Age UK Exeter is a local, independent charity with its own locally elected board of trustees.  We have grown a strong reputation for putting the individual older person at the heart of all we do, providing a wide range of support and opportunities to over a thousand older people in the city each week. We achieve this through our 110 dedicated staff, 300+ fantastic volunteers and the ability to find the funds we need to keep all our plates spinning!

This is where you come in. We’re looking for a Community & Corporate Fundraising Manager with the qualities and skills to take our community fundraising to the next level. By building on our supporter base of 1,000+ local people, many local businesses and our great reputation in the city, you will let people know the importance and value of what we do, engaging public support to realise our vision of a city where every older person is able to get the most out of life, whatever their circumstances. Our focus is on developing community, civic and business support to raise funds for us, growing the number of individual regular donors who want to support the charity and creating successful events.

We’re looking for someone with a proven track record as a charity fundraiser in a community, corporate or events team, who has the ability to lead, motivate and support a small fundraising team and can engage, enthuse and encourage a wide range of audiences to bring them to our cause.

Job Description

Main Duties:

• Build and maintain positive relationships with individuals, supporters, community groups and local businesses to increase their fundraising and encourage participation in events and activities
• Promote the fundraising needs of the charity to a wide range of audiences through the most appropriate channels
• Maximise individual, community and corporate engagement in the charity’s ‘Eat Together for Age UK Exeter’ fundraising campaign, 10k Run, Gala Dinner, Sponsored Walk, Big Knit  and Christmas Appeal
• Promote and increase regular giving by Direct Debit or via the website and substantially grow our ‘Friends’ supporter base
• Plan, develop and implement new initiatives, activities and events that will maximise fundraising income
• Line manage the Marketing and Digital Fundraising Co-ordinator (12 hrs pw) and the Community Fundraising Assistant (12 hrs pw)
• Recruiting, supervising and supporting fundraising volunteers within the team
• Give talks and presentations to local groups and businesses to encourage their support and participation in our fundraising activities and increase the number of Charity of the Year nominations we win
• Oversee our Blackbaud eTapestry CRM system to ensure it is up to date, using its data to manage relationships, understand what motivates supporters and provide good stewardship
• Work with Marketing Co-ordinator and Fundraising Assistant to produce engaging content for the charity’s social media and print channels
• Optimise press and media publicity associated with our supporters through press releases and radio/TV interviews
• Ensure all gifts and donations are appropriately acknowledged and enquiries are dealt with in a timely manner 
• Monitor and evaluate community fundraising activities against agreed targets reporting back to the Chief Executive and Board on a regular basis
• Keep abreast of developments, issues and best practice relevant to community fundraising
• Work within Institute of Fundraising guidelines
• Undertake any reasonable additional and ad hoc tasks as required

Probation Period: 6 months

Notice Period: 2 months on either side.

Annual Leave: 7 weeks per annum including Public Holidays on a pro-rata basis

Pension: Staff aged between 22 and state retirement age earning above the threshold for income tax will be automatically enrolled into the Scottish Widows Age UK pension scheme based on a 5% contribution by both employer and employee. Staff may opt out of the scheme within 30 days of receiving the scheme’s joiner’s pack for a full refund of any contribution made.

Travel: A mileage allowance of 40p per mile is paid for essential travel.

Time off in Lieu: At times some work may be required to be undertaken outside of your contracted hours for which time off in lieu will be granted.

