Family support services manager jobs in kinver, stourbridge
Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?
Join Our Team as a Customer Services Advisor!
At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers.
Role Overview
As a Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
Key Responsibilities:
- Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
- Providing information, taking donations, and resolving customer queries and feedback.
- Using our ticketing and CRM systems to update customer records.
- Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
- Enhancing satisfaction and relationships through stewardship activities.
We are currently recruiting for 5 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be discussed further during the interview process
What Makes You Great for This Role?
Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.
Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.
Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.
Why Join Us?
- Have a Real Impact: Help fund lifesaving research into heart and circulatory diseases—every interaction makes a difference!
- Make a Difference: We focus on getting it right, first time, and you’ll take ownership of a varied and engaging workload.
- Flexible Working: Enjoy the best of both worlds with our hybrid working model—four days at home and one day in our Birmingham office.
- Supportive Team: Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being.
- Training and Development: Benefit from comprehensive training and continuous support for your personal and professional growth.
- Fantastic Benefits:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership
- Pension scheme with employer contribution up to 10%
- Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave
- Life assurance
- Extra paid leave of up to 10 days to support colleagues who may need more time off work
Working Arrangements
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 26th, 27th, and 28th August 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 1st October 2025, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
Our vision is a world free from the fear of heart and circulatory diseases.

The successful candidate will be expected to endorse and promote the objectives set out as part of AvMA’s five year strategic plan.
Lawyers Service
- Providing high quality services to our lawyers including identifying and recommending appropriate medical experts to clinical negligence solicitors; maintaining and developing the medical expert database. Routinely considering the Experts’ Protocol and ensuring that it remains relevant and fit for purpose.
Inquest Service
- Assessing cases for eligibility for AvMA’s pro bono Inquest Service according to AvMA’s criteria.
- Preparing cases for the coroner’s court to include sorting medical records; liaising with bereaved families by phone and in writing; researching medical literature; taking and preparing initial statements; liaising with the Coroner’s officer; securing appropriate disclosure documents; instructing counsel; assisting with preparation of bundles of documents for the hearing. Identifying general and specific patient safety issues; considering need for Prevention of Future Death Reports and or Action Plans.
- Attendance at pre-inquest hearings and inquest hearings with counsel and the family. This may involve travel and overnight stays. Out-of-pocket expenses are paid. Although overtime is not payable, time out of the office is recoverable in accordance with AvMA Time Off in Lieu (TOIL) policy. Attendance may also be required to attend partial remote hearings via Teams/Zoom
- Capturing and recording key data from inquests, securing feedback from clients.
- Working with Medico Legal Team Leader to ensure appropriate publicity on case outcomes where appropriate to include obtaining relevant client consents and that the case is written up for potential publication in AvMA’s Lawyer Service Newsletter
Advice & Information Service
- Providing advice, support and information to the public through written casework. This involves helping people affected by medical accidents to obtain an understanding of what has happened to them, their rights and the most appropriate option(s) for resolving their concerns and meeting their needs including referrals to panel solicitors.
Helpline
- Providing advice and assistance to the public on AvMA’s specialist helpline. Training will be given and in due course assisting the Helpline Development Officer to train helpline volunteers.
Other Duties
- To endorse and promote the objectives set out as part of AvMA’s five year strategic plan: AvMA's 5 Year Strategic Plan
- Junior Certification: Promoting the Certificate Competence Scheme (junior lawyer scheme) to include assessing applications received
- Feedback from clients: Working on the direction of ML Director and ML Team Leader to secure maximum feedback from clients on inquest and advice and information services
- Website: Helping to keep AvMA self-help leaflets up to date on the website
- Occasional representation of AvMA at meetings and events
- Conference: To help develop AvMA’s annual conference programme and other conferences as appropriate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-three centres and extension projects across England and Scotland, with plans to scale-up our provision further over the coming years.
We are looking for someone to take up an important role in our safeguarding team as a Safeguarding Manager. This role will be crucial in supporting our delivery team to safeguard the young people we work with and help ensure that IntoUniversity provides a safe environment for all of our young people at all times.
The role at a glance
Contract:
This is a permanent role. Part-time, 4 days a week (0.8 FTE). We would be open to discussing the possibility of a full time role with the successful candidate - responsibilities would be adjusted proportionally in this case.
Start date:
As soon as possible, to be agreed directly with the candidate.
