We are looking for a part-time LinkUp Outreach & Engagement Coordinator who is passionate about reducing and preventing social isolation in older people. In this role you will identify people 50+ through outreach and established referral pathways, engaging them through 1 to 1 support into Open Age activities. You will need experience of delivering a project and meeting project targets.

Open Age is a charity providing a wide range of social, physical, and creative activities. Established in 1993 by local people, we work across Kensington and Chelsea, Westminster and Hammersmith and Fulham.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.
• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims. 
• To lead on the progression of the Helpline’s volunteering model, including the recruitment, training, and supervision of volunteers.
• To provide support and guidance to volunteers where necessary.
• To support the Stalking Support Team Leader and Helpline Manager where required.

Stalking Advocates will have the opportunity to be considered to participate in intensive training on trauma-led advocacy support. Selection for this training programme is expected to take place mid-2020.

Please note:   Applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Duties and responsibilities:

Service Delivery

1. To respond as quickly and efficiently as possible to requests for help, which may be received via email or telephone, giving appropriate guidance to victims of stalking

2. To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation

3. To manage a caseload and provide expert advocacy support to victims of stalking - including carrying out initial assessments, risk assessments, devising support plans and liaising with appropriate agencies

4. To deliver client work which adheres to high service standards, ensuring compliance with all policies and procedures

5. To keep and maintain accurate and confidential records of all work undertaken

6. To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate.

7. To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.

8. To support the training of advocates and sessional staff as required

9. To assist volunteers with complex helpline enquiries

Volunteer Coordination

1. To lead in the continuous development and implementation of the Helpline’s volunteering model, including generating new opportunities and innovative practice

2. To lead in the recruitment, training, supervision, and celebration of volunteering within the organisation; including creating role descriptions, writing and delivering training, and organising rotas

3. In conjunction with the Stalking Support Team Leader and Helpline Manager, to manage the volunteering budget

4. To monitor and evaluate volunteering activities and contribute to reports for funders and trustees

5. To seek support and information from other organisations to continually improve practice

Other

1.  To attend supervision meetings and appraisals.

2. To attend case management and training sessions for staff and actively contribute to these meetings. 

3. To attend and participate in team meetings and strategic away days.

4. To deliver training on stalking and/or personal safety as required.

5. To undertake any other appropriate duties as requested by the Helpline Manager or Stalking Support Team Leader.

6. To work at all times within the policies and procedures of Suzy Lamplugh Trust.

Volunteering Manager

37 hours per week

£26,000 plus pension and healthcare scheme benefits

The opportunity

We are expanding our services delivered through the support of volunteers and have an exciting opportunity for an organised and enthusiastic manager to develop and lead our volunteer programme.

Our Volunteer Manager will provide a central point of coordination for volunteering, implementing consistent volunteer management processes across the organisation and leading on the recruitment, training and retention of volunteers.

The ideal candidate

This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of team management and leadership preferably in the third sector and experience of working within a fast paced environment.

The successful applicant will be an excellent manager who is committed to delivering a high quality service that meets the needs of a range of stakeholders. We want an exceptional communicator with the ability to build and maintain strong relationships with staff and volunteers. You will have a commitment to good practice in volunteering and engaging with volunteers.

The organisation

We are a locally focused charity with over 160 staff and volunteers across Birmingham and Sandwell, providing a broad range of services to people aged 50 and over. We are looking to grow and expand to reach more of the older people in Birmingham and Sandwell.

Application forms must be completed fully; CV’s will not be accepted.

If you would like to discuss this opportunity further, please contact Sukie Binning, Head of Operations.

The deadline for applications is Monday 2nd December 2019.  Interviews to be arranged between 9th December and 13th December.

Carers Support Merton (CSM) is a well established and respected charity in the London Borough of Merton with an ambitious development programme of work to support promote and improve the quality of life of unpaid carers from the age of 5 years. CSM has an exciting opportunity for a Volunteer Mentor Co-ordinator to join our friendly team.  The postholder will implement a new mentoring programme for young Carers aged 10 – 17 years.  This role provides an excellent opportunity to lead on the development of a project from scratch with plenty of scope to input your own ideas.

The ideal candidate will have experience of working with children and young people aged 10 – 17 years, and will be able to promote the very best practice particularly in terms of safeguarding.  You will be a good self-starter and have a ‘can do’ attitude.  You will have excellent interpersonal skills with the ability to recruit, train. inspire and supervise a high quality volunteer mentors.  It’d be great if you come with experience of leading a team of  volunteers.  However, we’d be equally interested if you can demonstrate transferable skills and enthusiasm towards developing expertise in volunteer management. The postholder will be required to work flexibly and predominately when mentors and young people are available, which will generally include after school, early evenings, school holidays and occasional weekends. 

