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Leatherhead (Hybrid)
Up to £26945 per annum + 5% fringe allowance
Full-time
Job description

You will support the team with the delivery of a wide range of challenge events including March in March, the D-Day 44 Challenge, Race to Remember, the London Marathon and many other third party runs and challenges. We have big aspirations and are looking for a fantastic assistant to help us to achieve them!

You will play a key role in supporting the success of our challenge events fundraising programme by coordinating the day-to-day activities of the challenges team. Acting as the first point of contact for our many challenge event supporters, you will provide friendly and efficient support, ensuring every interaction is a positive one. Your responsibilities will include responding to enquiries, manging our DIY fundraising programme, acknowledging donations, and assisting with administrative tasks across the team. Whether by phone, email, or in person on event days, you will help deliver an exceptional experience to everyone taking part.

About us:

Combat Stress is the UK's leading mental health charity for veterans. For over a century we've been helping former servicemen and women deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

This role will be subject to a DBS check.

KEY RESPONSIBILITIES

Administrative Support

  • To be the first point of contact for challenge event supporters - ensuring that they receive responses within agreed timeframes, and always in a warm, friendly, and supportive manner.
  • To work with the team to ensure systems and processes run efficiently, and update these where necessary.
  • Assist with the administration, preparation and implementation of challenge events to include updating the events on the Combat Stress website.
  • Maintaining the fundraising database, Raiser's Edge, ensure all supporter information is accurate and up to date.
  • Ensure fundraising stewardship strategy and GDPR guidelines are adhered to.
  • Maintaining accurate financial records, including coding expenditure and filing invoices.
  • Respond to and co-ordinate requests for fundraising literature, merchandise and the distribution of promotional materials.
  • Help manage our on-line fundraising platform Fundraisin and other fundraising platforms including JustGiving, Enthuse etc.
  • Working with the wider Challenges and Community team, co-ordinate and create our Challenge eNews, providing suitable fundraiser stories for this and our social media.

Relationship Management, Development and Stewardship

  • Develop strong working relationships internally to ensure the portfolio is delivered efficiently, particularly with the Community, Corporate, Database, Digital and Communications teams
  • Assist with marketing, recruitment and organisation of all challenge events, and stewardship of challenge event participants on their supporter journey.
  • Manage our DIY fundraising programme, making sure supporters' personal stories are recognised and they receive the best possible experience to encourage long-term engagement.
  • Represent Combat Stress at meetings, events and presentations outside normal office hours (evenings and weekends) as required. You will be given time off in lieu of these hours.
  • Undertake any ad hoc duties of a compatible nature as may be required from time to time by the Head of Challenge and Community Events.

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

In addition, we offer the following benefits:

27 days annual leave plus bank holidays (pro rata)

  • Competitive stakeholder pension scheme - contributions matched up to 11%
  • Discount shopping vouchers
  • Access to the Employee Assistance Programme
  • Flexible working
  • Access to Blue Light Card scheme
  • Death in Service Scheme

How to apply:

To apply, please send a copy of your CV and a covering letter

For further information about the role, please contact Alexa Dizon, Challenge Events Manager -

Please note, you MUST have the right to work in the UK to apply for our vacancies and work at Combat Stress.

Closing date: 4 September 2025

Interview date: Interviews will be held on an ongoing basis

Please note, we reserve the right to close this advert early, should we receive a sufficient amount of applicants.

Posted by
Combat Stress View profile Organisation type Registered Charity Company size 101 - 500

Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues

Combat Stress logo Play
484048975_1082120407287582_272230499245495035_n.jpgCombat-Stress-CS-Banner-2b553ce1.jpegHelen-Maguire-center-with-Combat-Stress-CEO-Chloe-Mackay-left-and-Director-of-Strategy-Alan-Friggieri-right-scaled.jpg
Posted on: 21 August 2025
Closing date: 04 September 2025 at 09:20
Job ref: CS/HO/CEFA
Tags: Fundraising, Events / Activities