Event jobs
LMK (Let Me Know) Youth Leader (Freelance Educator / Youth Worker)
- Across London boroughs, occasional travel outside London optional
- £200 per 2 hour workshop
- Sessional
- Available for a minimum of one delivery per month, pending workshop demands
About LMK
Good relationships shape our health and happiness, yet we are taught so little about them. LMK is a registered education charity on a mission to change that. We run workshops educating young people about healthy and unhealthy behaviours, so that they can avoid abuse and thrive in relationships.
Using film and guided discussions, our workshop Leaders support children and young people in honest conversations about relationships and leave them better equipped to spot the early warning signs of abuse, inspiring them to enjoy healthy, fulfilling relationships. We explore the 10 signs of healthy and unhealthy relationships and include practical lessons young people want to learn about (like consent) and practice scenarios in a safe, supportive and non-judgmental environment.
LMK is a learning organisation and prides itself in supporting leaders to develop their skills. We offer training and Continuous Professional Development (CPD) opportunities, as well as peer-to-peer learning and reflective practice sessions.
About LMK Leaders
LMK Leaders are passionate and organised educators who run community workshops, aimed at young people aged between 11 and 24. Through engaging, relatable workshops, Leaders help young people identify signs of healthy and unhealthy relationship behaviours, provide strategies for them to recognise the early warning signs of abuse and give them tools to keep themselves and their friends safe.
Expectations of LMK Leaders
- Always adhere to LMK and host organisations health & safety and safeguarding practices and procedures.
- Capable of maintaining confidentiality and professional boundaries with young people, peers, and professionals.
- Respond to comms (emails/WhatsApp) sent out by LMK team members in a timely manner, to support planning and organising of sessions.
- Plan and deliver interactive LMK workshops in educational and community settings in line with LMK delivery style and ethos.
- Meet with co-facilitators to carry out pre-session planning, minimum three working days before delivery.
- Use your experience and knowledge of the issues affecting young people to tailor the workshops accordingly.
- Ensure all youth participants and the adults in school/community organisations who attend a LMK workshop complete the post session feedback surveys.
- Complete a reflective post session Leader survey after each workshop to support practice and programme development.
- Debrief with LMK’s Programme Development Manager and provide ongoing feedback about your sessions through LMK’s reflective practice processes.
- Accommodate a maximum of two workshop observations by LMK staff/supporters per academic year, designed to bolster our funding and thought leadership strategy.
- Undertake relevant training associated with LMK’s work, including but not restricted to diversity and inclusion, safeguarding, violence against women and girls (VAWG).
- Undertake at least one quality assurance observation per year, completed by an LMK Programme Development Manager, and enhance practice via developmental feedback.
- Continue to learn about and develop your skills on the issues affecting young people’s relationships including domestic violence, abuse, adverse childhood experiences, trauma informed practice, gang culture and grooming, mental health, sexual exploitation, consent, sharing of nudes /sexting, bullying in person and online, tech and online safety, pornography.
- Share your knowledge and expertise by providing feedback and, where requested, co-designing training and educational resources on issues affecting young people and their relationships.
- Mandatory attendance of termly virtual Leader huddles and reflective sessions to remain connected to peers and organisational values, mission, purpose and operational matters.
- Contribute towards and keep up to date with LMK internal/external communications platforms, such as LMK newsletters and social media.
- Engage with LMK’s Youth Advisory Board Members, if and when invited to do so.
- Lead by example and promote healthy relationship behaviours in your own lives/communities and within LMK (team player; acknowledging and working with diversity; being receptive to new ideas and developmental feedback, etc)
- Use your own networks to recruit new schools and youth groups into the programme.
Knowledge, Skills and Experience required
- Extensive experience of teaching or working with young people (10 to 24 yrs old) in educational or community settings.
- Minimum 2 years’ experience co-designing, delivering and evaluating group sessions, consisting of minimum of 12 and maximum of 30 participants.
- Experience or co-designing session plans and co-facilitating with others; able to collaborate equally with others.
- A strong commitment to young people and knowledge and understanding of issues affecting their relationships.
- Excellent communication, interpersonal skills with the ability to create a safe and non-judgmental space, that allows young people to speak freely about their relationships and experience.
- Able to adapt and be flexible in workshops to get the best engagement from a range of participants.
Must also:
- Be entitled to work in the UK.
- Hold a DBS certificate or be willing to let LMK undertake a check on your behalf.
- Have a recent safeguarding qualification from a recognised provider or be willing to undertake additional training in this area.
- Be flexible to work non-traditional, after-school and occasional weekend / holiday hours.
- Comply with policies and procedures relating to child protection, confidentiality, data protection and reporting concerns to an appropriate person.
LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.
We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.
You can learn more about how we handle your personal data and your rights by reviewing our privacy notice (see attachements).
Please note:
In-person interviews for this role will take place on 3rd June and a mandatory (paid) 2 day, in-person training will take place on 26th and 27th June. (Both will be held at Central London locations).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
PINF is the first charity in the UK that exists to support high-quality journalism. We exist at the cutting edge of charity law and need an experienced charity professional to make sure we do things properly.
As Head of Operations & Governance, you will be responsible for overseeing the back-office operations of the charity. You will be a key point of contact for the team and support the Executive Director to ensure smooth, efficient and compliant operations.
You will be a senior member of the team, responsible for ensuring that PINF operates within its legal and regulatory framework, including in relation to charity, corporate, tax, employment and data protection regulations. The role involves liaising with the Chair, Board of Trustees, Executive Director, legal advisors and regulators to support best practice in financial management, governance, risk management and compliance.
