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Job Title - Senior Billing Officer and Coordinator
Contract - Permanent
Hours - Part time 0.6 FTE (21 hours per week) or 0.8 FTE (28 hours per week) with some flexibility around working hours
Salary Range - £30,000 to 40,000 FTE (Pro rata £18,800 to £24,000 for 0.6FTE and £24,000 to £32,000 for 0.8FTE)
Location - London office - Coram Campus, 41 Brunswick Square, London WC1N 1AZ
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.
About the role
This role will coordinate, oversee and supervise the Legal Practice Unit’s legal aid billing operations. Through systematic and efficient management, the post-holder will play an important role in CCLC’s financial and operational sustainability. Working with the Managing Director of Legal Practice, the Heads of Department and Coram’s central finance team, the key objective of the role is to help maximise the unit’s legal aid billing in controlled work, certificated work and inter partes costs. It will also oversee private fees billing. The post-holder will oversee the smooth running of legal aid billing. In this role, the post-holder will work very closely with legal, operations and administrative staff. The role will act as a key point of contact for a range of internal and external stakeholders including Coram’s central finance team who will support the role with grant fund management and overall accounting functions for CCLC. The post-holder will support the Managing Director of Legal Practice and Children’s Rights and department heads in the successful maintenance of our relationship with the Legal Aid Agency.
The role would suit a legal aid billing professional with significant direct hands on experience of a range of types of civil legal aid billing (including controlled and certificated work) and an understanding of the challenges of legal aid. The ideal candidate will have experience of supervising the work of others but support and training will be provided. We are looking for someone who is interested in developing into management, is a proactive problem solver, is highly organised and able to maintain oversight over different workstreams ensuring progress. In addition to legal aid experience, they will need an aptitude for processing large amounts of data, developing and managing spreadsheets and improving organisational systems. They will be well supported through training, an enthusiastic and competent junior billing team, the central finance team and an outsourced legal cashiering company, as well as a friendly and collaborative management team including the Managing Director and the Heads of practice areas.
This is a largely office-based role in order to fully provide support to the billing team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period and there will be flexibility over how the working hours days will be spread across the week (within working hours). The team are mostly based in the London office and with one billing team member in Colchester so the postholder may require some occasional travel.
For further information on CCLC please visit our website.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Sunday 7th June 2026 at 23:55
Test and Interview date: Week commencing 15th June 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
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Welcome to Ada!
At Ada, the National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives.
We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies.
The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs.
Ada was announced by the Prime Minister in December 2014; England’s first new FE College since 1993 and since then we’ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection.
16-19 Provision:
As of 2024, we have 187 16-19 students enrolled. Our most recent results are outstanding; 39% of A level results at A*- B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC.
Degree Apprenticeships:
Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce.
At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low-income households compared to national averages of c. 20%.
This is an exciting time to join Ada with our new state-of-the-art campuses in Victoria, London and Ancoats, Manchester. We’re passionate about building a supportive, values driven environment for both our students and staff.
Post Title: Learner Experience and Inclusion Officer
Nature of the Role: Full-time, Permanent
Reporting to: Assistant Principal- Head of Learner Services
Annual Salary: £28,000- £31,000 (DOE)
Pension: Aviva Pension Scheme
Holidays: Largely in line with local authority term dates (October Half term- 2 weeks)
Location: London Campus- Victoria
KEY ASPECTS OF THE ROLE & MAIN DUTIES AND RESPONSIBILITIES:
I. Learner Experience and Inclusion
●Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities.
●Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing.
●Build positive relationships with students, parents and carers to create an inclusive and supportive college environment.
●Support the implementation of the college’s inclusion strategy, ensuring high standards of student support and participation.
●Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement.
II. Student Finance and Administration
●Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries.
●Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance.
●Maintain accurate records of support interventions and financial assistance on college systems.
●Promote financial wellbeing and literacy through assemblies and enrichment activities.
III. Attendance and Engagement
●Support the college’s attendance and engagement strategy, identifying and responding to persistent absence and disengagement.
●Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate.
●Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required.
IV. Pastoral Support and Personal Development
●Provide pastoral support, advice and guidance to students, helping them overcome barriers to success.
●Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team.
●Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention.
●Support Sixth Form induction, enrolment and behaviour management processes.
●Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives.
PERSON SPECIFICATION
Education/Qualifications
●GCSE English and Mathematics at Grade 4 or above (or equivalent)
●Level 3 qualification in Education, Youth Work, Social Care, Student Services, Business Administration, or a related subject.
●Evidence of continuing professional development relevant to attendance or learner support.
DESIRABLE
●Bachelor’s degree in one of the following areas, education, youth and community work, sociology, health and social care.
●Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training.
●Mental Health First Aid qualification.
●Safeguarding Level 2 or 3 training.
KNOWLEDGE
●Student finance/bursary processes for vulnerable learner support funding.
●Attendance monitoring and intervention strategies.
●Inclusion and widening participation.
●Safeguarding and well-being practices.
●Personal development.
●Behaviour and Attitudes.
●Using student record systems or MIS platforms (Desirable Knowledge)
EXPERIENCE
●Minimum of 1 year’s experience of working with children and young people who my face barriers to learning or engagement
●Ability to build positive professional relationships with learners/parents, carers and external agencies
●Understanding of digital learners and industry culture (Desirable)
Skills and Abilities
●Good written and verbal communication skills
●Ability to work independently
●Positive communication and listening skills
●Patience, tolerance and sensitivity
●A mature and non-judgemental outlook Enthusiasm, energy, and a sense of humour
SAFEGUARDING
The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post.
EQUAL OPPORTUNITIES
Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.
APPLICANTS WITH DISABILITIES
Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact .
SPONSORSHIP
Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
Thank you for your interest in Ada, the National College for Digital Skills.
CLOSING DATE: 17th June 2026 Candidates' applications will be reviewed on a rolling basis, early applications are advised.
Good Luck with your application!
Registered Charity
51 - 100
our mission is to educate and empower the next generation of diverse digital talent.
The client requests no contact from agencies or media sales.