Finance And Office Administrator Jobs in Home Based
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our partner, an international charity, seeks an interim finance manager to support the international finance team. The successful candidate will be an all-rounder, with experience in preparing consolidated annual accounts, management accounts, whilst being hands on and taking on transactional elements of the role.
Responsibilities
- Day to day accounting and administration, including posting transactions; payment of suppliers and staff expenses; international bank transfers to overseas country offices; setting up and processing regular giving payments, and processing one off donations; banking; and process monthly payroll.
- Undertake reconciliations of bank and balance sheet accounts.
- Prepare monthly management accounts, including BVA analysis and summaries, and income and expenditure reports for budget holders.
- Prepare the annual consolidated accounts and financial statements, and support in the preparation of the annual audit, liaising with the overseas country offices.
Requirements
- Qualified or part-qualified accountant with all-round experience working in a small team within an international charity. Experience of leading on the production of annual consolidated accounts as per charity SORP in the UK, management accounts & analysis, and managing day-to-day accounting and administrative tasks.
- Hands on, able to manage a varied workload.
- Strong business partnering skills, able to work with finance and non-finance staff in the UK and overseas offices, budget holders and liaise with third parties, including banks and auditors.
- Strong communication skills.
This is a part-time role (3-4 days/week), that can be done either remotely or hybrid, coming into the office 1 day/week. All candidates (even remote) must be based in the UK and have the right to work in the UK without requiring sponsorship. This is a 6 month parental leave cover. An immediate start is preferred.
Candidates must have right to work in the UK.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Home or office (Scunthorpe, North Lincolnshire) working available. This role is available fully remotely.
Hours of work: This role is offered between 15 and 36.25 hours per week. This will be discussed with candidates at the interview.
Contract: This is a temporary position. Because of the uncertainty of the availability of funding, the Company cannot at this stage confirm exactly how long this will be for and cannot guarantee you any minimum or maximum period of employment.
*Candidates should be able to start as soon as possible and no later than 29 May 2024
About the role
The Welfare Scheme Assessor will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You’ll be an important and valued member of the team and, with the support of North Lincolnshire Citizens Advice, will be responsible for ensuring client focused outcomes are met in a pressurised environment.
You’ll be the first point of contact for residents applying for support from the welfare assistance scheme. You’ll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.
You’ll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt and manage cost of living increases.
You’ll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.
You’ll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
How to apply:
The recruitment process and how to apply You should submit:
- A CV no longer than two pages
- Cover letter detailing how your skills and experience will help you in the role.
Applicants will be assessed and interviews offered on a rolling basis.
The Senior Finance Officer is a key role working alongside the Finance Business Partner for ClientEarth’s Business Services and External Affairs teams (BS and EA) to assist in the production of the monthly management accounts, providing support to our budget holders and to a busy finance team.
This new role has been created due to an internal promotion. If you are actively studying for your ACA/ACCA/CIMA qualification this role offers you study support while learning on the job, all while helping an environmental charity deliver on its mission of using the power of the law to protect life on Earth.
You will join a finance team currently totalling 23 colleagues working across our offices in London, Brussels, Warsaw, Berlin, Madrid, Tokyo and Beijing.
Meet your Manager
In this role, you will be managed by Kasheena Paryag. In 2017, Kasheena started her career in the non profit sector and has had various finance roles in both charities and grant making organisations since. Kasheena joined ClientEarth in March 2022 and is based in our London Office. As a Finance Business Partner, Kasheena is the main point of contact for our CEO, Business Services and External Affairs departments, and works closely with these teams.
Main Duties
- Management Reporting - Support in the timely and accurate production of monthly management reporting from Workday Adaptive taking responsibility for running the reports for a number of budget departments.
- Budgeting and Forecasting - Support, as appropriate, with annual budget setting, entity budgets, monthly forecasting, process improvements and budget assumptions including Adaptive Planning modelling.
- Data Integrity - Ensuring accurate coding of transactions, raising and responding to queries from budget holders.
Role requirements
- Actively studying for ACA/ACCA/CIMA. Study support provided
- Experience of working with Access Dimensions, FocalPoint, Workday Adaptive or other similar accounting packages
- Experience of managing deadlines through a financial month end process
- Good knowledge of Microsoft Office, particularly of large excel spreadsheet functionality including lookups, pivot tables, data sorting
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
The client requests no contact from agencies or media sales.
Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 22.5 hours per week – Tuesday, Wednesday & Friday
Contract: Permanent
Salary: £35,692 per annum (pro-rata £21,415 per annum)
Location: 242 Kingsland Road, London, E8 4DG
Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this.
The role:
This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff.
Aims of the post
• To manage the office, coordinating volunteers to provide reception and administrative services.
• To coordinate and procure office and IT equipment.
• To carry out HR administration tasks acting as a first point of contact for managers and staff.
Specific Responsibilities
Office management
• Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys.
• Organise Reception rota and cover, enabling opening hours to be fully resourced.
• Dealing with petty cash.
• Managing phone and IT systems, contributing to new projects and upgrades.
• Ordering and facilitating meeting refreshments.
• Promote and manage booking of rooms.
• Manage all hardware e.g. laptops, phones etc and ordering office consumables.
• Managing small budgets and checking expenditure.
• Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept.
Volunteer and Placement development
• Day to day supervision of customer services volunteers and placements.
• Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress.
HR administration
• Investment in staff - To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance.
• Employment contracts and Consulting employees - To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys.
• DBS checks - To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers.
• Managing information - To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO.
• Payroll - To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review.
• Recruitment - To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency.
• Learning and Development - To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference.
Customer focused services
• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.
• Be supportive of PBHA’s ethos of maximising tenant/participant influence over the development of the organisation.
• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints.
General Responsibilities
• Participate in key meetings.
• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.
• Promote, develop and support PBHA’s ethos, values and impact.
• Provide cover for other managers and workers.
All staff are expected to:
• Work co-operatively as part of a team and with other teams.
• Be involved in the selection and training of new workers and volunteers.
• Participate in staff training and development activities, one to ones and all relevant meetings.
• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.
• Plan and organise own work with a minimum of day to day supervision.
• Undertake all other reasonable duties.
General Information
Please note that:
• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.
• All PBHA work premises are non-smoking.
Access Information
The Kingsland Hub site has one level and is accessible to wheelchair users.
Main Conditions of Service
This is a part time position. The post is for 22.5 hours per week. It is expected that the hours will be delivered on 3 full days (to be agreed) each week but alternative arrangements, ie 4.5 hours per day for 5 days, may be acceptable. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.
Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days – pro rata.
Salaries and expenses are based on PBHA’s salary scales and are revised each year. The salary for this post will be in the range of £35,692 pro rata per annum and the starting salary is £35,692 (£21,415 for 22.5 hours per week).
The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.
In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months). The notice period for this role is four weeks.
PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an antiracist organisation.
Role Requirements:
Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.
The minimum experience required for the post is:
• Experience of developing and maintaining efficient business administration processes.
• Experience of administering and maintaining records with regard to confidentiality
• Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports
The competencies required for the post are the ability to:
• Able to multitask and prioritise
• Able to take and model taking responsibility
• Able to take decisions
• Excellent people management skills
• Able to work closely and effectively across departments
• Able to promote Equality and Diversity, and PBHA’s values
• Able to liaise with a range of people across cross cutting areas such as Health and Safety
• Able to lead on document control
It is desirable that the candidate will have:
• Experience of recruiting volunteers
• Experience of coaching and developing volunteers or people returning to the workforce
• Experience of undertaking safeguarding DBS checks for employees and volunteers
• Experience of an HR system would be an advantage
• Experience of maintaining confidential employee records
• Experience of tendering for office equipment and supplies
The successful candidate will need to be committed to:
• Investing in volunteers’ skills, development and wellbeing
• Ensuring Value for Money in all purchasing and procurement
• Maintaining and developing PBHA as a best practice employer
• Championing PBHA’s Equality and Diversity policy
• PBHA’s values and culture of empowerment and respect
• PBHA’s Equality, Diversity and Inclusion policy
• Co-operative team working.
• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Role
At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.
This role is for someone who can support the Finance Systems Manager and Finance Systems Analyst to provide robust, reliable finance systems and applications for use by the organisation, ensuring the security and integrity of all financial data held. This role contributes to the Finance Systems Team vision to support and encourage an environment of continuous improvement. You will be responsible for routine tasks and the first point of contact in the team for non-Finance users’ support queries.
