58 Enquiry officer jobs in London, Greater London

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Data, Risk and Compliance Officer will manage Muslim Aid’s organisational approach to data protection, risk management, compliance and assurance coordination. The role will provide oversight of key registers, trackers, records, reports and action plans, including the corporate risk register, compliance obligations register, policy review schedule, data protection records, information-rights requests, breach records, audit action trackers and assurance follow-up.

The postholder will work directly with the COO, leadership team and functional owners across the organisation to strengthen governance, ensure risks and compliance actions are actively managed, support timely escalation and drive continuous improvement in organisational controls and accountability.

The postholder will own coordination, tracking, records, follow-up and administrative support for these areas, while supporting senior colleagues with design, judgement, quality assurance and insight.

About the Role:

1. Maintain the corporate risk register and ensure risks, controls, actions, owners and deadlines are kept up to date.
2. Gather regular updates from functional owners and support teams to describe risks clearly and consistently.
3. Maintain the compliance obligations register, policy review schedule and evidence of compliance activity.
4. Work with departments to record legal, regulatory, donor, funding agreement, data protection and internal policy requirements.
5. Maintain data protection policies, procedures, templates, records of processing activities, data flows and information asset records.
6. Prepare regular reports, exception reports, committee updates, action summaries and briefing notes on risk, compliance, data protection, audit actions and overdue matters.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

This role operates on a hybrid working basis, with a requirement to work from the office for a minimum of two/three days per week, and additional days where required to meet organisational needs.

TWOTo be successful in this role, you will need:

1. Law degree, equivalent legal qualification or equivalent experience in legal, compliance or regulatory matters.
2. Significant experience in data protection, risk, compliance, governance, assurance or a related area, including responsibility for improving organisational processes and controls.
3. Experience managing risk registers, compliance trackers, policy schedules, action logs and organisational records, with responsibility for quality, timeliness and escalation.
4. Strong organisational and management skills, with the ability to prioritise competing demands, oversee several trackers, manage deadlines and deliver high-quality reports.
5. Ability to influence and follow up actions firmly and professionally, make sound judgements, identify issues requiring escalation and handle sensitive information with discretion.
6. Ability to write clear reports, updates, guidance, action summaries and recommendations for managers, leadership team, committees and the Board.

Why you should apply:

Join Muslim Aid as our Data, Risk & Compliance Officer and play a key role in strengthening our approach to data protection, risk management, compliance and organisational assurance. Working closely with the COO, Leadership Team and colleagues across the organisation, you’ll help ensure key risks, compliance obligations and data protection responsibilities are effectively monitored, managed and addressed. You’ll oversee essential registers, records and action plans, support audit and assurance activity, and help strengthen organisational controls and accountability. If you’re passionate about good governance, effective risk management and using robust processes to drive continuous improvement, we would love to hear from you.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working – minimum of 2/3 days per week in the office
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Pre-employment Checks:

Due to the nature of our work with children & vulnerable communities, Muslim Aid operates rigorous safeguarding and Protection from Sexual Exploitation and Abuse (SEA) procedures in our recruitment process. We are committed to the prevention of sexual abuse, exploitation and adopt a zero-tolerance approach to SEA, as a result, any employment with Muslim Aid is subject to the following checks prior to your start date:

• Satisfactory professional references, including safeguarding specific-enquiries.
• A Basic level Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable.
• Right to work documentation review in the country this role is located. 

We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Helping carers feel heard, understood and supported, one conversation at a time. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

 This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

 This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Safeguarding Statement

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.

The Vacancy

This exciting role combines supporting the management of Methodist historic places of worship and other spaces across Britain with interpretation and audience development. The Methodist Heritage Officer will advocate for Methodist Heritage, contribute to delivering the Methodist Heritage Strategy 2026-2032 and work towards our historic spaces being sustainable, welcoming and engaging. For example, you will aim to develop and promote a compelling and integrated missional visitor offer with our museums, and resource the pilgrimage opportunities offered by our historic chapels.

