Engagement And Events Officer Jobs

£44,636 per annum

Full time, 35 hours per week

Permanent contract

London based contract with the option of hybrid working in the office and from home*

Want to help our members feel that they belong?

We are aiming to ensure our members are:

- aware of what we do for them;

- feel that they belong within our community;

- and want to help shape the physiotherapy profession.

We want to build and develop a positive relationship. From members having a level of awareness about the organisation through to acting as a result of their membership - members who feel a sense of pride for being a part of the CSP community can help us achieve our vision.

About the role:

In this rewarding role, you will be instrumental in increasing how engaged our members are with the CSP. This will include using your own initiative, creativity and insight to contribute to member engagement projects. Plus ensuring that we take a coordinated approach across the CSP to support our member engagement aims.

You will coordinate, produce and deliver multi-channel communications that support our member engagement communications plan. You will also contribute to our collective insight into members’ needs, preferences and behaviour plus work collaboratively with other colleagues in engagement roles to support our overall aims.

So, if you are looking for an exceptionally rewarding and challenging role, where you can actively promote equity, diversity and belonging in all aspects of the work and would enjoy working in a matrix team environment, please see below for details on how to apply.

To arrange an informal discussion about the role, please contact Rebecca Stiffell, Member Engagement Campaigns Manager, at the Head Office address.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Is Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

For further information and details of how to apply, please visit the website via the apply button.

CVs will not be accepted.

Closing date: 10am, 17 May 2024.

Interview date: Monday 3 June 2024 (virtual interview using MS teams).

If you require any adjustments during the application stage, please email the Human Resources team.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit our website.

NO AGENCIES

You will directly support our participants for the benefit of Railway Children, so that they are highly impressed by the customer experience they receive from us. We believe that every interaction with the Railway Children should be a positive one for our supporters and you will provide that the service our supporters deserve to enhance their relationship with Railway Children and encourage them to persuade others to support Railway Children too.

The role also plays a pivotal part in making Railway Children more data and insight driven in the way we fundraise and communicate with supporters. You will take a lead in mapping supporter journeys within the events programme as well as researching new corporate supporters and working on employee engagement.

WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES - WILL YOU?

 Around the world hundreds of thousands of children struggle to survive on the streets. In many countries, they have become an accepted issue in society, deprived of access to the most basic services and they experience extreme harm before and during their time on the streets.

Wherever they may be in the world, they face violence, abuse, neglect and exploitation.

Founded in 1996, Railway Children has dedicated over a quarter of a century to developing outstanding practice and services for street connected children. With projects in the UK, India and East Africa, we aim to reach these children as soon as they are in danger and intervene before an abuser can.  As we embark on our new strategy to 2027, we have ambitious plans to ensure no child is left behind, wherever we work.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.

As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.

Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 20th May 2024

Interview date: 23rd May 2024

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

We are looking to recruit a Senior Event Coordinator as part of the Events team, supporting the organisation and delivery of FIGO events – including the biennial FIGO World Congress, online and regional events, webinars and internal FIGO events – providing an excellent experience to our growing network of stakeholders.

(For further detail about this role, please review the attached Job Description and Person Specification).

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history. 

Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.

We are looking for a talented fundraiser, ideally with a background in the cultural sector to join the Gardens, Libraries & Museums (GLAM) Team within the Development and Alumni Engagement team of the University of Oxford.

In this role in any given week you might see a dodo, extraordinary thousand-year old Chinese ceramics, insects collected by Darwin, the first scientifically described dinosaur and drawings by John Ruskin, as well as work on projects involving saving the largest flower in the world or supporting world-leading restitution work.

The collections are important and renowned on their own accounts, but also play a key role in the University’s research.  In addition, they are the open doors to the University of Oxford, encouraging a diverse range of communities to engage with our academics and curators.

About the role:

Your role will include fundraising to support the various institutions, working with individuals, trusts and corporations.  You will be responsible for a portfolio of donors, including prospecting and stewardship.  As part of the wider GLAM fundraising team, you will also be responsible for delivery of stewardship events and get involved with wider appeal activities.  You will work with curators and Directors in the various institutions and have the opportunity to frame appealing projects to present to prospects.

This is an opportunity to raise funds to support some of the most beautiful and significant objects and collections in the country, and to work as part of the highly successful fundraising team at the University of Oxford.

