Finance and support services officer jobs

Director of Strategic Partnerships

Keychange Charity
Hybrid – Home, Community Sites & London Office
£62,000–£66,000 per annum, depending on experience
Full Time

Are you a visionary leader with a passion for building partnerships that transform lives?

Keychange is a Christian charity with over a century of experience supporting people facing homelessness, isolation, and vulnerability. We create caring communities where everyone can belong and flourish, inspired by the love and example of Jesus.

We are seeking an inspiring Director of Strategic Partnerships to join our Senior Leadership Team. In this pivotal role, you will shape our partnerships, fundraising, and advocacy—ensuring our mission remains sustainable and impactful for years to come.

Your Impact

The Director of Strategic Partnerships reports to the CEO and is a part of the Senior Leadership Team (SLT), all of whom are Christian.  The SLT is responsible for the leadership, culture and Christian values of Keychange in the central office and community sites.

The person appointed to this role will:

• Maximise current impact and develop new programme opportunities for improvement and influence
• Develop and implement fundraising programmes
• Drive external partnership growth, including instigating national and local partnerships
• Lead on advocacy and influence, including local and national government policy and targets and sector themes and trajectories

For more information, please see the job pack, with key responsibilities, person specification and further information about making an application.  Interviews will be ongoing for candidates who can demonstrate the experience and attributes required, and we reserve the right to close the application process early. This role is subject to an occupational requirement, please see job pack for more details. 

How to Apply

To apply, please send:

• A cover letter outlining why this role excites you and how you meet the essential and desirable criteria

• Your up-to-date CV

Important: We’d love to hear your authentic voice—please do not use AI to write your application.

Key Dates

Deadline for applications: Midday, Thursday 24 July
Screening interviews (online): Friday 25 July
Final interviews (in person): Tuesday 29 or Wednesday 30 July

Want to Find Out More?

We know moving roles is a big step. For an informal conversation, please contact:
Sarah Hurst – Executive Assistant to the CEO

Join us in building communities of hope, care, and belonging. We welcome applications from candidates who share our vision and values.

The post-holder will maintain a manageable caseload of clients needing support with their welfare rights and benefits. The role is to support the Welfare Rights Advice Project Team with the following:

1. To carry out an initial client assessment, identifying any issues with their benefits and any claims they can make to maximise their income.
2. Provide casework (including challenging decisions) for welfare benefits available to clients with mental health difficulties and their carers: i.e. Personal Independence Payments, Universal Credit, Employment and Support Allowance and Housing Benefit.
3. Provide information and advice as appropriate about issues related to a client’s particular situation.
4. Provide advice and casework for mobility and discretionary schemes and personal grants that could be of benefit to clients.
5. Take referrals directly from service users, carers or staff from other agencies (encouraging use of our online referral form)
6. Signpost and refer clients to agencies that assist with transition from hospital to community living, or to tackle social isolation and improve mental wellbeing.
7. Maintain records in accordance with Hear Us policies and procedures, including the handling of confidential and private documents and keeping written and computer records up to date and secure.
8. Liaise with GPs, CMHT’s and other agencies to obtain supporting documents, by telephone, letter and e-mail.
9. Taking confidential telephone messages from clients and outside agencies.
10. Take part in weekly WRAP team meetings regarding case allocation, and stay up to date with changes in benefits legislation. 
11. Attend regular supervision and yearly appraisals with line manager.
12. Assist WRAP manager to write reports and evaluate the project for funding bids and to support and promote the project.
13. Collect and distribute flyers and leaflets for signposting purposes.
14. Attend Hear Us staff meetings, staff development days, and other Hear Us events (e.g. Hear Us Open Forum) where directed by line manager.
15. Attend identified training and other personal development activities that will support you in this role.
16. Develop and maintain healthy working practices for yourself, with clear personal and professional boundaries.

About us

This is a rare opportunity to lead our Support & Communities teams who provide direct support, practical guidance and other patient focused activities to over 1500 members and their families, UK-wide, whose lives are affected by MPS, Fabry and related diseases.

Our Support Team raise awareness both within the MPS community and external agencies, offering information, advice, support, and advocacy in a range of areas including health and social care, housing, education, transition, independent living, palliative care, and bereavement.  Our Projects and Communities team contribute to the development of our resources and facilitate project work such as youth engagement, advisory boards, and support groups, as well as leading on support focused social media.

