Family engagement project manager jobs in Islington, greater london

About the role

This is an exciting opportunity to shape and lead a national service that improves the lives of children and young people living with arthritis, with a strong focus on innovation, inclusion, and amplifying youth voice. The role offers the chance to build strategic partnerships across healthcare and communities, influence service design at key life stages, and drive meaningful change that reduces health inequalities. Working within a collaborative, values-led organisation, you’ll have real scope to grow and evolve our support service.

Key responsibilities include leading the delivery and continuous development of high-quality, safe, and inclusive services across England and Scotland as part of a UK service, managing and coaching staff and volunteers, and driving increased access and impact through strong planning and partnership working.

You will oversee safeguarding, budgets, data and performance frameworks, while embedding systems and processes that strengthen insight and delivery. The role also involves working closely with NHS and third-sector partners, supporting youth engagement and leadership, and ensuring services are shaped by young people and families.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience leading staff and volunteers to deliver inclusive, safe and impactful services for young people and families.
• Track record of developing and evolving services to increase access and impact, including managing change with stakeholders.
• Experience building effective partnerships across health, community and voluntary sectors.
• Experience using service data collection and databases to drive performance, impact, and continuous improvement.
• Understanding of disability and long-term health conditions, with a strong commitment to equity and inclusion.
• Knowledge of children and young people’s rights, and experience ensuring participant and stakeholder voice shapes service development.
• Strong planning and project management skills, with the ability to prioritise and deliver multiple workstreams.
• Confident influencer, able to identify opportunities, build partnerships and drive improvement.

As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.

As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

The role

The Partnership Managers (South) will be responsible for leading and nurturing TLC’s regional and local partnerships, acting as the organisation’s primary regional partnership lead and representative across their geography. 

The role focuses on partnership effectiveness, system intelligence and opportunity, ensuring TLC is well positioned within local systems, collaborations and funding environments. Partnership Managers play a critical role in supporting growth and deepening the impact of TLC’s service provision in local communities. The role will involve translating regional insight into organisational learning, working closely with the Development team to shape visibility, influencing and policy priorities

About you

You are a confident, values led relationship builder who enjoys working across complex systems and local places. You bring experience of partnership working or stakeholder engagement and are comfortable building trust, influence and credibility.

You listen well, make sense of what you hear, and can spot opportunities, risks and patterns that help shape organisational learning and impact. You’re organised, collaborative and motivated by work that creates meaningful change for people and communities.

Above all, you are aligned with TLC’s values and believe in the power of strong, ethical partnerships to support positive outcomes.

We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

TLC: Talk, Listen, Change is a leading relationships charity, supporting individuals, couples and families through crisis, trauma and abuse, and helping them build safer, healthier relationships across the UK.

Partnerships are central to how we work. We aim to be a trusted partner and generous collaborator, bringing our Safe, Authentic and Person‑Centred values to life through thoughtful, ethical and consistent relationships. We invest in partnership for the long term, share learning openly and use our voice to support the sector and grow the impact of our work.

This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

The National Gallery is looking for a Technical Project Lead to drive the delivery of two transformative, multi‑million‑pound projects: a state of the art Research Centre and a landmark new wing.

You will lead the technical oversight of complex MEP building services for a new Research Centre and a major new public wing, ensuring high-quality, sustainable, and compliant design delivery within a historic, publicly accessible environment.

For more details and to apply please go directly to The National Gallery website.

About us

The Lucy Faithfull Foundation is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

About the role and you

This is a strategic and hands-on role in our fast-paced, collaborative communications and advocacy team. You’ll lead the charity’s digital presence, overseeing our websites, paid media, and digital projects, to ensure they drive reach, engagement, and measurable impact.

You’ll manage relationships with external developers and agencies, lead on the digital strategy and performance, and support colleagues across the organisation to improve our digital presence.

This role is central to delivering our mission to prevent child sexual abuse.