Duties and responsibilities
-
Financial Management
-
Ensure consistent delivery and quality of finance operations, including transactions processing, which will involve managing a bookkeeping service.
-
Prepare and monitor annual budgets, management accounts and project budgets.
-
Lead on the financial aspects of fundraising, contract management, and funder reporting. Including managing restricted and unrestricted funding.
-
Oversee the process of preparing statutory accounts, including liaising with accountants and auditors.
-
Maintain internal controls and policies to protect assets, prevent fraud, and ensure business continuity.
-
Participate in the Finance & Fundraising Committee and support the Treasurer to plan and deliver meetings.
-
Prepare financial reports for board meetings and engage in board discussions.
-
Governance
-
Manage our annual governance cycle, working closely with the Chair, Treasurer and Executive Director to ensure legal compliance and to plan and prepare for Board meetings including taking appropriate minutes.
-
Manage the organisational risk framework including identifying emerging risks and working with the Executive Director to mitigate them.
-
Companies House and Charity Commission filings.
-
Develop and maintain a suite of policy to ensure PINF meets its obligations as a charity and an employer.
-
Play an active part in board discussion to support good decision making.
-
HR
-
Manage HR across the organisation; ensuring all HR processes and policies are fit for purpose, up to date and adhere to law, and are understood and implemented across the organisation.
-
Manage recruitment processes for all staff.
-
Manage the annual leave tracker.
-
Operations and administration
-
Ensure the smooth running of the organisation by leading operational planning and monitoring progress.
-
Lead on relationships and contracts with external suppliers and contractors.
-
Ensure PINF has appropriate insurance cover.
-
Occasional support with charitable activities (meetings, events, publications, etc.)
Requirements
-
A professional qualification in finance, management, law, or a related field and at least five years’ experience relevant to this role.
-
Deep understanding of good governance and best practice in the charity sector.
-
Understanding of relevant laws relating to employment, data protection and running a charity.
-
Sympathy to the aims and objectives of PINF.
-
Full professional proficiency in English.
-
Right to work in the UK.
Skills and attributes
-
Experience of managing charity finances and budgets (Essential). A related finance or accountancy qualification would be desirable.
-
Experience of managing operations in a comparable charity or business, with both strategic and day-to-day operational responsibilities.
-
Developing HR processes and policies and taking the lead in implementing these across an organisation.
-
Developing processes and procedures and making improvements for efficiency and impact.
-
Experience of working closely with trustees, non-executives or senior leadership teams.
-
Strong oral and written communications skills, including having the confidence to use your expertise to provide feedback and constructive challenge to senior leaders.
-
Excellent problem-solving and interpersonal skills.
-
Ability to work remotely and independently and to collaborate with others.
-
Enjoy being the key point of contact and support in a small, remote team.
-
Ability to stay on top of your workload by using relevant software (including Microsoft Office and finance software such as Xero), keeping accurate and up-to-date records, and prioritising between competing tasks.
Please apply using Charity Job. Once you click apply you will be prompted to upload your CV and answer an application question in up to 5000 characters: What do you see as the main challenges facing PINF as a small but ambitious charity, and how will you use your experience to address them as Head of Operations & Governance?
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a wonderful charity to recruit for two Community Engagement Officers in order to help drive the expansion of the charity Community Giving Program.
As a Community Engagement Officer you will:
- Build networks to support and grow the charity’s fundraising initiatives. Lead outreach to engage new local community partners and oversee fundraising events such as bucket collections and charity stalls.
- Act as the primary point of contact for community organisations, developing rich stewardship journeys for donors to enhance engagement and retention.
- Assist in developing insights to refine our community fundraising strategy, ensuring compliance with data protection laws and maintaining accurate records.
- Be an ambassador for the charity, sharing the charity’s mission with internal and external audiences through public speaking and networking.
- Oversee and attend bucket collections and charity stalls at public and private events
- Plan and deliver engaging stewardship events for key audiences
We are looking for a professional fundraiser with experience in community fundraising or corporate partnerships. You should have a proven track record in securing and managing long-term partnerships, be a confident speaker, and enjoy networking. A full UK driving license is required, as well as the ability to travel across catchment area.
To be successful, you must have experience:
- Proven ability to meet fundraising income targets and effectively manage donor relationships.
- Strong communication skills, both written and verbal.
- A confident public speaker with excellent presentation skills.
- Experience managing a portfolio of community groups or securing long-term partnerships.
- Proficient in using databases (such as CRM systems) and Microsoft Office.
Desirable Skills:
- Event management experience.
- Experience leading teams of volunteers.
Salary: £29,291 - £34,963 per annum
Contract type:Full-time, permanent
Location- London, hybrid working 3 days in the office
Closing date: On rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Join the Experts in Social Media Moderation
At Social AF, we are proud to be one of the UK’s leading social media moderation agency for the third sector. Working with some of the biggest household names, we support regional, national, international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From delivering community management to supporting virtual fundraising events, we’ve helped our charity partners raise over £25 million through digital campaigns. As our reputation and client base continue to grow, we’re seeking an experienced and strategic Social Media Moderation Manager to lead this next phase of our journey.