Working hours
30 hours across
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We’re happy to discuss your preference for the non-working day but we would like the successful candidate to work on Fridays. You will also be able to work from home one day a week. (Some out-of-hours work will be required from time to time - for example, out of hours safeguarding phone cover for an enrichment event or residentials).
Location
Could be based in one of the following IntoUniversity centres:
Birmingham, Bradford, Bristol, Clacton, Coventry, Great Yarmouth, Hull, Leeds, Leicester, London, Manchester, Middlesbrough, Norwich, Nottingham, Southampton, Weston-Super-Mare (with occasional travel around the IntoUniversity network as required)
Salary
£35,500 per annum FTE (£28,400 pro rata). This will rise to £36,400 per annum FTE (£29,120 pro rata) from 1st September 2025.
London based candidates will also receive £2,600 London contribution (pro rata). The pro-rated amount is £2,080. This will rise to £2,700 (pro rata) from 1st September 2025. The pro-rated amount will be £2,160.
Annual leave
Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)
In order to be eligible for the role, applicants must:
- Have achieved a grade C/ grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
- Have previous experience of working with children or young people in a safeguarding capacity.
- Have a secure knowledge of key legislation and statutory guidance on safeguarding and promoting the welfare of children.
- Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work visas).
Job Purpose
We are fully committed to safeguarding and promoting the welfare of young people and adults. You will work closely with the Head of Safeguarding, the Safeguarding team and the Senior Operations Team to provide a safe environment for all young people and families across our centres and programmes. With the support of the Head of Safeguarding and Operations, the Safeguarding Manager will contribute to the development of safeguarding policies, training, procedures and guidance to promote the welfare and protection of children and young people. Alongside the safeguarding team, you will manage the
coordination of referrals, arranging action and ensuring accurate monitoring and recording of all safeguarding cases.
IntoUniversity provides local learning centres where young people are inspired to achieve.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Philanthropy Manager
Reports to: Senior Philanthropy Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in Manchester, Birmingham or Glasgow
Salary: £33,000 - £39,000
Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements
Contract: Permanent
Overall purpose
The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.
You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key. You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.
We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Wednesday 06 August. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Rebecca Hughes for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Job Title: Peer Supporter, Ayrshire and Arran
Salary: £10,483.20 pro-rata (£22,932 FTE)
Working Hours: 16 hours per week
Contract: Fixed Term Contract until 31st March 2026
Location: Community Based
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.
About us at the NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.
As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe.
About the Role
Our Ayrshire and Arran Infant Feeding Peer Support Project is commissioned by NHS Ayrshire and Arran to offer infant feeding support as part of the integrated Infant Feeding service. The support is delivered, on a one to one basis to the families from an antenatal through to when your baby is 6-8 weeks old, in families homes, via phone, text and video calls.
Some of the key responsibilities of the role include:
· Providing one to one breastfeeding support to families within Ayrshire and Arran, at peoples homes, via phone, text and video calls.
· Inputting information onto patients records within platforms used by the health professionals in the region.
· To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.
· To attend regular supervision/support sessions.
· Having a good working knowledge and understanding of the local demographics in the Ayrshire and Arran area and ensuring all support is accessible and inclusive.
· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.
The role is 16 hours per week which to be worked in 4 hours shifts over 4 days. This role is based within the community across Ayrshire and Arran.
About you
· Are you willing to undertake our Peer Supporter training? (Requires experience in giving breast milk)
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please apply today!
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: 23:59 31/07/2025
Interviews: Week beginning 04/08/2025
The client requests no contact from agencies or media sales.
About the role
An opportunity has arisen for a Regional Casework Manager (RCM) to join the Scottish Regional Office of SSAFA, the Armed Forces Charity.
You will be part of the regional office team, managing two Regional Casework Co-ordinators and two Casework Administrators. The team provides specialist administrative support and act as a single point of contact to SSAFA branch-based volunteers ensuring that SSAFA beneficiaries receive consistent, timely, and high-quality service. The RCM role will involve developing and maintaining collaborative working relationships with volunteers, including branch-based casework managers. Additionally, the RCM will occasionally assist the Regional Casework Co-ordinators with call handling, signposting, and triaging initial client enquiries.
To help you establish yourself in this post you will receive excellent training and induction to SSAFA. You will influence the processes and procedures within the regional office as it develops, working closely with a dedicated team under the guidance of the Regional Manager.
The position is home-based, but you will occasionally be required to travel within Scotland or to other locations.
