Social Investment Business provide finance to create fairer communities and improve people’s lives. We do this by providing the money and support they need directly, partnering to support them effectively and, using our knowledge to inform our own work and influence others.

To say 2020 was an extraordinary year for Social Investment Business would be an understatement. By the end of the year, the team had assessed more than 3300 applications, disbursed nearly £30m of grants, and invested over £15m: all in addition to work that was actually planned. Since 2018, we have become the strategic grants partner to Access and Power to Change, and helped win and establish the £200m Youth Endowment Fund. And we have a burgeoning reputation as a sector leader in data analysis and insights.

It is a hugely exciting time to join the organisation: we are growing and investing in our expert team, and building on the successes of the last few years. We believe this is a fantastic opportunity for someone who is as passionate as we are about strengthening organisations, investing in communities, and improving people’s lives across the UK. If you have the same level of enthusiasm and commitment to that mission, and also to continuous improvement and learning, this could be the role for you.

Since 2004, Social Investment Business has deployed and managed over £400m of loans and grants into over 2,000 organisations and enabled almost 1,000 more to get dedicated support through our programmes. Social Investment Business is a values-led organisation and as such we expect all colleagues to live by the values which underpin what we do and how we do it.

Our values are:

• Put People First

• Be Curious

• Be Bold

• Be Collaborative

• Be Accountable

About this role

We have an opportunity for a talented Head of Grants to join our Grants Team as part of the Social Investment Business organisation.  Reporting to our Director of Grants this role plays an important part in shaping our grant-making, and working with our partners to make sure that our funding is supporting communities and creating impact.  This will be a key role which will work with colleagues across our organisation to deliver our objectives and to support the delivery of SIB’S strategy.

We are looking for someone who has previous experience of effectively leading funding programmes of significant size, implementing systems improvements to improve internal and external processes, and who has experience of working with multiple stakeholders.  We need someone who is passionate, proactive, can work well autonomously and as part of a team and is flexible, adaptable and can manage competing priorities.  

Key responsibilities

Relationship Management & Assessments

1. To develop, maintain, and continuously improve,  high quality grant assessment and monitoring practices and policies, ensuring consistently excellent levels of customer service
2. To take the lead in ensuring that all grant funding objectives, KPIs and targets are met, and ensure reporting and processes are in place to support and monitor this.
3. To lead, provide direction and oversee the workload of  all staff involved in grant assessment and monitoring work.
4. To work closely with the wider SIB team on the development, design and implementation of new programmes, in line with SIB strategic objectives.
5. To work closely with the wider SIB team to ensure grants data is captured, reported on, and used to make ongoing programme improvements.
6. To support the Director of Grants in developing strategic plans for grant making at Social Investment Business
7. To ensure that processes and systems within the Grants Team are effective and fit for purpose, complying with quality standards and audit, funding and business requirements.
8. To work with colleagues to develop policy and guidance on appropriate and proportionate levels of due diligence for grant assessment and monitoring work and guide the Grants Team in the successful application of these policies.
9. To coach and advise grants team staff on all aspects of their work from responding to initial grant enquiries through to assessment, decision-making and monitoring, providing technical and policy advice and knowledge.
10. To provide an overview of the grant fund portfolios, developing, providing and improving management information and analysis for reporting to Group Boards and Committees, and for internal management and KPI reporting purposes.
11. To develop effective grant monitoring processes and ensure that lessons learnt are captured and fed into process improvements.

General

1. Contribute to the knowledge management, equality, diversity and inclusion and learning objectives of the organisation, supporting the implementation and effectiveness of SIB strategy.
2. Help develop solutions and ensure ‘business requirements’ are correctly defined and support implementation of new projects and initiatives.
3. Represent SIB at external events, ensuring all communications are professional and in line with SIB’s values.
4. Manage customer complaints in a professional and responsive manner.
5. To work within the organisation's processes and procedures required to contribute to the effectiveness of the quality management system.
6. In agreement with manager to undertake other tasks that support the objectives of SIB as required.
7. To work in accordance with our five core values.

