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Top job
Rising Sun Domestic Violence and Abuse Service, Canterbury, Kent (On-site)
£24,587 - £29,525 per year pro rata depending on experience
We are recruiting an outreach worker to support survivors of domestic abuse.
Posted 5 days ago
Top job
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£24,969 - £25,614 per year pro rata, (Actual £14,846 - £15,230)
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£24,969 - £25,614 per year
Providing safety planning, support, advice and assistance to women and Children who have experience Domestic Violence.
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Page 3 of 18
Canterbury, Kent (On-site)
£24,587 - £29,525 per year pro rata depending on experience
Part-time (4.5 days (33 hours and 45 minutes) a week)
Temporary (Fixed term of 1 year, with potential to be extended)

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Location:   Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury

Responsible to: Head of Adult Services

Probation Period:   6 months


Benefits:   25 days holiday pro rata, bank holidays, plus 3% matched pension contribution, employee health cash plan and discounts scheme

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010.


Rising Sun Domestic Violence and Abuse Service (the Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

We are looking for a creative and proactive individual who has experience of supporting survivors of domestic abuse. Working with survivors of domestic abuse as an outreach worker, you will play a crucial role in advocacy, risk assessment, safety planning and empowerment.

As part of our passionate and committed team of approximately 45 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.


  • To provide practical and emotional support to survivors of domestic abuse, including crisis intervention, risk assessment and safety planning.
  • To develop individual support plans, which address the risk of harm and offer information, advocacy, advice and signposting to survivors, underpinned by individual risk and need.
  • To empower survivors, thereby increasing self- esteem, reducing isolation and helping survivors to keep safe.
  • To provide survivors with information relating to their rights and ensuring survivors are empowered to make decisions based on their options.
  • To work in collaboration with the adult team and wider Rising Sun team to support other programmes delivered within the organisation.


Service delivery

  • Work as part of a team providing high quality support, advice, advocacy and information to survivors of domestic abuse.
  • Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality.
  • Work in a needs led way with a specific focus on a trauma informed approach, which recognises domestic abuse and its impact.
  • Work holistically with survivors, recognising individual needs, and help survivors to recognise and build on their strengths and abilities to build self-esteem and resilience.
  • Offer support face to face or remotely, via phone or video call, depending on the needs of the survivor and current guidance around social distancing.
  • Attend regular supervision and appraisals with line-manager.
  • Work effectively in partnership with other agencies and refer on appropriately, dependant on need and risk. This may include referral to specialist agencies, to other specialist DVA services or other external processes (for example MARAC).
  • Assess risk to individuals on a regular basis using the DASH risk indicator checklist.
  • Work with survivors to develop tailored support plans with a focus on reducing the risk of harm, increasing their personal safety (and that of any children) and responding to their individual needs.
  • Support survivors to be able to identify and manage the risks to themselves and their children
  • Provide information to survivors in relation to their options, including guidance in relation to their housing, legal and welfare rights and advocate on their behalf as required.
  • Encourage service users’ participation in service development, continuous improvement and feedback exercised.
  • Represent the Rising Sun at relevant community meetings and forums.
  • Support Rising Sun’s community services including our One Stop Shop drop in service and group programmes.
  • Maintain up to date and accurate records and ensure, reports and evaluations are completed as required.
  • Work as part of a team, supporting colleagues and building positive working-relationships with team members.
  • Contribute to wider team meetings and discussions to share learning and feed into organisational developments.
  • Be willing and available to work some evenings and weekends as required to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).


  • At all times work professionally and to a high standard, setting an example to the wider team and external partners.
  • A good knowledge and understanding of using IT programmes such as Word and Excel.
  • Complete administrative tasks and ensure paperwork and evaluations are kept up to date.
  • Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
  • At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information.
  • Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
  • Be proactive and solution focussed while paying attention to detail.
  • Participate in supervision, training and meetings as required.
  • Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
  • Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.


Knowledge and Qualifications

  • An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (Desirable).
  • Good understanding of the impact of domestic violence and trauma on survivors, children and young people, families and communities. 
  • Knowledge of issues affecting survivors, and an understanding of the barriers they may face in accessing support.
  • Thorough knowledge of safeguarding practice, procedures and legislation.
  • Good understanding of the operation of the agencies working together to support survivors such as social services, police etc.


  • Experience of working with survivors affected by domestic and sexual abuse.
  • Experience of managing own case load, working under pressure and prioritising workload.
  • Experience of risk assessment and management, and safety planning.
  • Experience of multi-agency partnership work.
  • Experience of facilitating group programmes. (Desirable)
  • Experience of working for a charity or not for profit organisation. (Desirable)


  • Excellent listening, written and verbal communication skills.
  • Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.
  • Effective crisis management, negotiation, advocacy and interpersonal skills.
  • Ability to work well within a team and responsibly on own initiative.
  • Good task management skills and the ability to work effectively under pressure and to deadlines.
  • Good data collection, monitoring and IT skills, including word processing and using databases and Excel spreadsheets.


  • Able to work co-operatively with colleagues, statutory and non-statutory agencies.
  • Able to set clear boundaries and a willingness to accept line management and make effective use of clinical supervision.
  • A good understanding of the importance of confidentiality, safe practice and health and safety procedures.
  • A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
  • A firm commitment to women, children’s and young people’s rights and to work within Rising Sun framework and its core values.
  • Able to travel independently across East Kent to meet survivors and attend meetings.
  • Willingness to carry out the policies and procedures of the Rising Sun and to work to agreed guidelines and codes of conduct.

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Application resources
Posted by
Rising Sun Domestic Violence and Abuse Service View profile Company size Size: 21 - 50

Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.

Posted on: 15 May 2024
Closing date: 28 May 2024 at 23:59
Tags: Advice, Information,Advocacy,Support Worker

The client requests no contact from agencies or media sales.