AFRUCA - Safeguarding Children is a national charity promoting the safeguarding and well-being of children in Black and Minority Ethnic communities. AFRUCA has its Head Office in London and a Centre for Children and Families in Manchester.

This position will enable us at AFRUCA to provide early help and prevention services for parents in Black and Minority Ethnic communities across Manchester whose children are at risk of county lines child trafficking and other forms of criminal exploitation. The post holder will work with others within and outside AFRUCA to assist parents understand the indicators of exploitation which their children might be exposed to and support them to access early help from local agencies across Manchester before problems escalate.

We want to recruit a strong candidate passionate about the well-being and safety of children, with good knowledge of local service delivery and how they impact families. You must be a team-player, adaptable to working in a small, non-statutory setting. You must be able to work in a non-oppressive and non-discriminatory way with migrant/asylum seeking families.

This position will be suitable for a candidate with strong background in community advocacy and family support work.  

Recruiting a Support Worker to join our Young Peoples service in Windor and Maidenhead!

£21,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working.

Wellesley House is a supported housing service in Windsor, Berkshire which houses 17 homeless families with children for up to 2 years. Our accommodation is spacious, self contained, modern and include on site laundry facilities, a TV lounge, playroom and large private garden. Staff work closely with customers to help them to identify and address their support needs and provide them with practical and emotional support to maintain their tenancies, access opportunities such as training and employment and maximise their income by ensuring they are accessing financial help they are entitled to. We build on customers' life skills to enable them to lead independent, fulfilled lives. All referrals are received from the Royal Borough of Windsor and Maidenhead housing team.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires working on a rota basis of 8am-4pm or 10am-6pm and alternate weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

The Family Support Worker will work with D/deaf children, young people and their families to facilitate access to information and advice to make informed decisions and choices; improve communication within the family unit and facilitate a range of social and recreational opportunities.

The successful candidate will have a comprehensive knowledge and understanding of Deafness and associated issues with level 2 British Sign Language or a native sign language user, ideally with direct experience of delivering a range of family & children’s services and activities.

As part of our family support service, The Joshua Tree provides opportunities for all members of our families to connect with and gain support from our team of support workers. This is an exciting new role funded by Children in Need, with the post holder being the first point of contact for the amazing children and young people visiting our new purpose-built family support centre. This includes children and young people that are newly diagnosed with cancer; on treatment and post treatment, as well as siblings and wider young family members.  By developing a positive, trusting and caring ongoing professional relationship with the children and their families, the families will feel comfortable and confident in visiting the centre on a regular basis.  We envisage the centre to be utilised during the daytime, after school times, in the evenings, at weekends and during the school holidays, therefore flexibility on working days and times is essential.  Initially we will be open Thursday evenings and Saturdays, in addition to office open hours throughout the week.

The key purpose of this role is to deliver a high quality, child-focused environment and service. It involves maintaining the playroom, teenage areas and playground, as well as planning, organising and implementing activities, programmes, groups and individual care plans to suit the children and young people. By providing supervision and care to the children and young people visiting the centre, this will also support the adult members of the family. The role includes liaising with other members of the family support team to co-ordinate targeted interventions when required e.g. counselling, art therapy, nutrition advice, personal training, school support etc. As well as face to face work, online sessions will also play a big part within this role. This includes providing Zoom sessions for individuals and groups, leading various therapeutic programmes and activities.

This role involves an element of administrative duties as well as directly supporting children and their families mainly at the Support Centre in Northwich. Visiting our families in North Wales and visiting children in their homes and schools, may occasionally be expected. Therefore, an element of travel can be involved (up to an hour driving distance). Therefore, post holders must hold a full driving licence and have access to a vehicle. Mileage expenses will be covered by the employer.

This role will be emotionally demanding. A full induction programme and training will be provided. We are a very supportive team, offering regular supervision and reflection time to support emotional wellbeing.

With the development of the Support Centre, we envisage some of the ways we deliver support being adapted, to promote the use of the facility by our families. Therefore, this role is subject to review, to reflect these ongoing developments.

The post holder will follow The Joshua Tree's values and effectively communicate with service users, their families, colleagues and educational and healthcare professionals.

THE ROLE

We are seeking an experienced, creative, and knowledgeable family support professional to join our pivotal Family Link Team.

As Family Link Worker, you will act as a link between families and the wider service provided by Noah’s Ark, assessing their needs and introducing them to appropriate services. You will continue to support the family, as needed during their child’s time with Noah’s Ark and in some cases post-death.