The Responsibilities
• Process regular Supplier updates following the completion of the Supplier Engagement Process
• Process regular Project and Cost Centre updates following the completion of the Project Maker App
• Produce Supplier reports to the teams for their action
• Process regular updates to the financial software (Dimensions) for the Financial Controllers (referred to as Mtab updates) and linking to the Power Apps for each Entity
• Checking, refreshing and syncing App Libraries – Checking that automated scripts have run and initiating others that are not covered by automation or other routine tasks
• Data cleansing associated with the above processes and other datasets
• Monitoring and triaging user support requests
• Diagnosing user support requests, allocating them to correct tasks and monitoring progress where needed.
• Monitoring and updating approval routes, financial data, supplier records, and SharePoint documents
• Setting up and maintaining users in the finance systems and applications
• Assisting users in navigating the finances systems and applications
• Training users in the finance induction and for ad hoc needs
• Provide support to the Processing Team with pay run queries and other controls
• Provide support to the Reporting Team (for example, journal processing, fixing reporting issues) as agreed with your line manager
• Assist the Finance Systems Team in tidying up SharePoint folders and structures
• Produce procedures in an accessible format for new staff in the Finance Team and for users outside of Finance
• Support the Finance Systems Manager in the administration and maintenance of all existing finance systems, processes, and online tools/applications
• Responsible under the supervision of the Finance Systems Manager for the management of financial data and its integrity
• Any adhoc or project related tasks requested by the Finance Systems Manager
The Right Candidate
• Excellent written and spoken communication skills in calls, emails and in person
• Strong analytical and numerical skills
• Good Excel skills
• Good Outlook and Microsoft Word skills
• A working knowledge of SharePoint and Office 365
• Experience with IT systems in a working environment for at least 2 years
• Educated to degree level
• Aptitude to learn new IT skills
• Accuracy and attention to detail
• Customer service oriented
• A team player
• Willing to take responsibility for specific tasks
• Ability to grasp and build on new concepts quickly
Working environment
We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.
The client requests no contact from agencies or media sales.
Office Co-ordinator
Edinburgh, City of Edinburgh
The Organisation
The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work across five continents with some of the world’s most vulnerable people to strengthen their voices in the decision-making arenas that affect them. With more than 150 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.
We are currently seeking for an Office Co-ordinator to join our team in Edinburgh on a permanent, full-time basis, working 35 hours per week (9am to 5pm, Monday to Friday).
Our Edinburgh office is a vibrant working environment and can support up to 25 people, although on a day-to-day basis, there are generally around eight of our colleagues working there. This is an exciting, full time office role, reporting into the Facilities and Operations Manager who is based in London.
The Benefits
- Salary of £31,960 - £38,675 per annum
- 25 days' annual leave per year, increasing with service
- Closure between Christmas and new year with additional paid holiday
- 7.5% employer's pension contributions
- An employee protection scheme offering a flexible menu of benefits
- An interest-free season-ticket loan
- A cycle-to-work scheme offering tax savings on the cost of purchasing a bike for travel to and from work
- An employee assistance programme
- Enhanced maternity, paternity and adoption policies
- Enhanced sick pay entitlements, increasing with length of service
- Flexible working options
- Support for learning and development
- Compassionate leave up to ten days per annum
- Dependents leave
- Eye tests and glasses
- Therapy treatment
This is a brilliant opportunity for an effective administrator with a strong IT background, good knowledge of Office 365, and especially the ability to work comfortably with Excel Spreadsheet. You should have a demonstrable ability to communicate effectively across the organisational divides and the ability to support the delivery of the responsibilities of the Facilities and Operations Team and the wider organisation.
We put our employees at the forefront of our priorities which is why we offer a fantastic and extensive list of benefits. Whether you’re after financial security with enhanced parental leave and sick pay, the option for flexible and home working or excellent learning and development opportunities, we’ll make sure you’re taken care of.
So, if you want to be part of the strong foundation of our workforce and support us to deliver positive change on a global scale, then apply today!
The Role
As an Office Co-ordinator, you will assist with the smooth running of our Edinburgh office and provide the required support to the Facilities and Operations Team.
Providing a friendly and welcoming environment for staff, you will act as the first point of contact for all Edinburgh based staff, effectively dealing with staff requests relating to their working environment, including health and safety issues.
