Interviews: 17th and 18th March 2021

The Supporter Care Advisor helps those with sight loss to live the life they choose by providing a first-class customer service to current and future potential supporters with the aim to maximise retention of existing supporters and grow a long-term supporter base. This role is responsible for answering supporter queries and concerns by phone, email or postal correspondence.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

The successful candidate will be required to work in the Reading office, including during lockdowns.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Proven experience in administration within a Customer Service environment.
• Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
• Proven understanding of Gift Aid and data protection regulations.
• Good Microsoft Word, Outlook and Excel skills.
• Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
• Confident telephone manner showing patience, empathy and listening skills.

Desirable
• Previous exposure to working in the charity sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Greensleeves Care are now recruiting for a Learning and Development Adviser (Health and Social Care Trainer) to deliver mandatory training to staff in our South and West division. 

ABOUT THE ROLE
As our Learning and Development Adviser, you will be responsible for delivering mandatory, compliance and required training to the homes in our South and West division. This will include Health and Safety, SOVA, COSHH, Infection Control, Eden Awareness and Associate Training. Producing and contributing to divisional reports, you will maintain the Trust’s training KPI’s, liaising with Home Managers as your key stakeholders to achieve these. 

This role is field-based and requires frequent travel and the ability to allow for overnight stays specifically within your designated division. The locations within this division include: Alton, Wokingham, Hastings, Calne, Winchester and the Isle of Wight.

ABOUT YOU

With substantial experience of working as a Trainer in social care or equivalent, you will hold both PTTLS Level 3 (and equivalent training qualification) and an NVQ/QCF Level 3 in Health and Social Care. You will have a proven track record in facilitating and delivering high quality training and will be committed to the values of training and CPD. 

We’re seeking a confident, advanced communicator with strong organisational and interpersonal skills, and the ability to motivate others. Friendly and charismatic, you will have excellent presentation skills, allowing you to engage with staff at all levels.  

ABOUT US

Greensleeves Care provide exceptional 24-hour nursing, dementia residential care and support to older people across England. With 25 care homes and growing, we have more than 20 years’ experience of delivering exceptional care and we are really excited about the next 20 years. Our benefits include 33 days annual leave (inclusive of public holidays and grace days), competitive salary, pension scheme, employee assistance programme, and many more.  

The successful applicant will be appointed subject to ISA first and enhanced DBS disclosure. The post is not subject to the Rehabilitation of Offenders Act 1974. Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community. 

Get Berkshire Active works with organisations across Berkshire to increase participation in sport and physical activity. Our overriding aim is to use physical activity to contribute to social, economic, health and community agendas across Berkshire, through the personal development of individuals. We provide our partners with support to achieve these shared aims alongside the delivery of a number of projects to encourage people to be active.

We are seeking an individual with a passion for making a difference to play an integral role in the coordination and delivery of our Employability and Crime Prevention programmes. There is a focus on young people but our programmes also support adults of all ages. The post holder will be required to organise, coordinate and (on some occasions) deliver appropriate interventions, in consultation with partners and participants. We use activities and sport to help develop soft skills in those who are unemployed and self control, empathy and positivity in those at risk of offending. The objective is to encourage participants to become confident and motivated to undertake further training / education or to find employment and therefore reduce their likelihood of becoming involved in crime.

We understand that this is a very unique post, combining elements of physical activity knowledge with employment and crime prevention experience. Therefore we are looking for individuals with experience in one of these areas, but who have the capability, interest and drive to challenge themselves to develop the skills and knowledge in the other areas. If you have transferable skills and are a fast learner we will support you to grow and develop in the role with a wide range of CPD and personal development opportunities. This role may be appropriate for someone with:

• Recruitment / Work Coaching Experience (with an interest in sport / physical activity)
• Youth / Offender Mentoring (with an interest in sport / physical activity)
• Sports Coach / Physical Training Instructor (with knowledge / interest in employment / crime prevention)
• Health / Social Care / Housing Support Advisors
• Personal Development Coaches

Programmes delivered by GBA involve significant numbers of partners working together and the post-holder will be required to manage delivery partnerships between referral agencies and specialist coaches to achieve results.  The post-holder will also need to be comfortable promoting the programme and engaging with participants to take part in the course. 

The post-holder will also support other projects or areas of work focused on using physical activity as a vehicle to improve physical, mental and social health. Ideally candidates will have experience in a coaching, mentoring or employability training role.

*The role will require travel around the county to deliver courses. The role is based at Bisham Abbey however we support working from home where appropriate.

Note: applicants will need to complete an Equal Opportunities and Criminal Record declaration form upon application.  Both are available via the below link.

See full vacancy and application details on our website

Recruiting a Young Persons Engagement Officer to join our Young Peoples service in Bracknell!

£18,000 per annum, working 32 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Bracknell Young Peoples service supports 20 young people with a variety of support needs including mental health needs, substance misuse needs, offending histories and vulnerability. The service's customers are aged between 16 and 25 and receive support for up to two years. Referrals come via the Young Persons Resource Panel.