Person Specification

Essential

• Proven track record as a fundraiser in a community, corporate or events fundraising team
• Ability to lead, motivate and support a small fundraising team
• Experience of working to and delivering targets
• Ability to plan and achieve set goals within realistic time frames
• Good understanding of fundraising principles and practice
• Knowledge of budget setting and the principles of cost-effective fundraising
• Well organised, with good initiative
• Excellent people skills and a confident and persuasive communicator with people at all levels both written and oral
• Confident IT user including internet, email, CRM databases and MS Office
• Understanding and experience of role social media platforms play in fundraising
• Networking skills that enable you to quickly make connections and build positive relationships that will help us reach our goals
• Ability to manage and prioritise competing demands
• Good understanding of fundraising best practice and the role of the Fundraising Regulator
• Empathy with and commitment to the work of Age UK Exeter
• Resilient in the face of the challenges fundraising can present
• Understanding of confidentiality and the requirements of General Data Protection Regulations

Desirable

• Experience and understanding of issues such as loneliness and isolation and dementia and the impact they have on individuals and families
• Experience of recruiting, supporting and supervising volunteers or working with or as a volunteer
• Understanding and experience of editing and updating websites within a content management system. 
• Sales and/or Marketing experience
• Sense of humour

Background Information 

We’ve been helping older people in Exetermake the most of life for over 30 years

Come and join us!

We’re looking for a Community & Corporate Fundraising Manager with the qualities and skills to take our community fundraising to the next level. In the last financial year we achieved nearly £50,000 in donations and over £77,000 from fundraising activities from a total income of nearly £1.5m. Of the fourteen different services we provide, three are free to the public and are therefore reliant on fundraising income survive and prosper. These are our Befriending services that link people together, our Dementia Carers Support project that provides practical and emotional support to over 120 carers of people living with dementia and our Information and Advice service which each year responds to around 2,500 enquiries and helps older people in Exeter gain an additional £1.1m in unclaimed benefits.

We need your energy, skills and resourcefulness to unlock the funds that can secure these services and also make a valuable contribution to the core costs of the charity. By building on our supporter base of 1,000+ local people, many local businesses and our great reputation in the city, you will let people know the importance and value of what we do, engaging public support to realise our vision of a city where every older person is able to get the most out of life, whatever their circumstances. Our focus is on building community, civic and business support to raise funds for us, growing the number of regular donors who want to support the charity and creating successful events. We use Blackbaud eTapestry donor management software to maximise our effectiveness and ensure we respond to our donors appropriately.

Here’s the back story

Age UK Exeter is a local, independent charity and part of a national network of 130 Age UKs across England. We have grown a strong reputation for putting the individual older person at the heart of all we do and now provide support and opportunities to over a thousand older people in the city each week. We achieve this through our 110 dedicated staff and over 300 fantastic volunteers who give their time and skills so generously for the benefit of others.

We’re an independent charity with our own locally elected Board of Trustees, responsible for our own funding and governance and part of the national Age UK network. We have our main centre and offices in Cowick Street, St Thomas, a further large centre in Mount Pleasant and provide community services right across the city.

A lot of what we do is about combating the loneliness and isolation that still faces so many older people in Exeter. Of the 20,000 older people in the city, over 7,000 live alone and a survey we conducted a little while ago showed that nearly a third of local people aged over 80 said they felt lonely most or all of the time.

Because we know everyone is different, we work hard to offer a wide range of opportunities for people to come together in ways that suit them. This could be anything from one to one befriending and telephone support to special interest groups, weekly social groups or a ‘Men in Sheds’ workshop where older men come together to refurbish old tools and gardening equipment for sale to the public.

We also support people with more complex health and social care needs through our Day Care clubs, Enabling, Home from Hospital, Dementia Carers Support and Wellbeing Exeter services. In addition to these we provide a comprehensive Information and Advice service that helps older people and their families navigate an increasingly complex world, claim the benefits to which they’re entitled and plan ahead for the future.