You will also provide IT support to staff, liaise with our IT provider, carry out staff building induction and training as will be required for new starters, ensuring that procedures are in place for onboarding of new staff.
Additionally, you will:
- Ensure meeting room equipment is in working order
- Arrange Edinburgh based social functions for staff
- Process invoices and track payments
- Ensure up-to-date information is available on the SharePoint Facilities intranet site
About You
To be considered as an Office Co-ordinator, you will need:
- Experience in a similar service and administration and/or office support orientated role
- Experience providing support to financial administration processes
- The ability to set up, implement and maintain office systems
- Good knowledge of IT and Office 365
- Good written and verbal communication skills
- A proactive, flexible effective planner with a can do attitude
- At a minimum, A-Levels or an equivalent level of education or equivalent experience
The closing date for this role is 26th May 2024.
Interviews are scheduled to take place w/c 3rd June 2024.
The client requests no contact from agencies or media sales.
Apprentice Personal Assistant - Executive Director of Finance and Strategic Planning
Contract: 18 Months Fixed Term contract, full time, Level 3 Apprentice
Salary: £24,113 - £25,319 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.
About WaterAid:
Want to use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as an Apprentice Personal Assistant to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WaterAid Finance and Strategic Planning team is a diverse and friendly team always ready to help each other and support WaterAid teams to deliver their aims and the contribute to the WaterAid mission.
About the Role:
The Apprentice PA will provide efficient and professional administrative and secretarial support to the Director of Finance and IT. The PA will provide support to the Director, in the following areas:
- Efficient coordination and support for the Director and the teams in both finance and IT.
- Assistance with the coordination for the Director of Finance and IT in their cross organisational and federation responsibilities, including Directors Team, Global Executive, Global Finance Executive, Audit Committee and Board of Trustees where necessary
You'll also:
- Act as business assistant and support for the Director, and their teams
- Proactively prioritise Director's time, forward planning of workload, travel arrangements, and diary management.
- Act with the Director's delegated authority whilst sensitively recognising and respecting the accountability and authority of others present.
- Proactively coordinate UK, and global, meetings where required
- Attend SMT meetings to take notes of the meetings, record and manage the completion the actions/priorities that arise
- Maintain relationships with key stakeholders across WaterAid.
- Provide cover for other PAs during annual leave, absence etc. (as part of the PA Team).
- Provide assistance with the inputting of the Director's expenses - budget allocation etc
- Assist with the Travel arrangements for the Director and the team.
- Pro-active, high attention to detail and pride in all outputs.
- Track priorities, flagging issues to Director, and proactively coordinating such items across SMT and other key stakeholders, to ensure timely actions are taken and issues dealt.
- Carry out research and prepare materials including presentations and written briefings as required.
- Maintain up to date secure and accessible team records (e.g. organigrams, JDs, etc)
- Commit to and complete apprenticeship training and development programme
About You:
- Accuracy and high attention to detail, to be able to produce written work of high quality and maintain accurate records
- Effective time-management skills; ability to manage multiple projects, priorities and deadlines
- Excellent interpersonal and communication skills; ability to deal with people at all levels of the organisation with confidence and discretion
- Excellent command of written English, to produce reports and communication materials to the highest standards
- Very good numerical skills
- Strong decision-making skills
- Ability to build and maintain strong relationships
- Active user of websites and digital tools and technology
- Excellent IT skills in MS Office (Outlook, Word, Excel, PowerPoint)
- Good organisational and project management skills; with the ability to organise and manage successful projects and events
- A commitment to personal learning, development and improvement in pursuit of own objectives and those of the team and organisation
- Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation
Apprenticeship Requirements
- Have an A-C grade at GCSE or equivalent in Maths and English
- Have lived continuously in the UK/EEA for the last 3 years
- Not have a degree in any subject
- Not have done the Business Administration Level 3 programme previously
- Not have significant work experience of more than a year or so
Closing date: Applications will close at 23:59 on Tuesday 28th May 2024. Availability for an in-person interview is required between 22-26th May
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Role: CRM & Systems Administrator
Reporting to: Project Manager, Director’s Office
Purpose of job: To work with the Partnerships and Philanthropy/Fundraising, Finance and across all Foundling Museum teams by providing excellent CRM & systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include managing and maintaining a CRM database of contacts, digital systems, records management, general administrative duties, HR and IT support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£26,000-£28,000pa depending on experience
Who we are looking for:
Are you fascinated by data with an excellent grasp on IT and digital systems?
