Employment Support Officer Jobs

We have an exciting opportunity for an established and highly motivated Director of Finance to join our Senior Leadership Team, and who will be responsible for providing financial leadership, control and planning for the organisation.

Victim Support is the leading charity in England and Wales that supports people affected by crime and traumatic incidents. We provide personalised support to help people manage after crime and feel safer through a combination of dedicated specialist services as well as on-line support. We also ensure victims know their rights and we campaign to make them stronger.

Each year we offer information and support to almost 800,000 people and 153,000 received tailored support from our dedicated, skilled support workers and volunteers, Independent Domestic Abuse advisors and Independent Sexual Violence advisors. We are a truly independent organisation that delivers our services both through local teams embedded in the communities in which they live and work, as well as nationally through services such as the National Homicide Service, our 24/7 Support line, our live chat service and our on-line self-help platform, My Support Space.

This year we celebrate our 50th anniversary. As we look ahead to the future, we will continue to deliver the highest quality services to those that need them. We will give victims a voice and a platform to create change and reform in a deeply broken criminal justice system. We will listen, adapt and improve, giving victims options and flexibility in how they access our support, reflecting the changing ways we all live our lives.

In order to achieve our vision we need a highly capable Director of Finance to build and improve on our high-performing finance function and to drive forward operational excellence.

Reporting directly into the CEO, you will be responsible for developing and implementing our financial strategy, long-term financial planning, and developing commercial strategies to maximise income and operating contribution. You will also have responsibility of cash management, risk management and governance. You will be the Senior Information Risk Owner (SIRO) for the organisation and will lead on Property and Procurement.

This is a varied and exciting role which will provide you with the opportunity of leading a well-established team of professionals, reporting on the financial performance of the organisation together with providing analysis, advice and support to facilitate decision making to deliver sound financial management.

You will be a qualified accountant, and will need to demonstrate:

· Proven experience in a leadership role;

· Experience at Board level and ability to work in collaboration with Trustees and colleagues;

· Understanding and experience of strategic risk management, finance audit and internal controls

You will be a confident, energetic and engaging individual with an enquiring mind and passion for excellence and innovation in pursuit of sustainable growth and excellent service delivery. You will have excellent communication skills and confidence to operate at the highest levels. A commitment to Victim Support’s purpose, vision, values and ethos is essential. This is an excellent opportunity for somebody who wants to make a difference. 

If you believe you have the skills and qualities to provide the exceptional leadership we are seeking, we very much look forward to hearing from you.

We are strongly committed to increasing the diversity of our organisation and welcome applications from all sectors and backgrounds.

Recruitment timetable:

Application deadline: Sunday  13th October

Shortlisting: approx. Wednesday 16th October

First stage interviews:                    w/c 21st October

Second stage interviews:               2/c 4th November

To apply, please send your CV and supporting statement via the link by Sunday 13th October

 For an informal conversation about the role please contact our exclusive recruitment partner, Rosemary Pini of Allen Lane via the agency website.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from. 

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. 

Joining our Information & Support Team, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.

Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.

Contract: Permanent Full Time (35 hours per week)

Hours: Between 8am and 6pm including weekends and public holidays on a rota basis

Based: This role can be based anywhere in the UK, however, candidates living within a commutable distance to Bocum Park, Bridgend, Wales will have the option to work Hybrid

In this role, you will:

• Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
• Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
• Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
• Accurately record information into the database, ensuring data quality and date protection guidelines.

What we are looking for:

• You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
• A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
• This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
• Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
• Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre)
• Experience in a customer care / helpline or telephone support role is beneficial.

What's in it for you:

• Salary: £20,820.80 - £21,444.80 per annum (pro rata for part time hours)
• Annual leave allowance 25 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Hybrid working

Closing date: 22^nd September 2024

Interview date: 26^th & 27^th September 2024

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our Recruitment team.

This role will be subject to receiving a Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

We are seeking an operational and people focussed Chief Operating Officer (COO) to join our Executive Team. You will drive development of all financial and operational management, processes and reporting, overseeing the organisation’s day-to-day operations including the leadership of Finance, People, Governance, Fundraising, Marketing and Communications and Digital.

