Equality and diversity manager jobs

South East Coast*

£66,245 per annum

Full time, 35 hours per week

Permanent contract

*Home based role and living within the relevant region or close enough proximity to be able to travel and meet the requirements of this role’ (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from)

Employees are still expected to attend the office for in-person meetings when required for their role and the organisation.

An opportunity has arisen for an enthusiastic and dedicated individual to join the Employee Relations and Union Services in the CSP as a full time Senior Negotiating Officer (SNO) for the South East Coast. This is a challenging, but very enjoyable role which will see you:

- Supporting, advising and training the network of stewards, safety representatives and equality representatives in the South East Coastal region.

- Advising and supporting stewards to manage their own casework, whilst managing your own caseload of employment relations issues, including but not limited to dicisplinaries, grievances, sickness absence, HCPC and legal cases.

- Attending and representing the CSP at strategic regional forums such as regional Social Partnership Forums and Integrated Care Boards/Integrated Care Systems.

You will be working in a wider team of Senior Negotiating Officers and organisers, whilst also working in a cross directorate fashion to deliver on the local priorities for members.

We are looking for an individual with significant experience and a background in the trade union movement. They should be dedicated to achieving the best outcomes for members and to building the membership and activism levels in the CSP.

You will have excellent written and verbal communication skills with an ability to problem solve. You will also have experience in advocacy and representing members and have a thorough understanding of the current issues facing CSP members. You will also be expected to be able to display excellent trade union knowledge.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.  

Closing date: 10am, 12 August 2025.

Interview date: Wednesday 20 August 2025, in person at the CSP London office.

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages.

NO AGENCIES

Job title: Mental Health Coach- Black Mental Health

Responsible to: IRIE Mind Operations Manager and Wellbeing Network Operations Manager

Salary: Starting salary is £29,446.79 per year (Full-time equivalent), (SC5 -SP22) which equates to £17,668.07 per annum at 22.5 hours per week plus 6% employer pension contribution.

Hours: 22.5 hours per week 

Contract type: Permanent, starting August 2025

Location: Hackney, E9 6ED

Benefits: See supporting documents for information on benefits.

*{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}

To ensure your application is considered please apply early as we will be shortlisting candidates on a ‘as and when basis'.

Please see the Job Description and Person Specification attached for more information.

DBS clearance at Enhanced (with Adult and Child Barring) is required for this role.

Role summary 

Working as part of a team in the exciting, challenging and diverse boroughs of the City of London and Hackney, the Mental Health Coach will facilitate groups and manage a caseload of complex clients from the start to the end of their journey in the Wellbeing Network. Working as part of a cross network blended team, you will spend part of your week as part of a blended assessment team, with the majority within a network partner organisation supporting network clients. Working with service users to identify the most appropriate care and interventions for their circumstances and together create a care plan. You will develop a relationship with the client to support discussions concerning what recovery means for each individual, identifying personal goals and measures of progress and model for the client how to manage new challenges and celebrate successes.  Working on the front line of mental health and social care, you will provide a safe environment for clients to explore their issues and demonstrate the value and outcomes of these services to bring about meaningful psycho-social change. 

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 10 August 2025, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Job Purpose

To provide confidential, accessible, and high-quality counselling support to students aged 16–18 and apprentices at Ada, the National College for Digital Skills. The counsellor will play a key role in promoting emotional wellbeing, resilience, and positive mental health to enable students to thrive academically, socially, and personally. The role supports the college’s mission to empower a diverse generation of digital pioneers by removing emotional barriers to learning and contributing to a safe and inclusive environment.

Key Responsibilities

1. Direct Student Support

• Provide one-to-one counselling sessions to students and apprentices, including those experiencing mental health challenges, emotional distress, trauma, and/or personal issues.
• Deliver short-term, goal-focused therapeutic interventions based on students’ needs and referral pathways.
• Maintain appropriate and confidential records in line with safeguarding and data protection regulations (e.g., GDPR). Using the College’s CPOMS systems to record sessions.

2. Collaboration and Safeguarding

• Work closely with the Safeguarding and Wellbeing team, including the Designated Safeguarding Lead, to assess risk and provide timely interventions.
• Attend and contribute to safeguarding meetings, case conferences, and strategy discussions where appropriate.
• Make referrals to external mental health and support services when specialist or long-term intervention is required.
• Be a visible and approachable member of the learner services team, building trusted relationships with staff and students.

