Engagement manager jobs in muswell hill, greater london

As a Senior Employment Advisor, you will sit within the Employment & Careers team, supporting the direct delivery of our employment service by recruiting beneficiaries through outreach and supporting them to secure or progress in employment.

Reporting to Head of Employment & Careers you will be required to manage and support a varied and challenging caseload into employment by providing high quality information and guidance. You will be expected to conduct in-depth and comprehensive initial assessments in order to produce SMART and tailored action plans.

Your role will also require meaningful weekly contact with beneficiaries, conducting regular reviews of agreed actions and setting revised actions where applicable. It is imperative that you are able to demonstrate and encourage a positive mindset among beneficiaries by adopting a strengths based approach to their journey into employment.

As a Senior Employment Advisor, you will be expected to conduct employer engagement activity for the service, as well as support the delivery of job fairs and sector specific workshops. The role will also require you to ensure the service is at capacity levels by establishing and maintaining a network of referral partners and attending outreach events.

You will have at least 3 years of experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidence-based practice and working to set targets. You will be equipped with influencing and persuasion skills.

You will also be responsible for conducting caseload reviews weekly/monthly and maintaining up to date beneficiary records on our internal systems.

We seek a highly capable Membership and Office Administrator to support the work of the Society’s professional Office based at University College London.

The role will focus primarily on supporting and communicating with the Society’s extensive membership, which largely comprises practising historians in higher education and other sectors, as well as prospective members, applicants for the Society’s extensive research funding programme, and members of the public.

The role holder will report to the Membership and Programmes Manager and will also assist in the running of the Society’s research funding schemes. This is a hybrid position which supports home / remote working as the predominant model. As part of a small Office team, the post holder will in addition assist with the administration and efficient running of the Office on a daily basis. The Society offers an employer contributor pension of 12% and a friendly, supportive and highly professional working environment.

The Royal Historical Society is the UK’s foremost learned society and membership organisation for the support and promotion of historians and historical research and teaching in higher education and related sectors.

As a registered charity, founded in 1868 and now with more than 6,500 Fellows and Members, the Society champions the discipline of history within higher education and well beyond. Our remit is to support historians of all kinds to undertake and encourage historical research and understanding; to advocate for history and its practitioners; to represent history as a discipline and historians as a group; and to promote greater equality and representation within historical practice.

Role: Senior Partnerships Manager - Corporate

Location: Flexible working with a mixture of remote working and office based at Solar

House, 3rd Floor, 1-9 Romford Rd, London, E15 4LJ or home-based for the right candidate

Hours: 37.5 hours per week (part time hours will also be considered) 

Salary: £41,500 - £47,949 per annum depending on experience 

Closing date: Tuesday 26 August - 9am

Interviews to be held on an as and when basis and we encourage early applications to avoid disappointment 

There is a school attendance crisis with 1 in 5 children missing more than 10% of their schooling each year. This figure has doubled since the pandemic. They are missing weeks, months, even years of their education, severely affecting their future life chances.

School-Home Support looks beyond the classroom to tackle the underlying causes of school absence and get children back to school, ready to learn. Whatever it takes. 

We require increased funding to help tackle this national crisis and are recruiting to this senior fundraising role to help fund our new strategy. This is a fantastic chance to join our passionate, committed team and make your mark on one of the education challenges of a generation.

You

You will be a passionate communicator with a proven track record of inspiring organisations to support the charities you have represented. You will be confident in approaching and speaking with individuals at all levels in a business, understanding motivations and providing opportunities for them to deliver real impact to the families we support. You will be an inspirational team leader and relish the opportunity of working collaboratively to deliver against targets.

You’ll have previous experience of:

• Achieving income targets

• Successfully identifying and developing new funder relationships

• Motivating, inspiring and leading a team

We will aim to conduct interviews in person as far as possible. We may need to hold second

interviews, and you will be informed of this following the initial interview.

We are committed to maximising staff wellbeing and creating an inclusive, safe

environment where everyone feels comfortable bringing their authentic selves to work.

To find out more about our current initiatives and offerings, please view our EDI &

Wellbeing initiatives document.

