Enquiry Officer Jobs in Westminster, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.
Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.
Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible.
General information:
Job title: Programme Officer
Location: London based, hybrid working
Start date: TBC
Contract: Full time
Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm
About the role
We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.
For full information on this role, please download the job pack.
What the Foundation can offer you
- A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
- An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
- A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
- One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!
About the Foundation
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.
Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.
Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.
How to apply
To apply, please download the job pack and send us the following:
- Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
- Current CV (two A4 pages maximum).
All applicants need to have the legal right to work in the UK prior to applying.
Please send your application, or any questions you might have, by 22 May 2024.
The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process.
Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview.
Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation with its EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available via our vacancies page on our website.
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
We are inviting applications for an Events Officer, to start as soon as notice period allows.
The events programme of the Institute is essential to our public profile. Rooted in the work programmes that the research team are working on, events are opportunities for us to discuss the themes of our work with other experts and senior decision-makers, and to communicate our messages to the media and wider public. All our events, whether in-person, hybrid or entirely online, are produced to a very high standard and often include high-profile speakers and audiences. Our Events Officers work with colleagues across the Institute to deliver our range of public events, roundtables, workshops and conferences.
As part of the events team, within the wider communications team and reporting to the Head of Events, you will:
- Support the design and co-ordination of the Institute’s programme of public and private events, including panel discussions, conferences, receptions, workshops and roundtables.
- Manage all logistics and marketing for timely, professional event organisation and delivery.
- Help prepare for and deliver Institute events outside of London, including our party conference programme.
- Share management of the busy events email inbox and deal with internal and external event enquiries.
For full details, including a more detailed job description and a person specification, please read our job application pack.
This role could suit people with a wide range of different experiences. If you are interested in applying but are not sure you have all the skills or experience we are looking for, please do so and give us the opportunity to consider you as a candidate.
The IfG is committed to supporting greater diversity and inclusion within our workforce, and to fostering an environment in which everyone feels welcome, supported and valued. We welcome applications from anyone who is interested in government and how to make it more effective, and particularly encourage applications from candidates who belong to groups currently underrepresented in the think-tank sector. This includes but is not limited to Black, Asian and ethnically diverse candidates, disabled candidates, and candidates from low-income backgrounds.
The Institute for Government is the UK’s leading independent think tank working to make government more effective.
The client requests no contact from agencies or media sales.
About the opportunity
As our Digital Marketing Officer, you will play a pivotal role in supporting the Marketing Manager and broader team in volunteer and school recruitment efforts, while managing our social media presence. Your primary responsibilities will include managing and curating content for Action Tutoring's social media platforms, including Facebook, Instagram, LinkedIn, X, and TikTok.
In addition to social media management, you will contribute to the creation of diverse content, such as graphics, videos, and photography, with occasional visits to our school programmes and events. You will also monitor and report on the impact of our social media campaigns, staying abreast of industry trends to optimise our digital presence.
If you're creative, passionate about education, and thrive in community engagement, we'd love to have you on board.
Closing date: Sunday 19th May 2024
Interviews: 28th and 29th May 2024
Start date: June 2024
Location: This role is remote. The candidate can be based anywhere in the UK. Occasional travel to London is required.
We use anonymised applications for our shortlisting process.
Duties and responsibilities
• Responsibility for managing Action Tutoring’s social media channels (Facebook, Instagram, LinkedIn, X, TikTok and YouTube). Plan content (in collaboration with wider Marketing and Communications team) in line with the charity’s wider campaigns, volunteer recruitment rounds and key messages, ensuring regular diverse posting.
• Work with the Marketing Manager to develop engaging content which encourages the recruitment of high quality volunteer tutors, enquiries from potential partner schools and raises awareness of the charity to potential fundraisers, donors and employees.
• Promote the breadth of Action Tutoring’s activities and projects on social media, working across the whole team to gather content to raise brand awareness (including Programme, Philanthropy, Operations, Policy and Impact).
• Contribute to the development of content for social media channels including graphics, video and photography, with the occasional visit to school programmes and other charity events.
• Regularly analyse and report on the impact of Action Tutoring’s social media content through weekly analysis, quarterly reporting and campaign analysis.