Ideal candidate

As Head of Support & Communities, you will exhibit strong leadership skills and have significant experience working within a health and social care or relevant field of work.  You will have an in-depth understanding of the needs of those with disabilities, their families and carers. 

You will primarily be responsible for the overall management and development of the teams and the services they provide. As the company safeguarding lead you will have an in-depth understanding of policy and procedure to protect all.  You will be a relationship builder who cares about the community we serve and ensures that the individual (or family) remains at the centre of support. 

You will have a good understanding of managing budgets and able to produce accurate monitoring/evaluation reports. Excellent IT skills and the ability to plan, prioritise and deliver to tight timescales are essential.  You will be self-motivated and highly organised, juggling many strands of work. 

As a team player, you will demonstrate a willingness to participate in the day-to-day activities of the team, have excellent staff management and development skills along with the confidence to motivate and inspire. 

You will have the passion to work with us to develop our services, play an active role in our senior leadership team and work with members and other key departments to move the charity forward to achieve its goals.

What we can offer you

Join us and you will be working for a caring charity offering:

• A competitive salary
• Generous annual leave of 25 days plus bank holidays (pro-rata for part time hours)
• Extra leave between Christmas and the New Year
• Pension
• Life assurance (subject to the conditions of the scheme)
• Employee assistance programme offering support 24/7

Further information

The successful candidate must be eligible to work in the UK.

The main duties, responsibilities and essential requirements of this role can be viewed on the attached job description.

This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.

This role is offered on a hybrid basis with a minimum of 2 days in our Amersham office each week. As part of the role, UK wide travel is necessary. which may on occasion include early morning and/or evening working and sometimes overnight stays.  You may also occasionally be required to attend evening or weekend conferences and events. We have policies in place to ensure that any unsociable hours worked are fairly compensated.

This is a full-time role (35 hrs per week) however part time hours, with a minimum of 28 hrs per week may be agreed for the right candidate.  Salary will be pro-rata for part-time.

We encourage candidates to visit the MPS Society website to learn more about us and the community we serve.  Alternatively, if you would like an informal chat about the role or the work of the MPS Society, please contact Sophie Thomas.

Disclosure & Barring Service (DBS)

The MPS Society is a charity that provides a range of care, support and activities for children and adults at risk throughout the UK. This is provided in several ways through our dedicated support and advocacy service, annual events, patient expert meetings and conferences. MPS staff, trustees and volunteers may be asked to be involved in the delivery of its regulated activities and therefore will require an enhanced DBS check during recruitment and for this to be reviewed on a regular basis.

To apply:

Please provide your CV and a cover statement giving examples to demonstrate your competencies, achievements and skills alongside explaining how your previous roles and experiences make you the candidate we are looking for.

Closing Date:whilst we have an initial closing date of 18 July, we reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview and assessment.

We have an exciting opportunity for a Senior Triage & Early Interventions Office to join the Affected By Crime team in Humberside, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Senior Triage and Early Interventions Officer (TEIO) you will:

• Line manage a team of TEIOs
• Allocate work to the team
• Provide early intervention support and work with those affected by crime
• Ensure quality of service by monitoring and sampling work
• Work with other managers to develop, enhance and coordinate the Hub

You will need:

• Good organisational & people and communication skills
• Experience of managing others & an understanding of managing a team in a similar environment
• Experience of answering calls & speaking to people in distress
• The ability to keep calm and make decisions based on information
• Good IT skills, able to work on a case management system, access phone & online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Head of Service Development is a crucial role for the organisation. As a member of the senior leadership team, with responsibility for our client facing services, this role is key to ensuring that our services remain relevant, accessible and of the highest possible quality for people in York who are experiencing difficulties with their mental health.

Our ideal candidate will have significant experience in managing complex services in the voluntary sector and bid/tender writing.

All of our services are overseen by highly skilled managers. We are seeking a leader who will allow our managers a high level of autonomy, valuing the skill that the teams bring whilst providing effective support where needed as well as strategic vision for the services.