As an employer we offer:

● Generous annual leave entitlement

● Comprehensive employee wellbeing programme

● Employee assistance programme

● Life assurance

● Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the

community.

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the

welfare of children and is committed to ensuring that our safeguarding practice reflects

statutory responsibilities, government guidance and complies with best practice. Our

safeguarding policy recognises that the welfare and interests of children are paramount in all

circumstances. All roles at SHS are subject to an Enhanced DBS Check.

Are you looking for a purpose-driven role where your work directly transforms young lives? MCR Pathways is seeking a Programme Manager for our relationship-based mentoring programme in Hertfordshire and West London. We are a life-changing mentoring charity dedicated to supporting young people who have faced an unfair start in life, helping them overcome barriers and achieve their full potential.

About the role

As  Programme Manager, you'll manage, advise and support our  Pathways Coordinators in schools and other partner organisations. Your main goal is to make sure our programme is fully integrated and highly effective in schools and with partners across Hertfordshire and West London.  Although the role is remote it involves a significant amount of travel around Hertfordshire and West London so the successful candidate will need to be based within reasonable driving distance of these areas.

Key responsibilities:

• Provide support, development, training, management and motivation to MCR staff in schools and other partner organisations

• Support school integration of the programme and a consistently high quality standard of programme delivery

• Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders

• Provide analysis of programme performance, impact and development

About you

• Experience of developing and effectively managing teams and programmes

• Self-motivated and skilled at motivating others

• Experience of or strong interest in working or volunteering in the third sector

• Experience of working within or in collaboration with secondary schools

• Excellent communication and presentation skills

• Attention to detail and ability to prioritise

• Experience of coordinating and analysing qualitative and quantitative data

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007.  We currently support over 7,800 young people across the UK who’ve had an unfair start in life, through our community of mentors, donors, staff, and partners. They are united by a shared belief: that every young person deserves someone to help them find their way. We believe in the power of mentoring and that a single connection can change a life.

We connect young people with volunteer mentors who offer support, encouragement and a listening ear. The aim is to empower young people to define their own ambitions, supporting them from aspiration to achievement. It’s more than academic success; it’s about instilling belief, resilience and the chance to thrive.

Mentoring is at the heart of what we do, but not all we do. We create opportunities like career tasters, job shadowing, and work experience helping young people access networks and pathways they might not otherwise reach. We support them into further and higher education, apprenticeships and employment and fulfilling careers helping them live their best life.

MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Epic at a Glance:

At Epic, we strive to build a world where children and youth - no matter their race, gender, sexual orientation or place of birth - have access to a future full of promise and opportunity. We are a global foundation backing groundbreaking non-profits around the world - the changemakers and innovators that are transforming the lives of children and youth and protecting our planet for generations to come. 

Groundbreaking charities often struggle to secure smart money to drive impact. Donors want to give more, but are held back because they lack trust, time, and knowledge. Epic bridges the gap between the social entrepreneurs forging solutions to today’s pressing challenges, and the individuals and businesses who want to pool their resources to drive positive change. We curate and monitor highly-vetted portfolios of organisations that we back in order to foster lasting change. We operate strictly on a pro bono basis: 100% of donations received go directly to the organizations in our portfolio. 

Now in our 10th year, we have mobilised over $91 million and supported 57 organizations in 11 countries across 4 continents, since 2015. In the UK, we raise between US$2-2.5 million annually, and there is potential and aspiration to grow this to US$3 million by the end of 2027.

Summary of the position

Epic is looking for a Development Manager to support the activities of the UK Development Team to help us ‘make giving the norm’.

The Development Manager will work with the UK Director in our small team in the UK, as well as working closely with colleagues in Paris and Brussels. 

This position offers candidates the opportunity to develop their skills across a range of fundraising disciplines including corporate fundraising, major donor engagement, events, and philanthropy. 

This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to show demonstrable flexibility, adaptability, and the ability to take ownership and work independently.

Epic offers an enriching and supportive work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.