Why This Role Is Exciting
You’ll play a vital role in a high-growth, purpose-driven agency that’s making a real difference. This is an opportunity to:
-
Lead the development and growth of our social media moderation service - and grow with us
-
Build and nurture long-term relationships with our charity partners
-
Grow and manage a talented team of moderators and team leaders
-
Shape how charities interact with supporters online
-
Contribute to the strategic direction of a respected and fast-growing agency
What We're Looking For
Essential Skills & Experience
-
3+ years of hands-on social media moderation experience (either directly for a charity or via moderation agency)
-
Proven experience in line managing and developing a high-performing team
-
Excellent written and verbal communication skills
-
Strong client relationship management abilities
-
Exceptional organisation and time management
-
High attention to detail and a proactive, self-starting approach
-
Flexible and adaptable under pressure
-
Strong team player with a collaborative mindset
Desirable
- Knowledge of social fundraising challenges and online supporter journeys
- Experience working within a digital agency or with multiple client accounts
- Understanding of community management metrics and reporting
How to Apply
Please read the job description in full before sending in your application. Apply by using the ‘Quick Apply’ function, please send:
-
Your CV
-
A short cover statement (max 300 words)
-
Responses to the following:
-
Please tell us about your experience of moderating charity social media accounts at scale. (Max 300 words).
-
Please tell us about your line management experience. (Max 300 words).
-
What excites you about joining Social AF? (Max 300 words)
-
Please note that we will only accept applications via the CharityJob website.
At Social AF, we are committed to building an inclusive team that reflects the diverse communities we serve. We welcome applications from candidates of all backgrounds, identities, and experiences—even if you’re not sure you meet every requirement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
EADDP/PROG/UK-R2
Position title:
Executive Assistant to the Deputy Director of Programmes
Reports to:
Deputy Director of Programmes
Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
Hours of Work:
Full-time, 35 hours per week
Salary guideline:
(Up to) £33,000.00 per annum (commensurate with experience)
Terms of Employment:
12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)
Application Process & Closing Date:
Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th May 2025.
Ensure the Vacancy Reference Code is added within the Subject line of the Application Email.
Approx. Interview & Role Commencement Date(s):
Interviews: ASAP – as and when we find a suitable applicant
Start: ASAP thereafter
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.
Job Summary:
The Executive Assistant to the Deputy Director of Programmes will provide high-level administrative support, ensuring the efficient operation of the office and supporting the Deputy Director in managing their workload. This role requires a proactive individual with excellent organisational, communication, and multitasking skills, capable of handling sensitive information with discretion and professionalism. The Executive Assistant will act as a key liaison between the Deputy Director, internal departments, and external stakeholders, contributing to the overall effectiveness and impact of the Programmes Department.
Key Responsibilities:
- Administrative Support:
- Manage the Deputy Director’s diary, schedule meetings, appointments, and travel arrangements.
- Prepare and organise meeting agendas, take minutes, and follow up on action items.
- Draft, edit, and proofread correspondence, reports, presentations, and other documents on behalf of the Deputy Director.
- Handle incoming communications (emails, calls, etc.) and respond or redirect as appropriate.
- Project Coordination:
- Assist in the coordination of projects and initiatives led by the Deputy Director, including tracking progress, deadlines, and deliverables.
- Conduct research and compile data to support project planning and decision-making.
- Coordinate with other departments to ensure seamless execution of cross-functional projects.
- Maintain and update project documentation and files.
- Liaison and Communication:
- Serve as the primary point of contact between the Deputy Director and internal/external stakeholders.
- Facilitate communication and collaboration between the Deputy Director and team members, ensuring information is accurately conveyed and deadlines are met.
- Represent the Deputy Director in meetings or events when necessary.
- Office Management:
- Organise and maintain the Deputy Director’s office, ensuring it is well-equipped and efficient.
- Manage office supplies, equipment, and budget as needed.
- Coordinate with IT and other support services to ensure the Deputy Director has the necessary tools and resources.
- Event and Meeting Coordination:
- Plan and organise departmental meetings, workshops, and events, including logistics, catering, and materials preparation.
- Assist in the preparation of presentations, speeches, and other materials for events or conferences.
- Ensure all event and meeting details are flawlessly executed.
- Confidentiality and Discretion:
- Handle sensitive information with the utmost confidentiality.
- Manage the Deputy Director’s files and records, ensuring secure storage and easy retrieval.
- Adhere to organisational policies regarding data protection and privacy.
- Personal Assistance:
- Provide occasional personal assistance to the Deputy Director as needed, including managing personal appointments or tasks.
- Assist with ad-hoc tasks and projects as required by the Deputy Director.
- Other:
- To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
- To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
- To undertake any reasonable responsibilities as required by Line Manager
- To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
- NB: This Job Description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.
Qualifications:
- Education: A bachelor’s degree in business administration, management, or a related field is preferred.
- Experience:
- Minimum of 2 years of experience in an executive assistant or senior administrative role.
- Experience in a non-profit or international development organisation is advantageous.
- Skills:
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to prioritise tasks and manage multiple responsibilities simultaneously.
- Discretion and ability to handle confidential information.
- Strong interpersonal skills and ability to work well with a diverse range of people.
- High level of professionalism and attention to detail.
Key Competencies:
- Proactivity: Ability to anticipate needs and take initiative without waiting for direction.
- Adaptability: Comfortable working in a fast-paced environment with changing priorities.
- Problem-Solving: Strong problem-solving skills, with the ability to identify solutions and implement them effectively.
- Team Collaboration: Able to work well independently and as part of a team, fostering positive working relationships.
Additional Requirements:
- Travel: Occasional travel may be required for meetings or events.
- Flexibility: Willingness to work outside of normal business hours when necessary:
- Ability to demonstrate current eligibility to work within the United Kingdom
- Must be able to either:
- Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
- Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
Deadline for applications is 4th May 2025 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found.
NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
Other Information:
Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.
Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’ve recently refreshed and invested in our fundraising team,creating four fantastic new roles that reflect our bold ambitions for the future. This is an incredible opportunity to join a passionate, purpose-driven charity at a pivotal time — bringing your ideas,energy,and experience to a team that’s all about collaboration, creativity, and making a real difference.