3. Promotion of Wellbeing

• Support the delivery of a proactive mental health strategy that reduces stigma and encourages help-seeking behaviours. 
• Facilitate a weekly well – being sessions with the safeguarding team.
• Contribute to college-wide initiatives, workshops, and campaigns that promote positive mental health, resilience, and emotional intelligence.
• Help create a psychologically safe, inclusive space for under-represented and neurodiverse learners.

4. Professional Practice

• Adhere to ethical guidelines set by a recognised professional body (e.g., BACP, UKCP) and uphold standards of best practice.
• Participate in regular clinical supervision and CPD to maintain and develop professional skills and knowledge.
• Evaluate the impact and outcomes of counselling provision using appropriate tools and data.
• Provide monthly intervention and support reports to the Assistant Principal Learner Services and College DSL.
• Work closely with the College Safeguarding and Apprenticeship team.

Person Specification

Essential:

• Qualified counsellor or psychotherapist (minimum Level 4 diploma or equivalent).
• Registered member of a professional body (e.g., BACP, UKCP, NCS).
• Experience of working with young people (16–18) and/or apprentices in an education or youth setting.
• Understanding of safeguarding principles and a commitment to student welfare.
• Ability to manage sensitive issues with professionalism, discretion, and cultural awareness.

Desirable:

• Experience of working in a further education or sixth-form environment.
• Familiarity with digital safeguarding risks and challenges faced by digitally engaged young people.
• Understanding of intersectional mental health needs (e.g., LGBTQ+, neurodiverse, BAME students).

Other Requirements:

•  Ability to represent Ada at external events when required. 
•  Able to travel as necessary for the role
•  A commitment to ongoing professional and personal development
•  A willingness to work flexibly and where necessary outside of normal working hours
• Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.

Variation to this Job Description

This is a description of the job as it is at present and is current at the date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be done.

Safeguarding

We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks, including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.

Equal opportunities

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community.
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
• To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please let us know. 

Sponsorship

We are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Applications will be reviewed on a rolling basis, as they are received, and we may decide to stop accepting applications before this date, so early applications are recommended.

Be the voice that amplifies others. Help shape change that saves lives.

At Samaritans, we are committed to ensuring that the voices of people with lived experience of suicide, self-harm, and bereavement by suicide are at the heart of everything we do. We believe that lasting change is only possible when it is shaped by those who’ve experienced these challenges first-hand.

We’re now looking for a passionate and experienced Lived Experience Lead to join our Performance and Insight team. In this influential role, you’ll be responsible for driving forward our Lived Experience Plan, ensuring people with lived experience are meaningfully involved in the views and voices of people with lived experience shape and inform key strategic organisational decisions on our services, policy influencing and campaigning work.

Full outline of the role available in the Job description file here.

Contract terms:

• Initially an 18 month fixed term contract

• £45,000 per annum with benefits

• Full time (35 hours per week) - we are passionate about flexible working, talk to us about your preferences

• Hybrid working: Linked to our Ewell (Surrey) office, with home working and an option to work from a shared office space in London Bridge.

• In-person working: Meeting in person and working collaboratively are things we value. As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need.

About the role

You’ll work with teams across Samaritans to embed lived experience insight into strategic decision-making, ensuring our work remains compassionate, inclusive and reflective of the people we support. You’ll co-create training and support for staff, facilitate national and nation-based advisory groups, and develop best practice for involvement that champions equity, diversity, and inclusion.

This is a unique opportunity to lead change from within, to support and empower others, challenge systems, and make sure our work truly represents the communities we serve.

What you’ll bring

We’re looking for someone with:

• Lived experience of mental distress, suicidal thoughts or behaviour, or bereavement by suicide – and the ability to draw on that experience in a safe and sensitive way.
• A track record of empowering people with lived experience and using co-production and inclusion practices.
• Experience of designing and delivering learning and development opportunities relevant to lived experience involvement
• Excellent influencing and interpersonal skills – able to build trust, collaborate with staff and volunteers, and champion meaningful involvement at all levels of the organisation.
• Strong commitment to EDI

Why Samaritans?