About You

We are seeking an experienced Christian heritage professional, who is passionate about the development of Methodist Heritage and its use as a tool to deliver contemporary Christian mission. You will work with our four nationally accredited museums, but also with our many other heritage sites and historic chapels. Working with the expert volunteers in the Methodist Heritage Committee and teams at our heritage sites, as well as Connexional (national) staff team colleagues in archives, property and communications, for example, you will be someone who can ensure coordinated best practice for the Church in heritage management in relation to historic properties, advise on collection care and develop engaging interpretation and outreach.

This role has an occupational requirement to be a practicing Christian in accordance with the Equality Act 2010.

If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.

Disclosure and Barring Service

An enhanced DBS disclosure is required for this position.  The Methodist Church will cover the associated costs.

Informal Enquiries

For an informal conversation about the role, please contact Jo Hibbard, Director of Heritage & Art .

For questions or reasonable adjustments during the recruitment process, please email HR Team.

Key Dates

Closing Date for Applications: 1 October 2026

Interviews (on-site in London): 12 October 2026

Please note: We reserve the right to close this advert early if sufficient applications are received. 

The Vacancy

This is a newly-created role in the Methodist Church’s Connexional (national) staff team, managing the Church’s unique collection of c.60 post-war religious artworks, which includes pieces by Sutherland, Frink, Burra, Souza and Muafangejo: The Methodist Modern Art Collection - The Methodist Church

Working with the Collection’s expert volunteer Management Committee, you will be responsible for facilitating the conservation and touring programmes, including supporting local churches with exhibition planning, logistics, venue and condition checking, and for making related funding bids. You will have the opportunity to enhance the interpretation of the Collection and to develop creative new uses of the artworks.

The Methodist Church is actively seeking a partner organisation with whom to establish a permanent new home base for the Collection. It is expected that part of your role will be to support relocating the artworks and helping to establish new ways of working as a result.

About You

We are seeking an experienced and innovative, fine art curator. You will be as comfortable supporting volunteers to stage exhibitions around Britain, as working with art gallery professionals, conservators and technicians. You will understand the potential for visual art to communicate the spiritual, and be able to demonstrate how to engage audiences in reflection and encourage conversation about God and Christian faith inspired by art.

This role has an occupational requirement to be a practicing Christian in accordance with the Equality Act 2010.

If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.

We are also open to considering remote/homeworking arrangements (salary may vary accordingly).

Disclosure and Barring Service

An enhanced DBS disclosure is required for this position.  The Methodist Church will cover the associated costs.

Informal Enquiries

For an informal conversation about the role, please contact Jo Hibbard, Director of Heritage & Art.

For questions or reasonable adjustments during the recruitment process, please email HR Team.

Key Dates

Closing Date for Applications: 27 September 2026

Interviews (on-site in London): 9 October 2026

Please note: We reserve the right to close this advert early if sufficient applications are received. 

The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.

The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.

This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

Summary of Role

The Administration function provides high-quality, proactive administrative support across the organisation. Working as part of a small team, the Administration Officer roles ensures efficient coordination, accurate record-keeping, and timely administrative processes that enable departments to operate effectively and collaboratively.

The role is designed to be flexible and responsive, supporting multiple teams at any one time and contributing to a resilient centralised administration model.

Key Responsibilities 

• Provide proactive administrative support to multiple allocated teams, ensuring effective coordination, organisation, and timely delivery of activities.

• Coordinate diaries, meetings, and events, including preparing agendas, circulating papers, and recording actions and notes as required.

• Act as a professional first point of contact for internal and external administrative enquiries, managing communication efficiently and escalating where appropriate.

• Prepare, collate, and quality-check papers, reports, and presentations for internal meetings, senior leadership and Association forums.

• Maintain accurate and secure records and filing systems in line with organisational policies, data protection, and information governance requirements.

• Use organisational systems effectively and support departmental compliance with internal policies, controls, and procedures.

