Executive administrative assistant jobs in Leeds
How's your job search on our site?
12-month fixed-term contract | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
- Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.
- Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.
- Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.
- Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.
- Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
- leading safe, high-quality services for people with complex needs;
- safeguarding, quality and operational risk management;
- contract and performance management;
- managing significant service budgets and improving financial performance;
- building effective relationships with commissioners, regulators and strategic partners;
- leading service improvement, mobilisation and organisational change;
- developing senior operational managers and addressing underperformance; and
- using performance, quality, workforce and financial information to provide assurance and drive improvement.
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision.
You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight.
This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Registered Charity 
101 - 500
Thank you!
The West Yorkshire Programme Manager will be responsible for the strategic and effective organisation of tutoring programmes delivered in primary, secondary and post-16 settings within West Yorkshire. You will be responsible for ensuring that our tuition programmes operate effectively and efficiently on a day-to-day basis. The West Yorkshire Programme Manager will lead a team and will share with schools, local authorities and multi-academic trusts the full range of Tutor Trust services, to further promote our work.
Job Responsibilities:
Strategic Partnerships & Stakeholder Engagement
- Act as the primary point of contact for senior leaders in schools, MATs, and the wider education sector across West Yorkshire.
- Secure and deliver presentations to school and college leaders to expand Tutor Trust’s network of partner institutions.
- Collaborate with the Strategic Operations Manager to develop and implement regional strategies for partnership growth.
- Promote Tutor Trust’s tuition services across the region and represent the organisation at stakeholder events.
Programme Leadership & Delivery
- Lead tuition delivery across primary, secondary, and post-16 settings in West Yorkshire.
- Line manage the West Yorkshire Programme Coordinator and Programme Administrator to ensure effective project execution.
- Support the Strategic Operations Manager in guiding and developing the Programme Coordinator team.
- Deputise for the Strategic Operations Manager when required.
Operational Oversight & Data Management
- Ensure accurate collection and reporting of impact data from tutors and partner institutions to support quality assurance, financial processes, and performance monitoring.
- Contribute to the development and tracking of tutoring targets and KPIs for internal and external reporting.
- Maintain accurate records on tuition progress using internal and external databases.
- Support internal communication systems to ensure timely and appropriate information sharing across teams and stakeholders.
- Manage the upload of Tuition Request Forms for West Yorkshire tuition assignments.
Safeguarding & Compliance
- Lead on monitoring and reporting all safeguarding concern processes, within your teams, ensuring all concerns are reported promptly to the Designated Safeguarding Lead or deputies, and helping to promote and foster a culture of vigilance and accountability across The Tutor Trust.
- Take lead responsibility for monitoring safeguarding processes within your teams.
Tutor Recruitment & Development
- Support the recruitment and onboarding of tutors in collaboration with the recruitment team.
- Contribute to the training and development of new tutors, ensuring alignment with organisational standards.
General Duties
- Assist with the planning and delivery of events for a range of stakeholders.
- Attend regular Partnership Operations team meetings led by the Programme Director.
- Undertake any other responsibilities commensurate with the role and grade.
Person Specification
Strong candidates for this role will demonstrate a solid track record of performance, possess excellent IT and English skills, exhibit strong interpersonal and diplomatic abilities, and show initiative in their approach.
Skills
Leadership & Management
- The ability to lead, build and maintain successful teams and develop professional relationships.
- Demonstrated success in achieving targets and managing responsibilities effectively.
- Strong business development skills to promote The Tutor Trust professionally.
Communication & Stakeholder Engagement
- Excellent written and verbal communication skills, with the ability to build rapport and engage effectively with internal and external stakeholders across all levels and sectors.
- Be able to write fluently, to think clearly and to grasp new concepts quickly.
Organisational & Time Management
- Proven experience in programme and project management.
- Strong organisational and time-management skills.
- The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard.
Technical Proficiency
- Strong proficiency in Microsoft 365 and general IT systems.
- Experience with CRM (Salesforce preferable) and other software platforms (preferred).
Sector Knowledge
- Knowledge of the education landscape in West Yorkshire (advantageous).
- Educated to degree level or equivalent relevant experience.
Attributes
- Committed to safeguarding children and young people, and willing to undergo DBS clearance.
- Alignment with the goals, ethos, and mission of the Tutor Trust.
- Empathy for disadvantaged and vulnerable learners.
- Enthusiastic and proactive in contributing to organisational growth and success.
- Demonstrates leadership through sound decision-making and effective prioritisation.
- Excellent time-management and attention to detail.
- Strong interpersonal skills and a collaborative working style.
- Willingness to work outside standard hours when required
Post Title: West Yorkshire Programme Manager
Responsible to: Strategic Operations Manager
Salary: £35,000 per annum
Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.
How to Apply
To apply, download an application form, an equality and diversity monitoring form and send your completed documents to the email provided on the website.
The client requests no contact from agencies or media sales.