Experienced Benefits Advisor Jobs in Home Based
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers Welfare Benefits Advisor
Salary: £28,600 per annum
Full-time: 5 days per week. Part time applicants will be considered.
Contract: 2 year contract
Location: London, United Kingdom
Organisation Overview:
Unpaid carers are the unsung heroes in our communities, supporting relatives, friends, and neighbours, often with limited or no support, to live the best lives they can.
The Carers Centre, Tower Hamlets is a small, committed organisation dedicated to supporting unpaid carers through a variety of specialist services, from social and therapeutic activities to emotional, mentoring, advocacy, and signposting support. We aim to enrich and empower unpaid carers’ lives, providing them with the support they so selflessly give to others. We are now recruiting to our team a new colleague to join our experienced Welfare Benefits Team.
Are you passionate about making a positive impact in the lives of unpaid carers? Do you have a strong background in benefits advise work and a desire to support those who selflessly care for others? We are seeking a dedicated and compassionate Carers Welfare Benefits Advisor to join our team in Tower Hamlets, London.
About Us:
We recognise the vital role that unpaid carers play in our community. Our mission is to provide unwavering support to these individuals who tirelessly care for someone living with a long-term health condition. We are committed to ensuring that unpaid carers receive the essential information and assistance they need to access the welfare benefits and services they deserve.
Position Overview:
As a Welfare Benefits Advisor for Unpaid Carers, you will be a pivotal advocate for individuals who provide care without financial compensation. Your role will involve providing personalised guidance on available benefits and entitlements, aiding in benefit applications, and offering emotional support to unpaid carers. By empowering them with crucial resources, you'll play a pivotal role in improving their well-being and quality of life.
Key Responsibilities:
- Conduct thorough assessments to determine unpaid carers' eligibility for benefits.
- Offer clear and empathetic explanations of available benefits and support services.
- Assist unpaid carers in navigating the application process with accuracy and efficiency.
- Maintain detailed and confidential records of client interactions.
- Co-deliver occassional workshops and information sessions to raise awareness about benefits and available assistance.
- With organisational support. stay updated on changes in benefits policies to provide accurate and up-to-date information.
Qualifications:
- Previous experience in benefits advisory, social work, or a related field is advantageous.
- Familiarity with benefits available to unpaid carers and their specific eligibility criteria.
- Exceptional communication skills, with an ability to convey information clearly and compassionately.
- Strong interpersonal skills and a patient, understanding attitude.
- Attentive to details and proficient in maintaining accurate records and documentation.
- Empathetic attitude and a dedicated commitment to supporting unpaid carers.
- Able to work both independently and collaboratively within a team.
- Proficient in relevant computer applications and software.
Benefits:
- Competitive salary and a comprehensive benefits package.
- Opportunities for continuous professional development and training.
- Inclusive and supportive work environment.
- The gratification of making a significant difference in the lives of unpaid carers.
Application Process:
To apply, please submit your updated CV accompanied by a cover letter that outlines your pertinent experience and motivation for applying for this role. The application deadline is 19/06/2024, we will be interviewing candidates on a rolling basis and reserve the right to close the advert early.
Join us in making a substantial difference in the lives of unpaid carers. Become part of our team and help us provide crucial support to those who give so much to others.
The Carers Centre, Tower Hamlets is committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
None.
The client requests no contact from agencies or media sales.
caba’s purpose
as an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances.
our vision is that everyone in the ICAEW community can fully participate in life.
your role at caba
to support the delivery of service by providing person centred expert advice, guidance and advocacy case management support, ensuring that people access appropriate support and caba provides impactful solutions to a variety of presenting issues for people in need to help them achieve long term sustainability and empower them to have greater control over their lives.
your key responsibilities:
advice and advocacy
· provide advice, advocacy, support and guidance to service users based around the specific needs presented and/or holistically identified for service users’ in the UK and overseas who are in hardship, living with long-term physical and mental health issues, have caring responsibilities and/or are potentially vulnerable and in distressing or crisis situations.