The successful candidate will have held broad finance and operations positions, with a track record of interacting at Board level and presenting clear financial and management information. Whilst you don’t have to be financially qualified, we do need someone with strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively. You will have experience in implementing new and/or successful improvements to existing systems and processes, with a track record of driving organisational change. The post holder will have a good understanding of regulation and best practice alongside the ability to develop efficient processes and controls in line with our governance framework. Ensuring that people are at the centre of the Florence Nightingale Foundation (FNF) you will play a key role within the Executive team supporting the charity to achieve sustainable growth and delivery of efficient and effective services ensuring plans are developed and implemented, and targets are met.

You will have a passion for our purpose, commitment to our mission and alignment with our organisational values. Whilst being robust about process, you need to be able to flex to changing circumstances and be skilled at getting the best out of people as well as driving a culture of continuous improvement and learning. Crucially, you will be wholly committed to driving forward the core infrastructure for our work supporting nurses and midwives in leadership development to improve health and care outcomes.

This role provides a unique opportunity to inform, lead and shape the future of our impactful charitable mission and growth.

Principle Duties and Areas of Responsibility

Operational Leadership and Governance

• Overall accountability for the operations of the foundation
• Oversee and optimise internal processes and workflows to enhance efficiency and productivity
• Evaluate and improve overall performance by gathering, analysing and interpreting data and metrics
• Oversee robust risk management processes and protocols proactively identifying and mitigating potential risks
• Oversee the development of all necessary policies to ensure safe and healthy working environments
• Ensure FNF is compliant with all financial, tax, charity and legal requirements

Financial Management

• Oversee the development and monitoring of the financial strategy for the organisation, providing recommendations, information and guidance to the Trustees and Executive team to inform decision making
• Maintain and review polices and processes to ensure good financial controls are in place that meet both legal and tax requirements. This includes maintaining appropriate records and controls over restricted funds to ensure that these are used and reported appropriately
• Support the Finance Manager and Executive team in setting FNF’s annual budget, with robust analysis and justification of intended expenditure, financial forecasts, cashflow etc. securing active engagement and ownership from all internal budget holders
• Oversee the financial reports required to review progress against plans and forecasts throughout the year and ensuring these are disseminated and understood across the organisation
• Accountable for regular financial updates to Trustees including the Finance Investment Committee (FIC) and Board meetings along with the preparation of the financial aspects of the annual report and accounts
• Oversee the management and development of VAT reporting for FNF and trading subsidiary
• Oversee the financial aspect of FNF Global delivery to ensure compliance with HMRC

Systems and controls

• Lead in the development, implementation and monitoring of effective procurement systems and procedures, ensuring that FNF achieves best value and drives efficiencies through our external contracts
• Lead on the annual audit in accordance with current practice and the Charity Commissions Standard of Recommended Practice (SORP), liaising and managing the relationship with the auditors
• Oversee the operation of the payroll process and related HMRC contract ensuring that payments are made in an accurate and timely way
• Work with the Finance Committee to manage the investments for FNF, overseeing regular reviews of the investment policy and portfolio, liaising with external partners as necessary

Fundraising, Events, Marketing and Communications

• Provide leadership around income generation, making sure that this is located within the strategic framework and day to day thinking of the Foundation
• Provide leadership and direction for Marketing and Communications, ensuring that overall plans are in support of our strategic objectives
• Ensure all income generation activities from within this team are fully integrated across the Foundation, recognising the importance of inter departmental relationships
• Lead the team in the planning, communications, income generation and execution of the annual Florence Nightingale Commemoration Service and any similar high profile events.

