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Top job
Cavernoma Alliance UK, Remote
£48,000 - £51,000 per year
Posted 2 days ago
Top job
Closing in 6 days
The Ben Kinsella Trust, Islington (On-site)
£26,939 - £32,608 per year (starting salary typically at £26,939 with progression based on performance and experience)
We are looking for an education or youth work professional to work for one of the UK’s leading anti-knife crime charities.
Posted today

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Closing in 4 days
Science Media Centre, London (On-site)
£31,500 per year
Posted 1 week ago Apply Now
Closing today at 17:03
Breaking Barriers, London (Hybrid)
£32,000 - £37500 per year based on location
Posted 2 weeks ago Apply Now
The Talent Set, London (Hybrid)
£113.64 per day + £17.05 daily holiday
Posted 2 weeks ago
Harris Hill Charity Recruitment Specialists, Remote
£90k - 110k per year
Posted 2 weeks ago Apply Now
Closing in 3 days
Family Action, Hoxton (Hybrid)
£28,321 per annum, incusive of the Inner London Weighting
A fantastic opportunity to launch your career in the charity sector
Posted 5 days ago
Closing in 3 days
Anthony Nolan, London (On-site)
£39,000 - £42,000 per year
Posted 3 weeks ago
Closing in 3 days
Royal College of Paediatrics and Child Health, Greater London (Hybrid)
£32,477 pa plus excellent benefits
Posted 2 weeks ago
Page 1 of 4
Canning Town, Greater London (On-site)
£18,528 - £18,880 per year
Part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About the role:

This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours.

As the first point of contact, the postholder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience.

The role is primarily weekend-based (Saturday and Sunday), with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand.

WORKING PATTERN

  • Primary working days: Saturday and Sunday
  • Shift times: 8:00am – 8:00pm
  • Flexibility required to cover weekday shifts where needed
  • Occasional attendance at training or meetings during weekdays

RESPONSIBILITIES & ACCOUNTABILITIES

  • Provide a professional, friendly, and welcoming reception service at all times
  • Act as the first point of contact for residents, visitors, and stakeholders
  • Manage a high volume of face-to-face, phone, and email enquiries
  • Ensure all visitors are appropriately greeted, managed, and directed
  • Respond to resident queries promptly and effectively
  • Escalate complex issues to the relevant teams (housing, support, maintenance)
  • Maintain regular communication with internal departments to resolve issues efficiently
  • Promote a positive, inclusive, and supportive environment for residents
  • Support the day-to-day running of the building and front-of-house services
  • Manage post and parcel distribution accurately and securely
  • Maintain booking systems, logs, and records as required
  • Assist with coordinating appointments and service access
  • Ensure communal areas are clean, safe, and welcoming throughout the shift
  • Monitor activity within the building and report any concerns appropriately
  • Follow all health and safety procedures, including incident reporting
  • Support emergency procedures in line with organisational policy
  • Accurately record interactions, incidents, and tasks using internal systems
  • Maintain shift handover notes to ensure continuity of service
  • Follow organisational processes and procedures consistently
  • Work collaboratively with colleagues across departments
  • Provide cover for colleagues during absences and busy periods
  • Attend team meetings and training sessions as required

PERSON SPECIFICATION

Experience

  • Experience in a customer service, front-of-house, or concierge role
  • Experience working in a fast-paced, customer-facing environment
  • Experience handling enquiries and resolving issues

Skills & Knowledge

  • Excellent communication and interpersonal skills
  • Strong customer service focus with a professional and approachable manner
  • Good IT skills (e.g. Microsoft Office, email, databases)
  • Ability to prioritise tasks and manage time effectively
  • Understanding of confidentiality and professional boundaries

Abilities

  • Ability to remain calm and professional under pressure
  • Ability to problem-solve and respond to a range of situations
  • Ability to build positive relationships with a diverse range of people

Personal Qualities

  • Friendly, approachable, and reliable
  • Proactive and organised
  • Patient, empathetic, and respectful
  • Honest and dependable

Desirable

  • Experience in supported housing, residential settings, or community services
  • Knowledge of safeguarding and resident welfare practices
Organisation
Your Place View profile Organisation type Registered Charity Company size 51 - 100

Our mission to solve homelessness in east London, one person at a time!

Posted on: 27 May 2026
Closing date: 26 June 2026 at 14:45
Tags: Advocacy, Customer Service, Customer support