Finance and support services manager jobs

This role supports the finance function by leading the preparation and integrity of management accounts across the National Centre for Circus Arts group. Working closely with the Head of Finance, the Management Accountant ensures that financial processes, controls and reporting are robust, accurate and delivered to a high standard.

The role prepares monthly management accounts, supports budgeting and forecasting processes, and provides financial analysis and reporting to budget holders. It serves as a key point of contact for internal stakeholders, helping non-finance colleagues understand financial information and improve decision-making.

The post holder oversees core transactional processes including purchase and sales invoicing, reconciliations and payment runs, ensuring compliance with internal controls and policies.

This is a hands-on role in a busy, collaborative environment, requiring strong attention to detail, organisational skills, and the ability to manage competing priorities while maintaining accuracy and professionalism.

To apply, please complete the online application form, where you will upload a CV and be asked to write a response to three questions which are available on the Job Description.

The Katie Piper Foundation is seeking an experienced Finance and Business Manager to join our small, dedicated team in this newly created role, central to supporting our growth over the next three years.

You will lead all aspects of financial management, working closely with the CEO on budgeting, planning, and resource allocation. Responsibilities include overseeing day-to-day finances, producing management accounts, reporting to the Board, and ensuring strong financial controls and compliance.

In addition, you will help strengthen the charity’s wider operations, improving systems across IT, data, and reporting, as well as supporting risk management, policy development and measuring and communicating our impact.

This will be varied and evolvingrole suited to someone confident working across both strategic and operational areas, and comfortable driving organisational improvement.

We are a fully remote team. The role is home-based and part-time (28 hours a week, FTE 35 hours), and we are open to flexible working arrangements.

We are looking for a proactive professional with strong financial expertise and a broader business mindset. If you are ready to take on a pivotal role in a small team supporting a life-changing cause, we would love to hear from you.

To learn more about the role and how to apply, please view the full job pack here:
https://lnkd.in/dXjWSVwV

We are seeking a highly organised and detail-oriented Finance and Operations Manager to oversee our financial operations and ensure the effective management of our resources. This role is central to maintaining our financial health and supporting our strategic goals. You will ensure all financial processes are accurate, compliant, and efficient. You will work closely with our Director to ensure all financial processes are accurate, compliant, and efficient. 

KEY RESPONSIBILTIES INCLUDE: 

Invoicing and Payments 

Cash and Monitoring 

• Update monthly actuals and track variances within the cashflow. 
• Support project teams with maintaining and reporting on budgets in line with funder requirements.
• Contribute to the development of budgets for fundraising proposals.
• Continuously review financial systems to ensure efficiency and best practice

Bookkeeping 

• Carry out weekly and monthly bookkeeping tasks, including journal entries in QuickBooks and balance sheet reconciliations.
• Support the production of quarterly management accounts.
• Prepare ad-hoc financial reports and analysis as required.
• Oversee Gift Aid claims and processes.

Independent Examination, Annual Report and Accounts 

• Prepared and organised all documentation for the Independent Examination, ensuring compliance with statutory and Charity Commission requirements. 

• Supporting the Director in responding to examiner enquiries and year-end processes. 

• Reviewing financial records, reconciled balances, and drafted sections of the Annual Report. 

• Coordinating with internal teams and external advisors and assisting with implementing examiner recommendations. 

Our Data and Insight Manager plays an important part in Cure Parkinson’s ambitious growth plans. Joining us at a pivotal time, we can offer a self-motivated and enthusiastic data specialist the opportunity to develop and make their mark as part of this innovative and dynamic charity.

We are looking for an experienced, proactive and collaborative colleague, a data detective who can seek out insights that will directly drive improved performance. We’re looking for an expert in analysing campaign results, and someone with the curiosity to seek out segments of our supporters who behave differently, and suggest ways to adjust and improve as a result, optimising our supporter journeys and engagement.

If you like the sound of this get in touch, we look forward to meeting you.

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions. 

Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support. 

You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements. 

Key responsibilities 

• Manage bookkeeping, invoices, payments, and reconciliations 

• Take responsibility for billing processes and financial records 

• Prepare month-end adjustments (including accruals and prepayments) 

• Maintain accurate financial systems in line with charity and legal aid requirements 

• Support audit and compliance processes 

• Provide general administrative support 

• Use finance and office systems accurately and efficiently 

What we offer 

• Opportunities to develop experience in finance, administration, and legal processes within a charitable setting

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying. 

