Engagement systems manager jobs

Job Title: Programme Coordinator – Careers, Events and Pathways

Department: Youth and Employability  

Reports to: Senior Manager

Salary: £25,000 -£28,000 per annum (Depending on experience)

Contract: 12 Month – Fixed Term Contract

Closing Date: 22nd September 

Interviews: W/C 29th September

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To ensure compliance with the Trust’s Code of Conduct.
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

The Youth and Employability Department

Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.

We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.

Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks

What’s Ahead in 2025/2026

The department will deliver a wide range of impactful initiatives throughout the coming year, including:

• STEM Education: delivery of engaging STEM-focused activities in partnership with Worley.
• Groups and short courses: Workshops, courses, and youth groups such as our flagship Changemakers programme, Active Leaders, employability workshops focused on developing leadership, confidence, and transferable skills.
• Industry Insights and visits: Opportunities for young people to explore what it’s like to work in a community sports Trust environment or collaborating with local businesses to offer first-hand insight into various sectors.
• Work Experience: In-house placements that allow young people to develop real-world skills alongside our team.
• Job fairs and careers events: Large-scale events connecting young people with employers, run in collaboration with Indeed and UK Youth.
• Inclusion Education: Workshops in schools promoting inclusion and tackling discrimination, delivered in partnership with Tampa Bay and Kick It Out.
• Widening participation and targeted work: Tailored programmes to support young people from underrepresented groups, vulnerable groups, NEET young people.
• Partnership projects: Working with partnerships to offer exclusive opportunities to the groups we work with e.g London Youth - Diversity in the outdoors careers programme.
• Youth Voice: Working with young people representatives across departments at the trust to improve our services and provision.
• Careers and Employability Support: Workshops, mentoring, events and tailored guidance delivered in schools and colleges.

Main Purpose of Job

The Programme Coordinator – Careers, Events and Pathways is responsible for leading the planning, coordination, and delivery of large scale employability events and progression initiatives for young people. These include careers fairs, widening and participation events and employer engagement activities designed to open access to real world opportunities. This role will lead events from planning and partner liaison to on-the-ground delivery and post-evaluation reporting.

The coordinator will work with employers, schools, colleges, and local authorities to co-create meaningful pathways for young people, ensuring activities are aligned with labour market needs and tailored to the aspirations of young people we are working with.

The coordinator will take a lead on developing and managing strategic partnerships with employers and external organisations to broker new opportunities and promote progression routes into education, employment or training.

Grounded in youth work values, the coordinator will offer mentoring, support, and guidance to help young people navigate their next steps, overcome barriers, and access the right pathway for their goals.

Responsibilities

Event Planning and programme delivery

• Design, plan and deliver high quality and innovative events and activities for the youth and employability programme offer. Lead on major events such as careers fairs, job fairs, employer panels, and large outreach opportunities, ensuring effective planning, logistics, and execution.
• Ensure all events and activities meet the needs of participants, align with programme and partner objectives, and are delivered to agreed deadlines.
• Lead on event and programme logistics including planning, external bookings and venue hire, facilitators, transport, resources, risk assessment and other associated logistics.
• Provide tailored events and activities for young people from vulnerable, underrepresented and NEET Groups.

• Deliver presentations, sessions and other events (e.g. assemblies, PSHE lessons, lunch time stalls, workshops, job fair) to primary and secondary schools, non-mainstream schools, colleges, and other organisations to engage young people.

Stakeholder Engagement and Partnerships

• Build and maintain strong relationships with key stakeholders including existing partners (e.g Worley, UK Youth), local professional organisations, schools and colleges, local authorities, and future key stakeholders as they come onboard.

• Work in partnership with stakeholders to co-design and deliver events, promote programme opportunities, recruit participants, and support youth progression.
• Seek out new opportunities in relation to employment and training to support young people progress on to positive pathways. Work with stakeholders to develop new initiatives and collaborative projects.

Youth Engagement and support

• Lead cohorts of young people through events and programmes. Supervise, take responsibility for the pastoral care, and ensure safety needs of the young people are always met.
• Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed.
• Develop, implement, and lead on recruitment and engagement strategies to recruit and retain young people for events.

