite, or similar.
Support the day to day running of social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, Threads, and YouTube), using these to promote our services, increase brand awareness and drive engagement with our audiences;
Lead on maintaining and creating content for the PAPYRUS website and blog, collating stories from people with lived experience of suicide, as well as other charity staff and stakeholders.
Develop the charity’s online presence by exploring new opportunities and channels to appeal to different audiences;
Produce creative designs and artwork for print and digital requirements, utilising in-house design tools and software (including Adobe Creative Cloud and Canva);
To be successful in this role you will have:
Excellent written and verbal communication skills
Social media marketing campaign experience
A natural flair for storytelling, with the ability to create compelling, informative written content promoting the voices of lived experience.
Good project management skills and ability to manage reactive and planned work
Please visit the careers site for the full job description and person specification for the role.
Salary: £29,269 per annum (Scale SCP 18) progressing by increments to £32,076 per annum (Scale SCP 23) If based in the London office, you will receive an additional cost of living allowance of £5,000 per annum.
Hours: 36 hours per week Location: Warrington, London, Leeds, Birmingham, Cardiff, Belfast, or Glasgow (with hybrid working)
Contract: Fixed term contract for 12 months
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 23:59 26 May 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Location: Dorking and Leatherhead (remote working considered for the right candidate)
This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.
Why join us?
There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.
We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.
You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.
More about Citizens Advice Mole Valley (CAMV)
We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.
We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!
It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.
Closing Date: Friday 24 May 2024 at midday
Job title: Philanthropy Manager
Location: Westminster, London
Hours: 35 hours (full time)
Salary: £38,000 plus benefits
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Philanthropy Manager to maximise income secured from Major Gifts and to work with the Director of Fundraising on the strategic development of Philanthropic Giving at the Centre. This is an exciting role in our Fundraising Team that will manage existing philanthropic donor relationships, working closely with the Director of Fundraising and Chief Executive. You will also develop a Philanthropic fundraising campaign to uplift income for the Centre’s 40th Anniversary through 2026, working with the Director of Fundraising.
To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
About The Fostering Network
The Fostering Network (TFN) is the UK’s leading fostering charity. TFN provides membership services, including advice, guidance and support to almost 59,000 individual foster carers and more than 450 fostering service providers across the UK.
About the role
Following a period of growth, we are looking to hire a second management accountant to our team to increase our capacity and enable us to more effectively partner with the teams throughout the business.
Responsible to the Head of Finance the post-holder will need to:
· Build partnerships with lead managers and their teams to support effective budget management
· Deliver financial reporting required assigned projects including reporting for funders and budget holders
· Assist with the preparation of accurate and timely management accounts including commentaries on variances
· Assist with planning and reporting of the annual budgets
· Assist the Head of Finance in ongoing reporting and analysis
· Support the finance officers as required with an understanding of systems and operational finance
Candidates should have previous management accounting experience in a similar size organisation, advanced level of excel and be fully qualified/part qualified as an accountant under CIMA/ACCA/ACA. Excellent communication skills are essential, including the ability to communicate financial information to those with non-financial backgrounds.
Up to date knowledge of charity tax rules including VAT and partial exemption, experience of using MS Dynamics, Netsuite , report writing skills and experience of system change/integration will be desirable.
This is an ideal post for candidates who are looking to get stuck into a growing organisation and help us deliver excellent financial management.
The post is offered on a full-time basis.
As an organisation we are committed to supporting flexible working. All colleagues currently work hybrid arrangements, some travel to the London office will be required.
Closing date: Sunday 12th May 11pm
Interview date: First round w/c 13th May, second round 22nd May
Interview location: First round interviews will be via Microsoft Teams, second round will be in person in our London office
For more information and to apply please go to our job vacancies page on our website CVs will not be accepted.
The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially encourage applications from groups which are under-represented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.
The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.
The client requests no contact from agencies or media sales.
Position: Housing Support Worker
Location: East London
Contract: Permanent, Full time
Annual Leave: 25 days per annum plus public holidays
About Us: We are a dedicated organisation committed to supporting vulnerable communities, focusing on the well-being of BAMER (Black, Asian, Minority Ethnic, and Refugee) groups.