Key Responsibilities :

With support from the UK Director, the Development Manager will work collaboratively with the Director and wider UK team and Development colleagues in Paris and Brussels to execute the fundraising strategy in the UK. The Development Manager is a key role in a small team, and will contribute new ideas, networks and results to help us meet our income targets and therefore create more positive impact for children and young people globally. More specifically, the key responsibilities of this role are outlined below.

1. Business Development (65%)

• Lead prospect research and outreach efforts to expand Epic’s prospect donor pool in the UK: monitor the fundraising ecosystem, conduct in-depth prospect research and engage in proactive outreach campaigns through LinkedIn, emailing, digital networking and in-person events. This will include attending early morning and evening events as required.
• Set conversion objectives and support conversion from leads to donations
• Identify and secure lead opportunities within networks and events
• Pitch Epic and its various Giving Solutions to potential donors, and build tailored proposals when needed
• Maintain high discipline and consistency in follow-up with leads and donors: use Epic’s CRM to build a consistent pipeline of prospects, as well as maintaining the database with accurate and up to date donor information
• Evaluate and monitor the return on investment (ROI) of events and fundraising campaigns
• Prepare compelling fundraising communications, materials and presentations for donor meetings and events

2. Nurturing & engaging the UK Community (20%)

• Contribute to Epic’s engagement strategy for current donors to ensure an 80% renewal rate
• Maintain regular touchpoints with a subgroup of donors through activities such as sharing monitoring reports, organising project visits and volunteering opportunities in the UK, and scheduling regular calls and face to face meetings. 
• Act as the main point of contact for a subset of donors and answer their enquiries in a timely manner
• Craft and manage engagement opportunities such as UK events and webinars, including drinks, talks, breakfast events, and provide support to the organisation for the annual gala nights. Support will be provided for certain events by our in-house dedicated Events team.

3. Fundraising-related administration (15%)

• Manage donor-related administrative tasks, such as regular use of Epic’s CRM (Salesforce), donation forms, meeting preparation, minutes (where applicable), and 
• Process all donations, using Salesforce and related donation platforms, in a timely manner each month
• Liaise with international fund vehicles, such as Myriad USA, to ensure all international donation commitments are fulfilled. 

Position Requirements :

• Candidate must have the right to work in the United Kingdom
• Excellent level of English (both spoken and written) required
• Proficiency in French (written and spoken) highly desirable 
• A minimum of 5 years’ experience in a sales, fundraising or business development role, with demonstrable experience of securing 5- and 6-figure gifts
• Experience within the charity sector is desirable but not required
• Experience using software packages such as Google Suite, Microsoft Office, Canva and other applications
• Excellent communication and interpersonal skills
• Commitment to attend external events (including evening events) and comfortable networking with a variety of people across different communities
• Experience with a CRM is required and preferably some experience of using Salesforce 
• Strong self-discipline and project management skills
• Excellent organisational skills and a strong eye for detail

The Epic UK team is a small but dedicated team. The role requires flexibility and a start-up attitude. This is a full time, permanent position, based in the London office with the opportunity for two remote working days each week. This role reports to the UK Director and will involve closely working with Epic’s global development team, as well as with the Engagement, Programs, Marketing and Communications, and Operations teams.

Contract Details

• Position based in central London (Mayfair), UK (with option to work from home 2 days per week).
• Contract type: Permanent, full-time
• Salary range: £35,000-£40,000 gross annual (depending on experience) 
• Start date: As soon as possible but within 3 months of the offer

Employee Benefits 

• Flexible Work Arrangements: Up to 2 days remote working per week.
• 5 weeks (25 days) of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year. 
• Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents. 
• Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions.
• £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
• Epic subsidizes 50% of the cost of weekly, monthly, or annual local transportation passes (London Underground and London Buses).
• A monthly tax-free homeworking contribution in the amount of £26 per month for all eligible staff on a permanent contract and who have successfully completed their trial period.
• Workplace Amenities: Access to modern workplace amenities: onsite kitchen and snacks, and recreational facilities.

How to Apply: 

Please use charityJob to submit a copy of your CV and a cover letter to Lisa Robinson. Applications without a cover letter will not be considered. 

