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Top job
Single Homeless Project, Multiple Locations (On-site)
Starting at £29,822.41 and rising incrementally to £32,034.46 per annum
Leading role in helping clients understand and manage their needs, while developing the confidence and skills to live independently.
Posted 2 days ago
Top job
SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, PE2, Peterborough (Hybrid)
£32,420 per year
Are you an experienced fundraiser with a passion for building relationship and looking for your first step into leadership?
Posted 2 days ago Apply Now

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Bluesci Support CIC, Multiple Locations (On-site)
£26,344.5 per year
Can you use your lived experience to help Trafford residents give meaning, hope, value and purpose to their lives and support recovery
Posted 6 days ago Apply Now
Closing in 3 days
Look Ahead Care Support and Housing, Hackney (On-site)
Up to £30784 per annum + Benefits include 25 days Annual Leave etc
Posted 1 week ago
Look Ahead Care Support and Housing, Newham (On-site)
Up to £30784 per annum + Annual Leave, Pension, Discounts
Posted 3 days ago
Closing in 2 days
Single Homeless Project, London (Hybrid)
Starting at £32,034.46 and rising incrementally to £35,081.51 per annum
This is a chance to help turn potential into possibility for people who have too often been locked out of opportunity.
Posted 1 week ago
Look Ahead Care Support and Housing, Ealing (On-site)
25 days Annual Leave, pension schemes, staff discounts, healthcare
Posted 1 week ago
Look Ahead Care Support and Housing, Gravesend (On-site)
Up to £26227.5 per annum + 25 days Annual Leave, pension,
Posted 1 week ago
Look Ahead Care Support and Housing, Richmond upon Thames (On-site)
Up to £29004 per annum + Annual Leave, pension , discounts,
Posted 1 week ago
Closing in 5 days
Clean Slate Training & Employment, Remote
£49,080 per year FTE. £39,264 per year pro-rata.
Posted 2 weeks ago
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
Up to £18470.4 per annum + Annual Leave, pension, healthcare
Posted 1 week ago
Look Ahead Care Support and Housing, Brent (On-site)
Up to £30784 per annum + Benefits include 25 days Annual Leave etc.
Posted 1 week ago
Page 4 of 36
Remote
£25,553 - £28,500 per annum
Full-time
Permanent
Job description

The Role
We are looking for a Supporter Care Administrator to provide outstanding support to our donors, supporters and members of the public, ensuring every enquiry, request and complaint is handled with professionalism, care and efficiency. Based within our Help Chapter, you'll play a key role in delivering an excellent customer experience, building supporter loyalty and helping us make a positive difference for deaf children and their families.
 
What you'll do

  • Be the first point of contact for supporter enquiries via phone and email.
  • Provide exceptional customer service, resolving requests promptly and professionally.
  • Investigate and respond to complaints in a timely and compassionate manner.
  • Maintain accurate records, including donations, Direct Debits and Gift Aid declarations.
  • Work with colleagues, fundraising agencies and suppliers to resolve complex enquiries.
  • Collaborate with your team to manage workloads, share insights and continuously improve supporter experiences.

 
What you'll need

  • Experience delivering excellent customer service to members of the public.
  • Strong communication skills, with the ability to respond clearly and professionally in writing and over the phone.
  • Excellent organisational and administrative skills with a keen eye for detail.
  • Experience using Microsoft Office applications and CRM/database systems.
  • A proactive, positive approach and the ability to work well as part of a collaborative team.
  • Strong digital skills and a sound understanding of agile values & principles.
  • A criminal record check / DBS disclosure (if offered the position).

 


What you'll get

  • Home-based working with flexible hours.
  • 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
  • Pension (5.5% employer contribution).
  • Healthcare Cashplan.
  • Annual performance-based salary increase.
  • Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
 
 
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.

To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
 
Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. 


The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

Organisation
National Deaf Children's Society View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 08 July 2026
Closing date: 22 July 2026 at 23:59
Job ref: 0112
Tags: Administration