Core competencies

• Track record of leading funding programmes of significant size
• Experience of managing online grants application and management systems
• Demonstrable experience of problem solving and meeting the evolving needs of a  broad range of clients, including government clients
• Experience of managing complex networks of stakeholders with different interests and priorities in a high profile programme.
• Proven track record on leading, developing and motivating teams
• Demonstrable record of improving quality and performance within a funding environment.

Exciting new opportunity to be part of a dynamic team who are passionate about improving children's life chances through reading for pleasure. You will be managing and growing our wonderful team of volunteers, the backbone of what we do.

Please note: we will be interviewing throughout January, so apply as soon as possible to avoid disappointment. 

About Doorstep Library

Here at Doorstep Library we believe in the power of words to take you places. We are a not-for-profit community organisation dedicated to bringing the gift of books and the joy of reading into the homes of families who need our support. Our Home and Online Reading Volunteers go into homes in disadvantaged areas across London, to inspire a love of books, of stories and storytelling, and to instil a lifelong passion for reading.

Equipped with a reading stool and a supply of books, our volunteers are right on the doorstep,

ready to use books to fuel children’s natural love of stories, fire their imaginations, and encourage their appreciation of reading. Our goal is to help each child develop the self-confidence and essential skills they need to access all the opportunities that will come their way in life. Whether in person, or online, we are there to support children and families who need us most. 

The organisation has gone from strength to strength. Now in our 10th year we will shortly be expanding into our fourth London borough and launching our new Online Reading Corner – bringing our unique service to even more families. 

About the role

We are looking for a Volunteer Recruitment Officer to report to the Programme Manager. This full-time role will support the delivery of our Programmes strategy, working closely with the Project Coordinators and the Marketing team.

You will be truly passionate about the work that we do to support children and families in disadvantaged areas of London. As part of our expansion we are currently setting up new on-the-ground projects and launching our brand new online reading service. We are also in the process of launching a new website, which features a Family Resources area and a new members’ area for Volunteers. To enable us to meet the needs of more families we need to recruit new volunteers for both our Online and our Home Reading Volunteer services.

You will be a highly organised people-person, responsible for recruiting, training and managing the day-to-day needs of our growing team of volunteers. You will also work closely with the marketing team to monitor and manage our volunteer recruitment spaces, as well as overseeing broader communications with our volunteers.

You will bring excellent communication skills and the ability to inspire others about our work.  With outstanding interpersonal skills you will have the ability to forge new relationships and you’ll thrive on helping us to build a team of committed and passionate volunteers. 

It is also a requirement of this role that you become a weekly Doorstep Library Home and/or Online Reading Volunteer so that you can support the needs of our volunteers with an in-depth understanding of our volunteering process. (This will involve working until 7pm once a week during term-time.)

Please download the full Job Description and Application form, attached to this advert or on our website. 

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we transition to our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.

A key aspect in ensuring the success of our new strategy will be about how Independent Age recruits, engages and retains volunteers ensuring that their skills and passion play an increased role in ensuring that we all grow older well, with dignity, choice and purpose.

This post will provide effective volunteer recruitment, training and volunteer onboarding support across Independent Age, ensuring that volunteers have an excellent recruitment experience and commence in their roles feeling confident and inspired to support Independent Age.

The post will also support Independent Age’s national and local programme of UK wide volunteer recruitment, working closely with local Volunteer Coordinators and Wellbeing Project Officers (WPOs).

The ideal candidate will be a great communicator with a passion for volunteers and the difference they make. They will have excellent customer service experience and knowledge of recruiting and communicating with volunteers.

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme, an employee assistance programme and a discount voucher scheme.

Please note that this role is currently home-based due to Covid19 restrictions.

We are passionate about diversity and inclusion and creating an environment where we can ALL be ourselves

Please apply via the vacancies section of our website by uploading a covering letter letting us know how you meet the job role requirements as well as your CV.

Derbyshire Mind is looking for a well organised, enthusiastic and committed Administrator who enjoys talking to people on the phone and believes in providing excellent customer service to everyone who contacts us. 

