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Head of Customer Experience and Service Innovation
At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.
Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love.
We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.
Context:
Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus.
CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus.. CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role.
These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together.
Purpose:
This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement’s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale.
Passion:
This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope.
Role:
Accountabilities:
Team and Capability Development
Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture.
Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements.
Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent.
Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset.
Modular Service Architecture (Design to Grow)
Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context.
Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry.
Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP’s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite.
Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points.
Decentralised Content & Knowledge Strategy
Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons.
Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement.
Impact-Led Design
Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church.
Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry).
Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design.
Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements.
Senior Leadership Team Contributions:
Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP’s values.
Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters.
Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space.
Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency.
Play an active role as a member of the team in:
Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn.
Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness.
Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice.
Measurable Outputs:
Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function
Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort).
Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services.
Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration
Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement.
Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team.
Meantime to innovation: Reducing the time it takes from idea to implementation.
Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement
Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team.
Culture:
Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.
CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:
Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'
Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.
Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.
Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.
Other responsibilities include:
Being willing to pray with staff and fully engaged with our Christ-centred culture.
Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
Attending annual CAP staff conferences.
Completing all compulsory CAP training within given timescales.
This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Person:
Education:
Degree level or equivalent vocational training.
Strengths / Working Genius:
Whilst not mandatory, these are the types of Strengths or Working Genius profiles we feel are best suited to this role:
Strategic Arranger
Invention, Discernment
Experience:
Essential
Proven experience (5+ years) in a leadership role with multi-disciplinary teams, with at least 3 years of managing managers and defining organisational strategy.
Experience of working in regulated industries.
Experience of working with modular design.
Track record of developing and executing successful service architecture and design.
Experience managing budgets and forecasting return on investment.
Expert knowledge and demonstrable experience of applying Agile/Lean principles, product methodologies, and working with service blueprints in a transformation environment.
Desirable
Experience of working with Theory of Change.
Experience working with non-profit organisations, churches, or in a church based social action context.
Experience of CAP Products and Services or experience within the church-based movement with good knowledge of operations and client base.
Skills/Abilities:
Systems thinking, with the ability to use data to inform decisions and measure impact.
Ability to speak the language of UX, Data and Tech.
Excellent communication skills.
Experience of inspiring and listening in a movement culture.
Proven ability to lead and develop high-performing teams.
Ability to navigate complex regulatory environments.
High emotional intelligence and ability to understand the human factors involved in the role.
Christian Commitment:
The candidate must be able to verbally assent to and practically demonstrate Christians Against Poverty’s Statement of Faith and Core Values.
The candidate must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.
All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:
A responsibility to ensure a safe environment in which CAP services can be delivered.
Identifying children and adults where there may be safeguarding concerns.
Following the CAP Safeguarding policy in addressing any concerns appropriately.
The client requests no contact from agencies or media sales.
Lloyds Bank Foundation
Head of Programme Design and Organisational Development
Starting Salary: £66,438 (if London-based); £61,872 (if not London-based)
Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask)
Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales
About Lloyds Bank Foundation
Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong.
We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger.
We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out.
About the Role
This is a leadership opportunity to shape how the Foundation designs, delivers and strengthens its programmes across England and Wales.
As Head of Programme Design and Organisational Development, you will lead the Foundation’s approach to programme design, organisational development and volunteering, ensuring everything we do is high quality, evidence-informed and grounded in lived experience.
You will set the standards, frameworks and tools that underpin programme design across the organisation, working closely with Programme Leads to design new programmes and strengthen existing ones. You will also lead our organisational development offer, ensuring charities and partners are supported to become stronger, more resilient and better connected.
Alongside this, you will shape how volunteering contributes to our work, embedding it across programmes and ensuring it supports both community capacity and connection.
You will work across teams and directorates to ensure programme design, organisational development and volunteering are fully aligned and working together to deliver meaningful community-led change.
About You
We’re looking for an experienced and credible leader with a strong background in programme or service design, ideally in complex or multi-partner environments.
You will bring a deep understanding of how organisational development builds capacity and resilience, alongside experience of using evidence and insight to improve programmes and outcomes.