You’ll be energetic, proactive and innovative, with a strong track record in managing websites and be confident in gathering and using data and analytics to evaluate and improve performance.

You’ll also be comfortable working across multiple projects and with a range of stakeholders - from internal teams to external agencies.

Here are some of the skills and experience we’re looking for:

• Experience managing websites.

• Strong understanding of SEO, UX and accessibility principles.

• Confident using analytics platforms to report performance and influence decisions.

• Excellent project management and communication skills.

• Comfortable working on sensitive topics.

• Experience in content design and optimising user journeys.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline - please download the job pack for more information.

An application form and equal opportunities form are included in the job pack. We look forward to receiving your completed documents by 8th July 2026 at 9:00am. Please download the job pack for more information on how to apply.

Please avoid using AI-generated responses as these will automatically be discarded – we want to hear from the real you. Please note that only applications with all sections completed will be reviewed during shortlisting.

Stage 1 interviews are being held on 27th and 28th July 2026 via Microsoft Teams and Stage 2 interviews being held on 12th August 2026 in person.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#website #digtial #manager #engagement #reach #impact # paidmedia #digitalprojects #projects

Are you passionate about improving support for families affected by substance misuse? This could be the perfect role for you!

The Family Support Worker is an exciting position within a growing, dynamic team where you can make a real difference to the lives of unpaid carers in Lambeth.

Following a highly successful launch to address a gap in support for young and adult carers looking after someone with substance misuse issues, this vital project has now been running for more than two years. As we enter the next established phase of the service, we are looking for a new Family Support Worker to bring their expertise, enthusiasm, and fresh ideas to help us continue expanding our impact.

The Role

Working across both our Young Carers and Adult Carers Services, you will provide holistic support to families affected by substance misuse through whole-family assessments and reviews. You will ensure that adult and young carers, as well as their wider families, have access to a range of emotional and practical support tailored to their specific needs.

What we are looking for:

• Sector Knowledge: An understanding of working within the substance misuse field and the associated health and social issues.

• Experience: Preferably, experience working with both adults and children/young people.

• Qualifications: A professional qualification in health & social care, youth or community work, and/or direct experience delivering family-focused interventions.

If you are looking for a fast-paced, rewarding role that makes a lasting difference to carers' lives, we would love to hear from you.

About Us

Carers’ Hub plays a vital role in Lambeth, supporting the borough's many unpaid carers. Carers often dedicate themselves to their roles at a heavy toll to their own wellbeing, frequently making sacrifices that impact their finances, education, and daily lives. We seek to limit these challenges through four core workstreams:

• Raising awareness of carers and their invaluable contributions.

• Influencing local policy through active community engagement.

• Improving carer wellbeing through direct interventions.

• Connecting carers to one another, as well as to external support and training opportunities.

Key Information

• Closing Date: 9am, Friday 10 July 2026

• Interviews: Wednesday 15 July

Hours: 28 hrs per week. Permanent
Salary: £43,500 pro rata (£34,800 actual)
Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility.
 
We are seeking an ambitious and relationship-driven Philanthropy Manager to play a key role in growing our major donor and philanthropic income. Building on a strong foundation that currently generates over £150,000 annually through our donor-giving circles and major gifts programme, you will develop and manage relationships with high-value supporters, philanthropists, and high-net-worth individuals.
 
Working closely with senior leadership and key stakeholders, you will identify, cultivate, solicit, and steward major donors, creating meaningful engagement opportunities and delivering exceptional supporter experiences. Through strategic relationship management, compelling impact reporting, and proactive pipeline development, you will secure significant philanthropic income and help drive the charity’s future growth and impact.

This is an exciting opportunity for an experienced fundraiser with a proven track record in major donor fundraising, strong relationship-building skills, and the ability to balance strategic planning with hands-on delivery to achieve ambitious income targets.
 
About Missing People
 
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.
 