This key role would suit someone with strong administrative and customer service skills with an interest in mental health, advocacy or working for a charity.

The role will be office based at Kingsway Hospital, Derby with occasional travel across Derbyshire.  The role is temporarily based at home however, due to the Coronavirus situation.

You will be inputting data into a database on a daily basis and working alongside a colleague in the same role, you will be the administrative support hub for advocates and managers. 

Many of our clients and people who contact Derbyshire Mind are vulnerable people who have a mental health problem, dementia, learning disabilities, or autism.  They will have differing support needs and may be distressed, so you will need to have an empathetic, non-judgemental and calm approach. 

The purpose of the role is to:-

• Provide a first response to clients and others contacting Derbyshire Mind by telephone, email or online.

• Respond effectively and efficiently to all enquiries, providing high standards of customer service.

• Provide a high standard of administration support for the advocacy services and the Senior Management Team.

• Accurately record all enquiries and referrals on a client management database.

Derbyshire Mind is a local mental health charity focused on improving mental health and wellbeing for people across Derbyshire.  We are one of a federated network of local Mind charities across the country.  We provide a range of advocacy and community wellbeing services designed to support people with mental health problems as well as the wider population.  We are committed to developing innovative and responsive services which further promote mental health awareness and wellbeing.

Cornwall Air Ambulance Trust has an opportunity for an enthusiastic and motivated individual to join our team at our airbase in Newquay, working within a supportive team culture, where everyone is Proud to be Cornwall Air Ambulance.

A pivotal role within the charity, the post holder will be responsible for providing excellent customer service to the charity’s supporters via personal interaction, telephone or email.  They will also be responsible for the data management of supporter records, including processing high volumes of data accurately and extracting information for use in fundraising campaigns and initiatives.

Key responsibilities:

• Provide administrative support including telephone and general enquiries, meet and greet supporters, dealing with incoming correspondence and appropriate responses.
• Responsible for the efficient and consistent data entry and maintenance of supporter records on the CRM system, including importing and reconciling online payment and donor data.  Compliance with data protection legislation.
• Filtering of data for segmentation purposes, including analysis and preparation of campaigns and mailshots.
• Weekly and monthly banking and reconciliation.
• Supporting the recruitment and training of volunteers to assist with administrative support for the charity.
• Managing efficient and appropriate filing and administration systems.
• Undertaking research as and when required, to support fundraising activities.

By joining our incredible team, you can be part of the future to help and sustain the income of the charity, so “future lives depend on you”.

A full job description and person specification is attached.

To apply please complete the application form attached and forward this with your CV and covering letter, carefully setting out how your qualifications, experience and knowledge matches the principal accountabilities of the role and person specification.

Closing date: Monday 15 February 2021

Interviews will be held week commencing 22 February 2021

IChemE has an exciting vacancy for a Technical Knowledge and Policy Officer.

Reporting to the Learned Society and Policy Manager, you will work closely with the Learned Society team and liaise with scientists and engineers, academics and industrialists, government and other institutions on a broad range of topics related to chemical and process engineering.

You will work directly with our network of expert members to develop tools to disseminate knowledge and good practice both to members and non-members.

You will have a degree in chemical engineering or a relevant science or engineering discipline with interest and/or some experience in the chemical process industries and policy. You will be comfortable working with volunteers to develop output and have a desire to really make a difference.

Key responsibilities of the Technical Knowledge and Policy Officer role include:

• Support the Learned Society Committee and the development and delivery of projects carried out by the learned society. This includes the development of relevant resources for other members and external customers that are aligned with IChemE’s strategy and priority topics.

• Support the newly formed Research and Innovation Community of Practice

• Work with the learned society team and members to develop clear and compelling evidence-based policy positions, help respond to inquiries, consultations and requests for evidence

• Build relationships, including with members from across IChemE’s international membership and with external partners and stakeholders

• Provide technical guidance for external enquiries and to support internal enquiries from colleagues

• Act as a key contact and team champion in internal communications and business architecture developments.