The postholder will be based at our offices in Mitcham but we are able to offer the opportunity for some homeworking.

Carers Support Merton, as an employer, is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This includes a commitment to robust recruitment, selection and induction procedures. Successful candidate will be subject to an enhanced DBS check.

Closing Date:  Monday 16th December 2019 5pm

Interviews:  Week Beginning 6th January 2020

The main purpose of this role is to project manage and lead the coordination and delivery of the WorldSkills UK volunteer, alumni and events programmes across two divisions. The role will be split approximately as four days a week within the Careers and Education department and one day in the Productivity Lab department dependant on workflow and events schedule.

Activities will include: organising a portfolio of events, communicating with multiple audiences internally and externally throughout the two areas, sourcing appropriate venues, drafting invitations and speaker briefs, managing registrations, planning logistics of the events prior to and onsite delivery and then subsequent follow up and evaluation.

WorldSkills UK is dynamic, results driven charity that wants to change the national conversation about skills and young people. We are a partnership between governments, businesses and education and we exist to accelerate young people's development in work and life.

We are part of a global movement working with young people right across the world.  In the UK, we are entering an exciting new phase in our development and have ambitious plans for the future.  WorldSkills UK works with over 100,000 young people a year with the ambition to grow this to 1,000,000 by 2022. We are excited about the potential of young people and skills to drive change in the UK.

We are a small inclusive team that works with a growing network of dedicated professionals and businesses and we are looking for passionate and thoughtful people that will help us develop innovative solutions to the challenge we have set ourselves.

OxFizz is a social enterprise that exists to bridge gaps in the UK’s education system, ensuring all students have fair access to top universities.

We know that even when they achieve the same grades as their peers, disadvantaged students are less likely to win places at top universities like Oxford and Cambridge. We exist to level this playing field – running a free programme of support to help the most disadvantaged students build the knowledge, skills and confidence to make successful applications to competitive universities.

We achieve this on a cross-subsidy, partnership model, working across the education sector. Where families and schools are fortunate enough to be able to pay for our services, we charge a fee. This work allows us to generate income, and crucially expertise, to make the same services available free of charge on our Access programme. We deliver this programme in partnership with some of the sector’s leading Access organisations, such as The Access Project, Villiers Park, IntoUniversity and Target Oxbridge. 

Volunteering is a fundamental part of this social mission. All our student support is delivered by a network of 150 volunteers. These volunteers are recent graduates, from Oxford, Cambridge and other top universities. We recruit, train and support our volunteers to deliver workshops, tutorials, and 1-1 practice admissions interviews with our students. This support largely takes place at weekend events in London and the South East, and at our Oxford-based summer school.

Our Volunteering Coordiantor role is a varied one and combines:

• Co-ordination of the volunteer recruitment and training process; 
• Strategic thinking about our volunteering offer; 
• Day-to-day management of volunteer communications and engagement;
• Event planning and delivery; 
• An active role as the external face of OxFizz to critical stakeholder groups.

You will plan for and deliver the recruitment of volunteers to support the delivery of our educational services. You will ensure each stage of the volunteer journey is smooth – from initial enquiries and sign ups, to induction and training, being matched with their first students, to delivering support at events, to reviewing and celebrating their success. You will motivate and mobilise volunteers to give their time to support our students.

The qualities that we are looking for are: 

• Passionate about university access for students from disadvantaged backgrounds; 
• Well-organised; 
• Strong inter-personal skills; 
• Takes responsibility for own work; 
• Data-informed. 

This role will require an Enhanced Disclosure and Barring Service Check.

Application deadline:            Midday 29th November 2019      

First round interviews:           5th and 6th December 2019

Second round interviews:      10th December 2019

For a full application pack and information on how to apply, please see the attached document.

The Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministries of Billy Graham and Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the Church and others to do the same.

__________________________________________________________________________________

Position Summary:

The Logistics Coordinator for Volunteers works with the city Tour Director; Assistant Tour Director and London Office Hub Manager supporting the team in preparation for the Graham Tour in 2020.  This role serves to provide a high level of administrative assistance, must be highly organised with excellent communication skills and be a good team player. The ability to multi-task, while maintaining complex schedules is essential in this position. Other skills required for this role include, being resourceful, good problem-solving skills and being self-driven with the ability to complete work in a timely manner which is key in this position.

Responsibilities and Duties:

• Demonstrates Christian values and behaviour that is reflective of the standards, policies and the Statement of Faith established for an employee of BGEA.
• Demonstrates a commitment to the values, vision and mission of the organisation.