THE PERSON

You will have experience of working with children and families with complex needs in a key worker or family support role. Experience of needs assessment and care planning would be beneficial.

You will enjoy working independently but also capable of effective team working, ideally with experience of inter-professional working across health, education and social care. You will be familiar the needs of children with disabilities and complex needs, and have an understanding of the challenges facing families. You will have strong interpersonal skills, an enthusiastic work attitude and a flexible approach to the changing work environment.

Experience of bereavement work would be ideal, but is not essential, as training will be provided.

If you are ready for a new challenge and would relish the chance to become part of a successful forward-thinking organisation, then we would love to hear from you!

Please ensure you attach your CV and Cover Letter when applying. These should explain your motivation for applying and why you think you are suitable for the role. Please include examples of how your experience matches the essential criteria.

Coordinator (family and volunteer support)

Hours: Flexible up to 32 per week over 3/4/5 days

Salary: Starting at NJC Rate 20 (£25,991) – 22 (£27,041) p.a. + £898 Inner fringe allowance (pro-rata depending on experience)

Home-Start is a leading family support charity, committed to promoting the welfare of families with at least one child under the age of 5. Parent volunteers offer regular support to families in their own homes, helping to prevent family crisis and breakdown. We are seeking an experienced, flexible, self-motivated person who will work with the Home-Start team, training and supervising a team of home-visiting volunteers and hold a caseload of vulnerable families needing support. The role is based in our Watford offices with travel to families and volunteers in Watford, Three Rivers and Hertsmere.

The ideal candidate will have:

• Parenting experience 
• An understanding of the needs of disadvantaged children and families
• Experience of working directly, face to face, with vulnerable families
• Good knowledge of safeguarding and child protection procedures
• Experience of working with volunteers
• Experience of delivering training together with a knowledge of IT
• The ability to work on their own initiative in a challenging environment
• A relevant qualification

Additional requirements include knowledge of the voluntary sector, excellent communication and interpersonal skills and a valid driving licence. As we support families across Watford, Three Rivers and Hertsmere - the use of own car is essential (expenses will be paid)

Appointment is subject to satisfactory references and DBS (formerly CRB)

Home-Start Watford and Three Rivers is committed to equality of opportunity and diversity.

Registered charity no.1108847.

Senior Family Support Coordinator, Full-time, £30,433 per annum (including London weighting), Ealing- Fixed term to end of December 2021

We are seeking to recruit a Senior Family Support Coordinator with strong project management and family support skills to support the development and monitoring of a ‘whole family approach’ project in Ealing.  The project will provide support to families who have at least one child aged 5-10 years old. Families from low socio-economic groups will be supported to cope with the challenges of family life with the ultimate aim of becoming more physically active together.

The successful candidate will be responsible for the recruitment, training, management and ongoing supervision of volunteer befrienders who visit families and offer emotional support. Recruitment of families is a key part of this role, linked to developing relationships with key agencies that support families and identify relevant families to benefit from the project. Data collection is also a key part of this role.

Experience of effective project management including experience of meeting targets and deadlines are essential. The ability to listen with empathy as well as having a high standard of written and verbal communication, report writing and presentation skills are essential.  Commitment to safeguarding vulnerable adults and children, as well as commitment to equal opportunities principles and practice are also required.

The post involves working in the community in Ealing with some work from home so a suitable home working environment is essential. Regular travel around the Ealing area will be required.

Please note that due to Covid-19 tasks on this role may be carried out remotely from the employee's home via MS Teams while it is not safe to deliver face to face services or work in one of our local offices.

Please visit our website via the apply button to obtain the job description, full person specification, application form and guidance. Please note that we only accept application forms. CVs will not be accepted

Closing date:  Sunday, 27th September 2020

Interview date: TBC (via MS team)

Family Engagement Manager

Have you got what it takes to support prisoners and their families?

Pact is a highly respected independent charity, which together with its subsidiary, Pact Futures, works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners, and to ex-prisoners.

Position: Family Engagement Manager
Location: HMP Coldingley, Bisley, Surrey
Job Type: Full Time, Permanent
Hours: 37.5
Salary: £23,500 per annum,

Closing date for applications: 25th October, 2020
Interview date: W/C 9th November 2020

About the Role:

You’ll lead and deliver the family services at HMP Coldingley in line with the establishment’s requirements, involving visit centre services; play provision; a social enterprise refreshment/catering service; complex family casework and support for family groupwork interventions.