Epic is dedicated to ensuring equal opportunities in employment. We hire based on merit, and all candidates will be considered for employment regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. At Epic, we seek individuals who share our passion for what we do, bringing diverse backgrounds, perspectives, and experiences to collectively make a positive impact.

If you require any assistance with your application or preparation for an interview for one of our job openings, please contact Lisa Robinson via the application process. We are committed to ensuring you have a positive and comfortable experience.

Application and interview steps: 

Our recruitment process is designed to be fair, efficient, and respectful of your time. After an initial 20-minute screening call to review and confirm eligibility criteria, shortlisted candidates will go through the following stages:

1. First Interview – with a member of the Development team
2. Case Study – to assess role-specific skills and approach
3. HR Interview – to discuss values, motivation, and team fit
4. Second Interview – with a member of the Development team
5. Final meeting – with the CEO

Please note that reference checks will be conducted before confirming any job offer.

DPP is recruiting a Fundraising Manager to lead on major donor and regular giving, as well as organise events. This is a new role within our team and would be well-suited to a fundraiser that is looking for a new challenge and to bring their experience and ideas to a small, passionate team. 

Job Title:  Head of Policy and Engagement

Location:  London, (The Foundry, Vauxhall) 

Type: Permanent, hybrid

Hours: 4 days/28 hours a week 

Salary: £50k pa (FTE) 

About Equally Ours 

Equally Ours (previously the Equality and Diversity Forum) is a UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives.

Through our members and networks, Equally Ours joins up research, policy and communications to shift public opinion and policy in positive and powerful ways. This is an exciting and pivotal time for us. At the end of 2022, we launched a 10-year strategy, 'Together for social justice', which sets out our bold agenda to increase equality and strengthen rights at scale.  

We are a voluntary membership organisation dedicated to supporting networks, communities and grassroots groups across the UK to influence public policy and decision-making processes.

This important new role aims to support London-based members and our wider networks in shaping meaningful, structural public policy changes that address climate action, social justice, and economic opportunity. This role will work at the intersection of national and London government agendas, ensuring that the diverse experiences of Londoners shape a more socially just London and the UK that protect and advances people's equality and human rights. 

Role Overview 

We are seeking a Head of Policy and Community Engagement to lead our policy advocacy and community engagement initiatives. This role is crucial in helping our members develop a collective voice, influence policy at both local and national levels, and drive long-lasting, systemic change. The successful candidate will work closely with London-based members and grassroots organisations, convening and facilitating opportunities to develop a unified and impactful voice and advocate for systemic change on key issues such as climate justice and resilience, employment inequality and economic inclusion, particularly in the context of public sector investment and the green economy. They will have a passion for human rights, equality and social justice, and strong policy advocacy and stakeholder engagement experience. 

Key Responsibilities 

Policy Advocacy & Engagement 

• Support Member Voice: Facilitate opportunities for our members (and their networks) to develop a unified and impactful voice on key policy issues.

• Drive structural change: Advocate for systemic, rather than piecemeal, policy reform on issues relating to climate action, law and economic opportunity.

• Policy research & analysis: synthesize research data, commission research, and stay informed on the priorities of national government, Greater London Authority and local borough councils, as well as those of funders, to provide members with strategic analysis and support in developing and influencing policy. 

• Focus on intersectionality: Promote the adoption of an intersectional, pan-equality, and human rights-based framework in policy areas such as the equality and human rights legal framework, climate justice and social investment. 

Community & Network Development 

• Develop and strengthen membership model: Lead efforts to develop and adapt our membership and engagement model, ensuring it remains responsive to the evolving needs of our London network and the wider movement.

• Equip grassroots groups: Work closely with grassroots organisations to build their capacity and influence on key issues, supporting them to engage directly with policymakers and participate meaningfully in policy debates.

• Promote collaboration and capacity building: Promote collaboration among members, encouraging the sharing of best practice, strengthening their collective voice, and enhancing their effectiveness in advocating for their communities. 

Strategic Initiatives & emerging trends 

• Horizon scanning and trend analysis: Monitor emerging trends in the climate, social justice, and community development sectors, ensuring strategies are adapted to address these developments.

• Network expansion: Identify opportunities to grow our network and extend our reach, ensuring more grassroots organisations are empowered to engage with policy agendas and drive systemic change. 