Monitoring and Evaluation

• Record and monitor programme, partner and participant data using the relevant CRM systems ensuring all data is kept up to date.
• Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses, safeguarding reporting, and risk assessments.
• Achieve weekly and monthly targets as set out by the Senior Manager, or partner organisation/ funder and regularly provide reports and monitoring information.

Leadership and Team Collaboration

• Lead and support casual staff to deliver high quality programmes, providing regular feedback and embedding reflective practice.
• Support the Senior Manager in recruitment, training, and supervision of casual delivery staff.
• Attend regular supervision sessions, team & organisation meetings, and complete compulsory training to enable all duties to be carried out effectively.
• Deputise for the Senior Manager when appropriate. Fulfil any other reasonable duties and responsibilities considered appropriate by the Senior Manager
• Work closely with the Senior Manager, Coordinators, Youth Workers, Coaches and programme partners to support the young people on the programmes ensuring a united approach.

Safeguarding and Compliance

• Understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.

• Handle sensitive information with the utmost confidentiality, especially regarding individuals' personal details and concerns.
• Participate in training sessions related to safeguarding and emergency response.
• Maintain accurate records of incidents, concerns, and actions taken.
• Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.

The Selection Criteria

Essential

Qualifications and experience

1. Graduate degree level and or/ IAG Level 2 / Event Management and/or strong relevant experience (youth work, educational, community based, events, careers).
2. Demonstrable experience (at least 2 years) of working with young people and children to inspire, motivate and support them to positively engage in new opportunities and develop new skills.
3. Experience of leading, planning and delivering high-quality events and programmes for large groups (50/100+).
4. Experience and/or good knowledge of working in partnership with local businesses/ professional partners, schools, colleges, and universities, to develop employability and careers pathways initiatives.
5. Experience of effectively engaging young people from a wide range of backgrounds, including underrepresented groups (women and girls, ethnic minorities) and/ or, vulnerable groups (e.g. homeless, young carer, etc), and/ or those facing barriers to education, employment, or training.
6. A Safeguarding and First Aid qualification or willingness to complete training.

Skills, Knowledge, and ability

1. An awareness of current socio-economic issues and trends which may affect young people and youth employment in the areas we work in.
2. Ability to find new pathways and employer opportunities to support young people into the world of work
3. Strong knowledge and experience of event management and logistics to deliver impactful events.
4. A strong communicator - Ability to communicate and engage with young people/ children and their parents/guardians sensitively and confidently in both large groups and individual settings.
5. Ability to manage relationships with key stakeholders and the ability to communicate with people at different levels.
6. Ability to work as part of a team and take the lead where necessary providing clear instructions for staff and volunteers to enable them to achieve desired outcomes and the required standards.
7. A strong work ethic, excellent time management skills and motivated to work towards targets.
8. Excellent planning, organisation and administrative skills, with a keen eye for detail.
9. Ability to work in a fast paced and demanding environment, creative, adaptable, and responsive to changing situations.
10. IT literate with particular emphasis on Microsoft and CRM packages
11. Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment.
12. Willingness to regularly travel within the allocated work areas and occasionally residentially to fulfil programme outcomes.
13. Willingness to work flexible hours as this role will involve some weekend and evening commitments.

Desirable:

• Good knowledge of the local area and demographics (Hounslow, Ealing neighbouring boroughs)
• Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting.

• The ability to positively influence others and highlight benefits to a variety of audience.

• Ability to adapt events to support young people with additional support needs.
• A full driving license and access to own car.

Personal Qualities:

• Logistical & Detail-Oriented
• Driven by impact and access
• Collaborative and relationship-focused

• Professional and Credible.

• Calm Under Pressure
• Passionate about Youth Development

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. 

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

This role is a Regulated Activity role - please complete the Declaration of Offences Form

We are delighted to be working in partnership with The Leprosy Mission International (TLMI). TLMI is a leading international Christian charity with over 140 years of experience, operating as an international federation of 30 Member countries committed to the vision of 'Leprosy Defeated, Lives Transformed'. Through their Global Fellowship, they work as equal partners across both supporting donor countries and implementing field countries, providing leadership, coordination and facilitation to achieve their transformational mission.