You’ll also develop and maintain positive relationships between prisoners and their loved ones, with the aim of reducing the likelihood of prisoners reoffending through supporting and maintaining family contact. The service will provide support to ensure that children, families and prisoners are treated with respect and dignity. The service will also help ensure families are able to gain greater access to support and early help within their local community and services and families work together to decrease the chance of intergenerational crime.

About You:

To be successful in this role you will ideally be knowledgeable of the criminal justice system and have an aware of the impact of custody on prisoners and on their children and families. You will lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships

In addition, you will possess excellent organisational skills, excellent communication skills and work in a challenging environment whilst remaining calm. Furthermore, you will act as a role model for volunteers and an ambassador for Pact, conducting yourself professionally at all times, with high standards of personal integrity and accountability.

Furthermore, you will have the skills to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels.

What Pact Offers:

Pact offers a range of employee benefits including free confidential advice and counselling, generous holiday entitlement, cycle to work scheme, free eye care vouchers and pension. You will undergo a thorough induction and training programme and be supported by a friendly, enthusiastic and committed team.

You may have experience of the following: Casework Manager, Key Working, Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not For Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

Ref: 94724

 

Child Play Worker (Mobile Play Worker) x 3, zero hours, £9.99 per hour, Bexley, Kent (Greater London), fixed term to end of April 2021

This is an exciting opportunity for Child Play Worker (Mobile Play Workers) to be part of a multi-disciplinary Family Support team, contributing to a safe and stimulating childcare and support experience for parents and carers within Family Lives policies and procedures. The Mobile Workers will undertake centre based activity to assist with play work as required and as directed by the Mobile lead. You will signpost families, where -relevant, to access the correct services to meet their needs and to narrow the gap in outcomes for the most vulnerable children. You will also work closely with the home visiting service volunteers and parenting lead in delivering a joined up package of early support for families.

The successful candidates will be responsible for the general care and observation of the children in childcare activities, taking action as necessary to ensure health and safety, cleaning and maintaining equipment. You will be responsible for supporting the function of the children’s centre activity programmes and play work to improve take up and outcomes for parents.

Please note that due to Covid-19 tasks on this role may be carried out remotely from the employee's home via MS Teams while it is not safe to deliver face to face services or work in one of our local offices.

You will have proven experience of working in a team and working directly with children and families in a social care or educational environment, as well as experience of working with multi-racial groups.  Managing equality, diversity, commitment to the values, aims and objectives of Family Lives, and commitment to safeguarding vulnerable adults and children are essential.

As a condition of appointment to this post, you are required to hold a qualification related to Social Care or Child Care NVQ2 and be willing to work towards Level 3 within 6 months of your start date.

These roles are zero hours posts, meaning no there are no guaranteed hours and will depend on contracts won by Family Lives.

Please ensure you address every criteria on the person specification on your supporting statement, preferably in order.

Please visit our website via the apply button to obtain the job description, full person specification, application form and guidance. Please note that we only accept application forms. CVs will not be accepted.

Closing date: Monday, 2nd November 2020 (by 9am)

Interview date: Week commencing the 9th November 2020

Family Matters (FM) is looking for an Independent Sexual Violence Advisor to work with gangs, based in  West Kent.

FM is an independent charity for people affected by sexual crime in Kent.  FM are looking to appoint an ISVA who is skilled and knowledgeable in working specifically with children and YP who have been victims of gangs or subject to CSE.

Your primary role will be to provide a pro-active service for children/YP and adults who have experienced sexual violence, when required within and outside the criminal justice system, throughout Kent.

You will need to build trust with the children and YP in order to explore and help address risky behaviours, relationships and situations they find themselves in. Whilst balancing this with your duty for protection, following agency guidelines and the rights of the children and YP. Helping them to make new choices about their future lives.

 We are seeking to employ professionals who have a worked in the industry for a considerable period of time, who have knowledge of the practices and programmes that are available to support and enable the CYP to make other choices.  They would have proven connections within this field already and be able to work in a multi-agency way with Early Help, social care, offender management, health and education, probation, police, schools who would be instrumental in helping us to identify CYP at risk of exclusion. Training would be provided on an ongoing basis.

You will be expected to obtain accreditation in the ISVA role if you do not already have them.

 You will be working closely with the children and YP who might be victims of violence or pressured into doing things like stealing or carrying drugs or weapons. They might be abused, exploited and put into dangerous situations.

You will need connections within all the local communities in order to help and support them through these times. You will also be responsible for identifying and risk managing safeguarding measures relating to the victims.