Due to IChemE’s international nature, this position requires a willingness to work flexibly and to engage in business discussions outside of normal working hours. The position can be based at either our Rugby or London office and will require some travel between the two locations. However, during the COVID-19 pandemic our employees have all transitioned to remote working. Therefore, initially the role will be a home working role with occasional requirements to attend our offices. This will be reviewed again in-line with government and local advice.

Only applicants eligible to work in the UK will be considered.

This is a full-time role based on 37.5 hours per week, working Monday through to Friday.

Starting salary will be circa £25,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme. London weighting will be applied should the successful candidate be based in London.

To apply; please provide a CV and a cover letter highlighting your experience against the areas listed above and why you think you are the ideal candidate for the role. To request a copy of the full job description or to formally apply for the position, please email our HR team.

Please note that applications sent without a cover letter will not be reviewed.

The closing date for all applications is close of business Monday 1 February 2021 however IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish.

Interviews are likely to take place week commencing 8 and 15 February 2021.

For more details about this and other vacancies at IChemE please visit our website.

Job Title:                   Volunteer Service Administrative Support Officer

Hours:                   27.5 Hours Per Week ( Over 5 days Mon-Fri)

Salary:                £13,185.84 

Responsible to:  Service Performance Manager

Responsible for:   Small team of office based volunteers 

Job Summary

• To provide support to the Service Performance Manager for the management, recruitment, and support of volunteers within Age UK Essex

• Ensure the implementation of good practice in regard to recruitment, selection, training placement and supervision of volunteers

Main Duties

• Oversee the recruitment process of volunteers working within Age UK Essex in accordance with relevant policies and procedures. This includes:

• helping to maintain a current list of volunteer opportunities

• receiving enquiries from potential volunteers

• obtaining and processing references

• completing DBS checks

• provision of ID badges

• carrying out volunteer monitoring

• Assist with collating data for monthly volunteer report

• Maintain the smooth running of the voluntary service office 

• Understand and be willing to support the Age UK Essex Voluntary Services Business Plan

• Work within timelines and targets agreed with the Service Performance Manager.

• Responsible for recording information regarding the recruitment, training and placement of volunteers within Age UK Essex using our relationship management system

• Undertake further personal development as discussed and agreed with the line manager and keep knowledge up-to-date

General Duties

• Carry out such other duties as may from time to time be reasonably required

• The job description reflects the requirements of the post at the time of writing. These requirements may change over time and the job description may need to reviewed 

• All staff and volunteers are required to work with Age UK Essex policies and procedures, ensuring that they are carried out in relation to the job and their responsibilities

• To comply at all times with the requirements of the Health and Safety regulations under the Health and Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.

• To actively support the fundraising department.

• To contribute, as part of the staff team, to internal and external meetings as required

• To participate in Age UK Essex’s appraisal and supervision process

• To act as an ambassador for Age UK Essex at all times

Notes:

• This role may require flexibility due to the nature of the service, weekend and/or occasional evening work may be required. Time off in lieu will be agreed in advance with the line manager for such requests.

• The job description reflects the requirements of the post at the time of writing. These requirements may change over time and the job description may need to be reviewed in consultation with the post holder.

• All staff, directors and volunteers are required to work with Age UK Essex policies and procedures, ensuring that they are carried out in relation to the job and their responsibilities

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a part-time Helpline & Support Services Manager to improve and enhance our helpline and support services to deliver prompt, effective information and guidance.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team and manage the growth and development of our helpline and pilot new support services, to increase our impact for people with dyslexia and dyscalculia.

The Helpline & Support Services Manager will be responsible for developing the British Dyslexia Association helpline and trialling new ways for us to support and advise people with dyslexia and dyscalculia. Our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with a colleague and our helpline volunteers to embed efficient ways of working.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and empathy, to help our callers access the support they need. This role will ensure that everybody with dyslexia has somewhere to turn when they need help. 

About you

We are seeking a candidate with expertise in dyslexia, who understands the challenges that people face at different stages of life, and how to overcome societal barriers. Dyslexia is a recognised disability but we want everyone to understand the advantages of thinking differently. Our support services focus on empowering individuals to make positive change happen.