The post-holder will assess the employment, training and education (ETE) needs of tenants and support them to maximise their engagement with ETE providers in Bracknell. The post-holder will work to maximise the tenants' engagement within the Bracknell services, this will include organising training & life skill workshops, activities and leading on tenant meetings. The role will include a small element of fund raising to enable tenant activities. They will support staff in the development of their knowledge of ETE opportunities and maximum the use of the on site training facilities for use by tenants.

Key Responsibilities:

- To act as a resource for the team, making links with ETE providers to access opportunities for tenants as required
- To establish targeted job search facilities
- To establish and maintain up to date resource information on local opportunities
- To oversee the publication of a monthly newsletter with a strong focus on ETE
- To be the local contact with Look Ahead's Learning & Development Team and disseminate ETE information and opportunities to staff and tenants
- To meet with all new tenants during the first 2 weeks of their tenancy to establish a plan to support the tenant with their ETE support needs
- To ensure a high profile for provision of meaningful occupation activity within the service and ensure appropriate links
- To oversee the use of the Look Ahead Life skills fund across all services
- To establish and maintain an accessible database of ETE information
- To maintain statistics around tenant engagement and use of the training room
- To initiate and organise meetings, sessions or events to promote specific opportunities
- To provide support and advice for the staff team and to disseminate information on ETE resources
- To establish and maintain effective links with key organisations and to represent Look Ahead at external meetings as appropriate
- To link with other ETE activities across other Look Ahead services
- To establish and maintain links with local businesses and employer organisations to achieve opportunities for work placements for tenants
- To undertake fund raising as required for ETE projects
- To work with identified tenants on a 1 to 1 basis to deliver ETE advice
- To attend relevant internal / external meetings and contribute as and when required
- To facilitate tenant use of training courses and support them during that process
- The ability to be self servicing in terms of IT packages such as Word, Excel, Outlook is a requirement of the post

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage tenant involvement
- Exudes a warm friendly presence and open behaviour
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience

Essential:
- IT skills and experience of working with Microsoft Office Word, Excel and Outlook

Desirable:
- Experience of working with young people
- Experience of working with ETE establishments
- Experience of fund raising

For more information or to apply please visit our website.

Love training others in the use of technology?  Are you knowledgeable about a range of smart and assistive technology products and apps? Do you always have an eye on the horizon, spotting new products and apps that could make life easier?  We are looking for a bright and passionate Digital Inclusion technology trainer to join our innovative team!  This post is part time, we can be flexible about hours for the right candidate and there may be opportunities to increase hours on an ad-hoc basis.     

About the role 

Digital exclusion is recognised as a health inequality in its own right, and disabled people are disproportionately affected by it.  This funding has been awarded to by the Community Foundation for Surrey Coronavirus Response Fund to support disabled adults with digital inclusion during the pandemic and into the recovery period. 

Purpose of the role

The over-arching purpose of the role is to enable more disabled people to use a range of digital solutions in their daily lives to aid wellbeing and independence. 

The role is made up of 3 parts: the delivery of one to one and group training for disabled people, the production of training resources including webinars and the delivery of monthly training sessions with our staff and team of volunteer Tech Angels.  Additional opportunities to increase the hours include work on supporting our members to test and develop new and innovative apps as part of national projects working to improve independence and freedom for disabled people.

With the planned retirement of the current CEO Citizens Advice in May 2021, Citizens Advice Waverley (CAW) is seeking an interim CEO to lead on a number of key strategic initiatives currently underway, together with senior management and Trustees. The successful applicant will work alongside the current CEO to manage a smooth transfer of responsibilities and on the departure of the CEO, assume executive leadership of the organisation until such time as a permanent CEO is appointed. The appointment is for a period of 12 months, with the potential to extend for a further 6 months.

Accountabilities:

This interim role will ensure there is effective ongoing executive management of Citizens Advice services, Citizens Advice Waverley

The following key strategic initiatives are currently being established and a primary responsibility of the post-holder will be to ensure their successful delivery:

• Strategic priorities as defined in the 3 year strategic business plan including development of digital services and building referral pathways and relationships with partners including health, local authority and other charities
• Collaboration with Citizens Advice Guildford and Citizens Advice Ash on several priorities. This will involve working in collaboration with the current CEOs of Citizens Advice Guildford and Citizens Advice Ash and their board of trustees initially on areas of common purpose. The post-holder will also form part of a working group to assess opportunities for further development of the collaboration.  

Additionally, you will be expected to work alongside the CEO South West Surrey Domestic Abuse Outreach Service (SWSDAOS). These services were formally merged into CAW and we continue to embed the synergies.

Citizens Advice Waverley provides free, independent, confidential and impartial advice on social welfare (debt, benefits, housing, employment and family issues) that will help people get their lives back on track, as well as using on-the-ground knowledge to improve local and national social policy.

South West Surrey Domestic Abuse Outreach Service (SWSDAOS) provides free, confidential, independent and impartial advice to anyone aged 16 or above affected by domestic abuse living in the boroughs of Waverley and Guildford.  The service provides ongoing emotional support, and advice on issues such as safety planning, housing rights, relationships and separation, civil and criminal court proceedings, and the needs of children affected by domestic abuse.