Raven Housing Trust are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Raven is here to make a difference, working as a team to build homes and change lives. Raven is also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

The overall purpose of this Financial Controller role is to prepare the statutory accounts for the Raven Group, alongside maintaining the general ledger, purchasing systems and interfaces to other operational systems, as well as leading the team responsible for managing Raven’s finance transactions, treasury, cash management and fixed assets.

The Role:

• Leading and co-ordinating delivery of the financial statements for the group including leading on the annual external audit
• Managing and developing the Financial Control Team consisting of five direct reports and a wider team of ten in total
• Management of the general ledger, including all financial transactions and fixed asset accounting
• Responsible for the financial control framework and for day to day treasury management
• Oversight of all VAT, corporation tax and the general tax strategy for the group
• Responsible for managing the annual rent setting process
• Reporting into the Assistant Director of Finance you will work with other Managers in the Finance and Procurement Teams to ensure best practice is maintained throughout the finance team.

The Organisation:

Raven Housing Trust is a social housing provider based in Redhill, Surrey. They own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of their customers rent their homes from them, although they also support customers who either own the lease to their homes or have purchased their homes on a part-rent/part-buy basis. You’ll be joining a highly committed team known for its collaborative culture, supported by a driven and supportive Line Manager.

Person Specification – Essential:

• Professional qualification (CCAB or equivalent)
• Proven track record of leading financial management in charitable, public sector, or similarly regulated environments, with a strong focus on compliance, transparency, and accountability.
• Good working knowledge of financial control frameworks, accounting and purchasing systems
• Skilled communicator, with the ability to influence and engage with a wide range of audience
• Proven experience leading on developing or implementing accounting and purchasing systems

This role will be based at Raven's head office in Redhill, Surrey and will require a minimum of two days per week in the office, The closing date is 3^rd August with interviews taking place the week commencing 11^th August (virtual first stage) and final face to face interviews scheduled for 20^th and 21^st August.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

The Senior Bid and Funding Officer is a new role for Involve as we seek to build the infrastructure to support the growth that we have experienced in recent years.  This role will sit within our Finance & Support Services function and will work alongside colleagues at all levels in the Innovation & Practice, Capacity Building & Standards and Advocacy & Communications functions to identify and provide compelling proposals in response to fundraising and tender opportunities. 

As Senior Bid and Funding Officer you will be responsible for identifying fundraising opportunities to bring forwards to the team for evaluation and coordinating the submission of returns ensuring high quality tenders are produced that meet the needs of funders and commissioners.  You will support function leads in monitoring fundraising outcomes and comparing to income generation targets, developing a database of funders and improving tender response processes to reduce the administrative burden of tender responses without compromising on quality.

Our ideal candidate will have experience of managing the tender return process in other organisations, either in a commercial or charitable sector environment. You will bring strong project management skills, be able to coordinate tender submissions to set deadlines and have an inquisitive mindset to enjoy researching opportunities and thinking creatively how Involve can meet funder requirements while also advancing our mission.

We work across the UK, with offices in Belfast and London. Many of our staff work from home across the UK or in a hybrid pattern, rather than being based at one of our offices, though we meet up regularly as a team. We are flexible but you must be comfortable with regular travel both for project work and for Involve team activities.  Must be able to travel to deliver work across the UK.

Please see our website for more details. 

Carers UK is the national charity for unpaid carers. With more than 5.8 million carers in the UK today, we exist to make life better for those who provide unpaid care to family and friends. Through our information and advice services, peer support network, and campaigning for change, we are here for carers when they need us most.

You’ll be joining our Income Generation and Communications team - an ambitious and supportive department where collaboration, innovation and learning are at the heart of what we do. Together, we’re growing sustainable income to ensure unpaid carers across the UK get the support they need and deserve.

About the role  

As Income Generation Coordinator, you’ll play a central role in supporting and strengthening our fundraising activity. Reporting to the Head of Fundraising, you’ll help deliver and track income across our individual giving, legacy, and payroll giving programmes. From donor stewardship and financial reporting to managing inboxes, calendars, and team resources, you’ll keep things running smoothly and accurately. You’ll also support client servicing for our Employers for Carers programme and help ensure strong financial and administrative processes across the wider Income Generation and Communications team.