You will need good knowledge and understanding of dyslexia and/or neurodiversity, including children/education/SEND.

As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular visits to our Bracknell office in Berkshire, applicants should live a reasonable distance, around 1-2 hours max travelling time.

About us

Our vision is for nature and people to thrive in a world inspired by ecology. The British Ecological Society is the oldest of its kind in the world, with over 6000 members worldwide, we publish six successful journals, an ecological book series and a quarterly membership magazine, the Niche.

We actively value the diversity and wide range of perspectives that people from different backgrounds bring to their work, to ecology and to our Society.

About you

We are seeking an enthusiastic candidate with outstanding communication skills and an interest in further developing their career in a membership role.

This is an excellent opportunity for someone with relevant experience in membership. The successful candidate will be helping to grow the BES membership, build member engagement, develop the CRM system and work closely with the Membership Committee.

About the role

This role offers an opportunity to be part of the Society Programmes team which includes membership, events, grants, communication, fundraising and development. The successful candidate will be educated to degree level or equivalent with the ability to communicate with a wide range of stakeholders. They will have demonstrable experience of working in a membership organisation and have a good eye for detail. Experience in marketing, financial processes and an interest in ecology is desirable.

Core duties will include:

• Help the Society to foster and benefit from an engaged and responsive membership
• Build and nurture strong relationships with all Society audiences
• Provide opportunities for membership to feed back through open channels of communication to improve the experience of members
• Manage the administration of the day-to-day membership enquiries and financial processes
• Help to generate and implement membership acquisition and retention initiatives
• Promote membership and fundraising initiatives, working with other relevant Society staff as appropriate
• Maintain and help to develop the CRM system to ensure that it meets the current and future needs of the Society

For more details on the role, the job description and how to apply, click on the link in the yellow box.

Applicants must have the right to live and work in the UK.

Campaign Assistant

We are seeking a Campaign Assistant to provide effective day-to-day support to the campaigning activities of the organisation, including through working with campaign volunteers, supporting internal and external campaign communications and ensuring smooth running of systems and processes.

Campaign Assistant Responsibilities:

To date the campaign has been entirely run by volunteers, but as it has grown and developed there is an increasing need for staff support to ensure that we are as effective as possible and have the best possible chance of achieving our campaign objectives. The Campaign Assistant will support the full breadth of the group’s activities and ensure the smooth running of the campaign. This will include organising campaign actions, taking day-to-day responsibility for the effective running of our systems and processes as well as supporting with handling our social media channels, press and other enquiries. It will also involve supporting our volunteer campaign team and liaising with group members.

This role will sit alongside two other paid roles, the Campaign Manager and Press and Communications Officer. Support will also be provided by a large pool of volunteers with a range of responsibilities and expertise. We are really excited for the potential these new roles bring to take our campaign to the next level and amplify the voices of bereaved families to secure positive change.

Campaign Assistant Requirements:

• Experience in campaigning and/or supporting a team to achieve its aims
• Ability to advocate for and represent the campaign in meetings and publicly, if required
• Ability to solve problems relating to the work of a busy campaign
• Excellent written and verbal communication skills
• Ability to use social media to engage public audiences
• Experience of communicating clearly in face to face meetings and in difficult circumstances
• Ability to work sensitively around delicate issues such as bereavement
• Knowledge of, and interest in, current affairs
• Self-motivated and a high level of initiative
• Ability to keep calm under pressure
• Willingness to work some evenings and weekends as required
• Personal belief in and support for the aims of Covid-19 Bereaved Families for Justice
• An understanding of, and commitment to, the principles of equality, diversity and inclusion

About Covid-19 Bereaved Families for Justice UK:

Covid-19 Bereaved Families for Justice is a newly formed not-for-profit organisation working to provide a voice for families bereaved by Covid-19. We have more than 2,000 members who are all personally bereaved and at the heart of everything we do. We’re campaigning for a statutory public inquiry into the Government’s handling of the pandemic so that families can get answers and lessons can be learnt to prevent further loss of life. Alongside our campaign to secure an inquiry, we are also campaigning for improved bereavement support for families and to ensure that those bereaved are protected from hardship.