You’ll be joining us at an exciting time of transformation. With a clear strategic commitment and strong support from our leadership, you’ll have the scope to shape how lived experience is embedded in everything we do - now and in the future.

We value lived experience and actively encourage applications from individuals who identify as having direct or indirect experience with mental health, suicide, or bereavement. We welcome applicants from all backgrounds, particularly those currently underrepresented in the charity sector.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from candidates with disabilities, racialised minority candidates and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Ready to help shape a more inclusive future where every voice matters?

Apply now and be part of change that saves lives.

To apply, please complete the application questions including those below and submit your CV:

• Please give us an example of a time when you have you used your personal experiences to inform a service or a project of work safely and effectively. What did you do and what was the result? (250 words)

• Please give an example of a time when you empowered people with lived experience to shape a project or initiative. What approaches did you take to ensure meaningful involvement and what was the outcome? (250 words)

• A key focus of the Lived Experience Lead will be to build staff skills and confidence in involving people with lived experience in their work. What experience do you have around designing and delivering learning and development activities related to involving people with lived experience? (250 words)

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

Applications close: Sunday 17 August

Interviews: week commencing 29 August

Please note, shortlisted candidates will be invited to prepare a short presentation that they will talk though during the interview (up to 10mins). They will be sent the questions ahead of the interview.

Youth Focus NW (YFNW) proudly supports and develops Youth Work across the North West and beyond.

We believe in the power of Youth Work to improve lives.

We collaborate with local and national organisations to improve youth work practice, develop policy, and promote youth voice opportunities.

We nurture youth work practice and create networks, broker partnerships and open up opportunities for young people and organisations to work together. Our youth voice work gives young people opportunities to make a difference individually, locally, regionally, nationally and internationally.

We’re looking for a driven and creative Communication and Marketing Lead to be responsible for delivering engaging campaigns and producing content for a range of audiences and channels, from social media to publications. You’ll lead every part of the process planning, content creation, evaluation, and stakeholder engagement, helping us to communicate with clarity and impact.

You will be given all the tools to do the job, i.e. phone, camera, software etc and a newly defined set of brand guidelines, with a clear communications plan and strategic guidance from our PR consultant.

There is scope to develop this role into a management position for the right candidate.

Benefits:

• Training and development
• Contributory Pension Scheme
• Employee Assistance Programme and wellbeing initiatives
• Free parking at the office
• 25 days Annual Leave plus an additional day off on your birthday 

 For more information see the attached recruitment pack

�� Location: Rotherham & Leeds
�� Contract Type: Permanent or sessional, part-time and full-time positions available
�� Salary: £78,488.17 - £109,691.14 FTE (dependent on experience)

Join Our Team as a ToP Surgeon

Are you a skilled and compassionate surgeon looking to make a real impact in reproductive healthcare?

As a ToP Surgeon, reporting to the Deputy Medical Director for Surgical Abortion, you'll be part of a dedicated team committed to empowering choice and providing high-quality, non-judgmental care. You’ll play a crucial role in delivering safe clinical care for clients undergoing first and early second trimester abortions, in line with guidelines from the General Medical Council, Care Quality Commission, and Department of Health and Social Care.

What You’ll Do

✅ Provide expert clinical care in first-trimester surgical abortion (manual and electric suction aspiration) and second-trimester procedures (dilatation and evacuation).
✅ Maintain compliance with MSI UK policies while ensuring thorough documentation for any deviations.
✅ Benefit from comprehensive training to perform surgical terminations up to 23 weeks and 6 days.
✅ Work in a flexible and supportive environment, collaborating with a highly skilled team.

What We Offer

✨ No travel worries – mileage and expenses reimbursed within 10 days.
✨ Extensive training to enhance your surgical skills.
✨ Flexible work options – choose regular, guaranteed, or fixed sessions to suit your lifestyle.
✨ Fully covered indemnity insurance – provided by MPS with MSI UK.

And that’s just the beginning! Learn more about the full range of benefits at your interview or check out our surgeon benefits leaflet.

Join us and be part of a team making a real difference. Apply today!

Save the Children International has an exciting opportunity for a Global Donor Acquisition Lead to join our global team.