How We Make a Difference

In 2018/19 we provided the following:

• Information and Advice – responded to over 3,000 enquiries for help
• Benefits take-up – helped local older people gain an additional £1.1m in benefits
• Day services for older people with complex needs – 10,000 attendances
• Café offering good value, freshly cooked meals – 12,500 meals served
• Activity groups - Tai Chi, exercise, choir, computer training – 9,000 sessions
• Wellbeing and social inclusion – 200 older people supported
• Support for carers of people with dementia –  over 120 families supported
• Home from Hospital – 818 people supported at the RD&E
• Enabling & Home Help service –  over 24,000 hours of support to 250 individuals
• Volunteer visiting for older people who live alone – 2,500 visits
• Telephone contact-line for people living alone – 4,500 calls
• Men in Sheds refurbishing donated tools and garden implements – 60 men involved, raising nearly £60,000 in sales through our shop in Paris Street
• Drop-in social groups  – over 50 attendances per week
• We received 30,000 phone calls to our office
• And 11,000 visitors to our reception
• And we’re just completing a three year research project with the University of Exeter and the Open University looking at how older people’s formal and informal support networks can be enhanced and strengthened through the use of technology.

We need to realise nearly £1.5m every year to maintain all that we do and this is achieved by a mixture of fundraising and donations (9%), contracts with Devon County Council and the RD&E Hospital Trust (32%), fees (35%), grants (14%) legacies and our Men in Sheds social enterprise and shop (4%).

Closing Date for Applications:  12 noon, Wednesday 11th March

Interviews: Week commencing 16th March at 138 Cowick Street, EX4 1HS

Shortlisted candidates will be contacted by telephone but in the interests of economy we regret we are unable to acknowledge other applications.

For an informal discussion about the post, please contact Martyn Rogers, CEO

ABOUT US

The Mayor’s Fund for London is an independent charity, championing social mobility for young Londoners from low-income backgrounds. We believe that all young people, regardless of their starting point in life, should be able to thrive in their community, forge fulfilling careers and take advantage of the outstanding opportunities that London has to offer.

Our work raises awareness of the barriers facing young Londoners, promotes the activities which best increases their opportunities and brings together the partnerships to make a measurable impact on young Londoners’ lives. In 2018/19, we supported over 35,000 young Londoners aged 4-24 across all 33 boroughs working in partnership with 427 schools, 110 community organisations and 94 employers, charities, social enterprises and local authorities.

The Mayor of London, Sadiq Khan, is our patron.

THE ROLE

The Programme Support Officer will be responsible for maintaining effective administrative systems in the smooth running of the Count on Us Maths Challenge and Kitchen Social holiday provision programmes. This will include administrative support, database management, delivery partner liaison and support with training and competition events. They will also provide support to the administration of grants to schools as part of London Maths Week.

The Mayor’s Fund for London is based at City Hall near London Bridge. The role will involve occasionally evening and early morning events so a flexible approach to working hours is required and time off in lieu will be granted in these circumstances. Occasional travel across London for meetings or events may be required.

HOW TO APPLY

Please apply online sending in your CV and a personal statement no longer than two pages. It should outline why you are a suitable candidate and your reasons for applying.

Provisional interview dates are: 11th / 12th / 13th March 2020. 

The Mayor's Fund for London is an equal opportunities employer and we welcome applications from everyone. The Equal Opportunities form is voluntary but the information we collect here is very useful to us as it helps us to make sure that we are an inclusive employer and to find out if our workforce is diverse.

Unfortunately due to the large volumes of interest the charity receives, we are not able to respond to all applicants who are unsuccessful at the application stage.

Please only apply if you are eligible to work in the UK.

Children’s Heart Surgery Fund - Charity 

FAMILY SUPPORT WORKER

JOB DESCRIPTION

Title of post:                      Family Support Worker

Hours:                                37 hours

Location:                            Leeds

Reporting to                       CEO

Salary                                 £25k

Interview date                     Monday 16th March 

Apply with covering letter and CV - deadline to apply Monday 2nd March.

BACKGROUND INFORMATION

The Children’s Heart Surgery Fund

The Children’s Heart Surgery Fund (CHSF) is an award-winning regional charity supporting children and adults, and their families, born with congenital heart defects across Yorkshire and North Lincolnshire. 

The charity was established in 1988 to support the Leeds Congenital Heart Unit at Leeds Children’s Hospital, which treats more than 20,000 patients each year. The Charity supports the Leeds Congenital Heart service by providing the funding and resources to support: 

• The Heart, by providing revolutionary medical equipment and funding training for the medical employees within the congenital heart service.