As a group of volunteers we've already produced agenda-setting front page news stories, garnered support from hundreds of thousands of people, given oral testimony to influential parliamentary committees, held high-level political meetings and been discussed by the Prime Minister in Parliament. Now we’re recruiting paid staff to take the campaign to the next level.

Location: Anywhere in UK - Home Based

Job type: Full Time, Fixed Term Contract (6 months, possibility for extension subject to funding)

Salary: £24,000 per annum

Benefits: 3% employer pension contribution, 28 days annual leave plus Bank Holidays and additional closure days in December

You may have experience of the following: Policy, Campaigns Assistant, Policy Advisor, Policy Assistant, Communications Assistant, Campaigns, Data Administrator, etc.

Ref: 96316

Location: This role can be based from any of our UK-wide hubs.

The Trust is seeking an exceptional individual to be part of the Executive Committee, responsible for leading The Prince's Trust to ensure its life-changing support is safely delivered to children, young people and young adults aged 11-30 across the UK.

You will oversee the delivery of all our lifechanging activity helping over 60,000 young people across the UK each year through direct delivery, digital delivery, and delivery partnerships. Providing exceptional motivational leadership to over 500 colleagues in addition to an extensive volunteer network, you will have responsibility for securing, managing, and influencing senior level partnerships within the public and private sector. The blended delivery team will be aligned with the Customer Services provision, which is the first point of contact for enquires, and subsequently, facilitate the transition of young people to the appropriate support intervention.

You will have experience of leading organisations through significant change and be able to demonstrate effective delivery of a high-level customer service experience to an end-user. Powerful communication and influencing skills, strong contract management experience and proven analytical expertise will be key to this position.

With a deep knowledge, understanding and empathy of the current issues and barriers facing young people across the UK, you will also lead one of The Trust’s Equality, Diversity and Inclusion networks and have a natural and instinctive interest in others that reaches beyond the role.

For more information, please go to the job description. (This will open in a new window).

If you are viewing this on a job board, please visit our site by clicking ‘apply’ for the job description.

The Trust is handling all enquiries through our Talent Acquisition Team and you will be asked to provide a CV and supporting statement as part of your application.

We are seeking a part time Advice Triage Coordinator to help develop our Advice Service to provide initial triage assessments, signposting, and the coordination of an appointment system for vulnerable asylum seekers and refugees.

The post holder will receive telephone and email enquiries and perform initial consultations with asylum seekers and refugees with advice needs. You will be communicating with vulnerable people in a non-judgemental and empathetic manner, identifying the most effective support for callers.

A good understanding of telephone triaging and experience in providing initial advice to vulnerable clients is essential.  Excellent organizational skills and the ability to communicate effectively with people from a diverse range of backgrounds is required.Due to current Government guidance regarding Covid 19, this role may temporarily be home based.  Working hours are negotiable. Please  refer to the application pack attached and note that we will  be reviewing applicants on a rolling basis.

Sanctuary Hosting is a charity working across the Thames Valley to match people who are homeless and in the asylum process, as well as people fleeing domestic abuse and human trafficking / modern day slavery by placing them in a rent-free spare room for an agreed period of time. 

Sanctuary Hosting is a registered UK charity managed by a board of trustees (the Management Committee). It was founded in 2015 by Oxford City of Sanctuary to provide one solution to the problem of homeless sanctuary seekers on our streets. The project matches destitute asylum seekers, refugees and vulnerable migrants with open-hearted volunteer hosts in the community. The service operates across the Thames Valley, mainly in Oxford, Milton Keynes, Marlow and Reading.

Sanctuary Hosting attaches great importance to ensuring volunteer support workers, volunteer hosts (henceforth referred to collectively as volunteers) and guests are properly assessed and supported and that everything is done to ensure that placements are safe and have the best possible chance of succeeding. All volunteers are interviewed and both DBS and reference checks are undertaken. Similarly, guests are interviewed and references are taken.