Digital

• Provide strategic leadership in overseeing digital initiatives, guiding the development and execution of a comprehensive digital strategy

HR

• Provide expert professional judgement, advice, and guidance to the Executive and Senior Leadership teams in developing, monitoring, and implementing people strategies, policies and procedures, workforce and training that meet service needs.
• In partnership with the Head of Operations develop, communicate and implement the People and Culture Strategy.
• Support the ongoing development of a culture to enable the development of a workforce which is at the heart of the organisation, in which colleagues feel valued, safe, and respected.
• Build on our ability to work in agile and flexible ways, establishing innovative ways of working and providing outstanding learning and development opportunities for all colleagues.
• Create relevant and dynamic talent and succession plans, enabling us to develop and support our workforce as well as focus on the long-term skills and capabilities required within FNF

People Leadership

• Lead and develop the operations team, leading by example you will promote a positive and proactive culture, encouraging the team to work collaboratively across FNF
• Effectively manage the performance of the team, ensuring they are working on agreed objectives and outcomes

Person Specification

Experience, Knowledge, and Skills

• Proven experience as a senior leader in ideally a non-profit or public sector organisation
• Strong and extensive operations management experience, financial leadership and programme delivery
• Experience of working on projects to integrate systems and improve processes / ways of working would be highly desirable
• Demonstrated success in strategic planning, organisational development and stakeholder engagement
• Excellent leadership and team management skills, with the ability to inspire and motivate staff
• Exceptional communication and interpersonal abilities, capable of representing the charity effectively to external audience
• Experience of working with a Charity Board of Trustees
• Proven ability to develop a long term financial strategy and plans
• Experience of developing and implementing processes and policies as well as setting standards and targets aligned to organisation objectives
• A commitment to the charity's mission and values
• Excellent numerical and analytical skills with the ability to distil and communicate complex financial information in a way that is easy to understand
• Ability to think strategically, anticipating future trends and developing plans accordingly
• Encourage innovation and seek to understand best practice from both inside and outside the sector
• Strong financial acumen and demonstrable ability to monitor, interpret and communicate financial information effectively is essential
• ACCA/CIMA/ACA or an equivalent finance qualification is desirable

Competencies

• Able to demonstrate strong leadership inspiring teams to achieve strategic goals through collaboration and communication
• Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
• Champions innovation fostering a culture of adaptability and forward thinking
• Comfortable with ambiguity, possesses the drive, energy and resilience to see through change
• Proactively oversees financial risk and governance, anticipating potential challenges and implementing pre-emptive measures to ensure resilience and assurance.
• Sound judgement to make informed decisions and balance competing demands, even in complex or ambiguous situations.

First Interviews will be held on: 21st October 2024

Strictly no agencies please.

Global Individual Giving Officer

Manchester, UK

Starting salary for this position is £27,360 per annum (plus contributory pension)

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

About the role:

As part of our Global Fundraising Team, the Individual Giving Officer will support the delivery of our individual giving programme for UK and US audiences. You will work closely with our Global Individual Giving Manager and our wider fundraising team to increase voluntary individual income through proactive donor development. You will coordinate a variety of dynamic and planned communications over a range of mediums, ensuring that our messaging remains on brand and in line with our mission and values.

This is a great time to be joining MAG as we unveil a new five-year organisational strategy and an ambitious fundraising strategy to transform our income across the UK, US and globally. We have bold plans and a chance to invest in a new team that will secure growth.  We are therefore looking for a motivated individual who can drive forward the delivery of MAG’s individual giving programme through engaging campaigns to raise vital funds and create an inspiring supporter experience for our donors in the UK and US. 

About you:

You will be an empathetic and supporter-focused fundraiser with experience of individual giving. You will be a confident communicator over a range of mediums, with experience writing and reporting on fundraising campaigns. You will have excellent Excel skills and experience working with a fundraising database; in particular, experience working with Donorfy or Raiser’s Edge would be advantageous. You will also be a proactive problem-solver and a good team player, ready to take considered risks and forecast potential issues, but also capable of using failures as learning opportunities.

Further information and how to apply:

For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 13th October 2024.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner please see the candidate information sheet for further guidance.

Discovery, part of Dimensions, is proud to be independently recognised as a Great Place To Work for a second year in a row in 2023.

We support adults with learning disabilities and/or autism to get more out of life. We do this through person centred support and care, designing and delivering our support in partnership with the people we support, their families and/or those who know them best.

Discovery, based in Somerset, is now becoming a strategic partner working with Cornwall Council to support people with a learning disability and autistic adults in Cornwall.

At first we will take responsibility for improving the way people are supported in a small number of existing residential care homes, with the prospect of supporting more people once we’ve demonstrated success.