About You
 
You will be a forward-looking and collaborative Philanthropy Manager. You will have a vital role in growing philanthropy at Missing People, helping to connect committed supporters with work that can change lives and bring hope to people affected by disappearance.
 
You will help shape the next stage of our philanthropy programme, building trusted relationships with philanthropists and supporters who want to make a tangible difference. Your work will directly support our ability to reach more missing people, families and loved ones at moments of crisis, while helping us build the sustainable income needed to deliver our long-term strategy. A key part of your role will be helping donors see and understand the difference their support makes, translating our impact into compelling, personalised communications and stewardship that inspire long-term commitment.
 
You will need to have:

• Experience in developing and monitoring the implementation of fundraising strategies, budgets and operational plans;
• Experience of working with high-net-worth individuals and securing five and six-figure gifts;
• Significant experience within a philanthropy / major donor fundraising role, with a proven track record of developing relationships and exceeding fundraising targets;
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues;
• Ability to manage high profile people, acting with a high level of professionalism at all times;
• Outstanding communication skills, both verbal and written, with an ability to relate with a diverse group of individuals (e.g. executives, high net worth individuals and community leaders);
• Right to work in the UK.

 
What you will get in return
 
Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.
 
Find out more and apply
 
If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification and a letter to applicants from the line manager.
 
To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.
 
Closing date: 12 July 2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.
 
Interviews: 20 July 2026
 
You may have experience of the following: Major Gifts Manager, Donor Relations Manager, Fundraising Manager, Relationship Manager - Philanthropy, , Development Manager, Philanthropic Partnerships Manager, Senior Fundraiser, Major Donor Manager, Major Donor Coordinator, Donor Development Manager
 
REF-229 445

This is a hands-on role that moves between two registers: structured qualitative research with proper analytical underpinning, and fast-turnaround reactive policy work. You will need to be genuinely comfortable in both able to run a multi-month thematic publication and turn around a tight briefing or consultation response within 48-72 hours when a policy window opens.

The role will lead The Difference's qualitative research and insight function, including research workstreams tied to the Difference Schools Partnership's annual thematic priorities, and our Harmful and Abusive Behaviours (HaB) workstream convening a sector council to build a shared framework for how schools understand and respond to peer-on-peer harm. You will produce briefings, evidence submissions and publications, manage external research partners, and work with the CEO, Head of Policy and Communications team to launch research with real impact. The role reports to the Head of Policy and works closely with colleagues across Strategy, Research and Programmes.

Key Responsibilities

• Lead The Difference's qualitative research and insight function, running research workstreams tied to annual DSP thematic priorities and emerging strands on MAT inclusion and LA working
• Design and deliver qualitative research with schools, MATs and local authorities interviews, focus groups, school visits and thematic analysis  translating findings into evidence and policy recommendations
• Lead the Harmful and Abusive Behaviours research workstream, convening a sector council, producing briefing material and managing the route from convening to publication
• Produce timely, citable evidence for policy influence  including drafting briefings, consultation responses and evidence submissions on fast turnaround
• Project manage publication cycles from scoping through to launch, working with coalition and media partners to maximise reach and tracking policy traction post-launch
• Brief, manage and integrate the outputs of external research partners where commissioned (e.g. FFT Datalab, Pro Bono Economics)
• Capture and develop case studies from DSP schools and the wider Difference network

About The Difference

• Every day, the equivalent of 5,500 children are suspended from England's schools, doubling their likelihood of being NEET by 24. The Difference is a young education charity founded to change this story through whole school inclusion. We train school leaders, carry out our own research, and turn frontline insights into policy recommendations lobbying Ofsted and the Department for Education to improve funding and support for inclusion. Our vision is to see lost learning falling nationally by 2030.