· take ownership of a full case workload, prioritising service users’ needs while engaging sensitively, research and propose an appropriate tailored course of action, confirming in writing so as to manage the service user expectations, and agree commitments, facilitating a positive service user journey.
· provide specialist advice and casework to service users with income maximisation, budgeting and challenging welfare benefit decisions, through detailed written submissions at mandatory reconsideration and appeal stages, including representation at first tier tribunal hearings and any other relevant hearings where appropriate.
· maintain safe working practices and ensure that home visits, safeguarding, GDPR and confidentiality procedures and policies are adhered to at all times.
· share insights with support service team and contribute to ongoing service development to ensure that the support meets the evolving needs of the service user.
grant making
· carrying out comprehensive reviews of applications for financial assistance on behalf of service users, writing accurate and impartial ‘reports’, preparing financial statements, making recommendations for donations and presenting to caba’s Support Fund members panel for approval or decline of financial assistance/donations/grants.
casework management
· work collaboratively with the support services team by providing advice with day to day cases relating to welfare benefits, as well as taking part in technical case reviews with peers in meeting caba’s quality assurance standards.
· support the service users with completing caba’s outcome and feedback survey to capture information to measure impact and improve services
· liaise with internal and external stakeholders to promote and share understanding of caba in house services, economic and social issues affecting our UK and overseas service users
· maintain up-to-date information and input accurate data into the CRM database regarding each service user case and case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
to be successful, you’ll have:
- extensive knowledge of welfare benefits, health and social care, economic/social issues of those living inside and outside the UK
- case management and processes (advice and advocacy led support)
- person centred working – working with the person at the centre of the support
- safeguarding (adults and children), confidentiality and data protection procedures
- proven knowledge of the charity sector, agencies, contractors and local authorities
- good working knowledge of social security legislation that may impact or affect service users
- working to agreed objectives and within caba’s policies, procedures and processes
- able to plan and manage own workload and meet deadlines
- ability to identify areas for improvement (team services, processes)
- ability to collate information and use it to produce accurate, detailed and objective reports
- excellent administration skills and database and CRM system experience at a reporting and process level
- excellent written and verbal communication skills including the ability write clearly and keep accurate records with great attention to detail
- excellent IT skills including the ability to use Word, Excel, Outlook, Dynamics and Microsoft Teams
- extensive experience in an advice and advocacy role providing specialist advice and casework to service users
- substantive experience of providing welfare benefits advice, including up to date knowledge of statutory frameworks (mandatory reconsideration and appeal stages) and the ability to identify implications of change in legislation to welfare benefits
- experience of dealing with a diverse group of people with complex support needs, living with a disability or long-term health condition acting with integrity and fairness while providing practical, long-term solutions
- experience of quality assurance processes.
why caba?
You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays.
We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. We have varied working patterns so we’re open to talking about any flexible working arrangements that could work for you.
Interested?
Take a look at the job description for further details. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form.
If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.
If you have any questions about the role, please contact Ola Opoosun, Head of Support Services for an informal discussion.
**Your appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check
Deadline for applications: 6th June 2024
Interview date: 13th June 2024
The client requests no contact from agencies or media sales.
Are you a Health and Safety Advisor looking to develop your experience in a complex and rewarding environment?
We are looking for an experienced Health and Safety Advisor to join the St Mungo’s Safety and Quality team who are committed to maintaining high levels of H&S standards and ensuring the organisation meets its legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for all stakeholders.
As a Health and Safety Advisor you will play a crucial role in ensuring the safety and wellbeing of staff, clients and all relevant stakeholders who are involved with St Mungo’s operations. Other responsibilities include:
- Developing and implementing health and safety policies and procedures.
- Provide expert advice and guidance to the wider organisation on health and safety matters, ensuring compliance with regulatory, legislative, and contractual requirements.
- Conduct thorough planned and reactive audits, investigations, and reviews against health and safety standards.
- Monitor incidents and accidents, providing recommendations for improvement and escalating concerns as necessary to senior management.
- Facilitate engagement with health and safety activities across the organisation through various channels such as briefings, presentations, and training.