• The Mind, by creating a restful environment on the wards and funding play and distraction equipment.

• The Family, by contributing towards living expenses, offering accommodation to parents and giving exceptional grants.

• The Future, by funding research, clinical posts and projects.

History

The Children’s Heart Surgery Fund was created in 1988 by Duncan Walker, then a heart surgeon at the old Killingbeck Hospital in Leeds. Thanks to his fundraising efforts, in 1990 Duncan was given the accolade of Yorkshireman of the Year. Since 1988, CHSF has awarded around £3 million in grants to the Leeds Congenital Heart Unit, its patients and their families.

There are many vital grants – both large and small – within CHSF’s work, and one of the most important was the award of almost £250,000 between 1999 and 2002 donated to Leeds University’s Department of Mechanical Engineering. The initial grant was grown into much greater funding and helped established a project that led to the creation of a York-based company called Tissue Regenix. This organisation are now leaders in the development of medical devices, including replacement heart valves.

Over recent years, CHSF has invested significant funding into family accommodation based near the Leeds Children’s Hospital. This has included £525,000 being awarded to the Sick Children’s Trust first to build and now maintain parental housing at Eckersley House.

CHSF campaigned against NHS proposals to end children’s heart surgery in Yorkshire – a move that would have meant the region’s young patients being relocated to Newcastle, Birmingham or Liverpool for heart surgery. After an extraordinary award-winning, a campaign that united the people of the region – including a 600,000-signature petition that was delivered to the Prime Minister – the NHS proposals were rejected by the Health Secretary in 2013.

CHSF has made countless grants that have paid for ground-breaking new equipment; resources for the unit; staff training; family accommodation and support; and, many, many more projects. This is thanks to the staff, trustees, supporters and fundraisers who have made this possible.

CHSF are proud of their record of impact against the charity’s main objective to help the region’s congenital heart patients and hopes to fulfil their aim which is to help support the Leeds Congenital Heart centre become a recognised ‘World Class’ centre of excellence. In 2018, CHSF’s latest appeal, keeping the Beat, successfully raised £700,000 towards a state-of-the-art children’s heart theatre.

THE ROLE 

Job Summary

The newly created role of Family Support Worker is designed to provide a dedicated resource for children, siblings and parents, offering practical and emotional support while they are in the hospital, and potentially beyond the period of the child’s hospital stay. 

The role objective is to bridge the gap between the Leeds Congenital Heart Unit and the Children’s Heart Surgery Fund, ensuring wrap around care and support for the whole family unit. 

The Family Support Worker will deliver a programme of holistic care for families of children with congenital heart disease treated in the Congenital Heart Unit at Leeds Children’s Hospital. 

This new holistic care programme, including welcome packs, well-being treatments and family camps, is designed to increase wellbeing and reduce the stress on the whole family from the impact of a child having congenital heart disease.

The need for this role and holistic care programme bore out of collated research gathered directly from focus groups, workshops and direct feedback from a variety of people, including Leeds Teaching Hospitals NHS Trust clinical and non-clinical staff and parents of patients with congenital heart disease.

Key Responsibilities

• To be a dedicated resource for children and their families, bridging the gap between Leeds Children’s Hospital and the CHSF

• To build trusting relationships with the children, siblings and parents on the ward and outside the hospital, through coffee mornings. 

• To provide practical help and emotional support for children and families, by signposting particularly during times of stress

• To work closely with clinical and nursing staff at Leeds Children’s Hospital, developing positive working relationships

• To facilitate clear communications between families and clinical and nursing staff

• To plan, deliver and assess an annual holistic care programme for children and families

• To identify the needs of children and families and develop new work or initiatives to meet these needs

• To create and provide welcome packs to families

• To help families access support from the CHSF and other agencies and services

• To manage the delivery of group sessions by the Hospital’s Psychology and Counselling Service to help families overcome issues around coping with a baby suffering from congenital heart disease

• To manage the partnership with, and delivery of, Over the Wall Family Weekend Camps for children with serious health challenges

• To manage and work in delivering holistic support for families, focusing on wellbeing, and complementary therapies.