Team and Job Purpose

The ‘Global Donor Acquisition Lead’ is part of Save the Children International's(SCI) Global Fundraising Team. The purpose of this team is to catalyse growth of fundraising globally, with particular focus on individual giving and unrestricted income, and working to develop a strong and healthy global market portfolio. This team of global fundraising experts works closely with Save the Children member offices around the world, providing them with strategic support in priority areas and fostering a vibrant fundraising community. The team also ensures global leadership and coordination for our humanitarian fundraising strategies/campaigns, collects and reports global fundraising/marketing KPIs, coordinates international benchmarking initiatives and provides strategic fundraising analysis and actionable insights to members.

Role purpose

The Global Donor Acquisition Lead is a senior and highly influential role within Save the Children International (SCI). At a time when cuts in Foreign Aid have placed unprecedented pressure on unrestricted income, this role is central to ensuring individual giving plays a transformative role in sustaining and growing our impact. Acquisition growth is a top global priority, and this role will shape the direction and effectiveness of multi-million dollar investments across our global movement.

The postholder will lead on the development and implementation of a bold, data-driven, and future-ready global donor acquisition strategy, with a strong focus on regular giving. They will work in close partnership with SCI experts and with Fundraising Directors, Heads of Individual Giving, and channel specialists to deliver a channel-agnostic, high-performing acquisition roadmap that balances volume, quality, and long-term value.

This is a role for a strategic thinker and doer — someone who can inspire, influence, and collaborate across diverse markets and teams, while ensuring that acquisition strategies are grounded in both strategic clarity and operational excellence.

Job Title: Global Donor Acquisition Lead

Reports To: Global Head of Individual Giving and Market Development

Work Pattern: Hybrid/Remote with flexible working options available 

Contract Length: Permanent

Grade: P5

Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: SCI Careers

Time Zone (that the role holder must be available to work in): Any (GMT +/-5hrs preferred)

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Languages: Any, must be fluent in English

International Travel Requirements: Yes, up to 20%

People Management Responsibility: Whilst this role has no direct line management responsibility they are responsible for setting the strategic direction of global acquisition work that will be supported in delivery by multiple teams at Save the Children International and also by influencing and partnering with fundraising leadership and acquisition teams in members.

Principal Accountabilities

· Lead the global acquisition strategy to deliver ambitious, step-change growth in regular and single giving, with a particular focus on achieving high-quality RG donor acquisition at scale.

· Champion an omni-channel approach, ensuring acquisition strategies are integrated across DRTV, paid digital, telemarketing, Face to Face, mail and emerging channels, with a strong focus on channel mix optimisation and effective attribution.

· Drive evolution in committed giving, supporting both regular and single gift models. Whilst our regular giving model is well established, work is needed with key stakeholders on developing effective models for repeat single giving for the greatest net life-time value.

· Drive best-in-class acquisition practices across all channels, working in close collaboration with channel specialists (e.g., digital, Face to Face, telemarketing) to ensure strategic alignment, knowledge sharing, and consistent optimisation of performance across the full acquisition funnel.

· Strengthen humanitarian acquisition readiness, working in partnership with the Humanitarian Fundraising Lead ensure compelling emergency content and rapid mobilisation strategies are in place, as well as effective journeys towards committed giving to our organization. 

· Ensure DRTV excellence and evolution, by driving best practice, coordinating a global community of practice, facilitating shared production of adverts, and exploring opportunities in connected TV (CTV) working in closely collaboration with our digital specialists and global content unit.

· Explore and test new and re-emerging channels, including offline methods such as cold mail and telemarketing, to diversify acquisition and unlock new growth opportunities.

· Provide hands-on strategic and operational support to priority markets, working in close partnership with local fundraising leadership to build capacity and capability across key acquisition channels. This includes defining joint objectives and tailored support plans, skill-sharing, and co-development of strategies to accelerate growth, without assuming direct market oversight.

· Monitor global performance and trends, working with the Insights team to analyse acquisition data, track sector benchmarks, and identify opportunities for optimisation and innovation.

· Support cost-effectiveness and LTV modelling, helping members implement robust lifetime value frameworks and tackle rising acquisition costs through smarter targeting and strategy.