You will be confident developing frameworks, standards and approaches that ensure quality and consistency, while also enabling innovation and learning.
You will be a collaborative and relational leader, with strong partnership skills and the ability to work across internal teams and external organisations. A commitment to diversity, equity, inclusion and belonging is essential.
How to Apply
Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply.
For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.
Our Commitment to Diversity, Equity and Inclusion
We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview.
More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address.
Key Dates
Closing Date: Thursday 28th May 2026
Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00
First Interview: Tuesday 9th June 2026
Second Interview: Thursday 18th June 2026
We support small, local and specialist charities across England and Wales.


A senior leadership opportunity to drive growth, build influence and secure the resources needed to tackle poverty and homelessness through access to safe, decent housing in the UK and around the world.
Location: Home-based with frequent travel to internal and external events, networking and other meetings in London and occasionally across the UK. Occasional international travel will also be required. All staff meetings are held in our ReStore, Romford.
About Habitat for Humanity Great Britain
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.
Habitat GB mobilises resources, partnerships, public engagement and advocacy to support high‑impact housing solutions in the UK and internationally, working closely with Habitat for Humanity International (HFHI) and the wider Habitat network.
Job Purpose
The Director of Fundraising & Partnerships is accountable for leading the vision, strategy and performance of Habitat GB’s fundraising, partnerships, engagement and resource mobilisation activity.
This role combines senior‑level engagement and income generation leadership with organisational and strategic responsibility. The postholder will design and deliver ambitious, sustainable income and partnership strategies; strengthen Habitat GB’s profile and positioning; and lead a high‑performing, values‑led team.
As a member of the Senior Leadership Team, the Director of Fundraising & Partnerships plays a key role in organisational leadership, transformation, and long‑term sustainability, working collaboratively across Habitat GB, the international Habitat network and with a wide range of external partners. This role has 4 direct reports, and an overall team of 10.
Key Accountabilities/Responsibilities:
Strategic Fundraising, Partnerships & Engagement
Income Management, Forecasting & Performance
Senior Partnerships, Stewardship & External Profile
Leadership & Management of the Fundraising & Partnerships Team
Organisational & Executive Leadership
We are looking for someone with:
Flexibility:
Habitat GB is seeking to rapidly expand its activities and impact to fight poverty across the world. This requires adaptability and an ambitious, dynamic and flexible team. The post holder is expected to be flexible in terms of location (within reason), line management, and duties and responsibilities.
Application Process:
We want our recruitment process to give you an opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat for Humanity GB in return.
To apply for the role please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying, using the link found on our website.
Deadline for applications is Monday 25th May 2026 (at 11:59 pm).
We plan for first stage interviews to take place w/b 1st June 2026. Interviews may be held online, or in person in London (please note that we do not reimburse any expenses incurred during interviews).
Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network, tackling housing poverty around the world.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to join a thriving national charity, as part of a high-performing, ambitious Business Development team. You will use a wide range of commercial and interpersonal skills to develop the way our services support children, young people and families. The core area of your work will be working with teams of Barnardo's colleagues to produce compelling proposals to commissioners and partners. As such, you'll be able to demonstrate:
∙ Strong organisational skills
∙ Attention to detail
∙ The ability to elicit and articulate great ideas
∙ Strong written and spoken communication.
You will need to be a good writer, communicating ideas effectively on paper with an ability to analyse large volumes of information to develop clear and compelling responses to tenders. It is critical that you can build strong relationships with internal and external stakeholders to support the development of proposals and service design. You will manage all aspects of proposals and tenders, leading the development and delivery of bids, working to deadlines, ensuring that we present strong business cases and bids that underpin successful outcomes. In addition, there will be the opportunity to help us develop new services and innovations in priority growth areas, monitor market intelligence, assess commercial and contract risks and work alongside operational colleagues in Children's Services.
Your project management skills may have been developed in any sector, and may need further development, but your commitment to the work we do will be demonstrated by your enthusiasm and ability to learn. In Business Development we are a supportive team, with stimulating and challenging work and extensive opportunities to learn and to help Barnardo's transform the lives of the UK's most vulnerable children.