Trust Fundraising Officer
Annual Salary - £24,000-£28,500
Weekly Hours - 35 hours (full time)
Reporting To - Philanthropy Manager
Contract Type - Permanent
Work Location - Guildford (GU1 1TU) or Farnham (GU9 9QF) with flexible work options.
BENEFITS - Why Work With Us?
Generous Holiday Allowance – Enjoy 32 days off a year (including bank holidays), pro rata for part-time staff-with extra days for long service. Plus, we’ll give you your birthday off after your first year – because cake should be mandatory!
Real Work-Life Balance – We care deeply about your wellbeing and believe in supporting our teams as much as we do the children and families we serve.
Training That Grows With You – Plus, every team member gets a personal training budget and access to a holistic learning platform to support your development.
Perks That Make Life Easier – We’ll cover the cost of your DBS check, and you’ll get access to a NEST pension and Simply Health cash plan for everyday healthcare costs.
Room to Recharge – After 3 years, you’ll be eligible for a career break to refresh, reflect, or do something amazing.
Parking - No need to play musical chairs with parking spots – we've got free parking just for you!
ABOUT US
Challengers is a charity dedicated to transforming the lives of disabled children and young people through the power of play. We provide inclusive, fun, and safe spaces across the Southeast where children aged 2–18 can make friends, enjoy new experiences, and develop vital life skills. Our unique non-exclusion policy ensures that every child, regardless of the complexity of their needs, is welcomed and supported.
DUTIES & RESPONSIBILITIES
Join our passionate and driven Fundraising Team at Challengers and play a key role in securing vital funding to support our impactful projects for disabled children and young people.
We are looking for a proactive and skilled fundraiser to research and identify new funding opportunities from Trusts, Foundations, and grant-making bodies. You’ll craft and submit compelling funding proposals, while building and nurturing strong relationships with new and existing funders to maximise support for our mission.
This role offers the chance to represent Challengers at meetings, tours, and events, showcasing the power of our work and the importance of our values. You’ll also maintain detailed and accurate records, manage reporting requirements, and actively champion the Challengers Approach, grounded in the Social Model of Disability.
If you're a strong communicator with an eye for detail and a passion for making a difference, we’d love to hear from you!
You’ll Be Great If...
• Have a solid understanding of the role of grant-makers, the value of not-for-profits, and the challenges faced by disabled children and young people.
• Are a strong communicator with experience writing persuasively and engaging with a wide range of stakeholders.
• Bring a proactive, organised approach with excellent time management and research skills.
• Are confident presenting and representing an organisation in line with its values and ethos.
• Have experience using databases and Microsoft Office, with the ability to learn new systems quickly.
Confidence can sometimes hold us back from applying for a job- There is no such thing as the perfect candidate. Challengers is a place where everyone can grow. We follow equal opportunities so however you identify and whatever your background you bring with you, please apply if this is a role that would make you excited to come into work every day
Application closing date:11/05/2025
The client requests no contact from agencies or media sales.
To be successful in this role, you will be a motivated, flexible individual, who is passionate about working with young people around their sexual health. The postholder will conduct outreach, education, and training in several settings depending on the need of different young people. These could be educational settings, youth settings, community events, sports settings, clubs and pubs. You will target vulnerable young people, such as Looked after Children (LAC), those who are Not in Education, Employment, or Training (NEET), those who come from areas of high deprivation and high need, and those with other increased risk factors, as well as young people aged 13-15 who are not yet able to access online services.
As part of your frontline work, you will encourage young people to sign up for a C-card, and if aged over 16, register to Get It in order to order condoms and lube from the website. When appropriate, you will refer young people into appropriate local sexual health services for contraception, emergency contraception, pregnancy testing, STI screening and treatment.
Programme
METRO work closely with our partner Spectra to deliver sexual health services in the London Boroughs of Wandsworth, Richmond, Merton and Kingston. In these Boroughs, METRO deliver the Come Correct free condom scheme (C-card), the National Chlamydia Screening Programme (NCSP) as well as Get It, an online scheme which offers condoms, lube, Chlamydia and Gonorrhoea screens.
METRO also delivers training and education, aimed at both young people and professionals working with young people, as well as community outreach and engagement to reach young people directly- particularly those who are most vulnerable to sexual ill health.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Philanthropy
Hours: 4 days per week (30 hours)
Salary: £42,000 (per annum pro rata)
Location: Berkhamsted, Herts.
Contract: FTC (6 months)
We have an exciting opportunity for an experienced Head of Philanthropy on an initial 6 month fixed term contract basis, working for a high performing and well-respected Hospice in the South East.
As Head of Philanthropy at The Hospice of St Francis, you will be accountable for the planning and delivery of at least £1.5 million annually and stewarding legacy income. You will curate a new vision for philanthropy bringing in new donors, funding vehicles and new five and six figure gifts. Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.
You will cultivate relationships with a range of donors creating high quality donor experiences, from exclusive events to visits that showcase our work. A credible ambassador, you will invest time in listening to supporters and partners to build networks and enhance trust and confidence in donation.
We are seeking a proactive, results-driven leader with strong financial acumen. You will have a creative and entrepreneurial mindset, with experience exploring innovative fundraising models and a proven track record in securing six figure gifts from individuals, trusts and foundations. You will bring relevant experience in Philanthropy from the third/ charitable sector.
The Hospice of St Francis is a charity with a powerful history and has provided outstanding hospice care for over 45 years. Rated ‘Outstanding’ by the CQC The Hospice helps 2,000 local people and their families in Hertfordshire and Buckinghamshire, to live their lives well. Care is tailored to individual’s needs, supporting people managing or recovering from, serious illness. The Hospice works to deliver care at the Hospice, at Home, or in their Health and Wellbeing Centre. The work of the Hospice is vital – to the people they support, their families and to the community.