· Foster a vibrant Acquisition and Individual Giving community, co-managing a global network of acquisition specialists to share best practices, build capacity, and drive collective learning.

· Influence across the movement, acting as a senior thought leader and trusted advisor to Fundraising Directors, Heads of IG, and global stakeholders, with visibility across a significant portion of the global acquisition budget.

· Collaborate closely with the Head of Integration and our Content, Brand and Communications staff to ensure we are aligning around a fundraising first full funnel strategy maximise fundraising outcomes and ensure a seamless supporter experience.

· Lead key global initiatives within acquisition or cross-cutting fundraising areas as required, helping drive forward our collective strategy and shared priorities across the movement

Experience and Skills

Essential

1. Significant experience (minimum 5+ years) in strategic leadership roles in large fundraising organisations.

2. Experience of leading the development and implementation of large-scale donor acquisition strategies and strategic initiatives that require deep stakeholder engagement in complex international organisations.

3. Excellent skills across a variety of different acquisition programmes/channels, including DRTV, F2F, telemarketing and digital, including vendor and account management.

4. Ability to analyse complex data sets across multiple channels and markets to identify actionable insights. Adept at understanding market trends, consumer behaviour and competitor analysis to inform strategic decisions.

5. Ability to build and maintain excellent relationships and work effectively in a multicultural and multi-ethnic environment respecting diversity.

6. Strong personal organisational and self-management skills with the ability to lead and work in teams and to motivate others.

7. Excellent written and oral communication skills in English. Additional language skills in one or more of our members' working languages would be an asset.

Education and Qualifications

· A degree in Marketing, Business Administration, Non profit Management, or related and/or equivalent relevant experience to a senior level.

· Technical Proficiency: Proficiency in Microsoft Office Suite and fundraising software. Knowledge of Customer Relationship Management (CRM) systems and data analysis tools.

· Language Proficiency: Excellent written and spoken English. Proficiency in additional languages is beneficial.

Working at Save the Children International

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our recruitment process:

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.  All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for 2 Community Keyworkers

Salary: £26,000 - £32,000

Location: Hammersmith

Contract: Permanent

Hours p/w 35 Hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

To be successful as the Community Keyworker you will need to be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are a confident professional relationship builder with a good awareness of Safeguarding procedures. You will have strong administration skills and an understanding of compliant behaviours. You will also have good knowledge of the criminal justice system and awareness of other support provisions within the area.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 17th August 2025 @ 23:59

• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs email please contact the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
  • Attending training opportunities.
  • Reading monthly subscriptions, relevant publications and Citizens Advice Updates
• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for Citizens Advice Liverpool.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:

• guidance on the most appropriate payment methods.

• information on how to access help from energy suppliers.

• energy efficiency measures and ways to save on bills.

• information about Smart Meters.

• maximising benefit and other income.

You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

We have a new and exciting opportunity for Band 6 Palliative Nurse Specialists to join the Access Community Nurse Specialist Team here at St Peter’s Hospice, Brentry.

The Access CNS Team work between 07:45 and 20:00, 7 days a week to manage the clinical Advice Line, taking calls from external healthcare professionals, patients and their families.

The team also triage urgent and self-referrals to the hospice and will be trialling a new, nurse led outpatient clinic from September, assessing patients who are well enough to attend an appointment in Brentry.

As a specialist nurse working at the forefront of the hospice, you will be a key resource, providing evidence based, contemporary support and advice. 

You will need knowledge and experience of palliative care, excellent communication skills, the ability to confidently and dynamically prioritise an unpredictable workload and a passion to continuously improve and develop.

Whilst working predominantly autonomously, you will have the support of the wider hospice team, regular clinical supervision and exposure to wider teaching and development of your skills/knowledge.

Working as a Palliative Access Community Nurse Specialist requires a core skill set
•  Holistic assessment via phone and face to face within our outpatient clinics
•  Problem solving, decision making, symptom control and prescribing advice
•  Advance care planning and completion of Respect plus    
•  Joint working / signposting with internal and external MDT

The team are currently trialling a mix of long and short shifts over 7 days.

