Engagement officer jobs

Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)

About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.

Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.

Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.

Key Responsibilities

Service Delivery & Team Leadership

• Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
• Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
• Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
• Prepare performance reports and contribute to governance/board-level reporting as required.

Data-Driven Performance & Continuous Improvement

• Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
• Embed a culture of evidence-based decision-making across the team.
• Support the development and delivery of service transformation and digital innovation projects.

Customer Focus & Tenancy Sustainment

• Ensure services are inclusive, accessible, and responsive to diverse resident needs.
• Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
• Lead or support the development and annual review of tenancy management policies and processes.
• Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.

Neighbourhood & Estate Management

• Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
• Promote community cohesion through resident engagement initiatives, events, and partnership projects.
• Identify opportunities to leverage social value and external funding for community-benefit projects.

Compliance & Risk

• Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
• Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
• Maintain operational risk registers and contribute to business-continuity planning.

Budget & Resource Management

• Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.

Corporate & Collaborative Working

• Actively contribute to organisation-wide objectives as part of the wider management team.
• Break down silos, share best practice, and foster a “one-team” culture.

Leadership Expectations

• Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
• Champion equality, diversity, inclusion, and belonging in all areas of work.
• Role-model resilience, accountability, and a solutions-focused approach.
• Coach and develop team members, building capability and future leadership talent.

Director of Fundraising Development

We have an exciting and rewarding opportunity for a Director of Development to join the Senior Leadership Team.

The Director of Development is a key member of the Senior Leadership Team (SLT) and provides strategic and operational leadership across all fundraising and income generation activities.

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: Director of Development

Location: London/Hybrid (two days worked from the office or at external events per week and two days from home)

Hours: Part-Time, 4 days per week, 28 hours per week

Salary: £60,000 pro rata (£48,000 for 28 hours)

Duration: Fixed-term (12 months with possibility to extend)

Start date: March-April 2026

Closing Date: 7 January 2025

Interviews: Starting from the week commencing 12 January 2026

The Role

The Director of Development is responsible for leading a dedicated Development team to secure sustainable income from corporates, trusts and foundations, high-net-worth individuals, events, and statutory bodies.

You will collaborate with the SLT colleagues and the Board’s Development Committee to drive income growth, strengthen relationships with key supporters, and ensure the organisation’s fundraising strategies align with the organisations mission, values, and long-term objectives.

The role combines strategic oversight with hands-on leadership of a high-performing team, ensuring fundraising systems, processes, and reporting are effective, accurate, and aligned with best practices.

Main duties and responsibilities include:

· Strategic Leadership of Development

· Team Leadership and Management

· Major Donor, Corporate and Trusts Management

· Systems, Processes and Reporting

· External Engagement and Profile Raising

About You

We are looking for someone with strong interpersonal, relationship-building, and presentation skills and the ability to engage and inspire diverse audiences.

You will have:

· Demonstrated commitment to the charity’s mission, vision, and values.

· Extensive experience in a senior fundraising or development role with a proven record of securing significant corporate, trust, foundation, or major donor partnerships.

· Experience leading and managing a fundraising or development team, including performance management and professional development.

· Proven track record in managing fundraising income budgets, forecasting, and planning.

· Experience of working with senior stakeholders and trustees to secure funding and support.

· Experience managing fundraising systems and reporting processes, including Salesforce.

· Demonstrable success in achieving challenging fundraising targets.

· Experience working in the charity or education sectors, including integrating programme impact into fundraising.

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

· Great holiday entitlement

· Training including degree-level qualifications

· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%

· Free eye tests and £20 off glasses

· Interest-free travel season ticket loans

· Interest-free bike loans under the “Cycle to Work Scheme”

· Interest-free Loans to assist employees with welfare or financial hardship

· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing

· Regular all staff wellbeing sessions with external wellbeing experts

· Reservist friendly employer - Bronze award

· Laptop and mobile phone

Other areas of experience may include Director of Development, Development Director, Director, Fundraising Director, Director of Fundraising, Trusts, Foundations, Major Donor, Corporate, Fundraiser, Fundraising, Head of Fundraising, Income, Director of Fundraising and Development.