The Operations Director is a member of Discovery’s senior team, with direct line management responsibilities for Locality Managers, many of whom will be Registered Managers with the Care Quality Commission.

Whilst the position is home based, we expect that the Operations Director will regularly visit the people we support in their home. You’ll guide your team, focusing on ways to improve quality and practice. In addition, you’ll be expected to work closely with the Business Development team to assess opportunities to support more people within the county, including those currently supported Out of Area. You’ll be able to access a wider support network by working closely with peers from Discovery and Dimensions in other parts of the country; There will be regular virtual and face to face opportunities to share knowledge and for personal and professional development.

Interviews will take place on the 18th October, face to face in Cornwall.

Why choose Discovery?

Discovery is a not-for-profit social enterprise committed to developing and rewarding our colleagues. 

If you are right for this role we will offer you:

• A salary of up to £62,026
• Car allowance of £6,000 per annum 
• Up to 35 days’ annual leave entitlement (including bank holidays)
• Access to discounts on high street shopping, cinema tickets and meals out
• Employee Assistance Programme
• Pension scheme, Long Service Awards and Life Assurance.

What will I be doing?

As an Operations Director with Discovery, you will be a key leader in our organisation. You will be accountable for all our support for people in Cornwall, ultimately ensuring that each individual gets more out of life. You will lead a team of Registered Managers in delivering high quality support to adults with learning disabilities and/or autism. You’ll also mobilise our support for more people across the county, supporting their transitions and driving service transformation where required.

What will I need?

Our Operations Directors are inspiring leaders and passionate advocates for our colleagues and the people we support. To be successful in this role you will:

• Have experience at middle management level in the social care sector.
• Be results focused; the ability to work proactively, plan, organise, optimise resources and complete targets within agreed timescales.
• Have the ability to demonstrate effective people management skills through delegating, empowering, motivating, and coaching
• Have a demonstrable understanding of the requirements of the CQC and of working in health and social care.

If this sounds like the career move you have been looking for we’d love to hear from you.

As part of the recruitment process you will be asked to complete Psychometric testing ahead of the interview.

If you would like to be a part of our welcoming team here at Discovery, please apply by clicking the button below – upload your CV and a covering letter explaining how you meet the requirements in the skills & experience section of the application. We will then be in touch. If you’d like more information or an informal chat about Discovery and this opportunity, please feel free to get in touch with Louise Anderson – 0300 3039 019.

Please note:

• This role requires a basic DBS Disclosure, which will be obtained for you by Discovery.
• Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. We welcome applications from people from Black, Asian and Ethnic Minority backgrounds. 
• Discovery is Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees.

We are seeking an entusiastic and caring Operations Officer who will be responsible for the day-to-day operational activitites of the organisation focused on patient support and project delivery. The role will involve a close working relationship with our Fundraising and Events Officer, and our Board of Trustees, and will be a pivotal role within our small but mighty organisation. This is an exciting role working directly with multiple stakeholders including our beneficiaries, NHS and scientific collaborators and funders to deliver our values and benefit. You will be a driving force for the organisations mission and making a big difference!

Could your communications skills help graduates feel close to their university? Do you believe in helping young people from disadvantaged backgrounds get to university, and want to get people interested in life-changing research into healthcare, environmental protection and more? 

An excellent communications professional with experience developing social media campaigns and writing for print, web and social media, the Communications Officer (Digital) will work as part of the Development and Alumni Relations (DARO) Communications Team to deliver our overall strategy, and to champion our digital activity. You will be expected to follow a brief and produce high quality impact-driven copy, video, email newsletters and digital content, appropriate for target audiences, for print and online publication, email newsletters and individual communication and will creatively and effectively use social media platforms and the DARO web presence. In addition to the core alumni audience, you will be responsible for the student and young alumni audiences. Experience in producing content for young people and international audiences, and in fundraising communications would be highly desirable. 

The Development and Alumni Relations Office (DARO) exists to support The University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Please note that this role is offered as a job share at 60% FTE with cover required on Mondays, Tuesdays and Wednesdays

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW is recruiting for the position of ‘Director of People & Culture' to join its dynamic People and Culture Division based in its offices in Birmingham, UK. The organisation is operating to hybrid working model.