In the past five years we have helped 116 people from 27 countries who were homeless to find accommodation and provided over 22,000 nights of accommodation. The vast majority of the people assisted have no recourse to public funds (NRPF) and are destitute. To enable the delivery of the hosting service, Sanctuary Hosting has engaged 80 households to host and worked with over 50 support worker volunteers.

Overall Purpose of the Post

The Director has overall responsibility for the safe and effective delivery of the service. Reporting to the Management Committee they ensure that the work is carried out to meet the requirements of funders and within budget. They manage the Service Co-ordinator (Oxford & Milton Keynes area) and Project Worker (Reading & Marlow area) to ensure the effective recruitment, training, support and supervision of all Sanctuary Hosting’s volunteers. They oversee the staff and volunteer team in their processing, assessment and response to guest referrals as well as the coordination, facilitation and support of hosting placements.

Main Duties and Responsibilities

Management of the charity

Work with the Management Committee to develop and implement operational plans, policies and procedures to ensure the scheme functions effectively and safely.

Work with the Fundraising Committee to identify funding opportunities and work with the Committee to make appropriate funding applications, respond to fundraising opportunities and build relationships with individual donors.

Ensure all monitoring and evaluation reports are delivered on time, according to the requirements of the funder.

Work with the Management Committee to extend coverage of the hosting scheme to other parts of the Thames Valley where there is unmet need.

Develop mechanisms for collecting feedback from guests and volunteers and ensure this feedback is used to develop and improve the Sanctuary Hosting scheme.

Collate and analyse information on the work of Sanctuary Hosting, producing statistical and narrative reports about the scheme’s performance for funders, regulating bodies and the Management Committee as required.

Ensure service standards, volunteer competencies and health and safety procedures are implemented and maintained across all areas of activity.

Develop volunteer recruitment policies, systems and procedures, working with the Sanctuary Hosting Management Committee.

Keep abreast of immigration and asylum policy with a view to working with the Management Committee to respond and adapt to the needs of people who are homeless with no recourse to public funds in the Thames Valley.

Management of staff and volunteers

Carry out line management of the Service Coordinator and the Project Worker, ensuring they are effectively supported, supervised and trained.

Oversee the recruitment of volunteers according to the scheme’s procedures, ensuring that they are assessed and inducted.

Oversee the recruitment, training, support and supervision of volunteers to support guests and hosts, ensuring that all volunteers have a clear understanding of their role and remit and receive appropriate support and supervision.

Oversee the group peer support for the Sanctuary Hosting community (guests, hosts staff and support workers) providing opportunities for all to share their experiences and learning.

Develop guidance, tools and training resources and deliver training to enable volunteers to carry out their roles safely and competently.

Ensure that volunteers are fully aware of and trained in appropriate health and safety procedures and risk assessments.

Develop signposting and referral resources to ensure guests with additional needs can be supported appropriately.

Support staff and volunteers to resolve complex issues that might arise within the Sanctuary Hosting community.

Referral and caseload management

Oversee all referrals to the hosting scheme to ensure they are assessed and responded to in a timely and professional manner.

Work with the Welfare Committee to manage guest placements and financial support, ensuring that any difficulties are resolved in an appropriate and timely manner.

Promotion, communications and developing partnerships

Be responsible for the Sanctuary Hosting monthly newsletter and for regular activity to promote the service on social media, aiming to recruit more hosts, volunteers and donors.

Proactively promote and publicise the Sanctuary Hosting scheme through attending relevant forums, meetings and events and giving presentations about the scheme.

Work collaboratively with members of the Management Committee and actively seek opportunities for collaborative and joint working relationships externally, which will enable the scheme to better meet the needs of its service users

Work productively and appropriately with existing partners including Citizens Advice Reading and the British Red Cross.

Build and maintain relationships with statutory, voluntary, community and faith organisations working with refugees, asylum seekers and vulnerable migrants in the Thames Valley Area and nationally as necessary.

Administration

Develop appropriate GDPR compliant systems to record personal details, availability and whereabouts of the Sanctuary Hosting community and ensure these are maintained by the staff team.

Develop effective systems for tracking actions carried out on behalf of individuals referred to the scheme and ensure these are maintained by the staff team.