• Monitor social media trends and industry developments to ensure we’re maximising content across all channels.
• Lead on blogger, influencer and community outreach (e.g. Facebook community groups, Next Door) to help raise awareness of Action Tutoring's volunteering opportunities and encourage applications.
• Manage our national digital adverts (such as Indeed, CharityJobs, Do-It). Respond to any direct enquiries sent through these and other digital platforms, including the Volunteer Facebook Group and Google business.
• Identify national digital advertising opportunities for volunteer and school marketing, and support with content for regional adverts. Work with the Marketing Manager to analyse impact and decide where our budget is best spent.
• Support the day to day management of Action Tutoring’s website, editing content with updates upon request. Support with creating high quality, engaging content for the Action Tutoring website to ensure it’s optimised.
• Create external marketing materials on request and support with ad-hoc visual design work.
• Support with the attendance at volunteering promotion events, mainly university fairs.
• Any other duties deemed reasonable by the Chief Executive Officer.
Person specification
Qualifications criteria:
• Right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
• Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, X, and TikTok.
• Copywriting skills: able to interact with a range of audiences and have outstanding verbal and written communication skills. The role involves representing our brand on various channels and you will need to be able to adapt your communication style to different audiences and inspire them to engage with the charity.
• Able to work independently and use initiative in a range of situations.
• Able to think creatively and generate content to effectively convey messages and motivate audiences.
• Adaptable and open to learning. You will need to be willing to adapt and to grow and develop with the organisation.
• Efficient and able to work under pressure when required, able to multi-task and juggle a varied workload.
• Committed to equality, diversity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.
About the Role:
- Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
- Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
- Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
- Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
- Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
- Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.
About You:
- To be successful in this role you will need:
- Educated to Bachelor’s degree level.
- Experience of organising and coordinating meetings and events.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
- Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.
Why you should apply:
Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working (working in office 2 days a week)
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
To apply please submit your cover letter (no more than 1 page) and CV.
Do you have experience providing excellent supporter care?
Are you a highly organised individual, skilled in administration and with experience using CRM/donor databases?
Do you have a passion for Gospel outreach in London?
We are recruiting for a Supporter Partnerships Officer who will play a key part in managing partnerships with individual supporters for the London City Mission. He/she will join our highly committed Fundraising and Supporter Partnerships Team and will work in a team of Supporter Partnerships Officers. The role holder will:
- Maximise engagement with our supporters and respond to their enquiries.
- Work on various administrative activities, including processing gifts, updating CRM/donor database, campaign response handling, and general office administration duties.
- Represent LCM at external events, including a week-long conference each year.
The successful candidate will be a committed, prayerful Christian with demonstrable experience in providing excellent customer service and supporter care along with strong administration skills and attention to detail. He/she will have excellent interpersonal skills and a passion for the gospel message and be able to share their personal journey of faith in Jesus Christ.
If you have the skills and qualities we are looking for and have a strong desire to contribute to the Mission’s gospel outreach to the least reached in London, please fill out the application form available on our website.
There is an occupational requirement that the person appointed be an evangelical Christian.
Salary: £ 31,668 per annum
Contract: Fulltime, Permanent
Closing date for applications: Thursday, 9 May 2024 at 5 PM
The client requests no contact from agencies or media sales.
An exciting opportunity for a motivated and creative fundraiser to develop a strategic programme of mid to high level donors for a charity working to build a fairer UK justice system within everyone’s reach.
As the Major Gifts Fundraiser, you will play a pivotal role in developing and sustaining fundraising relationships, working closely with the Director of Development, Chief Executive and Senior Management Team. You will be an integral member of the Development Team and work across other teams, particularly the Communications and Policy Teams to maximise fundraising and engagement opportunities and to deliver a first-class giving experience to every major individual donor.
The JUSTICE team currently work in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm on Thursday 16 May 2024. Please mark your email with ‘Major Gifts Fundraiser’ in the subject line.