We are seeking a dedicated Global Human Resources Senior Officer who can speak English and French to join their team and play a vital role in strengthening HR operations across the Global Fellowship. You'll provide practical human resources support to members of the TLM Global Fellowship, facilitating the strengthening of HR operations, compliance and systems across members while delivering both direct hands-on and project-based HR support as required.

This is an exciting opportunity to work in a truly international environment, supporting everything from recruitment and policy development to capacity building and cross-cultural collaboration. You'll help maintain HR systems, facilitate global HR network meetings, and contribute to projects that enhance HR processes across the charity. With approximately 30-50 days of overseas travel per year, you'll be supporting diverse countries representing a wide range of programme sizes, capacities and historical presence.

Working in a mission-focused Christian environment, you'll be part of ensuring TLMI can effectively serve those affected by leprosy through well-supported, motivated staff and robust HR practices that uphold the charities Christian values.

The successful candidate must be able to demonstrate:

• Fluent English and conversational French speaking skills (you'll communicate in English day-to-day, but need to chat with French-speaking team members)
• At least 4 years of experience in an HR role
• Experience across the full HR cycle including recruitment, talent management, performance management, policies & procedures, and staff engagement
• Willingness and ability to travel overseas (approximately 30 to 50 nights per annum)

You will be part of a charity that takes Christian commitment seriously, the role involves contributing to the rich spiritual life of the team, including team devotions, prayers and words of encouragement. You'll participate in regular meetings dedicated to prayer and help embed TLMI's Christian values through HR practices across the global fellowship.

Please see the Candidate Pack for more details.

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian.

Location: Hybrid/Brentford (on-site min 2 days per week with possibility to WFH up to 3 days pw)

Closing date for applications: Saturday 28th September 2025

Charisma vetting interviews to be completed by: Tuesday 1st October 2025

Interviews with TLMI: Monday 6th October 2025

Final interviews with TLMI: Thursday 9th October 2025

Together for Short Lives is a charity that ensures seriously ill children and their families receive the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

A fantastic opportunity is available for a Family Support Hub Officer to join us as maternity cover for 9 months. You will work within our Family Support Hub, liaising with identified partners to provide support to families with a seriously ill child, as well as providing grants administration and event organisation support. 

About the Role

The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support e.g.. grants, peer support, events and engagement opportunities. You will support families contacting Together for Short Lives through the Helpline, website and from partner referrals.

This role combines responsibility for grant administration and voucher processing with day-to-day family support hub tasks, including managing email inboxes and co-ordinating communications. The postholder will ensure that families receive timely information, compassionate support, and access to financial assistance, while helping the organisation meet funding obligations and maintain high-quality service delivery.

About You

• You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.
• You will have experience in grant administration and delivering compassionate support and timely information, as well as being a great communicator
• You will have experience helping to deliver and organise events

How to Apply

Please follow the link to our website to find out more and apply. ​

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Mind in Enfield and Barnet is seeking Community care coordinators for some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.

The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.

Independence will be encouraged through self-management and recovery.

The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.

About us

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. 

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The Refugee Council supports separated children across England and part of our service is a team of staff based at the port of Dover, working 24/7 to provide a temporary safeguarding service for children arriving there, ensuring that their basic needs are met while they await transfer to the care of a local authority. The unit is reactive to the needs of clients, who may arrive at any time, and staff are expected to cover a variety of shifts.

As a Support Worker, you will assess the basic needs of newly arrived clients and provide an appropriate service, including food, clothing, and access to hygiene facilities. You will work in the best interests of the child and ensure all safeguarding issues are responded to, reported and accurately recorded.

For full details about the role, please download the job description. 

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 19 September 2025.

This vacancy may close earlier than the stated deadline if a high volume of applications is received. We encourage interested candidates to apply as soon as possible.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

The Centre for Progressive Change is looking for a Safe Sick Pay Campaign Director that will be part of the newly formed Executive Team. This is an exciting time to be joining the campaign, as we capitalise on our successes so far and plan for our next big policy gain - increasing the rate of Statutory Sick Pay.

The Centre for Progressive Change (CPC) is an organisation that builds campaigns for national policy change in the UK. Our focus is on making progressive gains that improve the lives of low- and middle-income communities. We want the UK to be a place where everyone has the financial resources they need, where people are treated as equals and are free to be who they are without persecution, and where we look after our environment.