About the team
The Scottish Regional Office operates as a "virtual" office, supporting 17 SSAFA branches across Scotland as volunteers deliver casework for SSAFA beneficiaries. The successful candidate will join a support team that includes two Regional Casework Co-ordinators, two casework administrators, and a Regional Manager. All team members are homebased.
About you
To excel in this role, you should have a solid educational background and experience in managing employees, as well as overseeing and reporting on service delivery. You should have a proven ability to build and maintain relationships with stakeholders, achieving results through negotiation and influence. Previous experience of working with volunteers would be advantageous. You will have used Microsoft Office 365 to a high standard and be capable of learning a computerised case management system quickly. Additionally, you should be skilled with numerical data.
The successful candidate will be capable of planning and managing their own workload, with minimal supervision and have considerable experience of managing accounts.
It would be desirable to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector would be valuable, and the military charity sector landscape across Scotland would be beneficial. Commitment to SSAFA’s values including equality, diversity and inclusion is essential.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Sunday 03 August 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 11 and 13 August 2025.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

We are looking for a candidate with strong experience of both digital and grassroots campaigning, to manage our Campaigns By You campaigning. Reporting to the Head of Campaigns By You, you will create and manage campaigns, and use the platform to drive change in the UK, making our country fairer, more respectful and more sustainable.
The Campaigns By You platform is the part of 38 Degrees where the general public and partner organisations can use our free software to run campaigns on anything from saving their local community spaces to major national issues. This role is also central to helping 38 Degrees build a broad and representative movement of supporters, who regularly take action to create impact on the big issues of the day.
This job is for you if you’re passionate about making the country fairer, more respectful, and more sustainable – and if you have the skills and drive to run popular, timely, creative, impactful, people-powered campaigns to make it happen. We’re looking for a digital campaigns expert who is quick to react to the news of the day, who’s happy to pick up the phone and find the perfect case study, who’s able to manage partner relationships well and who’s able to translate complex issues into easily understandable language.
There are no formal education requirements for this role. As long as you can show us that you have the skills we don’t mind where you got them from! To be successful in your application you must meet the requirements of this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.
Your background and experience
We are looking for someone who understands 38 Degrees, our model and our organisational culture already, and our fierce determination to change our country – campaigning to do so without fear or favour whoever is in power. You will have worked at, or with, a similar organisation to us, where our supporters are our purpose, and you’ll be ready to engage in discussions about campaigning tactics and way of working from day one.
The Campaigns By You platform is central to our mission to give people power in order to make the country fair, respectful and sustainable.
You understand how to translate complex issues into everyday understandable language and you’re experienced in running digital and offline campaigns that create change in local, national, political and corporate issue areas.
You’ll have loads of experience in digital-first campaigning, especially knowing how to use a large email list to spark activism, but also will love using a range of digital tools and platforms to give people the power to influence decision-makers.
You’ll be able to demonstrate experience of effective partnership and project management, thrive working in a fast paced reactive environment, sound judgement and good decision making, and be able to build productive, collaborative relationships at all levels that help you succeed in the CBY team, wider Impactful Campaigns Department and across the organisation as a part of the Senior Management team.
Click here for the full job description
About us
38 Degrees is one of the UK’s biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.
In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.
38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.
Why you’ll want to work here
The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours.
Benefits include:
27 days holiday per year (plus bank holidays); Office closure between Christmas and New Year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; (note we are currently piloting a 4 day working week for 6 months, working Monday-Thursday); Flexibility to work 90 days overseas per tax year (30 day maximum per travel in any location as per approval process); One month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; Employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.
Our commitment to Diversity & Inclusion
We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.
To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.
38 Degrees is committed to inclusive working practices, so during the application process we commit to:
- Paying for childcare whilst you’re at 38 Degrees interviews or tasks
- Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom.
- Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one
- If there anything else you’re concerned about or think we could provide, please let us know.
To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.
The successful candidate must have the right to work in the UK at the time of appointment.
Application Questions (max. word count: 2000 words across all questions)
1. Tell us about a successful campaign that you played a leading role in. What was your role? What made the project successful in your view?
2. What do you think the biggest challenges and opportunities for 38 Degrees’ campaigning are over the next year? How do you think we could use the CBY platform to overcome the challenges and maximise opportunities?
3. Describe the most difficult challenge you’ve faced when leading a team (for example on a project or campaign). What was it, and how did you resolve it?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.
Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.
Interested? Want to know more about the Charity? please visit our website
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Tuesday 12 August 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Job Description - CST Client Advisor.pdf
Benefits at FEC.pdf
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham (serving Birmingham and Warwickshire), Worcester (serving Herefordshire, Worcestershire, and Gloucestershire), and Walsall (serving the Black Country and parts of Staffordshire and Shropshire), as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.
Trust and Foundation income is a cornerstone of Acorns’ fundraising strategy. Income is primarily unrestricted and multi-year – a reflection of the strong, long-standing relationships Acorns have built with funders. With a mix of small templated applications and large bespoke bids, trusts work is underpinned by thoughtful stewardship and a collaborative, well-resourced approach across teams.
We’re looking for an experienced Trusts fundraiser to provide maternity cover and hit the ground running. You’ll take on a robust pipeline and inherit relationships from a portfolio that includes multi-year partnerships with major funders such as Children in Need and John Martins.
Working closely with a highly experienced and supportive peer, you’ll enjoy a shared, balanced portfolio and the space to focus on great fundraising. With a responsive Data team, access to strong stories, and excellent internal buy-in, this is a rare chance to build on solid foundations and deliver high-impact work. We’re looking for someone with a proven track record in writing successful 5- and 6-figure bids, excellent storytelling skills, and confidence in translating data into compelling narratives.
As Fundraising Manager – Trusts and Foundations, you will:
- Take on a well-established portfolio of trusts and foundations with a combined value of c.£850K, delivering a mix of templated and bespoke applications
- Collaborate closely with a peer Trusts Manager, sharing responsibility for monthly submissions and stewardship
- Maintain and build relationships with existing funders, ensuring excellent reporting and donor care
- Work cross-functionally with the Data, Marcomms, Finance, and Care teams to develop strong cases for support
- Support joint cultivation and engagement events alongside the Philanthropy team
Ideal skills and experience:
- A strong track record of securing 5- and 6-figure grants from trusts and foundations, including multi-year funding
- Excellent written communication skills with the ability to tailor messaging across formats and word counts
- Comfortable managing and interpreting impact data, financial information, and project detail
- Highly organised and efficient, able to manage a busy workload with autonomy
- Collaborative and supportive team player with a donor-centred approach
Benefits include:
- 27 days annual leave plus bank holidays (5 days holiday buyback scheme starting from April 2026)
- 7.5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
Interviews for this position will be conducted on a rolling basis, so please apply ASAP.
Acorns are partnering with Laura Macnamara at QuarterFive for this appointment. To apply, please submit your CV (ensuring that it meets all/most of the person specification points on the advert above). PLEASE NOTE: A cover letter is not necessary at this initial application stage. Applications will be assessed by CV in the first instance, with suitable applicants being contacted to arrange a briefing & screening call. Candidates taken through to formal application stage will then receive detailed support with cover letter and CV.
Hearing Dogs for Deaf People – Partnership Account Manager (Payroll Giving)
Location: Options for role to be site-based (Buckinghamshire or East Yorkshire), hybrid or home-based contract with regular UK travel for partner meetings and events.
Salary: £50,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is to see a time when no deaf person feels alone, is seeking a proactive and relationships-driven Partnerships Account Manager for managing and growing a portfolio of corporate partners.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support.
Following on from a strategic review, the charity is now looking to build a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to diversify income, expand their portfolio and accelerate income from mission-aligned businesses.
Reporting to the Head of Corporate Partnerships, this role will take a lead on nurturing existing partnerships and developing new ones, with a specific focus on increasing income through employee engagement and payroll giving schemes. It will also ensure that each partnership is maximised and aligned with Hearing Dogs’ mission and fundraising goals.
The post-holder will work closely with internal teams and corporate supporters to deliver engaging campaigns, employee fundraising, volunteering opportunities and impactful communications that help raise income and awareness for the charity.
It is a role that will require excellent stewardship, creativity and commercial awareness skills for mutual value – that means you will need strong relationship management and excellent communication skills. A background in corporate fundraising will be essential, alongside the ability to identify and maximise the potential of corporate support opportunities, including financial and in-kind support. You will also have experience of managing charity-of-the-year partnerships or working with employee fundraising programmes.
This is an exciting opportunity to help expand a portfolio of meaningful, long-term corporate partnerships for an organisation that is changing lives every day, with the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 11th August, 9.00 am.