The Hospice works in collaboration with the NHS, other hospices and local councils to generate funding and to ensure it is easier for people to get the palliative and end of life care they need. Fundraising is crucial to the continuation of the services provided with c81% of monies coming in via gifts from the community.
This If this is the right challenge for you, we would love to hear from you.
For further information and a confidential call, please contact Joe Joyce and Natasha Parmar at Finegreen
Prisoners Abroad is a small but powerful organisation supporting people through some of the most isolating and traumatic experiences imaginable. Whether it’s someone surviving a prison sentence overseas, returning to the UK with nothing, or a family facing the distress of having a family member imprisoned abroad, your work here will have a direct and lasting impact.
A fantastic opportunity has opened up to lead and grow a well-established major donor programme. Working closely with our Head of Giving & Communications, you’ll manage and develop relationships with high-net-worth individuals, craft compelling cases for support, and deliver thoughtful stewardship that makes donors feel truly valued and connected. You’ll also have the chance to shape how we grow our pipeline, with support from a team that values creativity, emotional intelligence and collaboration, so plenty of opportunities to get creative and make your mark.
With experience of securing 4–5 figure gifts and a flair for building meaningful relationships, you’ll be a confident communicator with strong writing skills, and you’ll enjoy using insight to create personal donor journeys that inspire generosity.
To apply for this position, please read the job pack which provides lots of information about the charity, the role and how to apply (by sending in your CV and a supporting statement).
The deadline for applications is 10am Friday 9th May, however we will be reviewing applications as we receive them, so please apply when you are ready and you may be contacted about your application before the closing date. To ensure inclusivity, all applications received up to the closing date will be considered equally.
If you have any questions about the application or recruitment process, or want to schedule a call for more information, then get in touch and we'll happily arrange that.
To protect, support and advocate for the health, welfare and human rights of British citizens in prison aboard.
The client requests no contact from agencies or media sales.
Do you want to give young people a voice where it counts in the North West of England?
Do you want to create inclusive opportunities and support young people to develop youth voice skills, knowledge and confidence?
You will create inclusive opportunities and support young people to develop youth voice skills, knowledge and confidence. You will work across a number of projects promoting youth engagement and participation, championing youth voice, training young people, delivering and developing youth projects. You will work in both digital and face to face settings.
Our youth voice work gives young people the opportunities to make a difference individually, locally, regionally, nationally and internationally. We nurture youth work practice, create networks, broker partnerships and provide opportunities for young people and organisations to work together
Proudly supporting and developing Youth Work across the North West and beyond, our work helps keep young people at the forefront of decision making across the North West.
Benefits include:
- Support to become a JNC L3 Qualified Youth Worker if not already qualified and possible support to become Level 6 Professionally Qualified.
- Training and development
- Contributory Pension Scheme
- Employee Assistance Programme
- Free parking at the office
- 25 days Annual Leave plus an additional day off on your birthday
To improve the lives of young people in the North West of England by providing opportunities for them to engage and become active citizens.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London – 3 days per week (Hybrid)
Permanent
£27,500 p.a. pro rata
About us:
Pragya is a non-profit development organisation committed to poverty relief and social justice in south Asia and east Africa. Our programmes span agriculture and rural livelihoods; conservation and green energy; water, sanitation and health; education; empowerment of women and minorities; and disaster management We aim at transformational change at the grassroots, focusing on marginalised communities in Nepal, India, Bangladesh and Kenya. We envision marginalised communities living dignified lives free from poverty and injustice, fully enjoying the benefits of development in a manner harmonious with cultural heritage and the natural environment, through sustainable development for the poorest, most neglected communities in challenging environments.
The role:
This role offers the chance to work with a global NGO, providing valuable experience in tackling key global development challenges, along with hands-on involvement with project and partnership management systems, grant tracking processes, and an opportunity to contribute to the development of impactful programmes. It provides exposure to the operations of an International NGO, invested in community-led holistic solutions to some of the most pressing problems of our times. You would enhance your knowledge and experience of the charity sector funding landscape in the UK and internationally. You would significantly expand your practical knowledge of project delivery and monitoring in diverse areas of international development such as water and sanitation, prevention of violence against women, food security and nutrition, rural livelihoods, biodiversity conservation, and community disaster resilience. You would write about our projects for funding applications and project reports, blog posts, newsletters etc. You would have the chance to network with other NGOs and funders at events and international development conferences. You may have the opportunity to travel to south Asia or Africa for project evaluation or conferences / networking, subject to funding. As you gain experience, there may be scope for you to contribute to project design.
You will be working in a friendly, professional environment There may be opportunity to increase hours to full-time subject to funding.
Person specification:
You would research potential funding partners, write grant applications, and manage successful partnerships, including trusts, foundations, corporate groups, and statutory sources. Some charity-sector fundraising experience is desirable.. The ability to draft inspiring narratives for different audiences, as well as creating programme budgets using spreadsheets are crucial aspects to this role.. You would research and attend relevant events and identify other such opportunities to promote Pragya’s work, to network, and to learn about the latest research and trends in international development. You would contribute to Pragya’s social media posts, campaigns, and the charity’s administrative needs. A basic lf knowledge of video editing and media tools like Canva would be an advantage.
The UK branch of Pragya is a small team; the ideal candidate would be a self-starter, capable of managing their own work load. Those passionate about working in international development are encouraged to apply. We are looking for candidates who would anticipate being able to make at least a two-year commitment.