What We Offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• Flexible hybrid working
• An excellent contributory pension scheme
• 38 days annual leave
• Membership to CASE
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

Application process:

• Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal.
• Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.     

Only applications received before 12.00 noon on 14 May 2024 can be considered.

Interviews are currently scheduled to take place on 24 May 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

We are looking to recruit an Event Manager as part of the Events team, supporting the organisation and delivery of FIGO events – including the biennial FIGO World Congress, online and regional events, webinars and internal FIGO events – providing world-class programming and an excellent experience to our growing network of stakeholders.

(For further detail about this role, please review the attached Job Description and Person Specification).

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history. 

Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.

Age UK is currently looking for an exceptional campaigner with a track record of creating, developing and implementing innovative and successful campaigns. You will have fantastic organisational and project management skills, with an understanding of advocacy and campaigning with online and offline networks.

You will also have the creativity and communication skills to help us achieve real change working with and for older people in line with our strategy and goals. Find out more about the role below and apply to join our collaborative and passionate External Affairs Team.

This role is permanent and offered on a Hybrid / London contract. There is a requirement to be in the office at least once a week . There will also be occasional travel to support at events across the country.

Age UK Internal Job Grade - 7L

Must haves:

* Excellent project management skills.
* Experience of organising events.
* Excellent written and oral communication skills.
* Experience of writing persuasive communications to engage a range of supporters online and offline.
* Understanding of political processes and key decision-making environments, including the UK Parliament.
* Ability to manage a complex workload, set priorities and meet tight deadlines.
* Good interpersonal skills and ability to develop and sustain professional working relationships. Ability to be proactive and flexible, and to identify new opportunities.
* Strong interest in creating change and passion for social justice.

Great to haves:
* Knowledge and experience of campaigning both online and offline.
* Some knowledge of the issues affecting people in later life.
* Experience using Engaging Networks or other campaigning platform.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Requirement to be in the office at least once a week and to be available to support meetings and events in London when required. There is a requirement to travel and occasionally to stay overnight (e.g. running events in different parts of the country, party conferences or filming storytellers in different parts of the country); some out of hours working (e.g. occasional evening Parliamentary events).

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

CamSight is a respected charity that supports people living with low vision and blindness in Cambridgeshire to live the lives they choose. The charity offers an holistic service ensuring any person with a vision impairment gets the support they need, when they need it.

We are looking to recruit a Community and Events Fundraiser to raise the profile and awareness of CamSight and increase income through developing and securing a range of funding streams including individual supporters, challenge events, community, and digital fundraising. The post holder will help to develop and ensure the effective delivery of the community fundraising strategy in relation to generating sustainable income from third parties, brand campaigns and challenge events.

The role will help grow our portfolio of events, working collaboratively to explore ideas and launch new initiatives to help us achieve our mission. The role plays an important part in helping us to meet our fundraising targets by increasing participation and community engagement in our events and fundraising activities.

We are also currently recruiting for a part-time (21 hours) Corporate and Partnerships Fundraiser and would welcome applicants interested in a full-time role (35 hours a week) covering both job descriptions. If this is of interest, please make this clear in your covering letter.  

If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.

Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through community led local green power & energy saving schemes.

We are looking for an energetic and creative person to organise and deliver a calendar of engaging and inspiring energy and climate themed events and outreach activities across East Sussex. The events will cover the following themes: saving and sharing energy, insulation, solar and batteries, renewable heat, funding energy efficiency measures, creating healthy and mould-free homes etc.

About you

You are committed to getting the information out there about the transition to zero carbon in a way that is engaging and brings communities together.

You have experience of organising events or other engagement activities.  You bring a proactive attitude to the role. You are confident and self driven but enjoy working in cooperation to achieve common goals and to increase your impact. You are a creative thinker with some great ideas about how to engage communities in the transition to a fossil free future and ensure that no one is left behind.

You are a great advocate and because you believe in community energy are happy to promote our services to other organisations and groups with the aim of increasing the number of residents we can support with energy advice and who are able to engage in the transition to a more sustainable future.

You have a high standard of written and verbal communication skills. You are organised with an attention to detail and respect for the importance of collecting data to enable monitoring and evaluation of the project.  You want to improve the events by collecting and listening to feedback and implementing improvements. You value the input of our service users, volunteers and staff team into the design of the events programme.