You will need the skill set to make reports that help others to identify, and improve the safety of the children and YP’s. Using your knowledge to develop strategies to prevent and disrupt the behaviour of perpetrators.

You would be required to work from our Gravesend HQ as a base. However a considerable amount of your time would be using outreach work, to spread the news of the new service and what FM can offer, by promoting events within the various communities.  The persons we employ need to be skilled in social media as a means of contacting and keeping the CYP’s involved in their future.

You will have good partnership connections as you will be working closely with them to enable our service to be seen as the provider of good working relationships with other professionals and the CYP.

Your role would involve risk assessment, which may be the family as well as the child/Y/P, helping them access their rights, along with health and other services they require, monitoring and keeping victims informed of case progress and providing support through the criminal justice system.

You must have extensive experience of planning and delivering caseloads, with strong crisis management skills and an understanding of the needs of victims experiencing sexual violence, particularly adults. You will have an approved and accredited ISVA qualification or a willingness to undertake the ISVA qualification.

You will be required to attend relevant meetings and will provide regular reports to your line manager and also undertake talks and presentations to local groups and agencies on the work of Family Matters, developing networks and partnerships and increasing the role of the service in the community. Good IT skills, knowledge of criminal justice issues and an understanding of the effects a court appearance can have on victims and witnesses of crime are also essential. You will be able to communicate effectively both verbally and in writing with people from all areas of the community and be able to assist with the monitoring, evaluation and administration of written statistical reports on the project management for our external funders.

Hours: 21 hours per week. Between the hours of 8am-8pm when required, Monday to Friday. 3 days per week equivalent.

Pro rata Salary: £15,996 for the 21 hour role. £13,840 pro rata if not qualified but training will be provided to reach this qualification and salary when qualified.

Person specification

Essential – Personal qualities

An empathetic, non-judgemental and compassionate attitude and a genuine desire to support those affected by rape or sexual abuse.

Sound knowledge of the Criminal Justice System

Previous proven work with Gangs children/Young People

Good report writing

Excellent interpersonal skills with the ability to provide emotional support to others and quickly build a rapport with our clients in person or over telephone, email or instant messenger.

A calm and confident approach to supporting clients who may be vulnerable or distressed.

Exemplary communication skills with the ability to listen to, understand and address the requirements, concerns and questions of our clients.

Excellent time management skills and the ability to prioritise work

A team-player with a positive outlook and strong work ethic.

Self-awareness and emotional resilience.

Essential – Knowledge, Qualifications or Training

A good standard of English language.

Excellent written and verbal communication skills

Knowledge of office management systems and procedures

A confident computer user with good ICT skills.

An awareness of confidentiality, data protection, safeguarding and appropriate boundaries.

Family Matters is committed to the safeguarding of children and adults at risk and adopts strict measures to ensure the safety of its clients. Family Matters expects all staff to work within its safeguarding policies and procedures. All staff undertake enhanced DBS checks

. You will be working in line with the Department of Education’s ‘Working together to safeguard children’ (DfE, 2018b)

Desirable: ISVA accreditation

Please send a CV and covering letter detailing your suitability for this role and why you want to work for Family Matters. 

ABOUT THE ROLE

The role of HTO worker was created in partnership with the Commissioner of Westminster Homelessness Services in response to a growing desire to be more flexible around outreach and support with the most vulnerable and marginalised in the local homeless population. Consistent with evidence in the literature, strong evidence from SurvivorsUK and local, professionally- informed estimates suggest that the vast majority of people who find themselves sleeping rough in Westminster have histories of significant trauma and, for most, this includes experience of sexual violence in childhood. Although there are clients who are no longer sleeping rough and who are offered access to quality key work, excellent link up with drug and alcohol services, education, training and employment opportunities, many are not able to use the support available to move on in their lives.

This role provides bespoke, tailored ‘in the field’ therapeutic interventions to such clients and the opportunity to work in close partnership with other professionals involved in their care, promoting a trauma informed therapeutic response to significantly disenfranchised and vulnerable clients.

In addition to supporting clients directly, part of the role is to improve cross-sector professional knowledge and understanding of sexual violence-related trauma and to support staff.

PURPOSE

• Provide a therapeutic outreach service to clients based in Westminster living in the context of homelessness with a history of trauma
• Collaborate with clients and other professionals on ongoing assessment of their needs
• Provide training and ‘trauma clinics’ to support staff to promote a trauma informed approach
• Support the monitoring and reporting to funders on the development and delivery of the service.