Interviews will be held on Wednesday 5 June 2024. Candidates will be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
Our client, a leading London university, is looking to recruit a full-time (35 hours per week) temporary Programme Officer to support them during this busy time. This post will be Monday-Friday, and the post will be eligible for hybrid working, normally 2 days per week onsite, although on occasion 3 days may be required for covering the enquiries desk. Flexibility will be required, and preferred days can be requested for being onsite, although is not guaranteed, as will be dependent on business needs. They are looking for someone to join them as soon as possible, and will be ongoing for now, so would anticipate 3 months +
In this post, duties will include the following:
- Respond to students’ and academics’ enquiries (face-to-face and via email) within agreed timeframes.
- Process assessment extension/deferral requests.
- Work with senior programme officers to support student assessment processes.
- Facilitate student module selection processes.
- Use systems and databases (e.g. student records systems and virtual learning environments)
To be considered for this post, you will have worked within a similar post, including the following criteria:
- Excellent organisational and time management skills
- Ability to work independently and take initiative.
- Ability to work as part of a team and relate to a broad range of stakeholders in a professional and assured manner.
- Excellent written and oral communication skills, including the ability to draft documents and correspondence.
- Strong numeracy skills and the ability to analyse complex data.
- Excellent working knowledge of Microsoft Office (including Excel) and the ability to quickly learn new systems.
- Excellent attention to detail and the ability to maintain a high level of accuracy at all times.
- Understanding of good customer service, and ability deliver this to a high standard.
The post is looking to start as soon as possible, and so you will need to be available at short notice, or immediately for consideration.
If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV by clicking 'apply now' below.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The essentials …
- Full-time (Monday – Friday, 9am to 5pm)
- 8 – 10 month fixed term contract
- £40,000 - £45,000 (depending on experience)
What you’ll be doing …
Manage and administer the pilot project to develop a recognition arrangement (RA) framework for licensing Chartered Geologist (CGeol) status to professional bodies overseas, using the new framework to secure three RAs within the project period.
Overall responsibilities / requirements …
Systems and Process
- Setup systems and processes to manage new licensing framework and chartership applications.
- Setup systems and processes to manage quality control of applicants and assessments.
- Setup systems and processes to manage billing and data/records management and sharing.
- Setup Systems and processes to assess RA candidates for Chartership.
Support licensing application process
- Manage enquiries relating to licensing applications.
- Process applications for licensing including data entry and file management.
- Working with the Chartership Officer (CO) organise training for licensed organisation assessors.
- Support the CO to develop and manage the Society’s Chartership assessor’s training programme.
- Organise welcome packs & certificates and training materials.
- Ensure accurate record management and compliance with GDPR guidelines.
Provide effective support to Licensed organisations
- Ensure communications are handled in a prompt and professional manner.
- Ensure that Service delivery targets are maintained
- Ensure regular data collection from licensed organisations for their CGeol registrants.
- Organise invoicing and fee collections for licensing and associated fees.
- Organise periodic review of licensed organisations to ensure quality control.
Support Lead generation and promotional activities
- Working with the Head of Fellowship Services, develop and implement initiatives to promote and generate leads for potential partners for Licensing.
- Initiate and engage with potential partners for licensing.
- Working with the Head of Fellowship Services develop and maintain a licensed organisation engagement programme.
- Review and update web pages in relation to licensing.
Other responsibilities and expectations
- Adhere to stated policies and procedures relating to health and safety, and quality management.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- To be proactive in identifying areas for potential improvement in systems
- Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to connect groups
- To ensure that positive working relationships are created with other departments at GSL.
- Undertake other tasks consistent with the role as reasonably required by the Head of Fellowship Services
- To provide cover for other roles within the department as required
What we’re looking for …
Candidates for this role will be required to demonstrate a range of skills, competencies, and abilities for the role. The successful candidate will be able to demonstrate:
ESSENTIAL
- Project management experience
- At least three years’ experience of professional accreditations management and or Earth Science background
- Degree level academic qualifications
- Good records and process management skills essential
- Good organisational and administration skills essential
- Good interpersonal and communications skills
- Proficient in the use of Microsoft office suite
- Ability to work independently as well as within a team.
- Good problem-solving ability.
- Attention to detail.
- Flexible working approach
- Ability to work under pressure and meet deadlines.