Please note this role is being advertised by NFP People on behalf of our client.

Community Fundraiser - London​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.​

Key Responsibilities: ​​​

• Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.​​

​For this role, the successful candidate must live in the London area.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 04th January 2026

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Exciting Opportunity

Fixed Term until the end of January 2027

Regional Manager, North East & Cumbria (0.8 FTE)

We are pleased to offer a fixed-term opportunity within the Lloyds Bank Foundation due to the current Regional Manager taking a secondment.

This is a part-time (4 days per week) position, working from home, with regular travel across North East & Cumbria and to London. The post holder must live in the North East or Cumbria.

About the Role

Are you passionate about supporting local charities and driving community-led change? The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.

As Manager for North East & Cumbria, you’ll:

• Build trusted relationships with local charities, helping them grow stronger and more resilient.
• Support organisations to identify and overcome challenges, connecting them with resources and opportunities.
• Champion community-led change and ensure our work is shaped by the communities we serve.
• Collaborate with partners, stakeholders, and colleagues to maximise the impact of our investments.

About you

You’ll have extensive knowledge of the voluntary sector, experience supporting local charities, and excellent relationship-building and organisational skills. You’ll be proactive, collaborative, and comfortable navigating change.

You’ll be responsible for managing a portfolio of relationships with charitable partners and collaborating with other charities.You will support our charity partners in becoming more resilient and stronger, enabling them to thrive beyond the duration of their relationship with us.  You will do this by building trusted relationships with them, supporting them to identify their most pressing organisational challenges; and help them overcome the challenges by building the knowledge, skills and capabilities of staff and trustees.  You will work with charities, CICs, and partnerships to identify the most appropriate form of support to respond to the identified priorities.  Further information about LBFEW and our approach to supporting charity partners can be found on our website under the 'Development' section. 

You’ll be the face of the Foundation in the area, able to build strong and trusting relationships and be an advocate for community organisations across the patch. You’ll have a good understanding of the operating environment in the North East & Cumbria with well-established networks across the patch. You will also play a pivotal role in sharing learning, intelligence and insights to ensure the Foundations’ strategy development, delivery and relationship with the Lloyds Banking Group considers regional needs and the operating context of our funded partners.

If you have experience working with or in the voluntary, community or social enterprise sector and are creative, adaptable, resilient, flexible in your approach, keen to learn and hungry for change, then this could be the role for you! 

About the Foundation

We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with local charities and community-led organisations, connecting people, and providing money and resources so that communities can thrive. 

This is an exciting time to join Lloyds Bank Foundation. We are coming to the end of our strategy period and, under the leadership of a new CEO, we are developing and rolling out our new strategy, brand and values. We believe this will enable us to turbocharge our work, allowing us to have an even bigger impact to create social change and cohesion and ensuring people in England and Wales are in a good place.

We encourage applications from all sections of our diverse community, irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. We want an inclusive organisation that reflects our community and where everyone feels empowered to bring their authentic selves to work. We believe our organisation will be a better, more creative and innovative place to work if we can harness the benefit of different perspectives.

The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you need any adjustments such as our application form in an accessible format such as a Word document, or for any part of the recruitment process, please email us in confidence to discuss this.

How to Apply

· Closing date: 23:59  on 18 December 2025

· 1st Interview (Newcastle, venue to be confirmed) 13th January 2026

· 2nd Interview (online) 19th January 2026

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.

About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.

What You’ll Do:

• Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
• Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
• Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
• Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
• Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
• Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.

About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.

Essential Skills & Experience:

• Strong communication skills with a track record of supporting individuals facing health challenges.
• A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
• Ability to work effectively both as part of a team and independently.
• A flexible and adaptive approach to meet the needs of our clients.

Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.

What We Offer:

• 27 days of annual leave (pro rata), plus bank holidays.
• Pension scheme with a competitive employer match.
• Hybrid working options considered (after completion of Probation Period) to support work-life balance.
• Access to the Employee Assistance Programme for mental, financial, and physical well-being support.