To achieve this vision, our mission is to build proactive campaigns for progressive legislative change, do research on what works when campaigning for national policy change and offer training and consultancy to support other organisations to build effective campaigns. Our campaigns use an inter-disciplinary approach including community organising, mobilising, advocacy, business engagement, campaign research and press work.

The Campaign Director will be in charge of our campaign for Safe Sick Pay, so that everyone has the Statutory Sick Pay they need. The Campaign Director will form the campaign strategy to see an increase in the rate of Statutory Sick Pay, fundraise to implement the strategy, hire campaign team members, support the team to implement the strategy, hold the key stakeholder relationships, drive the campaign, and deliver parts of the campaign where needed.

As a member of the Executive Team, the Campaign Director will be part of the team responsible for the strategy, structure, team, culture and finances of the organisation.

At Home-Start Barnet, we believe every child deserves the best possible start. We walk alongside families with young children, offering non-judgmental support through life’s toughest times. Now, we’re looking for a passionate and dedicated Family Support Coordinator to join our team.

This role focuses mainly on families living in Brent and Barnet, with children aged under 5. Since the pandemic, there has been a noted decline in the readiness of children in starting school, and there has been a greater identification of neurodivergence and complex additional needs at an early age. For many of our families, this has been even more impactful due to the multiple vulnerability factors that many families are experiencing – many are migrant and transient families, lone parents, those living in poverty, having multiple young children in a single household, with experience of domestic abuse or substance use.

About the Role

As a Family Support Coordinator, you’ll play a vital role in helping families with young children who are experiencing multiple challenges. You’ll:

• Work directly with families to help children meet key early years milestones and prepare for school.

• Run parenting workshops, stay and play groups and peer-support sessions that empower parents

• Recruit, train, and support a team of incredible volunteers who make a lasting difference in children’s lives.

• Collaborate with professionals across health, education, and social care to provide a truly joined-up approach to family support.

Why Join Us?

• Be part of a warm, committed, and supportive team who share your passion for making a difference.

• Receive a thorough induction, work shadowing, and ongoing training to help you succeed.

• Benefit from regular supervision and peer support to keep you motivated and supported.

• Work flexibly – we welcome applications for both full-time and part-time positions.

About You

We’re looking for someone who:

• Understands the challenges families face and how these impact childhood development.

• Has experience of supporting vulnerable families, ideally in early years or family services.

• Can confidently coordinate volunteers and inspire them to achieve the best outcomes.

• Brings empathy, resilience, and excellent communication skills.

Join Our Mission to Protect Wild Fish and Their Waters!

Are you passionate about making a real difference for aquatic wildlife? We'd love to hear from you!

WildFish is a charity committed to conserving wild fish and their precious aquatic habitats. We're excited to offer an opportunity for someone eager to develop their campaigning skills while creating meaningful change for water-dependent wildlife.

We're Looking For: Off the table Campaigns Assistant.

We're searching for an enthusiastic and well-organised Off the table Campaigns Assistant to join our dynamic campaigns team. This is a fantastic opportunity for a motivated individual to contribute to our high-impact campaigns as we enter an exciting new chapter in our work to address the environmental challenges posed by salmon farming. Off the table is a campaign asking chefs, diners and food lovers to stop serving and eating farmed salmon.

What We're Looking For:

• Someone with a genuine passion for protecting wild fish populations and aquatic environments, preferably living in Scotland!
• Strong organisational skills and a proactive approach
• Enthusiasm for learning and growing in the campaigning field
• Eager to amplify important environmental messages
• Experience in the hospitality sector (desirable)
• Experience in social media community management (desirable)

What You'll Be Doing:

• Supporting Our Community Outreach:
• Helping with the day-to-day admin that comes from our Off the table stakeholder outreach and community mobilisation efforts
• Support with planning, organising and running engaging events that bring people together to progress our campaigns

Your Daily Tasks Will Include:

• Campaign Administration: Managing email inquiries with care and maintaining our OTT directory and CRM systems
• Event Support: Handling the planning and logistics for both online and in-person events
• Community Connection: Reaching out to hospitality sector partners and community activists; social media community management,
• Desk-based research to identify chefs and restaurants to join the campaign
• Supporting WildFish with its broader campaigns and goals

What We'd Love You to Bring:

• Experience with project and time management
•  Strong communication skills - whether you're writing, speaking, or listening
• A background in customer service, supporter relations, or volunteer coordination
• Comfortable with updating websites and digital databases (don't worry, we'll support you!)