• To organise leisure and other vouchers for long-term inpatients and their families.

• To run and manage focused events for families such as coffee mornings in regional areas of Yorkshire and North Lincolnshire

• To manage the charities parental accommodation, ensuring all rooms are cared for

• To help promote CHSF fundraising opportunities, where appropriate and work with the community fundraising team on new initiatives 

• To manage grant applications which are currently run by the cardiac nurse specialist team to support families seeking financial assistance while their child is in hospital

• To help plan creative and innovative responses to families’ needs 

• To ensure that recording of work with children and families is maintained to a high standard, accurate and up to date

• To monitor, evaluate, and produce reports that demonstrate the effectiveness of the work.

• To work flexibly as required by the needs of the service and carry out any other reasonable duties as required 

• To engage further with the Child-Friendly Leeds initiative. 

General Responsibilities 

• Respond to complaints promptly, both external and internal

• To demonstrate a commitment to ongoing training and development and participate in any training needed to fulfil the duties of your role

• Promote and sustain a responsible attitude towards equal opportunity and diversity

• To ensure all communication is conducted under GDPR guidance 

• To keep accurate and comprehensive records through CHSF’s CRM system

• Play a key role within the senior management team and report to the CEO

• To be able to evidence CHSF values at all times

(a)   Trust

(b)  Compassion

(c)   Openness

(d)  Respect

(e)   Dedication

PERSON SPECIFICATION 

Skills and abilities

·       Excellent skills, knowledge and aptitude for building and maintaining relationships with children, young people, parents, colleagues and partners

·       Ability to communicate with children and adults with compassion and empathy 

·       Ability to exercise discretion and confidentiality

·       understanding of the developmental needs of children and young people

·       Excellent verbal and written communication skills in formal and informal settings - face-to-face, on the telephone and informal presentations

·       Excellent organisational skills with a high level of attention to detail 

·       Ability to work on own initiative and to effectively manage and prioritise workload

·       Ability to write comprehensive evidence-based reports

·       Highly professional with a self-motivated approach and drive to support

·       Influencing skills

·       Good IT skill, word, excel, CRM experience

·       Project management skills 

·       Excellent relationship management skills 

Knowledge 

• Relevant childcare, education, social care or health qualification to NVQ Level 3 or equivalent or considerable experience. 

• Training in community work, counselling skills, or similar advantage

• Thorough knowledge of relevant and up-to-date children’s legislation, particularly child protection and safeguarding 

Experience

• At least three years’ experience of direct work with children and young people up to 18 years of age, and their parents

• Able to set up and deliver programmes of family support work

• Knowledge and experience of direct work with families in the health sector an advantage

• Experience of working with people in their homes an advantage

Personal attributes and other requirements

• Ability to work hours in a flexible way, including evenings and weekends to meet the needs of the holistic care programme

• Ability to work flexibly and as part of a team

• Clean current driving licence and car needed 

• Commitment to training and continuous learning and professional development

This post is subject to a higher-level check with the Disclosure & Barring Service 

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

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We are looking for a creative and inspirational Manager to lead our team in SW15 to change the lives of all those who attend our Day Services.  We provide outreach to home, care homes and hospital and the person needs to be compassionate and caring towards vulnerable people and make a real difference to their day to day experience of life.  The successful candidate will lead a team of 5 staff and 12 regular volunteers, be involved with Wandsworth Social Services, Multi Disciplinary Team meetings on hospital wards, community health workers and liaise with our partners and Churches in the community.  This is an opportunity to shape the care of older people in the future through the integration of our day and planned residential services.  We are a Dementia-friendly service that brings hope for the future, we love music, singing and art and provide a servie to clients that includes lunches, activities, visiting and outings four days a week and once a month at our Saturday cafe.  This position is full time giving a day specifically to administration and visiting.