What skills and experiences we’re looking for: 

• Strong policy expertise: demonstrable experience of analysing evidence from a range of sources (lived experience, think tank and academic reports,) and working collaboratively with communities to identify the root causes of inequality and create policy solutions. Ideally in one or more of the areas of climate justice, economic opportunity, and social inclusion. 

• Community Engagement: Experience of working with grassroots organisations and local communities, with a focus on building capacity and amplifying their voices at local borough, London and UK government levels. 

• Advocacy Skills:

• Strong understanding and demonstrable experience of public policy change processes at the intersection of UK and London government agendas

• Proven ability to develop, lead, implement and monitor influencing strategies that drive systemic change 

• Strategic Thinking: Ability to think creatively and strategically about developing engagement models and responding to emerging trends in social and environmental justice movements. 

• Commitment: commitment to and a sound understanding of how to apply equality, intersectionality and human rights principles to public policy development, and the credibility to build trust with communities. 

• Network Building: Demonstrable experience in growing and supporting membership networks or coalitions, ideally in the voluntary or charity sector. 

• Emotional intelligence: High levels of emotional intelligence and resilience, including the understanding and ability to manage how lived experience of our privilege and inequality can impact in the workplace for yourself, colleagues and external stakeholders. 

• Managing staff: Experience managing at least one staff member, providing both task centered and pastoral support. The ability to hold and manage difficult feelings and conversations with tact and sensitivity. 

• Anti-racism: Commitment to embed anti-racism across all aspects of our work.

Desirable: 

• Experience of commissioning different types of research 

• Experience of working with impact monitoring and evaluation frameworks, for example theory of change methodology. 

An exceptional opportunity to work with a passionate volunteer-led organisation and help shape the future of a remarkable industrial heritage site. Kempton Steam Museum, operated by Kempton Great Engines Trust, is home to the world's largest operational triple-expansion steam engine, which supplied water to much of London until 1980. Our project, Kempton: Clean Water for Life - reaching a wider audience, is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we aim to transform Kempton Steam Museum’s engagement with visitors and the local community, while enhancing support for volunteers and care of collections. Three new part-time staff roles are being created to focus on volunteering, collections and managing the project.

The part-time Museum Operations and Project Manager will manage day-to-day operations and oversee delivery of the project initiatives. We will also be recruiting a Curatorial Officer (one day per week) and a Volunteer Coordinator (two days per week).

The key responsibilities of the Museum Operations and Project Manager include overseeing daily operations in particular to build capacity, in collaboration with the Operations Committee, and developing operational policies and procedures; planning, executing and monitoring all aspects of the Heritage Fund project; line managing the Volunteer Coordinator and fostering a positive and collaborative working environment between staff and volunteers; line managing the Curatorial Assistant to ensure that collections are looked after and documented in line with best practice; working with the Curatorial Assistant and trustees to achieve Accreditation by August 2026; and managing the external consultants who will be carrying out audience development work and developing learning materials.

We are looking for a Digital Engagement Officer to lead the planning and delivery of high-impact digital communications, with a strong emphasis on email marketing.

In this role, you will play a key part in deepening supporter engagement across both financial and non-financial touchpoints, helping to build a stronger connection to Battersea’s mission and values. Your work will directly contribute to increasing return on investment and enhancing customer lifetime value.

Our Marketing & Communications Team

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

Digital team

Within the Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising - all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th August 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First round: w/c 18th August 2025. Second round: to be confirmed

For full details, please download the recruitment pack from our careers website.

The Vacancy

Job Title: Policy Manager

Location: London/Hybrid

Salary: £43,294.95 per annum

Weekly Hours: 35

Reference: YMC1130049

There’s a new opportunity for a strategic thinker with a passion for influencing public policy and making a real difference in young people’s lives.  YMCA England & Wales is looking for a Policy Manager to play a pivotal role in shaping the future for communities across the country.

As the largest and oldest youth charity in the world, YMCA is a dynamic federation committed to supporting young people in mind, body, and spirit. In this exciting and influential role, you’ll lead our policy function – ensuring YMCA's voice is heard across Westminster, Whitehall, and beyond.