What You'll Gain:

You'll be supporting vital work that connects communities with conservation efforts, helping build a movement of people who care about protecting wild fish and their habitats.

We Celebrate You - Whoever You Are!

At WildFish, diverse perspectives make our conservation work stronger and more effective. We warmly welcome applications from individuals of all backgrounds, particularly those from underrepresented communities in the conservation sector.

Here's the thing: If you're reading this and thinking "I don't tick every box, but I care about this work" - we want to hear from you! Your unique experiences, fresh ideas, and genuine passion for protecting aquatic environments matter more to us than a perfect match on paper. We're committed to creating an inclusive workplace where everyone can thrive and contribute their best work to protecting wild fish and their waters.

Ready to dive in and make waves for wildlife conservation? We can't wait to meet you - exactly as you are!

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

Overview

We are seeking an experienced, high-performing Challenge Events Lead to drive forward a flagship portfolio of challenge  fundraising events with strategic control, operational excellence and a deep sense of ownership.

This is a senior delivery role, accountable for all aspects of planning, executing and evaluating complex fundraising events across Guy’s & St Thomas’ Foundation, Evelina London Children’s Charity, and Guy’s Cancer Charity. This position requires someone who can operate independently, manage high-value partnerships, oversee delivery risks, and influence cross-functional teams with credibility.

You will be expected to take initiative, lead relationships and processes without supervision, and support junior colleagues in upholding the highest operational standards. A key element of this role is working closely with the Events Fundraising Co-ordinator to ensure seamless delivery — offering guidance and support across all operational touchpoints, while also benefiting from their delivery support in return.

About us

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation.  Our collective mission is to build the foundations of a healthier society.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently. 

There is more information about working with us on our website, where you can read about:•     

• how we approach recruitment       
• our team, culture and values   
• the benefits of working with us       
• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

Overall Purpose of the role

The Challenge Events lead plays a critical role within the fundraising team, combining strategic oversight with a hands-on commitment to delivery excellence. At a time of organisational transformation and ambitious long-term growth, this role is central to building the operational foundations and supporter experiences that will enable our 10-year vision to succeed.  

This role will provide clear direction and structure to the planning and execution of our event portfolio, while remaining close to the operational detail — streamlining processes, refining supporter journeys, and driving performance through data, insight and continuous improvement.  

This role is responsible for setting high standards across everything from partnership engagement to on-the-day execution. It requires someone who is comfortable working autonomously, leading high-value relationships with professionalism and precision, and bringing creative thinking to how we engage and retain our event supporters. 

The Challenge Events Lead will also guide and support the Events Fundraising Co-ordinator, working in close partnership to deliver exceptional stewardship across the supporter lifecycle and elevate every touchpoint — from first sign-up to post-event celebration. 

This is a key opportunity for an experienced event professional to shape the future of events at Guy’s & St Thomas’ Foundation and play a leading role in how we build supporter loyalty, scale income, and strengthen our presence in third-party partnerships.  

Key Responsibilities

• Independently lead the planning, delivery, and evaluation of a portfolio of flagship challenge events — including the London Marathon, London Landmarks Half, Brighton Marathon, Ultra Challenges and other third-party partnerships — ensuring a high standard of execution and supporter experience.
• Drive and manage Charity of the Year pipelines and partnerships, contributing to long-term income growth and brand visibility through strategic relationship-building and high-profile placement.
• Act as the strategic lead and primary relationship manager for key external partners (e.g. London Marathon Events, delivery agencies), safeguarding supporter experience, brand integrity and value across all touchpoints.
• Oversee console and registration systems, ensuring a smooth and seamless experience for participants from sign-up through to post-event engagement, while proactively identifying areas for optimisation.
• Develop and manage detailed event budgets, including forecasting, tracking, reconciliation, and net income reporting — with a clear place allocation strategy that aligns with ROI, supporter demand, and market trends.
• Lead on portfolio-level financial accountability, using budget performance, participation data and market insight to inform decisions around where to invest, expand, or strategically scale back — ensuring resources are directed where they’ll deliver the strongest return and long-term value.
• Lead on supporter acquisition strategy across owned and paid channels — including ballot management, grassroots marketing, and behavioural communications — to ensure high-quality leads, strong retention and long-term supporter engagement.
• Provide operational oversight, guidance and mentorship to the Events Fundraising Co-ordinator, ensuring clarity of roles, consistency of delivery, and strong compliance across all areas of shared responsibility.
• Collaborate on planning and execution of end-to-end stewardship journeys — from registration to celebration — ensuring data-led, insight-driven improvements and meaningful supporter experiences at every stage.