Key specifications:
Essential
· A degree qualification with at least 2:1 or equivalent
· Fluent English with excellent writing skills
· Strong verbal communication and ability to represent Pragya at public events
· Basic knowledge of on-line communication platforms and media tools
· Proactive approach, ability to manage own workload, happy to work alone
· Excellent organisational skills and strong attention to detail
· Competent in the use of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and good internet research skills
· Demonstrable interest in International Development
Desirable
· A degree in a relevant, essay-based discipline
· Fundraising experience from trusts / foundations / corporates
· Experience of using cloud-based donor management software (Salesforce, Oracle, CRM)
· Understanding of the issues Pragya works to address
· Prior travel to any of Pragya’s project-delivery countries
Only shortlisted candidates will be contacted.You must have the right to live and work in the United Kingdom. Pragya is not able to sponsor visa applications either to commence or to continue employment. As part of our commitment to safeguarding, this post may require that you be subject to criminal records disclosure. Appointment will include a six-month probationary period.
Pragya is an equal opportunities employer. Charity no. 1082476
The client requests no contact from agencies or media sales.
Contract: Full-time, fixed term contract (Up to 12 months)
Location: Hybrid working for 2 days per week at home
Salary: c.£27,000-£28,000 per annum dependant on experience
Closing date: 30 April 2025 *They will review applications and conduct interviews as they are received and therefore this post may be filled before the closing date if a suitable candidate is found. For this reason, early applications are advised.
Are you a creative and motivated marketing professional looking for an opportunity to make a real impact? Join Our client and help promote excellence in the veterinary profession.
The role:
As a Marketing Coordinator, you’ll play a key role in planning, developing, and delivering engaging marketing campaigns that drive awareness, engagement, and sales across their education, publications, and events.
Working closely with the Communications and Marketing Manager, you’ll:
- Create and publish compelling content across social media, email, website, and print.
- Develop integrated campaigns to drive registrations for courses and events, encourage membership sign-ups, and increase sales of publications.
- Work alongside internal teams to align marketing plans with business objectives.
- Analyse campaign performance and apply insights to improve future activity.
- Ensure all marketing outputs are aligned with their brand and best practices.
Skills and experience:
They are looking for someone with:
- Experience in a marketing role, ideally in a membership or education-driven environment.
- A creative mindset, with excellent copywriting and content creation skills.
- Strong digital marketing experience, including social media, email, and website content.
- Confidence in analysing campaign data and using insights to optimise results.
- Understanding of GDPR and PECR compliance.
Experience with CRM and CMS systems, event marketing, and the not-for-profit sector would be advantageous.
The person:
They’re looking for a self-motivated, enthusiastic, and creative individual with a passion for marketing. You’ll have excellent communication skills, a keen eye for detail, and the ability to adapt your writing style for different audiences and platforms.
You’ll thrive in a collaborative team environment, bringing fresh ideas, sharing insights, and working closely with colleagues to achieve shared goals. A flexible and proactive approach is essential, as is the ability to manage multiple projects and deadlines effectively.
Their members are at the heart of everything they do, so they’re looking for someone who is committed to a member-focused approach, ensuring their marketing activities deliver real impact for both them and the association. A genuine interest in not-for-profit organisations, the veterinary profession and companion animals would be a real advantage.
About the Organisation
They are is a leading professional membership organisation dedicated to supporting veterinary professionals in the UK and beyond. With a thriving community of over 10,000 members, including vets, veterinary nurses, and students, we are committed to advancing small animal veterinary practice through education, research, and professional development.
They offer:
- Holiday entitlement starting at 25 days per year, plus bank holidays, and increases by one day per year up to a maximum of 28 days. Additionally, employees receive one extra day for every five years of service.
- Support for hybrid working for their employees, meaning you can work at home for up to two days a week and they also have a comprehensive Flexible Working Policy.
- Generous employer pension contributions starting at 7% and increasing up to 10% with length of service.
- Ongoing training and development opportunities to support you in fulfilling your role.
- Bupa dental plan to help with dental care costs.
- Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave.
- Life assurance providing cover at three times your annual salary.
- A free legal helpline, offering access to specialist lawyers for advice on a range of legal matters.
- Health and wellbeing support, including a 24/7 Employee Assistance Programme, a network of mental health first aiders, enhanced company sick pay, access to private medical insurance after 12 months’ service, occupational health services, and annual flu vaccinations.
- Free onsite parking and a Cycle to Work scheme, offering a discounted purchase of a bicycle and accessories to support healthy, low-carbon commuting.
- Regular social activities and events for those who wish to get involved!
How to apply:
In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on their vacancy page.
By applying for this position, you consent to them holding the information in your CV for six months.
Their commitment to equality, diversity and inclusion (EDI) underpins their belief that they can make the Association stronger through the unique contributions they can all bring. They create inclusive teams aligned to their values and encourage applications from a diverse range of suitably qualified candidates.
Marketing Campaign Executive, Marketing & Content Executive, Digital Marketing & Events Coordinator, Integrated Marketing Executive, Engagement & Marketing Coordinator, Marketing and Communications Executive, Membership Marketing Coordinator, Education & Events Marketing Officer, Marketing & Engagement Officer, Outreach & Marketing Coordinator, etc.
REF-220 708
Join the Royal Air Forces Association as their Corporate Partnerships Manager
Drive strategic business development and make a real difference to the RAF community.
- Location: Leicester (Agile working available, with two days in the office and occasional weekend work for events)
- Hours: Full-time, 37.5 hours per week
- Salary: £33,820 - £35,600
Charity People is proud to partner with the Royal Air Forces Association, a leading welfare and wellbeing charity supporting over 85,000 RAF personnel, veterans, and their families each year. The Association ensures that no member of the RAF community faces adversity alone by delivering vital services and raising funds through corporate partnerships and events.