About the Role

Reporting to the Head of Policy, Campaigns & Research, the Policy Manager will drive our engagement with government, policymakers, and stakeholders by crafting evidence-based positions that reflect the needs of the YMCA movement and the young people we serve.

You will be responsible for monitoring emerging policy developments, preparing responses to government announcements, and producing high-quality briefings and reports for internal and external stakeholders. You’ll work closely with local YMCAs to ensure our positions are grounded in lived experience and reflect the realities faced by communities across England and Wales.

This is an exciting opportunity to shape public discourse, build influential relationships, and help us champion the issues that matter most – from youth homelessness and mental health to employment and education.

Key Responsibilities

• Lead the development of YMCA’s public policy positions using robust research and insights.
• Monitor, analyse, and respond to government announcements, select committee work, and policy shifts.
• Produce briefings and reports for the Chief Executive, Board of Trustees, and senior leaders.
• Develop strong relationships with government departments, civil servants, and coalition partners.
• Collaborate with local YMCAs to ensure grassroots experiences inform national policy.
• Amplify the voice of young people in all areas of policy development.
• Support and work closely with colleagues across the Policy, Communications & International (PCI) team.

About You

You are a confident communicator with a deep understanding of the UK policy landscape and experience influencing public policy at a senior level. You bring strategic insight, exceptional analytical skills, and the ability to turn complex information into clear, impactful messages.

You’ll have:

• Proven experience in a policy role, ideally in the charity or public sector.
• Strong political awareness and understanding of policy-making processes.
• Excellent written and verbal communication skills, including experience producing briefings and reports for senior audiences.
• The ability to build collaborative relationships across a wide range of stakeholders.
• A passion for social justice and a commitment to YMCA’s mission and values.

Why Join Us?

At YMCA England & Wales, you’ll be part of a supportive, inclusive organisation making a tangible impact. You’ll help drive real change for young people and communities, working in a role that offers purpose, flexibility, and professional development.  If you're interested please do not delay, due to recent high volume of applications we may have to close the application window earlier than 24th August.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Do you thrive on making governance meaningful, not just procedural? Could you help a national charity embed best practice while ensuring every voice is heard?

We’re recruiting a Governance Manager for a leading national charity in the adult social care sector. This is your opportunity to shape governance at the highest level, influence decision-making, and ensure robust systems underpin life-changing work.

This is a remote role with National travel. You must be able to travel to Watford, St Albans, Gloucester, West Midlands & North Yorkshire. This would be no more than four times a quarter. 
  
Why You’ll Love This Role As Governance Manager, you’ll:

• Work closely with the Chief Executive, Chair, and Board of Trustees to ensure strong governance and compliance.
• Oversee board and committee meetings, from agendas to high-quality minutes.
• Lead the charity’s policy framework and ensure all policies are legally compliant and clearly communicated.
• Have oversight of major programmes/projects, ensuring performance reporting aligns with strategic priorities.
• Manage and develop a small, dedicated team.
• Play a central role in family and member engagement, ensuring stakeholders’ voices are heard and acted upon.

You’ll be part of a values-driven, collaborative culture where your expertise will have real impact — and where you’ll be supported to develop and grow.

What You’ll Bring We’re looking for a Governance Manager who can:

• Demonstrate strong understanding of governance, compliance, and charity regulation.
• Confidently support and engage senior stakeholders, including Trustees.
• Write clear, professional reports and take accurate minutes at a senior level.
• Organise multiple priorities and meet deadlines with ease.
• Bring experience of project or programme oversight.

Desirable:

• PRINCE2 or equivalent project management qualification.
• Experience working with membership models.

About the Organisation Our client is a respected national charity, committed to supporting adults with care needs, their families, and communities. Their mission is simple: to empower people to live fulfilling lives. They operate in line with the Charity Commission Code of Governance and NCVO’s ethical principles.

Inclusion Statement We welcome applications from people of all backgrounds, identities, and experiences. We are committed to building a diverse and inclusive workplace where everyone can thrive. If you need adjustments at any stage of the recruitment process, please let us know.