Work environment

• The post holder should expect to:
• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
• Be responsible for the input and maintenance of databases and files relevant to the post requirements.
• Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

This role requires significant, hands-on operational experience. Applicants will need to demonstrate clear evidence of independently managing event budgets, leading on strategy and logistics, and owning high-level external partnerships.
 

Essential Experience

• A minimum of 3 years’ experience independently delivering large-scale fundraising events, with full responsibility for logistics, budgeting, and strategic outcomes.
• Strong track record in supplier management, live event delivery, and compliance — including health & safety, risk assessments, and insurance.
• Proven success managing high-value relationships with third-party organisers (e.g. London Marathon Events), including negotiating terms and ensuring delivery excellence.
• Demonstrated ability to develop and manage ambitious budgets, including forecasting, reforecasting, reporting and cost-efficiency tracking.
• Deep knowledge of event marketing and acquisition strategies — including ballot processes, audience segmentation, targeting, and grassroots recruitment.
• Experience designing and delivering multi-channel stewardship journeys, with a clear understanding of behavioural communications across email, SMS, WhatsApp, phone and face-to-face touchpoints — and how these influence retention, satisfaction and performance.

 Personal Attributes

• Strategic and delivery-focused — able to set direction and manage detail with equal confidence.
• Highly accountable and self-driven — delivers results independently and takes full ownership of responsibilities.
• Committed to excellence, with a constant drive to improve systems, processes, and supporter experience.
• Collaborative and generous with knowledge — supports, mentors, and uplifts junior colleagues while maintaining clear boundaries of responsibility.
• Calm and composed under pressure — especially during live delivery or partner-facing moments.
• Insight-led and data-aware — uses evidence to inform decisions and adapt strategies intelligently.
• A strong and credible communicator — able to build confidence with a wide range of stakeholders, including senior leaders, suppliers and volunteers.
• Creative and solution-oriented — always looking for ways to improve value and elevate the supporter experience.
• Deeply motivated by delivering meaningful, memorable experiences for supporters.
• Adaptable and resilient — thrives in changing environments and supports others through organisational shifts.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Do you want to use your research skills to influence real change?

The Race Equality Foundation is an evidence-based charity working to dismantle systemic racism and improve outcomes for Black, Asian, and ethnically minoritised communities across the UK. We generate and share knowledge, influence policy and practice, and deliver programmes that make a tangible impact.

We are looking for an experienced and motivated Researcher or Senior Researcher who is passionate about using evidence to tackle racism and inequality. Organised, reflective, and inquisitive, you will play a key role in shaping and delivering the Foundation’s research and policy work.

You will develop and lead projects exploring the persistence of racial inequalities and their consequences, identifying and sharing good practice, and developing potential solutions. Central to the way we work are intersectional and participatory approaches that place the voices of those with lived experience at the heart of our research, and you will be instrumental in embedding these principles in the projects you manage.

As part of the role, you’ll also take a leading role in disseminating findings to diverse audiences, influencing policy and practice, and developing and maintaining strong relationships with key stakeholders, including central and local government, funders, and voluntary and community sector partners.

This is a fantastic opportunity to contribute to impactful research, inform systemic change, and be part of a collaborative, values-driven organisation dedicated to tackling racial inequality.

Why work with us?
You’ll join a values-driven organisation where your work directly contributes to racial justice. We offer:

• Generous annual leave – 25 days rising to 31 after five years, plus bank holidays

• Above-statutory employer pension contributions

• Employee Assistance Scheme (EAS) to support your wellbeing

• Opportunities to work on impactful, high-profile research projects

• A collaborative, supportive, and inclusive working environment

How to apply
Apply via our online recruitment portal, submitting your application form and supporting statement.