Responsibilities

- Work in collaboration with the ESC team and stakeholders to design a programme of inspiring energy and climate themed events in Hastings, Rother, Eastbourne, and Wealden, reaching a total of 1000 residents across the year.

- Create engagement opportunities for your team at the events and activities of other organisations and local groups by networking and working with the Communications and Marketing person to promote our services.

- Find interesting speakers and organisations to participate in our events.

- Create public events for our No One Left Behind project, finding new, exciting ways to engage the public in conversation about energy and climate topics.

- Manage the administration and logistics of the events, including room bookings, ticket booking processes, etc.

- Look for opportunities to invite our funder along to events and participate in the activities.

- Manage relationships with staff team and volunteer Energy Champions on local events.

- Create event plans and risk assessments for each event.

- Work with the Marketing and Communications Officer and local volunteers to plan PR and promotion of events to agreed timelines.

- Create and work to agreed budgets.

- Ensure you are collecting the data needed to monitor and evaluate the project.

- Create inclusivity in the event registration and attendance experience to support people with a variety of needs.

- Ensure events feed into the wider work and services of Energise Sussex Coast.

- Provide event reports to manager detailing the number of attendees, write-up of the event, and feedback.

- Provide general assistance with ESC events and projects as required.

- Adhere to Energise Sussex Coast’s policies around safeguarding, data protection, etc.

- Attend monthly in-person team meetings in Hastings.

Key Details

• Hours: 30 hours a week, flexible working. Will include some evening and weekend work.
• Job location: Home based (or optional hot desk in Hastings) with regular events in Hastings, Rother, Eastbourne and Wealden. Please note, travel costs to the events will only be paid from a local East Sussex postcode, we would not be able to cover the cost of travelling to events from London or further afield.

Criteria

Essential

1. Professional experience or a personal commitment to the pressing importance of the transition to a sustainable, fossil fuel free future

2. Experience of organising events or community engagement.

3. Experience or an understanding of the importance of quality data collection, monitoring and evaluation, for example collecting and analysing event feedback

4. Effective administration and organisational skills, with good time management and high attention to detail

5.     Good written and verbal communication skills

6. Experience working in a team for shared objectives and self-motivated to work independently.

Desirable

7. A qualification in a relevant field: events, marketing or climate/ energy

8. Experience of working with volunteers

To apply

Please send the following to apply:

1.A copy of your CV

2 . A covering letter (of around a page or two) of how you meet the essential and desirable criteria. 

Please note - if you are offered the job you will need to provide two references including one from your last employer.

Interviews in person on Weds 22nd May

Inclusion and equality of opportunity

If there's anything you need to help you apply for the job - whether that's help with the job application or alternatives to interview or particular requirements for interview access please let us know and we will make alternative arrangements.

Events Officer
Working Hours:  30 to 37 Hours per week
Salary: FTE up to £30,000 per annum, (pro rata)
Contract: FTC Maternity Cover up to 12 months 
Location: Hatfield Office/Hybrid - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for dedicated and passionate Events Officer to join our team based in Hatfield!

How will you make a difference? 

Manage, develop and evaluate an engaging programme of events fundraising, and support the Community Fundraising Officer when delivering local events to raise a target income of £90k . Support groups and individuals organising fundraising events and activities on behalf of hyh. To support the development and delivery of the Communications Plan.

What can we offer you?

• A supportive and inclusive work environment
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday purchase scheme 
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home to be agreed with line manager
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash – A healthcare cash plan offering cash back on a range of healthcare related treatments including optical, dental and complementary treatments.  Unlimited access to a 24/7 health and stress related helpline and discounted gym memberships. 

What will you be doing? 

Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team

• Identify, develop and support existing and new community and events fundraising activities to increase and generate significant net income and supporter engagement
• Provide excellent donor care for all fundraising activities, to develop productive and lasting relationships with the community and convert them into loyal supporters
  
• Assist the Head of Fundraising & Communications  in the development and delivery of hyh’s Events and Communications Plans
• Update donor CRM databases and website

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

View this video for more information from Rebecca about the role.https://youtu.be/6Y9W-j2ZTqY 

hyh strives to be an equal opportunities employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

About us

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund (LDF) we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

The LDF is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.