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to age well in Wandsworth.

Our charity is growing and we are now seeking a calm, professional and organised Finance Assistant for our Head Office to help our small team become even more efficient in serving older residents in the borough. 

Magic Bus is seeking a Global Senior Finance Manager to lead financial management
across each of its Magic Bus Global, UK and Singapore entities (“three Magic Bus
entities”). This is a senior, high-impact role, critical to supporting the organisation’s next
phase of growth and strengthening its global finance function.

Based in the UK and reporting to the Magic Bus UK Board and Executive Director (with
alignment to Magic Bus Global and Singapore leadership), the role operates within an
international development NGO environment. It combines hands-on financial
management with strategic oversight, ensuring strong governance, compliance, and
financial insight across multiple geographies.

The postholder will oversee end-to-end finance operations, manage outsourced
providers (audit, payroll) and play a key role in driving financial sustainability and
performance. In addition, and when the opportunity arises, the postholder will support
the fundraising initiatives of Magic Bus UK and any other Magic Bus entities as
appropriate.

Key Responsibilities
Financial Leadership:
- Lead financial management across each of Magic Bus’s Global, UK and
Singapore entities, ensuring consistency, transparency and strong internal
controls.
- Act as the primary finance lead to the Magic Bus UK Board and Executive
Director.
- Strengthen financial policies and processes across all three Magic Bus entities.
- Ensure compliance with UK charity regulations and Companies Act 2006 (as
appropriate) and all relevant international requirements.
- Oversee relationships with external providers (auditors, payroll, finance
partners).
- Maintain a robust financial control environment.

Financial Planning, Budgeting and Forecasting:
- Lead the annual budgeting process across three Magic Bus entities,
incorporating input from country teams and the Boards.
- Develop high-quality financial forecasts, scenario modelling, and long-term
financial planning.
- Provide clear insight into financial sustainability, funding gaps, and reserves
strategy.
- Monitor performance against budget and support timely corrective actions, as
required.

Management Reporting and Performance:
- Oversee the production of accurate and timely monthly management accounts
across all three Magic Bus entities.
- Deliver clear variance analysis and actionable insights to support decision-
making.
- Standardise and improve reporting processes across geographies.
- Present financial performance to the Board and senior stakeholders.

Financial Accounting:
- Ensure robust month-end and year-end close processes across entities.
- Maintain oversight of key accounting areas.
- Lead the annual audit process and statutory reporting requirements.
- Oversee submissions to the Charity Commission, Companies House, and
relevant international bodies.
- Support fundraising and operations with donor requirements, including
restricted funding and grant reporting.

Cash Flow, Treasury and Risk Management:
- Oversee cash flow across entities, ensuring adequate liquidity at all times.
- Monitor and optimise reserves in line with organisational policies.
- Oversee payment processes and financial controls.
- Identify financial and operational risks and implement mitigation strategies.

Strategic Finance and Business Partnering:
- Act as a strategic finance partner to country leads and global leadership.
- Provide financial insight to support growth, expansion and funding strategies.
- Strengthen financial literacy and capability across non-finance teams.
- Drive continuous improvement in systems, processes and data quality.

Candidate Profile
Qualifications and Experience:
- Fully qualified accountant (ACA/CIMA/ACCA/CIPFA).
- Significant experience in a senior finance role, with end-to-end ownership of
finance operations.
- Strong experience in international development, NGO or grant-funded
environments.
- Experience working across multiple countries and/or legal entities.
- Experience reporting to Boards and senior leadership.
- Proven experience managing audits and external stakeholders.

Technical Skills:
- Strong financial accounting, controls, and compliance expertise.
- Experience with multi-entity consolidation and reporting.
- Advanced budgeting, forecasting and financial modelling skills.
Strong understanding of:
- Restricted funding and donor compliance.
- Grant reporting and funder requirements.
- Cash flow and reserves management.
- Experience with finance systems (e.g. Xero) and advanced Excel and Power
Point.

Leadership and Personal Attributes:
- Strong stakeholder management and communication skills.
- Ability to translate complex financial information for non-finance audiences.
- High level of integrity, accountability and sound judgement.
- Comfortable operating in a complex, evolving, international environment.
- Proactive, collaborative and solutions-oriented.
- Strong attention to detail with a strategic mindset.

Desirable:
- Experience managing outsourced finance functions or shared service models.
- Strong knowledge of UK charity compliance and governance.
- Exposure to US, Singapore, or other international reporting environments.
- Experience in scaling organisations or strengthening finance functions.
- Passion for international development and social impact.