• Communicates effectively with team members and when dealing with people externally.
• Provide day to day administrative support in the office for the Graham Tour.
• Co-ordinate and oversee the volunteer recruitment process for the Graham Tour, working with City Directors and the appointed Tour Associates.
• Will oversee physical logistics of:

1. Tents
2. Chairs
3. Tables
4. Signs
5. Briefing Area
6. Check in Area
7. Give-A-Way T-shirt area
8. Interface on-site with Venue staff – throughout the process and at the event
9. Position all materials such as programmes
10. Oversee clean up

• Maintains and updates information and records using Microsoft Office suite.
• Maintains accuracy and follows procedures when performing functions.
• Maintains the protection and confidentiality of records and information.
• Work with other FGT administration staff to source suppliers, printing, shirts or other merchandise.
• Respond to general enquiries and volunteer enquiries relating to FGT, including phone calls and email enquiries.

Competencies required:

• Servant Leader: Upholds Christian values with the ability to lead by example and have a heart for service.
• Communication: Strong communications skills; ability to express oneself professionally, both written and verbally when interacting with people internally and externally.
• Teamwork: Ability to work well within a team and one on one.
• Proactive: Proactively carry out administrative tasks and support the team where needed.
• Problem Solving: Ability to assess problems and seek to implement solutions.
• Flexibility: Ability to adapt quickly to fit with changing conditions, tasks, responsibilities, or people.
• Thorough: Have good attention to detail, with emphasis on communication, time management and accurate record-keeping.
• Multi-task: Ability to multi-task, be well-organized and work well under pressure.

Education and Experience:

• Qualification in related discipline or equivalent work experience.
• Experience in working with a variety of Church denominations desirable, but not essential.
• Proficiency in MS Office suite.

PLEASE NOTE, THIS POSITION WILL START IN JANUARY 2020

There is a requirement for the job holder to have a personal commitment to the Christian faith as functions within this role will require knowledge and personal experience of the Christian faith.

Sustrans is the charity making it easier for people to walk and cycle, by connecting people and places, creating liveable neighbourhoods, transforming the school run and delivering a happier, healthier commute.  Take the next step on your Sustrans journey by joining our England North team:

Volunteer Coordinator (ref: SUS2784)

£27,255 pro rata per annum

22.5 hours per week – contract to 6 October 2020 - based in Leeds or Manchester

The exciting role includes leading the North volunteer support service, development of new volunteer initiatives and creating a vibrant volunteering offering. In this role you will also be responsible for ensuring the implementation of standard volunteer procedures and best practice in recruiting,motivating and supporting volunteers and expanding the network of local volunteer groups to meet regional/national strategies.

Educated to degree level or equivalent and substantial experience of successful  volunteer programme development, you will have excellent written and verbal communications skills, the ability to engage, inspire and influence volunteers, excellent organisational skills and the ability to work independently and remotely, prioritising your own workload.  You will also have experience of running volunteer and public events, of public speaking and of successful partnership working.  You will have experience of line management, a high level of IT literacy and be committed to the promotion of sustainable transport.

Please quote reference number.  Closing date for the receipt of completed applications is 9am on Monday 25 November 2019. Interviews will take place on Thursday 5 December 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

Girlguiding’s Volunteer Development Team is looking for a proactive team assistant to play a key part in the delivery of learning and development to our volunteers.

This is an exciting time to join our friendly and supportive team. The team assistant will play a central role in the planning and delivery of an ambitious learning and development framework that will help us achieve our strategic objectives.  Based in London, the role will focus on administration of the diverse learning and development activities of our trainers and volunteers. There will also be opportunities to develop project coordination skills as we deliver new pieces of work.

The post holder will have experience of setting up and running administrative processes whilst being flexible enough to find solutions to day to day challenges. They will be able to build effective working relationships across Girlguiding using their excellent interpersonal and communication skills and will prioritise and manage their workload effectively.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change – improving attitudes towards mental health. While Girlguiding’s young members may be girl only, our staff team is mixed gender. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or mental), gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and  sexual orientation.

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

GMCVO is the voluntary sector support organisation for the Greater Manchester city region. It is an active Social Investor within Greater Manchester supporting Social Enterprises, trading Charities and Voluntary and Community groups to grow their trading activity and social impact. The Investment Officer role is to directly support these organisations to access Social Investment from GMCVO. Specific tasks include;

• Develop a pipeline of leads that extend the reach of the programme
• Respond to and manage enquiries and applications
• Manage client relationship to Investment Panel and complete due diligence on applications.
• Write investment reports and present them to Investment Panel

We offer:

• A permanent contract
• 22 days leave plus bank holidays
• Flexible working which may include Flexitime, option for some home based working, part-time opportunity, Job-share opportunity, Full-time hours condensed into a shorter week.
• A location close to Manchester City Centre

Who are we?