The successful candidate must be able to demonstrate:

• experience of providing inspirational leadership to an organisation going through extensive change, ideally gained at an organisation of comparable scale and complexity (c.20 staff &140 volunteers and a turnover of over £0.4m).
• experience of leading and managing staff in the voluntary sector, motivating teams at all levels, building working relationships with colleagues, demonstrating personal commitment to organisational and staff development.
• experience of building and maintaining partnerships within and across organisations and sectors.

• a track record of financial management and budgetary control, and ability to manage a budget under the guidance of the treasurer.
• and ideally have experience of successful income generation and business development, through fundraising, commissioning and marketing activities.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

Every local Citizens Advice is a registered charity.

All local Citizens Advice produce their own annual reports, and you can find out more about the Citizens Advice network from the website.

The REMA Centre Counselling Service is a local mental health charity that is part of the work of London School of Theology (LST). This busy, well-established, BACP-accredited counselling service is for people across Hertfordshire.  The service also provides training placements for students on LST’s Theology and Counselling BACP-accredited degree programme.

LST is recruiting a Counselling Services Manager to lead, coordinate, develop and expand the service at the REMA Centre.This is a management position in a thriving organisation requiring an experienced practitioner who has BACP Accredited membership. Preference will be given to candidates who also have NCS or ACC Accredited membership, UKCP or BPC registered membership or are a counselling psychologist registered with the HCPC. 

It is essential to have experience of integrative counselling, management and working within an organisational setting, together with a willingness to embrace and develop a broad range of counselling models.

The job requires high levels of professionalism and leadership and management skills.

The full job description, person specification and applications details can be found on our website.

LST is a Christian School and as such it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

Job Title: Mental Health Crisis Support Worker

Salary: £15/hour

Location: Safe Haven locations in Woking, Guildford and Aldershot

Ever wanted to be part of something NEW, something EXCITING, something really WORTHWHILE, that will CHANGE LIVES?

The purpose of the Safe Haven is to provide an alternative for people who are currently attending A&E when they suffer a mental health crisis. Additionally it provides a safety net for people who might otherwise get to crisis point. Experience of working with this client group is essential.

Catalyst is looking for individuals who are emotionally robust, flexible, willing to work as part of a team and show initiative in an occasionally challenging setting.

We are recruiting Bank Safe Haven Workers to cover shifts in Guildford, Aldershot and Woking

• Guildford: 6-11pm Monday to Sunday
• Aldershot: 6-11pm Monday to Sunday & 12.30-6pm weekends and Bank Holidays
• Woking: 6-11pm Monday to Sunday

Key Activities:

• Risk assessing visitors attending in acute mental health crisis
• Utilise motivation interviewing techniques and active listening skills in order to support individuals
• Create safety plans for those experiencing suicidal ideation
• Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained
• Provide a continual assessment of a person’s needs regarding their mental health
• Work collaboratively with partner agency staff to ensure continuity of care
• Maintain an honest, robust, person centred and caring approach to the client group
• Attend external and internal meetings as required and as appropriate for the role and within contracted hours
• Signpost visitors to external methods of support
• Take part in ongoing training and development

Essential criteria:

• Robust professional boundaries
• Experience working in mental health field
• Sound working knowledge of Safeguarding legislation
• Experience operating within Information Governance guidelines
• Experience delivering person centred interventions relating to mental health
• Working knowledge of conducting dynamic risk assessments
• Ability to work collaboratively with partner agencies

Exciting opportunity for a trained and qualified counsellor to take over the running of an established prison counselling project and drive it forward into its next phase of growth. This is a chance to make a difference in a dynamic and growing charity, working with some of the most marginalised and deprived women in our communities. Choices is looking for a qualified counsellor who blends warmth and being a people-person with a proactive, can-do attitude, strong project management experience and confidence working with a variety of different stakeholders.

The Role

As the Prison Counselling Manager, you have responsibility for delivering and developing Choices’ prison counselling service, Choice4Change. This includes overseeing all operational aspects of the Prison Counselling Project; with clinical responsibility for seeing clients in two prisons, managing counselling volunteers and staff, and liaising with partners in the prisons (eg Mental Health Team within the prison).

Your main place of work is shared between the prisons, and the Choices offices near Kings Cross/flexibly at home. The Prison Counselling Manager works at two different prisons during the week and a day from home/the Choices office. Choices is a faith-based organisation and requires key staff to be practising Christians, able to subscribe to the organisation’s Christian ethos and values and to participate in weekly prayer meetings. The Prison Counselling Manager has the following specific responsibilities:

About Choices

Choice4Change is an established service, offering counselling in HMPs Bronzefield and Downview for pregnancy loss and child separation issues. Choice4Change is provided by Choices, a high-impact charity offering practical and therapeutic support to women in London facing pregnancy crises, both in and following the perinatal period. Choices is a faith-based charity operating with a Christian ethos committed to providing compassionate and constructive, non-directive support. 

Choices creates a warm and supportive working environment; we recognise that our staff are our most valuable asset and are committed to supporting each other and our own professional development. We offer 25 days holiday pro rata, as well as bank holidays, and one week of office closure over Christmas.

For a more detailed job description, please see the attachment.