• Work collaboratively within the Central Administration team to provide cover, balance workloads, and support wider organisational priorities.

• Contribute to continuous improvement of administrative processes and ways of working across the or Foundation.

Citizens UK 

Location Hybrid · UK Hybrid · Home-based with some travel around the South East region and to London for team meetings.

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

We are looking for a highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process. 

The Programme Officer will support our work across the South East and support our managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network. 

Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include: 

Contribute towards the achievement of CUK and LWF’s strategic objectives

Understand how the role contributes to LWF’s purpose and the core mission of CUK

Reliably implement CUK’s and LWF’s policies, procedures, and values in own work

Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign 

Feed into the LWF strategy and objectives development 

Living Wage Accreditation 

• Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation 

• Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers 

• With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries 

• Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability 

• Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered 

Build and manage projects and achieve work targets effectively

Successfully progress projects and tasks incl. tracking performance and expenditure 

Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.

Support the growth and development of new and existing Living Wage schemes incl.  Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy 

Deliver personal work targets on time and to standard: 

• Respond to telephone and web-based enquiries by providing advice and support to employers and supporters 

• Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals 

• Maintain LWF data on systems, incl. Salesforce employer database

• Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans 

• Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions 

Learning &expertise

Keep abreast of new developments in the accreditation space

Apply new learning to work and respond effectively to feedback 

Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders 

Develop and manage external relationships 

Effectively develop and support a range of external relationships 

Respond effectively to queries or requests from stakeholders 

Engage with a diverse range of external stakeholders to support and develop projects as required 

Communications 

Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know 

Represent the LWF coherently in writing and verbally 

Events and Communications 

• Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics 

• Represent and speak on behalf of the LWF at internal and external meetings and events 

• Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides 

Develop and manage internal relationships 

Work effectively with colleagues across Citizens UK 

Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders 

Generate income and resources

Contribute to plans and proposals to grow sources of income/resource.

Take personal responsibility for the careful stewardship of LWF’s resources 

 Personal Specification 

(D) Desirable, (E) Essential 

 Experience 

• Comprehensive experience in an administrative role (E) 

• Experience of building positive relationships (E) 

• Experience of learning, managing and updating Salesforce or similar databases (D) 

 Key skills and knowledge 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Understanding of database and systems management (E) 

• Ability to take in and interpret information and present in a succinct manner(E) 

• Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders, both online and in-person (E) 

• Ability to act on own initiative to introduce and develop new systems as appropriate (E) 

• Strong attention to detail (E) 

• Strong IT skills to include MS Office and database software (E) 

• Understanding of the policy and campaign landscape in the UK (D) 

Personal qualities & values 

• A strong commitment to social justice and alignment with the Living Wage Foundation’s mission and Citizens UK’s values (E). 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role. 

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interviews will be in person in the South of England region, week commencing 5th October – in person most likely at Head Office in Whitechapel.

Finance Officer (Part-time) 

Salary:£32,000 pro rata 

 
Hours:0.4 FTE 
 

Location:Remote, home based. 
 

Closing date: Monday 21 September 2026 
 

Interviews: Monday 28 September 2026 

About NADP 

The National Association of Disability Practitioners (NADP)is the main professional body for disability and inclusion practitioners working in UK education, supporting better outcomes for disabled students. 

Why join NADP 

• Make a meaningful impact by supporting an organisation that improves opportunities for disabled students across education 

• Take ownership of a key role where your work directly supports how the organisation operates and grows 

• Be part of a small, values led team where collaboration, trust and inclusion are at the centre of how we work 

• Have the flexibility to work from home, with a healthy work life balance built into the role 

• Help shape and improve finance processes in an organisation focused on equity and positive change 

About the role 

We are looking for a Finance Officer to manage our day-to-day finance and payroll processes. 

You will work closely with the Operations Manager and support the smooth running of our financial activity. 