The Diocese of London (LDF) is seeking a Community Engagement Lead to play a key role within the Children and Youth team, based from Pimlico, London.

Responsibilities

Community Engagement

• Engage stakeholders through various media channels, identifying stories and trends.
• Facilitate learning among churches and ensure they understand available support.
• Use email, social media, and Mighty Leaders for interaction.
• Maintain engagement rhythm with the community.

Content Creation

• Develop content to support Growing Younger initiatives.
• Capture impactful stories from across the diocese.
• Collaborate on shaping narratives and promoting resources.
• Support in capturing project impact and enhancing digital content.

Other duties

• Support diocesan communications featuring C&Y.
• Provide creative input for youth events.
• Coordinate promotion schedules and assist in event management.
• Analyse and report on community engagement impact.

Ideal candidate

Essential

• Qualification in communications or marketing practices, or equivalent.
• Experience managing email lists and social media accounts, including scheduling tools.
• Understanding of communications strategies.
• Empathetic to the mission and values of the Church of England.
• Passionate about youth work.

Desirable

• Experience using graphic design software.
• Experience in communications or marketing roles.
• Experience in running livestreams online or hybrid events.
• Managing real-time / social media platforms.
• Handling marketing data and analytics software.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Benefits

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months’ of employment
• Season ticket loans of public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured 
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

Please apply via Pathways by 11 May 2024.

Join the team at Haven House Children’s Hospice

Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.

This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.

The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.

If this role sounds right for you and you have the right skills and experience, please  download the job description and apply by returning the application form to the Resourcing Team.

Benefits
As an employee you will be entitled to the following range of benefits:

· Hybrid office/home arrangement

· 27 days' annual leave

· Pension scheme (company matches contribution up to 7%)

· Free onsite parking

· Employee Assistance Programme

· Eye care voucher scheme

· Cycle to work scheme

If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Closing date:  16 May 2024

Interview:  20 May 2024

Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.

ABOUT BOND

Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.

MAIN PURPOSE OF THE JOB

The primary focus of this external-facing role is to ensure that Bond’s member organisations are deeply engaged across a wide-range of Bond services and activities.

Using an account management approach, you will thrive on seeking out, building and nurturing relationships with key job roles at every level within our member organisations, offering them regular support and advice on how to get the most out of their membership of Bond. 

As the first point of contact for Bond members, you will deliver outstanding customer service with a warm, helpful, and confident demeanour, lead meetings with members to understand their needs and identify engagement opportunities, and introduce members to Bond colleagues when appropriate. A firm grasp of the Member Value Proposition is essential, as is the ability to confidently and enthusiastically speak to all aspects of it when interacting with members.

Working alongside the membership and marketing manager, you will help to develop and implement strategies to retain existing members, using data (in Salesforce, our CRM) to inform and tailor our approach including identifying members with low activity or gaps in engagement. You will gather feedback and intel from members through surveys and other mechanisms so that we better understand how and why they value Bond and to identify potential new initiatives and services they may find useful. One of your responsibilities is member renewals (which is integrated with Salesforce), in which you will work with the Salesforce Adviser to ensure that the process is optimised and efficient. You will also regularly compose member emails and newsletters and contribute to Bond reporting and Board papers.

While the role sits in the Communications and Member Services team, it is integral across the organisation. You will regularly meet and collaborate with colleagues across our policy and advocacy, sector transformation and senior leadership teams to possess a thorough understanding their work and the value-add it provides to members. Likewise, your deep comprehension of what members need from Bond will input into Bond’s strategy and membership offer. 

MAIN RESPONSIBILITIES

Member engagement and account management

• Create and implement effective strategies to engage members and keep them involved and interested in Bond’s activities and initiatives.
• Build and nurture relationships with key member audiences to better understand their needs and requirements of Bond and clearly articulate the member value proposition.
• Regularly meet members (predominantly online, but also in person) to discuss their membership and engagement opportunities.
• Ensure the contact data we hold on key member contacts is accurate.
• Coordinate the member renewals process including the communications schedule, automated reminders, reviewing fees and raising invoices.
• Work alongside the membership and marketing manager, Director of CMT and colleagues to develop and implement the member retention strategy, audience profiling work and Member Value Proposition.
• Provide regular communications and updates to member contacts using the Campaign Monitor email marketing tool.
• Contribute ideas to the improvement and development of the membership structures and systems.
• Be the first point of contact for membership queries.