Apply Now If you’re ready to bring your governance expertise to a role where it really matters — don’t delay in applying. Shortlisting may close early if we receive strong applications.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About SOFT UK

SOFT UK is a national charity supporting families affected by Trisomy 13 (Patau syndrome) and Trisomy 18 (Edwards syndrome). We provide emotional support, information, advocacy, and community connections to ensure no family faces this journey alone.

Purpose of the Role

The Regional Engagement Officer (REO) for Northern Ireland will build and strengthen SOFT UK’s presence in the region. This includes supporting families, developing local community networks, enhancing relationships with healthcare professionals, and coordinating volunteer and fundraising activities to reduce isolation and improve support access for families affected by Trisomy 13 and 18.

Key Responsibilities

1. Community Engagement and Support

• Build meaningful relationships with families affected by Trisomy 13 and 18 across Northern Ireland.
• Develop and facilitate local support meetings, coffee mornings, and family gatherings.
• Provide emotional support, signposting, and information in line with SOFT UK’s values and safeguarding policies.

2. Volunteer Support

• Identify, recruit, and train new volunteers within the region.
• Provide ongoing guidance, resources, and encouragement to existing volunteers to strengthen their impact.

3. Healthcare Professional Engagement

• Develop and maintain relationships with regional healthcare providers to increase awareness of SOFT UK’s services.
• Encourage and facilitate referrals of families to SOFT UK by healthcare professionals.
• Share resources and information to improve understanding of Trisomy 13 and 18 among professionals.

4. Event Coordination

• Organise and deliver regional events such as awareness campaigns, remembrance gatherings, and local fundraising events.
• Support national SOFT UK events by promoting and representing the charity locally.

5. Fundraising and Awareness

• Assist with regional fundraising activities by promoting events, supporting local fundraisers, and identifying new funding opportunities.
• Raise awareness of SOFT UK’s mission through local networks, media, and community engagement.

6. Administration and Reporting

• Maintain accurate records of activities, contacts, and outcomes to report impact effectively.
• Work collaboratively with the national SOFT UK team, contributing to meetings, strategic development, and evaluation.

Person Specification

Essential:

• Proven experience in community engagement, outreach, or support roles.
• Strong interpersonal and communication skills, with empathy and understanding for families experiencing complex medical and bereavement journeys.
• Ability to work independently and organise time effectively.
• Experience in planning and delivering community events.
• Confidence in engaging with healthcare professionals and external stakeholders.
• Basic IT skills, including email, social media, and Microsoft Office.
• Commitment to SOFT UK’s mission and values.
• Willingness to travel regionally and work flexible hours where required (some evening or weekend meetings).

Desirable:

• Experience working within the charity or health support sector.
• Knowledge of the healthcare and perinatal loss support systems within Northern Ireland.

Additional Information

This role requires occasional travel across Northern Ireland. Mileage and travel expenses will be reimbursed in line with SOFT UK policies. The postholder will be expected to work from home and maintain confidentiality, safeguarding, and data protection standards at all times.

Interagency work

· Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.

· Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.

· Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.

· Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met.

· Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.

· Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.

· Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.

· Be flexible and willing to work in all types of environments.

Case management

· Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.

· Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.

· Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

· Attend monthly case management meeting with the Service Manager .

· Attend clinical supervision.

· Take appropriate steps to protect where there is an imminent risk to another person.

Recording and administration

· Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements.

· To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.

· Weekly maintenance and accurate and secure audit trail of all relevant communication.

· Comply with the data protection and information sharing protocols that Drive has agreed to.

Direct work with service users

· Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project

· Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour

· Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.

· To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others

· Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.

· Develop strategies that will disrupt the continued risk posed by service users

· Undertake assessment of risk, needs and attitudes to inform the individual

service user’s intervention plan

· Ensure that risk assessment and risk management procedures are followed at all times.

· Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.

· Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.

· The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children.

General

· Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.

· Represent the service at local events; deliver training and presentations as required.

· Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.

· Be confident to evidence reflective practice in all aspects of work, sharing learning and

· Be committed to reviewing individual and team practice and undertake regular training.

· Act with integrity and respect when interacting with service users, employees, agencies and individuals.