Are you interested in the role digital systems play in how arts organisations and cultural projects are managed?
Are you looking to take the next step in your arts administration or fundraising career?
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of CRM & Systems Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM in 2023.
This new role is essential to the success of Philanthropy and Partnerships, Director’s Office and the whole team, in providing effective research and administration support. The CRM & Systems Administrator will provide support across all fundraising areas including individual giving, corporate sponsorship and trusts and foundations as well as playing a vital role in keeping all Museum systems working effectively.
This includes processing donations and gift aid and maintaining records on the CRM. You will work as a key part of the Philanthropy and Partnerships team to help implement the Philanthropy and Partnerships strategy and streamline all CRM and supporter processes.
This is an exciting opportunity for a highly organised individual with a flair for collaborative working and information management who is looking to expand their administration skillset and make a tangible impact on our work, in particular supporter relationship management.
Critical to this role and the ongoing project of managing information, income generation and communications, will be the collection, management and sharing of data within our data and digital eco-systems.
Key objectives in first 6 months:
- Completed the migration of supporter data to Beacon CRM, working closely with the Project Manager: Director’s Office to ensure that data is managed in the most effective way to aid relationship management and income generation going forward
- Planned a phased migration of day-to-day organisational information into SharePoint over 12months to ensure effective working practices across the organisation
- Supported all staff with records management and general administration
- Supported the HR Manager with timely and efficient HR administration including inductions, off-boarding, staff training & events
Key responsibilities:
CRM Administration & Finance Processes
- Maintain and regularly update the CRM system by logging all applications made and pending, prospects, funding received, reporting deadlines, reports, thank you letters and all other supporter correspondence
- Process donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on CRM are up-to-date and any information related to gifts, grants and donations received is captured accurately and consistently
- Day-to-day administration of the Museum’s Friends, patrons and corporate sponsorship schemes and 1700 Clubs, as directed by the Philanthropy and Partnerships team
- Support the maintenance of accurate financial records of funded projects
- Support the Finance team with Gift Aid administration as required
Data & Insights
- Assist in data capture and gathering, including statistics or insight to support reporting, business cases, reports and funding bids
- Research trusts, businesses, and individuals with a view to identifying potential supporters and maintaining an up-to-date and accurate records of such contacts, updating the team, CRM and prospect pipelines on changes to information
- Ensure that strict confidentiality and GDPR legislation and guidance is adhered to in all aspects of recording data and sharing information in research profiles
- Work with internal teams to appropriately segment and steward new contacts through the CRM, including making data selections for email marketing campaigns.
- Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM
- Help to ensure income from visitors is maximised via Goodbox, Beacon, on-site signage and communications etc, and, with support from the Visitor Engagement, Commercial & Operations & Communications teams, move every customer on to their next step of supporter journey, evaluating touch points and messaging both onsite and online
Organisational Infrastructure
- Schedule priority internal meetings, including all-staff meetings, diary meetings and training sessions
- Support Project Manager: Director’s Office with Leadership & Governance, including setting up and scheduling of Trustee meetings, ensuring hybrid options are delivered, catering etc
- Arrange staff away-days, outings and celebrations
- Deliver general administrative support to SMT and colleagues as required, including basic IT support and HR admin, as directed by the HR Manager
- Manage the ordering of office items, including stationary and support users with IT inductions, including DSE requirements and checklists
- Work the Project Manager: Director’s Office, and with all departments to understand and map requirements for an integrated digital infrastructure framework
- Work with all departments to ensure that digital assets are stored according to data retention and records management best practice guidelines
- Work with the Director of Commercial & Operations, the IT Working Group and IT Support contract via Cara Networks to support the smooth migration of data currently stored on shared physical drives, to SharePoint and other digital platforms, through a phased transition process
- Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins and taking responsibility for suspending user accounts when staff leave
Other
- To perform any other tasks as reasonably requested by the Directors, Project Manager: Director’s Office and Philanthropy and Partnerships team.
