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Christian Aid, Multiple Locations (Hybrid)
£48,576 per year (plus London allowance if applicable)
Posted 3 days ago
Closing tomorrow
Single Homeless Project, Multiple Locations (On-site)
Starting at £27,007.50, increasing at 6 months to £27,413.19 (and then further increases as detailed below)
This is your chance to begin a career that changes lives – starting with your own.
Posted 1 week ago
Look Ahead Care Support and Housing, Newham (On-site)
Up to £28808 per annum
Posted 1 week ago
The Big Issue, Birmingham, England (On-site)
1 Year Fixed Term Contract
Posted 3 days ago
Single Homeless Project, London (On-site)
Starting at £31,101.42 and rising incrementally to £34,059.72 per annum
Working in a unique new service that for the first time will be offering support to couples who have been rough sleeping
Posted today
Closing in 5 days
Look Ahead Care Support and Housing, Southwark (On-site)
Up to £28808 per annum
Posted 3 weeks ago
Action Foundation, Newcastle upon Tyne (Hybrid)
£24,715 - £27,832 per year (depending on experience) per annum plus 6% pension contribution
Posted 3 days ago
Closing in 3 days
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
Up to £28808 per annum + Benefits include 25 days Annual Leave
Posted 3 weeks ago
Closing in 5 days
Hestia Housing and Support, City of London (On-site)
Between 28373 and 28373 GBP per year
Posted 1 week ago
Look Ahead Care and Support, Tower Hamlets (On-site)
£28,808 per anum
Posted 1 week ago
Single Homeless Project, Westminster (On-site)
Starting at £28,953.79 and rising incrementally to £31,101.42 per annum
guiding clients to sustain tenancies, improve physical and mental wellbeing, engage with support services, and access routes into employment
Posted 3 days ago
Page 2 of 11
Greater London (Hybrid)
Cardiff
Edinburgh, Edinburgh
Warrington, Warrington
£48,576 per year (plus London allowance if applicable)
Full-time
Permanent
Job description

Supporter Experience Manager

Permanent, Full Time. Hybrid Working

This role can be based in any of our UK offices. Our locations are Cardiff, Edinburgh, London, and Warrington. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we're now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid's first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

  • Lead our first Supporter Experience Strategy, uniting teams across the organisation.
  • Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
  • Harness data and supporter insights to drive evidence-based decisions.
  • Foster innovation, testing new technologies and approaches to enhance engagement.
  • Train and equip teams to deliver consistently excellent supporter experiences.


About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we're looking for are:

  • Significant experience in a supporter experience role or delivering journey strategy.
  • A track record creating and delivering multichannel communications.
  • Strong data and analytical skills to refine approaches and measure success.
  • Excellent collaboration, influencing, and project management abilities.
  • Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you'll have a supporter-first mindset and the drive to inspire meaningful connections.
  • You'll also be committed to Christian Aid's vision to see a world where everyone can live a full life free from poverty and injustice.


Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

For Salary details for this role, please refer to the Salary band by location.

Application resources
Posted by
Christian Aid View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 27 August 2025
Closing date: 17 September 2025 at 23:59
Job ref: 4954
Tags: Fundraising, CRM, Strategy, Direct / Supporters

The client requests no contact from agencies or media sales.