DESIRABLE
- Chartered Geologist or Chartered Scientist qualification
- Experience of Microsoft Dynamics
- Experience of government funded projects
A bit about us …
The Geological Society is a registered charity and employs just over 50 staff at its offices in London and Bath. Our London office is situated in the beautiful London hotspot of Piccadilly in Burlington House, just next door to The Royal Academy.
As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in a positive work/life balance and offer a flexible approach to working from home as well as 25 days holiday (plus bank holidays) when you start with the option to add 2 extra days per year.
The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.
To apply for this position, please forward a copy of your CV together with a short cover letter (500 words maximum). Please ensure that your cover letter highlights your experience.
We would also be grateful if you could let us know if you will require any special provision as a result of any disability should you be called for interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Harris Hill are delighted to be working with a wonderful independent international school centred charity that was set up in 2018. The Development and Alumni Relations office are now looking for a Development Officer to join their team. This role is ideal for someone who loves relationship building and wants to get into fundraising.
Job title: Development Officer
Location: Hybrid opportunities and office based at Cobham, Hillingdon and Egham campuses
Grade and salary: Circa £30,000
Hours: Full time
Contract type: Permanent
Responsibilities within this role:
- Cultivate and steward relationships with prospective and existing and donors (under £10,000 capacity) across the three campuses
- Assist in the development of a comprehensive stewardship programme aimed at enhancing donor engagement and retention
- Support implementation of a mid-value fundraising programme to effectively solicit donations from targeted donors (under £10,000)
- Respond to alumni enquiries promptly and provide assistance or information as needed.
- Utilise the Raisers Edge database to log and track alumni communications, and change of personal details ensuring accurate and up to date records.
They are now looking for:
- Proficiency in Microsoft Office Suite and ideally fundraising software
- A strong desire to learn fundraising techniques and strategies with a commitment to professional development in this area.
- Excellent communication and interpersonal skills, with the ability to engage with donors, alumni and colleagues
If you would like to have a chat to learn more about this role and to receive a full job description please contact Hannah at Harris Hill
The hiring manager is seeing applications on a rolling basis so please send you CV over asap do not miss out.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 13th May 2024
Interview date(s): w/c 20th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Join our team as a Senior Finance & Operations Officer!
Are you passionate about making a difference to the lives of animals? Do you thrive in a dynamic, fast-paced environment where your financial acumen and operational agility can create lasting impact? If so, we want you on our team!
About Us
Humane Society International is a forward-thinking charity striving for a better future for animals through advocacy, education, and hands-on programmes. We are an effective voice for animals, with active programmes in wildlife protection, alternatives to animal experiments, and farmed animal welfare. We have big ambitions to create further positive change for animals here in the UK and the EU and around the world.
About the role
As our Senior Finance & Operations Officer, you will be at the heart of our organisation’s success. Working closely with the Director, Finance and Operations, you will help to manage financial processes, streamline operations, and ensure both our UK and EU teams are properly resourced to drive our mission forward. You will interact daily with a broad range of stakeholders in the UK and the EU including senior level staff, external consultants and suppliers in the while also working closely with Finance, HR & IT colleagues in the US.
Key responsibilities
Financial Management (30%)
- Support on day-to-day financial activities including financial reporting, accounts payable and accounts receivable.
- Develop and implement best practices to optimise operational efficiency and effectiveness.
- Collaborate with the team to develop and monitor project budgets.
- Support decision-making through insightful financial analysis.
Operational Support (40%)
- Be the first point of contact for all enquiries from the campaigns and fundraising teams in the UK and EU.
Contracts Lifecycle Management (30%)
- Oversee the lifecycle of all supplier contracts: creation, submission and signing. (Legal contract knowledge is not required.)
About you
You will be a dynamic individual with a can-do attitude who has a proven track record of juggling competing priorities and meeting deadlines in a fast-paced environment. The role is varied and has a significant financial element so strong numeracy skills, a solid knowledge of financial management principles paired with good communications skills are important. We welcome applications from those who have solid experience in a similar role or are either part-qualified or qualified by experience. No formal qualification is required. Non-graduates are welcome.