The purpose of the role is to:

•Deliver a focused HR service to provide strategic direction and leadership to support the organisation-wide HR planning and implementation of policies and procedures to ensure that the overall organisational objectives are achieved. 

•Strengthen IRW’s relations with the wider community to consolidate and develop the visibility and image of the organisation. 

•Facilitate professional and systematic communication and cooperation between the different parts of the IRW family to ensure maximum impact of the organisation’s work. 

•Lead on the development, implementation and regular review of the divisional strategy, policies & procedures, processes, work plans and systems to achieve the agreed divisional objectives. 

•Lead, manage and develop staff in order to ensure that the divisional is capable of fully achieving its agreed targets, and to provide HR specialist and strategic advice to partners as and when required.

The successful candidate must have or be:

•CIPD membership at Chartered or Fellow level or equivalent experience

•Sound understanding of UK employment law is essential

•Sound understanding and proven experience of HR processes, including but not limited to, change management, organisational development, ER case work, resourcing, compensation and benefits, policy development

•Proven experience of HR business partnering and substantial skills and experience of HR management at a senior level within in a large organisation

•A good understanding, commitment and sympathy with Islamic Relief’s Values, principles and mission

•Proven ability and experience in people and activity management as well as delegating roles and authority in a way in which enables teams to reach their targets/objectives

•Proven experience of developing and implementing strategies and work plans which help to deliver the wider organisational objectives

•Ability to guide staff development towards achieving key performance indicators

•Demonstrable experience in consultative team approaches to decision-making and innovation which motivates and drives teams forward

•Proven ability and experience in analysing data which enables sound conclusions and recommendations to be drawn to work in a way which always considers long-term goals whilst maintaining an overview of its immediate situation

•Track record of working in partnership with senior leadership teams, based on a coaching approach

• Up-to-date knowledge of current employment legislation, awareness of forthcoming employment legislation

•High level of competence in all aspects of managing employee relations

•Sound financial and time management which enables strategic goals to be achieved within budgetary constraints

•Ability and motivation to travel within UK and internationally if required

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references
• This post is classed as Social Media Profile Level One (Senior Ambassador) under IRW’s Personal Social Media Policy. The postholder must disclose their social media accounts and must represent IRW in an acceptable way online, in accordance with the policy.

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Are you a self-driven creative, keen to use your communications skills to build awareness of our work and impact? The Communications and Engagement Officer will use their creativity, strong digital marketing and written skills to amplify the voices of young refugees, develop compelling content for fundraising appeals, build momentum around our policy and campaigns work, and create engagement opportunities and sustained connections with our supporters and key stakeholders.

We are looking for someone with strong admin and coordination skills to champion Young Roots and our work, with young people’s voices at its core, to new and diverse audiences, growing our supporter base and unrestricted income through appeals. Your willingness and ability to collaborate and build relationships, both internally and externally; your creativity and compelling storytelling; your passion to be part of bringing about real change for refugees; and your skills in sharing our work to engage the public, will be key to the success of this role.

Young Roots is committed to youth participation and to continuously embedding our approach to Diversity, Equity and Inclusion across all our work. As such, the Communications and Engagement Officer will work closely with our delivery teams and with young people to facilitate co-creation within our communications.

You will be part of a dynamic, collaborative, and supportive Fundraising and Development team within an empowering, values-led organisation that creates opportunities to learn and is focused on the wellbeing of its staff team.

This role will involve occasional evening and weekend work to attend youth activities and fundraising events. We have a TOIL (time off in lieu) policy in place for work undertaken outside usual hours.

Please read more in the job description and person specification (linked below) and apply via CharityJob with your CV and personal statement.

Applications for this role close at 9 a.m. Wednesday 16th October.

20/20 Levels seek a new COO as they strive for a more inclusive and empowered society where equal access to opportunities is not just an aspiration but areality!

They are a purpose-driven charity committed to empowering and supporting young Black and racially underrepresented individuals in their journey towardsmeaningful employment and business success. Their vision is to forge a society where opportunities are abundant, reaching every young person irrespectiveof their race or socioeconomic background.
Established in 2013, they are tackling youth unemployment and leading the way to a more diverse and inclusive workforce in the UK. Through trainingprogrammes, mentorship and career support they empower young people from ethnic minority and low socio-economic backgrounds to flourish in theworkplace. They also support employers to help create an environment conducive to the growth and development of young people (Gen Z). Since theirlaunch they have directly supported over 2,500 young people.