About You

Essential

• Dual capability across reactive and structured research : comfortable producing tight briefings on a 48–72 hour turnaround and running multi-month qualitative publications
• Experience in education research, policy research or applied social research, with examples of published, commissioned or internally-influential work
• Strong qualitative research skills : interview and focus group design, thematic coding, framework development, synthesis across multiple sources
• Persuasive writing for mixed audiences : able to write clearly and concisely for policymakers, school leaders, the press and the sector, and comfortable ghost-writing for senior colleagues
• Project management discipline : able to run multiple workstreams in parallel, manage your own deadlines, and keep colleagues and external partners on track
• Comfortable working at pace in a fast-moving environment where priorities shift as policy windows open and close : self-directed, flexible and able to make good judgement calls under pressure
• Shared values with The Difference and personal commitment to improving life outcomes for young people

Desired

• Strong working understanding of UK education policy, particularly around inclusion, exclusion, SEND, accountability and school improvement
• Confident data literacy and basic quantitative analysis : comfortable interrogating population-level datasets and translating findings into accessible policy language
• Understanding of why language matters when writing about behaviour, exclusion and vulnerability, and the ability to frame behaviour as a signal of unmet need consistently across all work
• Lived experience or insight into the school experiences of marginalised young people
• Experience of working in or with schools, multi-academy trusts or local authorities
• Existing relationships in education research, policy or sector organisations

Please see the attached Job Description for full role details and person specification.

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector. As part of our commitment to fairer recruitment, all applications will be assessed with names and protected characteristics redacted.

Manager - Young Lives & Families
Pay: £37,650 - £41,250 per annum
Hours: Full-time. 35 hours a week
Work Pattern: Monday to Friday, 9am to 5pm 
Contract Period: Permanent
Location: Action on Disability Centre for Independent Living, Mo Mowlam House, Clem Attlee Court, London SW6 7BF

About Action on Disability

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). Guided by the Social Model of Disability, we work to remove barriers and promote equality, inclusion and choice for all Disabled people.

AoD is a medium-sized charity with a Board of Trustees, 27 staff, and a strong pool of casual staff and volunteers. Many of whom have lived experience of disability. We are proud that 100% of our Board and 54% of our staff identify as Disabled.

We deliver four key services: Young Lives & Families, Employment, Welfare Benefits, and Independent Living.

Purpose of the Role

The Manager for Young Lives & Families and Independent Living Advice & Support provides operational leadership and coordination across both departments.

The postholder supervises project leads, ensures effective, person-centred service delivery, and maintains quality, compliance and accountability in line with AoD’s values and the Social Model of Disability.

Working closely with the Chief Operating Officer, the Manager supports planning, performance monitoring, budgeting and partnership development to ensure services for Disabled children, young people, adults and families are delivered to a high standard and meet contractual outcomes.

Main Responsibilities

1. Provide clear, supportive day-to-day leadership across both departments, ensuring that services meet organisational and contractual requirements.

2. Supervise and support the project leads for Youth, Supported Internships (H&F and K&C), Welfare Benefits Advice and Direct Payments Support.

3. Coordinate delivery to ensure that all activities are inclusive, accessible and informed by the Social Model of Disability.

4. Oversee compliance with statutory, contractual and safeguarding requirements, maintaining accurate monitoring and quality-assurance systems.

5. Manage departmental budgets within agreed limits and contribute to forecasting, reporting and value-for-money reviews.

6. Prepare and submit funding applications and tender bids, in conjunction with the Chief Operating Officer, ensuring proposals are evidence-based and aligned with AoD’s strategic priorities.

7. Lead regular team meetings, supervision and appraisals; set clear objectives and support staff development.

8. Build and maintain effective partnerships with local authorities, schools, colleges, employers and community organisations to strengthen outcomes.

9. Support project leads with data collection, outcome reporting and evaluation (including use of Salesforce or other systems).

10.  Promote co-production and participation by Disabled people in service design, delivery and review.

11.  Contribute to planning and service improvement initiatives, identifying opportunities to enhance delivery and efficiency.