Role Overview: As a Housing Support Worker, you will provide essential assistance and guidance to individuals, addressing their unique cultural and community needs.
Key Responsibilities:
- Build relationships with Service Users, fostering self-awareness and independence.
- Act as a key worker, helping Service Users set and achieve goals.
- Provide comprehensive support on housing, legal, financial, and marital matters.
- Liaise with relevant agencies for comprehensive support.
- Attend to maintenance issues and ensure compliance with Health & Safety.
- Participate in meetings, supervision, and training programs.
Experience and Skills Required:
- 2+ years' experience in care and support.
- Strong communication skills and ability to engage with diverse stakeholders.
- Knowledge of relevant legislation and equal opportunities.
- Ability to plan workload, work under pressure, and motivate others.
- Fluency in at least one Asian language is essential.
- Understanding of issues affecting BME communities.
- Commitment to equal opportunities and organisational objectives.
Desirable Qualifications:
- Experience working with survivors of abuse and within women-only networks.
- Involvement in tenant participation initiatives within supported housing.
Occasional evening and weekend work may be required - time to time on call hours
Only shortlisted candidates will be contacted.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
The Senior Grants Officer (Business Development) will join ClientEarth’s thriving and growing Business Development team. A key role for securing new grant income, the postholder will play a crucial part in the research and cultivation of potential new funder relationships, and will develop and submit winning funding proposals to trusts, foundations and institutional donors.
They will manage their own portfolio of prospective funders, and undertake detailed prospect research into the foundation donor market whilst liaising with ClientEarth’s global teams across different programme areas and geographies. Working closely with the Business Development Manager, they will identify potential alignment with ClientEarth’s strategic priorities and inform decision-making in relation to funding opportunities.
Meet your Manager
In this role, you will be managed by Alex Wright. A fundraiser for over 12 years, Alex previously worked for a range of national music charities and is a trustee of two arts education charities. As part of the Business Development Team at ClientEarth, he manages the cultivation of new relationships with trusts and foundations in the US and securing new grant income. Alex joined ClientEarth in 2024 and is based in our London office.
Main Duties
- Prospect research and pipeline development - Proactively undertake research to identify, qualify and prioritise new funding prospects/ opportunities to support the build of a pipeline of high quality leads to guide future fundraising efforts;
- Business Development and Income generation - Draft clear and compelling written fundraising materials including cases for support, funding proposals, and concept notes;
- Systems and processes - Provide timely and accurate information to the Business Development Manager on funding opportunities in their portfolio and progress with workplan, as requested, to enable accurate monitoring and reporting to the Head of Business Development;
- Understanding of ClientEarth’s programmes and funding needs
Role requirements
- Fluent (CEFR level C2) in English
- Experience of working in a fundraising or business development role for a charity, NGO, private or public entity;
- Experience of drafting compelling and successful proposals for trusts, foundations and statutory institutions and securing multi-year grants, ideally at the six-figure level and above;
- Experience of supporting the relationship development process with a new donor, from prospect research through to ask.
- Strong project management skills to lead the proposal development process to meet funder deadlines, including stakeholder management;
- Strong alignment with ClientEarth’s values and commitment to our vision, and mission and equity, diversity and inclusion strategy objectives.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
The client requests no contact from agencies or media sales.
The purpose of this role is to provide administrative support for Global Black Thrive involvement in the Culture of Care Programme liaising with the Lived Experience Advisors, the Race Equity Lead, Neurodiverse Connections, the Royal College of Psychiatrists and NHS England.
This will include HR, Operations and Admin functions relating to the Culture of Care (CoC) Programme and will include managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors.
The role will be the first point of contact for our CoC team, organising travel and accommodation, managing HR and office queries.
You may be involved in managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), checking and following right-to-work in the UK, and administrating DBS checks.
You will be working with the HR and Admin Manager in Global Black Thrive and may be required to assist in wider team activities where required.