Key responsibilities 

Finance 

• Reconcile bank accounts and maintain accurate financial records 

• Manage income and expenditure processes 

• Schedule payment runs and ensure timely payments 

• Credit control and chasing debtors 

• Produce financial reports, forecasts and variance analysis 

• Support preparation of end of year accounts 

• Support external accountants with queries

Payroll 

• Support our external payroll provider to process monthly payroll and maintain records 

• Liaise with payroll provider to resolve payroll queries and produce reports 

General 

• Provide administrative support across the organisation 

• Support membership processes and respond to enquiries 

• Support delivery of events (online and in person) 

• Manage the filing, storage, archiving and security of documents meeting all Data Protection requirements and responsibilities 

Essential criteria 

• Experience managing finance processes and payroll 

• Experience producing financial reports and forecasts 

• Ability to explain financial information clearly 

• Understanding of confidentiality and data protection 

• Strong attention to detail and organisation skills 

• Ability to work independently and as part of a small team 

• Commitment to inclusion and equitable practice 

• Bookkeeping, accountancy or payroll qualification (or equivalent experience) 

Desirable criteria 

• Experience in a charity or membership organisation 

• Experience using Sage Business Cloud Accounting, Xero or similar software 

• Understanding of disability or education sectors 

How to apply 

Send your CV and a covering letter explaining how you meet the criteria, or you can apply using a format that works best for you, including written, video or audio, byclicking the apply button below. Even if you do not meet all the desirable criteria, we still encourage you to apply. Training can be provided where needed. 

We welcome applications from disabled people and offer guaranteed interviews to candidates who meet the essential criteria under the Disability Confident scheme. 

We welcome applications from all qualified candidates. However, to be considered for this role, you must currently have the right to work in the UK (for example, through British citizenship, settled/pre-settled status, or a valid work visa).

Please note the desired qualifactions required for the role: Specialist Community Public Health Nurse (health visitor or Family Nurse) or Midwife,
Nurse or Paediatric Nurse with community experience.

1. Proactively engage and work in partnership with professionals and organisation working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.

2. Design and deliver training.

3. Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way.

4. Create and assist with development of information resources.

5. Manage and supervise the Support and Training Officer and Training Development Officer.

Proactively engage and work in partnership with professionals and organisations working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.

•To build relationships with health and childcare professionals working with families and babies vulnerable to sudden infant death in order to reach and engage those families with advice and support.

•To proactively build and maintain partnerships with relevant organisations particularly those who work with vulnerable families to co-produce and collaborate in developing resources and programmes to reduce infant mortality.

•To build relationships with local professionals in order to support local campaigns to reduce SIDS deaths, sleep related accidents and infections in babies.

•To ensure the Lullaby Trust’s work reflects the public health agenda across England, Wales and Northern Ireland.

•To work with the Policy and Research Manager reviewing external health and social documents/policy.

Design and deliver training

•To be lead the Training Team Working Group and chair meetings.

•To lead and work to deliver the training strategy by creating and promoting evidence-based online training packages aligned with public health priorities to a range of professionals working with families and babies vulnerable to sudden infant death which enables confidence to have meaningful conversations with families. 

•Plan, develop and record online webinars and presentations for families and babies vulnerable to sudden infant death and on bereavement support in line with the Training Strategy

•Use national and local data to create and deliver training packages which is responsive to need, SUDI and safeguarding reports and investigations and CDOP themes.

•To meet and liaise with outside organisations to deliver showcase training packages.

•To ensure training is evaluated and adapted/developed

•To work with engagement team to ensure training is promoted.

Create and assist with development of online and printed information resources particularly aimed at those vulnerable to sudden infant death.  

•Assist with checking accuracy of safer sleep info posts on social media and -participating in Q&As.

•Create resources specifically aimed at families and babies vulnerable to sudden infant death.

•Develop resources and tools for professionals working with families to have meaningful conversations and support safer sleep messaging.

•Develop resources for professionals that translate evidence and research into good standards of practice.

•Review and update website text and social media messages on safer sleep in conjunction with the engagement team.

Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way

•Manage the cover and answer information enquiries including helpline and online, on safer sleep responding within the set guidelines and KPIs for the department.