Why Join Magic Bus UK
This is a unique opportunity to join our organisation at a pivotal moment of growth,
where you can shape strategy and contribute directly to life-changing impact for young
people in India.

We are committed to creating a supportive and inclusive working environment. Our
offer includes:
- 25 days annual leave plus bank holidays (33 days total), pro-rated for part-time
staff.
- Flexible and hybrid working arrangements.
- Private health insurance.
- Employer pension contribution.
- Training and professional development opportunities.
- Death in service benefit.
- A collaborative, mission-driven team culture.

Diversity and Inclusion:
Magic Bus UK and other entities are committed to building a diverse, inclusive and
equitable organisation where everyone feels valued, respected, and able to contribute
fully. We welcome applications from people of all backgrounds, including all gender
identities, ages, sexual orientations, ethnicities, nationalities, and religious beliefs (or
none). We particularly encourage applications from individuals and communities that
are underrepresented in the charity sector. We recognise that talent and potential are
not always reflected in traditional career paths. If you feel you meet most of the criteria
but not every requirement, we would still strongly encourage you to apply. We are
committed to making our recruitment process accessible and inclusive. If you require
any adjustments at any stage, please let us know; we will be happy to support you. At
Magic Bus UK, we believe that diversity of perspectives strengthens our work and helps
us better serve the young people and communities we support.

About Us

Working Animals International is the new name for SPANA. Our name has changed, but our mission, values and life-changing work to transform the welfare of working animals worldwide remains the same. 

We are dedicated to transforming the welfare of working animals in greatest need globally. By increasing access to skills, knowledge and resources and campaigning for policy change we're building a world where working animals are healthy and valued, communities are stronger and livelihoods are more secure.

About this role

This is an exciting opportunity to join our small finance team as Finance Officer. This is a key role that will report to our Finance Manager and work closely with colleagues across the organisation so that our financial processes run smoothly and accurately.

We’re an international charity, so we work in multiple currencies. Key responsibilities in this role are liaising with domestic and overseas offices, suppliers, banks and partners. Please see the job description for full details, including responsibilites and a person specification. 

Contract, location and salary

This is a permanent, full-time (34.5 hours per week) role. This is a UK based position, and applicants must have the right to work in the UK currently and for the duration of the contract. 

The salary for this role is circa £34,000 per annum. We also offer benefits including a generous company pension scheme, and healthcare cashplan. 

Further information and how to apply

Please review the job description for full details. The deadline for applications is 23:59 GMT on Monday 25 May 2026. 

The Seafarers’ Charity is the leading fundraising and grant‑making charity dedicated to improving the lives of seafarers and their families. For over 100 years, we have supported those who work at sea by funding vital welfare services and driving long‑term, systemic change across the maritime sector.

We are now seeking an experienced Grants Manager to lead the delivery of our annual grant‑making programme and play a key role in achieving our Thrive strategy.

About the role

Reporting to the Impact Director, the Grants Manager will manage an annual grants programme of approximately £3 million, overseeing the full grants lifecycle from application and assessment through to monitoring, evaluation and learning. You will build strong relationships with funded partners, prepare robust funding recommendations for Trustees, and ensure our grant‑making is effective, proportionate and aligned with best practice.

You will also line manage an Impact Executive (0.4 FTE) and work closely with colleagues across the organisation to share learning, evidence impact and support wider fundraising and advocacy work.

About you

You will bring:

• Experience working in a charity, trust or grant‑making environment
• Proven experience managing grant programmes and the full grants lifecycle
• Strong analytical and organisational skills, with confidence reviewing budgets and financial information
• Experience using grant management or CRM systems
• Excellent communication and relationship‑building skills
• A collaborative, proactive approach and a strong commitment to improving outcomes for seafarers

Knowledge of the maritime or fishing sectors, experience working with Trustees, or relevant professional training is welcomed but not essential.

Why join us?

You’ll be part of a friendly, inclusive organisation of around 20 staff, working in a hybrid model from our London office. We are proud of our commitment to Equity, Diversity and Inclusion and encourage applications from candidates of all backgrounds.

How to apply

Please send a CV (no more than two sides) and a supporting statement outlining your suitability and motivation for the role t

Applicants will be required to provide evidence of their right to work in the UK at interview stage.