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 13th May 2024
Interview date(s): w/c 20th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Volunteer Development Officer
Reference: APR20246930
Location: Flexible in UK
Salary: £26,379.00 - £28,319.00 Per Annum, Pro Rata
Contract: Permanent
Hours: Part-time, 30 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
Nature is in Crisis, and here at the RSPB we are working across the UK and overseas to save it. As the UK's largest nature conservation charity, with a workforce of over 14,000 employees and volunteers, we have an ambitious programme of work to revolutionise our volunteering approach and deepen the impact volunteers have as individuals and collectively.
The Volunteer Development Officer (Assemble) will work within the Volunteering Development Department to deliver the volunteering elements of our new corporate strategy, which has a focus on increasing people powered conservation, focussing on diversity and raising our internal people capabilities.
Assemble is our volunteering management system and this role will be the lead contact, champion and be the system expert from the RSPB business perspective (volunteering) for Assemble – ensuring volunteering and volunteers get the best from Assemble.
The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.
You can be based anywhere in the UK, and we are very supportive of flexible working. We value and understand the importance of different voices, experiences, perspectives and backgrounds within our workforce and strongly encourage applications from all sections of the community.
What's the role about?
The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.
As the Volunteer Management System (Assemble) lead, this role will:
- Proactively make changes to Assemble (through the System Administrator) as required to support, improve and develop business operations.
- Document RSPB Business processes linked to Assemble
- Assist in developing and delivering training and other resources such as promotional talks, intranet articles and team presentations, to promote uptake of the system and support users in getting the best from Assemble
- With the System Administrator (in our Digital team) ensure Assemble functionality (existing and new), work as required for users and the RSPB
- Provide excellent Customer Care and support to all Assemble Users resolving issues and challenges within our service level agreement.
- Ensure data and metrics from Assemble are available to meet business need, funding bid requirements and our annual reporting requirements internally and externally Identify and champion opportunities to get even more from Assemble to meet our volunteering strategy and improve and enhance our support for volunteers and the user experience on Assemble.
- This role would have an individual specialism but with the ability to be flexible to cover the priorities required across the department and the UK wide needs.
Essential skills, knowledge and experience:
- Comprehensive understanding and knowledge of volunteering innovation, best practice and sector standards.
- Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across an organisation.
- Experience of providing operational advice and guidance on volunteer involvement to people at all levels and building effective stakeholder relationships.
- Experience of working in a customer-focused environment.
- Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
- Strong skills in identifying and analysing problems, issues and areas of improvement, working collaboratively to develop creative strategies and solutions.
- Ability to be proactive, use initiative and work independently.
- Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.
Closing date: 23:59, Friday 24th May 2024
We are looking to conduct interviews for this position from week commencing 10th June 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Senior PR and Press Officer
Circa £38,000
Permanent
Wimbledon (with flexible and hybrid working))
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
The role
The Senior PR and Press Officer will raise the voice and impact of the CIPD in media and wider communications activities in pursuit of its core purpose of championing better work and working lives
What you’ll be doing
- Managing incoming media enquiries, ensuring journalists receive a prompt and efficient response and briefing spokespeople to help turn incoming enquiries into opportunities to proactively communicate key messages.
- Maximising media coverage to support the CIPD’s strategic priorities and our research, policy and campaign agenda. This will involve regularly translating policy matters and research findings into accessible news stories that will resonate with different stakeholder audiences.
- Being part of a wider team, which creates and delivers integrated marketing communications campaigns. You will have responsibility for managing the media element of certain campaigns.
- Building and maintaining relationships with trade media, national and broadcast journalists as part of our busy and respected press office. You will also work closely with the editorial team that manage our CIPD magazines: People Management and Work.
- Working with the PR Manager, Head of Marketing Communications, and wider team to protect and enhance the reputation of the CIPD.
- Supporting communications colleagues in our regional and international offices.
- Ensuring that the CIPD’s online media centre is an up-to-date resource for the media, CIPD members and other visitors to the website, and that press releases are distributed in a timely way.
- Proactively placing and writing articles for a variety of media and ensuring all articles from CIPD spokespeople are consistent with the CIPD’s key messages.
- Being part of the team that plan and run the on-site press offices for our annual conferences.
- Building strong working relationships with third party stakeholders, including commercial and strategic partners.
What you’ll need to be successful
- An excellent writer and communicator, able to create compelling copy for a range of audiences and channels.
- Extensive experience and knowledge in media relations.