Hours: We can offer either full (37.5) or part time (30) hours
Salary: £38,633 - £45,861 FTE, dependent on experience
Location: Office based at our Brentry site (BS10)

You will be given excellent support to develop your nursing skills into a specialist role. There are opportunities for professional development and specialist training in palliative care, including Physical Assessment and Clinical Reasoning and Independent Prescribing.

Closing Date for Applications: 17th August 2025

Interview Date: 26th August 2025

Please note the jobholder will be required to undergo a Disclosure and Barring Service Check. 

We will also require vaccination history or evidence of immunity.

Strictly no agencies.

JOB PURPOSE

To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.

To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.

To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.

KEY DUTIES AND RESPONSIBILITIES

Deliver individual strategic projects/business plan objectives for the team

Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards.  This includes:

• Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable

• Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis

• Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process

• Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.

Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:

• Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.

• Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.

Project compliance and quality requirements are achieved by:

• Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.

• Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.

• Escalating risks promptly and appropriately.

• Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.

• Contributing to the design of monitoring and reporting processes.

• Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.

• Ensure that work undertaken reflects and supports equality and diversity.

Support the implementation of best practice systems and processes

Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:

• Providing reports and/or data on trends, compliance, and quality.

• Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.

• Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.

• Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.

• Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.

• Support the development and/or updating of content for information systems.

Maintain expertise and insight

• Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.

• Be proactive in identifying external and internal contacts to inform activity to improve service delivery.

• Advise managers on recent developments in field of work.

• Undertake research and analysis in field of work.

Contribute to team

• Be an active member of the Quality Team, identifying opportunities for your own development.

• Provide regular updates to the Quality Manager regarding partners quality and processes.

•  Contribute to the good and efficient working of the team in delivering against the business plan.

•  Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.

•  Compliance with LCALC policies and procedures, including health and safety.

•  Undertake any other duties as may be reasonably required within the scope of the role.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.

• To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.

•  To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.

PERSON SPECIFICATION – Quality Officer / Central Supervisor

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.

(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

(3) An understanding of compliance monitoring and performance management.

(4) A proven commitment to continuing professional development.

SKILLS AND ABILITIES

(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.

(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.

(7) Proven ability to identify service delivery issues affecting quality

(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines

(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills

(10)Excellent influencing, negotiating and administrative skills.

(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.

(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.

QUALITIES

(13) Commitment to initiatives to combat poverty and social exclusion

(14) Energetic and self-motivated

(15) Commitment to equal opportunities

(16) Willingness to accept direction and supervision

(17) Willing and able to work outside office hours from time to time

(18) Commitment to the aims of Leicester Community Advice and Law Centre

OTHER REQUIREMENTS

(19)  Must have access to own car and be willing to undertake travel throughout  Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.

(20)  Willing and able to work remotely and/or from home.

Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.

We are looking for 2 organised and dedicated Project Workers who have a strong empathy with single homeless people, to coordinate our intensive housing management services across our South London boroughs.

You will be joining a small , friendly registered charity and registered provider with a supportive team.

Job purpose

The Project Worker will be responsible for the delivery of a responsive intensive housing management service to clients allocated by the Team Leader.

The central aim of the role is to support homeless clients temporarily living in CLHT placements to become as independent as possible and to facilitate timely move-on into independent living settings.

This will be achieved through regular client-led keywork sessions and in close collaboration with external partners. 

The Project Worker will coordinate the day-to-day smooth running of each house they are responsible for.

Duties and responsibilities specific to the role

Intensive Housing Management

1. Responsible for a broad range of housing management activities, including signing up new residents, issuing licensing agreements, delivering new client inductions, occupancy management and eviction / abandonment.
2. Evictions are a last resort and CLHT works within the Homeless Link guidance on preventing evictions and abandonment.
3. Work collaboratively with the Finance team to coordinate rent/ service charge collections
4. Carry out regular occupancy checks.
5. Maintain accurate and timely records related to housing management activities, within the requirements of GDPR.
6. Maintain a healthy and safe environment and encourage clients to take individual responsibility for their living environment and for positive relationships with fellow residents.
7. Ensure the accommodation where clients live is clean and maintained to a high standard, in line with CLHT property standards.
8. Ensure the accommodation meets all legal and statutory health and fire safety requirements
9. Work in close collaboration with the Maintenance team to ensure all repairs and maintenance issues are correctly reported and resolved.
10. To promote and encourage client participation in the Intensive Housing Management process and to act as advocate for clients when necessary.
11. This includes leading regular house meetings and encouraging clients to become ‘resident representatives’.
12. To document each visit to projects, detailing tasks undertaken, any changes that have occurred and other relevant information.
13. Manage antisocial behaviour and clients complaints in line with our Anti-Social Behaviour and Complaints procedures.
14. Liaise with senior managers to ensure complaints are addressed in a timely manner.