Job Title: Head of Finance

Duration: Permanent

Hours: 36 hours per week – Monday to Friday

Salary: £62,300 per annum, plus pension and benefits

Location: Hybrid – Homebased and National Office, Northampton

Overall job purpose

To lead and develop the Finance team and provide financial management and business support. To lead CCT’s audit process, month-end process and the Trust’s investments and banking services. To support the Director of Finance and Commercial on projects as required.

The Head of Finance will have responsibility for managing the Trust’s accounting system.  The postholder will also lead the annual audit, month end reporting and investment and banking services.  Working closely with the Director of Finance and Commercial and Finance Analyst, they will provide internal and external stakeholders with the necessary financial reports to manage Trust business.

This role is also responsible for deputising for the Director of Finance & Commercial in their absence.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Thursday 21st May 2026.

The interviews will take place in Northampton on Tuesday 2nd June 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

As Head of Finance, you will be a member of the Executive Team, supporting the Chief Executive with the overall direction and long-term financial viability of the Charity. You will be accountable for developing and implementing the organisation’s financial strategy, delivering effective financial planning, monitoring and reporting, and maintaining sound financial and risk management systems.

Key responsibilities:

• Provide sound financial advice to the Chief Executive, Board of Trustees and senior managers to support effective leadership and management of the Charity
• Lead financial planning, budgeting, cash flow management and resource allocation, ensuring strong processes for performance monitoring at all levels
• Establish and oversee financial reporting systems, monitoring key performance indicators and delivering management information to the Board
• Take responsibility for compliance with accounting, tax and regulatory requirements, ensuring internal financial systems and controls are robust and scalable
• Undertake the role of Company Secretary, ensuring all statutory and regulatory governance obligations are met
• Lead procurement of systems, products and services, driving cost savings and value for money in line with the Charity Governance Code
• Oversee relationships with banks, auditors, payroll providers, insurers and charity finance specialists, ensuring the Charity manages its assets effectively
• Ensure appropriate risk management techniques and financial controls are embedded at strategic and operational levels

About you:

This role will suit a fully qualified accountant (ACA, ACCA or CIMA) with senior-level finance leadership experience in a charity or not-for-profit organisation of comparable scale. You will bring strong technical knowledge of Charity SORP, charity law and financial governance, a collaborative leadership style, and the confidence to operate with minimum direction in a small Executive Team. Experience of company secretarial duties and charity governance is essential.

Benefits:

• Private medical insurance provided through Bupa after 1 years’ service
• Continuous training and professional development opportunities
• Staff wellbeing events throughout the year
• Team building days
• Employee Assistance Programme - this is a scheme run by Dudley Lodge for its employees. It enables staff to gain access to qualified advisors for a wide range of services day or night.
• Cash plan - After 1 year’s continuous employment, you can opt for free cover under this Cash Plan policy.
• A pension scheme with Standard Life, Dudley Lodge contributes 5% towards your pension, also matching additional employee contributions up to 7.5%. The company will increase its contribution to 10% after an employee has reached their 10 years’ service, on condition employees contribute the same.
• Life Assurance - Group Life Assurance Policy with Unun Life.  Life. The scheme provides a tax-free benefit to all permanent employees, paying a lump sum amount of 2 x salary in the event of death in service.
• Free tea, coffee, water and fruit for all staff
• Enhanced holidays:
• 27 days plus 8 bank holidays - up to 5 years continuous employment
• 34 days plus 8 bank holidays - over 5 years continuous employment
• Flu Vaccine: For Staff that do not qualify for the flu vaccine through the NHS
• Bike (Cycle) Scheme: Staff can purchase a bike (max, £1000 or 50% of monthly contractual salary). The employee cycle loan request form should be completed for validation.
• Long Service Awards: We value our staff and to show recognition we offer long service awards.

Our Commitment Statement

Our expectation of all staff is to demonstrate kindness, empathy, and fairness to all.

Dudley Lodge strive to provide an inclusive working environment and experience, where employees can bring their best, and authentic self to work. Where difference is recognised, respected, valued, and celebrated.

Our approach to inclusion and diversity is rooted in listening, learning and acting. This includes conducting ongoing listening forums across the company, the implementation of Inclusion & Diversity talking/support groups, workshops and training, good quality supervision, surveys and collaborative working parties. All with the core aim to receive honest feedback, reflect and continuously strive to be the best that we can be. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Dudley Lodge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. This post is subject to an enhanced DBS check.

Permanent Contract /Hours: 37.5 hours per week

Location: Hybrid work with 1 day per week minimum office attendance in Putney, SW London

About Us 

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future. 