Data analysis and insights

• Monitor, analyse and report on membership activity held in our CRM (Salesforce).
• Use data to understand trends and inform member engagement and service delivery.
• Work with colleagues to ensure that engagement information is logged in our CRM in an accurate and timely manner.
• Support the creation and analysis of member insight surveys.
• Work with team members to ensure that data is held in accordance with Bond’s data protection policy.

PERSON SPECIFICATION

Essential

• Demonstrable experience in a membership focused role within a membership organisation or network.
• An innate tendency and proven track record in establishing and nurturing relationships with contacts at all levels within an organisation.
• Ability to think creatively in devising strategies to engage with diverse stakeholders.
• Experience of organising and leading meetings with stakeholders.
• Experience of using data to gain customer/stakeholder insight and inform strategic decision-making.
• Excellent written and verbal communication skills, showing a high level of competence when interacting and communicating with different audiences.
• High IT and internet proficiency, including CRM systems and databases, MS Office, Word, Excel PowerPoint etc
• Ability to manage multiple tasks with competing deadlines across the team.
• Solutions-focused and problem solving “can do” attitude.
• An understanding of and commitment to the values and objectives of Bond.

Desirable

• Experience of processing membership renewals.
• Experience of using integrated CRM and e-marketing systems (ie, Campaign Monitor for Salesforce).
• Experience of sales and marketing.

BENEFITS

Bond offers a competitive salary and benefits package including:

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
• 7% pension contributions (staff pay 3.5%) ​
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
• Staff Development days
• Perk Box access
• Employee Assistance Programme
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
• Interest-free season ticket loan

HOW TO APPLY

To apply submit your CV and cover letter outlining why you are the right candidate for this role by midnight on Friday 24th May 2024.

Please note that this advert may close early if a large number of applicants are received.

BOND AND EQUAL OPPORTUNITIES

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.

In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way. 

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.

PRIVACY NOTICE FOR APPLICANTS

Our Privacy notice for applicants can be found by clicking "Apply via Website".

Engagement Officer

Home based

Salary: £27,000 per annum

Four-year fixed term contract

35 hours per week

Reporting to an Engagement Team Manager you will recruit volunteers by promoting Re-engage’s services.

develop effective relationships with new and existing referrers such as social prescribers and community link workers.

identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness.

support the wider Re-engage team in the delivery of our grant funded projects.

This role has a national UK remit and as and where the need arises.

Engagement Officer tasks and requirements:

• Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75+ who are experiencing social isolation and loneliness.
• Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
• Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times.
• Collaborating with the communications team to support the widest possible publicity for the charity’s needs through media and social media opportunities, local press, radio, TV, and online forums.
• Liaising closely with the fundraising team delivering against recruitment targets linked to grants and supporting them with persuasive proposals and grant applications, using acquired national knowledge and collecting case studies.
• Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
• Joint accountability, with colleagues, for growing the engagement of older people and the recruitment of volunteers into Re-engage's portfolio of services.
• Carrying out any other reasonable tasks assigned to you by your line manager.
• We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.

Knowledge, skills, and attributes

Essential

• Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues.
• Digital first approach with strong ability and enthusiasm about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
• Experience of working with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
• Excellent interpersonal, written, and verbal communication skills.
• Organised and methodical approach to work with strong administrative skills.
• Self-motivated, able to work remotely at pace to deadlines with minimal supervision and meet KPIs.
• A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people.

Desirable

• Experience working in a target-driven environment in community engagement or sales
• Understanding of the volunteer journey, including recruitment and engagement.
• Full driving license and own car preferred as this post may require national travel and the occasional overnight stay.

About us

We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together. These guide our day-to-day work, alongside our commitment to harnessing technology.

Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities. We also offer periodic opportunities for regional groups of staff to meet face to face to discuss and feedback on specific operations issues.

How we recruit

Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best.

We use the recruitment platform hireful. The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leaderboard of candidates. Using hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.

The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held w/c 27 May via Teams.

Benefits: Annual leave: 26 days plus bank holidays Remote working Flexible working Health: Bupa cash plan Pension Enhanced family friendly policies

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