Please job description before sending CV 

Independent Living Advisor

Kingston Centre for Independent Living (KCIL) is a small charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We offer a range of services and support to disabled adults, children and their families, including:

•Direct Payments support to help adults get the most from council money for their social care support to live their life independently

•Holiday, equipment and training grants for adults to take a break, live your life easier or learn new things

•Information, advice and support on local groups and services

•Special Educational Needs and Disabilities (SEND) support for children and young people who need extra help at school or college or with their health or social care

•Personal Health Budgets support to help adults use NHS money to support their health and wellbeing

•Activities including, art groups and boat trips

•Volunteering opportunities

KCIL are seeking to add to our Direct Payment service and we are looking for someone to work within our Direct Payments Team alongside our current staff team to support with the overall delivery of the service.

We are seeking to recruit a dynamic, pro-active and enthusiastic part-time individual to join our team. Our ideal candidate will have experience in administration duties and a good knowledge of disability related issues. We seek someone who has a good understanding of equality and diversity, equal opportunities and service user involvement.

This post is 21 hours per week (fixed term role until 31st March 2021 with a possibility of extension).

Main Responsibilities

The successful candidate will be responsible for working alongside the KCIL’s service users to develop personalised recruitment adverts, manage online advertisements and support with the interview process when required.

• To support the DP team by answering queries and offering advice and guidance to our service users
• To support service users to maintain the correct paperwork in their role as employers
• To support service users with the recruitment of Personal Assistants (PAs) and to liaise with payroll companies regarding payments to PAs
• To maintain and develop records, both paper and electronic, that correspond to this work
• To support PAs and adult service users through the DBS process
• To assist with the organisation and facilitation of service user groups and training sessions for PAs

• To contribute to performance reports for the CEO regarding recruitment and monitoring of direct payments

• To attend regular team meetings, supervision and any training that may be required

Benefits

•Salary - £22,849 - £25,337 pro-rata (pro rata)

•Pension scheme

•25 days’ holiday per annum (pro rata)

This post is for 21 hours per week. Days are negotiable and we are ideally looking for someone who can be flexible when required. This is an office based role with the possibility of some home visits on an ad hoc basis. The successful candidate will be willing to travel in and around the London Boroughs or Kingston-upon-Thames and other local areas if required.

This role is subject to an enhanced DBS check

Closing date: Sunday 1st March 2020

Interview Date: Friday 13th March 2020

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

We are looking for an experienced administrator, who can play a key role in managing our busy Centre, contribute to our programme of youth work, support our finance and budgeting processes and help us raise vital funds for our work.

This is a new role which is designed to help us move forward with our vision to see the Sylvia Beaufoy Centre become a busy hub of activity, well used by other groups and families within the Petworth and surrounding areas. The role will also support our vision to see the young people we work with through our youth clubs living life to the full!

Attention to detail and a passion for young people are essential!

Hours: 16 hours per week, potentially over 3 days. Term time contract and/or other flexible working patterns may be available

Part-time, 3 year contract

Applicants will be required to complete our standard application form to ensure consistency in our shortlisting process (available as attachments, together with the Role Description). 

If you need the application form in a different format, then please contact us. 

The position is subject to an enhanced Disclosure and Barring Service check and satisfactory references. Deadline for applications is March 6th 2020. Interviews during the 3rd week of March. This role is funded by the National Lottery Reaching Communities Fund.

RedbridgeCVS is a well-established and highly regarded membership organisation supporting the local voluntary, community and social enterprise sector. We are a small, friendly team based in central Ilford just 20 minutes by train from Liverpool Street station. 

We are seeking a skilled and highly motivated Office Manager to join the team at an exciting time of development.

The Office Manager will play a key role in ensuring the smooth running of the organisation. The post-holder will lead on the day-to-day management of the RedbridgeCVS office and provide administrative support to the Chief Officer, staff team and Board of Trustees.