St Christopher's is a leading charity supporting children and young people. We are proud of our long history of delivering fostering services, children’s homes, and innovative leaving care support across the UK. 

We are deeply committed to improving outcomes for young people, particularly those who are unable to remain in their family or foster homes. Everything we do places young people at the heart of our work, helping them build positive life experiences and brighter futures. 

We are an equal opportunities employer and are committed to building a diverse and inclusive workforce where everyone feels they belong. We actively encourage applications from underrepresented groups, including people from different cultures, backgrounds, ages, abilities, religions, genders, sexual orientations, and those with caring responsibilities. 

About the Role 

As Finance Manager you will take responsibility for the day to day running of a small Finance Team and this includes management of team members and oversight of regular management reporting and financial accounting. You will take the lead on the annual external audit process, and work on the annual budget preparation and budget revisions/forecasts. You will help drive forward financial business partnering within the organisation, ensuring the wider management team have the tools and information needed to effectively manage their budgets. This is a key role within the organisation, requiring strong technical skills, attention to detail, and the ability to communicate effectively with both finance and non-finance stakeholders. 

About You 

We are looking for someone who has: 

• A relevant accounting qualification (ACA, ACCA, CIMA, CIPFA or equivalent) – or significant relevant experience 

• Demonstrable experience in management accounting, budgeting, and statutory accounts preparation

• Strong analytical and numerical skills

• Good communication skills, with the ability to work effectively with internal teams and external stakeholders such as local authorities

• Strong IT skills, including Microsoft Excel (e.g. VLOOKUPs, pivot tables, SUMIF)

• Line management experience of a small team (training can be provided)

 What We Offer 

• Competitive salary: £ 53,000 – 56,000 per annum depending on experience.
• A friendly working environment at a values-led charitable organisation. 
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Contributory pension scheme, enhanced maternity and company sick scheme. 
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support. 
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK both in store and online. 
• Discretionary funded training programs for you to explore and attain new and relevant skills.
• Employee awards based on performance and length of service.

How to Apply 

To apply and for more information, please visit our website.

Safer Recruitment 

St Christopher’s is committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to thorough screening, including DBS checks. 

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List. 

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked. 

Accountable to: CEO

Place of work: The Southmead Project, BS10 6AS

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Interview date: Friday 29th May

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL:

• Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent.

• To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience.

• Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments.

• Significant knowledge and understanding of the issues affecting this client group and the impact of trauma.

• Significant line management and appraisal experience with the ability to effectively co-ordinate a team. 

• The ability to support staff to foster a positive working environment and deliver a high quality of service.

• Experience of recruiting staff, including inductions and training.

• Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. 

• The ability to work with clients online or by phone.

• Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development.

• Experience of developing and maintaining working relationships with partner agencies and professionals. 

• Excellent organisational and planning skills.

• Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. 

• Excellent communication skills, both verbal and written.

• A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met.

• The ability to keep accurate and confidential records of client work.

• Experience of being a client in a formal counselling relationship.

• Experience of and commitment to working with diversity.

• To have the capacity to work flexibly within a small professional team.

• The ability to manage own time and work load effectively.

• The ability to chair meetings

DESIRABLE:

• Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET),  brainspotting, trauma-focused CBT, and Rewind Technique.

• Experience of working within a community-based organisation.

• Experience of working with people that have used drugs or alcohol to cope with trauma.

• Experience of running therapeutic groups.

• Experience of delivering training. 

The Operations and Development Manager is a senior leadership role at AALT, responsible for ensuring the organisation’s operational effectiveness, financial stability, and long-term sustainability.

They will join at a pivotal and exciting moment for the organisation, as AALT prepares to open the Anti-Apartheid Legacy Centre (AALC) at Penton Street and transition into a newly restored and developed building, establishing operations and embedding a resilient and ambitious model for the future.

Working in close collaboration with the Director, the postholder will have strategic oversight of finance, HR, governance, fundraising, and day-to-day operations, while also taking direct responsibility for delivering key operational, financial, and income-generating activity.

This is a hands-on leadership role requiring both strategic oversight and active delivery. The postholder will lead on financial and operational management, co-develop and drive fundraising activity, and ensure that the organisation’s systems, processes, and resources are robust, effective, and fit for purpose.

The role will also take responsibility for venue management during the early stages of the AALC opening, before transitioning to line management of dedicated venue staff as the organisation grows.