- Strong awareness of media with good contacts in the national media.
- Able to work well under pressure in a fast-paced environment, juggling competing deadlines and shifting priorities at short notice.
- Ability to provide consultancy to the rest of the organisation, including the senior management team.
- A real team player, able to build relationships with teams across the business.
- Able to represent the organisation when working with media and other stakeholders.
- Has a good understanding of using social media channels to further our key messages and ensure that traditional and social media activities are aligned.
If this role describes you and your career aspirations, then click APPLY.
CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.
We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.
£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Job Overview:
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
Working Patterns are Monday- Friday 9am to 5pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
Key Responsibilities:
- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can doattitude
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Are you a creative communicator with a flair for social media and content creation and a commitment to gender equality?
If so, this could be the role for you.
The Women’s Budget Group (WBG) is the UK’s leading feminist economics think tank, providing evidence on women’s economic position and proposing policy alternatives for a gender-equal economy.
Having been through a period of growth, our small team is expanding! You will lead on content for our website, newsletter and social media channels, helping us to reach new audiences and translate complex ideas into accessible and engaging short videos, infographics and other images.
WBG is committed to diversity and inclusion. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.
Hours: Currently 30 hours per week for full pay during a pilot of working a shorter week ending July 2024. (In some organisations this is the 4 day week but at WBG, 30 hours can be worked over 4 or 5 days per week with flexibility). In the event that the shorter working week does not become permanent, hours will be negotiable between 30 hours and 37.5 hours per week. We are happy to consider flexible working arrangements and invite job share applications. Some out of hours working will be required for which TOIL will be given.
Location: Hybrid London / remote. The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post can be worked as office based or a mixture of office/remote working with at least two days per week in the office.
Duration: 18 month contract with potential to extend subject to funding.
Salary: £36,288 pro-rata (£29,030 for 30 hours) plus 5% pension contributions.
Line management: Reports to the Head of Communications and Public Affairs
The client requests no contact from agencies or media sales.
Hours: 37.5 hours per week, Monday to Friday
Location: Rutland House, 44 Masons Hill, Bromley, BR2 9RG, and you will also need to work at locations around the borough
The Service:
The service facilitates peer support and delivery of monthly workshops and drop- ins. The service will provide first-class, person-centred information, advice and guidance to people with learning disabilities through both one-to-one and group support.
The Role:
You will provide relevant and accurate information, support, guidance and signposting including both one-to-one and group support for people with complex issues. Support will be flexibly based operating out of a central Bromley office but delivered at various venues across the borough. You will act in a key working capacity where necessary, ensuring services are joined up and holistic, provide advocacy and attend case management meetings as required.
Requirements:
Reporting to the Adult Support Services Manager, here are some of the skills that will make you stand out:
- Able to research and provide information about community services
- Excellent communication skills with all groups, particularly with people with a learning disability
- A good understanding of the social care and health system
- Able to travel around the borough independently, preferably by car
Further details about the role can be found in the Information Pack.
For further information and to apply, please visit our website via the Apply button.
Closing date for applications: 12:00 noon on Friday 10th May 2024.
Interview date: Wednesday 15th May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
It’s an exciting time at the Charity – we have over 125,000 supporters who support our work through regular giving and lottery, and we actively recruit around 40,000 new Lottery players and Regular Givers each year.
This role supports the development, management and optimisation of our Lottery and Regular Giving programmes through Face to Face fundraising. You’ll be working with our fantastic face to face fundraisers cultivating our relationships with our external agency partners as well as supporting training, day-to-day management and monitoring of third-party fundraisers.
If you’re passionate about inspiring and motivating others, have experience of managing projects or campaigns and enjoy working with a broad range of stakeholders and agency partners, as well as delivering training programmes then this is the role for you!
Apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Part-time - 21 hours per week
Would you like to take on an interesting and varied finance role and be part of a community mental health charity?
We’re looking for someone with at least a year’s accounting experience who is able to meet deadlines to join our small but vital finance team.
Among other tasks, you will be processing invoices and payments, reconciliations, and administering salaries.
For further information and to apply, please visit our website.
Closing date: Friday 17th May 2024 at 5.30pm
Interview date: Wednesday 29th May 2024