Why Join Us
Make a meaningful impact: Your work will directly contribute to our mission to improve the lives of animals.
We are committed to training & development: We are committed to ensuring staff receive appropriate professional development and offer both formal and informal training and development to all our employees.
Learning & knowledge sharing is at the heart of everything we do: Working alongside our passionate and dedicated staff is one of the main attractions of working at HSI. Staff here are experts in their field, which contributes to informal learning and knowledge sharing opportunities across the organisation.
How to apply
If would like to use your skills to make a difference to the lives of animals, we would like to hear from you. Please submit your CV and a covering letter 1. explaining your interest in applying for the role and 2. providing specific examples showing how your skills meet our requirements via the Charity Job website. Incomplete applications will not be considered.
Deadline for Applications: 12PM, Tuesday 7 May
Join us in creating positive change and transforming the lives of animals. Apply now and be part of something great!
Full Application Process:
- CV and covering letter
- 15-minute screening phone call with Director, Finance & Operations (8-9 May)
- First round interview (via video call) with Director, Finance & Operations (13 May) and Second round panel interview (15 May)
- Brief written exercise and Excel skills test
- References check
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.
£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Job Overview:
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
Working Patterns are Monday- Friday 9am to 5pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
Key Responsibilities:
- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can doattitude
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Harris Hill are delighted to be working with a wonderful independent international school centred charity that was set up in 2018. The Development and Alumni Relations office are now looking for a Development Officer to join their team. This role is ideal for someone who loves relationship building and wants to get into fundraising.
Job title: Development Officer
Location: Hybrid opportunities and office based at Cobham, Hillingdon and Egham campuses
Grade and salary: Circa £30,000
Hours: Full time
Contract type: Permanent
Responsibilities within this role:
- Cultivate and steward relationships with prospective and existing and donors (under £10,000 capacity) across the three campuses
- Assist in the development of a comprehensive stewardship programme aimed at enhancing donor engagement and retention
- Support implementation of a mid-value fundraising programme to effectively solicit donations from targeted donors (under £10,000)
- Respond to alumni enquiries promptly and provide assistance or information as needed.
- Utilise the Raisers Edge database to log and track alumni communications, and change of personal details ensuring accurate and up to date records.
They are now looking for:
- Proficiency in Microsoft Office Suite and ideally fundraising software
- A strong desire to learn fundraising techniques and strategies with a commitment to professional development in this area.
- Excellent communication and interpersonal skills, with the ability to engage with donors, alumni and colleagues
If you would like to have a chat to learn more about this role and to receive a full job description please contact Hannah at Harris Hill on [email protected] or call her on 020 7820 7331.
The hiring manager is seeing applications on a rolling basis so please send you CV over asap do not miss out.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you a communications professional looking for your next move? Are you experienced in creating, commissioning and refining content and communications for a wide range of external audiences and the media? If so, CFG would like to hear from you. We're looking for a Communications Officer to join our Policy and Communications Directorate. You'll have experience in working across PR/media relations, campaigning and content creation for professional/B2B/charity audiences and working to tight deadlines. You'll be comfortable using different comms channels and tools to share our messages, news and sector insights. If you are looking for your next move, read on to find out more.
How to Apply
If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV. The deadline for applications is Tuesday 14th May 12pm, and shortlisting will take place that week, with interviews to follow shortly after.
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Benefits of working at CFG
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25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time).
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An extra three days' leave for the office Christmas closure.
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Wellbeing week closures
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Time off for personal health appointments.
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Hybrid and remote flexible working options.
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Four paid volunteering days every year.
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A generous flexitime policy that allows employees to create a good work-life balance.
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Access to eye care vouchers and contribution to the cost of new glasses.
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Access to our mental wellbeing platform, Plumm.
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Enhanced sick pay, as well as enhanced parental and adoption leave policies
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Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences.
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Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%.
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Access to interest-free employee loans or salary advances.
CFG promotes remote-first working, although we do have office space at our registered address in Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you.
Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.
CFG is a charity that supports all charities to make the biggest difference possible. We do this by supporting them to make the most of their money.
The client requests no contact from agencies or media sales.