They now seek a Chief Operating Officer (COO) to form the start of a strong executive team, focusing on strategic growth, operational excellence and driving performance to guarantee transformative programmes.
You will bring an entrepreneurial approach and be skilled in programme growth, financially literate, and experienced in the organisational management of a growing charity.

With exceptional communication skills and a proven track record of building relationships and leading teams, you will be responsible for programme andoperational development, stakeholder engagement, and ensure optimum performance and impact metrics for programme delivery staff.

The role will bridge strategy and operations, overseeing and optimising the charity's operations, finance, and governance to enable programme growth andscale for more continued success.

Reporting directly to the CEO and serving as second in command, you will co-shape and own the implementation plan of the 20/20 Levels Strategy.

If you are excited to play your part in helping 20/20 Levels into the next chapter of development and growth, we’d love to hear from you!

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Wednesday 16th October.

Supporter Operations Officer

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
 

About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation. 

This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.

As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.

About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations

About the Role:

In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends. 

You’ll also: 

• Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
• Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits 
• Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures 

• Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented

​​​​About you:

• Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance 
• Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
• Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
• Experience of income processing and donor response handling
• Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise 
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
• Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully

Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday annually (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

We are seeking an exceptional candidate who is committed to help Arty-Folks flourish within both the mental health and creative sector in Coventry and Warwickshire.  You will hold fast to all that is unique and special about Arty-Folks. 

Our new CEO will build the team and organisational structure that will take Arty-Folks forward as we transition from our current CEO and Founder who is retiring in the next 2 years.Since the pandemic, Arty-Folks has more than tripled the number of people we support, and demand for our service that provides immediate access continues to grow. Our new CEO will lead our expansion plans. In preparation, we have strengthened our fundraising securing multi-year grants setting the platform for growth.

The role requires strategic leadership and operational oversight that ensure the charity's growth and ability to handle increasing demand, while maintaining the high quality of its services. It is essential that as the head of a small team our CEO is closely connected to our day-to-day operations whilst maintaining a strategic viewpoint that drives innovation, co-production, fundraising, and collaborations.

Essential Knowledge and Skills:

• Committed and passionate about mental health, the visual arts, and putting people first.
• Leadership experience & team mgt.
• Ability to create plans, budget and manage financial controls
• Demonstrable success in fundraising.
• Experience of working in a similar sector.
• Strong knowledge of the Coventry / Warwickshire area.

Responsibilities

Strategy

• Working with the Board to articulate a clear and compelling vision for growth with realistic and measurable goals for scaling our program and social impact.
• Communicating effectively between the Board of Trustees and our team, and ensuring daily activities align with the organisation's strategic plan and KPI’s.
• Working with the Board of Trustees to mitigate organisational risks and enable decisions that will protect against major business disruption
• Ensuring business plans progress efficiently ensuring required resources are available.
• Developing effective collaborations with VCSE organisations, the NHS, Public Health and community partners to provide our members access to a wide range of services.

Stability

• Overseeing the development and optimisation of the organisation's infrastructure, including technology, facilities, and human resources, to support increased capacity.
• Overseeing the robust financial management of our finances to ensure long-term sustainability, compliance, and efficiency.
• Developing and executing a comprehensive fundraising strategy that builds and nurtures strong relationships with existing and prospective funders.
• Building capacity by recruiting top talents as Trustees, staff or volunteers, offer training and support to equip them with the skills needed and to develop their leadership skills.
• Supporting our staff team with professional development, good working conditions, supportive management, and regular performance appraisals.

Scalability

• Ensuring evidence-based systems for monitoring and evaluating the impact of our service are implemented, using service user data and feedback to make informed decisions and adjustments.
• Writing high quality impact reports that are comprehensive, transparent, and well-structured to effectively communicate outcomes and social return on investment.

You will be supported by and work alongside our Artistic Director who will be stepping down from her current CEO role.