12.  Represent AoD positively at external meetings, networks and events, promoting our vision, values and expertise.

13.  Work collaboratively with other AoD departments to encourage cross-organisational learning and shared practice.

General Responsibilities

• Work in line with AoD’s aims, values and the Social Model of Disability.
• Follow AoD’s policies on Equality, Safeguarding, Health & Safety, Confidentiality and Data Protection.
• Actively contribute to team meetings, supervision and training.
• Promote AoD’s services and values to partners, employers and the wider community.
• Be flexible and willing to carry out other tasks that support the smooth running of the service.

Organisational responsibilities

All staff share responsibility for upholding AoD’s values and ensuring that our work reflects the principles of the Social Model of Disability. In this role you will:

• Work in line with AoD’s aims, values and strategic priorities, promoting equality, inclusion and co-production in all aspects of your work.
• Follow AoD’s policies and procedures, including those covering Equality, Safeguarding, Health & Safety, Data Protection and Confidentiality.
• Promote and represent AoD positively to partners, employers, funders and members of the public.
• Contribute to organisational development, suggesting improvements and sharing ideas to strengthen our services.
• Participate fully in supervision, training, team and organisational meetings, and support colleagues to achieve shared goals.
• Maintain accurate records and monitoring data, contributing to reports for funders, commissioners and internal use.
• Work flexibly across projects and departments when needed, supporting colleagues and adapting to new priorities.
• Ensure safe and responsible working practices in all aspects of your role, including the wellbeing of yourself and others.
• Uphold AoD’s commitment to being a DPO led by and for Disabled people.

In return we offer

• 25 days annual leave (pro rata), rising to 30 days after 5 years’ service
• Life Assurance (1x salary if enrolled in the auto-enrolment pension)
• Company sick pay (2 weeks after 6 months’ service; 1 month after 12 months)
• 2 weeks Disability Leave pay
• Employee Assistance Programme

Additional Information

• Some evening or weekend work may occasionally be required.
• An enhanced DBS check will be required.
• Travel across Greater London will be required; travel expenses reimbursed according to policy.
• Managers are expected to work on-site at AoD for at least four days per week (full-time equivalent).

Closing Date: 24th July
Interview Dates: 4-6th August
N.B. We reserve the right to interview and close the deadline early should a suitable applicant apply

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

We particularly welcome applications from Disabled people, as they are currently under-represented in leadership roles across the wider voluntary and community sector. As a Disabled People’s Organisation, we believe lived experience brings valuable insight and leadership to this role. We will provide reasonable adjustments at all stages of recruitment and employment.

No agencies please.

Location: London, UK (hybrid working – from Albert House, Old Street)

Team: Resource Mobilisation

Contract: Permanent 

Salary range:  £37,590 - £39,402 per annum

Closing date: 10 July 2026 (midnight UK time)

ABOUT THE ROLE

Start Network has an exciting opportunity for a Partnerships Engagement Officer to join our growing Resource Mobilisation team. The role supports donor engagement and income growth, working with trusts, foundations and corporate funders to build strong, long term relationships through high quality stewardship, communications and engagement.

You will support the management of existing and new donor relationships, contribute to proposals and reporting, research and cultivate new funding opportunities, and work closely with colleagues across the organisation to deliver clear and compelling donor communications. The role also leads on the coordination of Start Network’s annual donor visit, taking the full range of our donors to a priority Start Network country of operation to see our work in action.

WHAT IS START NETWORK?

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.

Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.

OUR VALUES

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.

OUR OFFER TO YOU

• Being a part of a network involved in bringing change to the humanitarian sector.
• Hybrid working with options to work from home and remotely to support your work/life balance
• Employee Assistance Programme through Smart Health (depends on the country based)
• Family friendly policies, e.g., flexible working, maternity policy, parental leave and more!
• 25 days’ holiday (if UK based) plus 2 company days over the End of Year period for all staff (depends on the country based)

INFORMATION FOR CANDIDATES

Our roles are open to discussion about flexible working. For part-time working and job-shares, please get in touch with us before putting in an application.