About you  

You’ll bring strong organisation and communication skills, an eye for detail, and a good understanding of voluntary income streams. Confident working with data and financial reports, you’ll be comfortable using databases and Microsoft Office tools to manage multiple priorities with accuracy. You’re motivated, collaborative, and proactive - ready to play a vital role in supporting our mission. Most importantly, you care about making a difference for unpaid carers and want to be part of a team that’s working to create real change.

Diversity and inclusion 

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard. 

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

How to apply 

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply, please email the recruitment team to discuss.

The closing date for applications is Monday 11 August, 5pm

 Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 50,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Project Active Assistant to support the delivery of Project Active; Students’ Union UCL’s programme designed to engage inactive students in sport and physical activity. Working with the Project Active Coordinator, you will deliver beginner-friendly, accessible and inclusive sport and physical activity events throughout the year including women’s-only provision, pay and play sessions and several mass participation events. You will be an enthusiastic ambassador for Project Active, supporting on the ground delivery and providing a friendly point of contact for students. This is a hands-on role where you will regularly be required to work on site and out at events throughout the year. 

We are recruiting one full time, permanent Funding Officer who will predominantly support our work across Somerset, Wiltshire and Swindon.  You’ll be part of our wider South West team, supporting across the region and working day-to-day in a team of fellow Funding Officers, supported by a Funding Manager.

Ideally you will live in or near either Somerset, Wiltshire or Swindon and have good knowledge of at least one of these areas.  This role is classed as mobile working which means you will be expected to work from and visit various locations across the area, including your home. The ability to drive and have access to a vehicle is therefore beneficial, although not essential.

• You will assess applications for funding and manage grants using local knowledge, best practice and thematic expertise and you will harness the experience of customers and stakeholders to improve our grant making and inform our decision making.
   
• Being responsible for supporting local people and communities, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
   
• Being responsible for a pipeline of projects you will need to understand and respond to the different needs of our customers by providing advice and considered feedback, and be willing to have challenging but constructive conversations.
   
• You will also ensure that both grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, support organisations to deliver their projects and measure their impact.

The role will be part of our delivery of our new strategy, 'It starts with Community', and you will need to work within the Fund’s policies and procedures and the necessary legislation, in a way that is in line with our vision and principles.

You will represent the Fund, including at funding fairs and external meetings, creating opportunities for people to come together. You will share learning from your role with other colleagues so that we can maximise our impact.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The Diocese of Rochester is committed to equipping its churches and leaders for growth and transformation. As part of this, we are seeking a Missional Development Parishes (MDP) Project Manager to join our Programme Team based at the Diocesan Office in Rochester.

The MDP Project Manager will play a key role in ensuring the successful delivery of 15 strategically funded parish projects supported by the National Church. Working with the Head of Programmes, Diocesan colleagues, and parish representatives, the Project Manager will oversee planning, budgeting, governance, and reporting processes across the MDP project. This role will be vital in supporting parish leaders and PCCs to lead and deliver their local MDP initiatives effectively.

The successful applicant will be an experienced and highly organised project manager, with excellent stakeholder engagement and communication skills. You’ll need to demonstrate the ability to manage risk, track project outcomes, and support change across a variety of contexts. A background in monitoring and evaluation is important, and a desire to serve the mission of the Church will be key to thriving in this role. Experience of working with Church of England structures is desirable but not essential.

To find out more about the Missional Development Parishes programme and our Diocesan Strategy, visit: Our vision - Diocese of Rochester

Key Responsibilities:

· Build strong working relationships with the 15 MDPs, acting as a governance and communications link with the Diocesan MDP Project Board

· Oversee and report on progress, risks, outcomes, and finances across all MDP projects

· Track progress against milestones and budgets, escalating risks and managing changes as needed

· Support the sharing of learning and success stories in collaboration with the Communications Officer and Mission and Ministry Development team

· Manage the MDP budget, including drawing down and allocating funds and reporting to stakeholders

· Act as secretary to the MDP Project Board and report to senior diocesan bodies including the Bishops Leadership Team and Diocesan Synod

A full list of responsibilities can be found in the job description attached.

What we can offer:

· Flexible working, hybrid working, and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Annual subscriptions and memberships

· Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All post holders and volunteers are expected to share this commitment.