Annual Holiday - 29 days including statutory holidays (pro rata)
Probationary Period - 6 months

Rate of pay - £40,000 per annum pro rata (£24,000 for 3 days/wk)
The company has a pension scheme with NEST.
CEO reports to Arty-Folks Board of Trustees

Employment terms
Employment with Arty-Folks will be subject to the following checks prior to a start date:

• A satisfactory police record check to include an enhanced Disclosure and Barring Service (DBS) check
• Receipt of satisfactory references
• Proof of eligibility to work in the UK

How to Apply
It is requested that you include a covering letter with your CV demonstrating how you meet the essential skills and experience.We will conduct a rolling interview process so candidates are encouraged to apply as soon as possible.

Please read our full recruitment pack on our website.

As a Family Separation Mentor, you will be providing emotional support and guidance to dads who are going through family separation, navigating child-arrangements within the family court system and need support with their mental well-being; especially those who may be experiencing suicidal ideation.

You will manage a caseload of clients and offer guidance with goal setting, communication skills, understanding their situation, planning child arrangements and preparing for family court proceedings, as well as building a positive co-parenting relationship.

The Head of Programmes is a critical role for the organisation, responsible for ensuring DEC funded programmes meet programmatic standards, are fully traceable, routinely monitored and comply with organisational procedures and institutional donors’ requirements. In addition, the Head of Programmes is also appointed as the Serious Incident Reporting (SIR) Officer, serving as the first point of contact for member agencies to report incidents regarding safeguarding, financial misconduct and reputational risk.

Externally, the Head of Programmes liaises with the Foreign, Commonwealth and Development Office Senior Response Officers, UN OCHA, Charity Commission, Emergency Appeals Alliance, Member Agencies including Humanitarian Directors and in-country colleagues.

Key responsibilities:

Communication and Collaboration

• Key point of contact with member colleagues regarding programmes finance, adaptive programming and DEC compliance, facilitating timely and accurate communication.
• Contribute to DEC functional and advisory groups, Board sub-committee meetings and Board meetings including participation in Humanitarian Directors meetings.
• As a key point of contact with FCDO SROs, develop and maintain a positive and collaborative relationship, and ensure timely delivery of all UK Aid Match MOU obligations.
• Strengthen and maintain colleagues understanding of DEC’s ways of working both internally and externally (DEC HQ members, in-country colleagues and local partners and key stakeholders).

Analysis and Reporting

• Provide oversight to the review and analysis of member charity appeal budget plans and financial reports with a focus on compliance with DEC policies and good practice guidelines to assess unusual variances and value for money considerations.
• Deliver and contribute to timely and high-quality infographics, reports and briefings for key stakeholders and institutional donors including Board of Trustees, FCDO and BBC.
• Manage & maintain investment in public transparency and demonstrate DEC’s contribution to the humanitarian sector, including reporting to IATI and UN OCHA Financial Tracking Service (FTS).
• Continuously develop, improve and manage DEC’s Knowledge Information Management systems (KIM), as user-friendly collaborating platforms that enhance learning and enable data analysis, visualisation and high-quality reporting.
• Collect, analyse and present accurate and timely data to help inform a rapid assessment of appeal Criteria 2 for both rapid onset and evolving protracted crises and contribute to the development of the Case for Appeal.

 Management and Leadership

• Holistic and flexible approach to any given scenario/context, whilst ensuring a robust process is followed, recorded and documented.
• Deputise for the Director of Humanitarian Programmes and Accountabilit
• Effectively line manage and provide leadership to Grant Managers and Programme Officers, contributing to the high performance of the Programmes & Accountability team.
• Manage the Appeal Surge Roster (external consultants) including overseeing recruitment and necessary training.
• As Serious Incident Reporting Officer, manage processes and support with onward reporting to key stakeholders including FCDO and Charity Commission.
• Manage service providers as required.

If you have managed similar portfolios in humanitarian organisations, have demonstrable leadership qualities, with a proven ability to represent organisations at the highest level, then we would love to hear from you.

How to apply

Please apply with your anonymised CV & cover letter.

We will be interviewing on a rolling basis, with the intention to fill the role by November 2024.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, you confirm understanding of, and consent, to these recruitment procedures.