They are seeking a Corporate Partnerships Manager with a strong background in business development, commercial partnerships, and or corporate fundraising-someone confident in making the ask, pitching at a senior level, and building meaningful, mutually beneficial relationships.
About the Role
You will lead the development of new business opportunities and maximise existing partnerships to raise vital funds and awareness for the RAF Association's mission. Reporting to the Head of Corporate Partnerships and Events, you'll also work closely with the Events Manager to create compelling engagement and networking opportunities.
Key Responsibilities:
- Promote and grow the corporate and major giving programme to meet and exceed income targets.
- Identify, pitch, and secure new partnerships across a wide range of industries.
- Develop tailored sponsorship and fundraising propositions that align with corporate partner goals.
- Build and maintain high-value relationships with businesses and high-net-worth individuals.
- Collaborate cross-functionally to deliver compelling impact reports and ensure excellent partner stewardship.
- Represent the RAF Association at key events and act as a senior ambassador of the charity.
About You:
We welcome candidates from both the charity and commercial sectors, especially those with a strong business development, client relationship management, or B2B sales background. A background in or understanding of the RAF/military/Defence sector would be ideal.
- Demonstrated success in securing and managing corporate partnerships or commercial clients.
- A confident communicator with experience creating and delivering high-impact pitches and proposals.
- Strategic and driven, with a track record of meeting income or sales targets.
- Excellent networking skills and an ability to open doors and build rapport at all levels.
- Strong project management and organisational abilities.
- Passionate about supporting the RAF community and driving social impact.
A full UK driving licence and access to a vehicle are required.
Why Join the RAF Association?
- Generous Leave: 36 days (including bank holidays), birthday/wellbeing day, and option to buy extra leave.
- Agile Working: Flexible arrangements plus TOIL for extra hours.
- Financial Support: 5% matched pension, life insurance (4x salary), sick pay, and childcare vouchers.
- Health & Wellbeing: Eye tests, flu jabs, Medicash plan, and paid medical leave.
- Exclusive Perks: RAF Association membership, volunteering, discounts, and reservist leave.
If you're ready to bring your business acumen and relationship-building flair to a rewarding role, we'd love to hear from you.
Please send your CV to Priya at Charity People.
Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.
Interview dates: TBC
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experiences of candidates, irrespective of age, disability (including hidden disabilities), gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, or sexual orientation. We know that greater diversity leads to even greater results for the charities we work with.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Policy and Communications Manager
Job Description and Person Specification
Job title Policy and Communications Manager
Hours 28 hours per week (can be flexible on work pattern)
Salary £42,000 FTE Actual for this role £33,600 pro rata
Location Hybrid work between home and our Vauxhall office – please read more about our approach to hybrid working in the relevant section below. Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive
Reports to Director of Policy and External Affairs
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
The purpose of the Policy and Communications Manager role is to:
- Deliver against our National Voices’ policy and project work through a programme’s life cycle, from inception to delivery and evaluation, and within budget
- Manage our communications work to our members and external stakeholders to successfully communicate all relevant organisational output including policy, improvement, lived experience and insight work.
- Work with voluntary sector organisations and people with the greatest health and care needs to develop National Voices’ deliver our policy and communications positions in line with our strategy and members priorities.
The role will be a mix of policy and communications, with 75% of the role likely focused on policy.
Responsibilities
Management oversight
· Manage projects or programmes which are significant in terms of income, profile or risk, and which are often delivered in partnership with others.
· Identify possible future partnerships, follow-on work and funding opportunities that arise from our policy and external affairs work, including from stakeholder relationships, and proactively work to secure income
· Line-manage staff, in the first instance our Communications and Events Officer, to include appraisals, setting objectives, monitoring performance and supporting development.
· Support the policy and external affairs team to deliver against our priorities and projects, including deputising for the Director of Policy and External Affairs, working in sync with other team managers and holistically supporting junior staff members
Deliver against our policy priorities and projects
· Identify, monitor and evaluate policy issues to formulate new policy positions, taking responsibility and action for our position on specific policy areas. This may include developing policy briefings, position papers, consultation responses, blogs, reports, letters and other policy and public affairs documents that capture our policy positions.
· Lead on policy projects from inception to delivery and evaluation including keeping to a set budget where appropriate.
· Develop and collate qualitative and quantitative policy evidence, from analysing previous reports and external stakeholder guidance to developing and delivering against workshops, focus groups, round tables, engagement events and in-depth interviews.
· Work with voluntary sector organisations and people with the greatest health and care needs to understand their experiences, perspectives and ambition using methods laid out above but with a willingness to adapt and flex where needed.
· Connect with policy and comms stakeholders both within our membership and in the wider policy landscape, to spot and make connections among members and to deliver against our five-year strategy objectives
· Work with the wider team to consider how our we evaluate and monitor the success of our project work and our wider influencing wins
· Represent National Voices at external events and conferences where required
Deliver on our communications work
· Work with the Communications and Events officer to help them develop engaging content that conveys National Voices messages to members, external stakeholders, and media to maximise the reach and impact of the organisation’s policy messages and funded project work
· With the support of Communications and Events Officer support media relations activity by drafting media statements, liaising with journalists and other media activity as required
· Manage the sign-off of relevant comms materials including social media, member newsletter, blogs, articles and media statements
· Liaise with senior external stakeholders such as from the Department of Health and Social Care, including attending relevant briefings, and supporting larger joint press activity with other stakeholders when required.
