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Check my CVAre you a Retention specialist? In this key role you will contribute to the development and delivery of the donor retention programme, helping reduce attrition and keep the existing donor base engaged, energised and inspired by the work of the charity. You will play a vital role in the retention team within the Supporter Engagement Team.
The Company Leading development organisation fighting poverty.
The Role
Full campaign project management of the warm cash and emergency appeals, including direct marketing mailing packs and emails
Analyse previous appeal results to develop and inform future tests that will optimise appeals performance.
Develop good working relationships with external stakeholders
Work on other retention activities, which could include telemarketing (TM) activity
Work with the Retention Manager and wider team on building and developing strategy and planning
The Candidate
A minimum of three years experience in direct marketing fundraising to drive income and manage attrition and engagement of supporters.
Project management across multiple stakeholders (internal and external).
Proven success in and expertise in retention fundraising campaigns and strategies, specifically appeals and/or telemarketing.
Copywriting and/or editing experience.
Experience in running and leading training/teaching sessions.
Understanding of theory of direct marketing and fundraising practice.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Interviews: 17th and 18th March 2021
The Supporter Care Advisor helps those with sight loss to live the life they choose by providing a first-class customer service to current and future potential supporters with the aim to maximise retention of existing supporters and grow a long-term supporter base. This role is responsible for answering supporter queries and concerns by phone, email or postal correspondence.
This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
The successful candidate will be required to work in the Reading office, including during lockdowns.
More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
Candidate profile
To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;
Essential
• Proven experience in administration within a Customer Service environment.
• Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
• Proven understanding of Gift Aid and data protection regulations.
• Good Microsoft Word, Outlook and Excel skills.
• Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
• Confident telephone manner showing patience, empathy and listening skills.
Desirable
• Previous exposure to working in the charity sector.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.
How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.
Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
Working at Guide Dogs is much more than just a job. Through the values that guide our work we make a real difference, and change lives. We are ... Read more
The client requests no contact from agencies or media sales.