Start Network is committed to protecting people, particularly children, at-risk adults and affected populations from any harm. We are also committed to safeguarding staff from any forms of bullying, harassment, sexual harassment, discrimination, and abuse of power as outlined in the Dignity at Work policy. Start Network embraces diversity, promotes equality of opportunity and eliminates unlawful discrimination. We are an equal opportunities employer and treat every application on merit alone. We particularly encourage applications from disabled, BAME, LGBTQ+ and non-binary candidates. We offer a guaranteed interview scheme for disabled applicants who meet our essential selection criteria set out in the Person Profile.

APPLICATION

Please contact the People and Culture Team if you have any questions or need support with your application. Please email us.

We use Be Applied, our online recruitment platform which uses anonymised applications and predictive, skill-based assessments which are blind- reviewed to reduce bias.

Closing date: 1st February 2026

Date for 1st Interview: 15th /16th July  (Subject to change)

Date for 2nd Interview: 20th July (Subject to change)

We reserve the right to close this vacancy early if we receive a high number of applications and we may review candidates on an ongoing basis, so please apply early where possible to avoid disappointment.

Any offer of employment will be conditional subject to relevant checks. Please refer to our privacy candidate privacy notice regarding treatment of your data. Start Network also participates in the Inter Agency Misconduct Disclosure Scheme. The core of the scheme is that participating organisations share information about safeguarding-related misconduct (i.e., sexual exploitation, sexual abuse, or sexual harassment) that a candidate has been found to have committed during employment, or incidents under investigation when the candidate left employment. For more information regarding this scheme, please visit their website.

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

 Job Title: Product Manager

 Salary: £55,206.18 per annum (inc. Market Supplement and Outer London Weighting) - Band G, Level 3

 Location:Gilwell Park, Chingford, London OR Homebased

 Contract Type: Permanent

 Working Hours:  Full-time (35 hours per week)

About The Role:

It’s an exciting time at The Scouts. As part of our Skills for Life strategy, we’ve delivered an ambitious digital transformation, supporting over 150,000 volunteers and 450,000 young people every week.

As a Product Manager, you’ll lead the development of digital products that meet user needs and deliver real value. You’ll spend time listening to users, understanding their challenges, defining a clear product vision, and turning that into impactful outcomes.

Working closely with staff, volunteers, and suppliers, you’ll help continuously improve our digital tools and ensure they evolve alongside organisational needs. This is a unique opportunity to make a real impact, helping deliver products that support over half a million young people each week as they gain skills for life.

As the Product Manager, you will (Key Responsibilities):   

• Own and manage a portfolio of digital products, defining product vision, objectives, and long-term roadmaps aligned with organisational strategy.
• Prioritise backlogs and translate business needs into user stories, leading delivery from build and testing through to deployment.
• Collaborate with stakeholders, users, and suppliers to gather requirements, solve problems, and drive successful product outcomes.
• Lead change and adoption activities, ensuring effective communication, training, and embedding of product management best practices.
• Define and track OKRs, KPIs, and success measures, using data and insights to continuously improve products and outcomes.

Who we’re looking for as our Product Manager:

• Demonstrated experience delivering digital products using agile methodologies, with strong skills in requirements gathering, analysis, and documentation across the full project lifecycle.
• Strong knowledge of product management, agile and lean practices, and digital platforms including CRM, CMS, mobile, and analytics tools.
• Excellent stakeholder engagement, communication, and facilitation skills, with the ability to work confidently across teams, suppliers, and user groups.
• Data-driven and highly organised, able to prioritise effectively, solve complex problems, and deliver high-quality outcomes in fast-paced environments.
• User-focused and adaptable leader, passionate about digital transformation, continuous improvement, inclusivity, and balancing strategic thinking with hands-on delivery.