Health and Safety

1. Adhere to best practice in meeting the requirements of health and safety legislation in all aspects of the organisation’s work.
2. Ensure you undertake required health and safety training.
3. Comply with Health and Safety requirements and conduct all activities in a manner which is safe for yourself and others.
4. Ensure you follow the Lone Working Policies and Procedures - making full use of the IT Lone Working tools made available by CLHT
5. To report and record any accident or incident which may occur- no matter how minor - whether to clients or staff, follow RIDDOR reporting procedures, report to the police where applicable in line with policies at all times.
6. To report immediately to management on any aspect of a service user’s placement that may warrant an investigation or urgent action.

Keyworking, Support planning, risk assessment

1. Ensure all clients have a robust risk assessment, needs assessment and support plan which identifies and meets their needs as far as possible within the remit of the service.
2. Use the SMART process to ensure all actions from keyworking are followed up.
3. Develop client engagement techniques, being creative in your approach to encourage client participation in the keyworking, support planning and risk assessment process.
4. Always ensure that clients are provided with the full range of information required to make informed decisions which encourages freedom and empowerment.
5. Signpost and refer to external statutory and voluntary sector partners where necessary
6. Develop and maintain positive working relationships with all key partners, escalating any concerns about partner agency engagement to your line manager.
7. Maintain up-to-date, GDPR-compliant records on CLHT IT systems, including clients signed copies of all keyworking, support planning and risk assessment documents.
8. Develop and maintain a thorough working knowledge of Adult Safeguarding

Team Working

1. Foster a positive team culture, being supportive of colleagues
2. Participate in minimum monthly one-to-one supervision and team meetings to assist you in carrying out your duties.
3. Perform in line with policies and procedures, including drawing to the attention of senior manager’s matters concerning capability.
4. Support apprentices and volunteers, ensuring that their skills are utilised to support quality service delivery.
5. Work to meet team targets.
6. Support new team members in progressing through an induction programme
7. To advise of any ideas which may enhance or improve the level of service delivered

Other

1. No job description can be entirely comprehensive. The post holder will be expected to carry out such other duties as may be required from time to time in accordance with the job description.
2. Willingness to work flexibly in response to changing organisational requirements.
3. Keep managers informed of all significant issues relating to and affecting service delivery.
4. Ensure compliance with CLHT Equality and Diversity policy & procedure
5. Ensure Client Information is stored in line with Data Protection and Confidentiality guidelines.
6. Attend regular meetings as directed by management. 
7. Adhere to the Company's medication policy at all times, and ensure that medical emergencies are dealt with appropriately.

Person specification

Knowledge

1. Working knowledge of the welfare benefits system, particularly in relation to clients accommodated in intensive housing management settings
2. An understanding of the common reasons for homelessness amongst single homeless people with support needs
3. Knowledge of other key partner agencies, such as Probation, Community Mental Health Teams , Local Authority homelessness services , the Refugee Council
4. Knowledge of the principles of Adult Safeguarding in a housing setting
5. Knowledge of and commitment to the principles of the Equalities Act

Skills

1. Able to develop a quick rapport with clients, particularly those who may be mistrustful of services and reluctant to engage
2. Ability to work under own initiative & maintain enthusiasm for a high level of contact with clients on a day-to-day basis.
3. Assertiveness and de-escalation skills
4. Able to proactively participate in a comprehensive induction to the organisation and the services provided
5. Coaching skills
6. Able to cope under pressure, using initiative to manage time and to meet deadlines
7. Ability to work within a team, promoting open communication skills and creative thinking
8. Proficient IT skills, including Excel and Word and basic keyboard skills.
9. Confident dealing with people at all levels; displays appropriate verbal and non-verbal behaviour 
10. Excellent numeracy & literacy - able to produce clear written records
11. Integrity, sensitivity and understanding.
12. Approachable, adaptable and assertive.
13. Able to recognise learning needs and seek out learning and development opportunities with your line manager
14. Is open and honest about mistakes and willing to use mistakes as tools for development

.