•Manage and facilitate the Young Parent Panel and New Families Panel in collaboration with other specialist organisations and charities; keeping in contact, recruiting new members, arranging meetings, focus groups and user testing and feedback on resources and activities.

•To be a representative for media work promoting safer sleep advice, including radio, tv, pre-recorded and live media.

•Work with other teams to reach more families including on projects focussing on high risk groups and under-represented families.

•Ensure any safeguarding concerns are actioned in accordance with the organisation’s Safeguarding Policy.

To manage and supervise the Support and Training Officer and the Training Development Officer

•To supervise and set priorities for the Support and Training Officer, following Lullaby Trust processes.

•To provide regular support and supervision to the Support and Training Officer.

•To attend regular meetings of the Lullaby Trust Management Team.

•Deputise for Support and Information Team when needed.

Any other work which relates to the Lullaby Trust’s strategic objectives

•To participate in training and events with colleagues on a regular basis.

•To work with the relevant departments in the organisation to deliver and implement the organisations strategy

•To keep abreast of external research on SIDS and related fields.

•Maintain knowledge of developments within health service provision and family social care to identify opportunities for improving support for families.

We’re looking for an experienced and compassionate Counselling Lead to join our team and play a key role in shaping and developing our counselling service for children and young people. You’ll provide clinical leadership to a team of counsellors and trainees, ensuring young people receive effective therapeutic support, while helping us strengthen, diversify and grow our mental health offer. This is an exciting opportunity for someone who combines strong clinical expertise with great leadership and relationship-building skills, and who wants to make a real difference to the lives of young people in tthe High Wycombe area

We are looking for a Fundraising Support Officer to support a wide range of fundraising activities across Dignity in Dying and Compassion in Dying.

This is a varied and practical role supporting campaigns, donor care, and administrative processes. You will play an important part in ensuring our supporters have a positive experience while helping deliver key fundraising initiatives, including new programme development.

This role is ideal for someone early in their career, returning to work, or looking to move into fundraising. We are looking for enthusiasm, organisation and a willingness to learn, and will support you to develop in the role.

Key responsibilities

• Provide administrative support for fundraising campaigns, including direct mail activity
• Support the set-up and delivery of new initiatives (e.g. lottery and in-memory giving)
• Respond to supporter enquiries via email and telephone
• Process donations and maintain accurate supporter records using databases (e.g. Raiser’s Edge)
• Support donor communications, reporting and stewardship activity
• Assist with general fundraising administration and team support

About you

We are looking for someone who is:

• Organised, with strong attention to detail
• A clear and confident communicator, able to respond sensitively to supporters
• Proactive and positive, with a willingness to learn
• Comfortable using systems and handling information (training provided)
• Motivated to build a career in fundraising

We welcome applications from candidates with a wide range of experiences, including those with limited formal work experience.

About us

Dignity in Dying campaigns for greater choice, control and access to services at the end of life. Compassion in Dying supports people to understand and exercise their rights, helping them plan for end-of-life care.

Interviews

• Stage 1: Virtual interview – WC 21st September
• Stage 2: In-person interview at our London office – TBC

Central London | £32,721 per Annum | Full-time (35 hours per week) | 1 YR Fix Term Contract

Minimum 3 Days per week in the office during probation, minimum 2days thereafter

About the Role

We are seeking a highly organised and customer-focused administrator to support anaesthetists throughout their training journey, from entry into specialty training through to the award of a Certificate of Completion of Training (CCT). The role also supports the administration of the College's online training portfolio, helping to ensure that trainees maintain accurate training records throughout their careers.

As a key member of the Training Team, you will provide advice and guidance to trainees, trainers and other stakeholders on a range of specialty training matters. You will work closely with the General Medical Council (GMC), senior anaesthetists, College Officers and colleagues across the College to ensure the effective delivery of training processes and support services.