Community Based/Home Working - Hampshire
Permanent, Full Time
Circa £30,000 plus competitive benefits
Do you want to make a difference?
The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join the RAF Family and play your part in making a difference.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across the West Midlands but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.
The post holder will be working with socially isolated individuals to identify meaningfully enriching opportunities to reduce feelings of loneliness, some of whom may have complex and challenging welfare needs, to develop actions plans and coordinate support to overcome any barriers preventing successful connection into these enriching opportunities, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.
The successful candidate will have experience of working in a social welfare role supporting individuals, have strong people and relationship-building skills, as well as empathy with or understanding of the issues affecting the Armed Forces community. Individuals with a social prescribing or working aged veteran support background are encouraged to apply.
This is a community-based position working from home but covering Hampshire, Wiltshire and West Sussex, delivering both remote and face to face support. The candidate must have their own vehicle to use to travel around these regions. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Tuesday 29th July 2025, 5.00pm. Interviews will be held on Week commencing 4th August 2025.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working pattern: full-time (36.25 hours per week)
It is essential that you live within the Thames Valley region, or close enough to commute
Working location: mostly remote work with some travel required. You will deliver a face-to-face service to clients in their own home or safe meeting place across the Thames Valley area as well as providing support by phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
- Birthday day off
- Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Clinical supervision and excellent support
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
- Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, the police and family liaison officers, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
-
A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
-
Resident in the Thames Valley area.
-
Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
-
Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
-
Competency in I.T skills to work remotely.
Desirable Experience:
Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
Working location: mostly remote work with some travel required. Based in the central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
- Birthday day off
- Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Clinical supervision and excellent support
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
- Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, the police and family liaison officers, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
- Resident in the central area of the South West Region.
- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
- Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
- Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
We're happy to receive cover letters in alternative formats such as a short video - we want to get to know the real you, not an AI version of you!
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.
1. Main Purpose of Job
To drive referrals to and use of, NRAS services from NHS relationships across the UK.
Identify, build and maintain relationships with Rheumatology and other multidisciplinary teams to ensure relevant healthcare professionals are aware of the support that NRAS provides to people with Rheumatoid Arthritis and Adult Juvenile Idiopathic Arthritis.
To work with those healthcare professionals to maximise uptake of their referrals to our services.
Attend events around the UK and online to promote NRAS Services.
Support the I&SD Director and other senior team leaders to design, develop and implement new services and to reach new audiences for existing services.
2. Business development & Strategy
2.1. Identify, develop, and secure new opportunities for NRAS services within the NHS.
2.2. Create and implement business/service development strategies to expand the service user base, and service offering within NHS Rheumatology departments and connected healthcare teams.
2.3. Analyse market trends, identify emerging opportunities, and stay ahead of industry developments to recommend strategies for further growth of NRAS services.
3. Relationship development and management around the UK
3.1. Build and maintain strong, long-lasting relationships with existing and potential referrers or influencers and healthcare providers often travelling to attend clinic/location meetings.
3.2. Act as the primary point of contact for key referring organisations, ensuring referrer satisfaction and identifying opportunities for additional services or project work.
3.3. Understand HCP needs, provide tailored solutions, and work closely with the project managers to ensure successful delivery.
4. Proposition and presentation development
4.1. Lead the creation of compelling proposals, and presentations to drive new service user volumes.
4.2. Work with internal teams to gather technical and operational input to develop competitive, high-quality proposals.
4.3. Present to referrers and influencers articulating NRAS’ value proposition, differentiators, and capabilities.
5. Project Management Oversight
5.1. Support senior/project managers in the planning and execution of projects, ensuring alignment with referrer and influencer expectations.
5.2. Monitor the progress of key projects, providing necessary updates to clients and senior management on milestones, deliverables, and performance metrics.
5.3. Facilitate communication between referrers, internal teams, and external stakeholders throughout the lifecycle of projects.
6. Monitoring and Evaluation and “market” intelligence
6.1. Monitor the rheumatology service landscape, industry trends, new regulations and innovation.
6.2. Provide insights and recommendations to leadership regarding potential strategic partnerships, services or new audiences.
6.3. Prepare regular reports on performance, development activities, and client feedback.
7. Networking & industry representation
7.1. Attend/undertake promotional relevant conferences, seminars, and networking events to build NRAS’ visibility and attract new service users
7.2. Cultivate a professional network within Rheumatology and MDT arena, leveraging connections for potential opportunities.