Are you an organised, proactive administrator with a passion for supporting effective operations in a fast-paced international environment? The ITF is seeking an Office Operations Admin to ensure the smooth running of daily functions across the Asia Pacific office.

About the Role

As Office Operations Admin, you will play a central role in maintaining the smooth functioning of the Asia Pacific office. You will support a wide range of operational activities including HR processes, financial administration, travel and meeting logistics, record keeping, and office systems.

You will work closely with the Regional Operations Officer and wider team to ensure that administrative processes are efficient, accurate and compliant with ITF standards. This includes supporting internal communications, coordinating office resources, and helping implement operational improvements.

The role is varied and fast paced, requiring flexibility, professional judgement and a proactive approach to problem solving. Your work will directly support colleagues across the region and contribute to the effective delivery of ITF programmes.

Key responsibilities include:

• Coordinating travel, logistics, accommodation and meeting arrangements.
• Managing routine HR administration and maintaining personnel records.
• Supporting finance processes including invoice tracking and expenses.
• Maintaining digital and paper filing systems accurately.
• Acting as first point of contact for routine queries.
• Supporting office systems, policies and procedures.
• Managing supplies, equipment and office resources.
• Supporting colleagues during peak periods.

About You

You are someone who thrives in a structured but dynamic environment. You can juggle multiple tasks while maintaining accuracy, and you bring a positive and solutions-focused attitude.

You are confident in handling sensitive documents, working with data, communicating with suppliers and staff, and ensuring that processes are completed on time. You enjoy supporting others and have a strong customer-service mindset.

You are tech-savvy, comfortable improving systems, and able to adapt quickly to new tools or processes.

• Strong administrative and organisational skills.
• Experience supporting HR, finance or operations.
• Ability to manage competing priorities.
• Strong communication and customer service skills.
• High IT proficiency across office software and filing systems.
• Experience working in diverse environments (desirable).
• Ability to anticipate operational needs and take initiative.
• Commitment to confidentiality and professionalism.

Why Join Us?

You will be part of a mission-driven international organisation that works to improve the rights, protections and working lives of transport workers across the globe.

In this role, you will gain insight into global trade union operations, work with colleagues from across the Asia Pacific region, and develop valuable administrative and operational skills.

The ITF offers a collaborative, inclusive and values-driven environment where your contribution will be recognised and where you can be part of meaningful and impactful work every day.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

This is an exciting opportunity to join The National Brain Appeal, a highly ambitious neurological charity with an outstanding track record. We have raised significant funds to transform research and care for people living with neurological conditions – from dementia and brain tumours to motor neurone disease and epilepsy.

Building on the success of our recent appeals, this role will play a pivotal part in expanding our major gifts fundraising and delivering a step-change in the impact of our work. We are seeking a highly experienced philanthropy and partnerships professional with a proven track record in generating major gifts up to figures, who will lead the creation of a new Development Board and work closely with senior supporters, clinicians and researchers to grow and deepen our networks.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.  
 
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies. 
 
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.  
 
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
 
This role is responsible for:  
I.  Securing significant and sustainable funding in the UK for IRC’s work 
II.  Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies

Scope and Authority 
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan. 

Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.

Key Working Relationships
Internal:
•  Counterparts and senior leads in global Mass Markets team 
•  UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
•  Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
•  Digital team members (UK and global) 
•  Global Creative Studio and Brand 
•  Senior Director for Retention
•  International Operations team, incl. data & analytics roles  

Key Accountabilities

·  Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy. 
·  Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
·  Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
·  Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
·  Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
·  Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.  
·  Lead, inspire, develop and performance manage the UK Mass Markets team.
·  Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK. 
·  Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.  
·  Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required. 
·  Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
·  Be the senior contact for all mass marketing partnerships with third party supplies.  
·  Act as senior voice in cross-market working groups and committees. 
·  Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships. 
·  Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.  
·  Accurately forecast, monitor and report on income and expenditure budget lines. 
·  Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments. 
·  Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.  

Skills, Knowledge and Qualifications:

·  Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks. 
·  Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators. 
·  Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload. 
·  Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity. 
·  Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
·  Institute of Fundraising, Cass or comparable qualifications would be an advantage.  