This is a full-time role (36.25 hours per week) within Business Development. The role will operate on a 'Work from Anywhere' basis, meaning that you can work both from home and/or from an office 'hub that's nearest to where you live. Some travel may be required.
Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Please note previous applicants need not apply.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Benefits
Workplace Offer: What it means for you
Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.
*T&C's apply based on contract
About Barnardo's
We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Release Counselling and Therapy for Women is entering an exciting new chapter.
Founded in Brighton and Hove in 2013, Release has grown from a small local charity into a financially robust organisation with a growing national reach. Under the leadership of our outgoing CEO, the charity has been transformed—moving from a challenging financial position to one with strong reserves, clear sustainability, and ambitious plans for growth.
We now provide affordable 1:1 online counselling to women across the UK, alongside specialist group programmes supporting maternal mental health and key life transitions. One-to-one counselling is a core offer and a vital income stream, enabling us to extend our reach while staying true to our values.
This period has also seen Release grow to working with over 20 dedicated volunteer counsellors, strengthening our capacity and community impact.
As our CEO steps down, Release is ready for its next phase—building on strong foundations, amplifying our national impact, and remaining firmly rooted in our purpose: being a charity that supports women’s mental health, run by women, for women.
The client requests no contact from agencies or media sales.
Doing Good Recruitment is proud to be partnering with Cornerstone Place on the appointment of a Project Delivery Manager.
At Cornerstone Place, we are seeking an exceptional Project Delivery Manager to join our high‑performing, mission‑driven team at a pivotal moment in our journey. This role will play a critical part in delivering our Impact First Social Housing® projects, creating safe, stable homes for people who need them most, keeping the assets in the hands of the impact makers.
The position is offered on a permanent basis, with flexible remote working and regular national travel to project sites across England.
Who We Are
Cornerstone Place is a multi‑award‑winning social enterprise with a bold ambition to create 100,000 high‑quality social homes by 2034. We exist because the current system is failing too many people: over a million households are waiting for social housing, the country spends £2.2 billion every year on poor‑quality temporary accommodation including, tragically, for over 175,000 children, and families are growing up without stability or security.
We are not a developer seeking margin. We deliver 100% social housing, 0% profit, working with local authorities, registered providers and charities to ensure homes remain in long‑term community ownership. As we enter our next phase of growth, this role will be instrumental in turning bold ambition into lived reality for thousands of people.
The Role
Working closely with our Co‑Founders and partners, you will help deliver complex projects to the highest standards, contribute to the evolution of our systems and processes, and ensure every decision is grounded in impact, quality and long‑term social value. You will translate strategy into delivery, confront challenges honestly, and help drive forward an organisation recognised as one of the UK’s most influential social enterprises; named on the NatWest SE100 list for two years running, with our Co-Founders honoured on the SE100 Pioneers list as leaders shaping the future of the sector.
Day to day, you will take ownership of multiple live projects at varying stages, from pre‑application engagement and support through the planning process, to end‑to‑end delivery, working closely with clients, design teams and professional consultants throughout. You will be responsible for managing consultants, budgets, programmes, on‑site delivery, safety compliance, stakeholder communication, team coordination, and clear reporting to senior leaders and clients.
About You
You will bring accomplished project management skills, experience in housing or construction environments, and a proven ability to lead partners and manage stakeholders with confidence. Highly organised and detail‑driven, you combine strong problem‑solving, decision‑making, communication and negotiation skills with a track record of delivery. You will also be comfortable working across multiple IT systems and curious about how AI can enhance project management, streamline processes and strengthen outcomes. While not essential, MRICS accreditation or a BSc in Construction Management would be beneficial.
We are deliberately open about who this role could be for. You may be an experienced professional with strong sector credibility, ready to apply your expertise where it can have generational impact. Or you may be earlier in your career, with the capability, values and drive to grow quickly in a mission‑led environment. What matters most is your commitment to excellence, your comfort with responsibility, and your belief that housing is one of the defining social challenges of our time and that you want to be part of solving it.