Closing date: Monday 29th September 2025
Interview date: Monday 13th October 2025

Job Description

About the Role

The Refugee and Migrant Centre is seeking a dedicated and compassionate Family Support Worker to join our Resettlement Department. As part of our mission to assist refugees and migrants in overcoming barriers to integration, this role will play a key part in helping newly arrived refugees settle into their new communities with confidence and independence.

RMC is a well-established charity with over 25 years of experience working with vulnerable refugees and migrants. We provide a range of services, including immigration advice, housing support, welfare assistance, and employment guidance. Our work ensures that refugees and migrants receive the necessary support to become equal citizens in the UK.

Purpose of the Role

The Family Support Worker will support newly arrived refugees and their families, enabling them to navigate the complex challenges of settling into the UK. Working closely with our multi-skilled resettlement team, you will deliver holistic support to refugees across a range of services, including welfare benefits, housing, health, education, and employment. You will also play a key role in empowering families to build their confidence, independence, and long-term integration into the community.

Main Duties and Responsibilities

Client Support & Case Management:

• Manage a caseload of newly arrived refugee families, providing tailored support to meet their specific needs.
• Conduct home visits and orientation sessions to welcome clients to their new community and complete holistic needs assessments.
• Develop Personal Integration Plans for each household on a quarterly basis, helping them set goals for long-term independence.
• Coordinate support with external agencies and specialists to address clients’ needs, ensuring seamless service delivery.
• Support families with housing, welfare benefits, education, healthcare, and employment.
• Assist with registration for healthcare services (GPs, dentists, opticians) and support with medical assessments.
• Facilitate access to education for children and English for Speakers of Other Languages (ESOL) classes for adults.
• Provide guidance on immigration matters and ensure the correct paperwork is in place, including registering for Biometric Residence Cards and supporting welfare benefit applications.
• Ensure clients are financially supported by applying for relevant welfare benefits and assisting with mandatory reconsiderations as required.

Integration & Independence:

• Help clients develop the skills and knowledge to achieve independence, focusing on self-sufficiency and integration into the local community.
• Support families in securing suitable accommodation, liaising with landlords, housing providers, and relevant stakeholders.
• Provide ongoing orientation on UK systems, including financial rights and responsibilities, social services, and community resources.
• Encourage social integration by organising outings and community events to foster connections with local services and other refugees.

Partnership Working & Community Engagement:

• Work closely with a range of internal and external stakeholders to ensure that refugees have access to the services and support they need.
• Act as the lead contact for other agencies involved in supporting your clients, ensuring a collaborative approach to case management.
• Promote the long-term integration of refugees by identifying and facilitating opportunities for engagement with mainstream services.

Administrative & Reporting Duties:

• Maintain accurate and up-to-date records of client interactions and case progress, ensuring compliance with organisational policies.
• Provide written reports and case updates as required by the Resettlement Coordinator and Manager.
• Contribute to the development and improvement of services based on monitoring and evaluation feedback.

General Responsibilities:

• Uphold RMC’s values, principles, and policies, including those related to equal opportunity, confidentiality, and impartiality.
• Attend team meetings, training sessions, and contribute to service development initiatives.
• Provide feedback and suggestions for service improvements to ensure the best outcomes for refugees and migrants.
• Carry out other duties consistent with the nature of the role and in support of the Resettlement Department’s objectives.

Person Specification

Essential:

• Experience working with vulnerable individuals, particularly refugees or migrants.
• Strong understanding of the challenge’s refugees faces during resettlement and integration.
• Proven ability to manage a caseload and create detailed support plans.
• Experience in working with external agencies and coordinating services for clients.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with refugees, stakeholders, and service providers.
• Ability to manage sensitive and complex cases with a person-centred approach.
• Knowledge of UK welfare benefits, housing rights, and immigration services.
• Ability to maintain accurate records and use IT systems to document casework.
• Cultural competence and a commitment to diversity, equality, and inclusion.
• Ability to work flexibly and independently, including delivering outreach services.
• Fluent in Farsi/Pashto and English.