Our Central Office is based in Tower Hill, London which will be your office location. We support a flexible approach to work with opportunities for agile working from home, or other St Mungo’s London or regional locations. Additionally, you will be required to travel to different sites across London and the Southwest to conduct audits and inspections.
About you
We are looking for a detail-oriented individual with excellent communication skills. If you experience of providing an effective health and safety advice service and can demonstrate the below, we encourage you to apply:
- A minimum qualification of a NEBOSH general certificate and a technical membership of IOSH.
- Strong commitment to health and safety standards, possess the ability to effectively engage and train others, and exhibit sound judgment in handling complex situations.
- Ability to develop and deliver health and safety training and e-learning.
Above all, we are looking for someone who is dedicated to supporting our mission of ensuring the safety and wellbeing of all stakeholders at St Mungo’s.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 10 June 2024
Interview and assessments on: 22 and 24 June 2024
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Welfare Adviser will provide high quality specialist welfare benefits and housing advice, information and guidance to our service users, referring them internally and externally for additional advocacy and support as required, following organisational policies and procedures, and ensuring fulfilment of regulatory compliance with our Advice Quality Standard (AQS) accreditation, meeting the standards of quality in the delivery of advice services as required. The post-holder will work closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as relevant, providing face-to-face advice, by telephone or other digital media.
Main accountabilities
- To provide LAH service users with high quality free specialist welfare benefits advice and guidance on income maximisation, that is accurate, effective, and tailored to their particular needs and circumstances.
- Manage an adequate caseload of enquiries from LAH service users in a condition of extreme financial need, including those who are homeless (or on the brink of homelessness).
- To contribute to the development of LAH Advice Programme, which aims to provide frontline, one-to-one advice and casework in key areas of need for the community, including welfare entitlements, housing, employment and immigration.
- Other accountabilities (Please refer to full job description document).
To apply please complete the application form attached to this post and the equal opportunities form and send it via email.
The client requests no contact from agencies or media sales.
Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your customer service experience with a sector-leading team? If the answer is yes then our Supporter Care team could be for you.
Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Supporter Care Team to help our supporters, who are the reason we can be there to protect children and prevent abuse. Join us as a Supporter Care Advisor and get more people involved in change that means everything.
To be successful in this role, you will need to have the following:
- Passionate about providing excellent customer service essential
- The ability to deal appropriately with sensitive and confidential material
- Enthusiastic about building a rapport with external and internal stakeholders
- Possess excellent written and oral communication skills
- Motivated by making a difference
- Able to champion the organisations vision to bring others on-board
- Great organisation and prioritising abilities
- Good IT skills
If you believe you tick all of the above and want to join us in the fight for every childhood please apply now.
This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.
Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.
Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.
A highly motivated and experienced person is required to prove welfare benefits advice to unpaid carers.
Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.
Location: Predominantly based in Kirkby but will be part of the team at Knowsley Carers Centre and will be expected to spend some time at other venues across Knowsley.
Job Purpose: To find and assist Carers and Young Carers Families in Knowsley by providing welfare benefits advice, accessible information through advice and support, drop-in sessions, home visiting and a variety of other methods highlighted by Carers in Knowsley.
Duties and Responsibilities
Welfare Benefits
1)Provide casework covering the full range of welfare benefits.
2)Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
3)Negotiate with third parties as appropriate.
4)Ensure income maximisation through the take up of appropriate benefits.
5)Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
6)Make home/outreach visits as necessary.
7)Provide advice and assistance to other staff across the whole range of issues.
8)Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
9)Ensure that all work conforms to the organisations systems and procedures.
10)Keep up to date with legislation.
11)Attend relevant internal and external meetings.
12)Use IT for statistical recording and record keeping
13)Maintain close liaison with relevant external organisations
Information and Support
1) Identify hidden Carers and provide them with high quality information, advice and support. This will include:
a)Answering enquiries about available services, and other organisations of interest to Carers
b)Sending Carers appropriate leaflets and application forms.
c)Referring Carers for carers’ assessment
d)Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing.
e)To signpost carers to relevant voluntary and statutory organisations.
2) Keep up-to-date with services, and organisations relevant to Carers.
3) To promote the work of the organisation by use of media, talks, presentations, displays etc.