Person specification
Essential:
- Excellent administration and analytical skills
- Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders
- Experience working with not-for-profit databases, such as Beacon CRM
- The ability to also work independently and take initiative within a small team and support colleagues, even under pressure
- Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities
- Excellent IT skills including in depth knowledge of CRM, Microsoft 365, SharePoint, and other cloud based digital systems
- An enjoyment of and willingness to engage with a wide variety of people and organisations
- Able to act with discretion and maintain professional confidentiality at all times
- A commitment to excellence and professionalism
- · Appreciation of and support for the aims, values and ethos of The Foundling Museum
- A right to work in the UK
Desirable:
- An interest in and engagement with the work and ethos of the Museum
- An interest in and engagement with the arts, heritage and/or music
- Experience of working in a fundraising environment
Interview timetable & how to apply
Closing date: Thursday 23 May at 10am
First interview date: Thursday 6 June 2024
Second interview date for shortlisted candidates: Thursday 13 June TBC
To apply please click on the apply button at the bottom of the screen, you will be taken to our website and then on to our application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are an ambitious, dynamic and impactful charity. Following their sons’ diagnosis of Duchenne muscular dystrophy (DMD), Emily Reuben and Alex Johnson founded Duchenne UK in 2012.
DMD is a devastating progressive condition diagnosed in early childhood which causes all the muscles in the body to gradually weaken. There are currently only very limited treatment options for DMD, so Emily and Alex set up Duchenne UK to change this.
Since 2012, we have raised more than £27 million to end the devastating impact of DMD. We fund ground-breaking scientific research to find effective treatments. We’ve developed the infrastructure of DMD clinical trial delivery in the UK. We engage industry and regulators to accelerate access to treatments. And we’re here to support every family affected and ensure that they receive the best possible care. We aim not only to improve quality of live but stop the disease in its tracks. We’re doing it faster too, because this generation of patients can’t wait.
Alex and Emily were awarded OBEs in The King’s Birthday Honours List in 2023 in recognition of their services to charity and to people living with DMD. They, and the dedicated and effective team they have built at Duchenne UK, are now at the forefront of this work in the UK.
An opportunity to join our team
We have an opportunity to join our team and build on these achievements. We are recruiting for maternity cover for our Personal Assistant and Office Manager, who will be a key part of our team and play a vital role in helping us achieve our mission.
This is an all-encompassing role for an accomplished and confident Personal Assistant to support the Founders and Director of Research of an innovative and ambitious charity and oversee the management of the Duchenne UK office.
The successful candidate will be highly organised with strong interpersonal and communication skills with the ability to build relationships with a wide variety of individuals, internally and externally. Reliability and a can‐do, proactive attitude is a must, along with having an outstanding commitment and sense of dedication to understanding, fulfilling and anticipating the principles' and office's needs and priorities.
The Personal Assistant and Office Manager will report to the Finance Manager and work alongside the Managing Director, CEO and Director of Research and Development.
Working for Duchenne UK
We are a friendly, energetic, and determined team. As we are led by two parents of boys who live with DMD, our team has a very strong feeling of contribution to our mission.
We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.
We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, we operate ‘Summer Fridays’, allowing staff to benefit from half days on Fridays (pro rata’d for part time staff) to enjoy the long summer weekends.
Job Description:
Duties to include, but not limited to:
- High volume diary management, including work and personal diary prioritisation and filtering out non-essential meetings.
- Answering, screening and responding as appropriate to incoming calls, visitors and correspondence.
- Preparing for internal and external meetings, calls and video conferences including confirming relevant materials are received, printed and bound for meetings.
- Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones.
- Administration support for the research team, including arranging meetings and assisting with event and meeting organisation.
- Management of expenses including arranging currency and processing expense claims in a timely manner.
- General office management and operational support including:
- Liaising with suppliers / brokers (e.g. internet, energy, insurance)
- Relationship management with office landlord
- Overseeing office supplies and equipment
- Internal event organisation (e.g. staff away day, wellness day, staff meetings), including budget management, venue booking, overseeing delivery on site.
- Maintaining up‐to‐date contacts.
- Managing internal files and maintaining the confidentiality and organisation of file contents.
- Minute taking and writing, general secretarial and administrative support, including at Board meetings.
- Booking personal appointments for the CEO where necessary.
- Management of deadlines and prompting the team where necessary.
- Other ad hoc duties including personal tasks.
- Occasional support on Duchenne UK’s high-profile events.
