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Income and Supporter Services, Northampton (On-site)
£26400.00-£26400.00 per year
Posted today
Closing in 4 days
Alzheimers Society, Remote
£31,018 - £34,464 Per Annum
Posted 1 week ago
Foxglove, Remote
£70,075 per year
Head of Operations
Posted today
Closing in 3 days
Ol Pejeta Conservancy UK, Remote
£50,000 - £55,000 per year
This role will grow the value of funding from large trusts and foundations globally, corporate foundations and institutional funders.
Posted 1 week ago
Closing in 3 days
Brain Tumour Research, Milton Keynes (On-site)
£25,000 per year
Posted 3 weeks ago
Planet Patrol CIC, Remote
£55,000 FTE (£44,000 pro rata)
Posted 1 day ago Apply Now
Closing in 6 days
Charity People, Remote
£44,000 - £46,000 per annum
Posted 1 week ago Apply Now
Closing in 3 days
We Own It, Remote
£38,821 pro rata
Posted 3 weeks ago
Closing in 2 days
Cats Protection, Remote
Up to £63,142.93 per year
Community Veterinary Surgeon
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Income and Supporter Services
Northampton, Northamptonshire, United Kingdom (On-site) 17.09 miles
£26400.00-£26400.00 per year
Contract
Job description

Are you looking for a role where your accuracy and care help make every donation count?

We’re looking for an Income Officer to join our Fundraising Team on a 12-month Fixed Term Contract. As an Income Officer at the Motor Neurone Disease (MND) Association, you’ll play a key role in ensuring all income is processed efficiently, accurately, and with the highest standards of supporter care. You’ll help maintain the integrity of our income data and make sure every supporter’s contribution is handled with respect and precision. This is an excellent opportunity to use your attention to detail and problem-solving skills to support meaningful work.

Key Responsibilities:

  • Process income and related data accurately on the CRM database, ensuring all income is accurate and coded correctly
  • Allocate restricted income in line with supporters’ wishes and organisational guidelines
  • Maintain strong relationships with supporters, responding to enquiries by phone, email, or post with professionalism and care
  • Manage over 7,000 regular supporters through Direct Debit, Standing Order, and Payroll Giving, including reconciliations and regular transaction processing
  • Carry out Gift Aid checks before HMRC submissions and help maximise Gift Aid income
  • Maintain and manage financial and data systems with high data integrity, ensuring compliance with Data Protection and audit requirements
  • Work collaboratively with colleagues to streamline processes and identify practical improvements to manage increasing transaction volumes
  • Support the wider Supporter Care and Fundraising teams through integrated working and shared learning

About You:

  • Skilled in using databases, with proven accuracy in data entry and financial processing
  • Experienced in financial or donation processing systems, with strong understanding of related procedures
  • Confident problem solver with strong analytical and organisational abilities
  • Highly proficient in Microsoft Office, especially Excel, Word, and Outlook
  • Excellent communicator, with the ability to handle complex enquiries clearly and sensitively
  • Able to prioritise your workload effectively, work independently, and contribute positively within a team

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
  • 24/7 GP access via phone and video.
  • Life assurance and confidential counselling helplines.
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
  • Access to Benefit Hub for discounts on everyday shopping.
  • Enhanced pension scheme.
  • Opportunities for training and personal development.
  • Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 3 days per week. (5 days per week office-based training is required for the first 8 weeks) Flexibility to attend the office more regularly in line with organisation needs.

Apply today and bring your expertise as an Income Officer to a team that values precision, collaboration, and genuine supporter care.

Posted on: 04 November 2025
Closing date: 18 November 2025 at 23:59
Job ref: MH1434864NorIO
Tags: Administration, Finance