This is a varied role working with all members of our team, and so we are looking for someone who is dynamic, solution-focused and flexible in their approach, and who is committed to continuous improvement and isn’t afraid to suggest new ways of doing things.

The successful candidate will be highly organised with excellent attention to detail and the ability to communicate clearly and confidently with a wide range of stakeholders.

The closing date for applications is midnight on Sunday 15th March. Interviews are expected to take place on Tuesday 24th March.

About ELHF:

Everything we do is to improve people’s health and wellbeing. We work in partnership with NHS Lothian and other health-related organisations. Together we enhance the experience of patients, families, carers and staff across Edinburgh, Midlothian, East Lothian and West Lothian.

We award grants to wards and hospitals to help save lives, improve the quality of life, support education, innovation and equipment.  We support some of the best researchers in the world who are working hard to fight, treat and cure many health conditions through innovative new ways.

We also have three main programmes throughout all the healthcare settings:

• Tonic arts – We support live music, patient workshops, exhibitions and artworks and therapeutic design throughout all our sites. We know how much our environment and surroundings can have an impact on how we feel but did you know that it can also help patients recover more quickly?
• Green health – Fresh air, open spaces and places to sit and walk help all of us in our emotional and physical wellbeing. We support green health activities including therapeutic gardening, community gardens, public greenspaces and health walks across all sites.
• Volunteering well – We are the main funder of NHS Lothian’s Volunteering Well programme. This supports all the amazing volunteers who give their time, expertise and compassion in many ways including befriending, transport, and giving information and support to patients and their loved ones.

This is an extremely exciting time for The ELHF and this post is a brand new position within the team.

Job Purpose:

• To lead on all aspects of community and events fundraising ensuring a high level of stewardship.
• To work closely with NHS Lothian staff who are engaging in fundraising activities to increase income and awareness and ensure best practice and governance of activities.
• Manage an events portfolio including researching and introducing new in-house and third-party events.

Key Result Areas:

• Work with and support Fund Stewards in raising money and awareness for their funds by supporting fundraising activities through planning, giving advice and support. 
• Assisting in marketing fundraising activities including increasing visibility of activities at ward/department/hospital level.
• To identify, establish and manage in-house and third-party fundraising events to attract support and raise money.  Responsible for managing all event budgets, project plans and KPIs. 
• Working with the Communications and Marketing Manager to market fundraising activities to cold and warm supporters through a range of different channels including social media.
• Motivate, support and develop community fundraisers and volunteer fundraising committees to enable and enhance their fundraising.
• Support fundraisers and donors who are raising money in Tribute of loved ones in providing expert fundraising advice, materials and opportunities to raise money and to recognise their loved ones.
• Deliver a high standard of supporter care to community and events supporters including suitable recognition.
• Work with the Communications and Marketing Manager to maintain the charity’s social media accounts and other marketing methods to raise awareness of ELHF fundraising activities.
• Maintain and update the database of donors and volunteers ensuring information is accurate and up to date.  Use the database to produce reports and monitor against KPIs.
• Manage the Community and Events budget including monitoring progress against targets, reforecast income and expenditure as required.
• Provide regular monthly reports about fundraising activity, performance, supporters, volunteers and events.
• Support the fundraising team in delivering appeals, campaigns and key messages to a range of community audiences.

This is a fabulous opportunity for the right candidate who wants to help to take us through our next cycle of growth. NRAS is the only national UK charity exclusively representing all people affected by Rheumatoid Arthritis and Juvenile Idiopathic Arthritis in the UK. We also support the families of people with RA and JIA and the health professionals who care for them. As a small charity, with a current income of circa £1.2m, we achieve a huge amount on a small budget, have an enviable reputation in the field of rheumatology and punch well above our weight.

Main Purpose of Job

To manage and actively deliver the provision of a professional, national helpline service to the public. Having completed an in-depth review of the service we have made the decision to recruit a Manager who is actively engaged in working on the help line, responding to calls and information via social media and online requests, as well as leading the team in a management role.