4) Make links with relevant statutory and voluntary organisations.
Casework/Individual Support
1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.
2) Attend meetings, case conferences, complaints procedures etc. as necessary to support individual Carers.
3) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit.
4) Liaise with other advice/advocacy organisations to develop and maintain referral systems.
Administration and Monitoring
1) Produce statistics and other monitoring reports to the management
2) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms.
3) To enter information on to the database.
General Tasks
1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.
3) To produce articles for the Carers Centre newsletter and to distribute
to establishments around Knowsley.
4) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.
5) To undertake relevant training and staff development activities as required.
6) To undertake occasional evening/weekend work where necessary.
7) To undertake any other duties as reasonably requested by the Centre Manager.
8) All employees are expected to read and abide by the organisations policies and procedures.
Benefits of working for Knowsley Carers Centre:
22 days annual leave plus bank holidays per year (pro rata)
Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
6% Workplace Pension Scheme with The Pensions Trust
Knowsley Carers Centre aims to make a positive impact on the lives of any adult who lives in the Borough of Knowsley, who provides a caring role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Us
The Harbour Project has supported people seeking asylum and people with Refugee status for more than 20 years, giving us a huge depth of knowledge and insight to draw upon. We are the only organisation in Swindon and Wiltshire providing face-to-face support specifically for this community. By providing advice, support, activities, and friendship, our mission is to be a family for every individual who seeks asylum or is granted Refugee status in Swindon, and to help them rebuild their lives. We particularly welcome and encourage applications from those with Lived Experience of the UK asylum system.
Job Purpose
The Advice Centre at The Harbour Project is the heart of the charity. Seeing 30 to 40 people a day, our team of Advisors provide key help and support to Harbour Visitors (our beneficiaries), responding to a variety of questions and issues. For those seeking asylum, this includes: health-related matters, access to education, accessing asylum support, contacting immigration solicitors, Migrant Help, and the Home Office. For those with Refugee status, questions often revolve around: applying for mainstream benefits, accessing housing, and finding employment opportunities.
This is a new position, following restructuring of other roles within the team. The role gives an opportunity to assist some of the most vulnerable people in our society, providing important and necessary support to those who might otherwise be excluded.
Please find the Specific Responsibilities, Essential and Desirable Criteria listed on the Job Description.
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for a customer focused individual to join our team as a Supporter Care Advisor. You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at our National Cat Centre. In return you will receive a salary of up to £26,796 per annum plus excellent benefits.
This role is on a hybrid basis, meaning a mix of working from home and at Cats Protection's National Cat Centre in Chelwood Gate, East Sussex.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
Responsibilities of our Supporter Care Advisor:
As our Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters.
What we’re looking for in our Supporter Care Advisor:
- Experience working within a supporter relations or customer care environment
- A keen desire to provide excellent supporter/customer care
- Experience handling complex complaints and queries
- Hardworking team player but also able to work independently off own initiative
- Engaging and professional phone manner, excellent listening skills to build rapport and empathise
- Good organisational skills and attention to detail
What we can offer you:
- salary of up to £26,796 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 29th May 2024
Virtual interview date: w/c 10th June 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the iCope team. This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington.
Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager)
Contract: Full-time and permanent
Job description
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies (iCope). The programme aims to support Islington residents who are assessed within iCope and who require employment advice.
The EAs in iCope initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the iCope team and work alongside therapists to provide employment support to help iCope clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.
Overall aim
iCope (Talking Therapies) is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.
The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Method of working
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.
11. Receive regular supervision and training to meet individual, team and organisation’s needs.
12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection.
14. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organisation’s needs.
5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
Application Instructions
Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£36,307 + 6% pension contribution
35 hours per week
Working closely with our Housing and Welfare Benefits Manager you will supervise advisors and volunteers, ensuring asylum seekers, refugees and migrants receive high quality housing and benefit advice. You will manage your own caseload, support the team to develop and contribute to our campaign work.
For more information, please refer to the job pack. To apply, please submit your CV and answer the application questions on Charity Job.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
About us:
The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An OISC level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.
We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping.