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision-making becomes. We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide range of backgrounds, to help us create a culture of inclusion and belonging.

Closing date for applications: Sunday 20 July 2025

Interviews will be held on: Tuesday 29 July 2025

CEO

Are you an effective charity leader? Can you help the organisation meet its charitable objectives, strategic priorities and operational goals?

We are looking for a Chief Executive Officer to join an award-winning charity that supports individuals in West Kent, experiencing or impacted by domestic abuse.

If this sounds like you, then apply today!

Position: Chief Executive Officer (CEO)

Location: Kent/hybrid

Hours: Full time

Contract: Permanent

Salary: £50 - £55K dependent on experience

Benefits Include:  28 days holiday, plus Christmas day through to New Year’s Day paid leave, birthday day off, free on-site parking, EAP. Flexible approach to hours of work. Pension contribution of 3% of your total pay each month.

Closing Date: 28th July . We reserve the right to interview candidates and close the ad ahead of the closing date.

About the Role

As CEO, you will work closely with the Board of trustees and management team to develop and implement the organisations strategy, business plan and project plans and ensure clients benefit from sustainable, inclusive, high quality domestic abuse support and other services.

Your leadership and management will inspire and support staff to deliver client-led quality services, including the effective recruitment, retention and development of staff. You will maintain and build on the strong positive working relationships with partners, funders, and stakeholders to ensure the best possible outcomes for clients and collaborate with other organisations.

The role is responsible for managing legal obligations, sustainability, risk, quality, equality and diversity, safeguarding and financial matters and over 20 volunteers and a staff team of 14 people.

Key objectives include:

• Lead on strategy and work closely with the Board on governance
• Ensure effective services are provided to a high standard
• Inspire and manage the team ensuring a supportive and inclusive culture
• Lead on compliance, finances, including funding, and operations
• Lead on communications, external relationships, and partnership working

About You

We are looking for someone who is flexible about managing their time and priorities and has the ability to work in a fast-paced environment. You will enjoy providing consistent high-quality leadership; and you will have a good knowledge of managing and leading a charity.

An inspirational leader who can inspire and motivate staff and volunteers, you will be committed to making a difference and deliver impact while negotiating the challenges and risks of the internal and external environment

You will have:

• Experience of working at a strategic level, developing and implementing services within the charity sector
• A track record of providing inspirational leadership, inspiring, developing and working with volunteers and staff
• Experience of successfully managing programmes or projects, delivering within budget and on time
• Successful strategic and day-to-day operational management experience, including people management and development
• Experience in developing and maintaining effective networks and partnerships
• Experience of managing a budget effectively including fundraising funding and managing restrictive and unrestrictive budgets
• Experience of working in family, children, social, healthcare or education services in the public or voluntary sector

You must have a current driving licence and use of a car for business purposes.

About the Organisation

This an award-winning charity supports individuals in West Kent, aged 16 and over experiencing or impacted by domestic abuse at all levels of risk, and the provision is uncapped and needs-led.  The model empowers individuals providing bespoke support for their specific needs. Volunteers are vital in this work and are very much part of the successful outcomes achieved.

You may also have experience in areas such as Chief Exec, Chief Executive, Chief Executive Officer, CEO, Deputy Chief Exec, Deputy Chief Executive, Deputy Chief Executive Officer, Deputy CEO, CFO, COO. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you a compassionate and driven leader ready to make a life-changing impact?

Join Gilgal, a charity supporting women and children escaping domestic abuse. We are seeking a Head of Service and Operations to oversee day-to-day services and operations, ensuring safety, compassion, and excellence in everything we do.

Location: Birmingham & Remote 
Hours: 22.5 per week (Part time)
Contract Type: Permanent
Starting Salary: £42,000 pro rata
Application Deadline: Friday 18th July

Your mission

In this pivotal role, you’ll lead the delivery of trauma-informed, high-quality support at our Birmingham women’s refuge. You’ll empower frontline teams, manage essential operations, and drive continuous improvement, ensuring every woman and child receives the support they deserve.

You’ll also work closely with our CEO, deputising when required, and play a central role in implementing our mission and values.