· Competent in defensible decision making, recording and being held accountable

· Show initiative in tackling issues within the service and in relation to other agencies.

· Act as a champion for the implementation of the pilot programme in your area

· Hold a full driving license, have access to a car and be able to travel across the pilot area as required.

· Partake in evening and weekend work as required.

Job title: Professional Communities Manager

Reporting to: Director of Membership

Line Manager Responsibility for: Professional Communities Co-ordinator

Location: This is a remote UK-based role with regular travel to CST’s national and regional events, mainly in Birmingham and London. Candidates within reasonable travel distance to these locations are preferred.

Salary: £41,603 - £45,470 a year.

Pension: We offer a workplace pension and life assurance scheme. CST makes contributions equivalent to 10% of your gross salary.

Annual leave: Initially 25 days annual leave plus bank holidays, with an additional two days leave after three years’ service.

Working hours: Full-time 37.5 hours.

Application Closing Date: Wednesday 27th August 2025, 12 noon.

Interview Date: First stage interviews will be conducted on Tuesday 9th September 2025, second stage interviews will be conducted on Thursday 11th September 2025.

Job overview

The Professional Communities Manager leads the development, content curation, and operational delivery of CST’s 11 Professional Communities. These networks, events, and forums are a core benefit of CST membership and are provided free of charge to members.

This is a proactive, member-focused role that blends operational excellence with strategic content oversight. The postholder will work directly with community chairs, subject experts, community supporters, CST platinum partners and members to ensure that all communities are vibrant, professionally hosted, and deliver high-quality, relevant content.

The role also plays a key part in ensuring a joined-up approach to content across CST’s full range of activities, working closely with the professional learning and conference teams and partnerships to ensure alignment and maximise value for members.

Key responsibilities

 Strategic Development and Continuous Improvement

• Develop and implement strategic plans to strengthen the value, engagement, and content of CST Professional Communities.
• Set clear objectives and KPIs to monitor success and drive continuous improvement of community services.
• Regularly evaluate community activity, identifying ways to increase engagement, relevance, and impact for members.

Community Content Curation and Management

• Oversee the quality, consistency, and relevance of content across all 11 Professional Communities, ensuring alignment with member priorities and organisational objectives.
• Work in partnership with community chairs, subject experts, community supporters and CST’s platinum partnerships to proactively commission, curate, and quality-assure community content (e.g., webinars, blogs, resources, discussions).
• Work closely with the professional learning and conference teams to ensure a joined-up, coherent approach to content across CST activity, avoiding duplication and enhancing overall member value.
• Identify content gaps and work creatively, including drawing upon resources and contacts within the policy and partnership team to address them, ensuring a balanced and evolving programme across the communities.

Community Engagement and Facilitation

• Lead and facilitate virtual and in-person community events, ensuring professional delivery and high-quality member interaction.
• Support and brief speakers, chairs, and contributors to ensure a consistently excellent experience for members.
• Actively promote member engagement through community platforms and other channels, driving participation and interaction.

 Stakeholder Relationships

• Build and maintain strong relationships with CST members, community chairs, speakers, and supporters.
• Collaborate with internal colleagues across membership, communications, professional learning, policy, and conference teams to maximise the impact of community activities.
• Manage relationships with sponsors where appropriate, ensuring alignment with CST values.

Digital Platform and Event Management

• Oversee the effective use of digital and platforms (including CiviCRM and Hivebrite,) to host communities, deliver events, and share content.
• Manage operational aspects of events and online communities, ensuring smooth logistics and excellent user experience.

Data, Insight, and Reporting

• Monitor and report on community engagement, content performance, and member feedback, using data to guide improvements.
• Lead the ongoing development of data processes for the communities, ensuring accurate insights are captured and shared.

Team Leadership and Development

• Manage, develop, and support the Professional Communities Coordinator, fostering a collaborative, high-performing culture.
• Encourage learning and development across the team to ensure consistently excellent member service.

Adaptability and Wider Contribution

• Contribute to broader membership engagement strategies and initiatives.
• Undertake any other duties as required by the Director of Membership to support CST’s mission