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Top job
Ataxia UK, Highgate (Hybrid)
£29,000 per year
Help people feel heard, supported and empowered. Join Ataxia UK and be a vital source of support for those affected by ataxia.
Posted 1 day ago Apply Now
Campden Home Nursing CIO, Chipping Campden (On-site)
£9,000 - £9,600 per year
We are seeking a Fundraising and Marketing assistant to support our thriving charity based in Chipping Campden
Posted 6 days ago Apply Now
Closing in 5 days
Church of England, London (Hybrid)
Up to £40572 per annum + ?£40,572? per annum
Posted 2 days ago
Rape Crisis South London (RASASC), Croydon (On-site)
27,500 pro rota
Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.25/30,5 hours per week)
Posted 1 day ago Apply Now
Spotlight on Corruption, London (Hybrid)
£48,817 per year
We are looking for a passionate and talented individual to lead our strategic engagement with Westminster and external stakeholders
Posted 2 days ago Apply Now
BCN Wildlife Trust, Great Cambourne (Hybrid)
£27,759 per year
Passionate about wildlife and great with people? Ready to make a real impact? We’d love to hear from you!
Posted 1 week ago
Dorset Community Action, Dorset (On-site)
£25,000 - £28,000 per year
NEET and Supported Employment Coach
Posted 1 day ago
Closing in 6 days
Church of England, London (Hybrid)
Up to £59248 per annum + £59,248 per annum
Posted 1 day ago
UK Community Foundations, London (Hybrid)
From £29,700 per year
Join our national organisation to support and enhance the learning and practice of our members across the UK.
Posted 1 day ago
Page 4 of 16
Highgate, Greater London (Hybrid)
£29,000 per year
Part-time (14 hours per week)
Permanent

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Job description

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Our Services team is dedicated to supporting everyone affected by ataxia in the UK to live their best possible life. We offer a Helpline and Advocacy service that provides trusted information, tailored advice, and one-to-one support to help people access their rights. Alongside this, we deliver a range of activities, engagement opportunities, and volunteer-led initiatives designed to bring the ataxia community together and reduce feelings of isolation. 

About the Role    

We are looking for a Helpline Officer to join our small and supportive Services Team. This role is central to delivering high-quality information and advice via our Helpline, and to supporting and working alongside our trained Helpline Volunteers. 

The Helpline is a trusted source of support for people affected by ataxia, offering clear, accessible information on a wide range of issues including welfare benefits, accessing grants, and access to health and social care. The role also contributes to the wider development of our Helpline and Advocacy services, helping ensure those who need more in-depth support are connected to the right resources. 

This is a part-time role, working 14 hours per week to help deliver our Helpline service. The Helpline currently operates Monday to Thursday from 10:30am to 2:30pm, with plans to extend these hours in the future. 

About you  

You have experience providing advice and information, and you're confident talking to people who may be dealing with difficult situations. You’re comfortable working on your own and as part of a small team. Experience with helplines, volunteers, or long-term health conditions would be an advantage.

Benefits of working for us.  

  • 25 days annual leave pro rata (rising to 30 with a length of service) 

  • Extra holiday day for your birthday 

  • Access to a free Employee Assistance Programme & Employee Hotline 

  • Flexible hybrid working 

  • Pension scheme 

  • Enhanced maternity and co-parental leave 

  • Cycle to work scheme 

  • Training and development opportunities 

  • Accredited Living Wage Employer 

Application resources
Posted by
Ataxia UK View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 14 May 2025
Closing date: 12 June 2025 at 15:11
Tags: Helpline

The client requests no contact from agencies or media sales.