Experience

1. Experience of working with single homeless clients with support needs , or demonstrable equivalent experience
2. Experience of working in partnership with other agencies to achieve effective outcomes.
3. Experience of effectively prioritising your workload in a fast-paced environment
4. Experience of de-escalating situations where clients have exhibited challenging behaviour

Other

1. DBS Check.
2. Strong empathy with homeless people, demonstrating a non-judgmental approach
3. Commitment to the aims & objectives of the organisation.

Education and Qualifications

1. Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.
2. Evidence of a commitment to ongoing professional development
3. It is desirable for the postholder to have a valid driving licence

Various locations across Liverpool

About the Role

• Work with a team of welfare benefit advisers to ensure effective support, supervision and appraisal

• Maintain effective admin systems and records, work cooperatively with colleagues, encourage good teamwork and clear lines of communication.

• Provide specialist welfare benefits advice in person and via digital channels to a small number of clients to support the team target and continuous development.

• Make home/outreach visits as necessary inc Torus Foundation and Citizens Advice buildings.

• Act for the client where necessary by calculating, negotiating, drafting or writing letters, negotiating with third parties as appropriate.

• Prepare and present welfare benefits cases to the appropriate statutory bodies, tribunals and courts as appropriate, up to and including level 2 tribunal.

• Provide advice and assistance to colleagues across the whole range of welfare issues.

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.

• Carry out Quality of Advice Assessments and file reviews in accordance with agreed Advice quality standards and procedures

• Assist with social policy, providing information to inform CAL Senior Leadership Team

• Keep up to date with legislation, case law, policies and procedures relating to welfare and undertake appropriate training.

General

• Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff perform optimally.

• Ensure that all work meets quality standards and the requirements of the funder

• Attend relevant internal and external meetings as agreed with the line manager.

• Assist with initiatives for the improvement of services.

• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.

• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.

• Identify own learning and development needs and take steps to address these with your Line Manager

• Key holder responsibility, opening and closing the building where necessary.

• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Minimum of two years experience in welfare rights advice work

2. Extensive knowledge and experience of welfare benefits legislation.

3. Effective oral communication skills with particular emphasis on negotiating and representing.

4. Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.

5. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.

6. Ability to prioritise own work, meet deadlines and manage caseload.

7. Ability to use ICT in the provision of advice and the preparation of reports and submissions.

8. Ability to motivate and line manage staff

9. Ability to monitor and maintain own standards.

10. Demonstrate understanding of social policy trends and their implications for clients and service provision.

11. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

About us

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Project Supervisor is responsible for supervising and overseeing the delivery of a Welfare Benefits Advisory Service. The supervisor will provide guidance, support, and leadership to a team of Welfare Benefits Caseworkers, ensuring the provision of high-quality welfare benefits advice to individuals and families in need. The role requires strong supervisory, communication, and organisational skills to effectively support the management of the project, monitor caseworkers' performance and adviser consultancy. The project supervisor will also be required to take on some casework for clients who require specialist advice regarding the review/appeals process, prepare clients for appeals tribunals and to represent at hearings where appropriate.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-four centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.

The main duties of the role

To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.

• To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
• To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery. 
• To update and maintain IntoUniversity displays, publicity and resources.
• To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks. 
• To develop educational resources and worksheets for use across all IntoUniversity programmes. 
• To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act,  Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable  Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety. 
• To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide. 
• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. 

Contract
Permanent, part-time

Start date

Monday 1st September 2025 (in line with local school term)

Working hours

• 15 or 16 hours per week (please see job description for further information).

Salary

Starting salary is £28,250 (pro-rata).
Pro-rated salary is £10,885 per annum for 16 hours per week.
Pro-rated salary is £10,205 per annum for 15 hours per week.

Location
IntoUniversity Clacton

Staff benefits

• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments 
• Staff in FOCUS – rewards, competitions and prizes across the year 
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme 
• Employer pension contributions of 6% 
• Staff in FOCUS – rewards, competitions and prizes across the year