7.3. Cross-Functional Collaboration:
7.3.1.Collaborate with senior management to align development goals with organisational strategy.
7.3.2. Work with other departments providing insight and content used to promote our services to Healthcare professionals
8. General responsibilities
Positively promote NRAS at all times.
Support Fundraising Team with applications for funding for the Information & Support team through charitable grants and other avenues.
Undertake other duties as appropriate when required.
Person specification:
Qualifications: A-level or qualified by experience
Experience:
- Demonstrable experience working in a similar environment such as charity/public sector or pharmaceutical etc. into NHS
- Health related services experience
- Proven track record of securing new business for service delivery
- Excellent interpersonal and presentation skills
- Ability to initiate, analyse, monitor and evaluate outcomes
- Experience of delivering at a senior level.
- Experience in overseeing multiple projects with the ability to manage timelines, budgets, and expectations.
Knowledge and skills:
- Highly developed relationship development skills
- Excellent written and oral communication skills in English
- Proficient use of Microsoft Word; Excel; PowerPoint
- Ability to collaborate with cross-functional teams to ensure seamless project execution.
- Understanding of the health environment
- Understanding of Rheumatoid Arthritis and its treatment
Personal Circumstances & Attributes
- Ability to work under pressure and to deadlines
- Highly motivated and committed
- Positive outlook and approach
- Willingness to travel and work out of hours when required
- Full driving licence and car owner.
Reporting to: Innovation & Service Delivery Director
Salary: £39,000-£42,000 dependent on experience
Location: Hybrid or remote flexible working
Hours: 35 hours pw
Car driver and clean licence required.
Please send a covering letter with your application.
Please provide a covering letter to confirm how your experience to date would benefit our organisation and enable you to achieve success within this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reference Number: V550
Job Title: Communications Officer
Location: Remote with travel around the UK required
Contract Type: Permanent
Hours: Full-time (35 hours per week)
Salary: £30,000
DBS/PVG: Basic
Job Family: 4
Line Manager: Head of Brand and Communications
Closing Date: 12 August 2025
Start Date: As soon as possible subject to notice periods
Interview Dates: Week commencing 25 August 2025
We reserve the right to close this vacancy early if we receive sufficient applications
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. We’re looking for a creative and people-centred Communications Officer.
About the role
We are looking for a creative and proactive Communications Officer to join our small but dynamic Brand and Communications Team. This role requires a basic DBS/PGV check. Our team plays a key role in supporting the work of Volunteering Matters across the UK, ensuring that the impact of our projects, staff, and volunteers is shared widely with both internal and external audiences. This role is an exciting opportunity for someone who enjoys storytelling, engaging with diverse audiences, and amplifying the voices of communities and volunteers.
A core focus of this role will be getting to know the incredible work happening across the UK, collecting updates from our projects, and sharing these stories with key stakeholders. As part of our friendly team, you will also have a specific focus on supporting internal communications and content creation to ensure our messaging is clear, inspiring, and reflective of our mission. Our volunteers and the people we support are at the heart of everything we do, and we are looking for someone who shares our strong commitment to these values. A belief in the power of communities and a desire to champion volunteers of all ages and backgrounds is essential for this role.
Key tasks include:
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Support the development and execution of a comprehensive internal communications strategy that drives colleague engagement and strengthens a unified organisational culture aligned with strategic objectives.
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Develop and disseminate impactful, timely, and relevant internal communications content that resonates with colleagues across the organisation.
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Provide operational and administrative support to the Brand and Communications Team to enhance our efficiency and reach.
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Monitor and evaluate the effectiveness of internal communications efforts through rigorous analysis of feedback, metrics, and data insights, leveraging findings to refine and optimise strategies at a national level.
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Collaborate with cross-functional teams to ensure all internal communications initiatives reflect and reinforce the organisation’s core values, mission, and strategic vision.
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Provide guidance, training and support to various departments in crafting effective internal communications materials, ensuring consistency in tone, style and branding.
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Create inspiring and straightforward stories with a focus on powerful imagery and video content.
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Work closely with communications colleagues in the #iWill Movement to champion youth social action.
About you
You’ll be a creative and thoughtful communicator who enjoys working collaboratively and is passionate about people’s stories. You’ll bring a strong visual eye, great interpersonal skills, and a commitment to ethical storytelling.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.





The client requests no contact from agencies or media sales.