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
• Flexible working hours
• Double-matched pension up to 10% of gross salary
• Generous family leave and support as a family-friendly employer

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Sunday 12th July 2026

Interviews will be held week commencing 20th July 2026

Strictly no agencies.

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Philanthropy Manager

·£45,000 plus benefits 

·Remote with occasional travel to regional offices in Burgess Hill or York offices

·Closing midnight Friday 17th July 2026

·Annual leave allowance / any other stand out benefits

Role 

Brainkind is the UK’s leading charity that supports people that have been affected by brain injury. The charity provides a range of services that includes innovative rehabilitation and ongoing support to ensure that there is life after brain injury. 

The organisation provides support to individuals at all stages of their rehabilitation. This includes

·Supported living

·Neurological Centres

·Residential homes

·Hospitals

The Philanthropy Manager is responsible for leading the leadership and development of Brainkinds philanthropy fundraising activities. This role will focus on the delivery of Brainkind’s capital fundraising initiatives, cultivation and stewardship of high-net-worth individuals and grow strategic corporate partnerships. This is a newly created role that will play an integral part of the Brainkind fundraising strategy.

The primary duties for the role will include

·Develop and deliver capital fundraising strategies to support major infrastructure and service development projects

• Identify and secure major gifts (£25k+) to support capital appeals.
• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.

Experience and skills required for the role will include

·Previous experience of working in a philanthropy focused role with understanding of engaging with high-net-worth individuals, potential major donors and corporate partners.

·Strong organizational and planning skills

·Excellent relationship management and donor stewardship skills 

·Strong verbal and written communication skills 

·IT literate with the ability to use Microsoft Office and an in-house CRM system

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps. 

Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. 

Closing date for applications: Midnight Friday 17th July 2026 

Interviews are expected to be held on the week commencing Monday 27thJuly 2026via Teams. 

Location: Remote (based in Scotland with regular travel across Scotland and the North of England, plus travel for biannual team days in London and departmental team meetings in various locations)

Hours of work: 21-28 hours a week (3-4 days)

Salary: £28,665 - £31,965 pro rata (£17,199 - £19,179 or £22,932 - £25,572 actual)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The National Partnership Manager role involves:

• Driving expansion across Scotland and the rest of the UK by identifying, engaging, and securing new church partners and networks.
• Working closely as part of the engagement team, to build and manage a strong pipeline of prospective partners, contributing to national growth targets and KPIs.
• Attending and representing Kids Matter at events through public speaking, exhibitions, and partnership engagement.

About you

Are you confident in pioneering new projects? Do you have strong networking skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

Please see the job pack for more details on the role and application process

How to Apply

You can apply for the National Partnership Manager position by completing a copy of our online application form.

The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).

Play a leading role in shaping the future of Saferworld’s philanthropic partnerships and help drive funding that supports peacebuilding around the world. This is an exciting opportunity for an experienced relationship builder to grow a high potential income stream with real global impact.

Saferworld works to prevent violent conflict and build safer lives across Africa, Asia and the Middle East. As our Philanthropy Manager, you’ll join a committed, values‑driven team working in solidarity with people affected by conflict. You’ll lead on a portfolio of established philanthropic partners while also identifying and cultivating new opportunities that align with our mission and principles.

This is a role with genuine scope for creativity and innovation. You will shape cultivation strategies, co‑create funding opportunities with colleagues and partners, and represent Saferworld externally to deepen relationships and secure high‑value, multi‑year support. You will also help position the organisation to engage high net‑worth individuals, foundations and donor‑advised funds as we diversify our income.

Working closely with programme, policy, communications and finance teams, you will ensure our proposals, reports and donor care reflect the quality, impact and integrity of our work. A smaller part of your role will involve overseeing individual giving and gifts in wills, supported by the Funding Officer.

If you are motivated by building meaningful partnerships, influencing change, and contributing to a more peaceful world, this role offers the chance to make a tangible difference while shaping a growing area of work at Saferworld.