SurvivorsUK is committed to continually developing our practice as an equal opportunities employer.

We strongly encourage the applications of people from structurally oppressed communities, and those who share some of the identities of our service users. In particular, our organisation will benefit from increasing the representation of BAM (Black, Asian and Mixed Heritage) people, trans* and non-binary people, and men in our staff teams.

Please read the full job description thouroughly and complete the attached application form and return to us by Tuesday 20th October. 

Family Action is a charity committed to building stronger families by delivering innovative and effective services and support that reaches out to many of the UK’s most vulnerable children, young people and their families. We seek to empower people and communities to address their issues and challenges through practical, financial and emotional help.

Stockton Family Outreach and Volunteering Service is part of the 0-19 service in partnership with Stockton Borough Council and Harrogate & District NHS Foundation Trust. We work with children, young people and their families, who are not currently open to Social Care services or Early Help; in the hope of preventing this involvement in the future. We work in partnership with these agencies to complete targeted and timely interventions with a child or young person and their family. Volunteers provide support by delivering accessible, hub-based sessions, community-based family support; or by working in the background to support professionals.

The successful applicant will support the Volunteer Coordinator in delivering an ambitious volunteer strategy across the Stockton 0-19 service, both within the Family Hubs and the wider community, by recruiting, training and supervising a caseload of volunteers. They will work closely with the Community Participation Worker to embed volunteering across the service and to provide volunteering support for Community Engagement and Service User Participation events. During school holidays, they will lead a team of volunteers in the delivery of our Families, Food and Fun programme which aims to limit the impact of holiday hunger and food poverty as well as supporting families to play and learn together.

Experience of recruiting and supporting volunteers is desirable but not essential. You will need to demonstrate experience of building and maintaining professional relationships with children, young people, community groups and other agencies; and working with communities in an empowering and supportive way. The post will involve working with volunteers, families and professionals across Stockton-On-Tees. You must have access to a vehicle for business purposes and be able to travel frequently, with the expectation you will work collaboratively with Family Action & key delivery partners across the North Region of the country.

Our Values: People focus, Mutual Respect, Excellence-in-all-we do and a Can-Do attitude.

If you can relate to these and have the necessary skills and attitude we can offer you:

• A competitive salary, leave entitlement and pension scheme
• Career development opportunities
• A full induction and ongoing quality training
• The opportunity to become part of Family Action initiatives
• Flexible working hours
• Managed workloads with regular supportive and reflective supervision
   

Please visit our current vacancies page to download an application form and the documents to apply. 

Closing date: 23rd September 2020 at 9am

Recruiting for a Support Workers to join our Homelessness Service in North Surrey!

£19,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

This generic floating support service offering tenancy support to residents of Runnymede, Elmbridge and Spelthorne. The service has six members of staff with a service capacity of 76 customers.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Manager
- Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the services and benefits they are entitled to
- Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
- Undertake all administrative work and keep accurate and comprehensive tenant /customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
- Ensure that referrals are managed effectively and in line with the referrals procedure
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Work closely with the team and communicate openly
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness, housing or support/care

First round of telephone interviews will be taking place 5th October 2020.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Sales and Outreach Workers are the face of The Big Issue and work with the vendors to maximise their potential.

The Job

Your main responsibilities in this role will be executing and increasing sales and creating a positive environment for vendors to work in. You will be working one-on-one with vendors, actively recruiting new vendors, managing pitches and promoting good relations with the community where our vendors work. As a member of a small team, you will need to be proactive, organised, and have a non-judgemental attitude.

In addition to create a good working environment for the vendors, you will also be responsible for marketing The Big Issue within the local area and forming strong networks within the local community.

You must be proficient in Microsoft packages with good organisational skills and the ability to juggle and prioritise demands from different directions. An understanding of the practical and emotional needs of disadvantaged people and/or people facing poverty, and a commitment to the social objectives of The Big Issue is essential.

A full driving licence is desirable for this role but not essential

For a full job description including the summary of skills, qualities and experience required for the role please download from the link below.

If you think you have the skills and enthusiasm to take on this exciting role please click on Apply. You will be asked to complete a short application form and then upload your CV and a covering letter which should explain your interest and related skills for the role. 

Salary and Benefits

We offer 

• A salary commensurate with the third sector, which can be confirmed on request
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a Health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment.

Workplace details

This role will be based at our Bristol office although you will need to travel within the Bristol area.

Closing Date: 26th October 2020

The Big Issue is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

The Big Issue thanks all applicants for their interest and will reply only to those invited for interview.