Purpose of the role:
The purpose of the role is to assist some of the most vulnerable people in our society. The focus of the legal work is on non-legal aid funded matters, supporting people who otherwise have no access to legal advice and support. There will be particular focus on working with people who are facing a crisis, providing legal representation and support that will take them out of destitution.
This is a vacant position being filled as a replacement. The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who otherwise have no access to legal advice and support.
We will primarily consider applications with relevant legal experience. Qualifications needed are OISC level 2/3 or Solicitor with IAAS accreditation.
Relationships: This post will report to the Rough Sleeping Casework Manager
Contract duration: Fixed term until 31 March 2025
Hours of work: The role is primarily a full-time position, requiring 37.5 hours per week. However, for the right candidate, we may consider accommodating part-time working hours. Given the nature of RAMFEL’s work, there may be instances where the Supervisor will need to exceed the standard hours. In such cases, compensatory time off can be arranged with the line manager
Specific Responsibilities
Case management
- Manage own caseload, working to advance the best interests of the client
- Adhere to standards set out by OISC/SRA and AQS to deliver high-quality advice
- Provide representation and advice up to OISC level 2/3.
- Engage with the Line Manager to create and follow a training plan to ensure compliance with OISC CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
- Liaise directly with the UKVI and related governmental agencies
- Complete forms, letters and immigration applications
- Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
- Manage clients’ expectations by discussing deadlines, outcomes and timing
- Deliver legal advice outreach surgeries/drop in as and when required
- Progress cases in a timely manner in line with regulatory requirements.
- Implement organisational priorities into day-to-day casework.
Person Specification
Education/qualifications
- Ideally candidates must be Solicitors with IAAS Level 2 with at least 1-year immigration experience or OISC level 2/3 qualified
- If OISC level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months. (Training is provided and study leave is accommodated.) Upon obtaining a higher level of accreditation, the candidate’s salary will increase in line with RAMFEL pay scales.
- IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at level 1 within 6 months. (Training is provided and study leave is accommodated) Upon obtaining a higher level of accreditation, the candidate’s salary will increase in line with RAMFEL pay scales.
Experience/knowledge
- Experience in providing high-quality advice and representation to clients
- A good understanding of law and policy as it relates to immigration and asylum
- Experience in professional, independent, and impartial service delivery to the public
- Experience in maintaining a caseload of cases in line with OISC requirements in relation to the conduct of cases, file management and supervision
- Knowledge of and empathy with the backgrounds and experiences of asylum seekers, rough sleepers and vulnerable migrants
- Experience in using client databases
- Experience working with interpreters supporting clients with complex matters
Application process
We will only be shortlisting candidates who have submitted a CV and a cover letter explaining why they are applying for the role.
The interview consists of an interview, followed by a written exercise (45 min).
Interviews will take place during the week beginning 3rd June 2024.
The client requests no contact from agencies or media sales.
Walking With The Wounded supports those who have served in the Armed Forces and their families. We specialise in developing pathways into employment with organisations who recognise and value the unique skills and qualities of our ex-service personnel.
For this role, your caseload will be received from the NHS.
It is recognised that secure and appropriate employment is a key factor for improved mental health, therefore, you will form part of that individual’s wider support team in providing the specialist employment support element. You will be expected to work closely with referring partners, meeting regularly to feedback on the progress with individual service users. You will also need to work with local organisations; developing a bank of employers who are willing to explore supporting your clients, securing work placement opportunities, identifying any necessary training, sourcing competitive roles and, where this is successful, providing in-work support to both employer and employee to ensure a smooth transition.
In return, we will provide you with the opportunity to demonstrate and develop your skills in a supportive, inclusive environment. Training will be provided, and we encourage our staff to develop their own personal and professional skills.
If you are an employment advisor with an understanding of working with more complex clients, we would like to hear from you. We are also open to applications from those who are newer to IPS. You should fully appreciate the patience, resilience and self-motivation that are required to support a dispersed and diverse caseload of complex individuals. The successful candidate will have the ability to work independently, particularly in managing time and caseload, whilst recognising that they are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. Experience of working with veterans would be beneficial although not essential, and knowledge and experience of the Individual Placement and Support (IPS) method of working would be welcomed.