The role will be instrumental in developing the service through a process of continuous development, as well as providing supervision and opportunities for the team to develop and debrief, maintaining a healthy balance to an emotionally demanding role.  

Key Responsibilities

• Manage the helpline team of three part time staff, engaging in regular one to one’s, and providing leadership to the team
• Ensure the peer support service is offered to all callers where appropriate and is effectively managed in collaboration with our Adult Services Engagement and Outreach Supervisor.
• Ensure that the helpline is adequately supervised and staffed during opening hours.
• Ensure the helpline provides best practice, evidenced based support and up to date information to all enquirers.
• Ensure up to date resources are available to assist the helpline team in responding to enquiries in collaboration with the Publications and Information Resource Manager.
• Highlight problematic or difficult enquiries to the Head of RA Services for investigation as they arise.
• Highlight the work of the helpline by promoting the service through social media, website and publications, meetings and presentations in collaboration with the Marketing, Communications & PR Manager and the Digital Media Manager.
• Develop the helpline equipment to ensure it meets the requirements of the service.
• Ensure all enquiries received through email, letter and telephone are followed up appropriately and in a timely way.
• Review all standard letters and communications currently used by the Team and where improvements or updates should be made, discuss these with the Head of RA Services
• Have regular meetings with the Head of RA Services as needed

Recruitment & Service – Peer Support

• Assist the RA Services Engagement and Outreach Supervisor with recruitment, interview and selection process of RA peer to peer telephone support volunteers.
• Monitor performance with Engagement and Outreach Supervisor of peer to peer telephone support volunteers referred from the help line.
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure that the current training programme for the telephone support volunteers is kept fresh and up to date
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure processes, protocols and materials/resources are reviewed appropriately and kept up to date

Management and Support

• Manage the helpline team, overseeing their training and development to ensure continuous personal development.
• Provide leadership and mentorship to the helpline Team
• Prepare necessary rotas for staffing the helpline.
• Ensure the helpline team receive 6 monthly appraisals in line with the current appraisal system for all staff which is  to the strategic plan.
• Ensure helpline team have adequate opportunity for de-briefing
• Support the helpline team and helpline volunteers in dealing with complicated or sensitive enquiries.

Monitoring and Evaluation

• Maintain good records and reporting systems, including ensuring that records are kept properly on Salesforce and updated appropriately.
• Ensure the monitoring and evaluation of the helpline service is carried out in accordance with the quality assessment framework.
• Ensure that regular audit of the helpline service is undertaken (this is already established)
• Work with the other team members to ensure timely reporting on a range of related topics.
• Report monthly to the Head of RA services on service delivery, and complete monthly report for Trustees giving monthly helpline stats

Networking

• Network with relevant organisations to ensure the NRAS helpline service is as good as it can be and to be collaborative
• Where appropriate liaise with relevant agencies and community groups to raise the profile of NRAS.

General responsibilities

• Be proactive in keeping up to date with developments affecting your own CPD.
• Be aware of own development and training needs and discuss these with line manager.
• Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are followed and implemented.
• Prepare for and participate in regular one-to-one sessions with your team and your line manager.
• Participate in team meetings.
• Comply with all NRAS policies and procedures as set out in staff handbook.
• Positively promote NRAS at all times.
• Support Fundraising Team with applications for funding for the Helpline through charitable grants and other avenues.
• Undertake other duties as appropriate when required.

Decision Making Authority

• Budgeting – setting the Telephone Helpline budget and managing this throughout the year
• Ensure, with the Marketing, Communications and PR Manager and the Digital Media Manager that PR, Comms, design & print and brand decisions relevant the Helpline are covered within budget

Other Duties

• There may occasionally be some travel within the UK
• Attendance and participation in staff team meetings
• Any other duties as requested by the SMT

If this role sounds of interest and you have the required skill set please apply via this site. 

For more information and an informal chat please contact Iain McNicol.