What you’ll be doing

·Lead daily operations at our refuge with compassion and professionalism

·Manage and support staff and volunteers, fostering a high-performing team culture

·Oversee charity-wide operations: HR, finance, IT, facilities, and our Charity Shop

·Ensure compliance in safeguarding, health & safety, GDPR, and governance

·Collaborate with the CEO on strategic planning and service development

·Represent Gilgal with partners, funders, and in community settings

·Promote co-production and the voice of survivors in shaping our services

What you bring

Essential:

·Strong operational leadership experience in charity or social care

·Proven track record in team management and finance oversight

·Understanding of safeguarding, trauma-informed care, and data protection

·Emotional intelligence, resilience, and a commitment to women’s rights

·Excellent communication, organisational, and problem-solving skills

Desirable:

·Experience in a refuge or domestic abuse setting

·Familiarity with charity retail or income generation

·Knowledge of VAWG issues and policy in Birmingham or nationally

·Relevant qualifications in leadership, social care, or supported housing

Why Gilgal?

At Gilgal, our mission is to provide a safe, healing space where women and children can rebuild their lives. You’ll be part of a team that values compassion, excellence, and dignity. This is more than a job; it’s a purpose.

Special Conditions:
This post is open to women only under Schedule 9, Part 1 of the Equality Act 2010. The successful applicant will be required to undergo an enhanced DBS check.

Ready to lead with purpose?

Apply today and be part of a mission that matters.

Please sypply your CV and cover letter. Applications close on Friday, 18th July. Short listing will take the following week, and interviews will be held week commencing 28th July.

Hours: Full Time (37.5 hours per week)

Location: Brightspace, Ipswich with blended home working

Salary: £60,000 per annum

Start date: As soon as possible

About us

Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.

Our values of collaborative, enabling, person centre, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.

About the role

Community Action Suffolk has an exciting new vacancy to support the Chief Executive drive forward its vision and services.

We are looking to recruit a strategic leader as the Chief Operating Officer.

As part of the Executive Team this role will provide strategic leadership across the charity and subsidiary companies operations.

The successful candidate will have a passion for the VCFSE sector and champion community action and volunteering.  You will be an excellent communicator at all levels, able to write and speak persuasively to a diverse range of groups. You will provide inspiration and strategic leadership, enabling and supporting all parts of Community Action Suffolk to successfully engage in delivering its strategic objectives.  You will need to be driven, pro-active, flexible and resourceful, and capable of embracing change with open arms. 

Contributing to the implementation of CAS’s core strategy, annual budget, business plan and strategic priorities, you will be responsible for leading and motivating staff, and will work with the Deputy Director of Operations and Business Development to support provision across the county and generate sustainable forms of income.  You will be expected to continually and ambitiously seek further funds to support our priorities and help develop CAS as the ‘go to’ organisation for the VCFSE sector in Suffolk.

You will foster a culture of accountability, transparency, and high performance ensuring alignment between functions to improve collaboration and drive results and will identify operational risks and develop mitigation strategies to ensure business continuity.

You will be a natural influencer with the ability to persuade, guide and motivate.  Innovation plays a significant role in everything we do at CAS and your ideas will play a pivotal role in CAS’s future.  In addition to deputising for the Chief Executive when required, you will also need to be able to work operationally to support the wider management team problem solving and dealing with issues, obstacles and opportunities as they arise.  So, if you are ready for a challenge, enjoy accountability and have plenty of ideas we welcome your application.

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. 

For more information, please visit our website.

 What we offer

You will work within a reputable charity which offers its employees benefits which include:

· Blended working where role allows

· Flexible working options to support work/life balance

· 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays

· Up to 4% matched pension contribution

· 2 days pro rata volunteering days to support volunteering in Suffolk

· Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities

· Company Sick Pay Scheme

· Continued Professional Development for job related development

· Family Friendly policies and practices

· Tailored induction

Closing date: Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. The final closing date for applications is 9am on Monday 28th July 2025.

We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed.

Interviews: First stage interviews will take place throughout July, with a second stage interview day in August.Upon submitting your application, a receipt will be issued and you will hear within 7 days if you have been selected for the first stage interview to arrange a mutually convenient time.Due to anticipated volume of applications, if you do not hear from us within this timeframe, please assume you have not been successful.