Experience:
·  Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**  
·  Launching new channels and products with success. 
·  Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.** 
·  Experience and understanding of creative process and relationship with brand identity through different channels and audiences. 
·  Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
·  Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
·  Experience working for a centralised, international organisation would be a strong advantage.  
·  Experience using Salesforce an advantage.  

Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK. 
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.

East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.

East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.

They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.

Key responsibilities include:

• Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
• Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
• Lead on the production of end-to-end management accounting.
• Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
• Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
• Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.

The Ideal Candidate Will Demonstrate:

• Proven experience working directly with budget holders and engaging senior stakeholders.
• Strong expertise in budgeting, forecasting, and financial planning & analysis
• The ability to manage and develop a finance team, with a focus on process improvements.
• Experience in the social housing sector
• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• A collaborative, proactive approach with the resilience to work effectively under pressure.

The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.

The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.

Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.

HCPT is seeking a visionary and results-driven Strategic Director of Fundraising and Communications to lead the organisation’s income growth from £650,000 to over £2 million by October 2028. This role is pivotal in shaping and delivering a multi-stream fundraising strategy and a compelling communications approach that amplifies HCPT’s mission and impact.

The Strategic Director of Fundraising and Communications will ensure that HCPT’s mission is visible, engaging for our existing and new pilgrims and supporters and is well funded to ensure we can deliver THE BEST pilgrimage experience we can offer as defined and measured by our beneficiaries and volunteers.

This is a senior role in volunteer-led organisation and as such the successful postholder will be required to exercise flexibility with evening and weekend work to meet the business needs of the charity, given the availability of our volunteer leaders who have professional commitments during the day.

Are you ready to lead a fundraising revolution for a children’s cancer charity?

KidsCan is a small, but mighty charity with big ambition: to fund vital research into childhood cancers and improve outcomes for children and families. Now part of North West Cancer Research, they’re entering an exciting new chapter – and they need an experienced and visionary fundraising leader to drive growth and maximise potential. 

Salary: £40-45k
Location: Hybrid between home and Salford HQ (ideally 2 days per week onsite). Monthly team meeting to attend in Liverpool.
Benefits: 25 days holiday (+ Christmas closure), 5% employer pension contribution, private medical insurance, flexible life and family-friendly culture
Reports to: Chief Executive Officer, North West Cancer Research

About the organisation

North West Cancer Research is at the forefront of funding cutting-edge cancer research. With a proud regional heritage and a commitment to tackling cancer inequalities, they’ve recently welcomed KidsCan into the family. KidsCan will focus exclusively on childhood cancer research, offering donors and supporters a new and unique way to make a difference.

About the role

As Charity Manager, you’ll be the face and driving force behind KidsCan, leading a small but mighty team. This is more than your average fundraising role – it’s an opportunity to be involved in strategy setting, leadership and transformation. 

In this brand-new role, you’ll:

• Develop and deliver a new fundraising strategy to grow income.
• Lead change management as KidsCan integrates into NWCR.
• Build strong relationships with donors, researchers and stakeholders.
• Oversee administration, volunteer engagement and brand development.
• Champion innovation and create compelling campaigns to inspire support.

This is a rare opportunity to shape the future of a charity – working both strategically and operationally – offering the chance to witness the direct impact of your work on research and patients.

About you

You’re already a confident, strategic thinker with a proven track record in fundraising.

We’ll be looking for you to showcase:

• Experience in the charity sector and target-based fundraising, ideally in corporate and community.
• Strong relationship-building skills and personal credibility.
• Ability to lead change and the capability to build something from the ground up.
• A team player, able to build trust and nurture internal relationships. Creativity, resilience and a “can-do” attitude.

Knowledge of medical research or health-related causes is desirable, but not essential. What matters most is your ability to connect with supporters authentically and grow an organisation from the ground up, with the unique opportunity to be backed by an established brand and existing structure.

To apply: All you need to do is send a copy of your CV or draft profile over to Priya Vencatasawmy as the first step. From there, we’ll be in touch with full application details if you have the skills and experience required.