The experience needed
- An excellent command of the English language: written and verbal.
- Exceptional diary management skills.
- Advanced MS Office (Word, Excel, PowerPoint and Outlook).
- Event experience would be ideal, but not essential.
- Experience of working with a CRM system would be ideal, but not essential.
The Candidate
- Discrete, confident and diplomatic.
- An approach which is flexible, innovative and responsive.
- Ability to problem solve in a pressurised environment, work autonomously and be very proactive in approach.
- A team worker able to share information and maximise opportunities.
- Highly organised with ability to prioritise and manage multiple tasks.
- An excellent communicator, with outstanding verbal and written communication skills.
- Excellent organisational skills and an eye for detail.
- Very attentive to detail and accuracy.
- Enthusiastic, can-do attitude.
Team Working
- Embody Duchenne UK’s culture of collaboration, inclusivity, support and respect in your ways of working.
- Champion the professional integrity of Duchenne UK.
- Work with colleagues to achieve organisational aims.
- Undertaking any other duties which are required.
Other Requirements
- Occasional working outside of office hours for key events and activities.
- First aid qualification (desirable).
Sound like the job for you? We’d love to hear from you:
Benefits
- 25 days of annual leave + 8 days of public holidays (both pro rata)
- Summer Fridays – half days on Fridays in July and August (pro rata)
- Flexible working policy
- Hybrid working
- Standard Employer Pensions contributions after 3 months
- Team wellness day and team away day
- Training and development opportunities
Terms and conditions
The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.
The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.
Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.
The organisation’s hybrid working policy is at the discretion of the line-manager during the first three months of employment, to support the induction process.
Applying for this job
Please send us a copy of your CV. In addition, please answer the following questions, with a maximum of 300 words per question. You can send us a short film with your answers if you prefer or let us know if you would like to give us this information in a different way.
1. Please tell us why you would like to work for DUK.
2. In the job description, we have highlighted a range of experiences and skills we think we need. Please describe how you have demonstrated three of these. Please give us practical examples. It’s ok to use experiences from outside of paid work, including experiences you may have had in your personal life.
3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know. We want to know some of the things you have done and the experiences you’ve had, and what you think they have taught you.
4. Tell us one thing that really excites you about this role. If you would like to discuss the role, please contact Duchenne UK
The client requests no contact from agencies or media sales.
You will be highly organised, with strong experience of administering financial and operational support to an organisation. As a positive ‘can-do’, resourceful and supportive team player, you will be confident working alone and with others, as part of a small team.
You will be ready and able to work remotely in the UK.
We are committed to supporting professional development, and flexible working.
Please make sure to submit both an application form and a CV. If either are omitted, the application will not be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking a full time experienced administrative officer to support our Best Years Hub. This role will act as the first point of contact for all services users and volunteers who are referred to the hub.
The ideal candidate will have at least 3 years experience in a similar role, good administrative skills, a pleasant and helpful telephone manner, good attention to details and experience of using all Microsoft packages, WordPress, Canva and all social media platforms.
The client requests no contact from agencies or media sales.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Job title: School Fee Assistant (Accounts Receivable)
Contract type: Interim - Ongoing
Location: Head of a multisite school/academy - KT11 1BL
Pay: £14 - £15 an hour + holiday pay
Are you an experienced Accounts Receivable professional? If so this ongoing interim School Fee Assistant could be a great role for you.
In your role as School Fee Assistant you will be responsible for the day to day administration of student accounts whilst delivering accounts records and customer service.
Your day to day duties as School Fee Assistant will include;
- Processing Accounts Receivable invoices
- Processing all income, student record updated
- Raising credit notes
- Very light credit control - chasing outstanding payments
- Maintaining accurate billing information
- Taking payments over the phone and ensuring all income is recorded in correct ledger
- Managing the accounts receivable inbox and handling relevant queries
- Assist with month end reconciliations and biannual billing processes
In your role as Student Fee Assistant your duties you will work as part of a wider finance team at the Head of Offices.
The skills you will bring to your role as Student Fee Assistant will include;
- Prior experience in similar accounts receivable role (Prior experience in a school is not essential)
- Knowledge and understanding of debit VS credit
- Excellent communication and customer service experience
- Working knowledge of Excel and experience of any accounting system
If you are interested in applying for the position of Student Fee Assistant then please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.