Desirable:

• Experience working within a multi-disciplinary team, supporting volunteers to achieve client outcomes.
• Knowledge of community languages (particularly relevant to refugee populations) would be advantageous.
• Experience in delivering outreach support to families in their homes and community settings.
• Full UK driving licence and access to a car.

Flexibility

To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.

Executive Director (4 Day Work Week)

For over 30 years, The Women's Budget Group (WBG) has influenced UK policy through rigorous gendered economic analysis. Our work is cited in Parliament, the media, and by campaigners across civil society. We’re proud of our collaborative culture, our commitment to intersectional feminism, and our track record of impact—from budget assessments to grassroots training.

We are now seeking a visionary Executive Director to lead our nationally respected feminist economics organisation into its next chapter. If you're passionate about social justice, thrive at the intersection of research, policy and activism, and want to reshape how the economy works—and for whom, we would love to hear from you.

As Executive Director, you will:

• Lead strategy and organisational development with integrity and care
• Interpret macro-economic concepts to develop, articulate and defend advocacy positions. (Independently and alongside subject matter experts.)
• Represent WBG to senior stakeholders across government, media, and civil society
• Oversee research, communications, training, and impact measurement
• Drive fundraising and ensure financial sustainability
• Foster a high-performing, inclusive team culture

We are seeking a strategic thinker with vision and drive who holds a collaborative, inclusive and empowering leadership style. You will be able to demonstrate high integrity, resilience and adaptability, and perform comfortably in ambiguity and complexity. Seeing beyond immediate outputs towards longer-term systems change.

You will:

• Be committed to women’s rights and equality, understanding how intersecting inequalities affect different women
• Hold recent, demonstrable experience engaging with macroeconomic issues
• Possess either some qualification in Economics, or clear evidence of equivalent professional expertise.
• Hold experience in a senior leadership policy, research, advocacy, or campaigning role
• Thrive in communicating an organisation's mission across all mediums, including public speaking and live media interviews
• Excel in building trusted relationships with the likes of government, civil society, academia and grassroots movements
• Possess robust financial acumen, with experience overseeing budgets, ensuring sustainability, and cultivating and stewarding funding relationships

We welcome candidates from all backgrounds, especially those whose lived experience reflects the structural inequalities we seek to address. Job shares and flexible working arrangements are strongly encouraged.

How to apply

WBG is partnering with Doing Good Recruitment on this appointment. The full job pack can be found attached and also on their jobs page.

If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible.

To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment’s application page.

Interviews commence late September/early October

Harris Hill is delighted to be working with a global initiative that examines the legal duties of corporate and investor decision-makers in the context of climate and nature risks. We are seeking a qualified US Lawyer with significant expertise in financial services and pensions law to lead the organisation’s US-focused investor workstream.

The position is offered as a fully remote fixed-term contract, and is open to candidates based in either the UK or the USA.

This is a pivotal role aimed at advancing legal clarity around investor fiduciary duties within the US financial system. Working closely with colleagues in the UK, you will deliver a strategic programme of legal analysis and stakeholder engagement. This will include scoping and commissioning authoritative legal opinions, developing practical resources for investors, and building strong relationships with legal practitioners, institutional investors, regulators, academics and civil society organisations.

The role offers a rare opportunity to influence legal thinking and practice at the intersection of finance, law and the systemic risks posed by climate change and nature loss. The organisation does not litigate but instead demonstrates that existing legal frameworks already require action to address escalating risks, supporting investors and corporates in strengthening governance and aligning strategies with the transition to a sustainable global economy.

We are looking for a senior legal professional who is proactive, adaptable, and confident in leading a high-impact programme of work. You will bring a strong background in the US legal and regulatory system, with deep expertise in financial services regulation, fiduciary duties, or pensions law. You should have experience working with institutional investors, asset managers, pension funds or regulators, and the ability to translate complex legal concepts for a range of audiences. A demonstrated interest in the role of law in addressing climate and nature-related financial risks is essential.

As part of a small but influential team, you will engage with leading experts worldwide and contribute to shaping the legal foundations for better climate and nature governance across the financial system.

The deadline for applications is 25 September 2025 at 23:59 but applications will be reviewed on a rolling basis, and early applications are encouraged.

Please note. Only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.