Deadline: 9am on Thursday 18th December. However, please do get in touch ASAP if interested – we’ll never close early, but it would be great to ensure you have enough time to apply around the busy Christmas period.

Interviews will be held early January, after the festive season.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Legacy Relationship Executive

We are looking for a Legacy Relationship Executive to join the team.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Position: Legacy Relationship Executive

Location: Milton Keynes

Hours: Full-time (36.5 hours per week with one evening per week)

Contract: Permanent

Salary: £30,874 per annum, depending on experience + good range of benefits

Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

About the Role

As Legacy Relationship Executive, you will grow the future legacy income of World Vision through building relationships with some of our longest serving supporters and asking them to consider leaving a gift in their will and following up our supporters who have expressed an interest to convert them to pledgers.

World Vision has over 100,000 supporters around the UK and this job focuses on our supporters who have been supporting us for over 10 years and really love sponsoring a child and helping our cause.

This role involves mainly thanking our sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will.

It’s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you!

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

About You

The role IS for you if:

· You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve.

· Have a good level of written English and results driven

· Comfortable being on the phone

· Have previous telemarketing experience in either sales, account management or customer service.

In addition to the salary offered, we offer:

· A flexible and supportive working culture

· Pension scheme (with employer contributions)

· Generous holiday allowance

· Free parking (Milton Keynes office)

· Opportunities for faith-based gatherings, prayer, and devotionals

· A welcoming, purpose-driven team who are passionate about making a difference

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Deputy Superstore Manager  

Foss Island Retail Park, York, North Yorkshire 

£27,906 per annum

37 hours per week

We are committed to paying the Real Living Wage. 

 Interviews for this position will be conducted in the New Year. 

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Superstore Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
We are currently looking for a Deputy Superstore Manager to join our Retail, Services and Operations team to launch and manage our new Superstore in York. 

As Deputy Superstore Manager, you will support the launch and daily management of our new York Superstore, working closely with the Superstore Manager and stepping in during their absence. You will manage a large and varied team, including Department Team Leaders, Superstore Assistants, and volunteers. Key responsibilities include ensuring accurate accounting and asset management, delivering excellent customer service, and upholding all charity policies and procedures.

You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 
 

Specifically, you will be responsible for: 

• Leading on visual merchandising and display to create a welcoming and inspiring shopping experience that reflects our brand and values. 

• Ensuring efficient stock management and generation, so our shop floor is full of high-quality, desirable items that attract customers. 

• Maintaining impeccable shop standards and ensuring the store layout supports both customer engagement and operational efficiency. 

• Supporting all aspects of store operations, including opening and closing procedures. 

• Supporting the Superstore Manager in implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards. 

• Building relationships and working closely with wider functions across the charity such as Facilities, Marketing, Volunteer, and social media teams to ensure the plans are fulfilled and executed. 

• Assist the management of effective stockroom systems to ensure smooth processing and redistribution of donations, including identifying high-value or surplus stock for resale through online marketplaces or other Yorkshire Cancer Research stores. 

• Recruiting, developing, and retaining talent, fostering a supportive and inclusive environment. 

• Assisting in meeting the Superstore’s financial targets by helping to maximise sales, manage costs effectively, and ensure the shop operates profitably. 

• Engaging with the local community and businesses to secure donations, build partnerships, and promote the charity. 

About You 

To be considered for this role, you will need: 

• To be educated to A Level or equivalent or have experience in a similar role at a similar level. 

• Experience of managing people/volunteers including recruitment and development. 

• Experience of successfully managing, motivating, and supporting large, varied teams, fostering a culture where everyone feels empowered to contribute their best. 

• Experience of exceeding targets within a retail environment. 

• The ability to take full accountability for the financial performance of a retail operation, with a keen eye for opportunities to maximise income and efficiency. 

• Experience of handling large volumes of stock and maintaining high standards, even in fast-paced situations. 

• To be comfortable with digital systems and able to quickly adapt to new systems, processes, and tools to support the smooth running of operations. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to via our webiste before 23 December 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our webiste.