Key tasks and responsibilities include (but are not limited to):

• Providing information and guidance on anaesthetic specialty training, including Acute Care Common Stem (ACCS) training pathways, and escalating complex queries where appropriate.
• Processing applications and requests relating to time out of training, including calculating training completion dates and communicating outcomes to trainees and trainers.
• Delivering first-line support to users of the College's Lifelong Learning Platform (online training portfolio).
• Supporting College committees and working groups by preparing agendas and papers, coordinating meetings, taking accurate minutes, managing follow-up actions and handling committee correspondence.
• Maintaining accurate records and ensuring administrative processes are delivered efficiently and to a high standard.
• Building effective relationships with trainees, College members and key external stakeholders to provide an excellent customer experience.

About You

You will have experience working in a helpdesk and/or customer service environment, alongside proven experience providing administrative and secretarial support to formal committees, including the preparation of agendas and minute-taking.

You will be able to interpret, simplify and communicate complex information clearly and accurately, with the ability to develop and maintain a sound understanding of anaesthetic training regulations and routes to the GMC Register.

Strong stakeholder management skills are essential, with the ability to build and maintain effective working relationships with a wide range of internal and external contacts.

The Package

This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 26 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

How to Apply

If you believe that you are the right person for this role, please submit your CV and Cover Letter by Tuesday 15 September 2026. Please note that the closing date may be brought forward should we receive a high volume of suitable applications.

Due to the volume of applications received, we are unable to provide individual feedback to external candidates. Only shortlisted applicants will be contacted following the closing date.

Applicants must have the right to work in the UK and be resident in the UK at the time of application. No agencies please.

About the College

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA equality, diversity and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Membership & Programmes Officer

The Political Studies Association (PSA) exists to develop and promote the study and teaching of politics and related disciplines. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership that includes academics in political science, theorists and practitioners, policymakers, researchers, and students in higher education, as well as members from the school community.

Contract

Fixed Term, 12 months’ maternity cover with scope for extension

Salary

£32,000

Hours

37.5 (Monday - Friday)

Reports to

Membership, Events and Programmes Manager

Location

PSA offices in Camden, London. The PSA works on a hybrid basis and supports remote working; post-holders are normally required in the office one day a week (on Wednesdays).

Job purpose

The PSA is a membership body with over 1000 members. The Membership & Programmes Officer is a key and multi-faceted role within in a small but dynamic team.

You will be responsibe for overseeing all aspects of the PSA membership. This will include communicating with current and prospective members, encouraging them to take up the full range of membership benefits and to participate in association activities so that they enjoy a high-quality member experience. Your role includes three core areas outlined below. These are three distinct but interlinked areas of responsibility which will involve working with/alongside other members of the team, and which will be guided by the direction of the Membership, Events & Programmes Manager.

Main responsibilities

Membership

1. The principal contact for all membership services

• As principal membership officer, you will be responsible for dealing with current and prospective members: managing membership registrations, renewals, queries re payments and general membership enquiries. This will include responding to communications from members and non-members within 48 hours of receipt
• You will be responsible for updating and managing the membership database (Oomi); producing membership data, and troubleshooting any joining/renewing issues for members
• You will be responsible for ensuring a successful member journey throughout sign-up, engagement, and renewals. Understanding, and reviewing, the member journey across our different platforms to ensure a smooth and consistent process is achieved
• You will be responsible for creating and sending the monthly membership e-newsletter (using our mailing platform, Brevo)
• You will be responsible for collating and reconciling membership data, including data cleansing  and other tasks as advised by the Head of Membership, Events & Communications or the Head of Operations & Finance
• You will work closely with the PSA Finance Officer to ensure all processes for receiving membership subscriptions are effective and accurate, including online membership payments by credit card and Direct Debits
• Working closely with other members of the team to ensure that members understand and receive their member benefits, and to support and implement any membership changes/developments that may be agreed by the Executive Committee

