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For Us Too, Multiple Locations (Hybrid)
£30,000 (FTE) £16120 (pro rata)- £32,700 (FTE) £17680 (pro rata) per year
Posted 3 weeks ago Apply Now
Closing in 3 days
Weston Park Cancer Charity, S10, Sheffield (Hybrid)
£37,624 - £45,855 per year
Senior Fundraising Manager
Posted 1 week ago
Closing in 7 days
upReach, Multiple Locations (Hybrid)
£36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.
Posted 1 week ago
Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £24,000 per year
Supporter engagement, administrative activities associated with marketing campaigns, donations, fundraising events & requests for materials
Posted 1 week ago
Closing in 2 days
Ella's, London (On-site)
£29,572 - £33,336 per year
Posted 1 week ago Apply Now
Page 17 of 49
Chelsea, Greater London (Hybrid)
£33,200 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About the Role

We are looking for a highly organised and confident Supporter Care Administrator to ​provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team. 

You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.

Key Responsibilities

In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.

You will:

  • Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter. 
  • Respond to supporters with empathy and compassion, applying our tone and voice and brand values
  • Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
  • Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
  • Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
  • Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
  • Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.

About You

You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.

To be successful, you’ll need:

  • Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
  • Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
  • Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
  • Practical experience of databases or customer relationship management systems
  • Experience at problem solving with a solution focused approach
  • Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
  • Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
  • Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
  • Ability to contribute ideas, approaches and insights that enable innovation

What We Offer

  • A supportive and collaborative working environment.
  • Opportunities for professional development and career progression.
  • Competitive salary and pension

Department/Directorate Information

The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.​

This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.​

We encourage all applicants to access the job pack attached. 

Application resources
Posted by
The Institute of Cancer Research View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 09 September 2025
Closing date: 23 September 2025 at 00:00
Tags: Advice / Information, Cancer, Database Management, Research

The client requests no contact from agencies or media sales.