· Oversee management of comms and events calendar, which will be proactively compiled by the Policy and Communications officer, especially where there are conflicts or competing needs
· Along with other managers provide a second review of reports we produce including ensuring adherence to brand guidelines
General
- Take a pro-active approach to including our members and people with lived experience in all areas of our work.
- Support the senior team in identifying potential new members and funding opportunities where possible, as well as costing and drafting bids or supporting others to do so.
- Follow processes set out to measure, monitor and communicate the impact of our work.
- Support good project, financial and data management.
- Contribute to the team’s planning activities and undertake other relevant duties as appropriate.
- Deputise for other members of the team when needed.
- Be prepared to take part in full day events, including providing planning and support
- Be prepared to take part in events outside of core hours, when sufficient notice has been given
Person Specification
Values, attitudes and behaviours
- Passionate about National Voices’ mission and work.
- Proactive, flexible and responsive
- Comfortable working in a team, as well as under own initiative
- Calm under pressure and able to work to tight deadlines while maintaining accuracy.
- Committed to reducing inequality and embracing diversity.
- Comfortable with a range of views and perspectives and keen to make connections and build relationships.
- Willing and confident to assert views, constructively challenge others and receive constructive feedback.
Skills and abilities
- Excellent communication skills, including written and oral, including stakeholder engagement
- Demonstrable experience in delivering against a policy influencing agenda
- Able to synthesise complex information and present it in simple and impactful ways.
- Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.
- Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of external stakeholders at all levels
- Experience in Identifying and developing funding opportunities, ideally including costing and drafting bids
- Ability to embed clear and reliable processes amongst a team of creative and busy people
- Strong IT skills including Microsoft Office programmes, CRM systems, online conference/meeting software and other programmes where required.
- Able to work well under pressure and to tight deadlines while maintaining attention to detail
- Previous line management experience is preferred
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
Equality and Inclusion
As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. So we strongly encourage people from a Black, Asian or Minority Ethnic background, and people who live with health conditions or disability to apply. Our offices are fully accessible and we are an LGBT+ friendly employer. Men are currently underrepresented in our team so we would welcome applications from men and non-binary people.
We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.
We have a range of benefits in place to ensure everyone can thrive, for example:
· We are a Disability Confident employer
· We offer enhanced parental and sickness leave
· We offer flexible working wherever possible
· We provide our employees with an annual wellbeing allowance
· And much more
Application guidance
Please submit a cover letter along with a CV to apply.
Applications should be addressed to our Director of Policy and External Affairs, Sharon Brennan, and submitted through CharityJob.
Please apply by Monday the 5th May 2025
We will let you know the outcome of your application by Friday 9th May 2025
Interviews will be held on 22nd May 2025 on Teams
Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application.
If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with Matthew Haslehurst Director of Finance and Operations
Please specify any access or other requirements of which we need to be aware for the online interview.
Purpose
The Marketing Assistant is a varied role, working primarily in our Supporter Relations team, but also supporting other areas of the Fundraising and Communications team.
The primary focus of this position is to provide an excellent customer experience for CBM supporters so that every interaction is carried out with excellence, integrity and efficiency. This will help to create and be part of a supporter experience that develops and maintains long-term relationships with dedicated individuals and churches across the UK. The Marketing Assistant will ensure supporters feel valued and engaged with CBMs work.
On a day-to-day basis the position holder will be engaging with supporters by phone, email and writing, in responding to a wide range of enquiries, and carrying out administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials.
The successful applicant requires strong written and verbal communication skills, as well as confidence to make outbound phone calls to build relationships, thank supporters, to share updates on our work, and ask for donations to build relationships, grow supporter engagement and maximise long-term income.
The position is part of a dedicated and enthusiastic Fundraising and Communications team, and part of this role is to provide additional administrative support to the wider team, specifically in areas such as 121 supporter communications to fundraisers doing events, churches, and legacy and in memoriam supporters.
Key Responsibilities
1. Inbound enquiries (40%)
Respond to the needs of CBM supporters and the public through the handling of inbound calls and emails in a prompt, professional, and courteous manner.
This includes:
a. Taking and processing donations over the telephone.
b. Handling requests, feedback and complaints in a respectful and timely manner, and offering solutions when appropriate.
c. Updating supporter records on the Customer Relationship Management system (currently Salesforce) and carrying out mail or email follow-up when required.
d. Responding to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.
e. Co-ordinating and responding to comments made on CBM’s social media platforms.
2. Outbound 121 communications (30%):
Carry out outbound calls to potential and existing supporters to inspire donations and explain over the telephone how support will transform lives, following set briefs and guidelines, but when applicable engaging supporters in conversation in a non-scripted approach. This includes:
a. Regular outbound calls and emails include thanking and stewardship communications, asking for support by Direct Debit, clarifying Gift Aid statuses, and discussing the possibility of supporting the charity in a Will.
b. Update the outcome of calls on supporter records on the CRM system.
c. Process donations made over the phone, carrying out mail or email follow-up when required, using existing materials and letter templates.
d. Refer follow up actions that are outside of the team’s remit to the relevant team or individual.
e. Contribute to the creation and development of guidelines for in- and out-bound telephone conversations.
3. Additional administrative duties (30%):
Perform a variety of other administrative tasks to support the wider fundraising team:
a. Data inputting, preparation and reports.
b. Updating and proofing fundraising materials.
c. Supporting speaker and church coordination when required.
d. Co-ordinating the stock and the distribution of supporter materials and fundraiser resources.
e. Mailing out church packs, thank you letters, and personalised communications, such as handwritten cards.
f. Liaise with colleagues and attend meetings to ensure up-to-date knowledge of CBM’s work.
g. Help develop a culture of enthusiasm and success, which reflects the ambitions of CBM.
The client requests no contact from agencies or media sales.