Oversee timely and professional processing and response to enquiries.

General

Implement and adhere to Sanctuary Hosting’s policies and procedures, including Health and Safety and Equal Opportunities.

Make known to the Management Committee any circumstances, errors or omissions that may have a detrimental effect on scheme and its stakeholders.

Work with the Sanctuary Hosting Chair and Treasurer to assist with developing, implementing and managing operating plans and budget.

Work flexibly in accordance with the needs of Sanctuary Hosting, including undertaking out of hours and weekend work as required.

Commit to on-going professional development by participating in regular clinical and management supervision, relevant external meetings, forums and available training.

Person specification

Job Title: Director

Experience

• Experience of developing and delivering high quality, confidential, user-centred services for vulnerable people** E
• Experience of providing support services to refugees, asylum seekers and/or vulnerable migrants** E
• Experience of recruiting, supporting, managing and supervising volunteers and staff** E
• Experience of fundraising and reporting on existing grants. **E
• Experience of developing and maintaining effective working relationships with external stakeholders**E
• Experience of developing, monitoring and evaluating services or projects in response to service user needs** D
• Experience of supervision of staff and volunteers in challenging, frontline services ** D
• Experience of delivering participatory training **D

​Knowledge/ Technical Skills

• Working knowledge of issues affecting refugees, asylum seekers and vulnerable migrants**E
• Working knowledge and understanding of legal provisions and good practice in relation to vulnerable people**E
• Knowledge of statutory and voluntary services that provide support to refugees, asylum seekers and vulnerable migrants**E
• Understanding of how to develop and implement operating plans, policies and procedures**D
• Knowledge of health and safety good practice in a service delivery environment**D
• Understanding of how to collate and interpret service delivery information including statistics and user feedback**E
• Competent user of email, Word, Excel, databases, internet and social media**E
• Understanding of how to manage and monitor budgets**E
• Excellent interpersonal skills including conflict resolution and consultation skills**E
• Ability to communicate with people of diverse cultures and empower people by identifying and working with their strengths**E

Competencies

• Ability to write clearly and accurately and give verbal presentations**E
• Ability to work flexibly as part of a team**E
• Ability to motivate, develop and supervise others**E
• Ability to manage own time and workload and prioritise a range of competing tasks within the working hours allocated **E
• Ability to monitor and improve service quality through active consultation** E​

Behaviours

• Able to ensure equal opportunities and anti-discriminatory practices and promote diversity**E
• Able to recognise and value the contribution of others**E
• Able to take responsibility for own actions and to undertake reflective learning**E
• Able to uphold confidentiality in all aspects of the work with service users, volunteers and colleagues**E
• Able to maintain boundaries in a demanding, frontline context**E

Special Circumstances

• Able to work flexible hours, including some evenings and weekends as required**E
• Able and willing to travel in Oxford and the surrounding Thames Valley area on a regular basis as necessary**E
• Current driving licence valid for use in the UK and access to own vehicle**D

E = Essential criteria

D = Desirable criteria

Off The Record Twickenham (OTR) seeks an experienced and skilled Administrator to assist a small staff team in the efficient and effective running of the office and administrative functions at OTR and to support its counselling and information services for young people.

Main responsibilities of the post

• To act as first point of contact for enquiries, including responding sensitively to referrals from young people, their parents/carers, and other agencies, and to ensure the efficient management of the Counselling Waiting List
• To promote OTR’s activities, through website, social media and other digital channels and communications, and to keep OTR’s website relevant, informative and up to date
• To assist the Board of Trustees on matters of governance, and with specific, stand-alone strategic and fundraising projects. 
• To provide high quality administrative and secretarial support to the staff team, which will include office management and facilities tasks;  to ensure that management information and filing systems are methodical and accessible, and that there is full compliance with the principles of data protection and confidentiality on behalf of all service users

 
Working Conditions 
Office-based in Church Street Twickenham, 5 days per week. Hours to be negotiated but to include some afternoon/early evening work. 
There may be an occasional need to provide sessional cover for the counselling sessions.