Recently named Third Sector Charity of the Year 2018, we are a rapidly growing charity, committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait. By recruiting a team that ‘can’, we can and will find one sooner.

Our exciting job role!

The Research Grants Manager is a key operational role and the successful applicant will be responsible for overseeing the grant programme in line with the Association of Medical Research Charities (AMRC) principles in order to encourage high quality applications for funding.

This role is full time - 37.5 hours and will be based in our Farnborough office, with some out‑of‑hours working.

What we'd like from you:
 

It’s simple – we’re looking for the people who ‘can’. We want the talented, the energetic and the ambitious. We need the inspired and the inspirational – the people who completely embrace our values, offer a great cultural fit and who are determined to make real and lasting change for our community. 

If this is for you, we’d love to hear from you!

What we'd like to give you: 

- Salary c.£35,000 per annum (dependent on experience)

- 25 days holiday plus bank holidays – pro rata for part-time contracts (we also close at Christmas in return for you volunteering 3 charity days per year*) 

- Generous pension contribution*

- Life assurance cover*

- Employee Assistance Programme

- Loads of other great benefits, plus an amazing culture to work in, a great team and lots of fun (and cake!)

How to apply to join our amazing team:

Please apply online attaching your CV and a supporting statement explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

Advert close date: 3rd December 2019

First interview date and location: 11th December 2019 via Skype - tbc

Second interview date and location: 16th OR 18th December 2019 at our Farnborough office - tbc

More about us:

Visit our website careers pages to find out more about our culture and what it’s like to be part of our amazing team.

Don’t forget to check out our short videos (you can find the on our You Tube channel) to find out more about our culture and what it is like to work at The Brain Tumour Charity.

Did you know that in addition to being recently crowned Third Sector Charity of the Year, we have won a variety of other awards and have been ranked a top global organisation by renowned management consultants McKinsey? Whilst we’re not boasting, we are particularly proud that our HeadSmart campaign scooped the NHS Innovation Award, a Third Sector Excellence Award and a Charity Times Award (well, maybe we’re boasting a little bit!).

For more information, please visit our website!

We reserve the right to close the advert early in the event of receiving a sufficient number of applications and may extend the advert if we don't find our perfect team mate! 

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

*subject to qualifying criteria

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Relations department acts as the guardian of the Muslim Aid brand as well as being the source of knowledge for enquiries and contact from supporters (Donors, Campaigners, Volunteers, Customers etc) and the wider general public. This includes being up to date and knowledgeable about the new and existing international projects we deliver, campaigns, appeals etc. and liaise with various departments.

You will provide critical support answering queries, promoting our services/products and processing donations. You will be required to enter records accurately onto the Customer Relationship Management (CRM) system and to maintain a high level of accuracy in all management information.

About the Role:

The main responsibilities of this role will be to:

1. Provide excellent service on a daily basis. This role will be the first point of contact for all internal and external supporter related queries.
2. Ensure all calls are answered promptly and handled appropriately, and to take telephone donations when necessary.
3. Respond to all incoming enquiries from current and prospective supporters (phone, mail and online) in line with agreed briefs and procedures.
4. Create and amend supporter records on CRM and record all relevant correspondence
5. Provide live support between 9:30-17:30 to all stakeholders on the online chat service.
6. Process all invoices for the Supporter Relations & Data Insights functions.

About You:

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.

To be successful in this role:

• You will have experience of working in a customer service role, gained within the charity or commercial sector.
• You must have a genuine interest in working in the charity sector, preferably INGO, and creating an excellent experience for our supporters.
• You must have experience working in a busy environment, prioritising activities and managing multiple, conflicting priorities
• You must have excellent interpersonal and communication skills and ability to liaise effectively with people at various levels. This includes a high standard of written and spoken English.
• You will be educated to A-level or equivalent.

Why you should apply:

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for a strong communicator with great attention to detail and a passion for customer service to join the Muslim Aid family. You will be joining a supportive, highly-skilled, passionate organisation. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please note that due to the high volume of applicants for this role an application without a cover letter will not be considered. Please submit your cover letter (no more than 1 page) and CV to us.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

We are seeking a Counselling Lead to work closely with the Cancer Information and Support Services Manager.We are looking for an individual who leads the development of the Mulberry Centre’s counselling services and has a pivotal role in managing the provision of counselling services to patients, carers and the bereaved.You will need to be compassionate and empathetic individual striving to make a difference to people affected by cancer. 

To apply, please refer to the Information Pack and email a comprehensive CV and a covering letter showing evidence of how you meet the personal specification of the role.  We will not be accepting CV's only.