In this role no two days are the same and every day will bring new challenges whilst you empower ex-service personnel to regain their independence, thrive and contribute to our communities.
To assist with planning, interviews will be held in Halifax on 11th June 2024.
Walking With The Wounded deliver employment, mental health & care coordination programmes in collaboration with the NHS.
The client requests no contact from agencies or media sales.
Location: Hybrid working between the Aldgate, London office and home.
Salary: £22,800 - £24,000 pro rata for 21 hours per week. The FTE salary is £38,000 - £40,000 per annum.
Contract: Fixed term until 31 December 2024 and part time (21 hours per week).
At Asthma + Lung UK, we believe that our people are our greatest asset. We are dedicated to fostering a positive and inclusive work environment where every team member can thrive. We are seeking a dedicated and proactive People Advisor to join our HR team and help us make a difference!
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
As a People Advisor, you will play a crucial role in supporting our employees and managers across a range of HR functions. Your main responsibilities will include providing expert advice on HR policies, managing employee relations, managing the recruitment lifecycle and ensuring compliance with employment laws. You will have the opportunity to work on exciting people projects.
You will have excellent customer service skills, excellent IT skills and experience working at an advisory level with HR. You will be organised, a good communicator and a team player.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Location: Camden “Hybrid working”
Salary: Salary Band 2.2 (Indirect)
£26,521.88 - £28,643.63 per annum
£15,913.13- £17,186.18 Pro- rata to 22.5 hours per week.
(Please note, successful candidates are usually appointed at the bottom of the relevant band)
Hours: 22.5hrs per week
Contract: Fixed term until March 2025
Closing Date: 3rd June 2024 at 12 noon
Virtual Interview Date: To be confirmed
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Immigration Advisor at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace’s Immigration service provides high quality immigration advice to survivors of domestic abuse who have insecure immigration status. The Immigration Service is a pan London provision working with women with insecure immigration status who have been affected by VAWG including sexually exploited and trafficked women.
About the Role
We are seeking a qualified and experienced OISC level 2/3 immigration advisor/solicitor to join our pan-London Immigration service in Camden.
As part of a team of legally trained advisors, you will be responsible for assisting women affected by domestic or sexual abuse with uncertain immigration status. Your role involves managing complex cases and collaborating closely with the team to provide comprehensive support to women as they rebuild their lives.
About You
You will have substantive experience in providing immigration advice and conducting casework, with the relevant Level 2/3 OISC qualification or equivalent (qualified solicitor) Please note only candidates with the relevant OISC qualification (or equivalent) and legal experience will be considered.
We seek someone who is with strong caseworker skills, with a commitment to keep survivors at the centre of service delivery whilst also delivering on service targets. You will have a passion for ending violence against women and girls as well as a thorough understanding of immigration law and an understanding of the barrier’s women with insecure immigration status face in accessing legal advice and support.
If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Hours: 37 hours
Location:The post holder will work primarily from Whitehawk and/ Hollingdean Food banks, as well as CABH offices in Hove.
Contract: Fixed term until September 2025 with possibility of extension
Application deadline: 5th June 2024 at 9am
Expected interview date: 12th June 2024
Job outline:
Citizens Advice Brighton & Hove is seeking a dedicated adviser to establish and deliver our outreach project with Trussell Trust Partners Whitehawk and Hollingdean food banks. The postholder will be primarily based within the two food banks providing drop in services and one-to-one one-to-one appointments for advice on income maximisation. They will need to deliver services in line with funder requirements, maintain our high quality of advice and make sure clients get the best advice and outcomes available.
We are looking for an experienced benefits adviser with a commitment to tackling food poverty. The ideal candidate will also be trained to deliver full debt casework to FCA standards. We will provide training to fully equip the adviser to deliver high quality advice and casework, as well as an ongoing focus on continual professional development.
For more details about this rewarding opportunity and how to apply, please read the full job information pack, application form and guidance notes on our website via the apply button.
Appointment to this role will be subject to successful references and a basic DBS check.