Our Commitment to Equity, Diversity and Inclusion
Cornerstone Place is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or socio‑economic background. We recognise that no candidate meets every criterion, and we encourage applications from those who meet most requirements and are motivated by our mission
How To Apply
We are partnering with Doing Good Recruitment on this campaign. Please click Apply to access the job pack and full details via their website.
We believe that the organisations and people, that come together to make the world a better place, deserve the very best helping hand for hiring.
Mass Participation and Events Fundraising Lead
We are seeking an experienced leader to drive forward the development and implementation of the events and mass participation fundraising strategy.
Position: CE405 Mass Participation Lead
Location: Home-based, UK Nationwide. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £49,000 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 5 June 2026 Midnight
Interview Date: 16 and 17 June 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Regional Fundraising this is an exciting role leading our ambitious vision for this area of our team. Worth currently over £2m annually we are looking to grow our income from third party and owned products and events.
You will provide strategic leadership to the Mass Participation team (2 direct reports and accountability for a further 6) as well as playing an active leadership role across the Regional Fundraising Team and Mass Engagement department, contributing to the wider directorate goals and objectives.
You will be an innovative thinker with the ability to review our existing programme, the wider market environment and identify opportunities for supporter acquisition, engagement, and retention. You will oversee a customer-centric approach where supporters receive an outstanding experience and feel proud of their continued contribution.
Key responsibilities will include:
· Developing strategy for events and mass participation products
· New fundraising product development
· Strategic leadership of a geographically dispersed team, embedding a culture of high performance
· Setting meaningful income and expenditure budgets and being able to accurately re-forecast putting action plans in place to mitigate shortfalls.
About You
We are looking for someone with experience of:
· Delivering targets with successful outcomes.
· Developing strategy for events and mass participation products
· Project planning and problem solving.
· Delivering formal presentations and public speaking.
· Budget development, planning and forecasting and an understanding of risk, mitigation and contingency planning.
· Achieving annual income and expenditure targets.
· Recruiting, managing, motivating, developing and training staff and/or volunteers.
· Analysing and interpreting data.
You will need a full driving licence and own vehicle (or can demonstrate that you meet the travel requirements of the role which include travelling extensively across the region/country).
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Mass Participation, Mass Participation Manager, Mass Participation Officer, Challenge Events, Events Lead, Fundraising Events Lead, Events Fundraiser, Events Fundraising, Regional Fundraiser, Supporter Engagement, Community Fundraiser, Participation, Individual Giving.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People
Associate Director
Do you have senior-level experience in advocacy/influencing; service delivery or community engagement and development?
We’re looking for an exceptional systems leader to drive the work across the East of England and ensure people affected by stroke have the support they need to rebuild their lives.
Position: S11367 Associate Director – East of England
Location: Home-based, East of England. However, travel and overnight stays within the UK will be required as part of this role.
Hours: Full-time, 35 hours per week
Salary: Circa £64,700 per annum (Inner London weighting £3,950 per annum or Outer London weighting £2,457per annum may be applied in accordance to where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 31 May 2026
First interview Date (online): 9 June 2026
Second interview Date and discussion with team (face to face, London): 17 June 2026
The Role
You’ll lead the Association’s work in East of England, focusing on what matters most to stroke survivors and ensuring this work has real, measurable impact. In this influential role, you’ll build strong relationships across health and social care, Local Government, and the wider stroke community. Influencing local policy and practice, and overseeing the effective delivery of high-quality stroke support.
Key responsibilities will include:
About You
You’ll have:
The East of England comprises of the areas within the NHS Integrated Care Boards of: Central East (Cambridgeshire and Peterborough, Hertfordshire, Bedfordshire, Luton and Milton Keynes), Norfolk and Suffolk and NHS Essex.
This role requires extensive travel across a large geographical locality. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
As part of the process you will be asked to submit your CV and a covering letter demonstrating how you meet the person specification set out in the Role Profile and what you bring to the role in terms of your skills and experience.
Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
You will be able to view the role profile when you apply.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Advocacy, Influencing, Service Delivery, Community Engagement, Community Development, Policy, Health and Social Care, Health. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.