Specialist Groups and Networks

2. To support our specialist groups and member networks

• The PSA currently has 48 unique specialist groups that represent key subject/policy areas within political studies. The PSA also has two member networks dedicated to Early Career academics and those engaged in Teaching and Learning. As Membership & Programmes Officer you will be the primary contact for specialist groups, and will be responsible for:
• Managing the specialist groups inbox and ensuring queries are responded to in a timely manner, and consulting with colleagues on queries/actions where necessary
• Supporting specialist groups with their PSA website pages and access to their CRM database portal, in line with the guidelines provided, and creating/updating guidelines where necessary.
• Supporting the creation of new specialist groups, briefing group convenors ensuring they have the guidance and support needed to fulfil their role
• Supporting the Teaching and Learning, and Early Career networks by assisting with network communications, newsletters and network data where/when necessary. The networks are overseen by the Membership, Events & Programmes Manager

PSA Programmes

3. To support PSA annual programmes which include the PSA annual international conference, PSA prizes and other member-orientated activities throughout the year.

• Each year the PSA awards a number of prestigous prizes to PSA members by way of recognising and rewarding excellence and impact across Political Studies. You will be responsible for supporting the Membership, Events & Programmes Manager with delivery of the PSA’s prizes, including collating submissions and and producing prize winners’ certificates
• You may be asked to support other longstanding PSA programme initiatives such as the House of Commons Internship opportunity, Teachers CPD event at Parliament and the PSA Student Blogs competition
• Supporting other programmes to develop membership benefits and growth, such as schools/teachers innitiatives as/when required

The PSA Annual Conference

• The PSA organises and delivers a large scale international academic conference, which usually attracts 800 – 1000 delegates. The next annual conference will be taking place at the University of Hull from 22 – 24 March 2027. Because of the scale of this event, and the size of the team, all members are expected to be involved in aspects of confrence planning and delivery, including attending the event itself.

Specific tasks regarding the PSA Annual Conference may include, but are not limited to:

• Supporting the annual conference, which can include: responding to delegate enquiries, sharing information with delegates, reconciling accepted presenters and registrations, assisting with exhibitor communications, producing relevant data, assisting with venue planning and logistics and playing a key role within the team on-site for the three day conference
• Supporting colleagues with communications to specialist groups regarding their role at annual conference, particularly around their proposed AGMs

• Overseeing delegate badges – collating data and liaising with suppliers and courriers. Supporting conference registration and checking registration data, particularly in relation to membersip discounts
• Assisting with the production of online conference information and the delegate guide

Other duties and responsibilities:

• The above role description is not exclusive or exhaustive, and the post-holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post and the organisation

• On occasion, this may entail supporting colleagues in work areas outside of this job description

• These duties are subject to change from time to time as determined by business priorities. If duties and responsibilities change significantly, the job description may be reviewed and amended in consultation with the post-holder.

• The post-holder is expected to provide general support in running the PSA office

• Compliance with PSA policy, including absence, appraisal, health & safety, and GDPR

Structure: there are seven members of staff under the leadership of the CEO. This post sits under the Head of Membership, Events & Communications and is line managed by the  Membership, Events & Programmes Manager. The PSA’s office is in Camden, London. Whilst Team members predominantly work from home, they are expected to work in the office one day a week (usually Wednesday).

Additional information: there is some requirement to work outside normal office hours on occasion to attend various PSA events and to travel within the UK.

Terms of Employment

1. The starting salary will be £32,000.

2. 37.5 hour working week (normally 9:30 – 5:30 (including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.

3. 25 days annual leave, plus bank holidays.

4. Employer contribution to pension (10% for employee contribution of 5% of salary) following probation.

By applying for this role you are confirming that you have the right to work in the UK; proof of which will be required before a final offer is made.

Use of AI in applications

We appreciate that each candidate who applies for this role will have a range of expertise they can offer, and we are keen to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can be a helpful and be used as an assessiblity tool. However, you must ensure the information presented in your application accurately reflects your experience and how it relates to the job description.

Interview

Interviews will be held via Teams during week commencing 5 October 2026. If there are any dates you cannot attend, please let us know in your application.